{"metadata":{"transaction_key":"deprecated","request_id":"019f874f-358d-72c3-ba52-7eadefe1da11","sha256":"04887cc6966de8adff2472ef68f23b9cccb017ab47bc6ad958ad4924e12a1440","created":"2026-07-22T00:52:24.012Z","duration":9.503938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":35},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Casey. Please leave your name and a brief message, and I'll get back to you as soon as I can. Thanks.","confidence":1.0,"words":[{"word":"hi","start":0.96,"end":1.1999999,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2077789306640625},{"word":"you've","start":1.1999999,"end":1.52,"confidence":0.9980469,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.1648152470588684},{"word":"reached","start":1.52,"end":1.76,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.15514090657234192},{"word":"casey","start":1.76,"end":2.26,"confidence":0.83813477,"punctuated_word":"Casey.","sentiment":"neutral","sentiment_score":0.12947794795036316},{"word":"please","start":2.32,"end":2.6399999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.08690378069877625},{"word":"leave","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.027826815843582153},{"word":"your","start":2.8,"end":2.96,"confidence":0.9790039,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07742801308631897},{"word":"name","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.0937814563512802},{"word":"and","start":3.12,"end":3.28,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.056662097573280334},{"word":"a","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07115493714809418},{"word":"brief","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"brief","sentiment":"neutral","sentiment_score":0.09019048511981964},{"word":"message","start":3.6799998,"end":4.0,"confidence":0.96850586,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.06141556799411774},{"word":"and","start":4.0,"end":4.08,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1652086079120636},{"word":"i'll","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.19993284344673157},{"word":"get","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1167665868997574},{"word":"back","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.08700469136238098},{"word":"to","start":4.56,"end":4.64,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.19615280628204343},{"word":"you","start":4.64,"end":4.72,"confidence":0.9873047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.29767996072769165},{"word":"as","start":4.72,"end":4.7999997,"confidence":0.8720703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1712136268615723},{"word":"soon","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.1810557246208191},{"word":"as","start":5.04,"end":5.2,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.14066432416439056},{"word":"i","start":5.2,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3539883494377136},{"word":"can","start":5.2799997,"end":5.6,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.26914435625076294},{"word":"thanks","start":5.6,"end":6.1,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5159918069839478}],"paragraphs":{"transcript":"\nHi. You've reached Casey. Please leave your name and a brief message, and I'll get back to you as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.2077789306640625},{"text":"You've reached Casey.","start":1.1999999,"end":2.26,"sentiment":"neutral","sentiment_score":0.14981136719385782},{"text":"Please leave your name and a brief message, and I'll get back to you as soon as I can.","start":2.32,"end":5.6,"sentiment":"neutral","sentiment_score":0.1444302648305893},{"text":"Thanks.","start":5.6,"end":6.1,"sentiment":"positive","sentiment_score":0.5159918069839478}],"sentiment":"neutral","sentiment_score":0.16322416129211584,"num_words":24,"start":0.96,"end":6.1}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Casey. Please leave your name and a brief message, and I'll get back to you as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.2077789306640625},{"text":"You've reached Casey.","start":1.1999999,"end":2.26,"sentiment":"neutral","sentiment_score":0.14981136719385782},{"text":"Please leave your name and a brief message, and I'll get back to you as soon as I can.","start":2.32,"end":5.6,"sentiment":"neutral","sentiment_score":0.1444302648305893},{"text":"Thanks.","start":5.6,"end":6.1,"sentiment":"positive","sentiment_score":0.5159918069839478}],"sentiment":"neutral","sentiment_score":0.16322416129211584,"channel":1,"num_words":24,"start":0.96,"end":6.1}]},"summary":{"result":"success","short":"Hi. You've reached Casey. Please leave your name and a brief message, and I'll get back to you as soon as I can. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":23,"end_word":23,"intents":[{"intent":"Leave message","confidence_score":0.43984234}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Casey. Please leave your name and a brief message, and I'll get back to you as soon as I can.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.15149496495723724},{"text":"Thanks.","start_word":23,"end_word":23,"sentiment":"positive","sentiment_score":0.7741788625717163}],"average":{"sentiment":"neutral","sentiment_score":0.18707690920148576}}}}