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I'm good, Ross. How are you? Right. You just sent a message saying that you don't require that anymore. Is that right? So... Oh, sorry. I I missed the last part. I did not understand. So you already placed an order for 19 units? Okay. So... But I gave you a code for 18 units. Is that right? Or no? You had the... You had seen it online? Like, we... As per what we spoke. Yeah. Yeah. Okay. So how... So did you place an order with us, or did you place somewhere else? That is Alright. Give me a sec. Okay. It seems that I cannot see your order at this point of time in the system for 7750877. Okay. It seems that it has been kind of picked, and it should be out for delivery today. It should be shipping out today. So if you... Yeah. So that that should be fine. Now in terms of your... Yeah. New inquiry. STB6500. Okay. Okay. Looks like we don't have anything in stock at the moment after your order from Saturday. I'll have to try and find out the ETA. How many units? You haven't mentioned the units. You have just given me the... Nine. So have you sent a new email chain, or is it the... On the same email chain that you have responded? Okay. So the name is Jade. Company name is Digital Science Australia. Is that the one? Okay. Alright. Not a problem. Leave it with me. I will check with the team, and I'll come back to you as soon as I get a response. Okay. Alright. No worries. Thanks. 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I'm good, Ross. How are you? Right. You just sent a message saying that you don't require that anymore.\n\nIs that right? So... Oh, sorry. I I missed the last part. I did not understand.\n\nSo you already placed an order for 19 units? Okay. So... But I gave you a code for 18 units. Is that right?\n\nOr no? You had the... You had seen it online? Like, we... As per what we spoke.\n\nYeah. Yeah. Okay. So how... So did you place an order with us, or did you place somewhere else?\n\nThat is Alright. Give me a sec. Okay. It seems that I cannot see your order at this point of time in the system for 7750877. Okay.\n\nIt seems that it has been kind of picked, and it should be out for delivery today. It should be shipping out today. So if you... Yeah. So that that should be fine.\n\nNow in terms of your... Yeah. New inquiry. STB6500. Okay.\n\nOkay. Looks like we don't have anything in stock at the moment after your order from Saturday. I'll have to try and find out the ETA. How many units? You haven't mentioned the units.\n\nYou have just given me the... Nine. So have you sent a new email chain, or is it the... On the same email chain that you have responded? Okay.\n\nSo the name is Jade. Company name is Digital Science Australia. Is that the one? Okay. Alright.\n\nNot a problem. Leave it with me. I will check with the team, and I'll come back to you as soon as I get a response. Okay. Alright.\n\nNo worries. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Speaking.","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.04911524057388306},{"text":"I'm good, Ross.","start":10.8,"end":11.599999,"sentiment":"positive","sentiment_score":0.6539362271626791},{"text":"How are you?","start":11.599999,"end":12.075,"sentiment":"positive","sentiment_score":0.5525469779968262},{"text":"Right.","start":22.715,"end":23.215,"sentiment":"neutral","sentiment_score":0.11673534661531448},{"text":"You just sent a message saying that you don't require that anymore.","start":23.275,"end":26.075,"sentiment":"neutral","sentiment_score":0.04368689594169458}],"sentiment":"neutral","sentiment_score":0.2154771476984024,"num_words":20,"start":0.16,"end":26.075},{"sentences":[{"text":"Is that right?","start":26.075,"end":26.895,"sentiment":"neutral","sentiment_score":0.054683330158392586},{"text":"So...","start":50.165,"end":50.665,"sentiment":"neutral","sentiment_score":-0.008938118815422058},{"text":"Oh, sorry.","start":50.805,"end":51.365,"sentiment":"neutral","sentiment_score":-0.10632156580686569},{"text":"I I missed the last part.","start":51.365,"end":54.005,"sentiment":"neutral","sentiment_score":-0.23010328908761343},{"text":"I did not understand.","start":54.005,"end":55.045002,"sentiment":"neutral","sentiment_score":-0.29002854228019714}],"sentiment":"neutral","sentiment_score":-0.1623915727250278,"num_words":16,"start":26.075,"end":55.045002},{"sentences":[{"text":"So you already placed an order for 19 units?","start":55.045002,"end":58.02,"sentiment":"neutral","sentiment_score":-0.08757357796033223},{"text":"Okay.","start":91.36,"end":91.86,"sentiment":"neutral","sentiment_score":0.019689612090587616},{"text":"So...","start":91.920006,"end":92.420006,"sentiment":"neutral","sentiment_score":-0.0016112150624394417},{"text":"But I gave you a code for 18 units.","start":93.68,"end":95.600006,"sentiment":"neutral","sentiment_score":-0.02956608020597034},{"text":"Is that 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Alright.","start":136.435,"end":162.295,"sentiment":"neutral","sentiment_score":0.0322085985292991},{"text":"Give me a sec.","start":162.295,"end":163.275,"sentiment":"neutral","sentiment_score":0.0390731506049633},{"text":"Okay.","start":198.84999,"end":199.17,"sentiment":"neutral","sentiment_score":0.02500629983842373},{"text":"It seems that I cannot see your order at this point of time in the system for 7750877.","start":199.17,"end":214.155,"sentiment":"neutral","sentiment_score":-0.24243868866728413},{"text":"Okay.","start":254.13,"end":254.45001,"sentiment":"neutral","sentiment_score":0.07768846303224564}],"sentiment":"neutral","sentiment_score":-0.14845493463454423,"num_words":27,"start":136.435,"end":254.45001},{"sentences":[{"text":"It seems that it has been kind of picked, and it should be out for delivery today.","start":254.45001,"end":263.36502,"sentiment":"neutral","sentiment_score":0.1960964031955775},{"text":"It should be shipping out today.","start":263.36502,"end":264.98502,"sentiment":"neutral","sentiment_score":0.15202928769091764},{"text":"So if you...","start":266.165,"end":266.905,"sentiment":"neutral","sentiment_score":0.009575143456459045},{"text":"Yeah.","start":267.765,"end":268.005,"sentiment":"neutral","sentiment_score":0.19016210734844208},{"text":"So that that should be fine.","start":268.005,"end":269.785,"sentiment":"positive","sentiment_score":0.36132808526357013}],"sentiment":"neutral","sentiment_score":0.20099001908392616,"num_words":33,"start":254.45001,"end":269.785},{"sentences":[{"text":"Now in terms of your...","start":271.44,"end":273.14,"sentiment":"neutral","sentiment_score":0.026245634816586972},{"text":"Yeah.","start":276.08002,"end":276.58002,"sentiment":"neutral","sentiment_score":-0.004105674102902412},{"text":"New 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units?","start":318.635,"end":319.595,"sentiment":"neutral","sentiment_score":-0.04033747315406799},{"text":"You haven't mentioned the units.","start":319.595,"end":320.795,"sentiment":"neutral","sentiment_score":-0.07716063559055328}],"sentiment":"neutral","sentiment_score":-0.13692497930434697,"num_words":34,"start":307.13,"end":320.795},{"sentences":[{"text":"You have just given me the...","start":320.795,"end":322.255,"sentiment":"neutral","sentiment_score":-0.05527353286743164},{"text":"Nine.","start":325.435,"end":325.935,"sentiment":"neutral","sentiment_score":-0.020433034747838977},{"text":"So have you sent a new email chain, or is it the...","start":326.82,"end":330.82,"sentiment":"neutral","sentiment_score":-0.03405506846805414},{"text":"On the same email chain that you have responded?","start":330.82,"end":332.91998,"sentiment":"neutral","sentiment_score":-0.055514966448148094},{"text":"Okay.","start":340.355,"end":340.755,"sentiment":"neutral","sentiment_score":0.025601064786314964}],"sentiment":"neutral","sentiment_score":-0.042578230579865387,"num_words":29,"start":320.795,"end":340.755},{"sentences":[{"text":"So the name is Jade.","start":340.755,"end":341.795,"sentiment":"neutral","sentiment_score":0.03131800591945648},{"text":"Company name is Digital Science Australia.","start":341.795,"end":344.05502,"sentiment":"neutral","sentiment_score":0.037099496461451054},{"text":"Is that the one?","start":345.23502,"end":346.295,"sentiment":"neutral","sentiment_score":0.024060905911028385},{"text":"Okay.","start":347.635,"end":348.135,"sentiment":"neutral","sentiment_score":0.09437382966279984},{"text":"Alright.","start":348.195,"end":348.595,"sentiment":"neutral","sentiment_score":0.14691269397735596}],"sentiment":"neutral","sentiment_score":0.0421598326853093,"num_words":17,"start":340.755,"end":348.595},{"sentences":[{"text":"Not a problem.","start":348.595,"end":349.315,"sentiment":"neutral","sentiment_score":0.20278926690419516},{"text":"Leave it with me.","start":349.315,"end":350.035,"sentiment":"neutral","sentiment_score":0.12204992771148682},{"text":"I will check with the team, and I'll come back to you as soon as I get a response.","start":350.035,"end":354.1069,"sentiment":"neutral","sentiment_score":0.13944509821502785},{"text":"Okay.","start":356.8869,"end":357.3869,"sentiment":"neutral","sentiment_score":0.15467196702957153},{"text":"Alright.","start":357.5269,"end":357.8469,"sentiment":"neutral","sentiment_score":0.18389074504375455}],"sentiment":"neutral","sentiment_score":0.1458781103470496,"num_words":28,"start":348.595,"end":357.8469},{"sentences":[{"text":"No worries.","start":357.8469,"end":358.3269,"sentiment":"neutral","sentiment_score":0.1653357744216919},{"text":"Thanks.","start":358.3269,"end":358.8069,"sentiment":"positive","sentiment_score":0.8076077699661255},{"text":"Bye.","start":358.8069,"end":359.3069,"sentiment":"neutral","sentiment_score":-0.08267693221569061}],"sentiment":"neutral","sentiment_score":0.26390059664845467,"num_words":4,"start":357.8469,"end":359.3069}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Speaking.\n\nChannel 0: Hi, Pratik. So this is Ross again with Tech Home. How are you?\n\nChannel 1: I'm good, Ross. How are you?\n\nChannel 0: Good too, buddy. Yep. Prati, actually, I was just getting back to you regarding for a LGPro setup box.\n\nChannel 1: Right. You just sent a message saying that you don't require that anymore. Is that right?\n\nChannel 0: Yep. So we got another customer, one more, who is after... Actually, we already got quotation, I guess. The customer was in hurry, and we placed order for 19 units on Saturday. And we got another customer today who is after the same item, and I sent you all the details.\n\nChannel 1: So... Oh, sorry. I I missed the last part. I did not understand. So you already placed an order for 19 units?\n\nChannel 0: Actually, I sent you email on Friday, but haven't, like, got figured from your side. And customer was late... He was in rush, so we placed order on Saturday. Yep. And today, we got another customer for same product, and he's after nine units.\n\nSo... And I sent you over his details. So if you can just let me know the stock availability and the best price, and then we can move forward.\n\nChannel 1: Okay. So... But I gave you a code for 18 units. Is that right? Or no?\n\nYou had the... You had seen it online?\n\nChannel 0: I\n\nChannel 1: Like,\n\nChannel 0: have\n\nChannel 1: we...\n\nChannel 0: seen\n\nChannel 1: As\n\nChannel 0: it\n\nChannel 1: per\n\nChannel 0: online.\n\nChannel 1: what we spoke.\n\nChannel 0: Whatever\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: the... Yep.\n\nChannel 1: Okay.\n\nChannel 0: I have seen it online. Whatever the price was.\n\nChannel 1: So how... So did you place an order with us, or did you place somewhere else?\n\nChannel 0: With you you guys, and also I wanted to check the order status, like, whether it has been process... Like, processed or not yet.\n\nChannel 1: That is Alright. Give me a sec.\n\nChannel 0: Yep.\n\nChannel 1: Okay. It seems that I cannot see your order at this point of time in the system for\n\nChannel 0: Order number is 7750877.\n\nChannel 1: 7750877. Okay. It seems that it has been kind of picked, and it should be out for delivery today. It should be shipping out today. So if you...\n\nChannel 0: Okay. Alright.\n\nChannel 1: Yeah. So that that should be fine. Now in terms of your...\n\nChannel 0: New inquiry.\n\nChannel 1: Yeah. New inquiry. STB6500. Okay. Okay.\n\nLooks like we don't have anything in stock at the moment after your order\n\nChannel 0: Right.\n\nChannel 1: from Saturday. I'll have to try and find out the ETA. How many units? You haven't mentioned the units. You have just given me the...\n\nChannel 0: Nine units. Nine.\n\nChannel 1: Nine. So have you sent a new email chain, or is it the... On the same email chain that you have responded?\n\nChannel 0: I have responded to same email chain with the new end user details.\n\nChannel 1: Okay. So the name is Jade. Company name is Digital Science Australia. Is\n\nChannel 0: Right.\n\nChannel 1: that the one?\n\nChannel 0: Yep.\n\nChannel 1: Okay. Alright. Not a problem. Leave it with me. I will check with the team, and I'll come back to you as soon as I get a response.\n\nChannel 0: Okay. Alright, ma'am. Yep.\n\nChannel 1: Okay. Alright. No worries. Thanks.\n\nChannel 0: Thanks.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Speaking.","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.04911524057388306}],"sentiment":"neutral","sentiment_score":0.04911524057388306,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hi, Pratik.","start":6.24,"end":7.12,"sentiment":"neutral","sentiment_score":0.22151777893304825},{"text":"So this is Ross again with Tech Home.","start":7.12,"end":9.44,"sentiment":"neutral","sentiment_score":0.33223795518279076},{"text":"How are you?","start":9.44,"end":10.179999,"sentiment":"positive","sentiment_score":0.33449408411979675}],"sentiment":"neutral","sentiment_score":0.31572472705290866,"channel":0,"num_words":13,"start":6.24,"end":10.179999},{"sentences":[{"text":"I'm good, Ross.","start":10.8,"end":11.599999,"sentiment":"positive","sentiment_score":0.6539362271626791},{"text":"How are you?","start":11.599999,"end":12.075,"sentiment":"positive","sentiment_score":0.5525469779968262}],"sentiment":"positive","sentiment_score":0.6032416025797526,"channel":1,"num_words":6,"start":10.8,"end":12.075},{"sentences":[{"text":"Good too, buddy.","start":13.12,"end":14.0199995,"sentiment":"positive","sentiment_score":0.59142005443573},{"text":"Yep.","start":14.514999,"end":14.915,"sentiment":"neutral","sentiment_score":0.2742629051208496},{"text":"Prati, actually, I was just getting back to you regarding for a LGPro setup box.","start":14.915,"end":20.295,"sentiment":"neutral","sentiment_score":0.16357646534840267}],"sentiment":"neutral","sentiment_score":0.23695631835021472,"channel":0,"num_words":19,"start":13.12,"end":20.295},{"sentences":[{"text":"Right.","start":22.715,"end":23.215,"sentiment":"neutral","sentiment_score":0.11673534661531448},{"text":"You just sent a message saying that you don't require that 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The representative, Pratik, informs Ross that they have already received quotation for nine units and that the customer is following up on their request. Pratik asks for the stock availability and the best price, and they discuss the delivery date and the customer's details. They also discuss the order status and the delivery of the units."},"intents":{"segments":[{"text":"Prati, actually, I was just getting back to you regarding for a LGPro setup box. Right.","start_word":24,"end_word":39,"intents":[{"intent":"Get lgpro setup box","confidence_score":0.002828358}]},{"text":"So if you can just let me know the stock availability and the best price, and then we can move forward. Okay.","start_word":180,"end_word":201,"intents":[{"intent":"Request price change","confidence_score":0.0015190005},{"intent":"Obtain stock availability and price","confidence_score":0.0041452697}]},{"text":"With you you guys, and also I wanted to check the order status, like, whether it has been process... Like, processed or not yet.","start_word":268,"end_word":291,"intents":[{"intent":"Check order status","confidence_score":0.52116036},{"intent":"Check order status","confidence_score":0.5679547},{"intent":"Check order status","confidence_score":0.2920572},{"intent":"Check eta","confidence_score":0.05513951}]},{"text":"It seems that I cannot see your order at this point of time in the system for Order number is 7750877. 7750877.","start_word":301,"end_word":322,"intents":[{"intent":"Provide order number","confidence_score":0.0051255925}]},{"text":"New inquiry.","start_word":367,"end_word":368,"intents":[{"intent":"Discuss new inquiry","confidence_score":0.016389066}]},{"text":"So have you sent a new email chain, or is it the... On the same email chain that you have responded? I have responded to same email chain with the new end user details. Okay.","start_word":416,"end_word":450,"intents":[{"intent":"Identify email chain","confidence_score":0.0032435555},{"intent":"Inquire about new email chain","confidence_score":0.01039246}]},{"text":"Not a problem. Leave it with me. I will check with the team, and I'll come back to you as soon as I get a response. Okay.","start_word":470,"end_word":496,"intents":[{"intent":"Check with team","confidence_score":0.12610771}]}]},"sentiments":{"segments":[{"text":"Speaking. Hi, Pratik. So this is Ross again with Tech Home.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.2588135898113251},{"text":"How are you? I'm good, Ross. How are you? Good too, buddy.","start_word":11,"end_word":22,"sentiment":"positive","sentiment_score":0.55070561170578},{"text":"Yep. Prati, actually, I was just getting back to you regarding for a LGPro setup box. Right. You just sent a message saying that you don't require that anymore. Is that right? Yep. So we got another customer, one more, who is after... Actually, we already got quotation, I guess. The customer was in hurry, and we placed order for 19 units on Saturday. And we got another customer today who is after the same item, and I sent you all the details. So... Oh, sorry. I I missed the last part. I did not understand. So you already placed an order for 19 units? Actually, I sent you email on Friday, but haven't, like, got figured from your side. And customer was late... He was in rush, so we placed order on Saturday. Yep. And today, we got another customer for same product, and he's after nine units. So... And I sent you over his details. So if you can just let me know the stock availability and the best price, and then we can move forward. Okay. So... But I gave you a code for 18 units. Is that right? Or no? You had the... You had seen it online? I Like, have we... seen As it per online. what we spoke. Whatever Yeah. Yeah. the... Yep. Okay. I have seen it online. Whatever the price was. So how... So did you place an order with us, or did you place somewhere else? With you you guys, and also I wanted to check the order status, like, whether it has been process... Like, processed or not yet. That is Alright. Give me a sec. Yep. Okay. It seems that I cannot see your order at this point of time in the system for Order number is 7750877. 7750877. Okay. It seems that it has been kind of picked, and it should be out for delivery today. It should be shipping out today. So if you... Okay. Alright. Yeah.","start_word":23,"end_word":352,"sentiment":"neutral","sentiment_score":-0.0027264766282204425},{"text":"So that that should be fine.","start_word":353,"end_word":358,"sentiment":"positive","sentiment_score":0.34040746092796326},{"text":"Now in terms of your... New inquiry. Yeah. New inquiry. STB6500. Okay. Okay. Looks like we don't have anything in stock at the moment after your order Right. from Saturday. I'll have to try and find out the ETA. How many units? You haven't mentioned the units. You have just given me the... Nine units. Nine. Nine. So have you sent a new email chain, or is it the... On the same email chain that you have responded? I have responded to same email chain with the new end user details. Okay. So the name is Jade. Company name is Digital Science Australia. Is Right. that the one? Yep. Okay. Alright. Not a problem. Leave it with me. I will check with the team, and I'll come back to you as soon as I get a response. Okay. Alright, ma'am. Yep. Okay. Alright. No worries.","start_word":359,"end_word":503,"sentiment":"neutral","sentiment_score":0.008008564822375774},{"text":"Thanks. Thanks. Bye.","start_word":504,"end_word":506,"sentiment":"positive","sentiment_score":0.6880799531936646}],"average":{"sentiment":"neutral","sentiment_score":0.032442795602898845}}}}