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morning. Thank you so much for calling Airtel accounts. How may I help you today? Yes. This is Airtel Australia.\n\nWe are a Internet service provider and a mobile plan services here in Australia. Mm-mm. I'm listening. So you're pertaining with your Indian phone number that you would like to use here in Australia? Yeah.\n\nWhat is the phone number? Surely. Yeah. Yeah. That yeah.\n\nThat's the thing. If you're pertaining with your Indian phone number, we cannot help you out because we are a Airtel AU. We don't service any other phone number asides with Australia phone number. You still need to contact your local network, which is Airtel India, and we don't have any contact details about them because we are a separate company. We're not affiliated.\n\nWe are just so happen it's the same Airtel name. Yeah. We don't have any access to help you out about your Indian phone number. You're welcome. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.88,"end":1.5999999,"sentiment":"positive","sentiment_score":0.49485525488853455},{"text":"Thank you so much for calling Airtel accounts.","start":1.5999999,"end":4.0,"sentiment":"positive","sentiment_score":0.7097474560141563},{"text":"How may I help you today?","start":4.0,"end":5.2999997,"sentiment":"positive","sentiment_score":0.566133052110672},{"text":"Yes.","start":9.28,"end":9.679999,"sentiment":"neutral","sentiment_score":0.07372522354125977},{"text":"This is Airtel Australia.","start":9.679999,"end":11.46,"sentiment":"neutral","sentiment_score":0.06400915514677763}],"sentiment":"positive","sentiment_score":0.49496430069917724,"num_words":21,"start":0.88,"end":11.46},{"sentences":[{"text":"We are a Internet service provider and a mobile plan services here in Australia.","start":11.679999,"end":17.035,"sentiment":"neutral","sentiment_score":0.08955964525895459},{"text":"Mm-mm.","start":24.935001,"end":25.435001,"sentiment":"neutral","sentiment_score":0.0018721461528912189},{"text":"I'm listening.","start":43.72,"end":44.379997,"sentiment":"neutral","sentiment_score":0.014201120473444462},{"text":"So you're pertaining with your Indian phone number that you would like to use here in Australia?","start":44.519997,"end":49.325,"sentiment":"neutral","sentiment_score":0.004504590350038865},{"text":"Yeah.","start":63.64,"end":63.96,"sentiment":"neutral","sentiment_score":-0.00904449075460434}],"sentiment":"neutral","sentiment_score":0.03861837045489145,"num_words":35,"start":11.679999,"end":63.96},{"sentences":[{"text":"What is the phone number?","start":63.96,"end":65.34,"sentiment":"neutral","sentiment_score":-0.04920924380421639},{"text":"Surely.","start":70.36,"end":70.86,"sentiment":"neutral","sentiment_score":-0.0319797545671463},{"text":"Yeah.","start":97.16,"end":97.66,"sentiment":"neutral","sentiment_score":0.009681250900030136},{"text":"Yeah.","start":114.950005,"end":115.350006,"sentiment":"neutral","sentiment_score":-0.0009362180717289448},{"text":"That yeah.","start":115.350006,"end":119.43,"sentiment":"neutral","sentiment_score":-0.015299029182642698}],"sentiment":"neutral","sentiment_score":-0.029987899912521244,"num_words":10,"start":63.96,"end":119.43},{"sentences":[{"text":"That's the thing.","start":119.43,"end":120.55,"sentiment":"neutral","sentiment_score":-0.04871696730454763},{"text":"If you're pertaining with your Indian phone number, we cannot help you out because we are a Airtel AU.","start":120.55,"end":127.93,"sentiment":"neutral","sentiment_score":-0.11594005909405257},{"text":"We don't service any other phone number asides with Australia phone number.","start":128.265,"end":133.405,"sentiment":"neutral","sentiment_score":-0.2057567077378432},{"text":"You still need to contact your local network, which is Airtel India, and we don't have any contact details about them because we are a separate company.","start":133.86499,"end":144.12,"sentiment":"neutral","sentiment_score":-0.17532593812103625},{"text":"We're not affiliated.","start":144.12,"end":145.09999,"sentiment":"neutral","sentiment_score":-0.1724474678436915}],"sentiment":"neutral","sentiment_score":-0.15733180078677833,"num_words":64,"start":119.43,"end":145.09999},{"sentences":[{"text":"We are just so happen it's the same Airtel name.","start":145.79999,"end":149.18,"sentiment":"neutral","sentiment_score":-0.11735725849866867},{"text":"Yeah.","start":153.635,"end":153.955,"sentiment":"neutral","sentiment_score":-0.014598078094422815},{"text":"We don't have any access to help you out about your Indian phone number.","start":153.955,"end":158.69499,"sentiment":"neutral","sentiment_score":-0.1355227818712592},{"text":"You're welcome.","start":161.155,"end":162.055,"sentiment":"positive","sentiment_score":0.3754648417234421},{"text":"Bye bye.","start":162.11499,"end":162.855,"sentiment":"neutral","sentiment_score":0.20466261357069016}],"sentiment":"neutral","sentiment_score":-0.0663874034031198,"num_words":29,"start":145.79999,"end":162.855}]}}]},{"alternatives":[{"transcript":"Good. Good morning. Are you from Airtel? Okay. That's I need your help. My name is Jag, and I'm Australian citizen. And, originally, I'm from India. And a couple of months back, when I was in India, I I bought a new SIM in India on my Australian passport. Okay? Are you there? Okay. Yeah. Yeah. Because I was in India, and I bought a new SIM card on my Australian pass code, and I still have the same pass code and details. And I'm I'm currently Australian citizen. And what happened okay. Just to hold on for a sec. I'll just find out how hold on for a sec, please. Hold on. Yes. And I want to I paid some because when I left India, I paid roughly around couple of hundreds rupees in their currency for activate my phone number for another six months or something. And then what happened, with some reason, my phone deactivated. Can you help me to reactivate my phone number? I just want to find. I just find out oh, it's my phone. Just hold hold on a sec. Okay. Because I don't remember the phone number. Actually, it is in my phone. How can I find a phone number? The SIM is inside. And is there any possibly, I can go to phone and find out anywhere? Yeah. So you're not going to help me in any case, isn't it? There's no need to find a phone number. Is that correct? Okay. No worries. No. No. Thank thank thank you very much. Thanks a lot. Bye bye. Bye. 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Good morning. Are you from Airtel? Okay. That's I need your help.\n\nMy name is Jag, and I'm Australian citizen. And, originally, I'm from India. And a couple of months back, when I was in India, I I bought a new SIM in India on my Australian passport. Okay? Are you there?\n\nOkay. Yeah. Yeah. Because I was in India, and I bought a new SIM card on my Australian pass code, and I still have the same pass code and details. And I'm I'm currently Australian citizen.\n\nAnd what happened okay. Just to hold on for a sec. I'll just find out how hold on for a sec, please. Hold on. Yes.\n\nAnd I want to I paid some because when I left India, I paid roughly around couple of hundreds rupees in their currency for activate my phone number for another six months or something. And then what happened, with some reason, my phone deactivated. Can you help me to reactivate my phone number? I just want to find. I just find out oh, it's my phone.\n\nJust hold hold on a sec. Okay. Because I don't remember the phone number. Actually, it is in my phone. How can I find a phone number?\n\nThe SIM is inside. And is there any possibly, I can go to phone and find out anywhere? Yeah. So you're not going to help me in any case, isn't it? There's no need to find a phone number.\n\nIs that correct? Okay. No worries. No. No.\n\nThank thank thank you very much. Thanks a lot. Bye bye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good.","start":5.92,"end":6.24,"sentiment":"neutral","sentiment_score":0.3199611306190491},{"text":"Good morning.","start":6.24,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.26266178488731384},{"text":"Are you from Airtel?","start":6.8799996,"end":8.18,"sentiment":"neutral","sentiment_score":0.05820089764893055},{"text":"Okay.","start":17.935001,"end":18.435001,"sentiment":"neutral","sentiment_score":0.08854803442955017},{"text":"That's I need your help.","start":18.975,"end":20.435,"sentiment":"neutral","sentiment_score":0.08526619523763657}],"sentiment":"neutral","sentiment_score":0.12253594627747169,"num_words":13,"start":5.92,"end":20.435},{"sentences":[{"text":"My name is Jag, and I'm Australian citizen.","start":20.575,"end":24.195,"sentiment":"neutral","sentiment_score":0.045249735470861197},{"text":"And, originally, I'm from 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Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Good. Good morning. Are you from Airtel?\n\nChannel 0: Yes. This is Airtel Australia. We are a Internet service provider and a mobile plan services here in Australia.\n\nChannel 1: Okay. That's I need your help. My name is Jag, and I'm Australian citizen.\n\nChannel 0: Mm-mm.\n\nChannel 1: And, originally, I'm from India. And a couple of months back, when I was in India, I I bought a new SIM in India on my Australian passport. Okay? Are you there?\n\nChannel 0: I'm listening. So you're pertaining with your\n\nChannel 1: Okay.\n\nChannel 0: Indian phone number that you would like to use here in Australia?\n\nChannel 1: Yeah. Yeah. Because I was in India, and I bought a new SIM card on my Australian pass code, and I still have the same pass code and details. And I'm I'm currently Australian citizen.\n\nChannel 0: Yeah.\n\nChannel 1: And what\n\nChannel 0: What is\n\nChannel 1: happened\n\nChannel 0: the phone number?\n\nChannel 1: okay. Just to hold on for a sec. I'll just find out how hold on for a sec, please. Hold on.\n\nChannel 0: Surely.\n\nChannel 1: Yes. And I want to I paid some because when I left India, I paid roughly around couple of hundreds rupees in their currency for activate my phone number for another six months or something. And then what happened, with some reason, my phone deactivated. Can you help me to reactivate my phone number? I just want\n\nChannel 0: Yeah.\n\nChannel 1: to find. I just find out oh, it's my phone. Just hold hold on a sec. Okay. Because I don't remember the phone number.\n\nActually, it is in my phone. How can I find a phone number? The SIM is inside. And\n\nChannel 0: Yeah.\n\nChannel 1: is there\n\nChannel 0: That\n\nChannel 1: any possibly, I can go to phone and find out anywhere?\n\nChannel 0: yeah. That's the thing. If you're pertaining with your Indian phone number, we cannot\n\nChannel 1: Yeah.\n\nChannel 0: help you out because we are a Airtel AU. We don't service any other phone number asides with Australia phone number. You still need to contact your local network, which is Airtel India, and we don't have any contact details about them because we are a separate company. We're not affiliated. We are just so happen it's the same Airtel name.\n\nChannel 1: So you're not going to help me in any case, isn't it? There's no need to find a phone number. Is that\n\nChannel 0: Yeah.\n\nChannel 1: correct?\n\nChannel 0: We don't have any access to help you out\n\nChannel 1: Okay.\n\nChannel 0: about\n\nChannel 1: No\n\nChannel 0: your\n\nChannel 1: worries.\n\nChannel 0: Indian\n\nChannel 1: No. No.\n\nChannel 0: phone number.\n\nChannel 1: Thank thank thank you very much. Thanks a lot. Bye bye.\n\nChannel 0: You're welcome. Bye bye.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.88,"end":1.5999999,"sentiment":"positive","sentiment_score":0.49485525488853455},{"text":"Thank you so much for calling Airtel accounts.","start":1.5999999,"end":4.0,"sentiment":"positive","sentiment_score":0.7097474560141563},{"text":"How may I help you today?","start":4.0,"end":5.2999997,"sentiment":"positive","sentiment_score":0.566133052110672}],"sentiment":"positive","sentiment_score":0.629030529409647,"channel":0,"num_words":16,"start":0.88,"end":5.2999997},{"sentences":[{"text":"Good.","start":5.92,"end":6.24,"sentiment":"neutral","sentiment_score":0.3199611306190491},{"text":"Good morning.","start":6.24,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.26266178488731384},{"text":"Are you from 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local network, which is Airtel India, and we don't have any contact details about them because we are a separate company.","start":133.86499,"end":144.12,"sentiment":"neutral","sentiment_score":-0.17532593812103625},{"text":"We're not affiliated.","start":144.12,"end":145.09999,"sentiment":"neutral","sentiment_score":-0.1724474678436915},{"text":"We are just so happen it's the same Airtel name.","start":145.79999,"end":149.18,"sentiment":"neutral","sentiment_score":-0.11735725849866867}],"sentiment":"neutral","sentiment_score":-0.1668458103400762,"channel":0,"num_words":61,"start":124.71001,"end":149.18},{"sentences":[{"text":"So you're not going to help me in any case, isn't it?","start":149.27,"end":151.67,"sentiment":"neutral","sentiment_score":-0.18886445028086504},{"text":"There's no need to find a phone number.","start":151.67,"end":153.27,"sentiment":"neutral","sentiment_score":-0.05001265835016966},{"text":"Is that","start":153.27,"end":153.67,"sentiment":"neutral","sentiment_score":0.00911619234830141}],"sentiment":"neutral","sentiment_score":-0.12037464933977886,"channel":1,"num_words":22,"start":149.27,"end":153.67},{"sentences":[{"text":"Yeah.","start":153.635,"end":153.955,"sentiment":"neutral","sentiment_score":-0.014598078094422815}],"sentiment":"neutral","sentiment_score":-0.014598078094422815,"channel":0,"num_words":1,"start":153.635,"end":153.955},{"sentences":[{"text":"correct?","start":153.67,"end":154.035,"sentiment":"neutral","sentiment_score":-0.017370680347085}],"sentiment":"neutral","sentiment_score":-0.017370680347085,"channel":1,"num_words":1,"start":153.67,"end":154.035},{"sentences":[{"text":"We don't have any access to help you out","start":153.955,"end":156.83499,"sentiment":"neutral","sentiment_score":-0.1953609519534641}],"sentiment":"neutral","sentiment_score":-0.1953609519534641,"channel":0,"num_words":9,"start":153.955,"end":156.83499},{"sentences":[{"text":"Okay.","start":156.595,"end":156.99501,"sentiment":"neutral","sentiment_score":-0.06451506912708282}],"sentiment":"neutral","sentiment_score":-0.06451506912708282,"channel":1,"num_words":1,"start":156.595,"end":156.99501},{"sentences":[{"text":"about","start":156.83499,"end":157.155,"sentiment":"neutral","sentiment_score":-0.00378747284412384}],"sentiment":"neutral","sentiment_score":-0.00378747284412384,"channel":0,"num_words":1,"start":156.83499,"end":157.155},{"sentences":[{"text":"No","start":156.99501,"end":157.235,"sentiment":"neutral","sentiment_score":0.008577108383178711}],"sentiment":"neutral","sentiment_score":0.008577108383178711,"channel":1,"num_words":1,"start":156.99501,"end":157.235},{"sentences":[{"text":"your","start":157.155,"end":157.47499,"sentiment":"neutral","sentiment_score":-0.018406741321086884}],"sentiment":"neutral","sentiment_score":-0.018406741321086884,"channel":0,"num_words":1,"start":157.155,"end":157.47499},{"sentences":[{"text":"worries.","start":157.235,"end":157.55501,"sentiment":"neutral","sentiment_score":0.0033573750406503677}],"sentiment":"neutral","sentiment_score":0.0033573750406503677,"channel":1,"num_words":1,"start":157.235,"end":157.55501},{"sentences":[{"text":"Indian","start":157.47499,"end":157.955,"sentiment":"neutral","sentiment_score":-0.02288813330233097}],"sentiment":"neutral","sentiment_score":-0.02288813330233097,"channel":0,"num_words":1,"start":157.47499,"end":157.955},{"sentences":[{"text":"No.","start":157.55501,"end":157.795,"sentiment":"neutral","sentiment_score":-0.04790852963924408},{"text":"No.","start":157.795,"end":158.195,"sentiment":"neutral","sentiment_score":-0.049591124057769775}],"sentiment":"neutral","sentiment_score":-0.04874982684850693,"channel":1,"num_words":2,"start":157.55501,"end":158.195},{"sentences":[{"text":"phone number.","start":157.955,"end":158.69499,"sentiment":"neutral","sentiment_score":-0.04699401557445526}],"sentiment":"neutral","sentiment_score":-0.04699401557445526,"channel":0,"num_words":2,"start":157.955,"end":158.69499},{"sentences":[{"text":"Thank thank thank you very much.","start":158.195,"end":159.875,"sentiment":"positive","sentiment_score":0.43410371740659076},{"text":"Thanks a lot.","start":159.875,"end":160.435,"sentiment":"positive","sentiment_score":0.44845400253931683},{"text":"Bye bye.","start":160.435,"end":161.175,"sentiment":"neutral","sentiment_score":0.22075653076171875}],"sentiment":"positive","sentiment_score":0.39922703396190296,"channel":1,"num_words":11,"start":158.195,"end":161.175},{"sentences":[{"text":"You're welcome.","start":161.155,"end":162.055,"sentiment":"positive","sentiment_score":0.3754648417234421},{"text":"Bye bye.","start":162.11499,"end":162.855,"sentiment":"neutral","sentiment_score":0.20466261357069016}],"sentiment":"neutral","sentiment_score":0.2900637276470661,"channel":0,"num_words":4,"start":161.155,"end":162.855},{"sentences":[{"text":"Bye.","start":162.35501,"end":162.835,"sentiment":"neutral","sentiment_score":0.1343749612569809},{"text":"Bye.","start":162.835,"end":163.335,"sentiment":"neutral","sentiment_score":0.0760723352432251}],"sentiment":"neutral","sentiment_score":0.105223648250103,"channel":1,"num_words":2,"start":162.35501,"end":163.335}]},"summary":{"result":"success","short":"The customer calls Airtel accounts to reactivate their Australian phone number after their phone deactivated. The agent, Jag, explains that Airtel is not a phone service provider and cannot help with the reactivation. The customer is advised to contact their local network, Airtel India, for assistance."},"intents":{"segments":[{"text":"Thank you so much for calling Airtel accounts. How may I help you today? Good.","start_word":2,"end_word":16,"intents":[{"intent":"Express gratitude","confidence_score":0.022984618},{"intent":"Provide assistance","confidence_score":0.052103512}]},{"text":"This is Airtel Australia. We are a Internet service provider and a mobile plan services here in Australia. Okay.","start_word":24,"end_word":42,"intents":[{"intent":"Provide information","confidence_score":0.007923803},{"intent":"Provide information","confidence_score":0.20959663}]},{"text":"That's I need your help. My name is Jag, and I'm Australian citizen. Mm-mm.","start_word":43,"end_word":56,"intents":[{"intent":"Express need for assistance","confidence_score":0.0053487406}]},{"text":"My name is Jag, and I'm Australian citizen. Mm-mm.","start_word":48,"end_word":56,"intents":[{"intent":"Provide name","confidence_score":0.06418867},{"intent":"Clarify citizenship","confidence_score":0.00045828935},{"intent":"Confirm identity","confidence_score":0.06392431}]},{"text":"And what What is happened the phone number? okay.","start_word":145,"end_word":153,"intents":[{"intent":"Inquire about phone number","confidence_score":0.06960092}]},{"text":"And I want to I paid some because when I left India, I paid roughly around couple of hundreds rupees in their currency for activate my phone number for another six months or something.","start_word":176,"end_word":209,"intents":[{"intent":"Clarify payment","confidence_score":0.0017620205}]},{"text":"Can you help me to reactivate my phone number? I just want Yeah.","start_word":221,"end_word":233,"intents":[{"intent":"Reactivate phone number","confidence_score":0.58290696}]},{"text":"I just find out oh, it's my phone. Just hold hold on a sec. Okay. Because I don't remember the phone number. Actually, it is in my phone. How can I find a phone number?","start_word":235,"end_word":269,"intents":[{"intent":"Find number","confidence_score":0.00087693456}]},{"text":"You still need to contact your local network, which is Airtel India, and we don't have any contact details about them because we are a separate company. We're not affiliated. We are just so happen it's the same Airtel name. So you're not going to help me in any case, isn't it?","start_word":326,"end_word":377,"intents":[{"intent":"Contact local network","confidence_score":0.28328437}]},{"text":"We don't have any access to help you out Okay.","start_word":390,"end_word":399,"intents":[{"intent":"Provide access","confidence_score":0.03284718}]}]},"sentiments":{"segments":[{"text":"Good morning. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.6214056015014648},{"text":"Good. Good morning. Are you from Airtel? Yes. This is Airtel Australia. We are a Internet service provider and a mobile plan services here in Australia. Okay. That's I need your help. My name is Jag, and I'm Australian citizen. Mm-mm. And, originally, I'm from India. And a couple of months back, when I was in India, I I bought a new SIM in India on my Australian passport. Okay? Are you there? I'm listening. So you're pertaining with your Okay. Indian phone number that you would like to use here in Australia? Yeah. Yeah. Because I was in India, and I bought a new SIM card on my Australian pass code, and I still have the same pass code and details. And I'm I'm currently Australian citizen. Yeah. And what What is happened the phone number? okay. Just to hold on for a sec. I'll just find out how hold on for a sec, please. Hold on. Surely. Yes. And I want to I paid some because when I left India, I paid roughly around couple of hundreds rupees in their currency for activate my phone number for another six months or something. And then what happened, with some reason, my phone deactivated. Can you help me to reactivate my phone number? I just want Yeah. to find. I just find out oh, it's my phone. Just hold hold on a sec. Okay. Because I don't remember the phone number. Actually, it is in my phone. How can I find a phone number? The SIM is inside. And Yeah. is there That any possibly, I can go to phone and find out anywhere? yeah. That's the thing. If you're pertaining with your Indian phone number, we cannot Yeah. help you out because we are a Airtel AU. We don't service any other phone number asides with Australia phone number. You still need to contact your local network, which is Airtel India, and we don't have any contact details about them because we are a separate company. We're not affiliated. We are just so happen it's the same Airtel name. So you're not going to help me in any case, isn't it? There's no need to find a phone number. Is that Yeah. correct? We don't have any access to help you out Okay. about No your worries. Indian No. No. phone number.","start_word":16,"end_word":408,"sentiment":"neutral","sentiment_score":-0.05044611059982358},{"text":"Thank thank thank you very much. Thanks a lot.","start_word":409,"end_word":417,"sentiment":"positive","sentiment_score":0.44136762619018555},{"text":"Bye bye.","start_word":418,"end_word":419,"sentiment":"neutral","sentiment_score":0.21851478517055511},{"text":"You're welcome.","start_word":420,"end_word":421,"sentiment":"positive","sentiment_score":0.3717906177043915},{"text":"Bye bye. Bye. Bye.","start_word":422,"end_word":425,"sentiment":"neutral","sentiment_score":0.15675948560237885}],"average":{"sentiment":"neutral","sentiment_score":-0.009022290615392803}}}}