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So during the checkout process on our side, please ensure to include your unit number. Do you have a unit number to your address? Okay. That's perfect. So, yeah, if you are interested to get connected, please process oh, yes. If Linham network determined that your, address is a first time connecting to the Internet services, Linham Network will go ahead and ask us to send you the invoice. And for the NDC charge is $330. Is this the first time getting to, get connected, to this address? Oh, yeah. Technically, there might be a NDC associated to your address once your service has been activated through Linham. Okay? Sure. And then one more thing, Keith, If you're interested to start getting connected, you may process your order through our site. And currently, if you sign up for twelve month contract, you will be getting 15% discount for three months, and your connection fee is only $45. However, if you sign up for twenty four month contract, you don't need to pay connection fee. It's for free. And then aside with that, you will be getting three months with 15% discount and then a router. So, technically, if you don't have a router, if you've opted to receive the the router via express, you should be receiving it within one day. And then once we sent you the activation notification, your service will be live and operational. You just need to have a compatible router. Because our standard process is once we receive your activation order when you process your order through the website, our provisioning team and technical team will go ahead and process the order through the Dinham network. And then once it's activated actually, it's within thirty minute, it should be activated. And then if you do have, like, applicable or compatible router on your end, they can go ahead and help you to configure your router. However, if you don't have the router and then you will be getting a router from us or if if you sign up for twenty four month contract, what you just need to pay for the router is the delivery charge for standard. Within one to four days, you will get the router $20 by express, $30 within one day. Oh, like, guessing the discount for one year. Oh, no. The the best deals that we currently have under Linham network is three months, then the free router and free connection fee. Okay. One moment. Let me just check on here. So you are willing to get the twenty four month contract if you are getting 15% discount for one year, for twelve months. Okay. How about for six months? Is is this oh, okay. Sure. I'll go ahead and check this out, and then we'll call you back. Okay? Alright. Thank you. 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Ankit. This is Airtel accounts. Our technical team has confirmed that your address is serviceable through Linham network. So during the checkout process on our side, please ensure to include your unit number. Do you have a unit number to your address?\n\nOkay. That's perfect. So, yeah, if you are interested to get connected, please process oh, yes. If Linham network determined that your, address is a first time connecting to the Internet services, Linham Network will go ahead and ask us to send you the invoice. And for the NDC charge is $330.\n\nIs this the first time getting to, get connected, to this address? Oh, yeah. Technically, there might be a NDC associated to your address once your service has been activated through Linham. Okay? Sure.\n\nAnd then one more thing, Keith, If you're interested to start getting connected, you may process your order through our site. And currently, if you sign up for twelve month contract, you will be getting 15% discount for three months, and your connection fee is only $45. However, if you sign up for twenty four month contract, you don't need to pay connection fee. It's for free. And then aside with that, you will be getting three months with 15% discount and then a router.\n\nSo, technically, if you don't have a router, if you've opted to receive the the router via express, you should be receiving it within one day. And then once we sent you the activation notification, your service will be live and operational. You just need to have a compatible router. Because our standard process is once we receive your activation order when you process your order through the website, our provisioning team and technical team will go ahead and process the order through the Dinham network. And then once it's activated actually, it's within thirty minute, it should be activated.\n\nAnd then if you do have, like, applicable or compatible router on your end, they can go ahead and help you to configure your router. However, if you don't have the router and then you will be getting a router from us or if if you sign up for twenty four month contract, what you just need to pay for the router is the delivery charge for standard. Within one to four days, you will get the router $20 by express, $30 within one day. Oh, like, guessing the discount for one year. Oh, no.\n\nThe the best deals that we currently have under Linham network is three months, then the free router and free connection fee. Okay. One moment. Let me just check on here. So you are willing to get the twenty four month contract if you are getting 15% discount for one year, for twelve months.\n\nOkay. How about for six months? Is is this oh, okay. Sure. I'll go ahead and check this out, and then we'll call you back.\n\nOkay? Alright. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Ankit.","start":2.6399999,"end":3.36,"sentiment":"neutral","sentiment_score":0.04671972058713436},{"text":"This is Airtel accounts.","start":3.36,"end":4.9,"sentiment":"neutral","sentiment_score":0.035826297011226416},{"text":"Our technical team has confirmed that your address is serviceable through Linham network.","start":5.3599997,"end":10.66,"sentiment":"neutral","sentiment_score":0.0708951073197218},{"text":"So during the checkout process on our side, please ensure to include your unit number.","start":11.36,"end":16.895,"sentiment":"neutral","sentiment_score":0.03949775534371535},{"text":"Do you have a unit number to your 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speaking. Speak to you. Okay. It's Lot Number 6 C, 90 Mount Alexander Road. Do you do you charge the development, connection charges?\n\nYep. Okay. Okay. I'll let you know. Thank you.\n\nYep. And when and how soon can it get connected? Okay. So if I go with you for twenty four months, are you open to extend that 15% to twelve months? Yeah.\n\nCan you can you find out if you are willing to do that? Otherwise, I am more than happy to go with someone else. Yes. Yes, Look. Twelve months twelve months is what I am aiming to get with no connection fees and all that.\n\nSo find out if you can please help me. Thank you. Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Danica speaking.","start":1.1999999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.020851071923971176},{"text":"Speak to you.","start":3.36,"end":4.26,"sentiment":"neutral","sentiment_score":0.03393482603132725},{"text":"Okay.","start":11.28,"end":11.78,"sentiment":"neutral","sentiment_score":0.03543602675199509},{"text":"It's Lot Number 6 C, 90 Mount Alexander Road.","start":21.465,"end":26.605,"sentiment":"neutral","sentiment_score":0.022419316901101008},{"text":"Do you do you charge the development, connection charges?","start":32.93,"end":38.95,"sentiment":"neutral","sentiment_score":0.02405335319538911}],"sentiment":"neutral","sentiment_score":0.02488319498176376,"num_words":24,"start":1.1999999,"end":38.95},{"sentences":[{"text":"Yep.","start":65.03,"end":65.53,"sentiment":"neutral","sentiment_score":0.0679343193769455},{"text":"Okay.","start":77.005005,"end":77.505005,"sentiment":"neutral","sentiment_score":0.06309715658426285},{"text":"Okay.","start":77.805,"end":78.285,"sentiment":"neutral","sentiment_score":0.07817345857620239},{"text":"I'll let you know.","start":78.285,"end":79.40501,"sentiment":"neutral","sentiment_score":0.19584763422608376},{"text":"Thank you.","start":79.40501,"end":80.225006,"sentiment":"positive","sentiment_score":0.5143176317214966}],"sentiment":"neutral","sentiment_score":0.224581192764971,"num_words":9,"start":65.03,"end":80.225006},{"sentences":[{"text":"Yep.","start":83.45,"end":83.95,"sentiment":"neutral","sentiment_score":0.09332649409770966},{"text":"And when and how soon can it get connected?","start":117.200005,"end":120.545,"sentiment":"neutral","sentiment_score":0.0675404705107212},{"text":"Okay.","start":200.35501,"end":200.675,"sentiment":"neutral","sentiment_score":0.08571825921535492},{"text":"So if I go with you for twenty four months, are you open to extend that 15% to twelve months?","start":200.675,"end":209.335,"sentiment":"neutral","sentiment_score":0.07873972300440073},{"text":"Yeah.","start":216.28,"end":216.78,"sentiment":"neutral","sentiment_score":0.018631841987371445}],"sentiment":"neutral","sentiment_score":0.07438547781202942,"num_words":32,"start":83.45,"end":216.78},{"sentences":[{"text":"Can you can you find out if you are willing to do that?","start":229.11499,"end":232.795,"sentiment":"neutral","sentiment_score":0.02889732987834857},{"text":"Otherwise, I am more than happy to go with someone else.","start":232.795,"end":235.295,"sentiment":"negative","sentiment_score":-0.43957684256813745},{"text":"Yes.","start":252.91,"end":253.41,"sentiment":"neutral","sentiment_score":0.066756471991539},{"text":"Yes, Look.","start":253.87,"end":259.145,"sentiment":"neutral","sentiment_score":0.07466548681259155},{"text":"Twelve months twelve months is what I am aiming to get with no connection fees and all that.","start":259.365,"end":266.725,"sentiment":"neutral","sentiment_score":0.18843668699264526}],"sentiment":"neutral","sentiment_score":-0.018927381518814297,"num_words":45,"start":229.11499,"end":266.725},{"sentences":[{"text":"So find out if you can please help me.","start":266.725,"end":268.885,"sentiment":"neutral","sentiment_score":0.20684486462010276},{"text":"Thank you.","start":268.885,"end":269.49,"sentiment":"positive","sentiment_score":0.48750099539756775},{"text":"Okay.","start":274.28998,"end":274.69,"sentiment":"neutral","sentiment_score":0.219784677028656},{"text":"Thank you.","start":274.69,"end":275.43,"sentiment":"positive","sentiment_score":0.7156023681163788}],"sentiment":"neutral","sentiment_score":0.3205425132598196,"num_words":14,"start":266.725,"end":275.43}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Danica speaking.\n\nChannel 0: Hi, Ankit.\n\nChannel 1: Speak\n\nChannel 0: This\n\nChannel 1: to\n\nChannel 0: is\n\nChannel 1: you.\n\nChannel 0: Airtel accounts. Our technical team has confirmed that your address is serviceable through Linham network.\n\nChannel 1: Okay.\n\nChannel 0: So during the checkout process on our side, please ensure to include your unit number. Do you have a unit number to your address?\n\nChannel 1: It's Lot Number 6 C, 90 Mount Alexander Road.\n\nChannel 0: Okay. That's perfect. So, yeah, if you are interested to get connected,\n\nChannel 1: Do you\n\nChannel 0: please process\n\nChannel 1: do you charge the development, connection charges?\n\nChannel 0: oh, yes. If Linham network determined that your, address is a first time connecting to the Internet services, Linham Network will go ahead and ask us to send you the invoice. And for the NDC charge is $330. Is this the first time getting to, get connected, to this address?\n\nChannel 1: Yep.\n\nChannel 0: Oh, yeah. Technically, there might be a NDC associated to your address once your service has been activated through Linham.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Okay?\n\nChannel 1: I'll let you know. Thank you.\n\nChannel 0: Sure. And then one more thing, Keith, If you're\n\nChannel 1: Yep.\n\nChannel 0: interested to start getting connected, you may process your order through our site. And currently, if you sign up for twelve month contract, you will be getting 15% discount for three months, and your connection fee is only $45. However, if you sign up for twenty four month contract, you don't need to pay connection fee. It's for free. And then aside with that, you will be getting three months with 15% discount and then a router.\n\nChannel 1: And when and how soon can it get connected?\n\nChannel 0: So, technically, if you don't have a router, if you've opted to receive the the router via express, you should be receiving it within one day. And then once we sent you the activation notification, your service will be live and operational. You just need to have a compatible router. Because our standard process is once we receive your activation order when you process your order through the website, our provisioning team and technical team will go ahead and process the order through the Dinham network. And then once it's activated actually, it's within thirty minute, it should be activated.\n\nAnd then if you do have, like, applicable or compatible router on your end, they can go ahead and help you to configure your router. However, if you don't have the router and then you will be getting a router from us or if if you sign up for twenty four month contract, what you just need to pay for the router is the delivery charge for standard. Within one to four days, you will get the router $20 by express, $30 within one day.\n\nChannel 1: Okay. So if I go with you for twenty four months, are you open to extend that 15% to twelve months?\n\nChannel 0: Oh, like, guessing the discount for one year.\n\nChannel 1: Yeah.\n\nChannel 0: Oh, no. The the best deals that we currently have under Linham network is three months, then the free router and free connection fee.\n\nChannel 1: Can you can you find out if you are willing to do that? Otherwise, I am more than happy to go with someone else.\n\nChannel 0: Okay. One moment. Let me just check on here. So you are willing to get the twenty four month contract if you are getting 15% discount for one year, for twelve\n\nChannel 1: Yes.\n\nChannel 0: months.\n\nChannel 1: Yes,\n\nChannel 0: Okay. How about for six months? Is\n\nChannel 1: Look.\n\nChannel 0: is this\n\nChannel 1: Twelve months twelve\n\nChannel 0: oh,\n\nChannel 1: months is what I am aiming to get with no connection fees and all that. So find out if you can please help me. Thank you.\n\nChannel 0: okay. Sure. I'll go ahead and check this out, and then we'll call you back. Okay?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Danica speaking.","start":1.1999999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.020851071923971176}],"sentiment":"neutral","sentiment_score":0.020851071923971176,"channel":1,"num_words":2,"start":1.1999999,"end":2.1799998},{"sentences":[{"text":"Hi, Ankit.","start":2.6399999,"end":3.36,"sentiment":"neutral","sentiment_score":0.04671972058713436}],"sentiment":"neutral","sentiment_score":0.04671972058713436,"channel":0,"num_words":2,"start":2.6399999,"end":3.36},{"sentences":[{"text":"Speak","start":3.36,"end":3.6,"sentiment":"neutral","sentiment_score":0.02395131252706051}],"sentiment":"neutral","sentiment_score":0.02395131252706051,"channel":1,"num_words":1,"start":3.36,"end":3.6},{"sentences":[{"text":"This","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.036239538341760635}],"sentiment":"neutral","sentiment_score":0.036239538341760635,"channel":0,"num_words":1,"start":3.36,"end":3.6799998},{"sentences":[{"text":"to","start":3.6,"end":3.76,"sentiment":"neutral","sentiment_score":0.03368644043803215}],"sentiment":"neutral","sentiment_score":0.03368644043803215,"channel":1,"num_words":1,"start":3.6,"end":3.76},{"sentences":[{"text":"is","start":3.6799998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.03627260401844978}],"sentiment":"neutral","sentiment_score":0.03627260401844978,"channel":0,"num_words":1,"start":3.6799998,"end":3.9199998},{"sentences":[{"text":"you.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.04416672512888909}],"sentiment":"neutral","sentiment_score":0.04416672512888909,"channel":1,"num_words":1,"start":3.76,"end":4.26},{"sentences":[{"text":"Airtel accounts.","start":3.9199998,"end":4.9,"sentiment":"neutral","sentiment_score":0.03539652284234762},{"text":"Our technical team has confirmed that your address is serviceable through Linham network.","start":5.3599997,"end":10.66,"sentiment":"neutral","sentiment_score":0.0708951073197218}],"sentiment":"neutral","sentiment_score":0.06616196272273858,"channel":0,"num_words":15,"start":3.9199998,"end":10.66},{"sentences":[{"text":"Okay.","start":11.28,"end":11.78,"sentiment":"neutral","sentiment_score":0.03543602675199509}],"sentiment":"neutral","sentiment_score":0.03543602675199509,"channel":1,"num_words":1,"start":11.28,"end":11.78},{"sentences":[{"text":"So during the checkout process on our side, please ensure to include your unit number.","start":11.36,"end":16.895,"sentiment":"neutral","sentiment_score":0.03949775534371535},{"text":"Do you have a unit number to your address?","start":16.895,"end":19.875,"sentiment":"neutral","sentiment_score":0.023525301056603592}],"sentiment":"neutral","sentiment_score":0.03350808498604844,"channel":0,"num_words":24,"start":11.36,"end":19.875},{"sentences":[{"text":"It's Lot Number 6 C, 90 Mount Alexander Road.","start":21.465,"end":26.605,"sentiment":"neutral","sentiment_score":0.022419316901101008}],"sentiment":"neutral","sentiment_score":0.022419316901101008,"channel":1,"num_words":9,"start":21.465,"end":26.605},{"sentences":[{"text":"Okay.","start":27.055,"end":27.454998,"sentiment":"neutral","sentiment_score":0.31413131952285767},{"text":"That's perfect.","start":27.454998,"end":28.275,"sentiment":"positive","sentiment_score":0.7213488817214966},{"text":"So, yeah, if you are interested to get connected,","start":28.335,"end":32.48,"sentiment":"neutral","sentiment_score":0.10531858230630557}],"sentiment":"neutral","sentiment_score":0.22539136031021675,"channel":0,"num_words":12,"start":27.055,"end":32.48},{"sentences":[{"text":"Do you","start":32.93,"end":33.75,"sentiment":"neutral","sentiment_score":0.02996750734746456}],"sentiment":"neutral","sentiment_score":0.02996750734746456,"channel":1,"num_words":2,"start":32.93,"end":33.75},{"sentences":[{"text":"please process","start":33.420002,"end":33.98,"sentiment":"neutral","sentiment_score":0.03167687449604273}],"sentiment":"neutral","sentiment_score":0.03167687449604273,"channel":0,"num_words":2,"start":33.420002,"end":33.98},{"sentences":[{"text":"do you charge the development, connection charges?","start":34.93,"end":38.95,"sentiment":"neutral","sentiment_score":0.022363594866224697}],"sentiment":"neutral","sentiment_score":0.022363594866224697,"channel":1,"num_words":7,"start":34.93,"end":38.95},{"sentences":[{"text":"oh, yes.","start":40.22,"end":41.2,"sentiment":"neutral","sentiment_score":0.0634472593665123},{"text":"If Linham network determined that your, address is a first time connecting to the Internet services, Linham Network will go ahead and ask us to send you the invoice.","start":41.260002,"end":55.105003,"sentiment":"neutral","sentiment_score":0.08509185011016912},{"text":"And for the NDC charge is $330.","start":55.565002,"end":59.510002,"sentiment":"neutral","sentiment_score":0.051568997757775445},{"text":"Is this the first time getting to, get connected, to this 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you.","start":79.40501,"end":80.225006,"sentiment":"positive","sentiment_score":0.5143176317214966}],"sentiment":"neutral","sentiment_score":0.30200430005788803,"channel":1,"num_words":6,"start":78.285,"end":80.225006},{"sentences":[{"text":"Sure.","start":80.634995,"end":80.955,"sentiment":"neutral","sentiment_score":0.18071547150611875},{"text":"And then one more thing, Keith, If you're","start":80.955,"end":83.61,"sentiment":"neutral","sentiment_score":0.11563814338296652}],"sentiment":"neutral","sentiment_score":0.12286895761887233,"channel":0,"num_words":9,"start":80.634995,"end":83.61},{"sentences":[{"text":"Yep.","start":83.45,"end":83.95,"sentiment":"neutral","sentiment_score":0.09332649409770966}],"sentiment":"neutral","sentiment_score":0.09332649409770966,"channel":1,"num_words":1,"start":83.45,"end":83.95},{"sentences":[{"text":"interested to start getting connected, you may process your order through our 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to do that?","start":229.11499,"end":232.795,"sentiment":"neutral","sentiment_score":0.02889732987834857},{"text":"Otherwise, I am more than happy to go with someone else.","start":232.795,"end":235.295,"sentiment":"negative","sentiment_score":-0.43957684256813745}],"sentiment":"neutral","sentiment_score":-0.1858199991596242,"channel":1,"num_words":24,"start":229.11499,"end":235.295},{"sentences":[{"text":"Okay.","start":236.29001,"end":236.69,"sentiment":"neutral","sentiment_score":0.017822816967964172},{"text":"One moment.","start":236.69,"end":237.33,"sentiment":"neutral","sentiment_score":0.024040281772613525},{"text":"Let me just check on here.","start":237.33,"end":239.67,"sentiment":"neutral","sentiment_score":0.04965340284009775},{"text":"So you are willing to get the twenty four month contract if you are getting 15% discount for one year, for twelve","start":240.49501,"end":253.13501,"sentiment":"neutral","sentiment_score":0.08645325035534122}],"sentiment":"neutral","sentiment_score":0.07309017114100917,"channel":0,"num_words":31,"start":236.29001,"end":253.13501},{"sentences":[{"text":"Yes.","start":252.91,"end":253.41,"sentiment":"neutral","sentiment_score":0.066756471991539}],"sentiment":"neutral","sentiment_score":0.066756471991539,"channel":1,"num_words":1,"start":252.91,"end":253.41},{"sentences":[{"text":"months.","start":253.13501,"end":253.63501,"sentiment":"neutral","sentiment_score":0.06654033064842224}],"sentiment":"neutral","sentiment_score":0.06654033064842224,"channel":0,"num_words":1,"start":253.13501,"end":253.63501},{"sentences":[{"text":"Yes,","start":253.87,"end":254.325,"sentiment":"neutral","sentiment_score":0.07587821781635284}],"sentiment":"neutral","sentiment_score":0.07587821781635284,"channel":1,"num_words":1,"start":253.87,"end":254.325},{"sentences":[{"text":"Okay.","start":254.55,"end":255.05,"sentiment":"neutral","sentiment_score":0.07839643210172653},{"text":"How about for six months?","start":255.43001,"end":257.61002,"sentiment":"neutral","sentiment_score":0.059710820019245145},{"text":"Is","start":258.63,"end":259.11002,"sentiment":"neutral","sentiment_score":0.03363395854830742}],"sentiment":"neutral","sentiment_score":0.05865492724946567,"channel":0,"num_words":7,"start":254.55,"end":259.11002},{"sentences":[{"text":"Look.","start":258.645,"end":259.145,"sentiment":"neutral","sentiment_score":0.07345275580883026}],"sentiment":"neutral","sentiment_score":0.07345275580883026,"channel":1,"num_words":1,"start":258.645,"end":259.145},{"sentences":[{"text":"is this","start":259.11002,"end":259.85,"sentiment":"neutral","sentiment_score":0.09097174927592278}],"sentiment":"neutral","sentiment_score":0.09097174927592278,"channel":0,"num_words":2,"start":259.11002,"end":259.85},{"sentences":[{"text":"Twelve months twelve","start":259.365,"end":260.405,"sentiment":"neutral","sentiment_score":0.13045917203028998}],"sentiment":"neutral","sentiment_score":0.13045917203028998,"channel":1,"num_words":3,"start":259.365,"end":260.405},{"sentences":[{"text":"oh,","start":260.24002,"end":260.74002,"sentiment":"neutral","sentiment_score":0.15875118970870972}],"sentiment":"neutral","sentiment_score":0.15875118970870972,"channel":0,"num_words":1,"start":260.24002,"end":260.74002},{"sentences":[{"text":"months is what I am aiming to get with no connection fees and all that.","start":260.405,"end":266.725,"sentiment":"neutral","sentiment_score":0.20003218998511632},{"text":"So find out if you can please help me.","start":266.725,"end":268.885,"sentiment":"neutral","sentiment_score":0.20684486462010276},{"text":"Thank you.","start":268.885,"end":269.49,"sentiment":"positive","sentiment_score":0.48750099539756775}],"sentiment":"neutral","sentiment_score":0.22450340854433867,"channel":1,"num_words":26,"start":260.405,"end":269.49},{"sentences":[{"text":"okay.","start":269.785,"end":270.26498,"sentiment":"neutral","sentiment_score":0.26355400681495667},{"text":"Sure.","start":270.26498,"end":270.66498,"sentiment":"neutral","sentiment_score":0.16212257742881775},{"text":"I'll go ahead and check this out, and then we'll call you back.","start":270.66498,"end":273.54498,"sentiment":"neutral","sentiment_score":0.128746163386565},{"text":"Okay?","start":273.54498,"end":274.04498,"sentiment":"neutral","sentiment_score":0.07509509474039078}],"sentiment":"neutral","sentiment_score":0.13590448768809438,"channel":0,"num_words":16,"start":269.785,"end":274.04498},{"sentences":[{"text":"Okay.","start":274.28998,"end":274.69,"sentiment":"neutral","sentiment_score":0.219784677028656},{"text":"Thank you.","start":274.69,"end":275.43,"sentiment":"positive","sentiment_score":0.7156023681163788}],"sentiment":"positive","sentiment_score":0.5503298044204712,"channel":1,"num_words":3,"start":274.28998,"end":275.43},{"sentences":[{"text":"Alright.","start":275.54498,"end":276.04498,"sentiment":"positive","sentiment_score":0.44033750891685486},{"text":"Thank you.","start":276.10498,"end":276.925,"sentiment":"positive","sentiment_score":0.7043590247631073},{"text":"Bye bye.","start":277.065,"end":277.805,"sentiment":"neutral","sentiment_score":0.09574183449149132}],"sentiment":"positive","sentiment_score":0.4081078454852104,"channel":0,"num_words":5,"start":275.54498,"end":277.805}]},"summary":{"result":"success","short":"The customer is interested in connecting to the Internet and the agent confirms that the customer's address is serviceable through the digital network. The agent explains the process for connecting to the Internet and offers a discount for a twelve or twenty four month contract. The customer is open to the twelve months option and the agent will check if they are willing to extend the discount."},"intents":{"segments":[{"text":"Our technical team has confirmed that your address is serviceable through Linham network. Okay.","start_word":11,"end_word":24,"intents":[{"intent":"Verify address","confidence_score":0.022852171},{"intent":"Confirm address","confidence_score":0.14561735}]},{"text":"So during the checkout process on our side, please ensure to include your unit number. Do you have a unit number to your address?","start_word":25,"end_word":48,"intents":[{"intent":"Provide information","confidence_score":0.011956159}]},{"text":"So, yeah, if you are interested to get connected, Do you please process do you charge the development, connection charges? oh, yes.","start_word":61,"end_word":82,"intents":[{"intent":"Inquire about ndc charge","confidence_score":0.11509264}]},{"text":"interested to start getting connected, you may process your order through our site.","start_word":171,"end_word":183,"intents":[{"intent":"Process order","confidence_score":0.6442405}]},{"text":"And currently, if you sign up for twelve month contract, you will be getting 15% discount for three months, and your connection fee is only $45. However, if you sign up for twenty four month contract, you don't need to pay connection fee. It's for free.","start_word":184,"end_word":229,"intents":[{"intent":"Provide discount","confidence_score":0.2761678}]},{"text":"So, technically, if you don't have a router, if you've opted to receive the the router via express, you should be receiving it within one day.","start_word":257,"end_word":282,"intents":[{"intent":"Provide router","confidence_score":0.16799301}]},{"text":"And then once we sent you the activation notification, your service will be live and operational. You just need to have a compatible router. Because our standard process is once we receive your activation order when you process your order through the website, our provisioning team and technical team will go ahead and process the order through the Dinham network. And then once it's activated actually, it's within thirty minute, it should be activated.","start_word":284,"end_word":357,"intents":[{"intent":"Activate router","confidence_score":0.1029538}]},{"text":"However, if you don't have the router and then you will be getting a router from us or if if you sign up for twenty four month contract, what you just need to pay for the router is the delivery charge for standard. Within one to four days, you will get the router $20 by express, $30 within one day. Okay.","start_word":382,"end_word":442,"intents":[{"intent":"Pay router","confidence_score":0.037319474}]},{"text":"Okay.","start_word":442,"end_word":442,"intents":[{"intent":"Confirm contract terms","confidence_score":0.009653843}]},{"text":"So if I go with you for twenty four months, are you open to extend that 15% to twelve months?","start_word":443,"end_word":462,"intents":[{"intent":"Extend contract","confidence_score":0.5068921}]},{"text":"So find out if you can please help me. Thank you.","start_word":583,"end_word":593,"intents":[{"intent":"Receive help","confidence_score":0.00735335}]}]},"sentiments":{"segments":[{"text":"Danica speaking. Hi, Ankit. This Speak to is you. Airtel accounts. Our technical team has confirmed that your address is serviceable through Linham network. Okay. So during the checkout process on our side, please ensure to include your unit number. Do you have a unit number to your address? It's Lot Number 6 C, 90 Mount Alexander Road. Okay.","start_word":0,"end_word":58,"sentiment":"neutral","sentiment_score":0.045808590948581696},{"text":"That's perfect.","start_word":59,"end_word":60,"sentiment":"positive","sentiment_score":0.7270641326904297},{"text":"So, yeah, if you are interested to get connected, Do you please process do you charge the development, connection charges? oh, yes. If Linham network determined that your, address is a first time connecting to the Internet services, Linham Network will go ahead and ask us to send you the invoice. And for the NDC charge is $330. Is this the first time getting to, get connected, to this address? Yep. Oh, yeah. Technically, there might be a NDC associated to your address once your service has been activated through Linham. Okay. Okay. Okay? I'll let you know.","start_word":61,"end_word":158,"sentiment":"neutral","sentiment_score":0.0724424421787262},{"text":"Thank you.","start_word":159,"end_word":160,"sentiment":"positive","sentiment_score":0.5003648996353149},{"text":"Sure. And then one more thing, Keith, If you're Yep. interested to start getting connected, you may process your order through our site. And currently, if you sign up for twelve month contract, you will be getting 15% discount for three months, and your connection fee is only $45. However, if you sign up for twenty four month contract, you don't need to pay connection fee. It's for free. And then aside with that, you will be getting three months with 15% discount and then a router. And when and how soon can it get connected? So, technically, if you don't have a router, if you've opted to receive the the router via express, you should be receiving it within one day. And then once we sent you the activation notification, your service will be live and operational. You just need to have a compatible router. Because our standard process is once we receive your activation order when you process your order through the website, our provisioning team and technical team will go ahead and process the order through the Dinham network. And then once it's activated actually, it's within thirty minute, it should be activated. And then if you do have, like, applicable or compatible router on your end, they can go ahead and help you to configure your router. However, if you don't have the router and then you will be getting a router from us or if if you sign up for twenty four month contract, what you just need to pay for the router is the delivery charge for standard. Within one to four days, you will get the router $20 by express, $30 within one day. Okay. So if I go with you for twenty four months, are you open to extend that 15% to twelve months? Oh, like, guessing the discount for one year. Yeah. Oh, no. The the best deals that we currently have under Linham network is three months, then the free router and free connection fee. Can you can you find out if you are willing to do that?","start_word":161,"end_word":508,"sentiment":"neutral","sentiment_score":0.11791689278579306},{"text":"Otherwise, I am more than happy to go with someone else.","start_word":509,"end_word":519,"sentiment":"negative","sentiment_score":-0.4278217554092407},{"text":"Okay. One moment. Let me just check on here. So you are willing to get the twenty four month contract if you are getting 15% discount for one year, for twelve Yes. months. Yes, Okay. How about for six months? Is Look. is this Twelve months twelve oh, months is what I am aiming to get with no connection fees and all that. So find out if you can please help me.","start_word":520,"end_word":591,"sentiment":"neutral","sentiment_score":0.11641638725996016},{"text":"Thank you.","start_word":592,"end_word":593,"sentiment":"positive","sentiment_score":0.47017702460289},{"text":"okay. Sure. I'll go ahead and check this out, and then we'll call you back. Okay? Okay.","start_word":594,"end_word":610,"sentiment":"neutral","sentiment_score":0.14118262073572943},{"text":"Thank you. Alright. Thank you. Bye bye.","start_word":611,"end_word":617,"sentiment":"positive","sentiment_score":0.5216973423957825}],"average":{"sentiment":"neutral","sentiment_score":0.10855896294919484}}}}