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Is this Supa Network, Linham Network? Supa Network. Alright. So if in reference with the activation process, if you already have your compatible router, there will be a chance that your service will be activated within today. Are you using your own router? Alright. And then once we receive our ordering process should be done through our website. You will be able to see those options there. And then once we receive your activation order, our tech and provisioning team will start doing the process. Then once done, they will send you a SMS and email, including your username and password to configure your router. In that way, you could be connected. But it can be within today, especially if you're at home and available. Average time, within twenty four to forty eight hours. Okay. It's within an hour. Because once we get yeah. Within an hour, you will be able to get those details once the activation has been done as long as we receive your order receipt from our site. Yes. We do have the after hour support, and then our live support will be from Monday through Friday, 9AM to 6PM. And then we do have an after hour phone number that you can send a message to get support if it's a festive hours or after hours. You're welcome. If you do have any further questions, just let us know. Okay? We're here to help. Alright. Thank you. Have a great day. 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How may I help you today? Oh, thank you so much for your call. And have you already confirmed which network is enabled your address? Is this Supa Network, Linham Network?\n\nSupa Network. Alright. So if in reference with the activation process, if you already have your compatible router, there will be a chance that your service will be activated within today. Are you using your own router? Alright.\n\nAnd then once we receive our ordering process should be done through our website. You will be able to see those options there. And then once we receive your activation order, our tech and provisioning team will start doing the process. Then once done, they will send you a SMS and email, including your username and password to configure your router. In that way, you could be connected.\n\nBut it can be within today, especially if you're at home and available. Average time, within twenty four to forty eight hours. Okay. It's within an hour. Because once we get yeah.\n\nWithin an hour, you will be able to get those details once the activation has been done as long as we receive your order receipt from our site. Yes. We do have the after hour support, and then our live support will be from Monday through Friday, 9AM to 6PM. And then we do have an after hour phone number that you can send a message to get support if it's a festive hours or after hours. You're welcome.\n\nIf you do have any further questions, just let us know. Okay? We're here to help. Alright. Thank you.\n\nHave a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you so much for calling your account.","start":0.64,"end":2.82,"sentiment":"positive","sentiment_score":0.670865036547184},{"text":"How may I help you today?","start":2.8799999,"end":4.26,"sentiment":"positive","sentiment_score":0.5802436371644338},{"text":"Oh, thank you so much for your call.","start":15.915,"end":17.675,"sentiment":"positive","sentiment_score":0.5211384147405624},{"text":"And have you already confirmed which network is enabled your address?","start":17.675,"end":23.035,"sentiment":"neutral","sentiment_score":0.18201557953249325},{"text":"Is this Supa Network, Linham Network?","start":23.035,"end":25.615,"sentiment":"neutral","sentiment_score":0.10149388760328293}],"sentiment":"positive","sentiment_score":0.4007339521478384,"num_words":39,"start":0.64,"end":25.615},{"sentences":[{"text":"Supa 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I was just calling up because I was looking to activate our Internet at our apartment, and I was just wondering how quickly we'd be able to get up and running. It's a super network. Oh, okay. Yeah.\n\nYeah. Yep. Yeah. Do you do you have, like, an average time for how long that process would take? Okay.\n\nHow quickly how quickly would I get the username impossibilities from my router, do you think? Within an hour. Okay. Okay. And the the company has twenty four hour support.\n\nRight? Okay. No worries. Thanks for your help. No worries.\n\nThank you. You too.","paragraphs":[{"sentences":[{"text":"Hey.","start":5.04,"end":5.44,"sentiment":"neutral","sentiment_score":0.15268492698669434},{"text":"I was just calling up because I was looking to activate our Internet at our apartment, and I was just wondering how quickly we'd be able to get up and running.","start":5.44,"end":15.299999,"sentiment":"neutral","sentiment_score":0.18537545168111402},{"text":"It's a super network.","start":25.204998,"end":26.585,"sentiment":"neutral","sentiment_score":0.2653055340051651},{"text":"Oh, okay.","start":43.3,"end":43.96,"sentiment":"neutral","sentiment_score":0.03455549478530884},{"text":"Yeah.","start":45.025,"end":45.265,"sentiment":"neutral","sentiment_score":0.054027803242206573}],"sentiment":"neutral","sentiment_score":0.18163294507524905,"num_words":39,"start":5.04,"end":45.265},{"sentences":[{"text":"Yeah.","start":45.265,"end":45.765,"sentiment":"neutral","sentiment_score":0.08117523789405823},{"text":"Yep.","start":75.22,"end":75.675,"sentiment":"neutral","sentiment_score":0.1595201939344406},{"text":"Yeah.","start":80.075005,"end":80.555,"sentiment":"neutral","sentiment_score":0.06530442088842392},{"text":"Do you do you have, like, an average time for how long that process would take?","start":80.555,"end":85.695,"sentiment":"neutral","sentiment_score":0.018538580741733313},{"text":"Okay.","start":91.61,"end":92.11,"sentiment":"neutral","sentiment_score":0.04592858999967575}],"sentiment":"neutral","sentiment_score":0.032427286729216576,"num_words":20,"start":45.265,"end":92.11},{"sentences":[{"text":"How quickly how quickly would I get the username impossibilities from my router, do you think?","start":93.93,"end":98.75,"sentiment":"neutral","sentiment_score":0.02833295485470444},{"text":"Within an hour.","start":101.77,"end":102.729996,"sentiment":"neutral","sentiment_score":0.04621172696352005},{"text":"Okay.","start":102.729996,"end":103.065,"sentiment":"neutral","sentiment_score":0.07511918246746063},{"text":"Okay.","start":114.825005,"end":115.325005,"sentiment":"neutral","sentiment_score":0.07468646764755249},{"text":"And the the company has twenty four hour support.","start":115.65,"end":118.37,"sentiment":"neutral","sentiment_score":0.06527884345915583}],"sentiment":"neutral","sentiment_score":0.04430925666044156,"num_words":30,"start":93.93,"end":118.37},{"sentences":[{"text":"Right?","start":118.37,"end":118.87,"sentiment":"neutral","sentiment_score":0.0622284859418869},{"text":"Okay.","start":141.965,"end":142.465,"sentiment":"neutral","sentiment_score":0.08940188586711884},{"text":"No worries.","start":142.89,"end":143.29,"sentiment":"neutral","sentiment_score":0.1147943288087845},{"text":"Thanks for your help.","start":143.29,"end":147.31,"sentiment":"neutral","sentiment_score":0.22429125383496284},{"text":"No worries.","start":150.48999,"end":151.04999,"sentiment":"neutral","sentiment_score":0.21814663708209991}],"sentiment":"neutral","sentiment_score":0.17146773189306258,"num_words":10,"start":118.37,"end":151.04999},{"sentences":[{"text":"Thank you.","start":151.04999,"end":151.79,"sentiment":"positive","sentiment_score":0.3453279286623001},{"text":"You too.","start":154.17,"end":154.90999,"sentiment":"neutral","sentiment_score":0.15596292167901993}],"sentiment":"neutral","sentiment_score":0.25064542517066,"num_words":4,"start":151.04999,"end":154.90999}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hey. I was just calling up because I was looking to activate our Internet at our apartment, and I was just wondering how quickly we'd be able to get up and running.\n\nChannel 0: Oh, thank you so much for your call. And have you already confirmed which network is enabled your address? Is this Supa Network, Linham Network?\n\nChannel 1: It's a super network.\n\nChannel 0: Supa Network. Alright. So if in reference with the activation process, if you already have your compatible router, there will be a chance that your service will be activated within today. Are you using your\n\nChannel 1: Oh,\n\nChannel 0: own\n\nChannel 1: okay.\n\nChannel 0: router?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Alright. And then once we receive our ordering process should be done through our website. You will be able to see those options there. And then once we receive your activation order, our tech and provisioning team will start doing the process. Then once done, they will send you a SMS and email, including your username and password to configure your router.\n\nIn that way, you could be connected. But\n\nChannel 1: Yep.\n\nChannel 0: it can be within today, especially if you're at home and available.\n\nChannel 1: Yeah. Do you do you have, like, an average time for how long that process would take?\n\nChannel 0: Average time, within twenty four to forty eight hours.\n\nChannel 1: Okay. How quickly how quickly would I get the username impossibilities from my router, do you think?\n\nChannel 0: Okay. It's within an hour. Because\n\nChannel 1: Within\n\nChannel 0: once\n\nChannel 1: an\n\nChannel 0: we\n\nChannel 1: hour.\n\nChannel 0: get\n\nChannel 1: Okay.\n\nChannel 0: yeah. Within an hour, you will be able to get those details once the activation has been done as long as we receive your order receipt from our site.\n\nChannel 1: Okay. And the the company has twenty four hour support. Right?\n\nChannel 0: Yes. We do have the after hour support, and then our live support will be from Monday through Friday, 9AM to 6PM. And then we do have an after hour phone number that you can send a message to get support if it's a festive hours or after hours.\n\nChannel 1: Okay. No worries. Thanks for your\n\nChannel 0: You're welcome. If you do have any further questions,\n\nChannel 1: help.\n\nChannel 0: just let us know. Okay? We're here to help.\n\nChannel 1: No worries. Thank you.\n\nChannel 0: Alright. Thank you. Have a great day. Bye bye.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Thank you so much for calling your account.","start":0.64,"end":2.82,"sentiment":"positive","sentiment_score":0.670865036547184},{"text":"How may I help you today?","start":2.8799999,"end":4.26,"sentiment":"positive","sentiment_score":0.5802436371644338}],"sentiment":"positive","sentiment_score":0.6320272939545768,"channel":0,"num_words":14,"start":0.64,"end":4.26},{"sentences":[{"text":"Hey.","start":5.04,"end":5.44,"sentiment":"neutral","sentiment_score":0.15268492698669434},{"text":"I was just calling up because I was looking to activate our Internet at our apartment, and I was just wondering how quickly we'd be able to get up and running.","start":5.44,"end":15.299999,"sentiment":"neutral","sentiment_score":0.18537545168111402}],"sentiment":"neutral","sentiment_score":0.1843538727844134,"channel":1,"num_words":32,"start":5.04,"end":15.299999},{"sentences":[{"text":"Oh, thank you so much for your call.","start":15.915,"end":17.675,"sentiment":"positive","sentiment_score":0.5211384147405624},{"text":"And have you already confirmed which network is enabled your address?","start":17.675,"end":23.035,"sentiment":"neutral","sentiment_score":0.18201557953249325},{"text":"Is this Supa Network, Linham Network?","start":23.035,"end":25.615,"sentiment":"neutral","sentiment_score":0.10149388760328293}],"sentiment":"neutral","sentiment_score":0.2712096807360649,"channel":0,"num_words":25,"start":15.915,"end":25.615},{"sentences":[{"text":"It's a super network.","start":25.204998,"end":26.585,"sentiment":"neutral","sentiment_score":0.2653055340051651}],"sentiment":"neutral","sentiment_score":0.2653055340051651,"channel":1,"num_words":4,"start":25.204998,"end":26.585},{"sentences":[{"text":"Supa 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like, an average time for how long that process would take?","start":80.555,"end":85.695,"sentiment":"neutral","sentiment_score":0.018538580741733313}],"sentiment":"neutral","sentiment_score":0.021289512515068054,"channel":1,"num_words":17,"start":80.075005,"end":85.695},{"sentences":[{"text":"Average time, within twenty four to forty eight hours.","start":87.01,"end":90.71,"sentiment":"neutral","sentiment_score":0.023760235557953518}],"sentiment":"neutral","sentiment_score":0.023760235557953518,"channel":0,"num_words":9,"start":87.01,"end":90.71},{"sentences":[{"text":"Okay.","start":91.61,"end":92.11,"sentiment":"neutral","sentiment_score":0.04592858999967575},{"text":"How quickly how quickly would I get the username impossibilities from my router, do you 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know.","start":147.395,"end":148.27501,"sentiment":"neutral","sentiment_score":0.1942460760474205},{"text":"Okay?","start":148.27501,"end":148.595,"sentiment":"neutral","sentiment_score":0.1904534101486206},{"text":"We're here to help.","start":148.595,"end":149.735,"sentiment":"neutral","sentiment_score":0.29966864734888077}],"sentiment":"neutral","sentiment_score":0.24067914485931396,"channel":0,"num_words":9,"start":147.395,"end":149.735},{"sentences":[{"text":"No worries.","start":150.48999,"end":151.04999,"sentiment":"neutral","sentiment_score":0.21814663708209991},{"text":"Thank you.","start":151.04999,"end":151.79,"sentiment":"positive","sentiment_score":0.3453279286623001}],"sentiment":"neutral","sentiment_score":0.2817372828722,"channel":1,"num_words":4,"start":150.48999,"end":151.79},{"sentences":[{"text":"Alright.","start":151.715,"end":152.115,"sentiment":"positive","sentiment_score":0.3725094795227051},{"text":"Thank 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The agent also informed the customer that the activation process will be completed online and that the customer will receive a SMS and email with their username and password once it is complete. The agent also provided the customer with the company's 24/7 support and the after-hours phone number for future inquiries."},"intents":{"segments":[{"text":"I was just calling up because I was looking to activate our Internet at our apartment, and I was just wondering how quickly we'd be able to get up and running.","start_word":15,"end_word":45,"intents":[{"intent":"Help with internet activation and setup","confidence_score":0.0003271974}]},{"text":"And have you already confirmed which network is enabled your address?","start_word":54,"end_word":64,"intents":[{"intent":"Confirm network details","confidence_score":0.077471815}]},{"text":"So if in reference with the activation process, if you already have your compatible router, there will be a chance that your service will be activated within today. Are you using your Oh, own okay. router? Yeah.","start_word":78,"end_word":114,"intents":[{"intent":"Provide router support","confidence_score":0.00025392932}]}]},"sentiments":{"segments":[{"text":"Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":13,"sentiment":"positive","sentiment_score":0.6289647221565247},{"text":"Hey. I was just calling up because I was looking to activate our Internet at our apartment, and I was just wondering how quickly we'd be able to get up and running.","start_word":14,"end_word":45,"sentiment":"neutral","sentiment_score":0.1979004144668579},{"text":"Oh, thank you so much for your call.","start_word":46,"end_word":53,"sentiment":"positive","sentiment_score":0.5149478316307068},{"text":"And have you already confirmed which network is enabled your address? Is this Supa Network, Linham Network? It's a super network. Supa Network. Alright. So if in reference with the activation process, if you already have your compatible router, there will be a chance that your service will be activated within today. Are you using your Oh, own okay. router? Yeah. Yeah. Alright. And then once we receive our ordering process should be done through our website. You will be able to see those options there. And then once we receive your activation order, our tech and provisioning team will start doing the process. Then once done, they will send you a SMS and email, including your username and password to configure your router. In that way, you could be connected. But Yep. it can be within today, especially if you're at home and available. Yeah. Do you do you have, like, an average time for how long that process would take? Average time, within twenty four to forty eight hours. Okay. How quickly how quickly would I get the username impossibilities from my router, do you think? Okay. It's within an hour. Because Within once an we hour. get Okay. yeah. Within an hour, you will be able to get those details once the activation has been done as long as we receive your order receipt from our site. Okay. And the the company has twenty four hour support. Right? Yes. We do have the after hour support, and then our live support will be from Monday through Friday, 9AM to 6PM. And then we do have an after hour phone number that you can send a message to get support if it's a festive hours or after hours. Okay. No worries. Thanks for your You're welcome. If you do have any further questions, help. just let us know. Okay? We're here to help. No worries.","start_word":54,"end_word":370,"sentiment":"neutral","sentiment_score":0.12174659967422484},{"text":"Thank you. Alright. Thank you. Have a great day.","start_word":371,"end_word":379,"sentiment":"positive","sentiment_score":0.4948965907096863},{"text":"Bye bye. You too.","start_word":380,"end_word":383,"sentiment":"neutral","sentiment_score":0.2642649710178375}],"average":{"sentiment":"neutral","sentiment_score":0.16442129180187315}}}}