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Thanks for calling Tasty Fresh. I'm Holly, the AI assistant. You can talk to me normally. Just tell me what you're calling about, and I'll help from there.\n\nLet me check that. If you are an existing supplier and your inquiry is not urgent, please email inquiries@TastyFresh.com.au, and someone will get back to you. If you already have contact details, please reach out directly. Is there anything else I can help you with today? One moment, please.\n\nI'm sorry. I can't transfer calls directly to staff members. If your inquiry is urgent and related to a delivery, I can transfer you to our customer service team. Otherwise, please email inquiries@tastyfresh.com.au. Would you like to be transferred to customer service?","paragraphs":[{"sentences":[{"text":"Hi.","start":3.12,"end":3.6,"sentiment":"positive","sentiment_score":0.5311808586120605},{"text":"Thanks for calling Tasty Fresh.","start":3.6,"end":5.3599997,"sentiment":"positive","sentiment_score":0.7247568488121032},{"text":"I'm Holly, the AI assistant.","start":5.3599997,"end":7.22,"sentiment":"positive","sentiment_score":0.5349337756633759},{"text":"You can talk to me normally.","start":7.44,"end":8.74,"sentiment":"neutral","sentiment_score":0.3238598257303238},{"text":"Just tell me what you're calling about, and I'll help from there.","start":8.88,"end":11.46,"sentiment":"neutral","sentiment_score":0.3102120521167914}],"sentiment":"positive","sentiment_score":0.4308737089921688,"num_words":29,"start":3.12,"end":11.46},{"sentences":[{"text":"Let me check that.","start":20.494999,"end":21.715,"sentiment":"neutral","sentiment_score":0.08024119026958942},{"text":"If you are an existing supplier and your inquiry is not urgent, please email inquiries@TastyFresh.com.au, and someone will get back to you.","start":22.175,"end":29.34,"sentiment":"neutral","sentiment_score":0.06233697723258625},{"text":"If you already have contact details, please reach out directly.","start":29.72,"end":33.58,"sentiment":"neutral","sentiment_score":0.09454932920634747},{"text":"Is there anything else I can help you with today?","start":34.28,"end":36.62,"sentiment":"positive","sentiment_score":0.34714182615280154},{"text":"One moment, please.","start":43.815002,"end":45.355,"sentiment":"neutral","sentiment_score":-0.08416050548354785}],"sentiment":"neutral","sentiment_score":0.11952669994563472,"num_words":49,"start":20.494999,"end":45.355},{"sentences":[{"text":"I'm sorry.","start":46.055,"end":46.855003,"sentiment":"neutral","sentiment_score":-0.2865152209997177},{"text":"I can't transfer calls directly to staff members.","start":46.855003,"end":49.38,"sentiment":"negative","sentiment_score":-0.4701945371925831},{"text":"If your inquiry is urgent and related to a delivery, I can transfer you to our customer service team.","start":50.02,"end":55.16,"sentiment":"neutral","sentiment_score":-0.3155463102616762},{"text":"Otherwise, please email inquiries@tastyfresh.com.au.","start":55.7,"end":59.800003,"sentiment":"neutral","sentiment_score":-0.07893930282443762},{"text":"Would you like to be transferred to customer service?","start":60.18,"end":62.68,"sentiment":"neutral","sentiment_score":-0.056561982052193746}],"sentiment":"neutral","sentiment_score":-0.26559004010189147,"num_words":42,"start":46.055,"end":62.68}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Thanks for calling Tasty Fresh. I'm Holly, the AI assistant. You can talk to me normally. Just tell me what you're calling about, and I'll help from there.\n\nChannel 0: This is Mary from Vigilance AI. I want to speak to Don Nguyen.\n\nChannel 1: Let me check that. If you are an existing supplier and your inquiry is not urgent, please email inquiries@TastyFresh.com.au, and someone will get back to you. If you already have contact details, please reach out directly. Is there anything else I can help you with today?\n\nChannel 0: I need you to transfer the call to though.\n\nChannel 1: One moment, please. I'm sorry. I can't transfer calls directly to staff members. If your inquiry is urgent and related to a delivery, I can transfer you to our customer service team. Otherwise, please email inquiries@tastyfresh.com.au.\n\nWould you like to be transferred to customer service?","paragraphs":[{"sentences":[{"text":"Hi.","start":3.12,"end":3.6,"sentiment":"positive","sentiment_score":0.5311808586120605},{"text":"Thanks for calling Tasty Fresh.","start":3.6,"end":5.3599997,"sentiment":"positive","sentiment_score":0.7247568488121032},{"text":"I'm Holly, the AI assistant.","start":5.3599997,"end":7.22,"sentiment":"positive","sentiment_score":0.5349337756633759},{"text":"You can talk to me normally.","start":7.44,"end":8.74,"sentiment":"neutral","sentiment_score":0.3238598257303238},{"text":"Just tell me what you're calling about, and I'll help from there.","start":8.88,"end":11.46,"sentiment":"neutral","sentiment_score":0.3102120521167914}],"sentiment":"positive","sentiment_score":0.4308737089921688,"channel":1,"num_words":29,"start":3.12,"end":11.46},{"sentences":[{"text":"This is Mary from Vigilance AI.","start":13.415,"end":16.215,"sentiment":"neutral","sentiment_score":0.2231239229440689},{"text":"I want to speak to Don Nguyen.","start":16.215,"end":18.154999,"sentiment":"neutral","sentiment_score":0.12123097692217145}],"sentiment":"neutral","sentiment_score":0.1682584904707395,"channel":0,"num_words":13,"start":13.415,"end":18.154999},{"sentences":[{"text":"Let me check that.","start":20.494999,"end":21.715,"sentiment":"neutral","sentiment_score":0.08024119026958942},{"text":"If you are an existing supplier and your inquiry is not urgent, please email inquiries@TastyFresh.com.au, and someone will get back to you.","start":22.175,"end":29.34,"sentiment":"neutral","sentiment_score":0.06233697723258625},{"text":"If you already have contact details, please reach out directly.","start":29.72,"end":33.58,"sentiment":"neutral","sentiment_score":0.09454932920634747},{"text":"Is there anything else I can help you with today?","start":34.28,"end":36.62,"sentiment":"positive","sentiment_score":0.34714182615280154}],"sentiment":"neutral","sentiment_score":0.13281064812579882,"channel":1,"num_words":46,"start":20.494999,"end":36.62},{"sentences":[{"text":"I need you to transfer the call to though.","start":38.045002,"end":40.865,"sentiment":"neutral","sentiment_score":-0.16224759485986498}],"sentiment":"neutral","sentiment_score":-0.16224759485986498,"channel":0,"num_words":9,"start":38.045002,"end":40.865},{"sentences":[{"text":"One moment, please.","start":43.815002,"end":45.355,"sentiment":"neutral","sentiment_score":-0.08416050548354785},{"text":"I'm sorry.","start":46.055,"end":46.855003,"sentiment":"neutral","sentiment_score":-0.2865152209997177},{"text":"I can't transfer calls directly to staff members.","start":46.855003,"end":49.38,"sentiment":"negative","sentiment_score":-0.4701945371925831},{"text":"If your inquiry is urgent and related to a delivery, I can transfer you to our customer service team.","start":50.02,"end":55.16,"sentiment":"neutral","sentiment_score":-0.3155463102616762},{"text":"Otherwise, please email inquiries@tastyfresh.com.au.","start":55.7,"end":59.800003,"sentiment":"neutral","sentiment_score":-0.07893930282443762}],"sentiment":"neutral","sentiment_score":-0.3027279267294539,"channel":1,"num_words":36,"start":43.815002,"end":59.800003},{"sentences":[{"text":"Would you like to be transferred to customer service?","start":60.18,"end":62.68,"sentiment":"neutral","sentiment_score":-0.056561982052193746}],"sentiment":"neutral","sentiment_score":-0.056561982052193746,"channel":1,"num_words":9,"start":60.18,"end":62.68}]},"summary":{"result":"success","short":"A customer calls Tasty Fresh and is greeted by an AI assistant named Holly. Holly tries to connect the customer with Don Nguyen, but she cannot transfer them directly to staff members. The customer is directed to email inquiries@tasty ate.com.au for urgent inquiries and is also offered to be transferred to customer service if they need to be transferred."},"intents":{"segments":[{"text":"I need you to transfer the call to though. One moment, please.","start_word":88,"end_word":99,"intents":[{"intent":"Transfer call","confidence_score":0.11703471}]}]},"sentiments":{"segments":[{"text":"Hi. Thanks for calling Tasty Fresh. I'm Holly, the AI assistant.","start_word":0,"end_word":10,"sentiment":"positive","sentiment_score":0.6166178584098816},{"text":"You can talk to me normally. Just tell me what you're calling about, and I'll help from there. This is Mary from Vigilance AI. I want to speak to Don Nguyen. Let me check that. If you are an existing supplier and your inquiry is not urgent, please email inquiries@TastyFresh.com.au, and someone will get back to you. 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