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You can. No. No. Okay. What are you doing? I don't know. Talk to dad and decide. Go to math. I decided. Okay. How are you getting there? What are you saying? What are you doing? You too. My name is Larissa from Arc Financial. How are you going? Okay. Hi. Are you Got you. How are you going? Yeah. My name is Larissa from OB Financial. I was just calling up in regards to a claim. I just wanted to ask a really quick administrative question. I don't need to go to the claim manager. It's the number 25 3 one 9 is yep. So 319182. Yep. It's Janine Rockliff. And date of birth It is in March seven seven. I just wanna confirm the ongoing form requirement for the ongoing claim requirement that was sent today for the client, how often is that required to be completed? Is that, like, a month? Is there is there like a like a general or Can you have us have a look if she's available? It's like this is the only question I need to ask. Just I'm about to call the client just to obviously follow-up on the email with hey. Money's coming through. We need this requirement by the July 31. Now the claim's basically going it's now ongoing because we've got confirmation today that claim has been approved from an ongoing point of view, I wanted to make sure that I was setting her the client up with the expectation as to how often this form is going to be required. No. It just says that the form needs to be completed before the thirty first of the seventh. Nothing about getting on goal from that. Okay. No. It it it cool. Because I the last one was sent through in April. Yeah. That'd be great. No. Thank you. Larissa, l a r I s s a. 1301 616-0796. Cool. Thank you so much. I appreciate it. 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going?","start":168.29,"end":169.18999,"sentiment":"neutral","sentiment_score":0.2670002654194832}],"sentiment":"neutral","sentiment_score":0.1914599026952471,"num_words":14,"start":159.315,"end":169.18999},{"sentences":[{"text":"Yeah.","start":173.50499,"end":174.00499,"sentiment":"neutral","sentiment_score":0.06870267540216446},{"text":"My name is Larissa from OB Financial.","start":174.22499,"end":176.08499,"sentiment":"neutral","sentiment_score":0.08073798034872327},{"text":"I was just calling up in regards to a claim.","start":176.385,"end":179.025,"sentiment":"neutral","sentiment_score":0.04691958650946617},{"text":"I just wanted to ask a really quick administrative question.","start":179.025,"end":182.14499,"sentiment":"neutral","sentiment_score":0.02964601814746857},{"text":"I don't need to go to the claim manager.","start":182.14499,"end":183.92499,"sentiment":"neutral","sentiment_score":-0.2710549798276689}],"sentiment":"neutral","sentiment_score":-0.02810730362260664,"num_words":37,"start":173.50499,"end":183.92499},{"sentences":[{"text":"It's the number 25 3 one 9 is yep.","start":185.185,"end":198.09,"sentiment":"neutral","sentiment_score":-0.14190717248453033},{"text":"So 319182.","start":198.09,"end":201.31,"sentiment":"neutral","sentiment_score":-0.04877685755491257},{"text":"Yep.","start":206.235,"end":206.475,"sentiment":"neutral","sentiment_score":0.01034453511238098},{"text":"It's Janine Rockliff.","start":206.475,"end":208.41501,"sentiment":"neutral","sentiment_score":0.00840795754144589},{"text":"And date of birth It is in March seven seven.","start":209.99501,"end":218.94,"sentiment":"neutral","sentiment_score":-0.01411060206592083}],"sentiment":"neutral","sentiment_score":-0.059210235215723515,"num_words":25,"start":185.185,"end":218.94},{"sentences":[{"text":"I just wanna confirm the ongoing form requirement for the ongoing claim requirement that was sent today for the client, how often is that required to be completed?","start":222.92,"end":236.52501,"sentiment":"neutral","sentiment_score":0.026733895231570517},{"text":"Is that, like, a month?","start":239.065,"end":240.365,"sentiment":"neutral","sentiment_score":-0.09398294240236282},{"text":"Is there is there like a like a general or Can you have us have a look if she's available?","start":245.68,"end":274.59,"sentiment":"neutral","sentiment_score":-0.0899582240730524},{"text":"It's like this is the only question I need to ask.","start":274.59,"end":276.35,"sentiment":"neutral","sentiment_score":-0.22336857427250256},{"text":"Just I'm about to call the client just to obviously follow-up on the email with hey.","start":276.35,"end":281.97,"sentiment":"neutral","sentiment_score":0.03409197612199932}],"sentiment":"neutral","sentiment_score":-0.042901410325430336,"num_words":80,"start":222.92,"end":281.97},{"sentences":[{"text":"Money's coming through.","start":282.66498,"end":283.805,"sentiment":"neutral","sentiment_score":0.024657221511006355},{"text":"We need this requirement by the July 31.","start":284.185,"end":287.145,"sentiment":"neutral","sentiment_score":0.013105525053106248},{"text":"Now the claim's basically going it's now ongoing because we've got confirmation today that claim has been approved from an ongoing point of view, I wanted to make sure that I was setting her the client up with the expectation as to how often this form is going to be required.","start":287.145,"end":303.65,"sentiment":"neutral","sentiment_score":0.04839338610569636},{"text":"No.","start":309.08502,"end":309.325,"sentiment":"neutral","sentiment_score":-0.10977679491043092},{"text":"It just says that the form needs to be completed before the thirty first of the seventh.","start":309.325,"end":313.58502,"sentiment":"neutral","sentiment_score":-0.11893546537441366}],"sentiment":"neutral","sentiment_score":0.006439985625911504,"num_words":80,"start":282.66498,"end":313.58502},{"sentences":[{"text":"Nothing about getting on goal from that.","start":313.80502,"end":316.46503,"sentiment":"neutral","sentiment_score":-0.030824823305010796},{"text":"Okay.","start":329.9,"end":330.4,"sentiment":"neutral","sentiment_score":0.021184394136071205},{"text":"No.","start":330.62,"end":330.86,"sentiment":"neutral","sentiment_score":0.02595866657793522},{"text":"It it it cool.","start":330.86,"end":332.32,"sentiment":"neutral","sentiment_score":0.11691444925963879},{"text":"Because I the last one was sent through in April.","start":333.03497,"end":335.935,"sentiment":"neutral","sentiment_score":0.042190929595381024}],"sentiment":"neutral","sentiment_score":0.03134506045962158,"num_words":23,"start":313.80502,"end":335.935},{"sentences":[{"text":"Yeah.","start":341.19498,"end":341.435,"sentiment":"neutral","sentiment_score":0.15666452050209043},{"text":"That'd be great.","start":341.435,"end":342.335,"sentiment":"positive","sentiment_score":0.392936646938324},{"text":"No.","start":346.1,"end":346.42,"sentiment":"neutral","sentiment_score":0.004571282304823399},{"text":"Thank you.","start":346.42,"end":347.16,"sentiment":"neutral","sentiment_score":0.020355015993118286},{"text":"Larissa, l a r I s s a.","start":348.34,"end":350.68002,"sentiment":"neutral","sentiment_score":0.01805073453579098}],"sentiment":"neutral","sentiment_score":0.10167744345963001,"num_words":15,"start":341.19498,"end":350.68002},{"sentences":[{"text":"1301 616-0796.","start":357.06,"end":362.975,"sentiment":"neutral","sentiment_score":0.011532434727996588},{"text":"Cool.","start":369.78885,"end":370.10886,"sentiment":"positive","sentiment_score":0.49349191784858704},{"text":"Thank you so much.","start":370.10886,"end":370.82886,"sentiment":"positive","sentiment_score":0.7102406620979309},{"text":"I appreciate it.","start":370.82886,"end":371.64886,"sentiment":"positive","sentiment_score":0.6157095630963644},{"text":"You have a good one.","start":372.74887,"end":373.80887,"sentiment":"positive","sentiment_score":0.684566342830658}],"sentiment":"positive","sentiment_score":0.5751653226092458,"num_words":15,"start":357.06,"end":373.80887}]}}]},{"alternatives":[{"transcript":"Welcome to Zurich. Please listen carefully as the following options have changed. For inquiries relating to Brighter Super Trustee, press 1. For inquiries relating to all other existing claims, press 2. To lodge a new claim, press 3. For all other inquiries that do not relate to a claim, press 4. To hear these options again, press 8. A valid response has not been received. Please listen to the menu Please listen carefully as the following options have changed. For inquiries relating to Brighter Super Trustee, press 1. For inquiries relating to all other existing claims, press 2. To lodge a new claim, press 3. For all other inquire Please note, your call may be recorded for quality and training purposes. All of our consultants are currently busy attending to calls. Please hold the line, and someone will be with you shortly. Thank you for holding. All of our consultants are currently busy. Please continue to hold, and we will attend to your call shortly. Welcome to Zurich Bridges. Okay. Hello? I'm going well. Thanks. How can I help? I can't really hear you. Really, really back breaking up a lot. I I heard 319. And the client's name and date of birth, please? Yes. And how can I help with that? I don't know. You'll have to discuss that with the assessor. It just it just depends on the specific circumstances of the claim. I think this claim has been in the office for quite a while. Let's have a look here since October 2025. Yeah. Not that long. It just it usually is targeted to the treatment milestones. So you'll have to speak to the assessor to find out when we'll need the next one. Uh-huh. Yes. Does it say in the letter that you've received? Okay. So yeah. Sure. So it it'll be required at a minimum of twice a year. So it'll probably be required again in December. Yep. What what what I'm gonna do is I'm I'm gonna organize for the assessor to give you a call and just confirm this for you. Okay? No problems at all. I'll set that up now. So your name again is? Thanks, Larissa. And what's your best contact after that? Yep. 796. Okay. No problems at all. I'll pass it on to the assessor now. That's okay. Thank you. Bye. You 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to Zurich. Please listen carefully as the following options have changed. For inquiries relating to Brighter Super Trustee, press 1. For inquiries relating to all other existing claims, press 2. To lodge a new claim, press 3.\n\nFor all other inquiries that do not relate to a claim, press 4. To hear these options again, press 8. A valid response has not been received. Please listen to the menu Please listen carefully as the following options have changed. For inquiries relating to Brighter Super Trustee, press 1.\n\nFor inquiries relating to all other existing claims, press 2. To lodge a new claim, press 3. For all other inquire Please note, your call may be recorded for quality and training purposes. All of our consultants are currently busy attending to calls. Please hold the line, and someone will be with you shortly.\n\nThank you for holding. All of our consultants are currently busy. Please continue to hold, and we will attend to your call shortly. Welcome to Zurich Bridges. Okay.\n\nHello? I'm going well. Thanks. How can I help? I can't really hear you.\n\nReally, really back breaking up a lot. I I heard 319. And the client's name and date of birth, please? Yes. And how can I help with that?\n\nI don't know. You'll have to discuss that with the assessor. It just it just depends on the specific circumstances of the claim. I think this claim has been in the office for quite a while. Let's have a look here since October 2025.\n\nYeah. Not that long. It just it usually is targeted to the treatment milestones. So you'll have to speak to the assessor to find out when we'll need the next one. Uh-huh.\n\nYes. Does it say in the letter that you've received? Okay. So yeah. Sure.\n\nSo it it'll be required at a minimum of twice a year. So it'll probably be required again in December. Yep. What what what I'm gonna do is I'm I'm gonna organize for the assessor to give you a call and just confirm this for you. Okay?\n\nNo problems at all. I'll set that up now. So your name again is? Thanks, Larissa. And what's your best contact after that?\n\nYep. 796. Okay. No problems at all. I'll pass it on to the assessor now.\n\nThat's okay. Thank you. Bye. You too.","paragraphs":[{"sentences":[{"text":"Welcome to Zurich.","start":0.56,"end":1.78,"sentiment":"neutral","sentiment_score":0.15927001337210336},{"text":"Please listen carefully as the following options have changed.","start":3.1999998,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.33245884213182664},{"text":"For inquiries relating to Brighter Super Trustee, press 1.","start":6.96,"end":10.82,"sentiment":"neutral","sentiment_score":-0.07032396892706554},{"text":"For inquiries relating to all other existing claims, press 2.","start":11.12,"end":15.035,"sentiment":"neutral","sentiment_score":-0.060808150470256804},{"text":"To lodge a new claim, press 3.","start":15.415,"end":17.675,"sentiment":"neutral","sentiment_score":-0.06366262425269399}],"sentiment":"neutral","sentiment_score":-0.11055145089171435,"num_words":38,"start":0.56,"end":17.675},{"sentences":[{"text":"For all other inquiries that do not relate to a claim, press 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okay.","start":372.09894,"end":372.65894,"sentiment":"positive","sentiment_score":0.5982072949409485},{"text":"Thank you.","start":372.65894,"end":373.13892,"sentiment":"positive","sentiment_score":0.8219720423221588},{"text":"Bye.","start":373.13892,"end":373.63892,"sentiment":"positive","sentiment_score":0.4927942752838135},{"text":"You too.","start":374.4189,"end":375.07892,"sentiment":"neutral","sentiment_score":0.18015401810407639}],"sentiment":"positive","sentiment_score":0.527637283716883,"num_words":7,"start":372.09894,"end":375.07892}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to\n\nChannel 0: And\n\nChannel 1: Zurich.\n\nChannel 0: what is everything? The frustrating\n\nChannel 1: Please\n\nChannel 0: part\n\nChannel 1: listen carefully\n\nChannel 0: was\n\nChannel 1: as the following options\n\nChannel 0: she\n\nChannel 1: have\n\nChannel 0: had\n\nChannel 1: changed.\n\nChannel 0: submitted the last two years\n\nChannel 1: For\n\nChannel 0: of the tax\n\nChannel 1: inquiries\n\nChannel 0: return.\n\nChannel 1: relating to Brighter Super Trustee,\n\nChannel 0: So she had to go\n\nChannel 1: press\n\nChannel 0: and get that\n\nChannel 1: 1.\n\nChannel 0: done first with Chris\n\nChannel 1: For inquiries relating to all other existing claims, press 2. To lodge a new claim, press 3. For all other inquiries that do not relate to a claim, press 4. To hear these options again, press 8. A valid response has not been received.\n\nPlease listen to the menu Please listen carefully as the following options have changed. For inquiries relating to Brighter Super Trustee, press 1. For inquiries relating to all other existing claims, press 2. To lodge a new claim, press 3. For all other inquire Please note, your call may be recorded for quality and training purposes.\n\nAll of our consultants are currently busy attending to calls. Please hold the line, and someone will be with you shortly. Thank you for holding. All of our consultants are currently busy. Please continue to hold, and we will attend to your call shortly.\n\nChannel 0: Hey, mom. Can I go up to the mat? Yes. You can. No.\n\nNo. Okay. What are you doing? I don't know. Talk to dad and decide.\n\nGo to math. I decided. Okay. How are you getting there? What are you saying?\n\nWhat are you doing? You too.\n\nChannel 1: Welcome to Zurich Bridges. Okay.\n\nChannel 0: My name is Larissa from Arc Financial. How are you going? Okay.\n\nChannel 1: Hello?\n\nChannel 0: Hi. Are you Got you. How are you going?\n\nChannel 1: I'm going well. Thanks. How can I help?\n\nChannel 0: Yeah. My name is Larissa from OB Financial. I was just calling up in regards to a claim. I just wanted to ask a really quick administrative question. I don't need to go to the claim manager.\n\nIt's the number 25\n\nChannel 1: I can't\n\nChannel 0: 3\n\nChannel 1: really\n\nChannel 0: one\n\nChannel 1: hear you.\n\nChannel 0: 9\n\nChannel 1: Really, really back breaking up a lot. I I heard 319.\n\nChannel 0: is yep. So 319182.\n\nChannel 1: And the client's name and date of birth, please?\n\nChannel 0: Yep. It's Janine Rockliff. And date of birth It is in March seven seven.\n\nChannel 1: Yes. And how can I help with that?\n\nChannel 0: I just wanna confirm the ongoing form requirement for the ongoing claim requirement that was sent today for the client, how often is that required to be completed?\n\nChannel 1: I don't know.\n\nChannel 0: Is that,\n\nChannel 1: You'll\n\nChannel 0: like,\n\nChannel 1: have\n\nChannel 0: a\n\nChannel 1: to\n\nChannel 0: month?\n\nChannel 1: discuss that with the assessor.\n\nChannel 0: Is there is there like a like a general or\n\nChannel 1: It just it just depends on the specific circumstances of the claim. I think this claim has been in the office for quite a while. Let's have a look here since October 2025. Yeah. Not that long.\n\nIt just it usually is targeted to the treatment milestones. So you'll have to speak to the assessor to find out when we'll need the next one.\n\nChannel 0: Can you have us have a look if she's available? It's like this is the only question I need to ask. Just I'm about to call the client just to obviously follow-up on the email with hey. Money's coming through. We need this requirement by the July 31.\n\nNow the claim's basically going it's now ongoing because we've got confirmation today that claim has been approved from an ongoing point of view, I wanted to\n\nChannel 1: Uh-huh.\n\nChannel 0: make sure that I was setting her the client up with the expectation as to how often this form is going to be required.\n\nChannel 1: Yes. Does it say in the letter that you've received?\n\nChannel 0: No. It just says that the form needs to be completed before the thirty first of the seventh. Nothing about\n\nChannel 1: Okay.\n\nChannel 0: getting on\n\nChannel 1: So\n\nChannel 0: goal from that.\n\nChannel 1: yeah. Sure. So it it'll be required at a minimum of twice a year. So it'll probably be required again in December.\n\nChannel 0: Okay. No. It it it cool. Because I the last one was sent\n\nChannel 1: Yep.\n\nChannel 0: through\n\nChannel 1: What\n\nChannel 0: in\n\nChannel 1: what what I'm gonna\n\nChannel 0: April.\n\nChannel 1: do is I'm I'm gonna organize for the assessor to give you a call and just confirm this for you. Okay?\n\nChannel 0: Yeah. That'd be great.\n\nChannel 1: No problems at all. I'll set that up now. So your name\n\nChannel 0: No.\n\nChannel 1: again\n\nChannel 0: Thank\n\nChannel 1: is?\n\nChannel 0: you. Larissa, l a r I s s a.\n\nChannel 1: Thanks, Larissa. And what's your best contact after that?\n\nChannel 0: 1301\n\nChannel 1: Yep.\n\nChannel 0: 616-0796.\n\nChannel 1: 796. Okay. No problems at all. I'll pass it on to the assessor now.\n\nChannel 0: Cool. Thank you so much. I appreciate it.\n\nChannel 1: That's okay. Thank\n\nChannel 0: You\n\nChannel 1: you.\n\nChannel 0: have a\n\nChannel 1: Bye.\n\nChannel 0: good one.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Welcome to","start":0.56,"end":1.28,"sentiment":"neutral","sentiment_score":0.14171411842107773}],"sentiment":"neutral","sentiment_score":0.14171411842107773,"channel":1,"num_words":2,"start":0.56,"end":1.28},{"sentences":[{"text":"And","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.1911974400281906}],"sentiment":"neutral","sentiment_score":0.1911974400281906,"channel":0,"num_words":1,"start":1.1999999,"end":1.52},{"sentences":[{"text":"Zurich.","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.19438180327415464}],"sentiment":"neutral","sentiment_score":0.19438180327415464,"channel":1,"num_words":1,"start":1.28,"end":1.78},{"sentences":[{"text":"what is everything?","start":1.52,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.11179937918980916},{"text":"The 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the last two years","start":5.92,"end":7.04,"sentiment":"neutral","sentiment_score":-0.06025021225214004}],"sentiment":"neutral","sentiment_score":-0.06025021225214004,"channel":0,"num_words":5,"start":5.92,"end":7.04},{"sentences":[{"text":"For","start":6.96,"end":7.2799997,"sentiment":"neutral","sentiment_score":-0.06048740819096565}],"sentiment":"neutral","sentiment_score":-0.06048740819096565,"channel":1,"num_words":1,"start":6.96,"end":7.2799997},{"sentences":[{"text":"of the 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Chris","start":10.32,"end":11.54,"sentiment":"neutral","sentiment_score":-0.05414416082203388}],"sentiment":"neutral","sentiment_score":-0.05414416082203388,"channel":0,"num_words":4,"start":10.32,"end":11.54},{"sentences":[{"text":"For inquiries relating to all other existing claims, press 2.","start":11.12,"end":15.035,"sentiment":"neutral","sentiment_score":-0.060808150470256804},{"text":"To lodge a new claim, press 3.","start":15.415,"end":17.675,"sentiment":"neutral","sentiment_score":-0.06366262425269399},{"text":"For all other inquiries that do not relate to a claim, press 4.","start":18.055,"end":21.915,"sentiment":"neutral","sentiment_score":-0.09376124034707363},{"text":"To hear these options again, press 8.","start":22.215,"end":24.715,"sentiment":"neutral","sentiment_score":-0.06751875739012446},{"text":"A valid response has not been 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l a r I s s a.","start":348.34,"end":350.68002,"sentiment":"neutral","sentiment_score":0.01805073453579098}],"sentiment":"neutral","sentiment_score":0.018281428039901786,"channel":0,"num_words":9,"start":346.66,"end":350.68002},{"sentences":[{"text":"Thanks, Larissa.","start":351.63998,"end":352.36,"sentiment":"neutral","sentiment_score":0.13891497254371643},{"text":"And what's your best contact after that?","start":352.36,"end":355.74,"sentiment":"neutral","sentiment_score":0.05598591374499457}],"sentiment":"neutral","sentiment_score":0.07441459347804387,"channel":1,"num_words":9,"start":351.63998,"end":355.74},{"sentences":[{"text":"1301","start":357.06,"end":359.535,"sentiment":"neutral","sentiment_score":0.010514144785702229}],"sentiment":"neutral","sentiment_score":0.010514144785702229,"channel":0,"num_words":1,"start":357.06,"end":359.535},{"sentences":[{"text":"Yep.","start":359.175,"end":359.675,"sentiment":"neutral","sentiment_score":0.01150480192154646}],"sentiment":"neutral","sentiment_score":0.01150480192154646,"channel":1,"num_words":1,"start":359.175,"end":359.675},{"sentences":[{"text":"616-0796.","start":360.075,"end":362.975,"sentiment":"neutral","sentiment_score":0.012550724670290949}],"sentiment":"neutral","sentiment_score":0.012550724670290949,"channel":0,"num_words":1,"start":360.075,"end":362.975},{"sentences":[{"text":"796.","start":365.05893,"end":366.01892,"sentiment":"neutral","sentiment_score":0.01994229666888714},{"text":"Okay.","start":366.01892,"end":366.4189,"sentiment":"neutral","sentiment_score":0.10944217443466188},{"text":"No 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The customer asked about the frequency of the form and the representative said it would be required twice a year. The representative said they would organize for the assessor to call the customer to confirm the form and set up a follow-up call."},"intents":{"segments":[{"text":"My name is Larissa from OB Financial. I was just calling up in regards to a claim. I just wanted to ask a really quick administrative question.","start_word":280,"end_word":306,"intents":[{"intent":"Ask question","confidence_score":0.07138598}]},{"text":"I just wanna confirm the ongoing form requirement for the ongoing claim requirement that was sent today for the client, how often is that required to be completed? I don't know.","start_word":374,"end_word":404,"intents":[{"intent":"Confirm form requirement","confidence_score":0.90884876}]},{"text":"discuss that with the assessor.","start_word":413,"end_word":417,"intents":[{"intent":"Discuss with assessor","confidence_score":0.24085803}]},{"text":"So you'll have to speak to the assessor to find out when we'll need the next one.","start_word":475,"end_word":491,"intents":[{"intent":"Determine next steps","confidence_score":0.018889746}]},{"text":"Can you have us have a look if she's available?","start_word":492,"end_word":501,"intents":[{"intent":"Confirm availability","confidence_score":0.07959874}]},{"text":"Does it say in the letter that you've received? No. It just says that the form needs to be completed before the thirty first of the seventh. Nothing about Okay.","start_word":593,"end_word":622,"intents":[{"intent":"Confirm form requirements","confidence_score":0.051722195}]}]},"sentiments":{"segments":[{"text":"Welcome to And Zurich. what is everything?","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.14793308079242706},{"text":"The frustrating part Please listen carefully was as the following options she have had changed.","start_word":7,"end_word":21,"sentiment":"negative","sentiment_score":-0.3366456627845764},{"text":"submitted the last two years For of the tax inquiries return. relating to Brighter Super Trustee, So she had to go and press get that done 1. first with Chris For inquiries relating to all other existing claims, press 2. To lodge a new claim, press 3. For all other inquiries that do not relate to a claim, press 4. To hear these options again, press 8. A valid response has not been received. Please listen to the menu Please listen carefully as the following options have changed. For inquiries relating to Brighter Super Trustee, press 1. For inquiries relating to all other existing claims, press 2. To lodge a new claim, press 3. For all other inquire Please note, your call may be recorded for quality and training purposes. All of our consultants are currently busy attending to calls. Please hold the line, and someone will be with you shortly. Thank you for holding. All of our consultants are currently busy. Please continue to hold, and we will attend to your call shortly. Hey, mom. Can I go up to the mat? Yes. You can. No. No. Okay. What are you doing? I don't know. Talk to dad and decide. Go to math. I decided. Okay. How are you getting there? What are you saying? What are you doing? You too. Welcome to Zurich Bridges. Okay. My name is Larissa from Arc Financial. How are you going? Okay. Hello? Hi. Are you Got you. How are you going?","start_word":22,"end_word":270,"sentiment":"neutral","sentiment_score":-0.06846489012241364},{"text":"I'm going well. Thanks. How can I help?","start_word":271,"end_word":278,"sentiment":"positive","sentiment_score":0.46570415422320366},{"text":"Yeah. My name is Larissa from OB Financial. I was just calling up in regards to a claim. I just wanted to ask a really quick administrative question. I don't need to go to the claim manager. It's the number 25 I can't 3 really one hear you.","start_word":279,"end_word":326,"sentiment":"neutral","sentiment_score":-0.0714474618434906},{"text":"9 Really, really back breaking up a lot.","start_word":327,"end_word":334,"sentiment":"negative","sentiment_score":-0.6137793660163879},{"text":"I I heard 319. is yep. So 319182. And the client's name and date of birth, please? Yep. It's Janine Rockliff. And date of birth It is in March seven seven. Yes. And how can I help with that? I just wanna confirm the ongoing form requirement for the ongoing claim requirement that was sent today for the client, how often is that required to be completed? I don't know. Is that, You'll like, have a to month? discuss that with the assessor. Is there is there like a like a general or It just it just depends on the specific circumstances of the claim. I think this claim has been in the office for quite a while. Let's have a look here since October 2025. Yeah. Not that long. It just it usually is targeted to the treatment milestones. So you'll have to speak to the assessor to find out when we'll need the next one. Can you have us have a look if she's available? It's like this is the only question I need to ask. Just I'm about to call the client just to obviously follow-up on the email with hey. Money's coming through. We need this requirement by the July 31. Now the claim's basically going it's now ongoing because we've got confirmation today that claim has been approved from an ongoing point of view, I wanted to Uh-huh. make sure that I was setting her the client up with the expectation as to how often this form is going to be required. Yes. Does it say in the letter that you've received? No. It just says that the form needs to be completed before the thirty first of the seventh. Nothing about Okay. getting on So goal from that. yeah. Sure. So it it'll be required at a minimum of twice a year. So it'll probably be required again in December. Okay. No. It it it cool. Because I the last one was sent Yep. through What in what what I'm gonna April. do is I'm I'm gonna organize for the assessor to give you a call and just confirm this for you. Okay? Yeah.","start_word":335,"end_word":694,"sentiment":"neutral","sentiment_score":-0.03442314476188686},{"text":"That'd be great.","start_word":695,"end_word":697,"sentiment":"positive","sentiment_score":0.3919599950313568},{"text":"No problems at all. I'll set that up now. So your name No. again Thank is? you. Larissa, l a r I s s a. Thanks, Larissa. And what's your best contact after that? 1301 Yep. 616-0796. 796. Okay. No problems at all. I'll pass it on to the assessor now.","start_word":698,"end_word":748,"sentiment":"neutral","sentiment_score":0.1025918275117874},{"text":"Cool. Thank you so much. I appreciate it. That's okay. Thank You you. have a Bye. good one. You too.","start_word":749,"end_word":768,"sentiment":"positive","sentiment_score":0.6308773875236511}],"average":{"sentiment":"neutral","sentiment_score":-0.015745297900577347}}}}