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Is it okay if I put you on hold? Let me just check your account. Hello, Paulette? Yes. Thank you for waiting. Could you please plug the router into the NTT box? Okay. Sure. Yes. Hello? Yeah. Mhmm. Yeah. So could you please connect the router to the NTD box, The black box mounted at your wall at the wall. Yeah. It's a small black box. Yeah. Yeah. So connect the the NTD box to the one port on your router, w a n port. Yeah. Mhmm. At the back of your router. Then mhmm. Mhmm. Yeah. Is it mhmm. Is it plugged in at the one port, w e n port? Yeah. Mhmm. Okay. So let's just wait a few minutes for the connection to establish. Mhmm. Then once there's a connection or the router is turned on, look underneath the router. You'll find the sticker with your Wi Fi network name and password. Mhmm. Yeah. So the Wi Fi. Mhmm. Okay. But how about on the other devices? Mhmm. Mhmm. May I know the color of the indicator light at the router? Is it color green, orange, green? There's no lights to the router? Yeah. Mhmm. Okay. Mhmm. Yeah. But is the Wi Fi name visible at the Wi Fi setting at your device? Yeah. Mhmm. Is the network name Visible? The Wi Fi name might be might have an air tone. Is the router turn on? Yep. But is it plugged in with to the power source? Mhmm. Okay. Is it okay if you send me a picture of the setup there? I'll I'll email you shortly. Yeah. Let me just confirm the email. It's p a m e s b u r y. Mhmm. It's p for Peter Yeah. A for apple, m for Mary, e for eggplant. Eggplant. Yeah. Yeah. Hello. Can you hear me? Yeah. It's P A M E S, yeah, B U R Y. Mhmm. 59@gmail.com. Yeah. Actually yeah. Sir, actually, this is the email that is registered under the account's information. So I'm the one, yeah, I'm the one who's going to email this email address, then just reply to this email to the email with the picture for us to further investigate the issue and check if the cables are properly put. Yeah. And the NTD box and the cables, and now it's disconnected. Yeah. Press investigate. Okay. Thank you. Bye for now. 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Good morning. This is Marlene from Ardo Tax Support. How can I assist you today? Mhmm.\n\nYeah. Sure. May I know your full name, please, for me to check the account? Okay. Is it okay if I put you on hold?\n\nLet me just check your account. Hello, Paulette? Yes. Thank you for waiting. Could you please plug the router into the NTT box?\n\nOkay. Sure. Yes. Hello? Yeah.\n\nMhmm. Yeah. So could you please connect the router to the NTD box, The black box mounted at your wall at the wall. Yeah. It's a small black box.\n\nYeah. Yeah. So connect the the NTD box to the one port on your router, w a n port. Yeah. Mhmm.\n\nAt the back of your router. Then mhmm. Mhmm. Yeah. Is it mhmm.\n\nIs it plugged in at the one port, w e n port? Yeah. Mhmm. Okay. So let's just wait a few minutes for the connection to establish.\n\nMhmm. Then once there's a connection or the router is turned on, look underneath the router. You'll find the sticker with your Wi Fi network name and password. Mhmm. Yeah.\n\nSo the Wi Fi. Mhmm. Okay. But how about on the other devices? Mhmm.\n\nMhmm. May I know the color of the indicator light at the router? Is it color green, orange, green? There's no lights to the router? Yeah.\n\nMhmm. Okay. Mhmm. Yeah. But is the Wi Fi name visible at the Wi Fi setting at your device?\n\nYeah. Mhmm. Is the network name Visible? The Wi Fi name might be might have an air tone. Is the router turn on?\n\nYep. But is it plugged in with to the power source? Mhmm. Okay. Is it okay if you send me a picture of the setup there?\n\nI'll I'll email you shortly. Yeah. Let me just confirm the email. It's p a m e s b u r y. Mhmm.\n\nIt's p for Peter Yeah. A for apple, m for Mary, e for eggplant. Eggplant. Yeah. Yeah.\n\nHello. Can you hear me? Yeah. It's P A M E S, yeah, B U R Y. Mhmm.\n\n59@gmail.com. Yeah. Actually yeah. Sir, actually, this is the email that is registered under the account's information. So I'm the one, yeah, I'm the one who's going to email this email address, then just reply to this email to the email with the picture for us to further investigate the issue and check if the cables are properly put.\n\nYeah. And the NTD box and the cables, and now it's disconnected. Yeah. Press investigate. Okay.\n\nThank you. Bye for now. 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could you please connect the router to the NTD box, The black box mounted at your wall at the wall.","start":171.17,"end":181.225,"sentiment":"neutral","sentiment_score":0.013974315265104884},{"text":"Yeah.","start":186.325,"end":186.565,"sentiment":"neutral","sentiment_score":0.002681761048734188},{"text":"It's a small black box.","start":186.565,"end":188.425,"sentiment":"neutral","sentiment_score":-0.007339158281683922}],"sentiment":"neutral","sentiment_score":0.009954286209339726,"num_words":29,"start":169.33,"end":188.425},{"sentences":[{"text":"Yeah.","start":189.925,"end":190.425,"sentiment":"neutral","sentiment_score":0.034531060606241226},{"text":"Yeah.","start":195.66,"end":195.98001,"sentiment":"neutral","sentiment_score":0.04241818189620972},{"text":"So connect the the NTD box to the one port on your router, w a n 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establish.","start":234.125,"end":237.66501,"sentiment":"neutral","sentiment_score":0.14568740874528885}],"sentiment":"neutral","sentiment_score":0.07160345018254938,"num_words":27,"start":221.09999,"end":237.66501},{"sentences":[{"text":"Mhmm.","start":239.565,"end":240.065,"sentiment":"neutral","sentiment_score":0.08323852717876434},{"text":"Then once there's a connection or the router is turned on, look underneath the router.","start":241.325,"end":250.23,"sentiment":"neutral","sentiment_score":0.06336978127559026},{"text":"You'll find the sticker with your Wi Fi network name and password.","start":250.23,"end":253.93,"sentiment":"neutral","sentiment_score":0.0700408574193716},{"text":"Mhmm.","start":259.19,"end":259.69,"sentiment":"neutral","sentiment_score":0.022733405232429504},{"text":"Yeah.","start":263.73502,"end":263.975,"sentiment":"neutral","sentiment_score":-0.031785205006599426}],"sentiment":"neutral","sentiment_score":0.062174124519030254,"num_words":30,"start":239.565,"end":263.975},{"sentences":[{"text":"So the Wi Fi.","start":263.975,"end":265.435,"sentiment":"negative","sentiment_score":-0.3686826154589653},{"text":"Mhmm.","start":266.855,"end":267.355,"sentiment":"negative","sentiment_score":-0.45396745204925537},{"text":"Okay.","start":273.095,"end":273.595,"sentiment":"neutral","sentiment_score":-0.06862320005893707},{"text":"But how about on the other devices?","start":273.655,"end":275.67502,"sentiment":"neutral","sentiment_score":-0.005549262410828045},{"text":"Mhmm.","start":282.46,"end":282.96,"sentiment":"neutral","sentiment_score":-0.03345612436532974}],"sentiment":"neutral","sentiment_score":-0.14783014822751284,"num_words":14,"start":263.975,"end":282.96},{"sentences":[{"text":"Mhmm.","start":287.5,"end":287.66,"sentiment":"neutral","sentiment_score":0.0007604239508509636},{"text":"May I know the color of the indicator light at the router?","start":287.66,"end":290.63998,"sentiment":"neutral","sentiment_score":-0.0038956385105848312},{"text":"Is it color green, orange, green?","start":290.7,"end":293.795,"sentiment":"neutral","sentiment_score":-0.00938609071696798},{"text":"There's no lights to the router?","start":302.015,"end":304.595,"sentiment":"neutral","sentiment_score":-0.18062208344539007},{"text":"Yeah.","start":309.44,"end":309.94,"sentiment":"neutral","sentiment_score":-0.10862740874290466}],"sentiment":"neutral","sentiment_score":-0.04979475738050846,"num_words":26,"start":287.5,"end":309.94},{"sentences":[{"text":"Mhmm.","start":319.465,"end":319.965,"sentiment":"neutral","sentiment_score":-0.0991755798459053},{"text":"Okay.","start":334.90002,"end":335.40002,"sentiment":"neutral","sentiment_score":0.2050982415676117},{"text":"Mhmm.","start":340.82,"end":341.07,"sentiment":"neutral","sentiment_score":-0.2896000146865845},{"text":"Yeah.","start":341.07,"end":341.57,"sentiment":"neutral","sentiment_score":-0.12935978174209595},{"text":"But is the Wi Fi name visible at the Wi Fi setting at your device?","start":369.28998,"end":377.375,"sentiment":"neutral","sentiment_score":-0.061285630861918135}],"sentiment":"neutral","sentiment_score":-0.06485903145451295,"num_words":19,"start":319.465,"end":377.375},{"sentences":[{"text":"Yeah.","start":383.675,"end":384.175,"sentiment":"neutral","sentiment_score":0.0034192893654108047},{"text":"Mhmm.","start":384.715,"end":385.215,"sentiment":"neutral","sentiment_score":-0.01331977266818285},{"text":"Is the network name Visible?","start":388.91,"end":390.69,"sentiment":"neutral","sentiment_score":0.010958349704742432},{"text":"The Wi Fi name might be might have an air tone.","start":422.00998,"end":425.71,"sentiment":"neutral","sentiment_score":-0.02239148826761679},{"text":"Is the router turn on?","start":452.19,"end":454.44998,"sentiment":"neutral","sentiment_score":-0.08810068219900132}],"sentiment":"neutral","sentiment_score":-0.027909500726863094,"num_words":23,"start":383.675,"end":454.44998},{"sentences":[{"text":"Yep.","start":495.015,"end":495.51,"sentiment":"neutral","sentiment_score":0.007148238830268383},{"text":"But is it plugged in with to the power source?","start":495.67,"end":500.25,"sentiment":"neutral","sentiment_score":-0.02200375571846962},{"text":"Mhmm.","start":502.95,"end":503.45,"sentiment":"neutral","sentiment_score":-0.013765709474682808},{"text":"Okay.","start":519.525,"end":520.025,"sentiment":"neutral","sentiment_score":-0.0935164913535118},{"text":"Is it okay if you send me a picture of the setup there?","start":520.52997,"end":524.52997,"sentiment":"neutral","sentiment_score":0.22324313796483553}],"sentiment":"neutral","sentiment_score":0.09930727978308614,"num_words":26,"start":495.015,"end":524.52997},{"sentences":[{"text":"I'll I'll email you shortly.","start":524.52997,"end":526.79,"sentiment":"neutral","sentiment_score":0.24744360148906708},{"text":"Yeah.","start":529.25,"end":529.75,"sentiment":"neutral","sentiment_score":0.1883629411458969},{"text":"Let me just confirm the email.","start":530.69,"end":532.52997,"sentiment":"neutral","sentiment_score":0.19424579292535782},{"text":"It's p a m e s b u r y.","start":532.52997,"end":539.855,"sentiment":"neutral","sentiment_score":0.010236864257603884},{"text":"Mhmm.","start":544.235,"end":544.735,"sentiment":"neutral","sentiment_score":-0.0018890963401645424}],"sentiment":"neutral","sentiment_score":0.11702327184257624,"num_words":23,"start":524.52997,"end":544.735},{"sentences":[{"text":"It's p for Peter Yeah.","start":546.315,"end":549.88,"sentiment":"neutral","sentiment_score":0.006953936163336038},{"text":"A for apple, m for Mary, e for eggplant.","start":550.04004,"end":553.98004,"sentiment":"neutral","sentiment_score":0.013902967381808493},{"text":"Eggplant.","start":556.92004,"end":557.42004,"sentiment":"neutral","sentiment_score":0.010302123613655567},{"text":"Yeah.","start":557.48004,"end":557.98004,"sentiment":"neutral","sentiment_score":0.004800216294825077},{"text":"Yeah.","start":572.945,"end":573.265,"sentiment":"neutral","sentiment_score":-0.017158448696136475}],"sentiment":"neutral","sentiment_score":0.009284722262664753,"num_words":17,"start":546.315,"end":573.265},{"sentences":[{"text":"Hello.","start":573.265,"end":573.665,"sentiment":"neutral","sentiment_score":-0.023330174386501312},{"text":"Can you hear me?","start":573.665,"end":574.645,"sentiment":"neutral","sentiment_score":-0.05364396050572395},{"text":"Yeah.","start":576.36,"end":576.86,"sentiment":"neutral","sentiment_score":-0.009892656467854977},{"text":"It's P A M E S, yeah, B U R Y.","start":578.68,"end":585.98,"sentiment":"neutral","sentiment_score":0.0011785632814280689},{"text":"Mhmm.","start":590.125,"end":590.625,"sentiment":"neutral","sentiment_score":0.004824984818696976}],"sentiment":"neutral","sentiment_score":-0.01277830510904702,"num_words":18,"start":573.265,"end":590.625},{"sentences":[{"text":"59@gmail.com.","start":591.885,"end":595.02496,"sentiment":"neutral","sentiment_score":0.0019481187919154763},{"text":"Yeah.","start":602.52496,"end":602.97,"sentiment":"neutral","sentiment_score":0.024962320923805237},{"text":"Actually yeah.","start":603.44995,"end":605.38995,"sentiment":"neutral","sentiment_score":0.022371609695255756},{"text":"Sir, actually, this is the email that is registered under the account's information.","start":605.85,"end":612.58997,"sentiment":"neutral","sentiment_score":-0.0022503780917479442},{"text":"So I'm the one, yeah, I'm the one who's going to email this email address, then just reply to this email to the email with the picture for us to further investigate the issue and check if the cables are properly put.","start":615.455,"end":632.64996,"sentiment":"neutral","sentiment_score":-0.014194043308851264}],"sentiment":"neutral","sentiment_score":-0.009385611441665156,"num_words":59,"start":591.885,"end":632.64996},{"sentences":[{"text":"Yeah.","start":635.43,"end":635.75,"sentiment":"neutral","sentiment_score":0.005007950589060783},{"text":"And the NTD box and the cables, and now it's disconnected.","start":635.75,"end":640.07294,"sentiment":"neutral","sentiment_score":-0.062031628394668754},{"text":"Yeah.","start":640.3729,"end":640.8729,"sentiment":"neutral","sentiment_score":0.013483405113220217},{"text":"Press 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I'm just trying to connect my Internet, and I'm getting a little bit of difficulty. Can you help us, please? Paulette Ansari. Yes. Hold on. I will pass you with my friend that's helping me, please. Hello? Yeah. We're trying to use a connect the router to the Internet. The little net what's it called? Add train box. Is that what it's called? Yep. So just plug the plug the the cable into the the box. The WAN port. Yep. I got that one. I've plugged it into the little box, and I've plugged into the router, and I've plugged the router into the wall. So it should have power. It's flashing. The power's flashing now. Yeah. I've I've I've plugged the everything's on, and the the cable is plugged into the WAN port. Sure. Yeah. I've I've written both the password and the username down. And I've put the and I've written down the the Wi Fi password for it. It's just not coming up on it's just not coming up on the TV, the the connection. It's not coming up on TV. I probably didn't wait long enough. I can have a look. But it should work on the TV because the TV has been working with another Internet connection, like a mobile one. Yeah. The there's on the router, there's no lights at all for some reason. But on the the one on the wall, the little black box, the lights are coming on. No. I can't see any any light on it. There is a little, like like, it doesn't look like it's on, but here on, when I plugged the router straight into the wall, not the little black box, I plugged it straight into the wall earlier, and then it came up on TV. But when I put the password in, nothing. It said no connection. But this is the first time I've plugged it into that little black box, so let's see if it comes up or not. So the router should work because it came up before when I plugged it straight into the wall. But now it's not even coming up the door. It's not coming up? Let me look. Wanna try it on your phone maybe? Try the connection on your phone? I would nice one. Or, believe me, like, on when I open the phone. Let me try let me try mine. Let me check why. Right. One second. And then And then for it, nothing's coming. Before, though, on the TV, a little bit earlier Yeah. When I plugged it looking after. This is now. Yeah. There's no intel coming up, unfortunately. Yeah. The router's on because I there's no, like, on or off switch. I just plugged it into the oil and put the power on. Yeah. Give One second. Yeah. The router itself doesn't have an on and off switch. So all I've done is that plug it it yes. Plugged straight into the power, and the power is on. So but earlier earlier, it came up, so I don't know why it's not coming up now. It came up on the TV earlier when I plugged it straight into the wall, but now for some reason, it's not coming up. Sure. Yep. What is it? Sorry. B u r y. What's the first three letters? P yep. Yep. E for yep. P a n e. Sorry. What was the what was the full word again? P A M E, you said? Hello? Yeah. What was the what was the address again? Yeah. S so p a m e s b u r y. Yeah. Online@gmail.com. Yep. And they send you a picture of the You wanna send okay. Yep. Yep. Sure. Alright then. So so you just want a picture of you just want a picture of the router. That's it? On the back. Alright then. Okay. Thank you. Alright. 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I'm just trying to connect my Internet, and I'm getting a little bit of difficulty. Can you help us, please? Paulette Ansari. Yes.\n\nHold on. I will pass you with my friend that's helping me, please. Hello? Yeah. We're trying to use a connect the router to the Internet.\n\nThe little net what's it called? Add train box. Is that what it's called? Yep. So just plug the plug the the cable into the the box.\n\nThe WAN port. Yep. I got that one. I've plugged it into the little box, and I've plugged into the router, and I've plugged the router into the wall. So it should have power.\n\nIt's flashing. The power's flashing now. Yeah. I've I've I've plugged the everything's on, and the the cable is plugged into the WAN port. Sure.\n\nYeah. I've I've written both the password and the username down. And I've put the and I've written down the the Wi Fi password for it. It's just not coming up on it's just not coming up on the TV, the the connection. It's not coming up on TV.\n\nI probably didn't wait long enough. I can have a look. But it should work on the TV because the TV has been working with another Internet connection, like a mobile one. Yeah. The there's on the router, there's no lights at all for some reason.\n\nBut on the the one on the wall, the little black box, the lights are coming on. No. I can't see any any light on it. There is a little, like like, it doesn't look like it's on, but here on, when I plugged the router straight into the wall, not the little black box, I plugged it straight into the wall earlier, and then it came up on TV. But when I put the password in, nothing.\n\nIt said no connection. But this is the first time I've plugged it into that little black box, so let's see if it comes up or not. So the router should work because it came up before when I plugged it straight into the wall. But now it's not even coming up the door. It's not coming up?\n\nLet me look. Wanna try it on your phone maybe? Try the connection on your phone? I would nice one. Or, believe me, like, on when I open the phone.\n\nLet me try let me try mine. Let me check why. Right. One second. And then And then for it, nothing's coming.\n\nBefore, though, on the TV, a little bit earlier Yeah. When I plugged it looking after. This is now. Yeah. There's no intel coming up, unfortunately.\n\nYeah. The router's on because I there's no, like, on or off switch. I just plugged it into the oil and put the power on. Yeah. Give One second.\n\nYeah. The router itself doesn't have an on and off switch. So all I've done is that plug it it yes. Plugged straight into the power, and the power is on. So but earlier earlier, it came up, so I don't know why it's not coming up now.\n\nIt came up on the TV earlier when I plugged it straight into the wall, but now for some reason, it's not coming up. Sure. Yep. What is it? Sorry.\n\nB u r y. What's the first three letters? P yep. Yep. E for yep.\n\nP a n e. Sorry. What was the what was the full word again? P A M E, you said? Hello?\n\nYeah. What was the what was the address again? Yeah. S so p a m e s b u r y. Yeah.\n\nOnline@gmail.com. Yep. And they send you a picture of the You wanna send okay. Yep. Yep.\n\nSure. Alright then. So so you just want a picture of you just want a picture of the router. That's it? On the back.\n\nAlright then. Okay. Thank you. Alright. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":7.52,"end":8.16,"sentiment":"neutral","sentiment_score":0.1684962511062622},{"text":"I'm just trying to connect my Internet, and I'm getting a little bit of difficulty.","start":8.16,"end":12.98,"sentiment":"neutral","sentiment_score":-0.1302936630944411},{"text":"Can you help us, please?","start":13.04,"end":14.415,"sentiment":"neutral","sentiment_score":-0.04006197899580002},{"text":"Paulette Ansari.","start":19.455,"end":20.515,"sentiment":"neutral","sentiment_score":0.005471022101119161},{"text":"Yes.","start":147.47,"end":147.97,"sentiment":"neutral","sentiment_score":0.09129472076892851}],"sentiment":"neutral","sentiment_score":-0.068619422968477,"num_words":25,"start":7.52,"end":147.97},{"sentences":[{"text":"Hold on.","start":155.295,"end":155.775,"sentiment":"neutral","sentiment_score":0.028185026720166206},{"text":"I will pass you with my friend that's helping me, please.","start":155.775,"end":158.515,"sentiment":"neutral","sentiment_score":0.09253136271780188},{"text":"Hello?","start":160.815,"end":161.315,"sentiment":"neutral","sentiment_score":0.027631495147943497},{"text":"Yeah.","start":163.775,"end":164.095,"sentiment":"neutral","sentiment_score":0.016526218503713608},{"text":"We're trying to use a connect the router to the Internet.","start":164.095,"end":170.14,"sentiment":"neutral","sentiment_score":0.005086121276359667}],"sentiment":"neutral","sentiment_score":0.045166157347221784,"num_words":26,"start":155.295,"end":170.14},{"sentences":[{"text":"The little net what's it called?","start":181.815,"end":183.735,"sentiment":"neutral","sentiment_score":0.0001250238468249639},{"text":"Add train box.","start":183.735,"end":184.79501,"sentiment":"neutral","sentiment_score":-0.002909111169477304},{"text":"Is that what it's called?","start":185.735,"end":186.71501,"sentiment":"neutral","sentiment_score":-0.0020492395386099817},{"text":"Yep.","start":188.85501,"end":189.335,"sentiment":"neutral","sentiment_score":0.04085937887430191},{"text":"So just plug the plug the the cable into the the box.","start":189.335,"end":195.115,"sentiment":"neutral","sentiment_score":0.01880776137113571}],"sentiment":"neutral","sentiment_score":0.009197375081755497,"num_words":27,"start":181.815,"end":195.115},{"sentences":[{"text":"The WAN port.","start":203.64,"end":204.36,"sentiment":"neutral","sentiment_score":0.021171877160668373},{"text":"Yep.","start":204.36,"end":204.68,"sentiment":"neutral","sentiment_score":0.0491391122341156},{"text":"I got that one.","start":204.68,"end":205.73999,"sentiment":"neutral","sentiment_score":0.038637576159089804},{"text":"I've plugged it into the little box, and I've plugged into the router, and I've plugged the router into the wall.","start":211.03499,"end":216.075,"sentiment":"neutral","sentiment_score":0.013846568098025662},{"text":"So it should have power.","start":216.075,"end":217.375,"sentiment":"neutral","sentiment_score":0.045287472382187846}],"sentiment":"neutral","sentiment_score":0.02307118648005759,"num_words":34,"start":203.64,"end":217.375},{"sentences":[{"text":"It's flashing.","start":218.47499,"end":219.19499,"sentiment":"neutral","sentiment_score":-0.04390871897339821},{"text":"The power's flashing now.","start":219.19499,"end":220.575,"sentiment":"neutral","sentiment_score":-0.04150885110720992},{"text":"Yeah.","start":223.19,"end":223.69,"sentiment":"neutral","sentiment_score":0.00776719581335783},{"text":"I've I've I've plugged the everything's on, and the the cable is plugged into the WAN port.","start":225.83,"end":232.89,"sentiment":"neutral","sentiment_score":0.03288438225931981},{"text":"Sure.","start":238.755,"end":239.255,"sentiment":"neutral","sentiment_score":0.17614728212356567}],"sentiment":"neutral","sentiment_score":0.019563845358788967,"num_words":25,"start":218.47499,"end":239.255},{"sentences":[{"text":"Yeah.","start":255.18001,"end":255.42,"sentiment":"neutral","sentiment_score":0.08533097058534622},{"text":"I've I've written both the password and the username down.","start":255.42,"end":258.56,"sentiment":"neutral","sentiment_score":0.09304898157715798},{"text":"And I've put the and I've written down the the Wi Fi password for it.","start":259.58,"end":263.36,"sentiment":"neutral","sentiment_score":0.02432307886580626},{"text":"It's just not coming up on it's just not coming up on the TV, the the connection.","start":263.85498,"end":268.57498,"sentiment":"negative","sentiment_score":-0.4395250691210522},{"text":"It's not coming up on TV.","start":268.57498,"end":269.875,"sentiment":"negative","sentiment_score":-0.5262215634187063}],"sentiment":"neutral","sentiment_score":-0.1887467058413491,"num_words":49,"start":255.18001,"end":269.875},{"sentences":[{"text":"I probably didn't wait long enough.","start":270.175,"end":271.715,"sentiment":"negative","sentiment_score":-0.5323710242907206},{"text":"I can have a look.","start":276.815,"end":277.955,"sentiment":"neutral","sentiment_score":0.06519096940755845},{"text":"But it should work on the TV because the TV has been working with another Internet connection, like a mobile one.","start":278.89,"end":285.15002,"sentiment":"neutral","sentiment_score":0.033036861036505015},{"text":"Yeah.","start":292.315,"end":292.635,"sentiment":"neutral","sentiment_score":-0.004884152673184872},{"text":"The there's on the router, there's no lights at all for some reason.","start":292.635,"end":295.775,"sentiment":"neutral","sentiment_score":-0.23033239577825254}],"sentiment":"neutral","sentiment_score":-0.11247179379848682,"num_words":46,"start":270.175,"end":295.775},{"sentences":[{"text":"But on the the one on the wall, the little black box, the lights are coming on.","start":296.795,"end":301.215,"sentiment":"neutral","sentiment_score":-0.13177821127807393},{"text":"No.","start":305.81,"end":305.97,"sentiment":"negative","sentiment_score":-0.3436901569366455},{"text":"I can't see any any light on it.","start":305.97,"end":308.15002,"sentiment":"neutral","sentiment_score":-0.3017396815121174},{"text":"There is a little, like like, it doesn't look like it's on, but here on, when I plugged the router straight into the wall, not the little black box, I plugged it straight into the wall earlier, and then it came up on TV.","start":309.17,"end":323.435,"sentiment":"neutral","sentiment_score":-0.14116649024865843},{"text":"But when I put the password in, nothing.","start":324.69498,"end":326.69498,"sentiment":"negative","sentiment_score":-0.3522080276161432}],"sentiment":"neutral","sentiment_score":-0.17983111529014048,"num_words":78,"start":296.795,"end":326.69498},{"sentences":[{"text":"It said no connection.","start":326.69498,"end":328.07498,"sentiment":"negative","sentiment_score":-0.4378257691860199},{"text":"But this is the first time I've plugged it into that little black box, so let's see if it comes up or not.","start":329.335,"end":333.835,"sentiment":"neutral","sentiment_score":-0.025543700357008238},{"text":"So the router should work because it came up before when I plugged it straight into the wall.","start":334.63998,"end":339.06,"sentiment":"neutral","sentiment_score":0.10201235550145309},{"text":"But now it's not even coming up the door.","start":339.84,"end":341.86,"sentiment":"neutral","sentiment_score":-0.3026997653974427},{"text":"It's not coming up?","start":343.36,"end":346.34,"sentiment":"neutral","sentiment_score":-0.2987593710422516}],"sentiment":"neutral","sentiment_score":-0.07624001997715697,"num_words":58,"start":326.69498,"end":346.34},{"sentences":[{"text":"Let me look.","start":348.96,"end":349.78,"sentiment":"neutral","sentiment_score":-0.1202150285243988},{"text":"Wanna try it on your phone maybe?","start":357.305,"end":358.925,"sentiment":"neutral","sentiment_score":-0.004417916759848595},{"text":"Try the connection on your phone?","start":359.145,"end":360.60498,"sentiment":"neutral","sentiment_score":-0.0044878025849660235},{"text":"I would nice one.","start":360.94498,"end":364.05,"sentiment":"positive","sentiment_score":0.3553632013499737},{"text":"Or, believe me, like, on when I open the phone.","start":380.82498,"end":383.005,"sentiment":"neutral","sentiment_score":-0.08349067009985447}],"sentiment":"neutral","sentiment_score":0.0056016261999805765,"num_words":30,"start":348.96,"end":383.005},{"sentences":[{"text":"Let me try let me try mine.","start":384.345,"end":386.04498,"sentiment":"neutral","sentiment_score":-0.004281960693853242},{"text":"Let me check why.","start":388.185,"end":389.065,"sentiment":"neutral","sentiment_score":-0.009624258149415255},{"text":"Right.","start":389.065,"end":389.565,"sentiment":"neutral","sentiment_score":0.015983128920197487},{"text":"One second.","start":396.71002,"end":397.45,"sentiment":"neutral","sentiment_score":-0.012868923600763083},{"text":"And then And then for it, nothing's coming.","start":426.88,"end":429.06003,"sentiment":"neutral","sentiment_score":-0.05879129027016461}],"sentiment":"neutral","sentiment_score":-0.02493435444987633,"num_words":22,"start":384.345,"end":429.06003},{"sentences":[{"text":"Before, though, on the TV, a little bit earlier Yeah.","start":430.64,"end":433.44,"sentiment":"neutral","sentiment_score":-0.04170422200113535},{"text":"When I plugged it looking after.","start":433.6,"end":435.7,"sentiment":"neutral","sentiment_score":-0.0002342007743815584},{"text":"This is now.","start":443.295,"end":444.195,"sentiment":"neutral","sentiment_score":0.01569184536735217},{"text":"Yeah.","start":446.095,"end":446.335,"sentiment":"neutral","sentiment_score":-0.037020083516836166},{"text":"There's no intel coming up, unfortunately.","start":446.335,"end":448.035,"sentiment":"neutral","sentiment_score":-0.28463778893152875}],"sentiment":"neutral","sentiment_score":-0.08139302714083058,"num_words":26,"start":430.64,"end":448.035},{"sentences":[{"text":"Yeah.","start":455.55,"end":455.78998,"sentiment":"neutral","sentiment_score":-0.05300129950046539},{"text":"The router's on because I there's no, like, on or off switch.","start":455.78998,"end":459.31,"sentiment":"neutral","sentiment_score":-0.16261669745047888},{"text":"I just plugged it into the oil and put the power on.","start":459.31,"end":461.55,"sentiment":"neutral","sentiment_score":-0.05163942867269119},{"text":"Yeah.","start":461.55,"end":461.8,"sentiment":"neutral","sentiment_score":-0.011607700027525423},{"text":"Give One second.","start":461.8,"end":464.985,"sentiment":"neutral","sentiment_score":-0.023218475903073948}],"sentiment":"neutral","sentiment_score":-0.0932875151970777,"num_words":29,"start":455.55,"end":464.985},{"sentences":[{"text":"Yeah.","start":491.735,"end":491.895,"sentiment":"neutral","sentiment_score":-0.04007714241743088},{"text":"The router itself doesn't have an on and off switch.","start":491.895,"end":494.375,"sentiment":"neutral","sentiment_score":-0.15095551311969757},{"text":"So all I've done is that plug it it yes.","start":494.375,"end":500.615,"sentiment":"neutral","sentiment_score":-0.010876109916716814},{"text":"Plugged straight into the power, and the power is on.","start":500.615,"end":504.215,"sentiment":"neutral","sentiment_score":-0.003917958401143551},{"text":"So but earlier earlier, it came up, so I don't know why it's not coming up now.","start":504.215,"end":508.98,"sentiment":"neutral","sentiment_score":-0.25572270943838005}],"sentiment":"neutral","sentiment_score":-0.12593456285928065,"num_words":48,"start":491.735,"end":508.98},{"sentences":[{"text":"It came up on the TV earlier when I plugged it straight into the wall, but now for some reason, it's not coming up.","start":510.64,"end":516.26,"sentiment":"neutral","sentiment_score":-0.2516009906927745},{"text":"Sure.","start":528.075,"end":528.575,"sentiment":"neutral","sentiment_score":0.27919691801071167},{"text":"Yep.","start":535.69,"end":536.19,"sentiment":"neutral","sentiment_score":0.05008774995803833},{"text":"What is it?","start":538.17,"end":538.73,"sentiment":"neutral","sentiment_score":-0.008460858526329199},{"text":"Sorry.","start":538.73,"end":539.23,"sentiment":"neutral","sentiment_score":-0.08028041571378708}],"sentiment":"neutral","sentiment_score":-0.1938267366650204,"num_words":30,"start":510.64,"end":539.23},{"sentences":[{"text":"B u r y.","start":542.25,"end":543.69,"sentiment":"neutral","sentiment_score":-0.01636733440682292},{"text":"What's the first three letters?","start":543.69,"end":545.14996,"sentiment":"neutral","sentiment_score":-0.0013431208208203316},{"text":"P yep.","start":548.515,"end":552.83496,"sentiment":"neutral","sentiment_score":0.015052041038870811},{"text":"Yep.","start":552.83496,"end":553.33496,"sentiment":"neutral","sentiment_score":0.0301140695810318},{"text":"E for yep.","start":555.15497,"end":556.615,"sentiment":"neutral","sentiment_score":0.008092179584006468}],"sentiment":"neutral","sentiment_score":0.000820649911959966,"num_words":15,"start":542.25,"end":556.615},{"sentences":[{"text":"P a n e.","start":558.755,"end":560.055,"sentiment":"neutral","sentiment_score":-0.008924453286454082},{"text":"Sorry.","start":566.70996,"end":566.94995,"sentiment":"neutral","sentiment_score":-0.09906645119190216},{"text":"What was the what was the full word again?","start":566.94995,"end":568.79,"sentiment":"neutral","sentiment_score":-0.09600743485821618},{"text":"P A M E, you said?","start":568.79,"end":570.49,"sentiment":"neutral","sentiment_score":-0.031199322392543156},{"text":"Hello?","start":572.70996,"end":573.20996,"sentiment":"neutral","sentiment_score":-0.03101878985762596}],"sentiment":"neutral","sentiment_score":-0.057954566774978525,"num_words":21,"start":558.755,"end":573.20996},{"sentences":[{"text":"Yeah.","start":574.945,"end":575.385,"sentiment":"neutral","sentiment_score":-0.02904169261455536},{"text":"What was the what was the address again?","start":575.385,"end":577.605,"sentiment":"neutral","sentiment_score":-0.02038636547513306},{"text":"Yeah.","start":581.505,"end":582.005,"sentiment":"neutral","sentiment_score":0.010046828538179398},{"text":"S so p a m e s b u r y.","start":582.14496,"end":589.345,"sentiment":"neutral","sentiment_score":0.005169311961667104},{"text":"Yeah.","start":589.345,"end":589.845,"sentiment":"neutral","sentiment_score":0.008196959272027016}],"sentiment":"neutral","sentiment_score":-0.005319381683048877,"num_words":22,"start":574.945,"end":589.845},{"sentences":[{"text":"Online@gmail.com.","start":594.66,"end":597.72,"sentiment":"neutral","sentiment_score":0.003351423889398575},{"text":"Yep.","start":601.86,"end":602.33997,"sentiment":"neutral","sentiment_score":0.029004057869315147},{"text":"And they send you a picture of the You wanna send okay.","start":602.33997,"end":619.88,"sentiment":"neutral","sentiment_score":0.016137346780548494},{"text":"Yep.","start":621.7,"end":621.94,"sentiment":"neutral","sentiment_score":0.0024457338731735945},{"text":"Yep.","start":621.94,"end":622.44,"sentiment":"neutral","sentiment_score":0.02035895548760891}],"sentiment":"neutral","sentiment_score":0.015550520780379884,"num_words":16,"start":594.66,"end":622.44},{"sentences":[{"text":"Sure.","start":623.7,"end":624.2,"sentiment":"neutral","sentiment_score":0.035130951553583145},{"text":"Alright then.","start":626.02,"end":626.92,"sentiment":"neutral","sentiment_score":0.011522538028657436},{"text":"So so you just want a picture of you just want a picture of the router.","start":630.74,"end":634.1,"sentiment":"neutral","sentiment_score":0.019258383428677917},{"text":"That's it?","start":634.1,"end":634.605,"sentiment":"neutral","sentiment_score":0.004080533981323242},{"text":"On the back.","start":638.20496,"end":639.02496,"sentiment":"neutral","sentiment_score":-0.058681984742482506}],"sentiment":"neutral","sentiment_score":0.008267719841872653,"num_words":24,"start":623.7,"end":639.02496},{"sentences":[{"text":"Alright then.","start":640.925,"end":641.82495,"sentiment":"neutral","sentiment_score":0.0959022045135498},{"text":"Okay.","start":642.365,"end":642.685,"sentiment":"neutral","sentiment_score":0.27268677949905396},{"text":"Thank you.","start":642.685,"end":643.425,"sentiment":"positive","sentiment_score":0.44619622826576233},{"text":"Alright.","start":645.64496,"end":646.045,"sentiment":"neutral","sentiment_score":0.17291370034217834},{"text":"Bye.","start":646.045,"end":646.545,"sentiment":"neutral","sentiment_score":0.1374536156654358}],"sentiment":"neutral","sentiment_score":0.2381787087236132,"num_words":7,"start":640.925,"end":646.545}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Marlene from Ardo Tax Support. How can I assist you today?\n\nChannel 1: Good morning. I'm just trying\n\nChannel 0: Mhmm.\n\nChannel 1: to connect my Internet, and I'm getting a little bit of difficulty. Can you help us, please?\n\nChannel 0: Yeah. Sure. May I know your full name, please, for me to check the account?\n\nChannel 1: Paulette Ansari.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check your account. Hello, Paulette?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thank you for waiting. Could you please plug the router into the NTT box?\n\nChannel 1: Hold on. I will pass you with my friend that's helping me, please.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello?\n\nChannel 1: Yeah. We're trying to\n\nChannel 0: Yeah.\n\nChannel 1: use a connect the router to\n\nChannel 0: Mhmm.\n\nChannel 1: the Internet.\n\nChannel 0: Yeah. So could you please connect the router to the NTD box, The black box mounted at your wall at the wall.\n\nChannel 1: The little net what's it called? Add train box. Is that what it's called?\n\nChannel 0: Yeah. It's a small black box.\n\nChannel 1: Yep. So just plug\n\nChannel 0: Yeah.\n\nChannel 1: the plug the the cable into the the box.\n\nChannel 0: Yeah. So connect the the NTD box to the one port on your router, w a n port.\n\nChannel 1: The WAN port. Yep. I got that\n\nChannel 0: Yeah.\n\nChannel 1: one.\n\nChannel 0: Mhmm. At the back of your router. Then\n\nChannel 1: I've plugged it into the little\n\nChannel 0: mhmm.\n\nChannel 1: box, and I've plugged into the router, and I've plugged the router into the wall. So it should have power.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: It's flashing. The\n\nChannel 0: Is\n\nChannel 1: power's\n\nChannel 0: it\n\nChannel 1: flashing now.\n\nChannel 0: mhmm. Is it plugged in at the one\n\nChannel 1: Yeah.\n\nChannel 0: port, w e n port? Yeah.\n\nChannel 1: I've I've I've plugged the everything's on,\n\nChannel 0: Mhmm.\n\nChannel 1: and the the cable is plugged into the WAN port.\n\nChannel 0: Okay. So let's just wait a few minutes for the connection to establish.\n\nChannel 1: Sure.\n\nChannel 0: Mhmm. Then once there's a connection or the router is turned on, look underneath the router. You'll find the sticker with your Wi Fi network name and password.\n\nChannel 1: Yeah. I've I've written both the password and the username down.\n\nChannel 0: Mhmm.\n\nChannel 1: And I've put the and I've written down the the Wi Fi password for it.\n\nChannel 0: Yeah.\n\nChannel 1: It's\n\nChannel 0: So\n\nChannel 1: just not\n\nChannel 0: the\n\nChannel 1: coming up\n\nChannel 0: Wi\n\nChannel 1: on\n\nChannel 0: Fi.\n\nChannel 1: it's just not coming\n\nChannel 0: Mhmm.\n\nChannel 1: up on the TV, the the connection. It's not coming up on TV. I probably didn't wait long enough.\n\nChannel 0: Okay. But how about on the other devices?\n\nChannel 1: I can have a look. But it should work on the TV because the TV has been working with another\n\nChannel 0: Mhmm.\n\nChannel 1: Internet connection, like a mobile one.\n\nChannel 0: Mhmm. May I know the color of the indicator light at the router? Is it color green,\n\nChannel 1: Yeah. The\n\nChannel 0: orange,\n\nChannel 1: there's\n\nChannel 0: green?\n\nChannel 1: on the router, there's no lights at all for some reason. But on the the one on the wall, the little black box, the lights are coming on.\n\nChannel 0: There's no lights to the router?\n\nChannel 1: No. I can't see any any light on it. There is\n\nChannel 0: Yeah.\n\nChannel 1: a little, like like, it doesn't look like it's on, but here on, when I plugged the router straight into the wall, not the little black box, I\n\nChannel 0: Mhmm.\n\nChannel 1: plugged it straight into the wall earlier, and then it came up on TV. But when I put the password in, nothing. It said no connection. But this is the first time I've plugged it into that little black box, so let's see if it comes up or not. So the\n\nChannel 0: Okay.\n\nChannel 1: router should work because it came up before when I plugged it straight into the wall. But now it's not even coming\n\nChannel 0: Mhmm.\n\nChannel 1: up\n\nChannel 0: Yeah.\n\nChannel 1: the door. It's not coming up? Let me look. Wanna try it on your phone maybe? Try the connection on your phone?\n\nI would nice one.\n\nChannel 0: But is the Wi Fi name visible at the Wi Fi setting at your device?\n\nChannel 1: Or, believe me, like, on when I open the phone.\n\nChannel 0: Yeah.\n\nChannel 1: Let me\n\nChannel 0: Mhmm.\n\nChannel 1: try let me try mine. Let me check why.\n\nChannel 0: Is\n\nChannel 1: Right.\n\nChannel 0: the network name Visible?\n\nChannel 1: One second.\n\nChannel 0: The Wi Fi name might be might have an air tone.\n\nChannel 1: And then And then for it, nothing's coming. Before, though, on the TV, a little bit earlier Yeah. When I plugged it looking after. This is now. Yeah.\n\nThere's no intel coming up, unfortunately.\n\nChannel 0: Is the router turn on?\n\nChannel 1: Yeah. The router's on because I there's no, like, on or off switch. I just plugged it into the oil and put the power on. Yeah. Give One second.\n\nYeah. The router itself doesn't have an on and off switch. So all\n\nChannel 0: Yep.\n\nChannel 1: I've done is that\n\nChannel 0: But\n\nChannel 1: plug it\n\nChannel 0: is\n\nChannel 1: it\n\nChannel 0: it plugged in with to the power source?\n\nChannel 1: yes. Plugged straight into the power,\n\nChannel 0: Mhmm.\n\nChannel 1: and the power is on. So but earlier earlier, it came up, so I don't know why it's not coming up now. It came up on the TV earlier when I plugged it straight into the wall, but now for some reason, it's not coming up.\n\nChannel 0: Okay. Is it okay if you send me a picture of the setup there? I'll I'll email you shortly.\n\nChannel 1: Sure.\n\nChannel 0: Yeah. Let me just confirm the email. It's p\n\nChannel 1: Yep.\n\nChannel 0: a m e s\n\nChannel 1: What\n\nChannel 0: b\n\nChannel 1: is it?\n\nChannel 0: u\n\nChannel 1: Sorry.\n\nChannel 0: r y.\n\nChannel 1: B u r y. What's the first\n\nChannel 0: Mhmm.\n\nChannel 1: three letters?\n\nChannel 0: It's p for Peter\n\nChannel 1: P\n\nChannel 0: Yeah. A for apple, m for Mary,\n\nChannel 1: yep. Yep.\n\nChannel 0: e for eggplant.\n\nChannel 1: E for yep.\n\nChannel 0: Eggplant. Yeah.\n\nChannel 1: P a n e. Sorry. What was the what was the full word again? P A M E, you said? Hello?\n\nChannel 0: Yeah. Hello. Can you hear me?\n\nChannel 1: Yeah. What was the what was\n\nChannel 0: Yeah.\n\nChannel 1: the address again?\n\nChannel 0: It's P A M E S,\n\nChannel 1: Yeah. S\n\nChannel 0: yeah, B U R Y.\n\nChannel 1: so p a m e s b u r y. Yeah.\n\nChannel 0: Mhmm. 59@gmail.com.\n\nChannel 1: Online@gmail.com. Yep. And they\n\nChannel 0: Yeah.\n\nChannel 1: send you a picture\n\nChannel 0: Actually\n\nChannel 1: of the\n\nChannel 0: yeah. Sir, actually, this is the email that is registered under the account's information.\n\nChannel 1: You\n\nChannel 0: So\n\nChannel 1: wanna\n\nChannel 0: I'm\n\nChannel 1: send\n\nChannel 0: the one, yeah, I'm the one who's going to email this\n\nChannel 1: okay.\n\nChannel 0: email address, then just\n\nChannel 1: Yep.\n\nChannel 0: reply\n\nChannel 1: Yep.\n\nChannel 0: to this email to\n\nChannel 1: Sure.\n\nChannel 0: the email with the picture\n\nChannel 1: Alright then.\n\nChannel 0: for us to further investigate the issue and check if the cables\n\nChannel 1: So so you just\n\nChannel 0: are properly\n\nChannel 1: want a picture\n\nChannel 0: put.\n\nChannel 1: of you just want a picture of the router. That's it?\n\nChannel 0: Yeah. And the NTD box and\n\nChannel 1: On\n\nChannel 0: the\n\nChannel 1: the\n\nChannel 0: cables,\n\nChannel 1: back.\n\nChannel 0: and now it's disconnected. Yeah.\n\nChannel 1: Alright then. Okay. Thank you.\n\nChannel 0: Press investigate. Okay. Thank you. Bye for now.\n\nChannel 1: Alright. Bye.\n\nChannel 0: Mhmm.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.18636515736579895},{"text":"Good morning.","start":1.4399999,"end":2.1599998,"sentiment":"positive","sentiment_score":0.43491506576538086},{"text":"This is Marlene from Ardo Tax Support.","start":2.1599998,"end":4.58,"sentiment":"positive","sentiment_score":0.43211022870881216},{"text":"How can I assist you today?","start":4.88,"end":6.3399997,"sentiment":"positive","sentiment_score":0.4103501886129379}],"sentiment":"positive","sentiment_score":0.4089417513459921,"channel":0,"num_words":16,"start":0.96,"end":6.3399997},{"sentences":[{"text":"Good morning.","start":7.52,"end":8.16,"sentiment":"neutral","sentiment_score":0.1684962511062622},{"text":"I'm just 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please?","start":13.04,"end":14.415,"sentiment":"neutral","sentiment_score":-0.04006197899580002}],"sentiment":"neutral","sentiment_score":-0.12146807199015337,"channel":1,"num_words":17,"start":9.28,"end":14.415},{"sentences":[{"text":"Yeah.","start":15.075,"end":15.395,"sentiment":"neutral","sentiment_score":-0.017881736159324646},{"text":"Sure.","start":15.395,"end":15.895,"sentiment":"neutral","sentiment_score":0.020451674237847328},{"text":"May I know your full name, please, for me to check the account?","start":16.195,"end":19.335,"sentiment":"neutral","sentiment_score":0.034099869716625944}],"sentiment":"neutral","sentiment_score":0.029724549626310666,"channel":0,"num_words":15,"start":15.075,"end":19.335},{"sentences":[{"text":"Paulette Ansari.","start":19.455,"end":20.515,"sentiment":"neutral","sentiment_score":0.005471022101119161}],"sentiment":"neutral","sentiment_score":0.005471022101119161,"channel":1,"num_words":2,"start":19.455,"end":20.515},{"sentences":[{"text":"Okay.","start":23.635,"end":24.135,"sentiment":"neutral","sentiment_score":0.014158494770526886},{"text":"Is it okay if I put you on hold?","start":24.355,"end":25.875,"sentiment":"neutral","sentiment_score":-0.014608852565288544},{"text":"Let me just check your account.","start":25.875,"end":27.255001,"sentiment":"neutral","sentiment_score":-0.007919623826940855},{"text":"Hello, Paulette?","start":145.91,"end":146.81,"sentiment":"neutral","sentiment_score":0.053019048646092415}],"sentiment":"neutral","sentiment_score":-0.003266712443696128,"channel":0,"num_words":18,"start":23.635,"end":146.81},{"sentences":[{"text":"Yes.","start":147.47,"end":147.97,"sentiment":"neutral","sentiment_score":0.09129472076892851}],"sentiment":"neutral","sentiment_score":0.09129472076892851,"channel":1,"num_words":1,"start":147.47,"end":147.97},{"sentences":[{"text":"Yes.","start":148.31,"end":148.81,"sentiment":"neutral","sentiment_score":0.14954502880573273},{"text":"Thank you for waiting.","start":148.87,"end":150.01,"sentiment":"positive","sentiment_score":0.3620019555091858},{"text":"Could you please plug the router into the NTT box?","start":150.72499,"end":154.34499,"sentiment":"neutral","sentiment_score":0.07874536216259002}],"sentiment":"neutral","sentiment_score":0.15900043149789175,"channel":0,"num_words":15,"start":148.31,"end":154.34499},{"sentences":[{"text":"Hold 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now.","start":644.85297,"end":645.83295,"sentiment":"positive","sentiment_score":0.35316842794418335}],"sentiment":"neutral","sentiment_score":0.3165884567424655,"channel":0,"num_words":8,"start":642.9329,"end":645.83295},{"sentences":[{"text":"Alright.","start":645.64496,"end":646.045,"sentiment":"neutral","sentiment_score":0.17291370034217834},{"text":"Bye.","start":646.045,"end":646.545,"sentiment":"neutral","sentiment_score":0.1374536156654358}],"sentiment":"neutral","sentiment_score":0.15518365800380707,"channel":1,"num_words":2,"start":645.64496,"end":646.545},{"sentences":[{"text":"Mhmm.","start":646.85297,"end":647.35297,"sentiment":"neutral","sentiment_score":-0.09923484176397324}],"sentiment":"neutral","sentiment_score":-0.09923484176397324,"channel":0,"num_words":1,"start":646.85297,"end":647.35297}]},"summary":{"result":"success","short":"A customer named equivalent called Ardo Tax Support because their router is not working properly. The representative asks for the customer's name and guides them through connecting the router to the router and the router to the wall. The representative also asks for a picture of the setup and confirms the email address for further investigation."},"intents":{"segments":[{"text":"Could you please plug the router into the NTT box? Hold on.","start_word":80,"end_word":91,"intents":[{"intent":"Connect router to ntd box","confidence_score":0.06644257}]},{"text":"I've I've I've plugged the everything's on, Mhmm. and the the cable is plugged into the WAN port. Okay. So let's just wait a few minutes for the connection to establish. Sure. Mhmm. Then once there's a connection or the router is turned on, look underneath the router. You'll find the sticker with your Wi Fi network name and password. Yeah.","start_word":266,"end_word":326,"intents":[{"intent":"Fix router connection","confidence_score":0.49773824}]},{"text":"router should work because it came up before when I plugged it straight into the wall. But now it's not even coming Mhmm. up Yeah.","start_word":571,"end_word":595,"intents":[{"intent":"Troubleshoot router malfunction","confidence_score":0.0011471565}]},{"text":"Is it okay if you send me a picture of the setup there?","start_word":833,"end_word":845,"intents":[{"intent":"Send picture","confidence_score":0.73609066}]},{"text":"I'll I'll email you shortly. Sure. Yeah.","start_word":845,"end_word":851,"intents":[{"intent":"Receive email","confidence_score":0.018044623}]},{"text":"Let me just confirm the email. It's p Yep.","start_word":852,"end_word":860,"intents":[{"intent":"Confirm email","confidence_score":0.9462797}]},{"text":"It's P A M E S, Yeah. S yeah, B U R Y. so p a m e s b u r y. Yeah. Mhmm. 59@gmail.com. Online@gmail.com. Yep.","start_word":942,"end_word":969,"intents":[{"intent":"Provide email address","confidence_score":0.09103224}]},{"text":"for us to further investigate the issue and check if the cables So so you just are properly want a picture put. of you just want a picture of the router. That's it? Yeah.","start_word":1030,"end_word":1063,"intents":[{"intent":"Investigate cable issue","confidence_score":0.0054946737}]},{"text":"And the NTD box and On the the cables, back. and now it's disconnected. Yeah.","start_word":1064,"end_word":1078,"intents":[{"intent":"Disconnect ntd box","confidence_score":0.3426472}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.18636515736579895},{"text":"Good morning. This is Marlene from Ardo Tax Support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4173829257488251},{"text":"Good morning. I'm just trying Mhmm. to connect my Internet, and I'm getting a little bit of difficulty. Can you help us, please? Yeah. Sure. May I know your full name, please, for me to check the account? Paulette Ansari. Okay. Is it okay if I put you on hold? Let me just check your account. Hello, Paulette? Yes. Yes.","start_word":16,"end_word":75,"sentiment":"neutral","sentiment_score":-0.0187546256929636},{"text":"Thank you for waiting.","start_word":76,"end_word":79,"sentiment":"positive","sentiment_score":0.3612873554229736},{"text":"Could you please plug the router into the NTT box? Hold on. I will pass you with my friend that's helping me, please. Okay. Sure. Hello? Yes. Hello? Yeah. We're trying to Yeah. use a connect the router to Mhmm. the Internet. Yeah. So could you please connect the router to the NTD box, The black box mounted at your wall at the wall. The little net what's it called? Add train box. Is that what it's called? Yeah. It's a small black box. Yep. So just plug Yeah. the plug the the cable into the the box. Yeah. So connect the the NTD box to the one port on your router, w a n port. The WAN port. Yep. I got that Yeah. one. Mhmm. At the back of your router. Then I've plugged it into the little mhmm. box, and I've plugged into the router, and I've plugged the router into the wall. So it should have power. Mhmm. Yeah. It's flashing. The Is power's it flashing now. mhmm. Is it plugged in at the one Yeah. port, w e n port? Yeah. I've I've I've plugged the everything's on, Mhmm. and the the cable is plugged into the WAN port. Okay. So let's just wait a few minutes for the connection to establish. Sure. Mhmm. Then once there's a connection or the router is turned on, look underneath the router. You'll find the sticker with your Wi Fi network name and password. Yeah. I've I've written both the password and the username down. Mhmm. And I've put the and I've written down the the Wi Fi password for it. Yeah.","start_word":80,"end_word":352,"sentiment":"neutral","sentiment_score":0.032959709366981366},{"text":"It's So just not the coming up Wi on Fi. it's just not coming Mhmm. up on the TV, the the connection. It's not coming up on TV. I probably didn't wait long enough.","start_word":353,"end_word":386,"sentiment":"negative","sentiment_score":-0.4572160243988037},{"text":"Okay. But how about on the other devices? I can have a look. But it should work on the TV because the TV has been working with another Mhmm. Internet connection, like a mobile one. Mhmm. May I know the color of the indicator light at the router? Is it color green, Yeah. The orange, there's green? on the router, there's no lights at all for some reason. But on the the one on the wall, the little black box, the lights are coming on. There's no lights to the router?","start_word":387,"end_word":477,"sentiment":"neutral","sentiment_score":-0.06211886927485466},{"text":"No.","start_word":478,"end_word":478,"sentiment":"negative","sentiment_score":-0.3436901569366455},{"text":"I can't see any any light on it. There is Yeah. a little, like like, it doesn't look like it's on, but here on, when I plugged the router straight into the wall, not the little black box, I Mhmm. plugged it straight into the wall earlier, and then it came up on TV.","start_word":479,"end_word":532,"sentiment":"neutral","sentiment_score":-0.16382746398448944},{"text":"But when I put the password in, nothing. It said no connection.","start_word":533,"end_word":544,"sentiment":"negative","sentiment_score":-0.4143396615982056},{"text":"But this is the first time I've plugged it into that little black box, so let's see if it comes up or not. So the Okay. router should work because it came up before when I plugged it straight into the wall.","start_word":545,"end_word":586,"sentiment":"neutral","sentiment_score":0.034306105226278305},{"text":"But now it's not even coming Mhmm.","start_word":587,"end_word":593,"sentiment":"negative","sentiment_score":-0.3391025960445404},{"text":"up Yeah. the door. It's not coming up? Let me look. Wanna try it on your phone maybe? Try the connection on your phone? I would nice one. But is the Wi Fi name visible at the Wi Fi setting at your device? Or, believe me, like, on when I open the phone. Yeah. Let me Mhmm. try let me try mine. Let me check why. Is Right. the network name Visible? One second. The Wi Fi name might be might have an air tone. And then And then for it, nothing's coming. Before, though, on the TV, a little bit earlier Yeah. When I plugged it looking after. This is now. Yeah. There's no intel coming up, unfortunately. Is the router turn on? Yeah. The router's on because I there's no, like, on or off switch. I just plugged it into the oil and put the power on. Yeah. Give One second. Yeah. The router itself doesn't have an on and off switch. So all Yep. I've done is that But plug it is it it plugged in with to the power source? yes. Plugged straight into the power, Mhmm. and the power is on. So but earlier earlier, it came up, so I don't know why it's not coming up now. It came up on the TV earlier when I plugged it straight into the wall, but now for some reason, it's not coming up. Okay. Is it okay if you send me a picture of the setup there? I'll I'll email you shortly. Sure. Yeah. Let me just confirm the email. It's p Yep. a m e s What b is it? u Sorry. r y. B u r y. What's the first Mhmm. three letters? It's p for Peter P Yeah. A for apple, m for Mary, yep. Yep. e for eggplant. E for yep. Eggplant. Yeah. P a n e. Sorry. What was the what was the full word again? P A M E, you said? Hello? Yeah. Hello. Can you hear me? Yeah. What was the what was Yeah. the address again? It's P A M E S, Yeah. S yeah, B U R Y. so p a m e s b u r y. Yeah. Mhmm. 59@gmail.com. Online@gmail.com. Yep. And they Yeah. send you a picture Actually of the yeah. Sir, actually, this is the email that is registered under the account's information. You So wanna I'm send the one, yeah, I'm the one who's going to email this okay. email address, then just Yep. reply Yep. to this email to Sure. the email with the picture Alright then. for us to further investigate the issue and check if the cables So so you just are properly want a picture put. of you just want a picture of the router. That's it? Yeah. And the NTD box and On the the cables, back. and now it's disconnected. Yeah. Alright then. Okay.","start_word":594,"end_word":1081,"sentiment":"neutral","sentiment_score":-0.03548723607339331},{"text":"Thank you.","start_word":1082,"end_word":1083,"sentiment":"positive","sentiment_score":0.5187972784042358},{"text":"Press investigate. Okay.","start_word":1084,"end_word":1086,"sentiment":"neutral","sentiment_score":0.08440202474594116},{"text":"Thank you. Bye for now.","start_word":1087,"end_word":1091,"sentiment":"positive","sentiment_score":0.46325021982192993},{"text":"Alright. Bye. Mhmm.","start_word":1092,"end_word":1094,"sentiment":"neutral","sentiment_score":0.09893292188644408}],"average":{"sentiment":"neutral","sentiment_score":-0.02770821214596625}}}}