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This is Max from VenuSmart. I'm unable to get to the phone at the moment, but if you can leave me a voice mail or even drop me a text, I'll be sure to get back to you as soon as possible. Thanks. 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This is Max from VenuSmart. I'm unable to get to the phone at the moment, but if you can leave me a voice mail or even drop me a text, I'll be sure to get back to you as soon as possible. Thanks. 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The agent, Max, asked the customer to leave a voice mail or text and promised to get back to them. The customer was instructed to leave a detailed message after the tone and given the option to press one for more options."},"intents":{"segments":[{"text":"Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","start_word":45,"end_word":67,"intents":[{"intent":"Leave voicemail","confidence_score":0.22965649},{"intent":"Provide message","confidence_score":0.0007193446},{"intent":"Request call back","confidence_score":0.08892178}]},{"text":"When you have finished recording, you may hang up, or press one for more options.","start_word":53,"end_word":67,"intents":[{"intent":"Report unavailability","confidence_score":0.0017284369}]}]},"sentiments":{"segments":[{"text":"Hey there. This is Max from VenuSmart. 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