{"metadata":{"transaction_key":"deprecated","request_id":"019fabd1-0d1d-77c1-b8af-d955b3f16c40","sha256":"fa09aab8a92734ec76c7f13893a5f77a0e46ec8f6600f245edd1a6e62eed34e4","created":"2026-07-29T03:00:33.176Z","duration":8.423938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":16,"output_tokens":16},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":16,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi there, honey. Thanks for calling. How can I help you today?","confidence":1.0,"words":[{"word":"hi","start":5.6,"end":5.8399997,"confidence":0.9970703,"punctuated_word":"Hi","sentiment":"positive","sentiment_score":0.6128405928611755},{"word":"there","start":5.8399997,"end":6.08,"confidence":0.99902344,"punctuated_word":"there,","sentiment":"positive","sentiment_score":0.705167293548584},{"word":"honey","start":6.08,"end":6.3999996,"confidence":0.96850586,"punctuated_word":"honey.","sentiment":"positive","sentiment_score":0.74012291431427},{"word":"thanks","start":6.3999996,"end":6.64,"confidence":1.0,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.906089961528778},{"word":"for","start":6.64,"end":6.7999997,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.8651490807533264},{"word":"calling","start":6.7999997,"end":7.2799997,"confidence":1.0,"punctuated_word":"calling.","sentiment":"positive","sentiment_score":0.8406554460525513},{"word":"how","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.8582218885421753},{"word":"can","start":7.52,"end":7.6,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.8091540336608887},{"word":"i","start":7.6,"end":7.7599998,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.8492289185523987},{"word":"help","start":7.7599998,"end":7.9199996,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.80166095495224},{"word":"you","start":7.9199996,"end":8.08,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7748494148254395},{"word":"today","start":8.08,"end":8.423938,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.4576058387756348}],"paragraphs":{"transcript":"\nHi there, honey. Thanks for calling. How can I help you today?","paragraphs":[{"sentences":[{"text":"Hi there, honey.","start":5.6,"end":6.3999996,"sentiment":"positive","sentiment_score":0.6860436002413431},{"text":"Thanks for calling.","start":6.3999996,"end":7.2799997,"sentiment":"positive","sentiment_score":0.8706314961115519},{"text":"How can I help you today?","start":7.2799997,"end":8.423938,"sentiment":"positive","sentiment_score":0.7584535082181295}],"sentiment":"positive","sentiment_score":0.7683955281972885,"num_words":12,"start":5.6,"end":8.423938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi there, honey. Thanks for calling. How can I help you today?","paragraphs":[{"sentences":[{"text":"Hi there, honey.","start":5.6,"end":6.3999996,"sentiment":"positive","sentiment_score":0.6860436002413431},{"text":"Thanks for calling.","start":6.3999996,"end":7.2799997,"sentiment":"positive","sentiment_score":0.8706314961115519},{"text":"How can I help you today?","start":7.2799997,"end":8.423938,"sentiment":"positive","sentiment_score":0.7584535082181295}],"sentiment":"positive","sentiment_score":0.7683955281972885,"channel":1,"num_words":12,"start":5.6,"end":8.423938}]},"summary":{"result":"success","short":"Hi there, honey. Thanks for calling. How can I help you today?"},"intents":{"segments":[{"text":"Thanks for calling. How can I help you today?","start_word":3,"end_word":11,"intents":[{"intent":"End call","confidence_score":0.033186976}]}]},"sentiments":{"segments":[{"text":"Hi there, honey. Thanks for calling. How can I help you today?","start_word":0,"end_word":11,"sentiment":"positive","sentiment_score":0.776111364364624}],"average":{"sentiment":"positive","sentiment_score":0.776111364364624}}}}