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Yes. It's Andrew from the Dylan's ALA. Have I caught you in a bad time, Manuel? Oh, yeah.\n\nActually, mate, I was just calling back because we have spoken a few months ago. At the time, you were busy, so I sent you an email with some information about our compliance ready AI MDR platform. And I just wanted to follow-up, nice, to see if now might be a better time to schedule a quick demo. Totally understand, mate. You know, like the last time, we just wanted to see our we just wanted to show you how we compare in your current security even though if you'll stay with them, mate.\n\nI mean, this will help you negotiate better at renewal. Alright. I totally understand, Manuel. I mean, I I just wanted to check it out on Humay. But do you have any time frame of maybe when you guys will be open to having a conversation?\n\nAlright. Totally understand. Well, again, I just wanted to check on your manual, but thanks for the details, mate. You have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Oh, hi, Manuel?","start":3.1999998,"end":4.5,"sentiment":"neutral","sentiment_score":0.032904221986730896},{"text":"Yes.","start":6.72,"end":7.2,"sentiment":"neutral","sentiment_score":0.06728919595479965},{"text":"It's Andrew from the Dylan's ALA.","start":7.2,"end":9.139999,"sentiment":"neutral","sentiment_score":0.06308254785835743},{"text":"Have I caught you in a bad time, Manuel?","start":9.679999,"end":11.62,"sentiment":"neutral","sentiment_score":-0.2930903169843886},{"text":"Oh, yeah.","start":16.135,"end":16.875,"sentiment":"neutral","sentiment_score":-0.032185046933591366}],"sentiment":"neutral","sentiment_score":-0.10274694274578776,"num_words":21,"start":3.1999998,"end":16.875},{"sentences":[{"text":"Actually, mate, I was just calling back because we have spoken a few months ago.","start":17.095001,"end":21.195,"sentiment":"neutral","sentiment_score":-0.011010617017745972},{"text":"At the time, you were busy, so I sent you an email with some information about our compliance ready AI MDR platform.","start":21.575,"end":28.230001,"sentiment":"neutral","sentiment_score":0.05771103907715191},{"text":"And I just wanted to follow-up, nice, to see if now might be a better time to schedule a quick demo.","start":29.09,"end":33.99,"sentiment":"neutral","sentiment_score":0.1781587806485948},{"text":"Totally understand, mate.","start":62.329998,"end":63.449997,"sentiment":"neutral","sentiment_score":0.13896831373373666},{"text":"You know, like the last time, we just wanted to see our we just wanted to show you how we compare in your current security even though if you'll stay with them, mate.","start":63.449997,"end":74.565,"sentiment":"neutral","sentiment_score":0.04201354244441697}],"sentiment":"neutral","sentiment_score":0.07073584936083631,"num_words":94,"start":17.095001,"end":74.565},{"sentences":[{"text":"I mean, this will help you negotiate better at renewal.","start":74.705,"end":77.765,"sentiment":"neutral","sentiment_score":-0.039475671201944354},{"text":"Alright.","start":104.89001,"end":105.29,"sentiment":"neutral","sentiment_score":0.041749365627765656},{"text":"I totally understand, Manuel.","start":105.29,"end":106.990005,"sentiment":"neutral","sentiment_score":0.11008753813803196},{"text":"I mean, I I just wanted to check it out on Humay.","start":107.05,"end":110.270004,"sentiment":"neutral","sentiment_score":0.08008729480206966},{"text":"But do you have any time frame of maybe when you guys will be open to having a conversation?","start":110.65,"end":115.87,"sentiment":"neutral","sentiment_score":0.04573006633865206}],"sentiment":"neutral","sentiment_score":0.041679600091732064,"num_words":46,"start":74.705,"end":115.87},{"sentences":[{"text":"Alright.","start":145.715,"end":146.215,"sentiment":"neutral","sentiment_score":0.04470293968915939},{"text":"Totally understand.","start":146.915,"end":147.89499,"sentiment":"neutral","sentiment_score":0.10564912483096123},{"text":"Well, again, I just wanted to check on your manual, but thanks for the details, mate.","start":148.355,"end":152.355,"sentiment":"neutral","sentiment_score":0.2672632825560868},{"text":"You have a great day.","start":152.355,"end":153.495,"sentiment":"positive","sentiment_score":0.6050269484519959},{"text":"Bye bye.","start":155.95499,"end":156.61499,"sentiment":"neutral","sentiment_score":0.03471839427947998}],"sentiment":"neutral","sentiment_score":0.29333789388720805,"num_words":26,"start":145.715,"end":156.61499}]}}]},{"alternatives":[{"transcript":"Danielle speaking. Hello? Yep. Possibly. Depending what it's about. Yeah. Yes. Yeah. Yeah. No. It's just not something our business can use or is is is at a stage or interested in using at the moment. I mean, to be honest, it's just smaller scale, materials technology, engineering. So, yes, no real fit. I mean, we probably need to grow a bit more for that to happen. I'm not sure when that would happen. So yeah. Yeah. I don't but but but all our IT is outsourced, and I mean, we we're not going to change that and it's their responsibility to leave us cybersecurity and IT based security to us. And at the moment, we don't have any plans in changing IT service providers either. Just just not a not a focus for us right now. Okay. Yeah. No idea at the moment. We're just really busy in trying to launch a few products, and I'm just if you wanna I just don't know don't know don't know when this is gonna become relevant again. I think I think it's said we we probably need to grow a fair bit for us to really reconsider just more like the standard business processes such as IT or cybersecurity, But this could be a year. This could be three years. I'm not sure. Thank you. You too. 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Hello? Yep. Possibly. Depending what it's about.\n\nYeah. Yes. Yeah. Yeah. No.\n\nIt's just not something our business can use or is is is at a stage or interested in using at the moment. I mean, to be honest, it's just smaller scale, materials technology, engineering. So, yes, no real fit. I mean, we probably need to grow a bit more for that to happen. I'm not sure when that would happen.\n\nSo yeah. Yeah. I don't but but but all our IT is outsourced, and I mean, we we're not going to change that and it's their responsibility to leave us cybersecurity and IT based security to us. And at the moment, we don't have any plans in changing IT service providers either. Just just not a not a focus for us right now.\n\nOkay. Yeah. No idea at the moment. We're just really busy in trying to launch a few products, and I'm just if you wanna I just don't know don't know don't know when this is gonna become relevant again. 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Danielle speaking.\n\nChannel 0: Oh, hi,\n\nChannel 1: Hello?\n\nChannel 0: Manuel?\n\nChannel 1: Yep.\n\nChannel 0: Yes. It's Andrew from the Dylan's ALA. Have I caught you in a bad time, Manuel?\n\nChannel 1: Possibly. Depending what it's about.\n\nChannel 0: Oh, yeah. Actually, mate, I was just calling back because we have spoken a few months ago. At the time,\n\nChannel 1: Yeah.\n\nChannel 0: you were busy, so I sent you an email with some information about our compliance ready AI MDR platform. And I just wanted\n\nChannel 1: Yes.\n\nChannel 0: to follow-up, nice, to see if now might be a\n\nChannel 1: Yeah.\n\nChannel 0: better time to schedule a quick demo.\n\nChannel 1: Yeah. No. It's just not something our business can use or is is is at a stage or interested in using at the moment. I mean, to be honest, it's just smaller scale, materials technology, engineering. So, yes, no real fit.\n\nI mean, we probably need to grow a bit more for that to happen. I'm not sure when that would happen. So\n\nChannel 0: Totally understand, mate. You know, like the last time, we just wanted to see our we just wanted to show you how we compare in your\n\nChannel 1: yeah.\n\nChannel 0: current security even though if you'll stay with them, mate. I mean,\n\nChannel 1: Yeah.\n\nChannel 0: this will\n\nChannel 1: I\n\nChannel 0: help\n\nChannel 1: don't\n\nChannel 0: you negotiate\n\nChannel 1: but but\n\nChannel 0: better at renewal.\n\nChannel 1: but all our IT is outsourced, and I mean, we we're not going to change that and it's their responsibility to leave us cybersecurity and IT based security to us. And at the moment, we don't have any plans in changing IT service providers either. Just just not a not a focus for us right now.\n\nChannel 0: Alright. I totally understand, Manuel. I mean, I\n\nChannel 1: Okay.\n\nChannel 0: I just wanted to check it out on Humay. But do you\n\nChannel 1: Yeah.\n\nChannel 0: have any time frame of maybe when you guys will be open to having a conversation?\n\nChannel 1: No idea at the moment. We're just really busy in trying to launch a few products, and I'm just if you wanna I just don't know don't know don't know when this is gonna become relevant again. I think I think it's said we we probably need to grow a fair bit for us to really reconsider just more like the standard business processes such as IT or cybersecurity, But this could be a year. This could be three years. I'm not sure.\n\nChannel 0: Alright. Totally understand. Well, again, I just wanted to check on your manual, but thanks for the details, mate. You have a great day.\n\nChannel 1: Thank you. You too. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Danielle speaking.","start":0.39999998,"end":1.22,"sentiment":"neutral","sentiment_score":0.007668060250580311}],"sentiment":"neutral","sentiment_score":0.007668060250580311,"channel":1,"num_words":2,"start":0.39999998,"end":1.22},{"sentences":[{"text":"Oh, 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negotiate","start":76.145,"end":76.785,"sentiment":"neutral","sentiment_score":-0.027225088328123093}],"sentiment":"neutral","sentiment_score":-0.027225088328123093,"channel":0,"num_words":2,"start":76.145,"end":76.785},{"sentences":[{"text":"but but","start":76.395,"end":77.215,"sentiment":"neutral","sentiment_score":-0.04880072921514511}],"sentiment":"neutral","sentiment_score":-0.04880072921514511,"channel":1,"num_words":2,"start":76.395,"end":77.215},{"sentences":[{"text":"better at renewal.","start":76.785,"end":77.765,"sentiment":"neutral","sentiment_score":-0.05658504615227381}],"sentiment":"neutral","sentiment_score":-0.05658504615227381,"channel":0,"num_words":3,"start":76.785,"end":77.765},{"sentences":[{"text":"but all our IT is outsourced, and I mean, we we're not going to change that and it's their responsibility to leave us cybersecurity and IT based security to us.","start":79.835,"end":92.99,"sentiment":"neutral","sentiment_score":-0.20653869931896526},{"text":"And at the moment, we don't have any plans in changing IT service providers either.","start":95.049995,"end":100.785,"sentiment":"neutral","sentiment_score":-0.2900446832180023},{"text":"Just just not a not a focus for us right now.","start":101.565,"end":104.145004,"sentiment":"negative","sentiment_score":-0.34282898090102454}],"sentiment":"neutral","sentiment_score":-0.25567767888839754,"channel":1,"num_words":56,"start":79.835,"end":104.145004},{"sentences":[{"text":"Alright.","start":104.89001,"end":105.29,"sentiment":"neutral","sentiment_score":0.041749365627765656},{"text":"I totally understand, Manuel.","start":105.29,"end":106.990005,"sentiment":"neutral","sentiment_score":0.11008753813803196},{"text":"I mean, I","start":107.05,"end":107.61,"sentiment":"neutral","sentiment_score":0.0752837061882019}],"sentiment":"neutral","sentiment_score":0.0884938295930624,"channel":0,"num_words":8,"start":104.89001,"end":107.61},{"sentences":[{"text":"Okay.","start":107.485,"end":107.985,"sentiment":"neutral","sentiment_score":0.0753098800778389}],"sentiment":"neutral","sentiment_score":0.0753098800778389,"channel":1,"num_words":1,"start":107.485,"end":107.985},{"sentences":[{"text":"I just wanted to check it out on Humay.","start":107.61,"end":110.270004,"sentiment":"neutral","sentiment_score":0.08168849100669225},{"text":"But do you","start":110.65,"end":111.130005,"sentiment":"neutral","sentiment_score":0.02152564562857151}],"sentiment":"neutral","sentiment_score":0.06664777966216207,"channel":0,"num_words":12,"start":107.61,"end":111.130005},{"sentences":[{"text":"Yeah.","start":111.08501,"end":111.58501,"sentiment":"neutral","sentiment_score":0.03595324605703354}],"sentiment":"neutral","sentiment_score":0.03595324605703354,"channel":1,"num_words":1,"start":111.08501,"end":111.58501},{"sentences":[{"text":"have any time frame of maybe when you guys will be open to having a conversation?","start":111.130005,"end":115.87,"sentiment":"neutral","sentiment_score":0.05026839522179216}],"sentiment":"neutral","sentiment_score":0.05026839522179216,"channel":0,"num_words":16,"start":111.130005,"end":115.87},{"sentences":[{"text":"No idea at the moment.","start":118.76,"end":119.880005,"sentiment":"neutral","sentiment_score":-0.2873653471469879},{"text":"We're just really busy in trying to launch a few products, and I'm just if you wanna I just don't know don't know don't know when this is gonna become relevant again.","start":119.880005,"end":128.685,"sentiment":"neutral","sentiment_score":-0.2641481924802065},{"text":"I think I think it's said we we probably need to grow a fair bit for us to really reconsider just more like the standard business processes such as IT or cybersecurity, But this could be a year.","start":128.685,"end":141.91,"sentiment":"neutral","sentiment_score":-0.23383200678386187},{"text":"This could be three years.","start":141.91,"end":143.03,"sentiment":"neutral","sentiment_score":-0.2781121343374252},{"text":"I'm not sure.","start":143.03,"end":143.84999,"sentiment":"neutral","sentiment_score":-0.21354252099990845}],"sentiment":"neutral","sentiment_score":-0.25067919744066447,"channel":1,"num_words":83,"start":118.76,"end":143.84999},{"sentences":[{"text":"Alright.","start":145.715,"end":146.215,"sentiment":"neutral","sentiment_score":0.04470293968915939},{"text":"Totally 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too.","start":154.36493,"end":154.68494,"sentiment":"neutral","sentiment_score":0.296283558011055},{"text":"Bye.","start":154.68494,"end":155.18494,"sentiment":"neutral","sentiment_score":0.2177656888961792}],"sentiment":"neutral","sentiment_score":0.3220436632633209,"channel":1,"num_words":5,"start":154.04494,"end":155.18494},{"sentences":[{"text":"Bye bye.","start":155.95499,"end":156.61499,"sentiment":"neutral","sentiment_score":0.03471839427947998}],"sentiment":"neutral","sentiment_score":0.03471839427947998,"channel":0,"num_words":2,"start":155.95499,"end":156.61499}]},"summary":{"result":"success","short":"An agent from Dylan's ALA calls a customer named Manuel to follow up on their previous conversation about their compliance ready AI MDR platform. The agent explains that their business is smaller and currently outsourced, so they are not interested in changing IT service providers. The agent also mentions that they need to grow and reconsider their standard business processes for cybersecurity and IT."},"intents":{"segments":[{"text":"time to schedule a quick demo. Yeah.","start_word":85,"end_word":91,"intents":[{"intent":"Schedule demo","confidence_score":0.2659045}]},{"text":"You know, like the last time, we just wanted to see our we just wanted to show you how we compare in your yeah. current security even though if you'll stay with them, mate. I mean, Yeah.","start_word":157,"end_word":193,"intents":[{"intent":"Compare security","confidence_score":0.5371893}]},{"text":"this will I help don't you negotiate but but better at renewal. but all our IT is outsourced, and I mean, we we're not going to change that and it's their responsibility to leave us cybersecurity and IT based security to us.","start_word":195,"end_word":236,"intents":[{"intent":"Discuss it outsourcing","confidence_score":0.21215838}]},{"text":"have any time frame of maybe when you guys will be open to having a conversation? No idea at the moment.","start_word":284,"end_word":304,"intents":[{"intent":"Update schedule","confidence_score":0.000011832652}]}]},"sentiments":{"segments":[{"text":"Danielle speaking. Oh, hi, Hello? Manuel? Yep. Yes. It's Andrew from the Dylan's ALA. Have I caught you in a bad time, Manuel?","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":-0.05883878469467163},{"text":"Possibly.","start_word":23,"end_word":23,"sentiment":"negative","sentiment_score":-0.36904844641685486},{"text":"Depending what it's about. Oh, yeah. Actually, mate, I was just calling back because we have spoken a few months ago. At the time, Yeah. you were busy, so I sent you an email with some information about our compliance ready AI MDR platform. And I just wanted Yes. to follow-up, nice, to see if now might be a better Yeah. time to schedule a quick demo. Yeah.","start_word":24,"end_word":91,"sentiment":"neutral","sentiment_score":0.05108140781521797},{"text":"No. It's just not something our business can use or is is is at a stage or interested in using at the moment. I mean, to be honest, it's just smaller scale, materials technology, engineering. So, yes, no real fit. I mean, we probably need to grow a bit more for that to happen. I'm not sure when that would happen.","start_word":92,"end_word":152,"sentiment":"negative","sentiment_score":-0.4792173206806183},{"text":"So Totally understand, mate. You know, like the last time, we just wanted to see our we just wanted to show you how we compare in your yeah. current security even though if you'll stay with them, mate. I mean, Yeah. this will I help don't you negotiate but but better at renewal. but all our IT is outsourced, and I mean, we we're not going to change that and it's their responsibility to leave us cybersecurity and IT based security to us. And at the moment, we don't have any plans in changing IT service providers either.","start_word":153,"end_word":250,"sentiment":"neutral","sentiment_score":-0.09544002587849996},{"text":"Just just not a not a focus for us right now.","start_word":251,"end_word":261,"sentiment":"negative","sentiment_score":-0.34675976634025574},{"text":"Alright. I totally understand, Manuel. I mean, I Okay. I just wanted to check it out on Humay. But do you Yeah. have any time frame of maybe when you guys will be open to having a conversation? No idea at the moment. We're just really busy in trying to launch a few products, and I'm just if you wanna I just don't know don't know don't know when this is gonna become relevant again. I think I think it's said we we probably need to grow a fair bit for us to really reconsider just more like the standard business processes such as IT or cybersecurity, But this could be a year. This could be three years. I'm not sure. Alright. Totally understand. Well, again, I just wanted to check on your manual, but thanks for the details, mate.","start_word":262,"end_word":401,"sentiment":"neutral","sentiment_score":-0.09235479682683943},{"text":"You have a great day. Thank you.","start_word":402,"end_word":408,"sentiment":"positive","sentiment_score":0.5646247267723083},{"text":"You too. Bye. Bye bye.","start_word":409,"end_word":413,"sentiment":"neutral","sentiment_score":0.19881047308444977}],"average":{"sentiment":"neutral","sentiment_score":-0.11157675584157307}}}}