{"metadata":{"transaction_key":"deprecated","request_id":"019f7de5-e855-70b3-ae45-5b0fe62cd777","sha256":"3624b89ed47281d9b3f6de88391207befd7187f14280332af0a283859d451502","created":"2026-07-20T05:00:49.521Z","duration":729.21594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2934,"output_tokens":78},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":3336,"output_tokens":3343},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":3336,"output_tokens":168}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Brendan. Is that a little bit better? That's okay. More than happy to accommodate. So like I said, I'm just giving you a call so we can I can, I guess, help clarify a few details and help explain a few things from my perspective? If you don't mind, I do need to let you know, obviously, our calls are recorded. And if you could complete security for me, it's just full name, date of birth, and address. Fantastic. Okay. So Caden raised your file with me, and I am aware that you are, I guess, rolling out to, another provider. I guess, a couple of things that Caden raised with me, and and I wanna be clear. I haven't I've literally just walked back into the office. I was in an investment summit for the morning. So I have not had a full look into your file nor have we spoken before. But a couple of things that yes. Yes. Debbie. Yeah. Yeah. The one of the directors. Yeah. With okay. So the couple of things that that Caden just told like, spoke spoke to me about did raise a couple of flags. A, a adviser guaranteeing 20% returns. No adviser should ever guarantee anything because nothing is ever guaranteed. Cool. That's fine. Perfect. And then the other thing with the insurance, is that adviser aware that you're going in for surgery? Is that correct? Yep. Yep. Yes, Caden. Yep. Yeah. Yes. Yes. Yep. Yes. Yeah. Yeah. Well, it's because you're pre you've only been with Hub twenty four for a few months. Because the insurance is not actually built into Hub twenty four. It's an external policy, and it just gets fed by Hub 20 four, you know, to pay payments. Basically, yeah. So they're just two separate accounts. It's not like it's it's sitting in under. Essentially speaking, with the income protection oh, sorry. I just closed that window. Let me bring that back up. You you do have I you do have IP income protection. You've had it in place since 2013. So it's or just a couple. Yeah. So March 2013 was when the policy started. March 2027 is paid up until the the the policy is enforced. It's active, and it's claimable if you have a purpose to claim on it. Essentially speaking, it's a thirty day waiting period. So after thirty days Cool. Thirty days from when you stop working. So from the day you stop work because of an illness or injury, the policy will start basically accruing payments for you, and they get it pays out at the end of the month. So the first time you will see a benefit will basically be two months after you finish work, but it pays backwards. You don't get paid for the waiting period, but it pays you for for any of the other periods of time. So are you Yeah. You'll still you'll if you're offered to you'll only get paid for one. So if you're offered two months, you'll get paid for one month worth of being off. So they don't like, none of the no income protection policy will pay during its waiting period. You could you could submit like, you could submit the claim yeah. No. Absolutely. No. That's okay. You could submit the claim today. You will don't you wouldn't submit today. We we could start the claim today. And what that what that would do with that would just essentially send you out all the claims pack and all the documents that you need to fill out just to, you know, go through and do of next month. Yep. So August 19 is when the surgery is? Yeah. Yep. And then you're intending on returning to work when? Sorry? Twenty fifth of? Okay. Okay. May I ask what you're having done? Yep. Yep. Yep. Yes. Yes. No. I know. I yep. So we need to get it patched, recovered, and put back in. Yeah. They were like, we'll see you in a month. Let's go. Yeah. Of course. But I can definitely initiate the claim. So I I the claims package comes out to you because I'm assuming you'll have, like, meetings with, like, your doctors and stuff like that. Yeah. Yep. Yep. Yes. Yeah. Well, we generally can't work while you sleep on a table. And then, yeah, you'll have to be off during recovery. So I can I can send for a client's back? So I can put a request in for a client's back to be sent to you. So it'll come through whoops. It'll come through to either email or post, generally email, unless you really, really, really want it posted. From there, there's a requirement for you to fill out, like, bits and pieces. So it's, you know, this is the job that I do right now, and this is what I have been doing, and I can't work because of surgery. And this is the expected time frame that I have off, and then your doctor will also sign off on on one. So the claim's back's pretty clear. Like, they're not they don't try to be obtuse with how they design them. It is a little bit of paperwork, but generally speaking, for any client that knows oh, wait. But for any client that I that knows that they're gonna be off, I always try and get the claims back before they're gonna be off because when you're off, you don't want to be running around trying to see people and or making extra doctor's appointments on top of what you already have to make. So if you have the documents ahead of time, you can take them to doctor's appointments that you already have scheduled. Yeah. So I can definitely do that side of things. Now on the side of, I guess, you're rolling out, I would be amiss if I didn't at least ask the question that you're still comfortable going ahead with the rollout. The money is sitting in cash in hub 24 ready to go. I would say that the money will be rolling out within the next couple of days, if not today, but I do wanna ask. Yeah. Well you to be completely frank with you, you have pending surgery. No insurer is gonna touch you while you have pending surgery. Yeah. After the surgery is done, after you've recovered, after you've got a clean bill of health, sure. Insurers will look at you again, but prior to, no insurer is gonna look at you. Yep. So I what I'll do is I will request the claims back. And then second to that, you have until March. So, like, I wanna be clear, your policy is paid up until March, but you will need to get the instruction like, the payment instructions changed. Oh, no. It's not that. It's your your resolution life policy. If if the payment instructions are not changed over to your new super fund by March, the policy will lapse because it won't pay. So you need to make sure with your new your new pro your new provider, like, your new adviser, that they request to have the policy changed to be paid by the other provider. You have till March to do it, but as we all know, we blink and it's Christmas, and then we blink and it's Easter, and we blink it's Christmas again. Yeah. Yeah. I know. Trust me. I was just looking at the other day and my kids were like, oh, this year's gone real fast. I was like, oh, don't don't know what you're talking about. I'm pretty sure I'm still in 2022. Oh, don't push it away. I'm in my forties. I'm still getting my head around being forties. Not yet. Good. Good. Something to look forward to. Alright. Well, I will put a note on file letting the team know that the rollover out is still getting actioned. I will flick a email off to RedLife and get claims pack issued to you. Yep. Yeah. Yeah. With the technology's sake, that's what they say. Don't worry. My kids tell me the same thing. Cool. No. I can definitely do that. I'll I'll get them to post it to you. They have your current address on file anyway, so shouldn't be an issue. Not a problem at all. Alright. Well, I'll get that all actioned for you. And otherwise, I wish you all the best moving forward with your new adviser. You too. Have a good one, Brandon. Bye.","confidence":0.99609375,"words":[{"word":"hi","start":3.6799998,"end":4.0,"confidence":0.89404297,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.03843433037400246},{"word":"brendan","start":4.0,"end":4.4,"confidence":0.73327637,"punctuated_word":"Brendan.","sentiment":"neutral","sentiment_score":0.04517499357461929},{"word":"is","start":4.4,"end":4.48,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.03711078688502312},{"word":"that","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09505768865346909},{"word":"a","start":4.72,"end":4.7999997,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01979330368340015},{"word":"little","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.04104471206665039},{"word":"bit","start":4.96,"end":5.12,"confidence":0.99902344,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.0340118482708931},{"word":"better","start":5.12,"end":5.62,"confidence":1.0,"punctuated_word":"better?","sentiment":"neutral","sentiment_score":0.07665383815765381},{"word":"that's","start":8.32,"end":8.8,"confidence":0.9951172,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.5507810711860657},{"word":"okay","start":8.8,"end":9.3,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"positive","sentiment_score":0.5400310754776001},{"word":"more","start":9.44,"end":9.679999,"confidence":0.9707031,"punctuated_word":"More","sentiment":"positive","sentiment_score":0.7442145943641663},{"word":"than","start":9.679999,"end":9.84,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.7637941837310791},{"word":"happy","start":9.84,"end":10.08,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.7963032126426697},{"word":"to","start":10.08,"end":10.24,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7758123874664307},{"word":"accommodate","start":10.24,"end":10.74,"confidence":1.0,"punctuated_word":"accommodate.","sentiment":"positive","sentiment_score":0.6621754169464111},{"word":"so","start":11.36,"end":11.599999,"confidence":0.78027344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.23754841089248657},{"word":"like","start":11.599999,"end":11.759999,"confidence":0.8432617,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.24666930735111237},{"word":"i","start":11.759999,"end":11.92,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.21017852425575256},{"word":"said","start":11.92,"end":12.32,"confidence":0.9995117,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":0.17359915375709534},{"word":"i'm","start":12.32,"end":12.48,"confidence":0.92578125,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1362317055463791},{"word":"just","start":12.48,"end":12.639999,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.13985683023929596},{"word":"giving","start":12.639999,"end":12.88,"confidence":0.9819336,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.10939013212919237},{"word":"you","start":12.88,"end":12.92,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12421693652868272},{"word":"a","start":12.92,"end":12.96,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13596460223197937},{"word":"call","start":12.96,"end":13.2,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.1255260407924652},{"word":"so","start":13.2,"end":13.36,"confidence":0.9741211,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.1285245716571808},{"word":"we","start":13.36,"end":13.5199995,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.13795092701911926},{"word":"can","start":13.5199995,"end":13.599999,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.19234395027160645},{"word":"i","start":13.759999,"end":13.84,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.18925414979457855},{"word":"can","start":13.84,"end":14.0,"confidence":0.97802734,"punctuated_word":"can,","sentiment":"neutral","sentiment_score":0.21079188585281372},{"word":"i","start":14.0,"end":14.16,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2355252504348755},{"word":"guess","start":14.16,"end":14.565,"confidence":0.99853516,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":0.2469480931758881},{"word":"help","start":14.6449995,"end":14.964999,"confidence":0.99902344,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.1824200451374054},{"word":"clarify","start":14.964999,"end":15.205,"confidence":0.99902344,"punctuated_word":"clarify","sentiment":"neutral","sentiment_score":0.1314515769481659},{"word":"a","start":15.205,"end":15.285,"confidence":0.8886719,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.19027107954025269},{"word":"few","start":15.285,"end":15.605,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.13729776442050934},{"word":"details","start":15.605,"end":16.085,"confidence":0.99902344,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.14476335048675537},{"word":"and","start":16.085,"end":16.585,"confidence":0.9199219,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1477319598197937},{"word":"help","start":16.645,"end":16.885,"confidence":0.94628906,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.1825348436832428},{"word":"explain","start":16.885,"end":17.205,"confidence":0.99902344,"punctuated_word":"explain","sentiment":"neutral","sentiment_score":0.14381498098373413},{"word":"a","start":17.205,"end":17.365,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.18771958351135257},{"word":"few","start":17.365,"end":17.865,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.1404358446598053},{"word":"things","start":18.005,"end":18.505,"confidence":1.0,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.15172620117664337},{"word":"from","start":19.045,"end":19.205,"confidence":0.7626953,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1363907903432846},{"word":"my","start":19.205,"end":19.365,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.1503971964120865},{"word":"perspective","start":19.365,"end":19.865,"confidence":0.99853516,"punctuated_word":"perspective?","sentiment":"neutral","sentiment_score":0.12468931078910828},{"word":"if","start":20.564999,"end":20.724998,"confidence":0.9707031,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.02286062203347683},{"word":"you","start":20.724998,"end":20.884998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0198981836438179},{"word":"don't","start":20.884998,"end":21.045,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.021427832543849945},{"word":"mind","start":21.045,"end":21.285,"confidence":0.9980469,"punctuated_word":"mind,","sentiment":"neutral","sentiment_score":0.020672671496868137},{"word":"i","start":21.285,"end":21.445,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.021857811138033867},{"word":"do","start":21.445,"end":21.605,"confidence":0.7192383,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.00849764421582222},{"word":"need","start":21.605,"end":21.765,"confidence":0.86572266,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.019706526771187782},{"word":"to","start":21.765,"end":21.845,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02034999057650566},{"word":"let","start":21.845,"end":21.925,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.014552125707268717},{"word":"you","start":21.925,"end":22.005,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02123396657407284},{"word":"know","start":22.005,"end":22.085,"confidence":0.8840332,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.02811615355312824},{"word":"obviously","start":22.085,"end":22.404999,"confidence":0.98950195,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":0.0386245995759964},{"word":"our","start":22.404999,"end":22.564999,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.017170622944831848},{"word":"calls","start":22.564999,"end":22.805,"confidence":0.9760742,"punctuated_word":"calls","sentiment":"neutral","sentiment_score":0.01821940205991268},{"word":"are","start":22.805,"end":22.884998,"confidence":0.9951172,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.014485429972410202},{"word":"recorded","start":22.884998,"end":23.125,"confidence":0.9128418,"punctuated_word":"recorded.","sentiment":"neutral","sentiment_score":0.01963178627192974},{"word":"and","start":23.125,"end":23.285,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03198494762182236},{"word":"if","start":23.285,"end":23.365,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04564087092876434},{"word":"you","start":23.365,"end":23.525,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04929182678461075},{"word":"could","start":23.525,"end":23.685,"confidence":0.9790039,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.04453149437904358},{"word":"complete","start":23.685,"end":24.005,"confidence":0.99902344,"punctuated_word":"complete","sentiment":"neutral","sentiment_score":0.04242893308401108},{"word":"security","start":24.005,"end":24.325,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.03348782658576965},{"word":"for","start":24.325,"end":24.564999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05541405826807022},{"word":"me","start":24.564999,"end":24.645,"confidence":0.9291992,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.054680585861206055},{"word":"it's","start":24.645,"end":24.724998,"confidence":0.8984375,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.05926057696342468},{"word":"just","start":24.724998,"end":24.884998,"confidence":0.94628906,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05787073075771332},{"word":"full","start":24.884998,"end":25.044998,"confidence":0.96972656,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.05449748784303665},{"word":"name","start":25.044998,"end":25.204998,"confidence":0.99658203,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.03179919347167015},{"word":"date","start":25.204998,"end":25.365,"confidence":0.9873047,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.040609899908304214},{"word":"of","start":25.365,"end":25.445,"confidence":0.9770508,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03952229022979736},{"word":"birth","start":25.445,"end":25.605,"confidence":0.9794922,"punctuated_word":"birth,","sentiment":"neutral","sentiment_score":0.03694973140954971},{"word":"and","start":25.605,"end":25.845,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02363959327340126},{"word":"address","start":25.845,"end":26.345,"confidence":0.95166016,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.019431769847869873},{"word":"fantastic","start":36.03,"end":36.53,"confidence":0.9082031,"punctuated_word":"Fantastic.","sentiment":"positive","sentiment_score":0.4243577718734741},{"word":"okay","start":36.75,"end":37.25,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14794012904167175},{"word":"so","start":37.47,"end":37.97,"confidence":0.9160156,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04409318417310715},{"word":"caden","start":38.19,"end":38.59,"confidence":0.6488037,"punctuated_word":"Caden","sentiment":"neutral","sentiment_score":0.054636090993881226},{"word":"raised","start":38.59,"end":38.83,"confidence":0.91748047,"punctuated_word":"raised","sentiment":"neutral","sentiment_score":0.03223121538758278},{"word":"your","start":38.83,"end":38.989998,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.035105351358652115},{"word":"file","start":38.989998,"end":39.23,"confidence":1.0,"punctuated_word":"file","sentiment":"neutral","sentiment_score":0.01968047022819519},{"word":"with","start":39.23,"end":39.39,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.007449578493833542},{"word":"me","start":39.39,"end":39.629997,"confidence":0.9291992,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.03917717933654785},{"word":"and","start":39.629997,"end":39.87,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02489548549056053},{"word":"i","start":39.87,"end":40.335,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.026692796498537064},{"word":"am","start":40.415,"end":40.735,"confidence":0.9741211,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.009330913424491882},{"word":"aware","start":40.735,"end":41.135,"confidence":0.9970703,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":0.01394115760922432},{"word":"that","start":41.135,"end":41.375,"confidence":0.9902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.010513868182897568},{"word":"you","start":41.375,"end":41.875,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.020992189645767212},{"word":"are","start":42.094997,"end":42.335,"confidence":0.88549805,"punctuated_word":"are,","sentiment":"neutral","sentiment_score":0.025262104347348213},{"word":"i","start":42.335,"end":42.415,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0390935018658638},{"word":"guess","start":42.415,"end":42.815,"confidence":0.99853516,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":0.02840443141758442},{"word":"rolling","start":42.815,"end":43.215,"confidence":1.0,"punctuated_word":"rolling","sentiment":"neutral","sentiment_score":0.03612218797206879},{"word":"out","start":43.215,"end":43.535,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.04357704520225525},{"word":"to","start":43.535,"end":44.035,"confidence":0.9230957,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":0.05854303389787674},{"word":"another","start":44.735,"end":45.135,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.05269693583250046},{"word":"provider","start":45.135,"end":45.635,"confidence":0.99560547,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.026858804747462273},{"word":"i","start":46.574997,"end":46.735,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.010753467679023744},{"word":"guess","start":46.735,"end":47.055,"confidence":0.8364258,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":-0.012194355949759483},{"word":"a","start":47.055,"end":47.135,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.011234831996262074},{"word":"couple","start":47.135,"end":47.375,"confidence":1.0,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.02120949700474739},{"word":"of","start":47.375,"end":47.454998,"confidence":0.9921875,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.01144907996058464},{"word":"things","start":47.454998,"end":47.695,"confidence":0.9838867,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.00661063939332962},{"word":"that","start":47.695,"end":47.855,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.008539386093616486},{"word":"caden","start":47.855,"end":48.175,"confidence":0.99853516,"punctuated_word":"Caden","sentiment":"neutral","sentiment_score":0.0024056807160377502},{"word":"raised","start":48.175,"end":48.415,"confidence":0.9838867,"punctuated_word":"raised","sentiment":"neutral","sentiment_score":0.006126165390014648},{"word":"with","start":48.415,"end":48.495,"confidence":0.98291016,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.011292792856693268},{"word":"me","start":48.495,"end":48.655,"confidence":0.7454834,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.008624676614999771},{"word":"and","start":48.655,"end":48.815,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.00918438285589218},{"word":"and","start":48.815,"end":49.055,"confidence":0.9707031,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.007178574800491333},{"word":"i","start":49.055,"end":49.135,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.003098532557487488},{"word":"wanna","start":49.135,"end":49.454998,"confidence":0.9658203,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.009406877681612968},{"word":"be","start":49.454998,"end":49.535,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.004493098706007004},{"word":"clear","start":49.535,"end":49.774998,"confidence":0.75805664,"punctuated_word":"clear.","sentiment":"neutral","sentiment_score":-0.00783352181315422},{"word":"i","start":49.774998,"end":49.934998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09576741605997086},{"word":"haven't","start":49.934998,"end":50.175,"confidence":0.99902344,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.08991038054227829},{"word":"i've","start":50.894997,"end":51.215,"confidence":0.98950195,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.108934685587883},{"word":"literally","start":51.215,"end":51.614998,"confidence":0.99609375,"punctuated_word":"literally","sentiment":"neutral","sentiment_score":-0.12463127076625824},{"word":"just","start":51.614998,"end":51.855,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.08310941606760025},{"word":"walked","start":51.855,"end":52.015,"confidence":0.90283203,"punctuated_word":"walked","sentiment":"neutral","sentiment_score":-0.06404535472393036},{"word":"back","start":52.015,"end":52.175,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.05046107620000839},{"word":"into","start":52.175,"end":52.335,"confidence":0.9951172,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.06914786994457245},{"word":"the","start":52.335,"end":52.415,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05593769997358322},{"word":"office","start":52.415,"end":52.575,"confidence":0.98217773,"punctuated_word":"office.","sentiment":"neutral","sentiment_score":-0.07506560534238815},{"word":"i","start":52.575,"end":52.735,"confidence":0.9716797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07869666814804077},{"word":"was","start":52.735,"end":52.894997,"confidence":0.9970703,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.08133255690336227},{"word":"in","start":52.894997,"end":53.055,"confidence":0.51708984,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.061173215508461},{"word":"an","start":53.055,"end":53.215,"confidence":0.99121094,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.06414084881544113},{"word":"investment","start":53.215,"end":53.695,"confidence":0.98291016,"punctuated_word":"investment","sentiment":"neutral","sentiment_score":-0.06686215847730637},{"word":"summit","start":53.695,"end":54.015,"confidence":0.99121094,"punctuated_word":"summit","sentiment":"neutral","sentiment_score":-0.07368382811546326},{"word":"for","start":54.015,"end":54.254997,"confidence":0.96777344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07761679589748383},{"word":"the","start":54.254997,"end":54.335,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05877086520195007},{"word":"morning","start":54.335,"end":54.835,"confidence":0.8483887,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":-0.054290056228637695},{"word":"so","start":56.36,"end":56.6,"confidence":0.9902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05844832956790924},{"word":"i","start":56.6,"end":56.76,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07323427498340607},{"word":"have","start":56.76,"end":56.92,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06746958941221237},{"word":"not","start":56.92,"end":57.16,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.05438793450593949},{"word":"had","start":57.16,"end":57.32,"confidence":0.99902344,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.07193104177713394},{"word":"a","start":57.32,"end":57.48,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06220446154475212},{"word":"full","start":57.48,"end":57.879997,"confidence":0.99609375,"punctuated_word":"full","sentiment":"neutral","sentiment_score":-0.06390340626239777},{"word":"look","start":57.879997,"end":58.039997,"confidence":0.90283203,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.05980105698108673},{"word":"into","start":58.039997,"end":58.28,"confidence":0.99609375,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.05711458623409271},{"word":"your","start":58.28,"end":58.52,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.050403427332639694},{"word":"file","start":58.52,"end":59.02,"confidence":0.99902344,"punctuated_word":"file","sentiment":"neutral","sentiment_score":-0.0577656626701355},{"word":"nor","start":59.48,"end":59.719997,"confidence":0.7163086,"punctuated_word":"nor","sentiment":"neutral","sentiment_score":-0.07153642922639847},{"word":"have","start":59.719997,"end":59.879997,"confidence":0.9863281,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07649340480566025},{"word":"we","start":59.879997,"end":60.039997,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0513288713991642},{"word":"spoken","start":60.039997,"end":60.44,"confidence":0.9902344,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":-0.05467241257429123},{"word":"before","start":60.44,"end":60.94,"confidence":0.93066406,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":-0.09419217705726624},{"word":"but","start":61.719997,"end":62.039997,"confidence":0.97314453,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05245739221572876},{"word":"a","start":62.039997,"end":62.12,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.058125078678131104},{"word":"couple","start":62.12,"end":62.36,"confidence":1.0,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.07116588950157166},{"word":"of","start":62.36,"end":62.44,"confidence":0.9951172,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06788142770528793},{"word":"things","start":62.44,"end":62.94,"confidence":1.0,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.057730965316295624},{"word":"that","start":65.64,"end":65.72,"confidence":0.97509766,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0468984991312027},{"word":"yes","start":66.119995,"end":66.44,"confidence":0.9814453,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":-0.03141727298498154},{"word":"yes","start":66.44,"end":66.68,"confidence":0.7661133,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.011314681731164455},{"word":"debbie","start":66.68,"end":67.159996,"confidence":0.984375,"punctuated_word":"Debbie.","sentiment":"neutral","sentiment_score":-0.007530041504651308},{"word":"yeah","start":67.159996,"end":67.4,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.002710334025323391},{"word":"yeah","start":67.4,"end":67.64,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0014676162973046305},{"word":"the","start":67.64,"end":67.799995,"confidence":0.67822266,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.008100366219878197},{"word":"one","start":67.799995,"end":67.96,"confidence":0.76416016,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.006702812388539314},{"word":"of","start":67.96,"end":68.119995,"confidence":0.96777344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.005447905510663986},{"word":"the","start":68.119995,"end":68.2,"confidence":0.96435547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0009934864938259125},{"word":"directors","start":68.2,"end":68.7,"confidence":0.9812012,"punctuated_word":"directors.","sentiment":"neutral","sentiment_score":-0.005163487978279591},{"word":"yeah","start":68.759995,"end":69.259995,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013608258217573166},{"word":"with","start":71.435,"end":71.634995,"confidence":0.7470703,"punctuated_word":"With","sentiment":"neutral","sentiment_score":0.02409735508263111},{"word":"okay","start":71.835,"end":72.075,"confidence":0.671875,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.030333468690514565},{"word":"so","start":72.075,"end":72.314995,"confidence":0.90234375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.010495118796825407},{"word":"the","start":72.314995,"end":72.395,"confidence":0.90625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010472111403942108},{"word":"couple","start":72.395,"end":72.634995,"confidence":0.984375,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.001493208110332489},{"word":"of","start":72.634995,"end":72.715,"confidence":0.9902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.005636792629957199},{"word":"things","start":72.715,"end":72.954994,"confidence":0.99609375,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.007952693849802017},{"word":"that","start":72.954994,"end":73.115,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0006891302764415741},{"word":"that","start":73.115,"end":73.354996,"confidence":0.99121094,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.001757446676492691},{"word":"caden","start":73.354996,"end":73.674995,"confidence":0.6331787,"punctuated_word":"Caden","sentiment":"neutral","sentiment_score":0.007970120757818222},{"word":"just","start":73.674995,"end":73.835,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.003756824880838394},{"word":"told","start":73.835,"end":74.075,"confidence":0.9707031,"punctuated_word":"told","sentiment":"neutral","sentiment_score":0.024880215525627136},{"word":"like","start":74.155,"end":74.475,"confidence":0.8395996,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.00533657893538475},{"word":"spoke","start":74.475,"end":74.975,"confidence":0.96240234,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.003548476845026016},{"word":"spoke","start":75.115,"end":75.195,"confidence":0.84472656,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.01044156402349472},{"word":"to","start":75.195,"end":75.274994,"confidence":0.9760742,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.005972784012556076},{"word":"me","start":75.274994,"end":75.354996,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.003228846937417984},{"word":"about","start":75.354996,"end":75.854996,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.009117040783166884},{"word":"did","start":76.075,"end":76.314995,"confidence":0.58203125,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.01712043583393097},{"word":"raise","start":76.314995,"end":76.475,"confidence":0.99121094,"punctuated_word":"raise","sentiment":"neutral","sentiment_score":-0.01739180088043213},{"word":"a","start":76.475,"end":76.55499,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03892736136913299},{"word":"couple","start":76.55499,"end":76.875,"confidence":1.0,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.06333871185779572},{"word":"of","start":76.875,"end":76.954994,"confidence":0.96533203,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.046606216579675674},{"word":"flags","start":76.954994,"end":77.274994,"confidence":0.88793945,"punctuated_word":"flags.","sentiment":"neutral","sentiment_score":-0.027692779898643497},{"word":"a","start":77.274994,"end":77.774994,"confidence":0.6147461,"punctuated_word":"A,","sentiment":"neutral","sentiment_score":-0.023686625063419346},{"word":"a","start":79.674995,"end":79.835,"confidence":0.9160156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03163132816553116},{"word":"adviser","start":79.835,"end":80.335,"confidence":0.8413086,"punctuated_word":"adviser","sentiment":"neutral","sentiment_score":-0.035986918956041336},{"word":"guaranteeing","start":80.715,"end":81.215,"confidence":0.9970703,"punctuated_word":"guaranteeing","sentiment":"neutral","sentiment_score":-0.013661976903676988},{"word":"20%","start":81.354996,"end":82.174995,"confidence":1.0,"punctuated_word":"20%","sentiment":"neutral","sentiment_score":0.004361137747764587},{"word":"returns","start":82.314995,"end":82.814995,"confidence":0.9404297,"punctuated_word":"returns.","sentiment":"neutral","sentiment_score":-0.02293408289551735},{"word":"no","start":82.875,"end":83.034996,"confidence":0.99316406,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.13475069403648376},{"word":"adviser","start":83.034996,"end":83.515,"confidence":0.8276367,"punctuated_word":"adviser","sentiment":"neutral","sentiment_score":-0.095788836479187},{"word":"should","start":83.515,"end":83.674995,"confidence":0.99121094,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.10963472723960876},{"word":"ever","start":83.674995,"end":83.91499,"confidence":0.97802734,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.10157844424247742},{"word":"guarantee","start":83.91499,"end":84.395,"confidence":0.9970703,"punctuated_word":"guarantee","sentiment":"neutral","sentiment_score":-0.058076124638319016},{"word":"anything","start":84.395,"end":84.715,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.10300368815660477},{"word":"because","start":84.715,"end":85.034996,"confidence":0.8959961,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.11163948476314545},{"word":"nothing","start":85.034996,"end":85.354996,"confidence":1.0,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.13266408443450928},{"word":"is","start":85.354996,"end":85.515,"confidence":0.9873047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09321162104606628},{"word":"ever","start":85.515,"end":85.674995,"confidence":0.97998047,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.07967957854270935},{"word":"guaranteed","start":85.674995,"end":86.174995,"confidence":0.91967773,"punctuated_word":"guaranteed.","sentiment":"neutral","sentiment_score":-0.05719303712248802},{"word":"cool","start":86.850006,"end":87.350006,"confidence":0.99902344,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.045158784836530685},{"word":"that's","start":89.41,"end":89.73,"confidence":0.77197266,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1262466311454773},{"word":"fine","start":89.73,"end":90.130005,"confidence":0.99902344,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.16497093439102173},{"word":"perfect","start":90.130005,"end":90.630005,"confidence":0.63708496,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.25451934337615967},{"word":"and","start":91.73,"end":91.97,"confidence":0.8691406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.017914175987243652},{"word":"then","start":91.97,"end":92.130005,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.031145863234996796},{"word":"the","start":92.130005,"end":92.29,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.022700630128383636},{"word":"other","start":92.29,"end":92.53,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.022908706218004227},{"word":"thing","start":92.53,"end":92.850006,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.00939112901687622},{"word":"with","start":92.850006,"end":93.090004,"confidence":0.56396484,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0011154599487781525},{"word":"the","start":93.090004,"end":93.33,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006834495812654495},{"word":"insurance","start":93.33,"end":93.83,"confidence":0.9770508,"punctuated_word":"insurance,","sentiment":"neutral","sentiment_score":-0.003409603610634804},{"word":"is","start":94.61,"end":94.850006,"confidence":0.9863281,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02134042792022228},{"word":"that","start":94.850006,"end":95.01,"confidence":0.99121094,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.016386698931455612},{"word":"adviser","start":95.01,"end":95.51,"confidence":0.9428711,"punctuated_word":"adviser","sentiment":"neutral","sentiment_score":-0.01447821408510208},{"word":"aware","start":95.65,"end":96.05,"confidence":0.91748047,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.03869987651705742},{"word":"that","start":96.05,"end":96.21001,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.026820633560419083},{"word":"you're","start":96.21001,"end":96.71001,"confidence":0.98291016,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.019458241760730743},{"word":"going","start":97.090004,"end":97.33,"confidence":0.9980469,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.015648651868104935},{"word":"in","start":97.33,"end":97.490005,"confidence":0.6044922,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.012512728571891785},{"word":"for","start":97.490005,"end":97.65,"confidence":0.9892578,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.002531755715608597},{"word":"surgery","start":97.65,"end":97.97,"confidence":0.9177246,"punctuated_word":"surgery?","sentiment":"neutral","sentiment_score":0.004629172384738922},{"word":"is","start":97.97,"end":98.05,"confidence":0.99609375,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.002259058877825737},{"word":"that","start":98.05,"end":98.29,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.009184978902339935},{"word":"correct","start":98.29,"end":98.79,"confidence":1.0,"punctuated_word":"correct?","sentiment":"neutral","sentiment_score":0.000430423766374588},{"word":"yep","start":99.57,"end":100.07,"confidence":0.95751953,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.002076866803690791},{"word":"yep","start":102.375,"end":102.875,"confidence":0.88842773,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.024590959772467613},{"word":"yes","start":107.655,"end":107.975,"confidence":0.9807129,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":-0.009373761713504791},{"word":"caden","start":107.975,"end":108.455,"confidence":0.79125977,"punctuated_word":"Caden.","sentiment":"neutral","sentiment_score":-0.0023264444898813963},{"word":"yep","start":108.455,"end":108.955,"confidence":0.8371582,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.0005369158461689949},{"word":"yeah","start":114.39,"end":114.89,"confidence":0.7919922,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.005698325112462044},{"word":"yes","start":120.07,"end":120.57,"confidence":0.9609375,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.020838847383856773},{"word":"yes","start":121.67,"end":122.17,"confidence":0.74731445,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04191463813185692},{"word":"yep","start":125.925,"end":126.425,"confidence":0.8458659,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.03634048253297806},{"word":"yes","start":127.365,"end":127.865,"confidence":0.89746094,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.010177526623010635},{"word":"yeah","start":133.365,"end":133.765,"confidence":0.89819336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02734103985130787},{"word":"yeah","start":133.765,"end":134.005,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.026965495198965073},{"word":"well","start":134.005,"end":134.505,"confidence":0.9667969,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.007881686091423035},{"word":"it's","start":134.805,"end":135.045,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.013957294635474682},{"word":"because","start":135.045,"end":135.365,"confidence":0.9970703,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.013105399906635284},{"word":"you're","start":135.365,"end":135.765,"confidence":0.91503906,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.016053171828389168},{"word":"pre","start":135.765,"end":136.005,"confidence":0.43359375,"punctuated_word":"pre","sentiment":"neutral","sentiment_score":0.013805225491523744},{"word":"you've","start":136.085,"end":136.325,"confidence":0.8918457,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.0030789487063884735},{"word":"only","start":136.325,"end":136.485,"confidence":0.9863281,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.015377096831798552},{"word":"been","start":136.485,"end":136.645,"confidence":0.99609375,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.013972699642181396},{"word":"with","start":136.645,"end":137.125,"confidence":0.98828125,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.006735179573297501},{"word":"hub","start":137.125,"end":137.285,"confidence":0.4387207,"punctuated_word":"Hub","sentiment":"neutral","sentiment_score":0.02221503853797913},{"word":"twenty","start":137.285,"end":137.605,"confidence":0.7680664,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.04038099944591522},{"word":"four","start":137.605,"end":137.765,"confidence":0.99609375,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.024322450160980225},{"word":"for","start":137.765,"end":138.005,"confidence":0.95166016,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.00037974491715431213},{"word":"a","start":138.005,"end":138.085,"confidence":0.6933594,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.006326198577880859},{"word":"few","start":138.085,"end":138.325,"confidence":0.75927734,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.02687752991914749},{"word":"months","start":138.325,"end":138.825,"confidence":0.7092285,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.0056971535086631775},{"word":"because","start":150.70999,"end":151.20999,"confidence":0.2746582,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.15625572204589844},{"word":"the","start":151.26999,"end":151.43,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1718531996011734},{"word":"insurance","start":151.43,"end":151.93,"confidence":0.9980469,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.17573341727256775},{"word":"is","start":151.98999,"end":152.15,"confidence":0.8676758,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.14764899015426636},{"word":"not","start":152.15,"end":152.31,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.21183636784553528},{"word":"actually","start":152.31,"end":152.62999,"confidence":0.99902344,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.1845000386238098},{"word":"built","start":152.62999,"end":152.87,"confidence":0.99902344,"punctuated_word":"built","sentiment":"neutral","sentiment_score":-0.10794101655483246},{"word":"into","start":152.87,"end":153.19,"confidence":0.89746094,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.13286666572093964},{"word":"hub","start":153.19,"end":153.34999,"confidence":0.96972656,"punctuated_word":"Hub","sentiment":"neutral","sentiment_score":-0.0887463316321373},{"word":"twenty","start":153.34999,"end":153.59,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.10023020952939989},{"word":"four","start":153.59,"end":154.005,"confidence":0.98706055,"punctuated_word":"four.","sentiment":"neutral","sentiment_score":-0.11951224505901337},{"word":"it's","start":154.005,"end":154.24501,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.06593306362628937},{"word":"an","start":154.24501,"end":154.405,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.04047570750117302},{"word":"external","start":154.405,"end":154.725,"confidence":0.99902344,"punctuated_word":"external","sentiment":"neutral","sentiment_score":-0.004520535469055176},{"word":"policy","start":154.725,"end":155.125,"confidence":0.8383789,"punctuated_word":"policy,","sentiment":"neutral","sentiment_score":-0.058728136122226715},{"word":"and","start":155.125,"end":155.205,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0393812395632267},{"word":"it","start":155.205,"end":155.445,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.023115914314985275},{"word":"just","start":155.445,"end":155.685,"confidence":0.9536133,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0352557934820652},{"word":"gets","start":155.685,"end":156.185,"confidence":0.9873047,"punctuated_word":"gets","sentiment":"neutral","sentiment_score":-0.027660172432661057},{"word":"fed","start":156.24501,"end":156.74501,"confidence":0.93408203,"punctuated_word":"fed","sentiment":"neutral","sentiment_score":-0.010191228240728378},{"word":"by","start":157.045,"end":157.285,"confidence":0.9941406,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.020944103598594666},{"word":"hub","start":157.285,"end":157.52501,"confidence":0.9658203,"punctuated_word":"Hub","sentiment":"neutral","sentiment_score":-0.031253281980752945},{"word":"20","start":157.52501,"end":157.765,"confidence":1.0,"punctuated_word":"20","sentiment":"neutral","sentiment_score":-0.005979966372251511},{"word":"four","start":157.765,"end":158.24501,"confidence":0.9433594,"punctuated_word":"four,","sentiment":"neutral","sentiment_score":-0.03848924487829208},{"word":"you","start":158.24501,"end":158.405,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03945090621709824},{"word":"know","start":158.405,"end":158.725,"confidence":0.9951172,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.05494671314954758},{"word":"to","start":158.725,"end":158.88501,"confidence":0.86279297,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0568600594997406},{"word":"pay","start":158.88501,"end":159.045,"confidence":0.51708984,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.06538522988557816},{"word":"payments","start":159.045,"end":159.545,"confidence":0.95043945,"punctuated_word":"payments.","sentiment":"neutral","sentiment_score":-0.06536803394556046},{"word":"basically","start":160.88501,"end":161.285,"confidence":0.66955566,"punctuated_word":"Basically,","sentiment":"neutral","sentiment_score":-0.05596393346786499},{"word":"yeah","start":161.285,"end":161.52501,"confidence":0.8041992,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.03950747847557068},{"word":"so","start":161.52501,"end":161.685,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07483796775341034},{"word":"they're","start":161.685,"end":161.765,"confidence":0.97509766,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.06375304609537125},{"word":"just","start":161.765,"end":161.925,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05180807784199715},{"word":"two","start":161.925,"end":162.16501,"confidence":0.9970703,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.05845053493976593},{"word":"separate","start":162.16501,"end":162.405,"confidence":1.0,"punctuated_word":"separate","sentiment":"neutral","sentiment_score":-0.06226871535181999},{"word":"accounts","start":162.405,"end":162.80501,"confidence":0.986084,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":-0.05713990703225136},{"word":"it's","start":162.80501,"end":162.96501,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1052691861987114},{"word":"not","start":162.96501,"end":163.125,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.14367394149303436},{"word":"like","start":163.125,"end":163.285,"confidence":0.96435547,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.12622356414794922},{"word":"it's","start":163.285,"end":163.52501,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.13107550144195557},{"word":"it's","start":163.52501,"end":163.765,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.11758680641651154},{"word":"sitting","start":163.765,"end":164.085,"confidence":0.99902344,"punctuated_word":"sitting","sentiment":"neutral","sentiment_score":-0.08098490536212921},{"word":"in","start":164.085,"end":164.32501,"confidence":0.9863281,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0735110342502594},{"word":"under","start":164.32501,"end":164.82501,"confidence":0.9902344,"punctuated_word":"under.","sentiment":"neutral","sentiment_score":-0.07535482197999954},{"word":"essentially","start":165.52501,"end":166.005,"confidence":0.890625,"punctuated_word":"Essentially","sentiment":"neutral","sentiment_score":-0.06357274949550629},{"word":"speaking","start":166.005,"end":166.485,"confidence":0.9169922,"punctuated_word":"speaking,","sentiment":"neutral","sentiment_score":-0.05585108697414398},{"word":"with","start":166.485,"end":166.725,"confidence":0.9667969,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.06249284744262695},{"word":"the","start":166.725,"end":166.88501,"confidence":0.8730469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0611007958650589},{"word":"income","start":166.88501,"end":167.205,"confidence":0.7753906,"punctuated_word":"income","sentiment":"neutral","sentiment_score":-0.1333344429731369},{"word":"protection","start":167.205,"end":167.685,"confidence":0.9951172,"punctuated_word":"protection","sentiment":"neutral","sentiment_score":-0.07935109734535217},{"word":"oh","start":167.925,"end":168.425,"confidence":0.96655273,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.11312200874090196},{"word":"sorry","start":168.59,"end":168.90999,"confidence":0.99658203,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.18622687458992004},{"word":"i","start":168.90999,"end":168.98999,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23050451278686523},{"word":"just","start":168.98999,"end":169.23,"confidence":0.87060547,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.22362348437309265},{"word":"closed","start":169.23,"end":169.47,"confidence":0.9951172,"punctuated_word":"closed","sentiment":"neutral","sentiment_score":-0.22237704694271088},{"word":"that","start":169.47,"end":169.62999,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2574976682662964},{"word":"window","start":169.62999,"end":169.95,"confidence":0.9980469,"punctuated_word":"window.","sentiment":"neutral","sentiment_score":-0.19339320063591003},{"word":"let","start":169.95,"end":170.03,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.04574421048164368},{"word":"me","start":170.03,"end":170.18999,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.02229103446006775},{"word":"bring","start":170.18999,"end":170.34999,"confidence":1.0,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":-0.07403557002544403},{"word":"that","start":170.34999,"end":170.43,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.037106044590473175},{"word":"back","start":170.43,"end":170.67,"confidence":0.9980469,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.01230272650718689},{"word":"up","start":170.67,"end":171.17,"confidence":1.0,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.0032991543412208557},{"word":"you","start":171.54999,"end":171.87,"confidence":0.90771484,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.019292525947093964},{"word":"you","start":171.87,"end":172.03,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.029536649584770203},{"word":"do","start":172.03,"end":172.18999,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.06626608967781067},{"word":"have","start":172.18999,"end":172.43,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.023689843714237213},{"word":"i","start":172.43,"end":172.59,"confidence":0.38085938,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.019988693296909332},{"word":"you","start":172.67,"end":172.82999,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0344887375831604},{"word":"do","start":172.82999,"end":172.98999,"confidence":0.85595703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0916641801595688},{"word":"have","start":172.98999,"end":173.23,"confidence":0.9790039,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03841865807771683},{"word":"ip","start":173.23,"end":173.70999,"confidence":0.9560547,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":0.010780416429042816},{"word":"income","start":173.70999,"end":173.95,"confidence":0.46044922,"punctuated_word":"income","sentiment":"neutral","sentiment_score":-0.041023045778274536},{"word":"protection","start":173.95,"end":174.45,"confidence":0.9904785,"punctuated_word":"protection.","sentiment":"neutral","sentiment_score":0.028123654425144196},{"word":"you've","start":175.95,"end":176.34999,"confidence":0.98339844,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.05663725361227989},{"word":"had","start":176.34999,"end":176.59,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.06191019341349602},{"word":"it","start":176.59,"end":176.75,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04928230494260788},{"word":"in","start":176.75,"end":176.98999,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05906218662858009},{"word":"place","start":176.98999,"end":177.47,"confidence":0.98828125,"punctuated_word":"place","sentiment":"neutral","sentiment_score":0.04320663958787918},{"word":"since","start":177.47,"end":177.97,"confidence":0.98095703,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.029035896062850952},{"word":"2013","start":178.11,"end":179.09,"confidence":0.9042969,"punctuated_word":"2013.","sentiment":"neutral","sentiment_score":0.04293297231197357},{"word":"so","start":180.26999,"end":180.51,"confidence":0.9560547,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.023241661489009857},{"word":"it's","start":180.51,"end":181.01,"confidence":0.9970703,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.014235089533030989},{"word":"or","start":183.57501,"end":183.895,"confidence":0.61083984,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.010907791554927826},{"word":"just","start":183.895,"end":184.05501,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.021369226276874546},{"word":"a","start":184.05501,"end":184.21501,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.005741912871599197},{"word":"couple","start":184.21501,"end":184.71501,"confidence":0.9914551,"punctuated_word":"couple.","sentiment":"neutral","sentiment_score":-0.0023537371307611465},{"word":"yeah","start":186.375,"end":186.615,"confidence":0.70043945,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.019950659945607185},{"word":"so","start":186.615,"end":186.93501,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.013748254626989365},{"word":"march","start":186.93501,"end":187.57501,"confidence":0.9305013,"punctuated_word":"March","sentiment":"neutral","sentiment_score":0.013083431869745256},{"word":"2013","start":187.57501,"end":188.21501,"confidence":0.9305013,"punctuated_word":"2013","sentiment":"neutral","sentiment_score":0.03226260840892792},{"word":"was","start":188.21501,"end":188.375,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.003645088523626327},{"word":"when","start":188.375,"end":188.535,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.004171062260866165},{"word":"the","start":188.535,"end":188.695,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015157680958509443},{"word":"policy","start":188.695,"end":189.195,"confidence":1.0,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.0009748190641403198},{"word":"started","start":189.41501,"end":189.91501,"confidence":0.9802246,"punctuated_word":"started.","sentiment":"neutral","sentiment_score":0.020716624334454536},{"word":"march","start":190.77501,"end":191.42502,"confidence":0.9812012,"punctuated_word":"March","sentiment":"neutral","sentiment_score":0.06299136579036713},{"word":"2027","start":191.42502,"end":192.07501,"confidence":0.9812012,"punctuated_word":"2027","sentiment":"neutral","sentiment_score":0.10275806486606598},{"word":"is","start":192.21501,"end":192.535,"confidence":0.47851562,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0881524458527565},{"word":"paid","start":192.535,"end":192.85501,"confidence":0.68359375,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.06214015930891037},{"word":"up","start":192.85501,"end":193.015,"confidence":0.8730469,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.050572142004966736},{"word":"until","start":193.015,"end":193.515,"confidence":0.9980469,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.010116271674633026},{"word":"the","start":194.79999,"end":195.04,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0101080983877182},{"word":"the","start":195.04,"end":195.28,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0018078088760375977},{"word":"the","start":195.28,"end":195.43999,"confidence":0.87353516,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.019216567277908325},{"word":"policy","start":195.43999,"end":195.93999,"confidence":1.0,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":0.0036919638514518738},{"word":"is","start":196.0,"end":196.23999,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.047470659017562866},{"word":"enforced","start":196.23999,"end":196.64,"confidence":0.71728516,"punctuated_word":"enforced.","sentiment":"neutral","sentiment_score":0.06341296434402466},{"word":"it's","start":196.64,"end":196.95999,"confidence":0.9980469,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.100303053855896},{"word":"active","start":196.95999,"end":197.45999,"confidence":0.8874512,"punctuated_word":"active,","sentiment":"neutral","sentiment_score":0.135732039809227},{"word":"and","start":198.23999,"end":198.48,"confidence":0.9350586,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1143983229994774},{"word":"it's","start":198.48,"end":198.98,"confidence":0.9970703,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.08693856000900269},{"word":"claimable","start":199.04,"end":199.54,"confidence":0.9995117,"punctuated_word":"claimable","sentiment":"neutral","sentiment_score":0.14155128598213196},{"word":"if","start":199.92,"end":200.15999,"confidence":0.9892578,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1075451672077179},{"word":"you","start":200.15999,"end":200.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04467261582612991},{"word":"have","start":200.48,"end":200.64,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07771290838718414},{"word":"a","start":200.64,"end":200.79999,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08335033059120178},{"word":"purpose","start":200.79999,"end":201.2,"confidence":1.0,"punctuated_word":"purpose","sentiment":"neutral","sentiment_score":0.05828055739402771},{"word":"to","start":201.2,"end":201.43999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05949006974697113},{"word":"claim","start":201.43999,"end":201.84,"confidence":1.0,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":0.06100405752658844},{"word":"on","start":201.84,"end":202.07999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.10678315907716752},{"word":"it","start":202.07999,"end":202.57999,"confidence":0.99902344,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.06135648861527443},{"word":"essentially","start":204.07999,"end":204.56,"confidence":0.9902344,"punctuated_word":"Essentially","sentiment":"neutral","sentiment_score":-0.025179386138916016},{"word":"speaking","start":204.56,"end":205.06,"confidence":0.9951172,"punctuated_word":"speaking,","sentiment":"neutral","sentiment_score":-0.004293903708457947},{"word":"it's","start":205.68,"end":205.92,"confidence":0.9914551,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.01878349483013153},{"word":"a","start":205.92,"end":206.07999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02422919124364853},{"word":"thirty","start":206.07999,"end":206.48,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.02808055281639099},{"word":"day","start":206.48,"end":206.98,"confidence":1.0,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.029938936233520508},{"word":"waiting","start":207.28,"end":207.68,"confidence":1.0,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":-0.015264533460140228},{"word":"period","start":207.68,"end":208.18,"confidence":0.9440918,"punctuated_word":"period.","sentiment":"neutral","sentiment_score":-0.06643705070018768},{"word":"so","start":209.27501,"end":209.515,"confidence":0.9921875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.020425505936145782},{"word":"after","start":209.515,"end":209.91501,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.04213342070579529},{"word":"thirty","start":209.91501,"end":210.235,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.03899013996124267},{"word":"days","start":210.235,"end":210.735,"confidence":0.99902344,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.04368498176336289},{"word":"cool","start":215.435,"end":215.935,"confidence":0.8647461,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":-0.025612838566303253},{"word":"thirty","start":218.155,"end":218.475,"confidence":0.97998047,"punctuated_word":"Thirty","sentiment":"neutral","sentiment_score":-0.07498811185359955},{"word":"days","start":218.475,"end":218.715,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.06074408069252968},{"word":"from","start":218.715,"end":218.955,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.081626296043396},{"word":"when","start":218.955,"end":219.115,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.08985994756221771},{"word":"you","start":219.115,"end":219.195,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11382952332496644},{"word":"stop","start":219.195,"end":219.435,"confidence":0.68652344,"punctuated_word":"stop","sentiment":"neutral","sentiment_score":-0.14672783017158508},{"word":"working","start":219.435,"end":219.675,"confidence":0.9416504,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.1256157159805298},{"word":"so","start":219.675,"end":219.835,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0391702875494957},{"word":"from","start":219.835,"end":220.075,"confidence":0.9951172,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.07427680492401123},{"word":"the","start":220.075,"end":220.155,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09398093819618224},{"word":"day","start":220.155,"end":220.395,"confidence":1.0,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.08358564972877502},{"word":"you","start":220.395,"end":220.55501,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.15969601273536682},{"word":"stop","start":220.55501,"end":220.795,"confidence":0.8588867,"punctuated_word":"stop","sentiment":"neutral","sentiment_score":-0.27191853523254395},{"word":"work","start":220.795,"end":221.035,"confidence":0.99316406,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.25251564383506775},{"word":"because","start":221.035,"end":221.27501,"confidence":0.9941406,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.28794950246810913},{"word":"of","start":221.27501,"end":221.515,"confidence":0.9941406,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.37412336468696594},{"word":"an","start":221.515,"end":221.675,"confidence":0.99902344,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.34973081946372986},{"word":"illness","start":221.675,"end":221.99501,"confidence":1.0,"punctuated_word":"illness","sentiment":"neutral","sentiment_score":-0.31517648696899414},{"word":"or","start":221.99501,"end":222.235,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.31392404437065125},{"word":"injury","start":222.235,"end":222.735,"confidence":0.9909668,"punctuated_word":"injury,","sentiment":"neutral","sentiment_score":-0.21628107130527496},{"word":"the","start":223.35501,"end":223.515,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08736918866634369},{"word":"policy","start":223.515,"end":224.015,"confidence":1.0,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.07116343826055527},{"word":"will","start":224.53,"end":224.76999,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.011467337608337402},{"word":"start","start":224.76999,"end":225.01,"confidence":0.99902344,"punctuated_word":"start","sentiment":"neutral","sentiment_score":-0.015165679156780245},{"word":"basically","start":225.01,"end":225.48999,"confidence":0.8276367,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":0.028710171580314636},{"word":"accruing","start":225.48999,"end":225.98999,"confidence":0.99934894,"punctuated_word":"accruing","sentiment":"neutral","sentiment_score":0.06063757836818695},{"word":"payments","start":227.97,"end":228.45,"confidence":0.9707031,"punctuated_word":"payments","sentiment":"neutral","sentiment_score":0.01951839029788971},{"word":"for","start":228.45,"end":228.69,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07960747927427292},{"word":"you","start":228.69,"end":229.19,"confidence":0.84228516,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.0818750262260437},{"word":"and","start":229.73,"end":230.20999,"confidence":0.9658203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10172734409570694},{"word":"they","start":230.20999,"end":230.69,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.17350640892982483},{"word":"get","start":230.69,"end":230.93,"confidence":0.7709961,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.2649793028831482},{"word":"it","start":231.01,"end":231.17,"confidence":0.99121094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2288946807384491},{"word":"pays","start":231.17,"end":231.40999,"confidence":0.9370117,"punctuated_word":"pays","sentiment":"neutral","sentiment_score":0.2118011862039566},{"word":"out","start":231.40999,"end":231.73,"confidence":0.99609375,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.3115015923976898},{"word":"at","start":231.73,"end":231.81,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.2464170902967453},{"word":"the","start":231.81,"end":231.97,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.31514889001846313},{"word":"end","start":231.97,"end":232.04999,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.32716241478919983},{"word":"of","start":232.04999,"end":232.12999,"confidence":1.0,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.38006868958473206},{"word":"the","start":232.12999,"end":232.20999,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3195318877696991},{"word":"month","start":232.20999,"end":232.45,"confidence":0.9980469,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.32294324040412903},{"word":"so","start":232.45,"end":232.61,"confidence":0.9838867,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.22527667880058289},{"word":"the","start":232.61,"end":232.76999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2484712153673172},{"word":"first","start":232.76999,"end":233.01,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.23207233846187592},{"word":"time","start":233.01,"end":233.17,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.2936304211616516},{"word":"you","start":233.17,"end":233.33,"confidence":0.8305664,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2619970142841339},{"word":"will","start":233.33,"end":233.48999,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.22209201753139496},{"word":"see","start":233.48999,"end":233.73,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.33308568596839905},{"word":"a","start":233.73,"end":233.81,"confidence":0.94970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3153490722179413},{"word":"benefit","start":233.81,"end":234.29,"confidence":1.0,"punctuated_word":"benefit","sentiment":"positive","sentiment_score":0.3715817630290985},{"word":"will","start":234.29,"end":234.45,"confidence":0.97509766,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.24069443345069885},{"word":"basically","start":234.45,"end":234.95,"confidence":0.9838867,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":0.25257718563079834},{"word":"be","start":235.04999,"end":235.54999,"confidence":0.9951172,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2148582637310028},{"word":"two","start":235.65,"end":235.89,"confidence":0.984375,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.24206650257110596},{"word":"months","start":235.89,"end":236.12999,"confidence":0.9980469,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.2608709931373596},{"word":"after","start":236.12999,"end":236.37,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.26379290223121643},{"word":"you","start":236.37,"end":236.53,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.27200254797935486},{"word":"finish","start":236.53,"end":236.84999,"confidence":0.76171875,"punctuated_word":"finish","sentiment":"neutral","sentiment_score":0.17705003917217255},{"word":"work","start":236.84999,"end":237.25,"confidence":0.99194336,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":0.22141557931900024},{"word":"but","start":237.25,"end":237.48999,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.17120280861854553},{"word":"it","start":237.48999,"end":237.65,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.22205430269241333},{"word":"pays","start":237.65,"end":238.15,"confidence":1.0,"punctuated_word":"pays","sentiment":"neutral","sentiment_score":0.19509240984916687},{"word":"backwards","start":238.45,"end":238.95,"confidence":0.9995117,"punctuated_word":"backwards.","sentiment":"neutral","sentiment_score":0.2386576235294342},{"word":"you","start":239.285,"end":239.365,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.1677962839603424},{"word":"don't","start":239.365,"end":239.605,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.16203932464122772},{"word":"get","start":239.605,"end":239.685,"confidence":0.9707031,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.16882725059986117},{"word":"paid","start":239.685,"end":239.925,"confidence":0.9921875,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.13311707973480225},{"word":"for","start":239.925,"end":240.085,"confidence":0.984375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.13065719604492188},{"word":"the","start":240.085,"end":240.16501,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16654247045516968},{"word":"waiting","start":240.16501,"end":240.405,"confidence":1.0,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":0.13802513480186462},{"word":"period","start":240.405,"end":240.725,"confidence":0.9580078,"punctuated_word":"period,","sentiment":"neutral","sentiment_score":0.18486279249191284},{"word":"but","start":240.725,"end":240.88501,"confidence":0.9970703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.22151979804039},{"word":"it","start":240.88501,"end":241.045,"confidence":0.81933594,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.29813718795776367},{"word":"pays","start":241.045,"end":241.52501,"confidence":0.99902344,"punctuated_word":"pays","sentiment":"neutral","sentiment_score":0.21015073359012604},{"word":"you","start":241.52501,"end":241.765,"confidence":0.9472656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2441018521785736},{"word":"for","start":241.765,"end":242.265,"confidence":0.99316406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.23218832910060885},{"word":"for","start":242.325,"end":242.565,"confidence":0.99316406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2478356659412384},{"word":"any","start":242.565,"end":242.80501,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.284076064825058},{"word":"of","start":242.80501,"end":242.885,"confidence":0.99121094,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2779301702976227},{"word":"the","start":242.885,"end":242.965,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.248599112033844},{"word":"other","start":242.965,"end":243.125,"confidence":0.99902344,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.20781147480010984},{"word":"periods","start":243.125,"end":243.445,"confidence":0.9941406,"punctuated_word":"periods","sentiment":"neutral","sentiment_score":0.2144272029399872},{"word":"of","start":243.445,"end":243.605,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.19427230954170227},{"word":"time","start":243.605,"end":244.105,"confidence":0.99902344,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.20958226919174192},{"word":"so","start":245.125,"end":245.605,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.013242904096841812},{"word":"are","start":245.605,"end":245.685,"confidence":0.9873047,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.04063945636153221},{"word":"you","start":245.685,"end":245.845,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05748238414525986},{"word":"yeah","start":251.3,"end":251.54001,"confidence":0.9165039,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.014230651780962944},{"word":"you'll","start":251.54001,"end":251.7,"confidence":0.9482422,"punctuated_word":"You'll","sentiment":"neutral","sentiment_score":-0.024686893448233604},{"word":"still","start":251.7,"end":251.82,"confidence":0.98828125,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.03586037456989288},{"word":"you'll","start":251.94,"end":252.44,"confidence":0.97021484,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.01028662919998169},{"word":"if","start":252.82,"end":253.06,"confidence":0.88134766,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0063204411417245865},{"word":"you're","start":253.06,"end":253.22,"confidence":0.91503906,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.0046369098126888275},{"word":"offered","start":253.22,"end":253.38,"confidence":0.78125,"punctuated_word":"offered","sentiment":"neutral","sentiment_score":-0.0118771493434906},{"word":"to","start":253.38,"end":253.54001,"confidence":0.59716797,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.014775719493627548},{"word":"you'll","start":253.7,"end":253.94,"confidence":0.8942871,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.0336448960006237},{"word":"only","start":253.94,"end":254.18001,"confidence":0.99609375,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.039113011211156845},{"word":"get","start":254.18001,"end":254.34,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.031958941370248795},{"word":"paid","start":254.34,"end":254.5,"confidence":0.9980469,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.0289621539413929},{"word":"for","start":254.5,"end":254.66,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02726156637072563},{"word":"one","start":254.66,"end":255.16,"confidence":0.99658203,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.023885611444711685},{"word":"so","start":257.54,"end":257.7,"confidence":0.9506836,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.005028687417507172},{"word":"if","start":257.7,"end":257.78,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.015235517174005508},{"word":"you're","start":257.78,"end":257.94,"confidence":0.9711914,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.014188393019139768},{"word":"offered","start":257.94,"end":258.26,"confidence":0.8935547,"punctuated_word":"offered","sentiment":"neutral","sentiment_score":0.005550060421228409},{"word":"two","start":258.26,"end":258.42,"confidence":0.93847656,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.01159149780869484},{"word":"months","start":258.42,"end":258.66,"confidence":0.99853516,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":0.011907506734132768},{"word":"you'll","start":258.66,"end":258.9,"confidence":0.99853516,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.0003670503792818636},{"word":"get","start":258.9,"end":259.06,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.004586879163980484},{"word":"paid","start":259.06,"end":259.3,"confidence":1.0,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.020732656121253967},{"word":"for","start":259.3,"end":259.54,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01843610219657421},{"word":"one","start":259.54,"end":259.7,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.008553978055715561},{"word":"month","start":259.7,"end":260.2,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.009105563163757324},{"word":"worth","start":260.58,"end":260.82,"confidence":0.93359375,"punctuated_word":"worth","sentiment":"neutral","sentiment_score":-0.027323344722390175},{"word":"of","start":260.82,"end":260.98,"confidence":0.85253906,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0053132809698581696},{"word":"being","start":260.98,"end":261.22,"confidence":0.9902344,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.0695386752486229},{"word":"off","start":261.22,"end":261.46,"confidence":0.91625977,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.0856221467256546},{"word":"so","start":261.46,"end":261.62,"confidence":0.671875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06508934497833252},{"word":"they","start":261.62,"end":261.7,"confidence":0.5834961,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.222894549369812},{"word":"don't","start":261.7,"end":261.86,"confidence":0.99609375,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.19427073001861572},{"word":"like","start":261.94,"end":262.02,"confidence":0.98339844,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.17302033305168152},{"word":"none","start":262.02,"end":262.26,"confidence":0.99902344,"punctuated_word":"none","sentiment":"neutral","sentiment_score":-0.18456293642520905},{"word":"of","start":262.26,"end":262.34,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1286032497882843},{"word":"the","start":262.34,"end":262.42,"confidence":0.83935547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21973073482513428},{"word":"no","start":262.58,"end":262.74,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.2035691738128662},{"word":"income","start":262.74,"end":263.06,"confidence":0.9941406,"punctuated_word":"income","sentiment":"neutral","sentiment_score":-0.1978796124458313},{"word":"protection","start":263.06,"end":263.46,"confidence":0.99902344,"punctuated_word":"protection","sentiment":"neutral","sentiment_score":-0.16493603587150574},{"word":"policy","start":263.46,"end":263.86,"confidence":1.0,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.22494615614414215},{"word":"will","start":263.86,"end":264.1,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.15285445749759674},{"word":"pay","start":264.1,"end":264.26,"confidence":0.9892578,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.14918720722198486},{"word":"during","start":264.26,"end":264.58,"confidence":1.0,"punctuated_word":"during","sentiment":"neutral","sentiment_score":-0.17999130487442017},{"word":"its","start":264.58,"end":264.82,"confidence":0.98535156,"punctuated_word":"its","sentiment":"neutral","sentiment_score":-0.1871698647737503},{"word":"waiting","start":264.82,"end":265.14,"confidence":1.0,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":-0.1154707372188568},{"word":"period","start":265.14,"end":265.64,"confidence":1.0,"punctuated_word":"period.","sentiment":"neutral","sentiment_score":-0.1310594379901886},{"word":"you","start":269.17502,"end":269.335,"confidence":0.8911133,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.09541408717632294},{"word":"could","start":269.335,"end":269.655,"confidence":0.9863281,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.08682321012020111},{"word":"you","start":269.655,"end":269.73502,"confidence":0.9741211,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09452423453330994},{"word":"could","start":269.73502,"end":269.895,"confidence":0.9873047,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.09402719140052795},{"word":"submit","start":269.895,"end":270.295,"confidence":0.4741211,"punctuated_word":"submit","sentiment":"neutral","sentiment_score":0.0005711019039154053},{"word":"like","start":270.375,"end":270.535,"confidence":0.99316406,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.04020138084888458},{"word":"you","start":270.535,"end":270.615,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07549796998500824},{"word":"could","start":270.615,"end":270.775,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.04424936696887016},{"word":"submit","start":270.775,"end":271.095,"confidence":1.0,"punctuated_word":"submit","sentiment":"neutral","sentiment_score":-0.0338209792971611},{"word":"the","start":271.095,"end":271.255,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009849615395069122},{"word":"claim","start":271.255,"end":271.415,"confidence":0.9941406,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":0.021205872297286987},{"word":"yeah","start":273.015,"end":273.335,"confidence":0.99316406,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.018426520749926567},{"word":"no","start":273.335,"end":273.575,"confidence":0.9946289,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07259948551654816},{"word":"absolutely","start":273.575,"end":274.075,"confidence":1.0,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":0.07843372225761414},{"word":"no","start":274.45502,"end":274.775,"confidence":0.9995117,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.01782812923192978},{"word":"that's","start":274.775,"end":275.015,"confidence":0.99316406,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1732916533946991},{"word":"okay","start":275.015,"end":275.515,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.1925014704465866},{"word":"you","start":276.695,"end":276.855,"confidence":0.94384766,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.20003555715084076},{"word":"could","start":276.855,"end":277.095,"confidence":0.98535156,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.3088371753692627},{"word":"submit","start":277.095,"end":277.415,"confidence":1.0,"punctuated_word":"submit","sentiment":"neutral","sentiment_score":0.2086387723684311},{"word":"the","start":277.415,"end":277.495,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3044350743293762},{"word":"claim","start":277.495,"end":277.815,"confidence":1.0,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":0.285405695438385},{"word":"today","start":277.815,"end":278.315,"confidence":0.9946289,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.2889174222946167},{"word":"you","start":278.81998,"end":279.06,"confidence":0.7636719,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.18303890526294708},{"word":"will","start":279.06,"end":279.37997,"confidence":0.5151367,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.18716606497764587},{"word":"don't","start":279.53998,"end":279.78,"confidence":0.93359375,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.13368211686611176},{"word":"you","start":279.86,"end":280.02,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08043167740106583},{"word":"wouldn't","start":280.02,"end":280.25998,"confidence":0.9995117,"punctuated_word":"wouldn't","sentiment":"neutral","sentiment_score":0.07859646528959274},{"word":"submit","start":280.25998,"end":280.5,"confidence":1.0,"punctuated_word":"submit","sentiment":"neutral","sentiment_score":0.028762951493263245},{"word":"today","start":280.5,"end":280.81998,"confidence":0.7207031,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.14848795533180237},{"word":"we","start":280.81998,"end":281.18,"confidence":0.5307617,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.21299207210540771},{"word":"we","start":281.18,"end":281.53998,"confidence":0.65478516,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2677833139896393},{"word":"could","start":281.53998,"end":281.86,"confidence":0.5756836,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.29477185010910034},{"word":"start","start":281.86,"end":282.18,"confidence":0.96972656,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.27323219180107117},{"word":"the","start":282.18,"end":282.34,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.34052538871765137},{"word":"claim","start":282.34,"end":282.58,"confidence":0.9980469,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":0.27896979451179504},{"word":"today","start":282.58,"end":283.08,"confidence":0.7907715,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.30765730142593384},{"word":"and","start":283.46,"end":283.86,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.22322970628738403},{"word":"what","start":283.86,"end":284.09998,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.1697221398353577},{"word":"that","start":284.09998,"end":284.5,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.14515326917171478},{"word":"what","start":284.5,"end":284.74,"confidence":0.9970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.17585673928260803},{"word":"that","start":284.74,"end":284.9,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1918325424194336},{"word":"would","start":284.9,"end":285.13998,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.16543464362621307},{"word":"do","start":285.13998,"end":285.37997,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.16966474056243896},{"word":"with","start":285.37997,"end":285.46,"confidence":0.30004883,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.14348384737968445},{"word":"that","start":285.46,"end":285.69998,"confidence":0.8017578,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1813706010580063},{"word":"would","start":285.69998,"end":285.86,"confidence":0.89501953,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.16986922919750214},{"word":"just","start":285.86,"end":286.09998,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.19769832491874695},{"word":"essentially","start":286.09998,"end":286.59998,"confidence":0.9604492,"punctuated_word":"essentially","sentiment":"neutral","sentiment_score":0.14773762226104736},{"word":"send","start":286.65997,"end":286.9,"confidence":0.99121094,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.15671253204345703},{"word":"you","start":286.9,"end":287.06,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2004325240850449},{"word":"out","start":287.06,"end":287.21997,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.22503648698329928},{"word":"all","start":287.21997,"end":287.46,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.2024902850389481},{"word":"the","start":287.46,"end":287.53998,"confidence":0.94921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18952712416648865},{"word":"claims","start":287.53998,"end":287.93997,"confidence":0.9921875,"punctuated_word":"claims","sentiment":"neutral","sentiment_score":0.12502115964889526},{"word":"pack","start":287.93997,"end":288.43997,"confidence":0.9267578,"punctuated_word":"pack","sentiment":"neutral","sentiment_score":0.18361729383468628},{"word":"and","start":289.37997,"end":289.53998,"confidence":0.9536133,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2421681433916092},{"word":"all","start":289.53998,"end":289.69998,"confidence":0.99316406,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.22374480962753296},{"word":"the","start":289.69998,"end":289.78,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17229077219963074},{"word":"documents","start":289.78,"end":290.18,"confidence":0.99902344,"punctuated_word":"documents","sentiment":"neutral","sentiment_score":0.12107369303703308},{"word":"that","start":290.18,"end":290.25998,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.17603251338005066},{"word":"you","start":290.25998,"end":290.41998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15774737298488617},{"word":"need","start":290.41998,"end":290.58,"confidence":0.9941406,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.14912304282188416},{"word":"to","start":290.58,"end":290.65997,"confidence":0.95703125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1408332884311676},{"word":"fill","start":290.65997,"end":290.81998,"confidence":1.0,"punctuated_word":"fill","sentiment":"neutral","sentiment_score":0.11367212235927582},{"word":"out","start":290.81998,"end":290.97998,"confidence":0.9980469,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.1391144096851349},{"word":"just","start":290.97998,"end":291.13998,"confidence":0.97265625,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11548556387424468},{"word":"to","start":291.13998,"end":291.37997,"confidence":0.97680664,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":0.05048101395368576},{"word":"you","start":291.37997,"end":291.69998,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04964354634284973},{"word":"know","start":291.69998,"end":292.19998,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.030999429523944855},{"word":"go","start":293.06,"end":293.3,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.012164290994405746},{"word":"through","start":293.3,"end":293.53998,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.011679381132125854},{"word":"and","start":293.53998,"end":293.69998,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02520795911550522},{"word":"do","start":293.69998,"end":294.19998,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.02325315773487091},{"word":"of","start":297.835,"end":297.995,"confidence":0.89746094,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03014720231294632},{"word":"next","start":297.995,"end":298.315,"confidence":0.9941406,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.016358032822608948},{"word":"month","start":298.315,"end":298.815,"confidence":0.85253906,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.007737217471003532},{"word":"yep","start":300.395,"end":300.895,"confidence":0.9916992,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0015824263682588937},{"word":"so","start":307.195,"end":307.695,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0218307301402092},{"word":"august","start":309.06,"end":309.7,"confidence":0.9954427,"punctuated_word":"August","sentiment":"neutral","sentiment_score":-0.015765724703669548},{"word":"19","start":309.7,"end":310.34003,"confidence":0.9954427,"punctuated_word":"19","sentiment":"neutral","sentiment_score":-0.010915003716945648},{"word":"is","start":310.34,"end":310.58,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01684979535639286},{"word":"when","start":310.58,"end":310.82,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.04526260495185852},{"word":"the","start":310.82,"end":310.9,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07973888516426086},{"word":"surgery","start":310.9,"end":311.3,"confidence":1.0,"punctuated_word":"surgery","sentiment":"neutral","sentiment_score":-0.06588703393936157},{"word":"is","start":311.3,"end":311.8,"confidence":0.89404297,"punctuated_word":"is?","sentiment":"neutral","sentiment_score":-0.048668552190065384},{"word":"yeah","start":313.13998,"end":313.63998,"confidence":0.89331055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.038939885795116425},{"word":"yep","start":314.02,"end":314.52,"confidence":0.8679199,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0015691407024860382},{"word":"and","start":314.66,"end":314.9,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.011352408677339554},{"word":"then","start":314.9,"end":315.4,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.008530035614967346},{"word":"you're","start":315.54,"end":315.94,"confidence":0.97265625,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.020261406898498535},{"word":"intending","start":315.94,"end":316.41998,"confidence":0.9970703,"punctuated_word":"intending","sentiment":"neutral","sentiment_score":-0.01972361840307713},{"word":"on","start":316.41998,"end":316.5,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.021523695439100266},{"word":"returning","start":316.5,"end":316.9,"confidence":1.0,"punctuated_word":"returning","sentiment":"neutral","sentiment_score":-0.04906819015741348},{"word":"to","start":316.9,"end":317.06,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04910684376955032},{"word":"work","start":317.06,"end":317.46,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.042111605405807495},{"word":"when","start":317.46,"end":317.86,"confidence":0.97387695,"punctuated_word":"when?","sentiment":"neutral","sentiment_score":-0.026600025594234467},{"word":"sorry","start":317.86,"end":318.18,"confidence":0.7392578,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.04847719147801399},{"word":"twenty","start":318.18,"end":318.5,"confidence":0.9970703,"punctuated_word":"Twenty","sentiment":"neutral","sentiment_score":-0.03499068319797516},{"word":"fifth","start":318.5,"end":318.74,"confidence":0.9980469,"punctuated_word":"fifth","sentiment":"neutral","sentiment_score":-0.021972445771098137},{"word":"of","start":318.74,"end":319.24,"confidence":0.9733887,"punctuated_word":"of?","sentiment":"neutral","sentiment_score":-0.03891589120030403},{"word":"okay","start":322.83502,"end":323.33502,"confidence":0.99365234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03065640851855278},{"word":"okay","start":325.55502,"end":326.05502,"confidence":0.9848633,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07448948174715042},{"word":"may","start":332.93,"end":333.09,"confidence":0.8105469,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.03394000232219696},{"word":"i","start":333.09,"end":333.16998,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08173298835754395},{"word":"ask","start":333.16998,"end":333.41,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.08212822675704956},{"word":"what","start":333.41,"end":333.57,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.15788011252880096},{"word":"you're","start":333.57,"end":333.81,"confidence":0.98657227,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.1935797929763794},{"word":"having","start":333.81,"end":334.21,"confidence":1.0,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.22969023883342743},{"word":"done","start":334.21,"end":334.71,"confidence":0.9995117,"punctuated_word":"done?","sentiment":"neutral","sentiment_score":-0.1492394208908081},{"word":"yep","start":348.70502,"end":349.20502,"confidence":0.9946289,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.11432641744613647},{"word":"yep","start":351.505,"end":352.005,"confidence":0.9597168,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.0741112232208252},{"word":"yep","start":355.265,"end":355.765,"confidence":0.9387207,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.08813869208097458},{"word":"yes","start":363.04,"end":363.54,"confidence":0.82373047,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.17493413388729095},{"word":"yes","start":365.52,"end":366.02,"confidence":0.9453125,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.10174177587032318},{"word":"no","start":366.24,"end":366.47998,"confidence":0.91674805,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2951481342315674},{"word":"i","start":366.47998,"end":366.63998,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.28804588317871094},{"word":"know","start":366.63998,"end":367.12,"confidence":0.9926758,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.18868142366409305},{"word":"i","start":367.12,"end":367.62,"confidence":0.7529297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3153145909309387},{"word":"yep","start":374.815,"end":375.295,"confidence":0.89453125,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":-0.15022094547748566},{"word":"so","start":375.295,"end":375.45502,"confidence":0.98535156,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.12712299823760986},{"word":"we","start":375.45502,"end":375.61502,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.15102455019950867},{"word":"need","start":375.61502,"end":375.77502,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.138709157705307},{"word":"to","start":375.77502,"end":375.855,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12548938393592834},{"word":"get","start":375.855,"end":376.095,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.12351503223180772},{"word":"it","start":376.095,"end":376.33502,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08794743567705154},{"word":"patched","start":376.33502,"end":376.655,"confidence":0.97216797,"punctuated_word":"patched,","sentiment":"neutral","sentiment_score":-0.0654766708612442},{"word":"recovered","start":376.655,"end":377.05502,"confidence":0.9812012,"punctuated_word":"recovered,","sentiment":"neutral","sentiment_score":-0.07163142412900925},{"word":"and","start":377.05502,"end":377.375,"confidence":0.9902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0727059543132782},{"word":"put","start":377.375,"end":377.61502,"confidence":0.9819336,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.09594439715147018},{"word":"back","start":377.61502,"end":377.77502,"confidence":0.9873047,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.07705934345722198},{"word":"in","start":377.77502,"end":378.27502,"confidence":0.9975586,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":-0.058476150035858154},{"word":"yeah","start":384.27,"end":384.77,"confidence":0.98535156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05133233219385147},{"word":"they","start":387.94998,"end":388.11,"confidence":0.8769531,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.10074923932552338},{"word":"were","start":388.11,"end":388.27,"confidence":0.9111328,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.08836717903614044},{"word":"like","start":388.27,"end":388.43,"confidence":0.9519043,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.06985273212194443},{"word":"we'll","start":388.43,"end":388.66998,"confidence":0.9980469,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.08448570966720581},{"word":"see","start":388.66998,"end":388.83,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.06013840436935425},{"word":"you","start":388.83,"end":388.91,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07917211949825287},{"word":"in","start":388.91,"end":388.99,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06778625398874283},{"word":"a","start":388.99,"end":389.15,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07142137736082077},{"word":"month","start":389.15,"end":389.38998,"confidence":0.99853516,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.08062800019979477},{"word":"let's","start":389.38998,"end":389.63,"confidence":0.99902344,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.04542265832424164},{"word":"go","start":389.63,"end":390.03,"confidence":1.0,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":-0.032140959054231644},{"word":"yeah","start":390.03,"end":390.43,"confidence":0.8249512,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.018761297687888145},{"word":"of","start":390.43,"end":390.50998,"confidence":1.0,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.03780329599976539},{"word":"course","start":390.50998,"end":391.00998,"confidence":0.9975586,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":0.0508330762386322},{"word":"but","start":391.38998,"end":391.88998,"confidence":0.8671875,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.13060572743415833},{"word":"i","start":393.565,"end":393.64502,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1569400131702423},{"word":"can","start":393.64502,"end":393.885,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.19209778308868408},{"word":"definitely","start":393.885,"end":394.385,"confidence":0.99902344,"punctuated_word":"definitely","sentiment":"neutral","sentiment_score":0.22116653621196747},{"word":"initiate","start":394.845,"end":395.245,"confidence":0.94970703,"punctuated_word":"initiate","sentiment":"neutral","sentiment_score":0.2354717403650284},{"word":"the","start":395.245,"end":395.405,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.20532149076461792},{"word":"claim","start":395.405,"end":395.80502,"confidence":0.8601074,"punctuated_word":"claim.","sentiment":"neutral","sentiment_score":0.231179803609848},{"word":"so","start":395.80502,"end":395.965,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1985841989517212},{"word":"i","start":395.965,"end":396.125,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2307737022638321},{"word":"i","start":396.125,"end":396.20502,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.24047529697418213},{"word":"the","start":396.36502,"end":396.445,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19495585560798645},{"word":"claims","start":396.445,"end":396.765,"confidence":0.8330078,"punctuated_word":"claims","sentiment":"neutral","sentiment_score":0.17626988887786865},{"word":"package","start":396.765,"end":397.08502,"confidence":0.8251953,"punctuated_word":"package","sentiment":"neutral","sentiment_score":0.13472677767276764},{"word":"comes","start":397.08502,"end":397.325,"confidence":0.61083984,"punctuated_word":"comes","sentiment":"neutral","sentiment_score":0.17003872990608215},{"word":"out","start":397.325,"end":397.48502,"confidence":0.92333984,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.16076526045799255},{"word":"to","start":397.48502,"end":397.725,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15157611668109894},{"word":"you","start":397.725,"end":398.045,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12943607568740845},{"word":"because","start":398.045,"end":398.285,"confidence":0.390625,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.10627499222755432},{"word":"i'm","start":398.285,"end":398.445,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.10455014556646348},{"word":"assuming","start":398.445,"end":398.765,"confidence":1.0,"punctuated_word":"assuming","sentiment":"neutral","sentiment_score":0.12622596323490143},{"word":"you'll","start":398.765,"end":399.005,"confidence":0.99853516,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.06718644499778748},{"word":"have","start":399.005,"end":399.245,"confidence":0.99609375,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":0.04432373121380806},{"word":"like","start":399.245,"end":399.64502,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.04612487927079201},{"word":"meetings","start":399.64502,"end":400.045,"confidence":1.0,"punctuated_word":"meetings","sentiment":"neutral","sentiment_score":0.038802407681941986},{"word":"with","start":400.045,"end":400.545,"confidence":0.8918457,"punctuated_word":"with,","sentiment":"neutral","sentiment_score":0.01871836557984352},{"word":"like","start":400.605,"end":400.92502,"confidence":0.9980469,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.027354534715414047},{"word":"your","start":400.92502,"end":401.08502,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.009444817900657654},{"word":"doctors","start":401.08502,"end":401.48502,"confidence":0.99902344,"punctuated_word":"doctors","sentiment":"neutral","sentiment_score":0.013428092002868652},{"word":"and","start":401.48502,"end":401.64502,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01856103539466858},{"word":"stuff","start":401.64502,"end":401.805,"confidence":1.0,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":-0.01754824072122574},{"word":"like","start":401.805,"end":401.965,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.0011180564761161804},{"word":"that","start":401.965,"end":402.465,"confidence":0.9975586,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.0321049802005291},{"word":"yeah","start":416.53998,"end":417.03998,"confidence":0.84521484,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.024961097165942192},{"word":"yep","start":423.11502,"end":423.195,"confidence":0.8769531,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.013529314659535885},{"word":"yep","start":423.195,"end":423.435,"confidence":0.9482422,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02691642940044403},{"word":"yes","start":423.435,"end":423.935,"confidence":0.9633789,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.011271151714026928},{"word":"yeah","start":428.075,"end":428.315,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.2684886157512665},{"word":"well","start":428.315,"end":428.635,"confidence":0.81347656,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.2211662232875824},{"word":"we","start":428.635,"end":428.715,"confidence":0.875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.26290303468704224},{"word":"generally","start":428.715,"end":429.195,"confidence":0.90234375,"punctuated_word":"generally","sentiment":"neutral","sentiment_score":-0.2674146890640259},{"word":"can't","start":429.195,"end":429.515,"confidence":0.98950195,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.2886638045310974},{"word":"work","start":429.515,"end":429.755,"confidence":0.9980469,"punctuated_word":"work","sentiment":"negative","sentiment_score":-0.35287606716156006},{"word":"while","start":429.755,"end":429.915,"confidence":0.33862305,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.26105502247810364},{"word":"you","start":429.915,"end":430.415,"confidence":0.9375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2996233105659485},{"word":"sleep","start":430.475,"end":430.635,"confidence":0.67871094,"punctuated_word":"sleep","sentiment":"neutral","sentiment_score":-0.25902748107910156},{"word":"on","start":430.635,"end":430.715,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.30727696418762207},{"word":"a","start":430.715,"end":430.795,"confidence":0.94189453,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.27723199129104614},{"word":"table","start":430.795,"end":431.295,"confidence":0.83740234,"punctuated_word":"table.","sentiment":"neutral","sentiment_score":-0.27738216519355774},{"word":"and","start":432.85,"end":433.09,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.16034384071826935},{"word":"then","start":433.09,"end":433.17,"confidence":0.98217773,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":-0.11215506494045258},{"word":"yeah","start":433.17,"end":433.57,"confidence":0.9970703,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.12623171508312225},{"word":"you'll","start":433.57,"end":433.73,"confidence":1.0,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.18293385207653048},{"word":"have","start":433.73,"end":433.89,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.20006585121154785},{"word":"to","start":433.89,"end":434.39,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20925670862197876},{"word":"be","start":434.53,"end":434.77,"confidence":0.9453125,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.22046753764152527},{"word":"off","start":434.77,"end":435.01,"confidence":1.0,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.17871128022670746},{"word":"during","start":435.01,"end":435.33002,"confidence":0.9980469,"punctuated_word":"during","sentiment":"neutral","sentiment_score":-0.22070492804050448},{"word":"recovery","start":435.33002,"end":435.83002,"confidence":0.98461914,"punctuated_word":"recovery.","sentiment":"neutral","sentiment_score":-0.16339334845542908},{"word":"so","start":435.89,"end":436.13,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03676006197929382},{"word":"i","start":436.13,"end":436.21,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02481173351407051},{"word":"can","start":436.21,"end":436.53,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.006075374782085419},{"word":"i","start":436.53,"end":436.69,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.005432683974504471},{"word":"can","start":436.69,"end":436.85,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.001836489886045456},{"word":"send","start":436.85,"end":437.09,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.02062060311436653},{"word":"for","start":437.09,"end":437.33002,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.005067199468612671},{"word":"a","start":437.33002,"end":437.41,"confidence":0.93847656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.001989351585507393},{"word":"client's","start":437.41,"end":437.73,"confidence":0.6890869,"punctuated_word":"client's","sentiment":"neutral","sentiment_score":-0.0016292594373226166},{"word":"back","start":437.73,"end":437.89,"confidence":0.58618164,"punctuated_word":"back?","sentiment":"neutral","sentiment_score":-0.0053849490359425545},{"word":"so","start":437.89,"end":437.97,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.018650498241186145},{"word":"i","start":437.97,"end":438.05,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04510830342769623},{"word":"can","start":438.05,"end":438.21,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.033177025616168976},{"word":"put","start":438.21,"end":438.29,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.03259913995862007},{"word":"a","start":438.29,"end":438.37,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07103253901004791},{"word":"request","start":438.37,"end":438.69,"confidence":1.0,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.08603803813457489},{"word":"in","start":438.69,"end":438.85,"confidence":0.9589844,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.08785995841026306},{"word":"for","start":438.85,"end":439.01,"confidence":0.96972656,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08656148612499237},{"word":"a","start":439.01,"end":439.09,"confidence":0.9550781,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05168583989143371},{"word":"client's","start":439.09,"end":439.33002,"confidence":0.9970703,"punctuated_word":"client's","sentiment":"neutral","sentiment_score":0.036732058972120285},{"word":"back","start":439.33002,"end":439.49,"confidence":0.98095703,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.01604853942990303},{"word":"to","start":439.49,"end":439.57,"confidence":0.83740234,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.055904410779476166},{"word":"be","start":439.57,"end":439.73,"confidence":0.98291016,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.045764319598674774},{"word":"sent","start":439.73,"end":439.89,"confidence":1.0,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.03549971804022789},{"word":"to","start":439.89,"end":440.05,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04702671617269516},{"word":"you","start":440.05,"end":440.55,"confidence":0.9819336,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.03016013465821743},{"word":"so","start":441.25,"end":441.65,"confidence":0.97998047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.016705427318811417},{"word":"it'll","start":441.65,"end":442.15,"confidence":0.99853516,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":0.02416104637086391},{"word":"come","start":442.21,"end":442.53,"confidence":0.9970703,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.026825513690710068},{"word":"through","start":442.53,"end":443.03,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.0006712973117828369},{"word":"whoops","start":443.81,"end":444.31,"confidence":0.81103516,"punctuated_word":"whoops.","sentiment":"neutral","sentiment_score":-0.009412217885255814},{"word":"it'll","start":444.37,"end":444.69,"confidence":0.9875488,"punctuated_word":"It'll","sentiment":"neutral","sentiment_score":-0.0023069544695317745},{"word":"come","start":444.69,"end":444.85,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.003379765897989273},{"word":"through","start":444.85,"end":445.01,"confidence":0.9980469,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.012522246688604357},{"word":"to","start":445.01,"end":445.17,"confidence":0.90234375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01654672436416149},{"word":"either","start":445.17,"end":445.49,"confidence":0.81396484,"punctuated_word":"either","sentiment":"neutral","sentiment_score":-0.007117994129657745},{"word":"email","start":445.49,"end":445.81,"confidence":0.9980469,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.015139147639274595},{"word":"or","start":445.81,"end":445.97,"confidence":0.9951172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.02672671712934971},{"word":"post","start":445.97,"end":446.21,"confidence":0.8925781,"punctuated_word":"post,","sentiment":"neutral","sentiment_score":-0.027519242838025093},{"word":"generally","start":446.21,"end":446.69,"confidence":0.9970703,"punctuated_word":"generally","sentiment":"neutral","sentiment_score":-0.05266256257891655},{"word":"email","start":446.69,"end":447.135,"confidence":0.857666,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":-0.035583287477493286},{"word":"unless","start":447.61502,"end":447.935,"confidence":0.9760742,"punctuated_word":"unless","sentiment":"neutral","sentiment_score":-0.044720180332660675},{"word":"you","start":447.935,"end":448.095,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.058932915329933167},{"word":"really","start":448.095,"end":448.33502,"confidence":0.9682617,"punctuated_word":"really,","sentiment":"neutral","sentiment_score":-0.07484301179647446},{"word":"really","start":448.33502,"end":448.575,"confidence":0.99194336,"punctuated_word":"really,","sentiment":"neutral","sentiment_score":-0.07490134239196777},{"word":"really","start":448.575,"end":448.73502,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.08145304769277573},{"word":"want","start":448.73502,"end":448.89502,"confidence":0.9370117,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.04912039637565613},{"word":"it","start":448.89502,"end":448.975,"confidence":0.9550781,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.021520648151636124},{"word":"posted","start":448.975,"end":449.475,"confidence":0.9890137,"punctuated_word":"posted.","sentiment":"neutral","sentiment_score":-0.013118542730808258},{"word":"from","start":452.095,"end":452.595,"confidence":0.9707031,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.026231862604618073},{"word":"there","start":452.655,"end":453.155,"confidence":0.79174805,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.022730039432644844},{"word":"there's","start":453.295,"end":453.535,"confidence":0.8366699,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.03594406694173813},{"word":"a","start":453.535,"end":453.695,"confidence":0.95166016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06552556902170181},{"word":"requirement","start":453.695,"end":454.17502,"confidence":1.0,"punctuated_word":"requirement","sentiment":"neutral","sentiment_score":-0.05492031574249267},{"word":"for","start":454.17502,"end":454.33502,"confidence":0.97802734,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08414686471223831},{"word":"you","start":454.33502,"end":454.495,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1179954782128334},{"word":"to","start":454.495,"end":454.575,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11530625820159912},{"word":"fill","start":454.575,"end":454.815,"confidence":1.0,"punctuated_word":"fill","sentiment":"neutral","sentiment_score":-0.08874180912971497},{"word":"out","start":454.815,"end":455.315,"confidence":0.99316406,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":-0.07108604907989502},{"word":"like","start":456.33502,"end":456.83502,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.08845487236976624},{"word":"bits","start":457.61502,"end":457.855,"confidence":0.9970703,"punctuated_word":"bits","sentiment":"neutral","sentiment_score":-0.06418128311634064},{"word":"and","start":457.855,"end":458.015,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08168983459472656},{"word":"pieces","start":458.015,"end":458.255,"confidence":0.7963867,"punctuated_word":"pieces.","sentiment":"neutral","sentiment_score":-0.08493378013372421},{"word":"so","start":458.255,"end":458.415,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06463657319545746},{"word":"it's","start":458.415,"end":458.495,"confidence":0.92496747,"punctuated_word":"it's,","sentiment":"neutral","sentiment_score":-0.09410819411277772},{"word":"you","start":458.495,"end":458.575,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0999945104122162},{"word":"know","start":458.575,"end":458.89502,"confidence":0.9675293,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.0847756564617157},{"word":"this","start":458.89502,"end":459.05502,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.14040350914001465},{"word":"is","start":459.05502,"end":459.215,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1247609332203865},{"word":"the","start":459.215,"end":459.51,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15354369580745697},{"word":"job","start":459.59,"end":459.75,"confidence":0.94189453,"punctuated_word":"job","sentiment":"neutral","sentiment_score":-0.1056237369775772},{"word":"that","start":459.75,"end":459.91,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08815360069274902},{"word":"i","start":459.91,"end":459.99002,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11731693148612976},{"word":"do","start":459.99002,"end":460.15002,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.09538641571998596},{"word":"right","start":460.15002,"end":460.39,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.10027951002120972},{"word":"now","start":460.39,"end":460.71002,"confidence":0.8876953,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.09627243876457214},{"word":"and","start":460.71002,"end":460.87,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09601956605911256},{"word":"this","start":460.87,"end":461.03,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.13645951449871063},{"word":"is","start":461.03,"end":461.19,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1327071338891983},{"word":"what","start":461.19,"end":461.35,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.1656416803598404},{"word":"i","start":461.35,"end":461.43002,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1894042044878006},{"word":"have","start":461.43002,"end":461.59,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.162665456533432},{"word":"been","start":461.59,"end":461.83002,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.205108106136322},{"word":"doing","start":461.83002,"end":462.07,"confidence":0.7780762,"punctuated_word":"doing,","sentiment":"neutral","sentiment_score":-0.15804877877235413},{"word":"and","start":462.07,"end":462.47,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.19850613176822665},{"word":"i","start":462.47,"end":462.63,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3696700930595398},{"word":"can't","start":462.63,"end":462.95,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.3546333909034729},{"word":"work","start":462.95,"end":463.27002,"confidence":1.0,"punctuated_word":"work","sentiment":"negative","sentiment_score":-0.442307561635971},{"word":"because","start":463.27002,"end":463.51,"confidence":0.9980469,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.3760324716567993},{"word":"of","start":463.51,"end":463.75,"confidence":0.83935547,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.4099346697330475},{"word":"surgery","start":463.75,"end":464.15002,"confidence":0.7858887,"punctuated_word":"surgery.","sentiment":"neutral","sentiment_score":-0.26020973920822144},{"word":"and","start":464.15002,"end":464.39,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.060789164155721664},{"word":"this","start":464.39,"end":464.55002,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.09376772493124008},{"word":"is","start":464.55002,"end":464.63,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05674796923995018},{"word":"the","start":464.63,"end":464.79,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05690114200115204},{"word":"expected","start":464.79,"end":465.11002,"confidence":1.0,"punctuated_word":"expected","sentiment":"neutral","sentiment_score":-0.026507161557674408},{"word":"time","start":465.11002,"end":465.35,"confidence":0.9633789,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.02109936624765396},{"word":"frame","start":465.35,"end":465.51,"confidence":1.0,"punctuated_word":"frame","sentiment":"neutral","sentiment_score":0.015595626085996628},{"word":"that","start":465.51,"end":465.67,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.013975240290164948},{"word":"i","start":465.67,"end":465.75,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.015948586165905},{"word":"have","start":465.75,"end":465.99002,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0024335384368896484},{"word":"off","start":465.99002,"end":466.15002,"confidence":0.7766113,"punctuated_word":"off,","sentiment":"neutral","sentiment_score":-0.006552025675773621},{"word":"and","start":466.15002,"end":466.31,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.009561382234096529},{"word":"then","start":466.31,"end":466.47,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.03486114740371704},{"word":"your","start":466.47,"end":466.71002,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.001576051115989685},{"word":"doctor","start":466.71002,"end":467.21002,"confidence":1.0,"punctuated_word":"doctor","sentiment":"neutral","sentiment_score":-0.026270102709531784},{"word":"will","start":467.67,"end":467.91,"confidence":0.8535156,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.015656501054763794},{"word":"also","start":467.91,"end":468.15002,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.02161756530404091},{"word":"sign","start":468.15002,"end":468.47,"confidence":1.0,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":-0.031437985599040985},{"word":"off","start":468.47,"end":468.71002,"confidence":0.51416016,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.022606514394283295},{"word":"on","start":468.71002,"end":469.03,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.030279941856861115},{"word":"on","start":469.03,"end":469.27002,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.029750261455774307},{"word":"one","start":469.27002,"end":469.59,"confidence":0.9916992,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.03149774670600891},{"word":"so","start":469.59,"end":470.09,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.00959855318069458},{"word":"the","start":471.03,"end":471.27002,"confidence":0.9760742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01135927438735962},{"word":"claim's","start":471.27002,"end":471.59,"confidence":0.4522705,"punctuated_word":"claim's","sentiment":"neutral","sentiment_score":-0.002986262319609523},{"word":"back's","start":471.59,"end":471.91,"confidence":0.5336914,"punctuated_word":"back's","sentiment":"neutral","sentiment_score":0.020401692017912865},{"word":"pretty","start":471.91,"end":472.15002,"confidence":1.0,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.05042118579149246},{"word":"clear","start":472.15002,"end":472.47,"confidence":0.98999023,"punctuated_word":"clear.","sentiment":"neutral","sentiment_score":-0.02200203388929367},{"word":"like","start":472.47,"end":472.63,"confidence":0.99658203,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.009525187313556671},{"word":"they're","start":472.63,"end":472.87,"confidence":0.8898926,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.021838854998350143},{"word":"not","start":472.87,"end":473.295,"confidence":0.9970703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.042260974645614624},{"word":"they","start":473.295,"end":473.535,"confidence":0.9980469,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.07707974314689636},{"word":"don't","start":473.535,"end":473.77502,"confidence":0.9187012,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.06506180018186569},{"word":"try","start":473.77502,"end":474.27502,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.17750872671604156},{"word":"to","start":474.655,"end":474.89502,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1283278465270996},{"word":"be","start":474.89502,"end":474.975,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.144919291138649},{"word":"obtuse","start":474.975,"end":475.475,"confidence":0.9947917,"punctuated_word":"obtuse","sentiment":"neutral","sentiment_score":-0.15430636703968048},{"word":"with","start":475.535,"end":475.855,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.07788916677236557},{"word":"how","start":475.855,"end":476.015,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.11817666888237},{"word":"they","start":476.015,"end":476.515,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.0950734317302704},{"word":"design","start":476.655,"end":476.975,"confidence":0.9472656,"punctuated_word":"design","sentiment":"neutral","sentiment_score":-0.10735704749822617},{"word":"them","start":476.975,"end":477.475,"confidence":0.9980469,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.0660792738199234},{"word":"it","start":477.77502,"end":477.93503,"confidence":0.90722656,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.01788870431482792},{"word":"is","start":477.93503,"end":478.015,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0276121124625206},{"word":"a","start":478.015,"end":478.095,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03668802231550217},{"word":"little","start":478.095,"end":478.33502,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.04118608683347702},{"word":"bit","start":478.33502,"end":478.41504,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.05228251591324806},{"word":"of","start":478.41504,"end":478.49503,"confidence":0.9790039,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06597086787223816},{"word":"paperwork","start":478.49503,"end":478.99503,"confidence":0.7885742,"punctuated_word":"paperwork,","sentiment":"neutral","sentiment_score":-0.059847861528396606},{"word":"but","start":479.21503,"end":479.61502,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.042165134102106094},{"word":"generally","start":479.61502,"end":480.095,"confidence":0.64746094,"punctuated_word":"generally","sentiment":"neutral","sentiment_score":-0.043034546077251434},{"word":"speaking","start":480.095,"end":480.415,"confidence":0.8540039,"punctuated_word":"speaking,","sentiment":"neutral","sentiment_score":-0.026770299300551414},{"word":"for","start":480.415,"end":480.575,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.040665287524461746},{"word":"any","start":480.575,"end":480.815,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.01506425440311432},{"word":"client","start":480.815,"end":481.05502,"confidence":0.99902344,"punctuated_word":"client","sentiment":"neutral","sentiment_score":-0.06493058800697327},{"word":"that","start":481.05502,"end":481.55502,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05238430574536323},{"word":"knows","start":481.855,"end":482.355,"confidence":0.9970703,"punctuated_word":"knows","sentiment":"neutral","sentiment_score":-0.01404866948723793},{"word":"oh","start":484.655,"end":484.975,"confidence":0.7038574,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.0006701350212097168},{"word":"wait","start":484.975,"end":485.31,"confidence":0.8095703,"punctuated_word":"wait.","sentiment":"neutral","sentiment_score":-0.009944863617420197},{"word":"but","start":485.47,"end":485.71,"confidence":0.9970703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.004644311964511871},{"word":"for","start":485.71,"end":485.79,"confidence":0.8964844,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.007745727896690369},{"word":"any","start":485.79,"end":486.03,"confidence":0.9980469,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.030438154935836792},{"word":"client","start":486.03,"end":486.27,"confidence":0.9892578,"punctuated_word":"client","sentiment":"neutral","sentiment_score":0.006737120449542999},{"word":"that","start":486.27,"end":486.35,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.009874790906906128},{"word":"i","start":486.35,"end":486.51,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02016589790582657},{"word":"that","start":486.59,"end":486.75,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.005838073790073395},{"word":"knows","start":486.75,"end":486.99,"confidence":0.9951172,"punctuated_word":"knows","sentiment":"neutral","sentiment_score":-0.03953685611486435},{"word":"that","start":486.99,"end":487.15,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.008612170815467834},{"word":"they're","start":487.15,"end":487.31,"confidence":0.9995117,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.04529457539319992},{"word":"gonna","start":487.31,"end":487.47,"confidence":0.9980469,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.049588095396757126},{"word":"be","start":487.47,"end":487.63,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.05834880471229553},{"word":"off","start":487.63,"end":487.79,"confidence":0.9975586,"punctuated_word":"off,","sentiment":"neutral","sentiment_score":-0.04674123600125313},{"word":"i","start":487.79,"end":487.95,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0244838148355484},{"word":"always","start":487.95,"end":488.19,"confidence":1.0,"punctuated_word":"always","sentiment":"neutral","sentiment_score":0.05211341381072998},{"word":"try","start":488.19,"end":488.35,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.0010318458080291748},{"word":"and","start":488.35,"end":488.51,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03883370757102966},{"word":"get","start":488.51,"end":488.66998,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.0022812187671661377},{"word":"the","start":488.66998,"end":488.75,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01603454351425171},{"word":"claims","start":488.75,"end":488.99,"confidence":0.9941406,"punctuated_word":"claims","sentiment":"neutral","sentiment_score":0.006388634443283081},{"word":"back","start":488.99,"end":489.23,"confidence":0.99316406,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.018127113580703735},{"word":"before","start":489.23,"end":489.47,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.024175867438316345},{"word":"they're","start":489.47,"end":489.63,"confidence":0.9885254,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.0609903447329998},{"word":"gonna","start":489.63,"end":489.79,"confidence":0.99902344,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.05116966366767883},{"word":"be","start":489.79,"end":489.87,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06847884505987167},{"word":"off","start":489.87,"end":490.11,"confidence":1.0,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.08215391635894775},{"word":"because","start":490.11,"end":490.43,"confidence":0.49047852,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.0001898407936096191},{"word":"when","start":490.43,"end":490.59,"confidence":0.99902344,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.026113435626029968},{"word":"you're","start":490.59,"end":490.83,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.021887831389904026},{"word":"off","start":490.83,"end":491.33,"confidence":0.9946289,"punctuated_word":"off,","sentiment":"neutral","sentiment_score":-0.03386823832988739},{"word":"you","start":491.38998,"end":491.55,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.009645342826843262},{"word":"don't","start":491.55,"end":491.71,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.07649915665388107},{"word":"want","start":491.71,"end":491.87,"confidence":0.5493164,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.13525602221488953},{"word":"to","start":491.87,"end":491.95,"confidence":0.8676758,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1854998767375946},{"word":"be","start":491.95,"end":492.03,"confidence":0.9404297,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.16715559363365173},{"word":"running","start":492.03,"end":492.27,"confidence":1.0,"punctuated_word":"running","sentiment":"neutral","sentiment_score":-0.19221565127372744},{"word":"around","start":492.27,"end":492.51,"confidence":1.0,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.17146895825862885},{"word":"trying","start":492.51,"end":492.83,"confidence":0.9667969,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.13155443966388702},{"word":"to","start":492.83,"end":492.99,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1881815791130066},{"word":"see","start":492.99,"end":493.23,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.2162313163280487},{"word":"people","start":493.23,"end":493.63,"confidence":1.0,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.11170347034931184},{"word":"and","start":493.63,"end":493.95,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07956931740045547},{"word":"or","start":494.03,"end":494.27,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.07124501466751099},{"word":"making","start":494.27,"end":494.66998,"confidence":1.0,"punctuated_word":"making","sentiment":"neutral","sentiment_score":-0.11839592456817628},{"word":"extra","start":494.66998,"end":494.99,"confidence":0.9951172,"punctuated_word":"extra","sentiment":"neutral","sentiment_score":-0.04468652606010437},{"word":"doctor's","start":494.99,"end":495.38998,"confidence":0.90356445,"punctuated_word":"doctor's","sentiment":"neutral","sentiment_score":-0.05315203592181206},{"word":"appointments","start":495.38998,"end":495.71,"confidence":0.97265625,"punctuated_word":"appointments","sentiment":"neutral","sentiment_score":-0.02941340953111649},{"word":"on","start":495.71,"end":495.87,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0013552755117416382},{"word":"top","start":495.87,"end":496.03,"confidence":1.0,"punctuated_word":"top","sentiment":"neutral","sentiment_score":-0.008367165923118591},{"word":"of","start":496.03,"end":496.11,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.010524511337280272},{"word":"what","start":496.11,"end":496.27,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0010639801621437073},{"word":"you","start":496.27,"end":496.43,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014157734811306},{"word":"already","start":496.43,"end":496.75,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.02490530163049698},{"word":"have","start":496.75,"end":496.91,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0027763843536376953},{"word":"to","start":496.91,"end":496.99,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.020072586834430695},{"word":"make","start":496.99,"end":497.325,"confidence":1.0,"punctuated_word":"make.","sentiment":"neutral","sentiment_score":0.0023447275161743164},{"word":"so","start":497.48502,"end":497.64502,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07990559935569763},{"word":"if","start":497.64502,"end":497.725,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1370323896408081},{"word":"you","start":497.725,"end":497.765,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10352935642004012},{"word":"have","start":497.765,"end":497.80502,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08869534730911255},{"word":"the","start":497.80502,"end":498.045,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07671097666025162},{"word":"documents","start":498.045,"end":498.445,"confidence":0.99121094,"punctuated_word":"documents","sentiment":"neutral","sentiment_score":0.02341356873512268},{"word":"ahead","start":498.445,"end":498.605,"confidence":0.9863281,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.08414848893880844},{"word":"of","start":498.605,"end":498.765,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07819525897502899},{"word":"time","start":498.765,"end":499.005,"confidence":0.9975586,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.09515071660280228},{"word":"you","start":499.005,"end":499.08502,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12860360741615295},{"word":"can","start":499.08502,"end":499.24503,"confidence":0.9951172,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10168808698654176},{"word":"take","start":499.24503,"end":499.48502,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.08021008223295212},{"word":"them","start":499.48502,"end":499.725,"confidence":0.99902344,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.04781011492013931},{"word":"to","start":499.725,"end":499.96503,"confidence":0.8642578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0726645365357399},{"word":"doctor's","start":499.96503,"end":500.285,"confidence":0.97021484,"punctuated_word":"doctor's","sentiment":"neutral","sentiment_score":0.015843866392970085},{"word":"appointments","start":500.285,"end":500.685,"confidence":0.9941406,"punctuated_word":"appointments","sentiment":"neutral","sentiment_score":0.03576663136482239},{"word":"that","start":500.685,"end":500.765,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06429149955511093},{"word":"you","start":500.765,"end":500.92502,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.020457923412323},{"word":"already","start":500.92502,"end":501.24503,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.033803366124629974},{"word":"have","start":501.24503,"end":501.405,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.019882701337337497},{"word":"scheduled","start":501.405,"end":501.905,"confidence":0.99853516,"punctuated_word":"scheduled.","sentiment":"neutral","sentiment_score":0.01703355461359024},{"word":"yeah","start":505.80502,"end":506.125,"confidence":0.9350586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0887269675731659},{"word":"so","start":506.125,"end":506.36502,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.14817531406879425},{"word":"i","start":506.36502,"end":506.52502,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1849256157875061},{"word":"can","start":506.52502,"end":506.685,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2819649875164032},{"word":"definitely","start":506.685,"end":507.08502,"confidence":1.0,"punctuated_word":"definitely","sentiment":"neutral","sentiment_score":0.31609800457954407},{"word":"do","start":507.08502,"end":507.325,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.2400912344455719},{"word":"that","start":507.325,"end":507.565,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.3314318358898163},{"word":"side","start":507.565,"end":507.725,"confidence":0.9980469,"punctuated_word":"side","sentiment":"neutral","sentiment_score":0.2740519344806671},{"word":"of","start":507.725,"end":507.885,"confidence":1.0,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.3627709448337555},{"word":"things","start":507.885,"end":508.385,"confidence":0.99902344,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":0.3021553158760071},{"word":"now","start":508.765,"end":509.265,"confidence":1.0,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.004471123218536377},{"word":"on","start":509.325,"end":509.48502,"confidence":0.9902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.015106841921806335},{"word":"the","start":509.48502,"end":509.64502,"confidence":0.96875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.020197011530399323},{"word":"side","start":509.64502,"end":509.885,"confidence":1.0,"punctuated_word":"side","sentiment":"neutral","sentiment_score":-0.020744428038597107},{"word":"of","start":509.885,"end":510.125,"confidence":0.9604492,"punctuated_word":"of,","sentiment":"neutral","sentiment_score":-0.06087198480963707},{"word":"i","start":510.125,"end":510.20502,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0965159237384796},{"word":"guess","start":510.20502,"end":510.70502,"confidence":0.99609375,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":-0.08540809899568558},{"word":"you're","start":510.765,"end":511.08502,"confidence":0.8989258,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.13593503832817078},{"word":"rolling","start":511.08502,"end":511.565,"confidence":1.0,"punctuated_word":"rolling","sentiment":"neutral","sentiment_score":-0.1048450842499733},{"word":"out","start":511.565,"end":512.065,"confidence":0.99609375,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":-0.11849656701087952},{"word":"i","start":512.56,"end":512.63995,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3303118348121643},{"word":"would","start":512.63995,"end":512.8,"confidence":1.0,"punctuated_word":"would","sentiment":"negative","sentiment_score":-0.4040293693542481},{"word":"be","start":512.8,"end":513.04,"confidence":0.99902344,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.3618474304676056},{"word":"amiss","start":513.04,"end":513.27997,"confidence":0.7770996,"punctuated_word":"amiss","sentiment":"negative","sentiment_score":-0.3472929000854492},{"word":"if","start":513.27997,"end":513.44,"confidence":0.99121094,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.36269527673721313},{"word":"i","start":513.44,"end":513.51996,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.34026867151260376},{"word":"didn't","start":513.51996,"end":513.67993,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.2822667062282562},{"word":"at","start":513.67993,"end":513.83997,"confidence":0.9716797,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.31041160225868225},{"word":"least","start":513.83997,"end":514.07996,"confidence":1.0,"punctuated_word":"least","sentiment":"negative","sentiment_score":-0.3352799713611603},{"word":"ask","start":514.07996,"end":514.31995,"confidence":0.9970703,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.21831014752388},{"word":"the","start":514.31995,"end":514.48,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22442466020584104},{"word":"question","start":514.48,"end":514.8,"confidence":0.99316406,"punctuated_word":"question","sentiment":"neutral","sentiment_score":-0.1530354470014572},{"word":"that","start":514.8,"end":515.04,"confidence":0.99121094,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.19393913447856903},{"word":"you're","start":515.04,"end":515.36,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.22907614707946777},{"word":"still","start":515.36,"end":515.6,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.2259967625141144},{"word":"comfortable","start":515.6,"end":516.07996,"confidence":1.0,"punctuated_word":"comfortable","sentiment":"neutral","sentiment_score":-0.13612812757492063},{"word":"going","start":516.07996,"end":516.31995,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.1307273954153061},{"word":"ahead","start":516.31995,"end":516.56,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":-0.13790789246559143},{"word":"with","start":516.56,"end":516.72,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1427868753671646},{"word":"the","start":516.72,"end":516.87994,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1395449340343475},{"word":"rollout","start":516.87994,"end":517.36,"confidence":0.97265625,"punctuated_word":"rollout.","sentiment":"neutral","sentiment_score":-0.06560339778661728},{"word":"the","start":517.36,"end":517.51996,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.15738727152347565},{"word":"money","start":517.51996,"end":517.83997,"confidence":1.0,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.1542031466960907},{"word":"is","start":517.83997,"end":518.33997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.14159710705280304},{"word":"sitting","start":518.63995,"end":518.95996,"confidence":0.984375,"punctuated_word":"sitting","sentiment":"neutral","sentiment_score":-0.165640726685524},{"word":"in","start":518.95996,"end":519.12,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1808114647865295},{"word":"cash","start":519.12,"end":519.27997,"confidence":0.99902344,"punctuated_word":"cash","sentiment":"positive","sentiment_score":0.3911844491958618},{"word":"in","start":519.27997,"end":519.51996,"confidence":0.9165039,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2299708127975464},{"word":"hub","start":519.51996,"end":519.68,"confidence":0.4128418,"punctuated_word":"hub","sentiment":"neutral","sentiment_score":0.3003649115562439},{"word":"24","start":519.68,"end":520.16,"confidence":0.99853516,"punctuated_word":"24","sentiment":"positive","sentiment_score":0.3397955596446991},{"word":"ready","start":520.16,"end":520.48,"confidence":0.7290039,"punctuated_word":"ready","sentiment":"positive","sentiment_score":0.4383680522441864},{"word":"to","start":520.48,"end":520.63995,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3539928197860718},{"word":"go","start":520.63995,"end":521.04,"confidence":0.99609375,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.3196425139904022},{"word":"i","start":521.04,"end":521.27997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3291900157928467},{"word":"would","start":521.27997,"end":521.44,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.28501710295677185},{"word":"say","start":521.44,"end":521.68,"confidence":1.0,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.2571990489959717},{"word":"that","start":521.68,"end":521.83997,"confidence":0.99902344,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.3732944130897522},{"word":"the","start":521.83997,"end":522.0,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.4987642168998718},{"word":"money","start":522.0,"end":522.24,"confidence":1.0,"punctuated_word":"money","sentiment":"positive","sentiment_score":0.5675562024116516},{"word":"will","start":522.24,"end":522.39996,"confidence":1.0,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.42666271328926086},{"word":"be","start":522.39996,"end":522.56,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.3966219127178192},{"word":"rolling","start":522.56,"end":522.87994,"confidence":1.0,"punctuated_word":"rolling","sentiment":"positive","sentiment_score":0.4709194004535675},{"word":"out","start":522.87994,"end":523.04,"confidence":1.0,"punctuated_word":"out","sentiment":"positive","sentiment_score":0.416388601064682},{"word":"within","start":523.04,"end":523.44,"confidence":1.0,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.3293732702732086},{"word":"the","start":523.44,"end":523.6,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.41558021306991577},{"word":"next","start":523.6,"end":523.92,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.3296698033809662},{"word":"couple","start":523.92,"end":524.24,"confidence":1.0,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.29609575867652893},{"word":"of","start":524.24,"end":524.39996,"confidence":0.9970703,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.3656034767627716},{"word":"days","start":524.39996,"end":524.8,"confidence":0.9453125,"punctuated_word":"days,","sentiment":"neutral","sentiment_score":0.32092562317848206},{"word":"if","start":524.8,"end":524.95996,"confidence":0.9863281,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2548902630805969},{"word":"not","start":524.95996,"end":525.19995,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.2539726793766022},{"word":"today","start":525.19995,"end":525.69995,"confidence":0.7897949,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.3100132942199707},{"word":"but","start":526.48,"end":526.63995,"confidence":0.9448242,"punctuated_word":"but","sentiment":"positive","sentiment_score":0.42288804054260254},{"word":"i","start":526.63995,"end":526.72,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.31546682119369507},{"word":"do","start":526.72,"end":526.95996,"confidence":1.0,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.42467644810676575},{"word":"wanna","start":526.95996,"end":527.36,"confidence":0.9941406,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.29952335357666016},{"word":"ask","start":527.36,"end":527.86,"confidence":0.9772949,"punctuated_word":"ask.","sentiment":"neutral","sentiment_score":0.2861148416996002},{"word":"yeah","start":540.425,"end":540.925,"confidence":0.9746094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004037491977214813},{"word":"well","start":541.225,"end":541.725,"confidence":0.88671875,"punctuated_word":"Well","sentiment":"neutral","sentiment_score":-0.06379926204681396},{"word":"you","start":547.63995,"end":547.95996,"confidence":0.7553711,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.24525408446788788},{"word":"to","start":548.68,"end":548.92,"confidence":0.5385742,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.25315406918525696},{"word":"be","start":548.92,"end":549.0,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.22457608580589297},{"word":"completely","start":549.0,"end":549.39996,"confidence":1.0,"punctuated_word":"completely","sentiment":"neutral","sentiment_score":-0.3022671043872833},{"word":"frank","start":549.39996,"end":549.63995,"confidence":0.99902344,"punctuated_word":"frank","sentiment":"neutral","sentiment_score":-0.2402488887310028},{"word":"with","start":549.63995,"end":549.8,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.23579010367393496},{"word":"you","start":549.8,"end":550.3,"confidence":0.9946289,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.2036985158920288},{"word":"you","start":550.68,"end":550.92,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.220640167593956},{"word":"have","start":550.92,"end":551.24,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.22179649770259857},{"word":"pending","start":551.24,"end":551.72,"confidence":0.99902344,"punctuated_word":"pending","sentiment":"neutral","sentiment_score":-0.20187699794769287},{"word":"surgery","start":551.72,"end":552.22,"confidence":0.97143555,"punctuated_word":"surgery.","sentiment":"neutral","sentiment_score":-0.1392272561788559},{"word":"no","start":552.51996,"end":552.75995,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.2278617322444916},{"word":"insurer","start":552.75995,"end":553.07996,"confidence":0.94140625,"punctuated_word":"insurer","sentiment":"neutral","sentiment_score":-0.20652680099010468},{"word":"is","start":553.07996,"end":553.24,"confidence":0.9614258,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2193431258201599},{"word":"gonna","start":553.24,"end":553.48,"confidence":0.9838867,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.22284740209579468},{"word":"touch","start":553.48,"end":553.72,"confidence":0.9921875,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":-0.2652609944343567},{"word":"you","start":553.72,"end":553.88,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.23434191942214969},{"word":"while","start":553.88,"end":554.04,"confidence":1.0,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.2742939591407776},{"word":"you","start":554.04,"end":554.19995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.18437190353870392},{"word":"have","start":554.19995,"end":554.36,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.12007306516170502},{"word":"pending","start":554.36,"end":554.68,"confidence":0.9819336,"punctuated_word":"pending","sentiment":"neutral","sentiment_score":-0.1432129144668579},{"word":"surgery","start":554.68,"end":555.18,"confidence":0.9692383,"punctuated_word":"surgery.","sentiment":"neutral","sentiment_score":-0.12725163996219635},{"word":"yeah","start":557.325,"end":557.825,"confidence":0.74853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0003218315541744232},{"word":"after","start":558.28503,"end":558.525,"confidence":0.99609375,"punctuated_word":"After","sentiment":"neutral","sentiment_score":-0.05901637673377991},{"word":"the","start":558.525,"end":558.685,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03711053356528282},{"word":"surgery","start":558.685,"end":559.085,"confidence":0.99902344,"punctuated_word":"surgery","sentiment":"neutral","sentiment_score":-0.018366850912570953},{"word":"is","start":559.085,"end":559.16504,"confidence":0.85058594,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02270741760730743},{"word":"done","start":559.16504,"end":559.485,"confidence":0.99853516,"punctuated_word":"done,","sentiment":"neutral","sentiment_score":-0.054992884397506714},{"word":"after","start":559.485,"end":559.72504,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.048360273241996765},{"word":"you've","start":559.72504,"end":559.885,"confidence":0.99560547,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.02358144149184227},{"word":"recovered","start":559.885,"end":560.28503,"confidence":0.99902344,"punctuated_word":"recovered,","sentiment":"neutral","sentiment_score":-0.010285217314958572},{"word":"after","start":560.28503,"end":560.525,"confidence":0.9980469,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.023415904492139816},{"word":"you've","start":560.525,"end":560.685,"confidence":0.95996094,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.0014062970876693726},{"word":"got","start":560.685,"end":560.765,"confidence":0.99316406,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.031037524342536926},{"word":"a","start":560.765,"end":560.84503,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0480324812233448},{"word":"clean","start":560.84503,"end":561.085,"confidence":0.96875,"punctuated_word":"clean","sentiment":"neutral","sentiment_score":0.04610223323106766},{"word":"bill","start":561.085,"end":561.245,"confidence":0.98535156,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":0.03671116381883621},{"word":"of","start":561.245,"end":561.325,"confidence":0.9658203,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.005713336169719696},{"word":"health","start":561.325,"end":561.72504,"confidence":0.9946289,"punctuated_word":"health,","sentiment":"neutral","sentiment_score":0.01119060069322586},{"word":"sure","start":561.72504,"end":562.205,"confidence":0.7480469,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.02686792239546776},{"word":"insurers","start":562.205,"end":562.685,"confidence":0.9333496,"punctuated_word":"Insurers","sentiment":"neutral","sentiment_score":-0.06568783521652222},{"word":"will","start":562.685,"end":562.765,"confidence":0.984375,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.0792444497346878},{"word":"look","start":562.765,"end":563.005,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.07107032835483551},{"word":"at","start":563.005,"end":563.085,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.09391345083713531},{"word":"you","start":563.085,"end":563.245,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07770794630050659},{"word":"again","start":563.245,"end":563.565,"confidence":0.88916016,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.061005204916000366},{"word":"but","start":563.565,"end":564.065,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0762433335185051},{"word":"prior","start":564.125,"end":564.525,"confidence":0.9970703,"punctuated_word":"prior","sentiment":"neutral","sentiment_score":-0.13475145399570465},{"word":"to","start":564.525,"end":565.005,"confidence":0.90771484,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.13383710384368896},{"word":"no","start":565.005,"end":565.245,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.17911666631698608},{"word":"insurer","start":565.245,"end":565.405,"confidence":0.8852539,"punctuated_word":"insurer","sentiment":"neutral","sentiment_score":-0.14765511453151703},{"word":"is","start":565.405,"end":565.565,"confidence":0.6142578,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1854337453842163},{"word":"gonna","start":565.565,"end":565.885,"confidence":0.9892578,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.15580704808235168},{"word":"look","start":565.885,"end":566.045,"confidence":0.99902344,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.15312060713768005},{"word":"at","start":566.045,"end":566.125,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.1728496551513672},{"word":"you","start":566.125,"end":566.625,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.12218392640352248},{"word":"yep","start":568.69,"end":569.19,"confidence":0.84472656,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.030509157106280327},{"word":"so","start":570.69,"end":571.09,"confidence":0.94189453,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.015235703438520432},{"word":"i","start":571.09,"end":571.59,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.021906040608882904},{"word":"what","start":571.73004,"end":571.97003,"confidence":0.9716797,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03193063288927078},{"word":"i'll","start":571.97003,"end":572.05005,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03682812303304672},{"word":"do","start":572.05005,"end":572.29004,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.03454253450036049},{"word":"is","start":572.29004,"end":572.45,"confidence":0.984375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03839041292667389},{"word":"i","start":572.45,"end":572.61005,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.047330331057310104},{"word":"will","start":572.61005,"end":572.85004,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.041898373514413834},{"word":"request","start":572.85004,"end":573.17004,"confidence":0.9902344,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.031955767422914505},{"word":"the","start":573.17004,"end":573.33,"confidence":0.7426758,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015318669378757477},{"word":"claims","start":573.33,"end":573.65,"confidence":0.94189453,"punctuated_word":"claims","sentiment":"neutral","sentiment_score":0.0267622247338295},{"word":"back","start":573.65,"end":574.15,"confidence":0.8195801,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.02384999208152294},{"word":"and","start":574.85004,"end":575.01,"confidence":0.9873047,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02854234352707863},{"word":"then","start":575.01,"end":575.51,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.01953161135315895},{"word":"second","start":576.93005,"end":577.33,"confidence":0.7636719,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.015926029533147812},{"word":"to","start":577.33,"end":577.49005,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.009267576038837433},{"word":"that","start":577.49005,"end":577.99005,"confidence":0.97631836,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.0003957357257604599},{"word":"you","start":580.29004,"end":580.45,"confidence":0.96533203,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00544188916683197},{"word":"have","start":580.45,"end":580.69,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.013162922114133837},{"word":"until","start":580.69,"end":581.09,"confidence":1.0,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.03221718966960907},{"word":"march","start":581.09,"end":581.59,"confidence":0.7475586,"punctuated_word":"March.","sentiment":"neutral","sentiment_score":-0.0065073538571596146},{"word":"so","start":582.235,"end":582.47504,"confidence":0.94677734,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.0023159831762313843},{"word":"like","start":582.47504,"end":582.555,"confidence":0.9880371,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.0015426818281412125},{"word":"i","start":582.555,"end":582.715,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00009299814701080322},{"word":"wanna","start":582.715,"end":582.955,"confidence":0.99316406,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.007015954703092575},{"word":"be","start":582.955,"end":583.03503,"confidence":0.9941406,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0011402592062950134},{"word":"clear","start":583.03503,"end":583.35504,"confidence":0.77441406,"punctuated_word":"clear,","sentiment":"neutral","sentiment_score":-0.006904659792780876},{"word":"your","start":583.35504,"end":583.515,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.01864104345440865},{"word":"policy","start":583.515,"end":583.755,"confidence":0.9980469,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.01607411727309227},{"word":"is","start":583.755,"end":583.91504,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.008362360298633575},{"word":"paid","start":583.91504,"end":584.155,"confidence":1.0,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.010033253580331802},{"word":"up","start":584.155,"end":584.315,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.004203002899885178},{"word":"until","start":584.315,"end":584.555,"confidence":1.0,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.017901573330163956},{"word":"march","start":584.555,"end":585.055,"confidence":0.9667969,"punctuated_word":"March,","sentiment":"neutral","sentiment_score":-0.019419917836785316},{"word":"but","start":585.195,"end":585.435,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.020306436344981194},{"word":"you","start":585.435,"end":585.59503,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03499235212802887},{"word":"will","start":585.59503,"end":585.91504,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.030718768015503883},{"word":"need","start":585.91504,"end":586.235,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.02253478206694126},{"word":"to","start":586.235,"end":586.315,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03446929529309273},{"word":"get","start":586.315,"end":586.555,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.03506552428007126},{"word":"the","start":586.555,"end":586.955,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.129255473613739},{"word":"instruction","start":586.955,"end":587.455,"confidence":0.9135742,"punctuated_word":"instruction","sentiment":"neutral","sentiment_score":-0.08777043223381042},{"word":"like","start":587.59503,"end":587.755,"confidence":0.79003906,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.053189508616924286},{"word":"the","start":587.755,"end":587.91504,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04388052225112915},{"word":"payment","start":587.91504,"end":588.235,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.08230100572109222},{"word":"instructions","start":588.235,"end":588.735,"confidence":0.9980469,"punctuated_word":"instructions","sentiment":"neutral","sentiment_score":-0.03811201825737953},{"word":"changed","start":588.955,"end":589.455,"confidence":0.9921875,"punctuated_word":"changed.","sentiment":"neutral","sentiment_score":-0.026685714721679688},{"word":"oh","start":593.115,"end":593.615,"confidence":0.89575195,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0916212648153305},{"word":"no","start":593.91504,"end":594.155,"confidence":0.99560547,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.18351313471794128},{"word":"it's","start":594.155,"end":594.315,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.17379504442214966},{"word":"not","start":594.315,"end":594.47504,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.19476015865802765},{"word":"that","start":594.47504,"end":594.715,"confidence":0.9880371,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.20059718191623688},{"word":"it's","start":594.715,"end":595.195,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.13624852895736694},{"word":"your","start":595.195,"end":595.59503,"confidence":0.9326172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.19253501296043396},{"word":"your","start":595.59503,"end":595.835,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.17419683933258057},{"word":"resolution","start":595.835,"end":596.335,"confidence":0.5673828,"punctuated_word":"resolution","sentiment":"neutral","sentiment_score":-0.19511908292770383},{"word":"life","start":596.47504,"end":596.635,"confidence":0.94140625,"punctuated_word":"life","sentiment":"neutral","sentiment_score":-0.15893742442131042},{"word":"policy","start":596.635,"end":597.115,"confidence":0.9206543,"punctuated_word":"policy.","sentiment":"neutral","sentiment_score":-0.1867128759622574},{"word":"if","start":597.115,"end":597.39,"confidence":0.9951172,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2749519348144531},{"word":"if","start":597.47003,"end":597.79004,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.31480515003204346},{"word":"the","start":597.79004,"end":597.87,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3179880678653717},{"word":"payment","start":597.87,"end":598.37,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.29877856373786926},{"word":"instructions","start":598.43,"end":598.83,"confidence":1.0,"punctuated_word":"instructions","sentiment":"neutral","sentiment_score":-0.2516319751739502},{"word":"are","start":598.83,"end":598.99,"confidence":0.984375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.311594694852829},{"word":"not","start":598.99,"end":599.23004,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.34156203269958496},{"word":"changed","start":599.23004,"end":599.63,"confidence":0.99902344,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":-0.28018316626548767},{"word":"over","start":599.63,"end":600.13,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.27787259221076965},{"word":"to","start":600.43,"end":600.59,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.31362399458885193},{"word":"your","start":600.59,"end":600.75,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.29194751381874084},{"word":"new","start":600.75,"end":600.99,"confidence":0.99609375,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.19725844264030457},{"word":"super","start":600.99,"end":601.39,"confidence":0.7241211,"punctuated_word":"super","sentiment":"neutral","sentiment_score":-0.11302652209997176},{"word":"fund","start":601.39,"end":601.71,"confidence":0.9223633,"punctuated_word":"fund","sentiment":"neutral","sentiment_score":-0.18230709433555603},{"word":"by","start":601.71,"end":601.95,"confidence":0.9980469,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.31132975220680237},{"word":"march","start":601.95,"end":602.45,"confidence":1.0,"punctuated_word":"March,","sentiment":"neutral","sentiment_score":-0.27157118916511536},{"word":"the","start":602.51,"end":602.67004,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.38298749923706055},{"word":"policy","start":602.67004,"end":603.07,"confidence":1.0,"punctuated_word":"policy","sentiment":"negative","sentiment_score":-0.3921573758125305},{"word":"will","start":603.07,"end":603.23004,"confidence":0.9970703,"punctuated_word":"will","sentiment":"negative","sentiment_score":-0.4144023358821869},{"word":"lapse","start":603.23004,"end":603.71,"confidence":0.97265625,"punctuated_word":"lapse","sentiment":"negative","sentiment_score":-0.3445081412792206},{"word":"because","start":603.71,"end":603.95,"confidence":0.8925781,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.4206126034259796},{"word":"it","start":603.95,"end":604.11,"confidence":0.99609375,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.4416823089122772},{"word":"won't","start":604.11,"end":604.43,"confidence":0.99902344,"punctuated_word":"won't","sentiment":"negative","sentiment_score":-0.3970244526863098},{"word":"pay","start":604.43,"end":604.93,"confidence":0.9921875,"punctuated_word":"pay.","sentiment":"neutral","sentiment_score":-0.30922719836235046},{"word":"so","start":604.99,"end":605.23004,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.10063442587852478},{"word":"you","start":605.23004,"end":605.39,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08988357335329056},{"word":"need","start":605.39,"end":605.55,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.0769595131278038},{"word":"to","start":605.55,"end":605.71,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06615369021892548},{"word":"make","start":605.71,"end":605.79004,"confidence":0.97998047,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.07165496796369553},{"word":"sure","start":605.79004,"end":606.11,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.06296417117118835},{"word":"with","start":606.11,"end":606.43,"confidence":0.99121094,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.03642797842621803},{"word":"your","start":606.43,"end":606.83,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0174222681671381},{"word":"new","start":606.83,"end":607.33,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.003840923309326172},{"word":"your","start":608.35004,"end":608.59,"confidence":0.98291016,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.00705341249704361},{"word":"new","start":608.59,"end":608.83,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.014745518565177916},{"word":"pro","start":608.83,"end":609.07,"confidence":0.57421875,"punctuated_word":"pro","sentiment":"neutral","sentiment_score":-0.009362731128931046},{"word":"your","start":609.15,"end":609.31,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.021989494562149048},{"word":"new","start":609.31,"end":609.81,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.015950091183185577},{"word":"provider","start":609.87,"end":610.37,"confidence":0.970459,"punctuated_word":"provider,","sentiment":"neutral","sentiment_score":-0.030412543565034863},{"word":"like","start":610.59,"end":610.91003,"confidence":0.8642578,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.002143651247024536},{"word":"your","start":610.91003,"end":611.15,"confidence":0.98535156,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0022713616490364075},{"word":"new","start":611.15,"end":611.31,"confidence":0.9970703,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.017296425998210907},{"word":"adviser","start":611.31,"end":611.81,"confidence":0.77197266,"punctuated_word":"adviser,","sentiment":"neutral","sentiment_score":0.019587941467761993},{"word":"that","start":612.19,"end":612.35004,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.011421158909797668},{"word":"they","start":612.35004,"end":612.85004,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.004459716379642487},{"word":"request","start":613.47504,"end":613.875,"confidence":1.0,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.004840530455112457},{"word":"to","start":613.875,"end":614.03503,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.005819983780384064},{"word":"have","start":614.03503,"end":614.515,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.017910324037075043},{"word":"the","start":614.515,"end":614.835,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04030553996562958},{"word":"policy","start":614.835,"end":615.335,"confidence":1.0,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.039109811186790466},{"word":"changed","start":615.875,"end":616.195,"confidence":0.63671875,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":-0.004132546484470367},{"word":"to","start":616.195,"end":616.35504,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.051209017634391785},{"word":"be","start":616.35504,"end":616.515,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.037460677325725555},{"word":"paid","start":616.515,"end":616.755,"confidence":0.99902344,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.02980034053325653},{"word":"by","start":616.755,"end":617.075,"confidence":0.99902344,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.0307527557015419},{"word":"the","start":617.075,"end":617.315,"confidence":0.69140625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.016553491353988647},{"word":"other","start":617.315,"end":617.47504,"confidence":0.99609375,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.02064957469701767},{"word":"provider","start":617.47504,"end":617.97504,"confidence":0.99316406,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":-0.03753720223903656},{"word":"you","start":618.03503,"end":618.11505,"confidence":0.97998047,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.022215012460947037},{"word":"have","start":618.11505,"end":618.275,"confidence":0.921875,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.02560195699334145},{"word":"till","start":618.275,"end":618.515,"confidence":0.8798828,"punctuated_word":"till","sentiment":"neutral","sentiment_score":-0.04187006130814552},{"word":"march","start":618.515,"end":618.755,"confidence":0.99902344,"punctuated_word":"March","sentiment":"neutral","sentiment_score":0.002142954617738724},{"word":"to","start":618.755,"end":618.835,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04062880203127861},{"word":"do","start":618.835,"end":618.99506,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.039765238761901855},{"word":"it","start":618.99506,"end":619.315,"confidence":0.8671875,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.03509753569960594},{"word":"but","start":619.315,"end":619.815,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.012759109027683737},{"word":"as","start":620.275,"end":620.515,"confidence":0.8588867,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.005423273891210556},{"word":"we","start":620.515,"end":620.67505,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0006720814853906631},{"word":"all","start":620.67505,"end":620.755,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.0034507308155298233},{"word":"know","start":620.755,"end":620.99506,"confidence":0.9909668,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.0030944766476750374},{"word":"we","start":620.99506,"end":621.155,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.006419537588953972},{"word":"blink","start":621.155,"end":621.395,"confidence":0.9902344,"punctuated_word":"blink","sentiment":"neutral","sentiment_score":-0.008006904274225235},{"word":"and","start":621.395,"end":621.635,"confidence":0.59033203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.021731382235884663},{"word":"it's","start":621.635,"end":621.875,"confidence":0.951416,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.01882818527519703},{"word":"christmas","start":621.875,"end":622.275,"confidence":0.7631836,"punctuated_word":"Christmas,","sentiment":"neutral","sentiment_score":-0.01055752858519554},{"word":"and","start":622.275,"end":622.43506,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.012093711644411089},{"word":"then","start":622.43506,"end":622.59503,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.008541936054825783},{"word":"we","start":622.59503,"end":622.67505,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.013268576934933662},{"word":"blink","start":622.67505,"end":622.91504,"confidence":1.0,"punctuated_word":"blink","sentiment":"neutral","sentiment_score":-0.007053698413074017},{"word":"and","start":622.91504,"end":623.075,"confidence":0.6464844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.018535524606704712},{"word":"it's","start":623.075,"end":623.23505,"confidence":0.9501953,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.01903337985277176},{"word":"easter","start":623.23505,"end":623.55505,"confidence":0.86206055,"punctuated_word":"Easter,","sentiment":"neutral","sentiment_score":-0.013507458381354809},{"word":"and","start":623.55505,"end":623.635,"confidence":0.9892578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.010418254882097244},{"word":"we","start":623.635,"end":623.79504,"confidence":0.98535156,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.008066726848483086},{"word":"blink","start":623.79504,"end":624.03503,"confidence":0.99902344,"punctuated_word":"blink","sentiment":"neutral","sentiment_score":-0.007930740714073181},{"word":"it's","start":624.03503,"end":624.195,"confidence":0.56469727,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.025280799716711044},{"word":"christmas","start":624.195,"end":624.515,"confidence":1.0,"punctuated_word":"Christmas","sentiment":"neutral","sentiment_score":-0.02490045875310898},{"word":"again","start":624.515,"end":625.015,"confidence":0.9941406,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.017080772668123245},{"word":"yeah","start":631.08,"end":631.58,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.010423132218420506},{"word":"yeah","start":631.72,"end":632.04,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01025394443422556},{"word":"i","start":632.04,"end":632.28,"confidence":0.9790039,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.010550260543823242},{"word":"know","start":632.28,"end":632.6,"confidence":0.97680664,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.014189573004841805},{"word":"trust","start":632.6,"end":632.92,"confidence":0.95410156,"punctuated_word":"Trust","sentiment":"neutral","sentiment_score":0.016145743429660797},{"word":"me","start":632.92,"end":633.32,"confidence":0.9975586,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.031157175078988075},{"word":"i","start":633.32,"end":633.48,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007851928472518921},{"word":"was","start":633.48,"end":633.8,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.02039346843957901},{"word":"just","start":633.8,"end":633.96,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.008256547152996063},{"word":"looking","start":633.96,"end":634.28,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.014247983694076538},{"word":"at","start":634.28,"end":634.36,"confidence":0.9892578,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.03195880353450775},{"word":"the","start":634.36,"end":634.52,"confidence":0.64990234,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017083890736103058},{"word":"other","start":634.52,"end":634.68,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.03747536614537239},{"word":"day","start":634.68,"end":634.84,"confidence":0.99902344,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.028690006583929065},{"word":"and","start":634.84,"end":635.34,"confidence":0.5698242,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03918474167585373},{"word":"my","start":636.04,"end":636.28,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.05623606592416763},{"word":"kids","start":636.28,"end":636.44,"confidence":0.99902344,"punctuated_word":"kids","sentiment":"neutral","sentiment_score":-0.04428595304489136},{"word":"were","start":636.44,"end":636.68,"confidence":0.9658203,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.04854540526866913},{"word":"like","start":636.68,"end":636.92,"confidence":0.9243164,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.03312031924724579},{"word":"oh","start":636.92,"end":637.16,"confidence":0.9375,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.048404280096292496},{"word":"this","start":637.16,"end":637.4,"confidence":0.9838867,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.08225304633378983},{"word":"year's","start":637.4,"end":637.64,"confidence":0.5769043,"punctuated_word":"year's","sentiment":"neutral","sentiment_score":-0.08465544879436493},{"word":"gone","start":637.64,"end":637.96,"confidence":0.6699219,"punctuated_word":"gone","sentiment":"neutral","sentiment_score":-0.08696591109037399},{"word":"real","start":637.96,"end":638.28,"confidence":0.9375,"punctuated_word":"real","sentiment":"neutral","sentiment_score":-0.1221817210316658},{"word":"fast","start":638.28,"end":638.68,"confidence":0.97558594,"punctuated_word":"fast.","sentiment":"neutral","sentiment_score":-0.0730208307504654},{"word":"i","start":638.68,"end":638.76,"confidence":0.9375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0641755759716034},{"word":"was","start":638.76,"end":638.84,"confidence":0.98828125,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.05810043960809707},{"word":"like","start":638.84,"end":639.08,"confidence":0.9394531,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.047733139246702194},{"word":"oh","start":639.08,"end":639.24,"confidence":0.69763184,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.05472960323095322},{"word":"don't","start":639.24,"end":639.4,"confidence":0.6057739,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.05145731195807457},{"word":"don't","start":639.4,"end":639.48,"confidence":0.7261963,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.05985031649470329},{"word":"know","start":639.48,"end":639.56,"confidence":0.50683594,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.06443224102258682},{"word":"what","start":639.56,"end":639.72,"confidence":0.9770508,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.07254286110401154},{"word":"you're","start":639.72,"end":639.96,"confidence":0.95581055,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.054361604154109955},{"word":"talking","start":639.96,"end":640.28,"confidence":0.99121094,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":-0.03054068051278591},{"word":"about","start":640.28,"end":640.52,"confidence":0.93237305,"punctuated_word":"about.","sentiment":"neutral","sentiment_score":-0.0522821769118309},{"word":"i'm","start":640.52,"end":640.76,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0262980367988348},{"word":"pretty","start":640.76,"end":641.0,"confidence":0.99902344,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":-0.03292981535196304},{"word":"sure","start":641.0,"end":641.24,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.03342778980731964},{"word":"i'm","start":641.24,"end":641.32,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.030611291527748108},{"word":"still","start":641.32,"end":641.56,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.03966936096549034},{"word":"in","start":641.56,"end":641.72,"confidence":0.98828125,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.031623534858226776},{"word":"2022","start":641.72,"end":642.855,"confidence":0.99625653,"punctuated_word":"2022.","sentiment":"neutral","sentiment_score":-0.025103723630309105},{"word":"oh","start":649.095,"end":649.595,"confidence":0.85498047,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.07271023839712143},{"word":"don't","start":649.65497,"end":649.89496,"confidence":0.9172363,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1199389025568962},{"word":"push","start":649.89496,"end":650.055,"confidence":0.50097656,"punctuated_word":"push","sentiment":"neutral","sentiment_score":-0.2313738316297531},{"word":"it","start":650.055,"end":650.21497,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.17630238831043243},{"word":"away","start":650.21497,"end":650.535,"confidence":0.98339844,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":-0.16958993673324585},{"word":"i'm","start":650.535,"end":650.695,"confidence":0.9633789,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07478012889623642},{"word":"in","start":650.695,"end":650.855,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07237116247415543},{"word":"my","start":650.855,"end":651.01495,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.08389803022146225},{"word":"forties","start":651.01495,"end":651.51495,"confidence":0.9581706,"punctuated_word":"forties.","sentiment":"neutral","sentiment_score":-0.072482168674469},{"word":"i'm","start":651.57495,"end":652.07495,"confidence":0.80249023,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05770416185259819},{"word":"still","start":652.77496,"end":653.01495,"confidence":0.9838867,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.060824669897556305},{"word":"getting","start":653.01495,"end":653.33496,"confidence":0.99902344,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.07462730258703232},{"word":"my","start":653.33496,"end":653.415,"confidence":0.9951172,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.20319439470767975},{"word":"head","start":653.415,"end":653.57495,"confidence":0.9892578,"punctuated_word":"head","sentiment":"neutral","sentiment_score":-0.18602748215198517},{"word":"around","start":653.57495,"end":653.89496,"confidence":0.99902344,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.1826154887676239},{"word":"being","start":653.89496,"end":654.055,"confidence":0.3088379,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.06130979210138321},{"word":"forties","start":654.055,"end":654.555,"confidence":0.90218097,"punctuated_word":"forties.","sentiment":"neutral","sentiment_score":-0.04831207916140556},{"word":"not","start":655.415,"end":655.65497,"confidence":0.9863281,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.11682891100645064},{"word":"yet","start":655.65497,"end":656.15497,"confidence":0.99902344,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.1388331949710846},{"word":"good","start":659.69,"end":659.93,"confidence":0.99658203,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.41299548745155334},{"word":"good","start":659.93,"end":660.43,"confidence":1.0,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4908914566040039},{"word":"something","start":660.64996,"end":660.88995,"confidence":0.81640625,"punctuated_word":"Something","sentiment":"positive","sentiment_score":0.4680618941783905},{"word":"to","start":660.88995,"end":661.05,"confidence":0.9790039,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4690329730510712},{"word":"look","start":661.05,"end":661.20996,"confidence":0.99902344,"punctuated_word":"look","sentiment":"positive","sentiment_score":0.48199716210365295},{"word":"forward","start":661.20996,"end":661.44995,"confidence":1.0,"punctuated_word":"forward","sentiment":"positive","sentiment_score":0.5308980345726013},{"word":"to","start":661.44995,"end":661.94995,"confidence":0.99560547,"punctuated_word":"to.","sentiment":"positive","sentiment_score":0.4600800573825836},{"word":"alright","start":663.85,"end":664.17,"confidence":0.98583984,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.16393500566482544},{"word":"well","start":664.17,"end":664.41,"confidence":0.9995117,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.11320874840021132},{"word":"i","start":664.41,"end":664.57,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12516935169696808},{"word":"will","start":664.57,"end":665.07,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.13535085320472717},{"word":"put","start":665.20996,"end":665.44995,"confidence":0.8676758,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.15352918207645416},{"word":"a","start":665.44995,"end":665.52997,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1503359079360962},{"word":"note","start":665.52997,"end":665.76996,"confidence":1.0,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.12611635029315948},{"word":"on","start":665.76996,"end":665.93,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.11269447207450868},{"word":"file","start":665.93,"end":666.17,"confidence":0.9951172,"punctuated_word":"file","sentiment":"neutral","sentiment_score":0.13724787533283234},{"word":"letting","start":666.17,"end":666.64996,"confidence":0.7758789,"punctuated_word":"letting","sentiment":"neutral","sentiment_score":0.1435573697090149},{"word":"the","start":666.64996,"end":666.88995,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1292126178741455},{"word":"team","start":666.88995,"end":667.13,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.11650152504444122},{"word":"know","start":667.13,"end":667.37,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.14427074790000916},{"word":"that","start":667.37,"end":667.61,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11645685136318208},{"word":"the","start":667.61,"end":667.93,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1450476348400116},{"word":"rollover","start":667.93,"end":668.43,"confidence":0.91674805,"punctuated_word":"rollover","sentiment":"neutral","sentiment_score":0.13519299030303955},{"word":"out","start":668.49,"end":668.81,"confidence":0.9428711,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.09971000254154204},{"word":"is","start":668.81,"end":669.05,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11895373463630676},{"word":"still","start":669.05,"end":669.20996,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.09228343516588212},{"word":"getting","start":669.20996,"end":669.52997,"confidence":1.0,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.0794624611735344},{"word":"actioned","start":669.52997,"end":670.02997,"confidence":0.98876953,"punctuated_word":"actioned.","sentiment":"neutral","sentiment_score":0.12222732603549956},{"word":"i","start":670.695,"end":670.85504,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11264193803071976},{"word":"will","start":670.85504,"end":671.35504,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.11592923104763032},{"word":"flick","start":671.655,"end":672.05505,"confidence":0.82128906,"punctuated_word":"flick","sentiment":"neutral","sentiment_score":0.1054225042462349},{"word":"a","start":672.05505,"end":672.215,"confidence":0.90478516,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12054906785488129},{"word":"email","start":672.215,"end":672.61505,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.08977009356021881},{"word":"off","start":672.61505,"end":672.85504,"confidence":0.9394531,"punctuated_word":"off","sentiment":"neutral","sentiment_score":0.06218342483043671},{"word":"to","start":672.85504,"end":673.015,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09063547104597092},{"word":"redlife","start":673.015,"end":673.515,"confidence":0.6114502,"punctuated_word":"RedLife","sentiment":"neutral","sentiment_score":0.0854170173406601},{"word":"and","start":673.655,"end":673.895,"confidence":0.9819336,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08795046806335449},{"word":"get","start":673.895,"end":674.215,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0796903744339943},{"word":"claims","start":674.215,"end":674.53503,"confidence":0.9790039,"punctuated_word":"claims","sentiment":"neutral","sentiment_score":0.08275733888149261},{"word":"pack","start":674.53503,"end":674.775,"confidence":0.6826172,"punctuated_word":"pack","sentiment":"neutral","sentiment_score":0.07933512330055237},{"word":"issued","start":674.775,"end":675.17505,"confidence":0.95410156,"punctuated_word":"issued","sentiment":"neutral","sentiment_score":0.11883437633514404},{"word":"to","start":675.17505,"end":675.335,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09826262295246124},{"word":"you","start":675.335,"end":675.835,"confidence":0.9785156,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.06331535428762436},{"word":"yep","start":694.1,"end":694.6,"confidence":0.82250977,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.03341617062687874},{"word":"yeah","start":696.01996,"end":696.33997,"confidence":0.95654297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.013145326636731625},{"word":"yeah","start":696.33997,"end":696.74,"confidence":0.97558594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0054726069793105125},{"word":"with","start":696.74,"end":696.89996,"confidence":0.41235352,"punctuated_word":"With","sentiment":"neutral","sentiment_score":-0.030078409239649773},{"word":"the","start":696.89996,"end":696.98,"confidence":0.63623047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.019458360970020298},{"word":"technology's","start":696.98,"end":697.48,"confidence":0.76538086,"punctuated_word":"technology's","sentiment":"neutral","sentiment_score":-0.004933065734803677},{"word":"sake","start":697.54,"end":697.77997,"confidence":0.7507324,"punctuated_word":"sake,","sentiment":"neutral","sentiment_score":0.005951276049017906},{"word":"that's","start":697.77997,"end":697.94,"confidence":0.99902344,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.0021318397484719753},{"word":"what","start":697.94,"end":698.1,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.00310409814119339},{"word":"they","start":698.1,"end":698.33997,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.0018849335610866549},{"word":"say","start":698.33997,"end":698.745,"confidence":0.99658203,"punctuated_word":"say.","sentiment":"neutral","sentiment_score":-0.000646708533167839},{"word":"don't","start":698.825,"end":698.985,"confidence":0.9748535,"punctuated_word":"Don't","sentiment":"neutral","sentiment_score":0.011286183260381222},{"word":"worry","start":698.985,"end":699.145,"confidence":0.95581055,"punctuated_word":"worry.","sentiment":"neutral","sentiment_score":0.01970755308866501},{"word":"my","start":699.145,"end":699.225,"confidence":0.9550781,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.012976210564374924},{"word":"kids","start":699.225,"end":699.545,"confidence":0.90527344,"punctuated_word":"kids","sentiment":"neutral","sentiment_score":0.015077928081154823},{"word":"tell","start":699.545,"end":699.785,"confidence":0.6230469,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.010513965040445328},{"word":"me","start":699.785,"end":699.865,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.015689654275774956},{"word":"the","start":699.865,"end":700.025,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.018496841192245483},{"word":"same","start":700.025,"end":700.185,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.040374256670475006},{"word":"thing","start":700.185,"end":700.685,"confidence":1.0,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":0.03325291723012924},{"word":"cool","start":703.545,"end":703.865,"confidence":0.93237305,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.15601342916488647},{"word":"no","start":703.865,"end":704.105,"confidence":0.9946289,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.13182757794857025},{"word":"i","start":704.105,"end":704.185,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.168899267911911},{"word":"can","start":704.185,"end":704.345,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.20336756110191345},{"word":"definitely","start":704.345,"end":704.665,"confidence":1.0,"punctuated_word":"definitely","sentiment":"neutral","sentiment_score":0.2606813907623291},{"word":"do","start":704.665,"end":704.745,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1816149652004242},{"word":"that","start":704.745,"end":705.245,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.13622799515724182},{"word":"i'll","start":705.305,"end":705.46497,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.16522899270057678},{"word":"i'll","start":705.46497,"end":705.705,"confidence":0.9680176,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1336260735988617},{"word":"get","start":705.705,"end":705.865,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.11948277801275252},{"word":"them","start":705.865,"end":706.105,"confidence":0.9951172,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.0948054939508438},{"word":"to","start":706.105,"end":706.185,"confidence":0.93847656,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12954047322273254},{"word":"post","start":706.185,"end":706.345,"confidence":0.3894043,"punctuated_word":"post","sentiment":"neutral","sentiment_score":0.13435086607933044},{"word":"it","start":706.345,"end":706.505,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.13097888231277466},{"word":"to","start":706.505,"end":706.585,"confidence":0.9453125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1143261268734932},{"word":"you","start":706.585,"end":706.745,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.10598260909318924},{"word":"they","start":706.745,"end":706.90497,"confidence":1.0,"punctuated_word":"They","sentiment":"neutral","sentiment_score":0.08830597996711731},{"word":"have","start":706.90497,"end":707.065,"confidence":0.9863281,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.10373585671186449},{"word":"your","start":707.065,"end":707.225,"confidence":0.9902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08669546246528625},{"word":"current","start":707.225,"end":707.545,"confidence":0.9980469,"punctuated_word":"current","sentiment":"neutral","sentiment_score":0.07705984264612198},{"word":"address","start":707.545,"end":707.865,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.06428216397762299},{"word":"on","start":707.865,"end":708.025,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06841860711574554},{"word":"file","start":708.025,"end":708.265,"confidence":0.99902344,"punctuated_word":"file","sentiment":"neutral","sentiment_score":0.07913317531347275},{"word":"anyway","start":708.265,"end":708.665,"confidence":0.78466797,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":0.05928025394678116},{"word":"so","start":708.665,"end":709.165,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.04784645885229111},{"word":"shouldn't","start":709.46497,"end":709.705,"confidence":0.8261719,"punctuated_word":"shouldn't","sentiment":"neutral","sentiment_score":0.04840996861457825},{"word":"be","start":709.705,"end":709.865,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.021622072905302048},{"word":"an","start":709.865,"end":710.025,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.03189965337514877},{"word":"issue","start":710.025,"end":710.525,"confidence":0.9995117,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":0.0991143211722374},{"word":"not","start":713.64,"end":713.88,"confidence":0.9863281,"punctuated_word":"Not","sentiment":"positive","sentiment_score":0.3373427093029022},{"word":"a","start":713.88,"end":713.96,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.275293231010437},{"word":"problem","start":713.96,"end":714.28,"confidence":1.0,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":0.31515660881996155},{"word":"at","start":714.28,"end":714.36,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.2438463270664215},{"word":"all","start":714.36,"end":714.52,"confidence":1.0,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.25716185569763184},{"word":"alright","start":714.52,"end":714.76,"confidence":0.99902344,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.18437501788139343},{"word":"well","start":714.76,"end":714.92,"confidence":0.9970703,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.17350099980831146},{"word":"i'll","start":714.92,"end":715.0,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.21873091161251068},{"word":"get","start":715.0,"end":715.16003,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.21771804988384247},{"word":"that","start":715.16003,"end":715.32,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.20632779598236084},{"word":"all","start":715.32,"end":715.48,"confidence":0.98535156,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.2374750524759293},{"word":"actioned","start":715.48,"end":715.8,"confidence":0.8791504,"punctuated_word":"actioned","sentiment":"neutral","sentiment_score":0.23580867052078247},{"word":"for","start":715.8,"end":715.88,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2332417368888855},{"word":"you","start":715.88,"end":716.38,"confidence":0.89331055,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.07885867357254028},{"word":"and","start":716.68,"end":716.92,"confidence":0.9448242,"punctuated_word":"And","sentiment":"positive","sentiment_score":0.3421037197113037},{"word":"otherwise","start":716.92,"end":717.42,"confidence":0.7805176,"punctuated_word":"otherwise,","sentiment":"neutral","sentiment_score":0.25910815596580505},{"word":"i","start":717.56,"end":717.88,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6491838693618774},{"word":"wish","start":717.88,"end":718.12,"confidence":1.0,"punctuated_word":"wish","sentiment":"positive","sentiment_score":0.6847967505455017},{"word":"you","start":718.12,"end":718.36,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6956508159637451},{"word":"all","start":718.36,"end":718.52,"confidence":1.0,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.640789806842804},{"word":"the","start":718.52,"end":718.60004,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.7138980627059937},{"word":"best","start":718.60004,"end":718.92,"confidence":1.0,"punctuated_word":"best","sentiment":"positive","sentiment_score":0.593198835849762},{"word":"moving","start":718.92,"end":719.24,"confidence":0.984375,"punctuated_word":"moving","sentiment":"positive","sentiment_score":0.8079107999801636},{"word":"forward","start":719.24,"end":719.56,"confidence":1.0,"punctuated_word":"forward","sentiment":"positive","sentiment_score":0.7765666246414185},{"word":"with","start":719.56,"end":719.72003,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.7227109670639038},{"word":"your","start":719.72003,"end":719.88,"confidence":0.9941406,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.6787357926368713},{"word":"new","start":719.88,"end":720.04004,"confidence":0.99902344,"punctuated_word":"new","sentiment":"positive","sentiment_score":0.6158140301704407},{"word":"adviser","start":720.04004,"end":720.54004,"confidence":0.8857422,"punctuated_word":"adviser.","sentiment":"positive","sentiment_score":0.4907895624637604},{"word":"you","start":724.43097,"end":724.67096,"confidence":1.0,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.7101790904998779},{"word":"too","start":724.67096,"end":725.071,"confidence":0.99658203,"punctuated_word":"too.","sentiment":"positive","sentiment_score":0.6759335994720459},{"word":"have","start":725.071,"end":725.23096,"confidence":0.98828125,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6991569399833679},{"word":"a","start":725.23096,"end":725.311,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7204093337059021},{"word":"good","start":725.311,"end":725.55096,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.6688215136528015},{"word":"one","start":725.55096,"end":725.71094,"confidence":0.99072266,"punctuated_word":"one,","sentiment":"positive","sentiment_score":0.6698815822601318},{"word":"brandon","start":725.71094,"end":726.191,"confidence":0.9406738,"punctuated_word":"Brandon.","sentiment":"positive","sentiment_score":0.6384115219116211},{"word":"bye","start":726.191,"end":726.691,"confidence":0.9970703,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1995505541563034}],"paragraphs":{"transcript":"\nHi, Brendan. Is that a little bit better? That's okay. More than happy to accommodate. So like I said, I'm just giving you a call so we can I can, I guess, help clarify a few details and help explain a few things from my perspective?\n\nIf you don't mind, I do need to let you know, obviously, our calls are recorded. And if you could complete security for me, it's just full name, date of birth, and address. Fantastic. Okay. So Caden raised your file with me, and I am aware that you are, I guess, rolling out to, another provider.\n\nI guess, a couple of things that Caden raised with me, and and I wanna be clear. I haven't I've literally just walked back into the office. I was in an investment summit for the morning. So I have not had a full look into your file nor have we spoken before. But a couple of things that yes.\n\nYes. Debbie. Yeah. Yeah. The one of the directors.\n\nYeah. With okay. So the couple of things that that Caden just told like, spoke spoke to me about did raise a couple of flags. A, a adviser guaranteeing 20% returns. No adviser should ever guarantee anything because nothing is ever guaranteed.\n\nCool. That's fine. Perfect. And then the other thing with the insurance, is that adviser aware that you're going in for surgery? Is that correct?\n\nYep. Yep. Yes, Caden. Yep. Yeah.\n\nYes. Yes. Yep. Yes. Yeah.\n\nYeah. Well, it's because you're pre you've only been with Hub twenty four for a few months. Because the insurance is not actually built into Hub twenty four. It's an external policy, and it just gets fed by Hub 20 four, you know, to pay payments. Basically, yeah.\n\nSo they're just two separate accounts. It's not like it's it's sitting in under. Essentially speaking, with the income protection oh, sorry. I just closed that window. Let me bring that back up.\n\nYou you do have I you do have IP income protection. You've had it in place since 2013. So it's or just a couple. Yeah. So March 2013 was when the policy started.\n\nMarch 2027 is paid up until the the the policy is enforced. It's active, and it's claimable if you have a purpose to claim on it. Essentially speaking, it's a thirty day waiting period. So after thirty days Cool. Thirty days from when you stop working.\n\nSo from the day you stop work because of an illness or injury, the policy will start basically accruing payments for you, and they get it pays out at the end of the month. So the first time you will see a benefit will basically be two months after you finish work, but it pays backwards. You don't get paid for the waiting period, but it pays you for for any of the other periods of time. So are you Yeah. You'll still you'll if you're offered to you'll only get paid for one.\n\nSo if you're offered two months, you'll get paid for one month worth of being off. So they don't like, none of the no income protection policy will pay during its waiting period. You could you could submit like, you could submit the claim yeah. No. Absolutely.\n\nNo. That's okay. You could submit the claim today. You will don't you wouldn't submit today. We we could start the claim today.\n\nAnd what that what that would do with that would just essentially send you out all the claims pack and all the documents that you need to fill out just to, you know, go through and do of next month. Yep. So August 19 is when the surgery is? Yeah. Yep.\n\nAnd then you're intending on returning to work when? Sorry? Twenty fifth of? Okay. Okay.\n\nMay I ask what you're having done? Yep. Yep. Yep. Yes.\n\nYes. No. I know. I yep. So we need to get it patched, recovered, and put back in.\n\nYeah. They were like, we'll see you in a month. Let's go. Yeah. Of course.\n\nBut I can definitely initiate the claim. So I I the claims package comes out to you because I'm assuming you'll have, like, meetings with, like, your doctors and stuff like that. Yeah. Yep. Yep.\n\nYes. Yeah. Well, we generally can't work while you sleep on a table. And then, yeah, you'll have to be off during recovery. So I can I can send for a client's back?\n\nSo I can put a request in for a client's back to be sent to you. So it'll come through whoops. It'll come through to either email or post, generally email, unless you really, really, really want it posted. From there, there's a requirement for you to fill out, like, bits and pieces. So it's, you know, this is the job that I do right now, and this is what I have been doing, and I can't work because of surgery.\n\nAnd this is the expected time frame that I have off, and then your doctor will also sign off on on one. So the claim's back's pretty clear. Like, they're not they don't try to be obtuse with how they design them. It is a little bit of paperwork, but generally speaking, for any client that knows oh, wait. But for any client that I that knows that they're gonna be off, I always try and get the claims back before they're gonna be off because when you're off, you don't want to be running around trying to see people and or making extra doctor's appointments on top of what you already have to make.\n\nSo if you have the documents ahead of time, you can take them to doctor's appointments that you already have scheduled. Yeah. So I can definitely do that side of things. Now on the side of, I guess, you're rolling out, I would be amiss if I didn't at least ask the question that you're still comfortable going ahead with the rollout. The money is sitting in cash in hub 24 ready to go.\n\nI would say that the money will be rolling out within the next couple of days, if not today, but I do wanna ask. Yeah. Well you to be completely frank with you, you have pending surgery. No insurer is gonna touch you while you have pending surgery. Yeah.\n\nAfter the surgery is done, after you've recovered, after you've got a clean bill of health, sure. Insurers will look at you again, but prior to, no insurer is gonna look at you. Yep. So I what I'll do is I will request the claims back. And then second to that, you have until March.\n\nSo, like, I wanna be clear, your policy is paid up until March, but you will need to get the instruction like, the payment instructions changed. Oh, no. It's not that. It's your your resolution life policy. If if the payment instructions are not changed over to your new super fund by March, the policy will lapse because it won't pay.\n\nSo you need to make sure with your new your new pro your new provider, like, your new adviser, that they request to have the policy changed to be paid by the other provider. You have till March to do it, but as we all know, we blink and it's Christmas, and then we blink and it's Easter, and we blink it's Christmas again. Yeah. Yeah. I know.\n\nTrust me. I was just looking at the other day and my kids were like, oh, this year's gone real fast. I was like, oh, don't don't know what you're talking about. I'm pretty sure I'm still in 2022. Oh, don't push it away.\n\nI'm in my forties. I'm still getting my head around being forties. Not yet. Good. Good.\n\nSomething to look forward to. Alright. Well, I will put a note on file letting the team know that the rollover out is still getting actioned. I will flick a email off to RedLife and get claims pack issued to you. Yep.\n\nYeah. Yeah. With the technology's sake, that's what they say. Don't worry. My kids tell me the same thing.\n\nCool. No. I can definitely do that. I'll I'll get them to post it to you. They have your current address on file anyway, so shouldn't be an issue.\n\nNot a problem at all. Alright. Well, I'll get that all actioned for you. And otherwise, I wish you all the best moving forward with your new adviser. You too.\n\nHave a good one, Brandon. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Brendan.","start":3.6799998,"end":4.4,"sentiment":"neutral","sentiment_score":0.041804661974310875},{"text":"Is that a little bit better?","start":4.4,"end":5.62,"sentiment":"neutral","sentiment_score":0.025593176173667114},{"text":"That's okay.","start":8.32,"end":9.3,"sentiment":"positive","sentiment_score":0.5454060733318329},{"text":"More than happy to accommodate.","start":9.44,"end":10.74,"sentiment":"positive","sentiment_score":0.7484599590301514},{"text":"So like I said, I'm just giving you a call so we can I can, I guess, help clarify a few details and help explain a few things from my perspective?","start":11.36,"end":19.865,"sentiment":"neutral","sentiment_score":0.16555370967234334}],"sentiment":"neutral","sentiment_score":0.2217922896227759,"num_words":46,"start":3.6799998,"end":19.865},{"sentences":[{"text":"If you don't mind, I do need to let you know, obviously, our calls are recorded.","start":20.564999,"end":23.125,"sentiment":"neutral","sentiment_score":0.020456585567444563},{"text":"And if you could complete security for me, it's just full name, date of birth, and address.","start":23.125,"end":26.345,"sentiment":"neutral","sentiment_score":0.042414224542239136},{"text":"Fantastic.","start":36.03,"end":36.53,"sentiment":"positive","sentiment_score":0.4243577718734741},{"text":"Okay.","start":36.75,"end":37.25,"sentiment":"neutral","sentiment_score":0.14794012904167175},{"text":"So Caden raised your file with me, and I am aware that you are, I guess, rolling out to, another provider.","start":37.47,"end":45.635,"sentiment":"neutral","sentiment_score":0.03091892981458278}],"sentiment":"neutral","sentiment_score":0.04053468952354576,"num_words":56,"start":20.564999,"end":45.635},{"sentences":[{"text":"I guess, a couple of things that Caden raised with me, and and I wanna be clear.","start":46.574997,"end":49.774998,"sentiment":"neutral","sentiment_score":-0.0033409793258589856},{"text":"I haven't I've literally just walked back into the office.","start":49.774998,"end":52.575,"sentiment":"neutral","sentiment_score":-0.08170107752084732},{"text":"I was in an investment summit for the morning.","start":52.575,"end":54.835,"sentiment":"neutral","sentiment_score":-0.06850744369957182},{"text":"So I have not had a full look into your file nor have we spoken before.","start":56.36,"end":60.94,"sentiment":"neutral","sentiment_score":-0.06405544164590538},{"text":"But a couple of things that yes.","start":61.719997,"end":66.44,"sentiment":"neutral","sentiment_score":-0.05509664650474276}],"sentiment":"neutral","sentiment_score":-0.049168440829015385,"num_words":59,"start":46.574997,"end":66.44},{"sentences":[{"text":"Yes.","start":66.44,"end":66.68,"sentiment":"neutral","sentiment_score":-0.011314681731164455},{"text":"Debbie.","start":66.68,"end":67.159996,"sentiment":"neutral","sentiment_score":-0.007530041504651308},{"text":"Yeah.","start":67.159996,"end":67.4,"sentiment":"neutral","sentiment_score":-0.002710334025323391},{"text":"Yeah.","start":67.4,"end":67.64,"sentiment":"neutral","sentiment_score":-0.0014676162973046305},{"text":"The one of the directors.","start":67.64,"end":68.7,"sentiment":"neutral","sentiment_score":-0.0052816117182374}],"sentiment":"neutral","sentiment_score":-0.005492303572181199,"num_words":9,"start":66.44,"end":68.7},{"sentences":[{"text":"Yeah.","start":68.759995,"end":69.259995,"sentiment":"neutral","sentiment_score":0.013608258217573166},{"text":"With okay.","start":71.435,"end":72.075,"sentiment":"neutral","sentiment_score":0.027215411886572838},{"text":"So the couple of things that that Caden just told like, spoke spoke to me about did raise a couple of flags.","start":72.075,"end":77.274994,"sentiment":"neutral","sentiment_score":-0.007764788513833826},{"text":"A, a adviser guaranteeing 20% returns.","start":77.274994,"end":82.814995,"sentiment":"neutral","sentiment_score":-0.020589965706070263},{"text":"No adviser should ever guarantee anything because nothing is ever guaranteed.","start":82.875,"end":86.174995,"sentiment":"neutral","sentiment_score":-0.09792912006378174}],"sentiment":"neutral","sentiment_score":-0.031036818577420144,"num_words":42,"start":68.759995,"end":86.174995},{"sentences":[{"text":"Cool.","start":86.850006,"end":87.350006,"sentiment":"neutral","sentiment_score":0.045158784836530685},{"text":"That's fine.","start":89.41,"end":90.130005,"sentiment":"neutral","sentiment_score":0.1456087827682495},{"text":"Perfect.","start":90.130005,"end":90.630005,"sentiment":"neutral","sentiment_score":0.25451934337615967},{"text":"And then the other thing with the insurance, is that adviser aware that you're going in for surgery?","start":91.73,"end":97.97,"sentiment":"neutral","sentiment_score":-0.0027546493543518912},{"text":"Is that correct?","start":97.97,"end":98.79,"sentiment":"neutral","sentiment_score":0.003958153848846753}],"sentiment":"neutral","sentiment_score":0.022127458676695824,"num_words":25,"start":86.850006,"end":98.79},{"sentences":[{"text":"Yep.","start":99.57,"end":100.07,"sentiment":"neutral","sentiment_score":0.002076866803690791},{"text":"Yep.","start":102.375,"end":102.875,"sentiment":"neutral","sentiment_score":-0.024590959772467613},{"text":"Yes, Caden.","start":107.655,"end":108.455,"sentiment":"neutral","sentiment_score":-0.005850103101693094},{"text":"Yep.","start":108.455,"end":108.955,"sentiment":"neutral","sentiment_score":-0.0005369158461689949},{"text":"Yeah.","start":114.39,"end":114.89,"sentiment":"neutral","sentiment_score":-0.005698325112462044}],"sentiment":"neutral","sentiment_score":-0.006741590021799008,"num_words":6,"start":99.57,"end":114.89},{"sentences":[{"text":"Yes.","start":120.07,"end":120.57,"sentiment":"neutral","sentiment_score":0.020838847383856773},{"text":"Yes.","start":121.67,"end":122.17,"sentiment":"neutral","sentiment_score":0.04191463813185692},{"text":"Yep.","start":125.925,"end":126.425,"sentiment":"neutral","sentiment_score":-0.03634048253297806},{"text":"Yes.","start":127.365,"end":127.865,"sentiment":"neutral","sentiment_score":-0.010177526623010635},{"text":"Yeah.","start":133.365,"end":133.765,"sentiment":"neutral","sentiment_score":0.02734103985130787}],"sentiment":"neutral","sentiment_score":0.008715303242206573,"num_words":5,"start":120.07,"end":133.765},{"sentences":[{"text":"Yeah.","start":133.765,"end":134.005,"sentiment":"neutral","sentiment_score":0.026965495198965073},{"text":"Well, it's because you're pre you've only been with Hub twenty four for a few months.","start":134.005,"end":138.825,"sentiment":"neutral","sentiment_score":0.007502025517169386},{"text":"Because the insurance is not actually built into Hub twenty four.","start":150.70999,"end":154.005,"sentiment":"neutral","sentiment_score":-0.14519310945814307},{"text":"It's an external policy, and it just gets fed by Hub 20 four, you know, to pay payments.","start":154.005,"end":159.545,"sentiment":"neutral","sentiment_score":-0.0379966294599904},{"text":"Basically, yeah.","start":160.88501,"end":161.52501,"sentiment":"neutral","sentiment_score":-0.047735705971717834}],"sentiment":"neutral","sentiment_score":-0.04644868839144086,"num_words":48,"start":133.765,"end":161.52501},{"sentences":[{"text":"So they're just two separate accounts.","start":161.52501,"end":162.80501,"sentiment":"neutral","sentiment_score":-0.06137637483576933},{"text":"It's not like it's it's sitting in under.","start":162.80501,"end":164.82501,"sentiment":"neutral","sentiment_score":-0.10670997016131878},{"text":"Essentially speaking, with the income protection oh, sorry.","start":165.52501,"end":168.90999,"sentiment":"neutral","sentiment_score":-0.0943814879283309},{"text":"I just closed that window.","start":168.90999,"end":169.95,"sentiment":"neutral","sentiment_score":-0.22547918260097505},{"text":"Let me bring that back up.","start":169.95,"end":171.17,"sentiment":"neutral","sentiment_score":-0.03136340528726578}],"sentiment":"neutral","sentiment_score":-0.09977473510485707,"num_words":33,"start":161.52501,"end":171.17},{"sentences":[{"text":"You you do have I you do have IP income protection.","start":171.54999,"end":174.45,"sentiment":"neutral","sentiment_score":0.02920240028337999},{"text":"You've had it in place since 2013.","start":175.95,"end":179.09,"sentiment":"neutral","sentiment_score":0.04886677807995251},{"text":"So it's or just a couple.","start":180.26999,"end":184.71501,"sentiment":"neutral","sentiment_score":-0.012974903142700592},{"text":"Yeah.","start":186.375,"end":186.615,"sentiment":"neutral","sentiment_score":0.019950659945607185},{"text":"So March 2013 was when the policy started.","start":186.615,"end":189.91501,"sentiment":"neutral","sentiment_score":0.011683475924655795}],"sentiment":"neutral","sentiment_score":0.021177663580712044,"num_words":33,"start":171.54999,"end":189.91501},{"sentences":[{"text":"March 2027 is paid up until the the the policy is enforced.","start":190.77501,"end":196.64,"sentiment":"neutral","sentiment_score":0.04185185953974724},{"text":"It's active, and it's claimable if you have a purpose to claim on it.","start":196.64,"end":202.57999,"sentiment":"neutral","sentiment_score":0.08850847264485699},{"text":"Essentially speaking, it's a thirty day waiting period.","start":204.07999,"end":208.18,"sentiment":"neutral","sentiment_score":-0.02652588114142418},{"text":"So after thirty days Cool.","start":209.27501,"end":215.935,"sentiment":"neutral","sentiment_score":-0.03416937738656998},{"text":"Thirty days from when you stop working.","start":218.155,"end":219.675,"sentiment":"neutral","sentiment_score":-0.09905592937554632}],"sentiment":"neutral","sentiment_score":0.014454249778519506,"num_words":46,"start":190.77501,"end":219.675},{"sentences":[{"text":"So from the day you stop work because of an illness or injury, the policy will start basically accruing payments for you, and they get it pays out at the end of the month.","start":219.675,"end":232.45,"sentiment":"neutral","sentiment_score":0.014102095409351237},{"text":"So the first time you will see a benefit will basically be two months after you finish work, but it pays backwards.","start":232.45,"end":238.95,"sentiment":"neutral","sentiment_score":0.2489041726697575},{"text":"You don't get paid for the waiting period, but it pays you for for any of the other periods of time.","start":239.285,"end":244.105,"sentiment":"neutral","sentiment_score":0.20678570015089853},{"text":"So are you Yeah.","start":245.125,"end":251.54001,"sentiment":"neutral","sentiment_score":-0.0247773970477283},{"text":"You'll still you'll if you're offered to you'll only get paid for one.","start":251.54001,"end":255.16,"sentiment":"neutral","sentiment_score":-0.021586878081926934}],"sentiment":"neutral","sentiment_score":0.10551195470814376,"num_words":94,"start":219.675,"end":255.16},{"sentences":[{"text":"So if you're offered two months, you'll get paid for one month worth of being off.","start":257.54,"end":261.46,"sentiment":"neutral","sentiment_score":-0.010445799192893901},{"text":"So they don't like, none of the no income protection policy will pay during its waiting period.","start":261.46,"end":265.64,"sentiment":"neutral","sentiment_score":-0.1703079921357772},{"text":"You could you could submit like, you could submit the claim yeah.","start":269.17502,"end":273.335,"sentiment":"neutral","sentiment_score":0.014209988682220379},{"text":"No.","start":273.335,"end":273.575,"sentiment":"neutral","sentiment_score":-0.07259948551654816},{"text":"Absolutely.","start":273.575,"end":274.075,"sentiment":"neutral","sentiment_score":0.07843372225761414}],"sentiment":"neutral","sentiment_score":-0.06140456494610222,"num_words":47,"start":257.54,"end":274.075},{"sentences":[{"text":"No.","start":274.45502,"end":274.775,"sentiment":"neutral","sentiment_score":-0.01782812923192978},{"text":"That's okay.","start":274.775,"end":275.515,"sentiment":"neutral","sentiment_score":0.18289656192064285},{"text":"You could submit the claim today.","start":276.695,"end":278.315,"sentiment":"neutral","sentiment_score":0.2660449494918187},{"text":"You will don't you wouldn't submit today.","start":278.81998,"end":280.81998,"sentiment":"neutral","sentiment_score":0.12002373380320412},{"text":"We we could start the claim today.","start":280.81998,"end":283.08,"sentiment":"neutral","sentiment_score":0.2822759875229427}],"sentiment":"neutral","sentiment_score":0.20697098873231723,"num_words":23,"start":274.45502,"end":283.08},{"sentences":[{"text":"And what that what that would do with that would just essentially send you out all the claims pack and all the documents that you need to fill out just to, you know, go through and do of next month.","start":283.46,"end":298.815,"sentiment":"neutral","sentiment_score":0.1286020468454808},{"text":"Yep.","start":300.395,"end":300.895,"sentiment":"neutral","sentiment_score":0.0015824263682588937},{"text":"So August 19 is when the surgery is?","start":307.195,"end":311.8,"sentiment":"neutral","sentiment_score":-0.03811479127034545},{"text":"Yeah.","start":313.13998,"end":313.63998,"sentiment":"neutral","sentiment_score":-0.038939885795116425},{"text":"Yep.","start":314.02,"end":314.52,"sentiment":"neutral","sentiment_score":0.0015691407024860382}],"sentiment":"neutral","sentiment_score":0.09418382793984503,"num_words":51,"start":283.46,"end":314.52},{"sentences":[{"text":"And then you're intending on returning to work when?","start":314.66,"end":317.86,"sentiment":"neutral","sentiment_score":-0.027586425551109843},{"text":"Sorry?","start":317.86,"end":318.18,"sentiment":"neutral","sentiment_score":-0.04847719147801399},{"text":"Twenty fifth of?","start":318.18,"end":319.24,"sentiment":"neutral","sentiment_score":-0.03195967338979244},{"text":"Okay.","start":322.83502,"end":323.33502,"sentiment":"neutral","sentiment_score":-0.03065640851855278},{"text":"Okay.","start":325.55502,"end":326.05502,"sentiment":"neutral","sentiment_score":-0.07448948174715042}],"sentiment":"neutral","sentiment_score":-0.033185328791538876,"num_words":15,"start":314.66,"end":326.05502},{"sentences":[{"text":"May I ask what you're having done?","start":332.93,"end":334.71,"sentiment":"neutral","sentiment_score":-0.13259868323802948},{"text":"Yep.","start":348.70502,"end":349.20502,"sentiment":"neutral","sentiment_score":-0.11432641744613647},{"text":"Yep.","start":351.505,"end":352.005,"sentiment":"neutral","sentiment_score":-0.0741112232208252},{"text":"Yep.","start":355.265,"end":355.765,"sentiment":"neutral","sentiment_score":-0.08813869208097458},{"text":"Yes.","start":363.04,"end":363.54,"sentiment":"neutral","sentiment_score":-0.17493413388729095}],"sentiment":"neutral","sentiment_score":-0.1254273863001303,"num_words":11,"start":332.93,"end":363.54},{"sentences":[{"text":"Yes.","start":365.52,"end":366.02,"sentiment":"neutral","sentiment_score":-0.10174177587032318},{"text":"No.","start":366.24,"end":366.47998,"sentiment":"neutral","sentiment_score":-0.2951481342315674},{"text":"I know.","start":366.47998,"end":367.12,"sentiment":"neutral","sentiment_score":-0.23836365342140198},{"text":"I yep.","start":367.12,"end":375.295,"sentiment":"neutral","sentiment_score":-0.2327677682042122},{"text":"So we need to get it patched, recovered, and put back in.","start":375.295,"end":378.27502,"sentiment":"neutral","sentiment_score":-0.09959187482794125}],"sentiment":"neutral","sentiment_score":-0.14079195840491188,"num_words":18,"start":365.52,"end":378.27502},{"sentences":[{"text":"Yeah.","start":384.27,"end":384.77,"sentiment":"neutral","sentiment_score":-0.05133233219385147},{"text":"They were like, we'll see you in a month.","start":387.94998,"end":389.38998,"sentiment":"neutral","sentiment_score":-0.07806677950753106},{"text":"Let's go.","start":389.38998,"end":390.03,"sentiment":"neutral","sentiment_score":-0.03878180868923664},{"text":"Yeah.","start":390.03,"end":390.43,"sentiment":"neutral","sentiment_score":0.018761297687888145},{"text":"Of course.","start":390.43,"end":391.00998,"sentiment":"neutral","sentiment_score":0.0443181861191988}],"sentiment":"neutral","sentiment_score":-0.0482732863475879,"num_words":15,"start":384.27,"end":391.00998},{"sentences":[{"text":"But I can definitely initiate the claim.","start":391.38998,"end":395.80502,"sentiment":"neutral","sentiment_score":0.19611187066350663},{"text":"So I I the claims package comes out to you because I'm assuming you'll have, like, meetings with, like, your doctors and stuff like that.","start":395.80502,"end":402.465,"sentiment":"neutral","sentiment_score":0.09697088435292243},{"text":"Yeah.","start":416.53998,"end":417.03998,"sentiment":"neutral","sentiment_score":0.024961097165942192},{"text":"Yep.","start":423.11502,"end":423.195,"sentiment":"neutral","sentiment_score":0.013529314659535885},{"text":"Yep.","start":423.195,"end":423.435,"sentiment":"neutral","sentiment_score":0.02691642940044403}],"sentiment":"neutral","sentiment_score":0.11035605841981513,"num_words":35,"start":391.38998,"end":423.435},{"sentences":[{"text":"Yes.","start":423.435,"end":423.935,"sentiment":"neutral","sentiment_score":0.011271151714026928},{"text":"Yeah.","start":428.075,"end":428.315,"sentiment":"neutral","sentiment_score":-0.2684886157512665},{"text":"Well, we generally can't work while you sleep on a table.","start":428.315,"end":431.295,"sentiment":"neutral","sentiment_score":-0.27951097759333526},{"text":"And then, yeah, you'll have to be off during recovery.","start":432.85,"end":435.83002,"sentiment":"neutral","sentiment_score":-0.17742641270160675},{"text":"So I can I can send for a client's back?","start":435.89,"end":437.89,"sentiment":"neutral","sentiment_score":-0.00910906558856368}],"sentiment":"neutral","sentiment_score":-0.15749069698380702,"num_words":33,"start":423.435,"end":437.89},{"sentences":[{"text":"So I can put a request in for a client's back to be sent to you.","start":437.89,"end":440.55,"sentiment":"neutral","sentiment_score":0.04874054540414363},{"text":"So it'll come through whoops.","start":441.25,"end":444.31,"sentiment":"neutral","sentiment_score":0.011790213361382484},{"text":"It'll come through to either email or post, generally email, unless you really, really, really want it posted.","start":444.37,"end":449.475,"sentiment":"neutral","sentiment_score":-0.03433970711193979},{"text":"From there, there's a requirement for you to fill out, like, bits and pieces.","start":452.095,"end":458.255,"sentiment":"neutral","sentiment_score":-0.07156343452100243},{"text":"So it's, you know, this is the job that I do right now, and this is what I have been doing, and I can't work because of surgery.","start":458.255,"end":464.15002,"sentiment":"neutral","sentiment_score":-0.1793787215969392}],"sentiment":"neutral","sentiment_score":-0.07165194102160541,"num_words":81,"start":437.89,"end":464.15002},{"sentences":[{"text":"And this is the expected time frame that I have off, and then your doctor will also sign off on on one.","start":464.15002,"end":469.59,"sentiment":"neutral","sentiment_score":-0.01625213568860834},{"text":"So the claim's back's pretty clear.","start":469.59,"end":472.47,"sentiment":"neutral","sentiment_score":0.01113206819475939},{"text":"Like, they're not they don't try to be obtuse with how they design them.","start":472.47,"end":477.475,"sentiment":"neutral","sentiment_score":-0.09045385755598545},{"text":"It is a little bit of paperwork, but generally speaking, for any client that knows oh, wait.","start":477.77502,"end":485.31,"sentiment":"neutral","sentiment_score":-0.0359502502662294},{"text":"But for any client that I that knows that they're gonna be off, I always try and get the claims back before they're gonna be off because when you're off, you don't want to be running around trying to see people and or making extra doctor's appointments on top of what you already have to make.","start":485.47,"end":497.325,"sentiment":"neutral","sentiment_score":-0.042339887736099105}],"sentiment":"neutral","sentiment_score":-0.03947214390880064,"num_words":115,"start":464.15002,"end":497.325},{"sentences":[{"text":"So if you have the documents ahead of time, you can take them to doctor's appointments that you already have scheduled.","start":497.48502,"end":501.905,"sentiment":"neutral","sentiment_score":0.06689703207285631},{"text":"Yeah.","start":505.80502,"end":506.125,"sentiment":"neutral","sentiment_score":0.0887269675731659},{"text":"So I can definitely do that side of things.","start":506.125,"end":508.385,"sentiment":"neutral","sentiment_score":0.2712961319420073},{"text":"Now on the side of, I guess, you're rolling out, I would be amiss if I didn't at least ask the question that you're still comfortable going ahead with the rollout.","start":508.765,"end":517.36,"sentiment":"neutral","sentiment_score":-0.18498312213247822},{"text":"The money is sitting in cash in hub 24 ready to go.","start":517.36,"end":521.04,"sentiment":"neutral","sentiment_score":0.1311399502058824}],"sentiment":"neutral","sentiment_score":-0.0030482102034462464,"num_words":74,"start":497.48502,"end":521.04},{"sentences":[{"text":"I would say that the money will be rolling out within the next couple of days, if not today, but I do wanna ask.","start":521.04,"end":527.86,"sentiment":"positive","sentiment_score":0.3602669797837734},{"text":"Yeah.","start":540.425,"end":540.925,"sentiment":"neutral","sentiment_score":0.004037491977214813},{"text":"Well you to be completely frank with you, you have pending surgery.","start":541.225,"end":552.22,"sentiment":"neutral","sentiment_score":-0.21269408613443375},{"text":"No insurer is gonna touch you while you have pending surgery.","start":552.51996,"end":555.18,"sentiment":"neutral","sentiment_score":-0.20230776884339072},{"text":"Yeah.","start":557.325,"end":557.825,"sentiment":"neutral","sentiment_score":-0.0003218315541744232}],"sentiment":"neutral","sentiment_score":0.07902874866006326,"num_words":49,"start":521.04,"end":557.825},{"sentences":[{"text":"After the surgery is done, after you've recovered, after you've got a clean bill of health, sure.","start":558.28503,"end":562.205,"sentiment":"neutral","sentiment_score":-0.009338261888307683},{"text":"Insurers will look at you again, but prior to, no insurer is gonna look at you.","start":562.205,"end":566.625,"sentiment":"neutral","sentiment_score":-0.11935174185782671},{"text":"Yep.","start":568.69,"end":569.19,"sentiment":"neutral","sentiment_score":0.030509157106280327},{"text":"So I what I'll do is I will request the claims back.","start":570.69,"end":574.15,"sentiment":"neutral","sentiment_score":0.030495733798791964},{"text":"And then second to that, you have until March.","start":574.85004,"end":581.59,"sentiment":"neutral","sentiment_score":0.003024191078212526}],"sentiment":"neutral","sentiment_score":-0.02990368435328657,"num_words":55,"start":558.28503,"end":581.59},{"sentences":[{"text":"So, like, I wanna be clear, your policy is paid up until March, but you will need to get the instruction like, the payment instructions changed.","start":582.235,"end":589.455,"sentiment":"neutral","sentiment_score":-0.02802745711344939},{"text":"Oh, no.","start":593.115,"end":594.155,"sentiment":"neutral","sentiment_score":-0.1375671997666359},{"text":"It's not that.","start":594.155,"end":594.715,"sentiment":"neutral","sentiment_score":-0.1897174616654714},{"text":"It's your your resolution life policy.","start":594.715,"end":597.115,"sentiment":"neutral","sentiment_score":-0.17395829409360886},{"text":"If if the payment instructions are not changed over to your new super fund by March, the policy will lapse because it won't pay.","start":597.115,"end":604.93,"sentiment":"neutral","sentiment_score":-0.3105431084210674}],"sentiment":"neutral","sentiment_score":-0.1650784432155187,"num_words":61,"start":582.235,"end":604.93},{"sentences":[{"text":"So you need to make sure with your new your new pro your new provider, like, your new adviser, that they request to have the policy changed to be paid by the other provider.","start":604.99,"end":617.97504,"sentiment":"neutral","sentiment_score":-0.024641978992697072},{"text":"You have till March to do it, but as we all know, we blink and it's Christmas, and then we blink and it's Easter, and we blink it's Christmas again.","start":618.03503,"end":625.015,"sentiment":"neutral","sentiment_score":-0.007209602308770021},{"text":"Yeah.","start":631.08,"end":631.58,"sentiment":"neutral","sentiment_score":0.010423132218420506},{"text":"Yeah.","start":631.72,"end":632.04,"sentiment":"neutral","sentiment_score":0.01025394443422556},{"text":"I know.","start":632.04,"end":632.6,"sentiment":"neutral","sentiment_score":0.012369916774332523}],"sentiment":"neutral","sentiment_score":-0.014833800659021911,"num_words":68,"start":604.99,"end":632.6},{"sentences":[{"text":"Trust me.","start":632.6,"end":633.32,"sentiment":"neutral","sentiment_score":0.023651459254324436},{"text":"I was just looking at the other day and my kids were like, oh, this year's gone real fast.","start":633.32,"end":638.68,"sentiment":"neutral","sentiment_score":-0.0465690377903612},{"text":"I was like, oh, don't don't know what you're talking about.","start":638.68,"end":640.52,"sentiment":"neutral","sentiment_score":-0.05547326820140535},{"text":"I'm pretty sure I'm still in 2022.","start":640.52,"end":642.855,"sentiment":"neutral","sentiment_score":-0.031380507562841685},{"text":"Oh, don't push it away.","start":649.095,"end":650.535,"sentiment":"neutral","sentiment_score":-0.1539830595254898}],"sentiment":"neutral","sentiment_score":-0.05539303637025031,"num_words":44,"start":632.6,"end":650.535},{"sentences":[{"text":"I'm in my forties.","start":650.535,"end":651.51495,"sentiment":"neutral","sentiment_score":-0.07588287256658077},{"text":"I'm still getting my head around being forties.","start":651.57495,"end":654.555,"sentiment":"neutral","sentiment_score":-0.10932692140340805},{"text":"Not yet.","start":655.415,"end":656.15497,"sentiment":"neutral","sentiment_score":-0.12783105298876762},{"text":"Good.","start":659.69,"end":659.93,"sentiment":"positive","sentiment_score":0.41299548745155334},{"text":"Good.","start":659.93,"end":660.43,"sentiment":"positive","sentiment_score":0.4908914566040039}],"sentiment":"neutral","sentiment_score":-0.03312012646347284,"num_words":16,"start":650.535,"end":660.43},{"sentences":[{"text":"Something to look forward to.","start":660.64996,"end":661.94995,"sentiment":"positive","sentiment_score":0.48201402425765993},{"text":"Alright.","start":663.85,"end":664.17,"sentiment":"neutral","sentiment_score":0.16393500566482544},{"text":"Well, I will put a note on file letting the team know that the rollover out is still getting actioned.","start":664.17,"end":670.02997,"sentiment":"neutral","sentiment_score":0.12482647188007831},{"text":"I will flick a email off to RedLife and get claims pack issued to you.","start":670.695,"end":675.835,"sentiment":"neutral","sentiment_score":0.09284629374742508},{"text":"Yep.","start":694.1,"end":694.6,"sentiment":"neutral","sentiment_score":-0.03341617062687874}],"sentiment":"neutral","sentiment_score":0.15309078095569498,"num_words":42,"start":660.64996,"end":694.6},{"sentences":[{"text":"Yeah.","start":696.01996,"end":696.33997,"sentiment":"neutral","sentiment_score":-0.013145326636731625},{"text":"Yeah.","start":696.33997,"end":696.74,"sentiment":"neutral","sentiment_score":-0.0054726069793105125},{"text":"With the technology's sake, that's what they say.","start":696.74,"end":698.745,"sentiment":"neutral","sentiment_score":-0.0060315741575323045},{"text":"Don't worry.","start":698.825,"end":699.145,"sentiment":"neutral","sentiment_score":0.015496868174523115},{"text":"My kids tell me the same thing.","start":699.145,"end":700.685,"sentiment":"neutral","sentiment_score":0.020911681864942824}],"sentiment":"neutral","sentiment_score":0.005816051711965548,"num_words":19,"start":696.01996,"end":700.685},{"sentences":[{"text":"Cool.","start":703.545,"end":703.865,"sentiment":"neutral","sentiment_score":0.15601342916488647},{"text":"No.","start":703.865,"end":704.105,"sentiment":"neutral","sentiment_score":0.13182757794857025},{"text":"I can definitely do that.","start":704.105,"end":705.245,"sentiment":"neutral","sentiment_score":0.1901582360267639},{"text":"I'll I'll get them to post it to you.","start":705.305,"end":706.745,"sentiment":"neutral","sentiment_score":0.12536914398272833},{"text":"They have your current address on file anyway, so shouldn't be an issue.","start":706.745,"end":710.525,"sentiment":"neutral","sentiment_score":0.06736952438950539}],"sentiment":"neutral","sentiment_score":0.1118192517294966,"num_words":29,"start":703.545,"end":710.525},{"sentences":[{"text":"Not a problem at all.","start":713.64,"end":714.52,"sentiment":"neutral","sentiment_score":0.28576014637947084},{"text":"Alright.","start":714.52,"end":714.76,"sentiment":"neutral","sentiment_score":0.18437501788139343},{"text":"Well, I'll get that all actioned for you.","start":714.76,"end":716.38,"sentiment":"neutral","sentiment_score":0.20020773634314537},{"text":"And otherwise, I wish you all the best moving forward with your new adviser.","start":716.68,"end":720.54004,"sentiment":"positive","sentiment_score":0.6193755567073822},{"text":"You too.","start":724.43097,"end":725.071,"sentiment":"positive","sentiment_score":0.6930563449859619}],"sentiment":"positive","sentiment_score":0.44240693747997284,"num_words":30,"start":713.64,"end":725.071},{"sentences":[{"text":"Have a good one, Brandon.","start":725.071,"end":726.191,"sentiment":"positive","sentiment_score":0.6793361783027649},{"text":"Bye.","start":726.191,"end":726.691,"sentiment":"neutral","sentiment_score":0.1995505541563034}],"sentiment":"positive","sentiment_score":0.599371907611688,"num_words":6,"start":725.071,"end":726.691}]}}]},{"alternatives":[{"transcript":"Hello? That's a hell of a lot better. Yes. Thank you. Yeah. Yeah. Of course. Brennan King. 01/02/1976. 27Solomon code, Goodenough4300. Yep. No. No. I I normally deal with Sammy Zetta or I think his name is. Yeah. No. No. No. No. No. No. He didn't guarantee. He said that's a forecast of 20%. Yeah. Yeah. He is now. I rang him back and had a go with him because they basically said I had none. And then because Caden rang and said, well, he checked it up quickly for me, and I do have incoming which I knew I did. But, apparently, it hadn't rolled over to Hub twenty four because it was through. Yeah. So, obviously, he's gone through Hub twenty four, and I've said there's no insurances. I know I canceled everything else, but, yeah, I believe that one of the stipulations was I need that income protection just in case. Yeah. Not very long at all. No. Yeah. That's what the that's what the other blog said. Yeah. I've got a size band for years of lace. Yeah. Yep. So can you just clarify that for me, please? So that's thirty day as to when I stop working or thirty days as to when I can start claiming? Okay. Okay. Yeah. Yep. Okay. So if I'm off for two months, I have to wait a month before I can claim, and then I'm paid for two. Is that correct? Or Okay. I see. Okay. Okay. Yeah. No problem. Alright. Yep. Good to know. I've never I've never used it before, so I don't know. Yeah. Yeah. If if that's possible, yeah, because my surgery is on the nineteenth. So I'll be off from the nineteenth till, well, at the moment, the twenty fifth, but that depends on recovery, obviously. Oh, oh, sorry. That was August, of course. Yeah. I was lost. Yeah. Sorry. August. I'm hoping, but it depends on recovery. So '20 September 5. Hoping to return to work, but it's a massive surgery. It's like a five hour surgery, apparently. So it's a huge one. Hernia, basically, half the size of my stomach brought on from a previous surgery from, I can't give you a date, but it was seven years, eight years ago, stoma, which basically gave me a colostomy bag, and I was with a colostomy bag for fourteen months. And wasn't the greatest of patients, obviously, because I didn't listen, and started lifting almost straight away without thinking, out of habit. You know? And I've had the I've had this hernia now for, I'm gonna say, six, seven years, and it's just gotten bigger. Now it's half the size of my stomach. Yeah. Well, they they said that years ago, but I've been, like, going to doctors for two years, and they finally got around to it. So you know? And then all of a sudden, it told me a month out of nowhere. Yeah. Basically, yes. Yeah. I have a couple before the surgery. I have one where I have to have Botox into my stomach, which will make the sinus a jelly. Yep. And then I have an anesthesiologist on this oh, the sorry. The Botox is on the fourth. Anesthesiologist is on the seventh, but, apparently, I can still work in that time between. And then surgery is the nineteenth, and I've gotta definitely stop working. Yes. Yep. Yeah. Yeah. Yeah. I understand that. Yeah. It's insurance. I'll quote as well as paperwork. Yeah. Yeah. Yep. Yeah. That's all I say hyped for you. Yeah. No. I'm happy to fill it all over the super, but I was concerned with the income protection because I I knew I'd had it, but they claimed I didn't. But that's why I was glad that Kaiden rang to let me know I did have it. And I've spoken to them about it since, and they wanted me to go through a whole lot of interviews with another one, But I'll just cancel all that for you. That's exactly what I thought. Yes. Yeah. I figured that. Yeah. I figured that. Yeah. Mhmm. No. No. I'm I'm pretty good healer. I reckon I'll be I reckon I'll be good to go in September. I'm a pretty good healer. Mhmm. Oh. Oh, okay. Yeah. Okay. Yeah. Yeah. Yep. Yep. Okay. Yep. Yep. The whole the lighters are older. We're blinking it three years later. Yeah. Yeah. Yeah. Why why do you hit your fifth 50, then everything changes. Trust me. No. You're not there yet. When you hit safety, mine just goes just goes to crap, basically. Yeah. Could you get that issued via post? It's just that we don't have a printer at home. Is that possible? Or yeah. It's just that I don't have a printer, and my laptop's, like, apparently, ancient according to the kids. You know? It's five years old. Apparently, that's ancient. You know? Yeah. Yeah. Yeah. Yeah. Yeah. That'd be fantastic. Thank you. Thank you very much. You have a great day. Alright. Bye.","confidence":0.9892578,"words":[{"word":"hello","start":2.8,"end":3.3,"confidence":0.9250488,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01106349378824234},{"word":"that's","start":5.52,"end":5.92,"confidence":0.9975586,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.26930487155914307},{"word":"a","start":5.92,"end":6.0,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.25464245676994324},{"word":"hell","start":6.0,"end":6.24,"confidence":0.99316406,"punctuated_word":"hell","sentiment":"neutral","sentiment_score":0.17623113095760343},{"word":"of","start":6.24,"end":6.3199997,"confidence":0.8691406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1966080665588379},{"word":"a","start":6.3199997,"end":6.48,"confidence":0.9604492,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.40737348794937134},{"word":"lot","start":6.48,"end":6.64,"confidence":0.9819336,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":0.28149598836898804},{"word":"better","start":6.64,"end":6.8799996,"confidence":0.7805176,"punctuated_word":"better.","sentiment":"neutral","sentiment_score":0.3324386477470398},{"word":"yes","start":6.8799996,"end":7.12,"confidence":0.7746582,"punctuated_word":"Yes.","sentiment":"positive","sentiment_score":0.44919466972351074},{"word":"thank","start":7.12,"end":7.3599997,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7178915739059448},{"word":"you","start":7.3599997,"end":7.8599997,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.601952075958252},{"word":"yeah","start":19.435001,"end":19.935001,"confidence":0.7138672,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.030236465856432915},{"word":"yeah","start":26.635,"end":27.035,"confidence":0.97387695,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.022525938227772713},{"word":"of","start":27.035,"end":27.195,"confidence":0.9970703,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.01771208643913269},{"word":"course","start":27.195,"end":27.54,"confidence":0.9995117,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":0.019339460879564285},{"word":"brennan","start":29.62,"end":30.1,"confidence":0.64160156,"punctuated_word":"Brennan","sentiment":"neutral","sentiment_score":0.01263061910867691},{"word":"king","start":30.1,"end":30.42,"confidence":0.7988281,"punctuated_word":"King.","sentiment":"neutral","sentiment_score":0.01252392027527094},{"word":"01/02/1976","start":30.42,"end":32.18,"confidence":0.7013184,"punctuated_word":"01/02/1976.","sentiment":"neutral","sentiment_score":0.010532609187066557},{"word":"27solomon","start":32.18,"end":33.14,"confidence":0.75878906,"punctuated_word":"27Solomon","sentiment":"neutral","sentiment_score":0.025664985179901123},{"word":"code","start":33.14,"end":33.46,"confidence":0.5579834,"punctuated_word":"code,","sentiment":"neutral","sentiment_score":0.030844978988170624},{"word":"goodenough4300","start":33.46,"end":35.16,"confidence":0.7675171,"punctuated_word":"Goodenough4300.","sentiment":"neutral","sentiment_score":0.07935275137424469},{"word":"yep","start":46.445,"end":46.945,"confidence":0.85546875,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.007730996236205101},{"word":"no","start":61.75,"end":61.99,"confidence":0.73339844,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07614891976118088},{"word":"no","start":61.99,"end":62.39,"confidence":0.91015625,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07688561081886292},{"word":"i","start":62.39,"end":62.550003,"confidence":0.94921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06362566351890564},{"word":"i","start":62.550003,"end":62.63,"confidence":0.7314453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05316436290740967},{"word":"normally","start":62.63,"end":62.95,"confidence":0.98095703,"punctuated_word":"normally","sentiment":"neutral","sentiment_score":-0.05869460850954056},{"word":"deal","start":62.95,"end":63.190002,"confidence":0.9970703,"punctuated_word":"deal","sentiment":"neutral","sentiment_score":-0.05047213286161423},{"word":"with","start":63.190002,"end":63.510002,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0633302852511406},{"word":"sammy","start":63.510002,"end":64.01,"confidence":0.5673828,"punctuated_word":"Sammy","sentiment":"neutral","sentiment_score":-0.05879944935441017},{"word":"zetta","start":64.925,"end":65.325,"confidence":0.49804688,"punctuated_word":"Zetta","sentiment":"neutral","sentiment_score":-0.04158390685915947},{"word":"or","start":65.325,"end":65.725,"confidence":0.69433594,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0421220101416111},{"word":"i","start":65.725,"end":65.805,"confidence":0.49951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.040673576295375824},{"word":"think","start":65.805,"end":66.045,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.03015873208642006},{"word":"his","start":66.045,"end":66.285,"confidence":0.98535156,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.026969417929649353},{"word":"name","start":66.285,"end":66.525,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.02357502281665802},{"word":"is","start":66.525,"end":67.025,"confidence":0.9592285,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.014443299733102322},{"word":"yeah","start":67.485,"end":67.985,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0022933362051844597},{"word":"no","start":84.56,"end":84.71999,"confidence":0.8725586,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11690820008516312},{"word":"no","start":84.71999,"end":84.96,"confidence":0.86499023,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.13101361691951752},{"word":"no","start":84.96,"end":85.03999,"confidence":0.9082031,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1463390588760376},{"word":"no","start":85.03999,"end":85.2,"confidence":0.8845215,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14368072152137756},{"word":"no","start":85.2,"end":85.28,"confidence":0.8190918,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1322917640209198},{"word":"no","start":85.28,"end":85.36,"confidence":0.7597656,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11286561191082},{"word":"he","start":85.36,"end":85.6,"confidence":0.50634766,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.08060473203659058},{"word":"didn't","start":85.6,"end":85.92,"confidence":0.99902344,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.0699073001742363},{"word":"guarantee","start":85.92,"end":86.399994,"confidence":0.8203125,"punctuated_word":"guarantee.","sentiment":"neutral","sentiment_score":-0.014505146071314812},{"word":"he","start":86.399994,"end":86.56,"confidence":0.99121094,"punctuated_word":"He","sentiment":"neutral","sentiment_score":0.007185809314250946},{"word":"said","start":86.56,"end":86.799995,"confidence":0.99316406,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.013396862894296646},{"word":"that's","start":86.799995,"end":87.03999,"confidence":0.9628906,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.02625122666358948},{"word":"a","start":87.03999,"end":87.2,"confidence":0.97265625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.028530795127153397},{"word":"forecast","start":87.2,"end":87.7,"confidence":0.7573242,"punctuated_word":"forecast","sentiment":"neutral","sentiment_score":0.05646633356809616},{"word":"of","start":87.84,"end":88.079994,"confidence":0.79833984,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.035463426262140274},{"word":"20%","start":88.079994,"end":88.71999,"confidence":0.94592285,"punctuated_word":"20%.","sentiment":"neutral","sentiment_score":0.03834611922502518},{"word":"yeah","start":88.71999,"end":89.21999,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06642067432403564},{"word":"yeah","start":90.96,"end":91.46,"confidence":0.85375977,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04472918808460235},{"word":"he","start":99.125,"end":99.365005,"confidence":0.9863281,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.0004229992628097534},{"word":"is","start":99.365005,"end":99.605,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.00629241019487381},{"word":"now","start":99.605,"end":100.005005,"confidence":0.96728516,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.0019274409860372543},{"word":"i","start":100.005005,"end":100.245,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.013856463134288788},{"word":"rang","start":100.245,"end":100.485,"confidence":0.98535156,"punctuated_word":"rang","sentiment":"neutral","sentiment_score":-0.0241180881857872},{"word":"him","start":100.485,"end":100.645004,"confidence":0.93603516,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.014059621840715408},{"word":"back","start":100.645004,"end":100.805,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.01599980518221855},{"word":"and","start":100.805,"end":100.965004,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.010614022612571716},{"word":"had","start":100.965004,"end":101.125,"confidence":0.9970703,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.015538565814495088},{"word":"a","start":101.125,"end":101.285,"confidence":0.9316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.006755799055099487},{"word":"go","start":101.285,"end":101.445,"confidence":0.98291016,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.0199334267526865},{"word":"with","start":101.445,"end":101.605,"confidence":0.5205078,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.01830511912703514},{"word":"him","start":101.605,"end":102.105,"confidence":0.99902344,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.008981432765722275},{"word":"because","start":102.965004,"end":103.365005,"confidence":0.61328125,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.06615324318408966},{"word":"they","start":103.365005,"end":103.605,"confidence":0.9194336,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.07957547903060913},{"word":"basically","start":103.605,"end":104.085,"confidence":0.9921875,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":-0.07408171892166138},{"word":"said","start":104.085,"end":104.325005,"confidence":1.0,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.05767867714166641},{"word":"i","start":104.325005,"end":104.485,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06184420362114906},{"word":"had","start":104.485,"end":104.645004,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.07132319360971451},{"word":"none","start":104.645004,"end":105.045,"confidence":0.8071289,"punctuated_word":"none.","sentiment":"neutral","sentiment_score":-0.07005006074905396},{"word":"and","start":105.045,"end":105.205,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.029680432751774788},{"word":"then","start":105.205,"end":105.705,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.025238513946533203},{"word":"because","start":106.085,"end":106.485,"confidence":0.8730469,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.03340794891119003},{"word":"caden","start":106.485,"end":106.985,"confidence":0.6174927,"punctuated_word":"Caden","sentiment":"neutral","sentiment_score":-0.007765250280499458},{"word":"rang","start":108.73,"end":109.13,"confidence":0.9921875,"punctuated_word":"rang","sentiment":"neutral","sentiment_score":0.00612114742398262},{"word":"and","start":109.13,"end":109.29,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0028994642198085785},{"word":"said","start":109.29,"end":109.61,"confidence":0.97265625,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":0.006015792489051819},{"word":"well","start":109.61,"end":110.11,"confidence":0.98168945,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.048470571637153625},{"word":"he","start":110.17,"end":110.41,"confidence":0.8959961,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.07144378125667572},{"word":"checked","start":110.41,"end":110.65,"confidence":0.9741211,"punctuated_word":"checked","sentiment":"neutral","sentiment_score":0.09787756204605104},{"word":"it","start":110.65,"end":110.73,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08990567177534103},{"word":"up","start":110.73,"end":110.89,"confidence":0.9614258,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.1348833292722702},{"word":"quickly","start":110.89,"end":111.21,"confidence":1.0,"punctuated_word":"quickly","sentiment":"neutral","sentiment_score":0.16261902451515198},{"word":"for","start":111.21,"end":111.29,"confidence":0.99121094,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.135554239153862},{"word":"me","start":111.29,"end":111.45,"confidence":0.88793945,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.09574279189109802},{"word":"and","start":111.45,"end":111.69,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14712929725646973},{"word":"i","start":111.69,"end":111.770004,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1329997479915619},{"word":"do","start":111.770004,"end":111.93,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1969199776649475},{"word":"have","start":111.93,"end":112.17,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.183454692363739},{"word":"incoming","start":112.17,"end":112.57,"confidence":0.61621094,"punctuated_word":"incoming","sentiment":"neutral","sentiment_score":0.13967853784561157},{"word":"which","start":112.81,"end":112.97,"confidence":0.9902344,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.096876360476017},{"word":"i","start":112.97,"end":113.13,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04906652122735977},{"word":"knew","start":113.13,"end":113.29,"confidence":1.0,"punctuated_word":"knew","sentiment":"neutral","sentiment_score":0.035553090274333954},{"word":"i","start":113.29,"end":113.45,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08276339620351791},{"word":"did","start":113.45,"end":113.95,"confidence":0.8334961,"punctuated_word":"did.","sentiment":"neutral","sentiment_score":0.06879916787147522},{"word":"but","start":114.41,"end":114.73,"confidence":0.83081055,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.11051088571548462},{"word":"apparently","start":114.73,"end":115.21,"confidence":1.0,"punctuated_word":"apparently,","sentiment":"neutral","sentiment_score":-0.15334653854370117},{"word":"it","start":115.21,"end":115.37,"confidence":0.9838867,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1128651723265648},{"word":"hadn't","start":115.37,"end":115.61,"confidence":0.9951172,"punctuated_word":"hadn't","sentiment":"neutral","sentiment_score":-0.2073466181755066},{"word":"rolled","start":115.61,"end":115.93,"confidence":0.9980469,"punctuated_word":"rolled","sentiment":"neutral","sentiment_score":-0.1417400687932968},{"word":"over","start":115.93,"end":116.43,"confidence":0.9970703,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.1207951009273529},{"word":"to","start":116.65,"end":116.73,"confidence":0.9633789,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10665376484394072},{"word":"hub","start":116.73,"end":116.97,"confidence":0.7128906,"punctuated_word":"Hub","sentiment":"neutral","sentiment_score":-0.06837308406829834},{"word":"twenty","start":116.97,"end":117.29,"confidence":0.9970703,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.08659176528453827},{"word":"four","start":117.29,"end":117.53,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.10114381462335588},{"word":"because","start":117.53,"end":117.85,"confidence":0.95703125,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1561848223209381},{"word":"it","start":117.85,"end":117.93,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09602731466293336},{"word":"was","start":117.93,"end":118.17,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.09276168793439864},{"word":"through","start":118.17,"end":118.67,"confidence":0.77978516,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":-0.0915435403585434},{"word":"yeah","start":121.305,"end":121.545,"confidence":0.77124023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01079920306801796},{"word":"so","start":121.545,"end":121.784996,"confidence":0.8869629,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.010923311114311218},{"word":"obviously","start":121.784996,"end":122.185,"confidence":0.9855957,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":-0.011755026876926422},{"word":"he's","start":122.185,"end":122.345,"confidence":0.99902344,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":0.014448195695877075},{"word":"gone","start":122.345,"end":122.665,"confidence":0.8354492,"punctuated_word":"gone","sentiment":"neutral","sentiment_score":-0.004058875143527985},{"word":"through","start":122.665,"end":122.905,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.004331059753894806},{"word":"hub","start":122.905,"end":123.145,"confidence":0.97265625,"punctuated_word":"Hub","sentiment":"neutral","sentiment_score":0.0076775923371315},{"word":"twenty","start":123.145,"end":123.305,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.02903883159160614},{"word":"four","start":123.305,"end":123.545,"confidence":0.87280273,"punctuated_word":"four,","sentiment":"neutral","sentiment_score":0.008527267724275589},{"word":"and","start":123.545,"end":123.705,"confidence":0.9892578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.027668774127960205},{"word":"i've","start":123.705,"end":123.865,"confidence":0.78271484,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.057017259299755096},{"word":"said","start":123.865,"end":124.025,"confidence":0.9970703,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.06824050098657608},{"word":"there's","start":124.025,"end":124.265,"confidence":0.9902344,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.11170579493045808},{"word":"no","start":124.265,"end":124.505,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.13657887279987335},{"word":"insurances","start":124.505,"end":125.005,"confidence":0.99934894,"punctuated_word":"insurances.","sentiment":"neutral","sentiment_score":-0.14967218041419983},{"word":"i","start":125.545,"end":125.705,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06377974897623062},{"word":"know","start":125.705,"end":125.865,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.04213553294539451},{"word":"i","start":125.865,"end":125.945,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.050431910902261734},{"word":"canceled","start":125.945,"end":126.345,"confidence":0.8491211,"punctuated_word":"canceled","sentiment":"neutral","sentiment_score":-0.11725681275129318},{"word":"everything","start":126.345,"end":126.744995,"confidence":0.99902344,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.09773513674736024},{"word":"else","start":126.744995,"end":127.244995,"confidence":0.79125977,"punctuated_word":"else,","sentiment":"neutral","sentiment_score":-0.06219525635242462},{"word":"but","start":127.865,"end":128.345,"confidence":0.97802734,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.004171773791313171},{"word":"yeah","start":128.345,"end":128.58499,"confidence":0.9951172,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.03201434761285782},{"word":"i","start":128.58499,"end":128.825,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03340277075767517},{"word":"believe","start":128.825,"end":129.145,"confidence":0.9951172,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":-0.016638293862342834},{"word":"that","start":129.145,"end":129.465,"confidence":0.9580078,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04480629414319992},{"word":"one","start":129.465,"end":129.625,"confidence":0.8359375,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.05706781893968582},{"word":"of","start":129.625,"end":129.785,"confidence":0.99316406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04240024089813232},{"word":"the","start":129.785,"end":129.865,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011773914098739624},{"word":"stipulations","start":129.865,"end":130.365,"confidence":0.9367676,"punctuated_word":"stipulations","sentiment":"neutral","sentiment_score":-0.005511250346899033},{"word":"was","start":130.505,"end":130.625,"confidence":0.97509766,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.001351192593574524},{"word":"i","start":130.625,"end":130.745,"confidence":0.91845703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.035153910517692566},{"word":"need","start":130.745,"end":130.985,"confidence":0.9350586,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.044847890734672546},{"word":"that","start":130.985,"end":131.145,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.017800964415073395},{"word":"income","start":131.145,"end":131.465,"confidence":1.0,"punctuated_word":"income","sentiment":"neutral","sentiment_score":-0.09624338895082474},{"word":"protection","start":131.465,"end":131.94499,"confidence":0.99609375,"punctuated_word":"protection","sentiment":"neutral","sentiment_score":-0.024217620491981503},{"word":"just","start":131.94499,"end":132.185,"confidence":0.9790039,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0007605254650115967},{"word":"in","start":132.185,"end":132.345,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04311110079288483},{"word":"case","start":132.345,"end":132.66,"confidence":0.9975586,"punctuated_word":"case.","sentiment":"neutral","sentiment_score":-0.03914337232708931},{"word":"yeah","start":139.06,"end":139.46,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05871337652206421},{"word":"not","start":139.46,"end":139.62001,"confidence":0.9980469,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.16403695940971377},{"word":"very","start":139.62001,"end":139.86,"confidence":0.99902344,"punctuated_word":"very","sentiment":"neutral","sentiment_score":-0.15059378743171692},{"word":"long","start":139.86,"end":140.1,"confidence":1.0,"punctuated_word":"long","sentiment":"neutral","sentiment_score":-0.09493899345397948},{"word":"at","start":140.1,"end":140.26001,"confidence":0.96972656,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2010781168937683},{"word":"all","start":140.26001,"end":140.5,"confidence":0.9863281,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":-0.1426190733909607},{"word":"no","start":140.5,"end":141.0,"confidence":0.9885254,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.18253248929977417},{"word":"yeah","start":157.475,"end":157.715,"confidence":0.9831543,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.020951420068740845},{"word":"that's","start":157.715,"end":158.035,"confidence":0.99365234,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.03077103011310101},{"word":"what","start":158.035,"end":158.355,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.04943268746137619},{"word":"the","start":158.355,"end":158.595,"confidence":0.8647461,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04724227637052536},{"word":"that's","start":158.595,"end":158.755,"confidence":0.9555664,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.05431342124938965},{"word":"what","start":158.755,"end":158.915,"confidence":0.97998047,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0593494288623333},{"word":"the","start":158.915,"end":159.075,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07226943969726562},{"word":"other","start":159.075,"end":159.235,"confidence":0.9716797,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.04522503539919853},{"word":"blog","start":159.235,"end":159.555,"confidence":0.2421875,"punctuated_word":"blog","sentiment":"neutral","sentiment_score":-0.05800149217247963},{"word":"said","start":159.555,"end":159.795,"confidence":0.98168945,"punctuated_word":"said.","sentiment":"neutral","sentiment_score":-0.030478976666927338},{"word":"yeah","start":159.795,"end":160.05,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.030284440144896507},{"word":"i've","start":180.225,"end":180.465,"confidence":0.88793945,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.004717044532299042},{"word":"got","start":180.465,"end":180.625,"confidence":0.99121094,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.007746033370494843},{"word":"a","start":180.625,"end":180.785,"confidence":0.93359375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02499096840620041},{"word":"size","start":180.785,"end":181.02501,"confidence":0.9667969,"punctuated_word":"size","sentiment":"neutral","sentiment_score":-0.06253039836883545},{"word":"band","start":181.02501,"end":181.265,"confidence":0.46972656,"punctuated_word":"band","sentiment":"neutral","sentiment_score":-0.041246719658374786},{"word":"for","start":181.265,"end":181.425,"confidence":0.56347656,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0812402069568634},{"word":"years","start":181.425,"end":181.66501,"confidence":0.890625,"punctuated_word":"years","sentiment":"neutral","sentiment_score":-0.1066676825284958},{"word":"of","start":181.66501,"end":181.825,"confidence":0.88671875,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09369049221277236},{"word":"lace","start":181.825,"end":182.225,"confidence":0.9797363,"punctuated_word":"lace.","sentiment":"neutral","sentiment_score":-0.08193165063858032},{"word":"yeah","start":182.225,"end":182.725,"confidence":0.97680664,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.001726808026432991},{"word":"yep","start":190.61,"end":191.11,"confidence":0.98535156,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08199898898601532},{"word":"so","start":209.425,"end":209.925,"confidence":0.39746094,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.018691204488277435},{"word":"can","start":210.225,"end":210.385,"confidence":0.47094727,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.05038927495479584},{"word":"you","start":210.385,"end":210.465,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05878853052854538},{"word":"just","start":210.465,"end":210.705,"confidence":0.9941406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07407842576503754},{"word":"clarify","start":210.705,"end":211.105,"confidence":0.99902344,"punctuated_word":"clarify","sentiment":"neutral","sentiment_score":-0.053695499897003174},{"word":"that","start":211.105,"end":211.265,"confidence":0.4885254,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06084102392196655},{"word":"for","start":211.265,"end":211.345,"confidence":0.36547852,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09470061957836153},{"word":"me","start":211.345,"end":211.505,"confidence":0.98339844,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":-0.05961007252335549},{"word":"please","start":211.505,"end":211.665,"confidence":0.98339844,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.0469740591943264},{"word":"so","start":211.665,"end":212.04,"confidence":0.9902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05198153480887413},{"word":"that's","start":212.04,"end":212.28,"confidence":0.9658203,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.05740483105182648},{"word":"thirty","start":212.28,"end":212.51999,"confidence":0.9970703,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.06796672940254211},{"word":"day","start":212.51999,"end":212.59999,"confidence":0.6459961,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.08455580472946167},{"word":"as","start":212.59999,"end":213.0,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.08903056383132935},{"word":"to","start":213.0,"end":213.15999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08345217257738113},{"word":"when","start":213.15999,"end":213.4,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.11492087692022324},{"word":"i","start":213.4,"end":213.64,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1308068335056305},{"word":"stop","start":213.64,"end":213.95999,"confidence":0.57421875,"punctuated_word":"stop","sentiment":"neutral","sentiment_score":-0.14586141705513},{"word":"working","start":213.95999,"end":214.45999,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.1549907922744751},{"word":"or","start":214.59999,"end":214.84,"confidence":0.8105469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.10013087093830109},{"word":"thirty","start":214.84,"end":215.15999,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.11849886178970336},{"word":"days","start":215.15999,"end":215.48,"confidence":0.9941406,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.10488612949848176},{"word":"as","start":215.48,"end":215.64,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.04814455285668373},{"word":"to","start":215.64,"end":215.79999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0510534793138504},{"word":"when","start":215.79999,"end":216.04,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.06365257501602173},{"word":"i","start":216.04,"end":216.12,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05722368508577347},{"word":"can","start":216.12,"end":216.35999,"confidence":0.7192383,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.04660993069410324},{"word":"start","start":216.35999,"end":216.59999,"confidence":0.9970703,"punctuated_word":"start","sentiment":"neutral","sentiment_score":-0.09173790365457536},{"word":"claiming","start":216.59999,"end":217.09999,"confidence":0.8496094,"punctuated_word":"claiming?","sentiment":"neutral","sentiment_score":-0.05668137967586517},{"word":"okay","start":223.4,"end":223.71999,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03494777902960777},{"word":"okay","start":223.71999,"end":224.12,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006240546703338623},{"word":"yeah","start":224.12,"end":224.62,"confidence":0.85498047,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02749135158956051},{"word":"yep","start":229.475,"end":229.975,"confidence":0.90722656,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.009204831905663012},{"word":"okay","start":244.73,"end":245.12999,"confidence":0.8359375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05136386677622795},{"word":"so","start":245.12999,"end":245.29,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.010972801595926285},{"word":"if","start":245.29,"end":245.45,"confidence":0.96240234,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0031124334782361984},{"word":"i'm","start":245.45,"end":245.61,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.02420630678534508},{"word":"off","start":245.61,"end":245.84999,"confidence":0.9892578,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.023930292576551437},{"word":"for","start":245.84999,"end":246.01,"confidence":0.9550781,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0426175519824028},{"word":"two","start":246.01,"end":246.25,"confidence":0.99609375,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.04244635999202728},{"word":"months","start":246.25,"end":246.73,"confidence":0.9970703,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":-0.04724082350730896},{"word":"i","start":246.73,"end":246.89,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06741590797901154},{"word":"have","start":246.89,"end":247.12999,"confidence":0.9472656,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07728105038404465},{"word":"to","start":247.12999,"end":247.20999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06414954364299774},{"word":"wait","start":247.20999,"end":247.45,"confidence":0.9980469,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.04921610653400421},{"word":"a","start":247.45,"end":247.53,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0648723840713501},{"word":"month","start":247.53,"end":247.76999,"confidence":0.99902344,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.06298862397670746},{"word":"before","start":247.76999,"end":248.09,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.08106712996959686},{"word":"i","start":248.09,"end":248.17,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04920101538300514},{"word":"can","start":248.17,"end":248.32999,"confidence":0.9892578,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.04374503716826439},{"word":"claim","start":248.32999,"end":248.56999,"confidence":0.77319336,"punctuated_word":"claim,","sentiment":"neutral","sentiment_score":0.00222807377576828},{"word":"and","start":248.56999,"end":248.73,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02520882710814476},{"word":"then","start":248.73,"end":248.89,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.02044760435819626},{"word":"i'm","start":248.89,"end":249.04999,"confidence":0.9890137,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.037015315145254135},{"word":"paid","start":249.04999,"end":249.29,"confidence":0.9902344,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.02924863249063492},{"word":"for","start":249.29,"end":249.45,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.023140788078308105},{"word":"two","start":249.45,"end":249.68999,"confidence":0.890625,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":-0.015910476446151733},{"word":"is","start":249.68999,"end":249.84999,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.00988660380244255},{"word":"that","start":249.84999,"end":250.01,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.001642867922782898},{"word":"correct","start":250.01,"end":250.40999,"confidence":0.93310547,"punctuated_word":"correct?","sentiment":"neutral","sentiment_score":-0.004644913598895073},{"word":"or","start":250.40999,"end":250.65,"confidence":0.98828125,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.02138696238398552},{"word":"okay","start":260.875,"end":261.275,"confidence":0.9562988,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0390293151140213},{"word":"i","start":261.275,"end":261.515,"confidence":0.91015625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0858660638332367},{"word":"see","start":261.515,"end":262.015,"confidence":0.98535156,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.07973504066467285},{"word":"okay","start":262.155,"end":262.655,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.12314817309379578},{"word":"okay","start":266.315,"end":266.715,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0005414169281721115},{"word":"yeah","start":266.715,"end":266.95502,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02454196661710739},{"word":"no","start":266.95502,"end":267.115,"confidence":0.9404297,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.08380593359470367},{"word":"problem","start":267.115,"end":267.435,"confidence":0.9980469,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.08253470808267593},{"word":"alright","start":267.435,"end":267.755,"confidence":0.99609375,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.13683579862117767},{"word":"yep","start":267.755,"end":268.23502,"confidence":0.9838867,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1829701066017151},{"word":"good","start":268.23502,"end":268.475,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3311759829521179},{"word":"to","start":268.475,"end":268.635,"confidence":0.9941406,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3519339859485626},{"word":"know","start":268.635,"end":268.98,"confidence":0.9980469,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.3259904384613037},{"word":"i've","start":269.78,"end":269.94,"confidence":0.9387207,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.02642471343278885},{"word":"never","start":269.94,"end":270.18002,"confidence":0.9951172,"punctuated_word":"never","sentiment":"neutral","sentiment_score":-0.0047296397387981415},{"word":"i've","start":270.18002,"end":270.5,"confidence":0.99658203,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.019613463431596756},{"word":"never","start":270.5,"end":270.66,"confidence":1.0,"punctuated_word":"never","sentiment":"neutral","sentiment_score":-0.06217861548066139},{"word":"used","start":270.66,"end":270.90002,"confidence":0.9970703,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.05440977215766907},{"word":"it","start":270.90002,"end":271.06,"confidence":0.66748047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.01603619009256363},{"word":"before","start":271.06,"end":271.38,"confidence":0.83374023,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":-0.04699518159031868},{"word":"so","start":271.38,"end":271.62003,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.05558136850595474},{"word":"i","start":271.62003,"end":271.7,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.044442396610975266},{"word":"don't","start":271.7,"end":271.94,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.03723371773958206},{"word":"know","start":271.94,"end":272.44,"confidence":0.99609375,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.036464907228946686},{"word":"yeah","start":273.46002,"end":273.96002,"confidence":0.5987549,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.016577178612351418},{"word":"yeah","start":292.835,"end":293.07498,"confidence":0.8552246,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03838512301445007},{"word":"if","start":293.07498,"end":293.395,"confidence":0.9902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.00760987401008606},{"word":"if","start":293.395,"end":293.555,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.012951156124472618},{"word":"that's","start":293.555,"end":293.875,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.007068423088639975},{"word":"possible","start":293.875,"end":294.275,"confidence":0.8701172,"punctuated_word":"possible,","sentiment":"neutral","sentiment_score":-0.030764661729335785},{"word":"yeah","start":294.275,"end":294.51498,"confidence":0.97558594,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.03856898471713066},{"word":"because","start":294.51498,"end":294.835,"confidence":0.9970703,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.05660943686962128},{"word":"my","start":294.835,"end":294.995,"confidence":0.99609375,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.08146912604570389},{"word":"surgery","start":294.995,"end":295.395,"confidence":0.9980469,"punctuated_word":"surgery","sentiment":"neutral","sentiment_score":-0.07503074407577515},{"word":"is","start":295.395,"end":295.47498,"confidence":0.87158203,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07227827608585358},{"word":"on","start":295.47498,"end":295.63498,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06490928679704666},{"word":"the","start":295.63498,"end":295.79498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04496564716100693},{"word":"nineteenth","start":295.79498,"end":296.29498,"confidence":0.79956055,"punctuated_word":"nineteenth.","sentiment":"neutral","sentiment_score":-0.04924081265926361},{"word":"so","start":297.315,"end":297.715,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04212692379951477},{"word":"i'll","start":297.715,"end":297.955,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.019716572016477585},{"word":"be","start":297.955,"end":298.275,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.025077875703573227},{"word":"off","start":298.275,"end":298.51498,"confidence":1.0,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.01830342039465904},{"word":"from","start":298.51498,"end":298.835,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.002487221732735634},{"word":"the","start":298.835,"end":298.995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0022452324628829956},{"word":"nineteenth","start":298.995,"end":299.495,"confidence":0.9970703,"punctuated_word":"nineteenth","sentiment":"neutral","sentiment_score":0.0109587199985981},{"word":"till","start":299.63498,"end":300.13498,"confidence":0.9472656,"punctuated_word":"till,","sentiment":"neutral","sentiment_score":0.005084412172436714},{"word":"well","start":301.31998,"end":301.56,"confidence":0.9970703,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.02873360551893711},{"word":"at","start":301.56,"end":301.8,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.04914207383990288},{"word":"the","start":301.8,"end":301.87997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.036229051649570465},{"word":"moment","start":301.87997,"end":302.28,"confidence":0.9448242,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.0435907281935215},{"word":"the","start":302.28,"end":302.43997,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03561519458889961},{"word":"twenty","start":302.43997,"end":302.75998,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.024057358503341675},{"word":"fifth","start":302.75998,"end":303.25998,"confidence":0.85961914,"punctuated_word":"fifth,","sentiment":"neutral","sentiment_score":-0.03922845795750618},{"word":"but","start":303.56,"end":303.71997,"confidence":0.91845703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.049461863934993744},{"word":"that","start":303.71997,"end":304.03998,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06878337264060974},{"word":"depends","start":304.03998,"end":304.43997,"confidence":0.9980469,"punctuated_word":"depends","sentiment":"neutral","sentiment_score":-0.05651767924427986},{"word":"on","start":304.43997,"end":304.59998,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07619530707597733},{"word":"recovery","start":304.59998,"end":305.09998,"confidence":0.954834,"punctuated_word":"recovery,","sentiment":"neutral","sentiment_score":-0.0801708847284317},{"word":"obviously","start":305.15997,"end":305.65997,"confidence":0.9980469,"punctuated_word":"obviously.","sentiment":"neutral","sentiment_score":-0.05858108401298523},{"word":"oh","start":310.43997,"end":310.68,"confidence":0.60839844,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.04169103503227234},{"word":"oh","start":310.68,"end":311.0,"confidence":0.70825195,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.05826441943645477},{"word":"sorry","start":311.0,"end":311.24,"confidence":0.8449707,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.07195916771888733},{"word":"that","start":311.24,"end":311.4,"confidence":0.20617676,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.06079123914241791},{"word":"was","start":311.4,"end":311.56,"confidence":0.92089844,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.07035551965236664},{"word":"august","start":311.56,"end":311.87997,"confidence":0.9145508,"punctuated_word":"August,","sentiment":"neutral","sentiment_score":-0.07455037534236908},{"word":"of","start":311.87997,"end":311.96,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09550871700048448},{"word":"course","start":311.96,"end":312.19998,"confidence":0.9975586,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":-0.0634562075138092},{"word":"yeah","start":312.19998,"end":312.36,"confidence":0.99072266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.10533188283443452},{"word":"i","start":312.36,"end":312.43997,"confidence":0.8964844,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19940844178199768},{"word":"was","start":312.43997,"end":312.52,"confidence":0.9580078,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.23755040764808655},{"word":"lost","start":312.52,"end":312.84,"confidence":0.88964844,"punctuated_word":"lost.","sentiment":"neutral","sentiment_score":-0.1803891360759735},{"word":"yeah","start":312.84,"end":313.0,"confidence":0.93774414,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08974602818489075},{"word":"sorry","start":313.0,"end":313.4,"confidence":0.9926758,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.09345978498458862},{"word":"august","start":313.4,"end":313.9,"confidence":0.99902344,"punctuated_word":"August.","sentiment":"neutral","sentiment_score":-0.02010791376233101},{"word":"i'm","start":318.835,"end":319.155,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0910617932677269},{"word":"hoping","start":319.155,"end":319.655,"confidence":0.9875488,"punctuated_word":"hoping,","sentiment":"neutral","sentiment_score":-0.08889079093933105},{"word":"but","start":320.035,"end":320.355,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.09264247864484788},{"word":"it","start":320.355,"end":320.515,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11436228454113008},{"word":"depends","start":320.515,"end":320.915,"confidence":1.0,"punctuated_word":"depends","sentiment":"neutral","sentiment_score":-0.08612532168626785},{"word":"on","start":320.915,"end":321.075,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.10147319734096528},{"word":"recovery","start":321.075,"end":321.575,"confidence":0.9506836,"punctuated_word":"recovery.","sentiment":"neutral","sentiment_score":-0.10468816012144087},{"word":"so","start":322.435,"end":322.675,"confidence":0.91259766,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05655448138713837},{"word":"'20","start":322.675,"end":322.915,"confidence":0.97314453,"punctuated_word":"'20","sentiment":"neutral","sentiment_score":-0.03500747308135033},{"word":"september","start":322.915,"end":323.405,"confidence":0.97021484,"punctuated_word":"September","sentiment":"neutral","sentiment_score":-0.028774451464414597},{"word":"5","start":323.405,"end":323.895,"confidence":0.97021484,"punctuated_word":"5.","sentiment":"neutral","sentiment_score":-0.028537360951304436},{"word":"hoping","start":325.475,"end":325.875,"confidence":0.9926758,"punctuated_word":"Hoping","sentiment":"neutral","sentiment_score":-0.07104213535785675},{"word":"to","start":325.875,"end":326.035,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0990072786808014},{"word":"return","start":326.035,"end":326.435,"confidence":1.0,"punctuated_word":"return","sentiment":"neutral","sentiment_score":-0.07210256159305573},{"word":"to","start":326.435,"end":326.595,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09959755092859268},{"word":"work","start":326.595,"end":326.835,"confidence":0.99658203,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":-0.1328660547733307},{"word":"but","start":326.835,"end":327.335,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.18754521012306213},{"word":"it's","start":328.46002,"end":328.86002,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.3284739851951599},{"word":"a","start":328.86002,"end":329.1,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.33032703399658203},{"word":"massive","start":329.1,"end":329.42,"confidence":0.99902344,"punctuated_word":"massive","sentiment":"negative","sentiment_score":-0.3907146155834198},{"word":"surgery","start":329.42,"end":329.74002,"confidence":0.9543457,"punctuated_word":"surgery.","sentiment":"neutral","sentiment_score":-0.1292073279619217},{"word":"it's","start":329.74002,"end":329.82,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.10605312883853912},{"word":"like","start":329.82,"end":330.06003,"confidence":0.75927734,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.08205874264240265},{"word":"a","start":330.06003,"end":330.14,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06025939062237739},{"word":"five","start":330.14,"end":330.38,"confidence":0.97509766,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.10384218394756316},{"word":"hour","start":330.38,"end":330.7,"confidence":0.9604492,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":-0.1142217144370079},{"word":"surgery","start":330.7,"end":331.18002,"confidence":0.8327637,"punctuated_word":"surgery,","sentiment":"neutral","sentiment_score":-0.08762714266777039},{"word":"apparently","start":331.18002,"end":331.68002,"confidence":0.8737793,"punctuated_word":"apparently.","sentiment":"neutral","sentiment_score":-0.07858321070671082},{"word":"so","start":332.94,"end":333.34003,"confidence":0.8432617,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05383477360010147},{"word":"it's","start":333.34003,"end":333.58002,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.11012153327465056},{"word":"a","start":333.58002,"end":333.74002,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2895843982696533},{"word":"huge","start":333.74002,"end":334.14,"confidence":1.0,"punctuated_word":"huge","sentiment":"neutral","sentiment_score":-0.2789960205554962},{"word":"one","start":334.14,"end":334.64,"confidence":0.99902344,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.23285040259361267},{"word":"hernia","start":335.5,"end":336.0,"confidence":0.756958,"punctuated_word":"Hernia,","sentiment":"negative","sentiment_score":-0.34844067692756653},{"word":"basically","start":336.30002,"end":336.80002,"confidence":0.78759766,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":-0.29456382989883423},{"word":"half","start":336.86002,"end":337.02002,"confidence":0.99902344,"punctuated_word":"half","sentiment":"neutral","sentiment_score":-0.3052976429462433},{"word":"the","start":337.02002,"end":337.18002,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3305020332336426},{"word":"size","start":337.18002,"end":337.42,"confidence":0.9165039,"punctuated_word":"size","sentiment":"negative","sentiment_score":-0.34942948818206787},{"word":"of","start":337.42,"end":337.5,"confidence":0.9980469,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.3675566911697388},{"word":"my","start":337.5,"end":337.74002,"confidence":0.99902344,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.3845332264900207},{"word":"stomach","start":337.74002,"end":338.24002,"confidence":1.0,"punctuated_word":"stomach","sentiment":"negative","sentiment_score":-0.35218846797943115},{"word":"brought","start":338.94,"end":339.26,"confidence":0.53515625,"punctuated_word":"brought","sentiment":"neutral","sentiment_score":-0.27949970960617065},{"word":"on","start":339.26,"end":339.58002,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2541404664516449},{"word":"from","start":339.58002,"end":339.82,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.25523585081100464},{"word":"a","start":339.82,"end":339.98,"confidence":0.9482422,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2305980622768402},{"word":"previous","start":339.98,"end":340.46002,"confidence":1.0,"punctuated_word":"previous","sentiment":"neutral","sentiment_score":-0.2194102108478546},{"word":"surgery","start":340.46002,"end":340.96002,"confidence":1.0,"punctuated_word":"surgery","sentiment":"neutral","sentiment_score":-0.13011106848716736},{"word":"from","start":341.02002,"end":341.52002,"confidence":0.90527344,"punctuated_word":"from,","sentiment":"neutral","sentiment_score":-0.18122480809688568},{"word":"i","start":342.595,"end":342.75497,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21697714924812317},{"word":"can't","start":342.75497,"end":342.995,"confidence":0.99853516,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.17784099280834198},{"word":"give","start":342.995,"end":343.155,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.1609416306018829},{"word":"you","start":343.155,"end":343.31497,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14377956092357635},{"word":"a","start":343.31497,"end":343.395,"confidence":0.9604492,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16481944918632507},{"word":"date","start":343.395,"end":343.63498,"confidence":0.9172363,"punctuated_word":"date,","sentiment":"neutral","sentiment_score":-0.14331334829330444},{"word":"but","start":343.63498,"end":343.79498,"confidence":0.9453125,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.08679971098899841},{"word":"it","start":343.79498,"end":343.875,"confidence":0.99316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1394125521183014},{"word":"was","start":343.875,"end":344.19498,"confidence":0.9941406,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.09368233382701874},{"word":"seven","start":344.19498,"end":344.69498,"confidence":0.99902344,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":-0.10750691592693327},{"word":"years","start":344.91498,"end":345.395,"confidence":0.76538086,"punctuated_word":"years,","sentiment":"neutral","sentiment_score":-0.10219302773475648},{"word":"eight","start":345.395,"end":345.555,"confidence":0.99902344,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":-0.10362650454044342},{"word":"years","start":345.555,"end":345.79498,"confidence":1.0,"punctuated_word":"years","sentiment":"neutral","sentiment_score":-0.08544249832630157},{"word":"ago","start":345.79498,"end":346.29498,"confidence":0.8457031,"punctuated_word":"ago,","sentiment":"neutral","sentiment_score":-0.10294903814792632},{"word":"stoma","start":346.835,"end":347.335,"confidence":0.85595703,"punctuated_word":"stoma,","sentiment":"neutral","sentiment_score":-0.1247047632932663},{"word":"which","start":348.03497,"end":348.53497,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.10154532641172408},{"word":"basically","start":348.75497,"end":349.235,"confidence":0.97265625,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":-0.1451575756072998},{"word":"gave","start":349.235,"end":349.47498,"confidence":0.9921875,"punctuated_word":"gave","sentiment":"neutral","sentiment_score":-0.14713390171527865},{"word":"me","start":349.47498,"end":349.555,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.18995189666748047},{"word":"a","start":349.555,"end":349.715,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14663267135620117},{"word":"colostomy","start":349.715,"end":350.215,"confidence":0.97802734,"punctuated_word":"colostomy","sentiment":"neutral","sentiment_score":-0.15872447192668915},{"word":"bag","start":350.275,"end":350.775,"confidence":0.75268555,"punctuated_word":"bag,","sentiment":"neutral","sentiment_score":-0.14790987968444824},{"word":"and","start":351.63498,"end":351.875,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07239926606416702},{"word":"i","start":351.875,"end":352.115,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10054201632738112},{"word":"was","start":352.115,"end":352.59497,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.06134860962629318},{"word":"with","start":352.59497,"end":352.675,"confidence":0.68066406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.07766152173280716},{"word":"a","start":352.675,"end":352.835,"confidence":0.9194336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08589951694011688},{"word":"colostomy","start":352.835,"end":353.31497,"confidence":0.9996745,"punctuated_word":"colostomy","sentiment":"neutral","sentiment_score":-0.08946653455495834},{"word":"bag","start":353.31497,"end":353.555,"confidence":0.99609375,"punctuated_word":"bag","sentiment":"neutral","sentiment_score":-0.11723225563764572},{"word":"for","start":353.555,"end":353.715,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09927628934383392},{"word":"fourteen","start":353.715,"end":354.03497,"confidence":0.9951172,"punctuated_word":"fourteen","sentiment":"neutral","sentiment_score":-0.14090390503406525},{"word":"months","start":354.03497,"end":354.53497,"confidence":0.8413086,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.13376857340335846},{"word":"and","start":355.38,"end":355.86,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.204519584774971},{"word":"wasn't","start":355.86,"end":356.18,"confidence":0.7609863,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.24346458911895752},{"word":"the","start":356.18,"end":356.25998,"confidence":0.9707031,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.28252112865448},{"word":"greatest","start":356.25998,"end":356.58,"confidence":0.97802734,"punctuated_word":"greatest","sentiment":"neutral","sentiment_score":-0.25024041533470154},{"word":"of","start":356.58,"end":356.66,"confidence":0.9013672,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.3041531443595886},{"word":"patients","start":356.66,"end":356.97998,"confidence":0.79907227,"punctuated_word":"patients,","sentiment":"neutral","sentiment_score":-0.32542353868484497},{"word":"obviously","start":356.97998,"end":357.38,"confidence":0.9951172,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":-0.2759225368499756},{"word":"because","start":357.38,"end":357.54,"confidence":0.9970703,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2660742998123169},{"word":"i","start":357.54,"end":357.62,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.34953877329826355},{"word":"didn't","start":357.62,"end":357.86,"confidence":0.9995117,"punctuated_word":"didn't","sentiment":"negative","sentiment_score":-0.38625258207321167},{"word":"listen","start":357.86,"end":358.36,"confidence":0.73413086,"punctuated_word":"listen,","sentiment":"negative","sentiment_score":-0.37024256587028503},{"word":"and","start":358.74,"end":359.06,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3934006690979004},{"word":"started","start":359.06,"end":359.56,"confidence":0.9790039,"punctuated_word":"started","sentiment":"negative","sentiment_score":-0.4119234085083008},{"word":"lifting","start":359.62,"end":360.02,"confidence":0.7011719,"punctuated_word":"lifting","sentiment":"negative","sentiment_score":-0.4004227221012115},{"word":"almost","start":360.02,"end":360.34,"confidence":0.99121094,"punctuated_word":"almost","sentiment":"negative","sentiment_score":-0.4134317338466644},{"word":"straight","start":360.34,"end":360.58,"confidence":0.93408203,"punctuated_word":"straight","sentiment":"negative","sentiment_score":-0.4415883123874664},{"word":"away","start":360.58,"end":361.08,"confidence":0.7988281,"punctuated_word":"away","sentiment":"negative","sentiment_score":-0.3757658302783966},{"word":"without","start":362.18,"end":362.5,"confidence":0.68115234,"punctuated_word":"without","sentiment":"neutral","sentiment_score":-0.2827157974243164},{"word":"thinking","start":362.5,"end":363.0,"confidence":0.75561523,"punctuated_word":"thinking,","sentiment":"neutral","sentiment_score":-0.1964934319257736},{"word":"out","start":363.62,"end":363.78,"confidence":0.99121094,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.2859574854373932},{"word":"of","start":363.78,"end":363.86,"confidence":0.99902344,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.34607210755348206},{"word":"habit","start":363.86,"end":364.25998,"confidence":0.97680664,"punctuated_word":"habit.","sentiment":"neutral","sentiment_score":-0.27067646384239197},{"word":"you","start":364.25998,"end":364.41998,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.08701257407665253},{"word":"know","start":364.41998,"end":364.91998,"confidence":0.99902344,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":-0.10013530403375626},{"word":"and","start":366.25998,"end":366.58,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.25870412588119507},{"word":"i've","start":366.58,"end":366.74,"confidence":1.0,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.25694018602371216},{"word":"had","start":366.74,"end":366.9,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.18966035544872284},{"word":"the","start":366.9,"end":366.97998,"confidence":0.59277344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.26415398716926575},{"word":"i've","start":367.06,"end":367.3,"confidence":0.99902344,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.2536635994911194},{"word":"had","start":367.3,"end":367.38,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.25998854637145996},{"word":"this","start":367.38,"end":367.62,"confidence":0.9941406,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3893778622150421},{"word":"hernia","start":367.62,"end":368.1,"confidence":0.9980469,"punctuated_word":"hernia","sentiment":"negative","sentiment_score":-0.3501740097999573},{"word":"now","start":368.1,"end":368.41998,"confidence":0.9980469,"punctuated_word":"now","sentiment":"negative","sentiment_score":-0.3534803092479706},{"word":"for","start":368.41998,"end":368.91998,"confidence":0.97753906,"punctuated_word":"for,","sentiment":"neutral","sentiment_score":-0.25480493903160095},{"word":"i'm","start":369.54498,"end":369.705,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.297437459230423},{"word":"gonna","start":369.705,"end":369.94498,"confidence":0.98535156,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.2580550014972687},{"word":"say","start":369.94498,"end":370.26498,"confidence":0.95751953,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":-0.24203798174858093},{"word":"six","start":370.26498,"end":370.50497,"confidence":0.984375,"punctuated_word":"six,","sentiment":"neutral","sentiment_score":-0.2654111385345459},{"word":"seven","start":370.50497,"end":370.82498,"confidence":1.0,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":-0.2591678500175476},{"word":"years","start":370.82498,"end":371.145,"confidence":0.96533203,"punctuated_word":"years,","sentiment":"neutral","sentiment_score":-0.25074806809425354},{"word":"and","start":371.145,"end":371.305,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.27033767104148865},{"word":"it's","start":371.305,"end":371.465,"confidence":0.92944336,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4171831309795379},{"word":"just","start":371.465,"end":371.625,"confidence":1.0,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.3846748769283294},{"word":"gotten","start":371.625,"end":371.865,"confidence":0.7714844,"punctuated_word":"gotten","sentiment":"negative","sentiment_score":-0.47557204961776733},{"word":"bigger","start":371.865,"end":372.26498,"confidence":0.86816406,"punctuated_word":"bigger.","sentiment":"negative","sentiment_score":-0.40384429693222046},{"word":"now","start":372.26498,"end":372.425,"confidence":0.90625,"punctuated_word":"Now","sentiment":"negative","sentiment_score":-0.3794804811477661},{"word":"it's","start":372.425,"end":372.585,"confidence":0.82421875,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.3720596432685852},{"word":"half","start":372.585,"end":372.82498,"confidence":0.9658203,"punctuated_word":"half","sentiment":"negative","sentiment_score":-0.34393471479415894},{"word":"the","start":372.82498,"end":372.905,"confidence":0.8461914,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3755786120891571},{"word":"size","start":372.905,"end":373.06497,"confidence":0.9819336,"punctuated_word":"size","sentiment":"negative","sentiment_score":-0.376775175333023},{"word":"of","start":373.06497,"end":373.145,"confidence":0.97509766,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.3941057324409485},{"word":"my","start":373.145,"end":373.305,"confidence":0.9980469,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4265415072441101},{"word":"stomach","start":373.305,"end":373.805,"confidence":0.9980469,"punctuated_word":"stomach.","sentiment":"negative","sentiment_score":-0.3641521036624909},{"word":"yeah","start":375.865,"end":376.365,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06574065238237381},{"word":"well","start":377.625,"end":377.94498,"confidence":0.9970703,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.05899801105260849},{"word":"they","start":377.94498,"end":378.185,"confidence":0.99609375,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.10665936768054962},{"word":"they","start":378.185,"end":378.425,"confidence":0.96435547,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.122056245803833},{"word":"said","start":378.425,"end":378.585,"confidence":0.99902344,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.10254509747028352},{"word":"that","start":378.585,"end":378.82498,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.12467988580465315},{"word":"years","start":378.82498,"end":379.06497,"confidence":1.0,"punctuated_word":"years","sentiment":"neutral","sentiment_score":-0.09798591583967207},{"word":"ago","start":379.06497,"end":379.305,"confidence":0.99365234,"punctuated_word":"ago,","sentiment":"neutral","sentiment_score":-0.11746209859848022},{"word":"but","start":379.305,"end":379.465,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0973508208990097},{"word":"i've","start":379.465,"end":379.625,"confidence":0.9980469,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.15772932767868042},{"word":"been","start":379.625,"end":379.94498,"confidence":0.8925781,"punctuated_word":"been,","sentiment":"neutral","sentiment_score":-0.18459905683994293},{"word":"like","start":379.94498,"end":380.10498,"confidence":0.9946289,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.16213199496269226},{"word":"going","start":380.10498,"end":380.34497,"confidence":0.99316406,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.19058896601200104},{"word":"to","start":380.34497,"end":380.50497,"confidence":0.9863281,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19572609663009644},{"word":"doctors","start":380.50497,"end":380.82498,"confidence":0.72314453,"punctuated_word":"doctors","sentiment":"neutral","sentiment_score":-0.220559224486351},{"word":"for","start":380.82498,"end":381.06497,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1711389124393463},{"word":"two","start":381.06497,"end":381.145,"confidence":0.99902344,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.17636080086231232},{"word":"years","start":381.145,"end":381.38498,"confidence":0.8833008,"punctuated_word":"years,","sentiment":"neutral","sentiment_score":-0.15863677859306335},{"word":"and","start":381.38498,"end":381.54498,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09031347930431366},{"word":"they","start":381.54498,"end":381.705,"confidence":0.7758789,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.12273505330085754},{"word":"finally","start":381.705,"end":382.025,"confidence":0.98095703,"punctuated_word":"finally","sentiment":"neutral","sentiment_score":-0.11337542533874512},{"word":"got","start":382.025,"end":382.185,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.11064863204956056},{"word":"around","start":382.185,"end":382.425,"confidence":1.0,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.10516234487295152},{"word":"to","start":382.425,"end":382.525,"confidence":0.9863281,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15723079442977905},{"word":"it","start":382.525,"end":382.625,"confidence":0.9355469,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.15675166249275208},{"word":"so","start":382.625,"end":382.72498,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04322732612490654},{"word":"you","start":382.82498,"end":382.985,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03984885290265083},{"word":"know","start":382.985,"end":383.22,"confidence":0.9719238,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":-0.05248438939452171},{"word":"and","start":383.7,"end":383.78,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.05609551444649696},{"word":"then","start":383.78,"end":384.02,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.04365551844239235},{"word":"all","start":384.02,"end":384.18,"confidence":0.88720703,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.06613375246524811},{"word":"of","start":384.18,"end":384.26,"confidence":0.9941406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.08750243484973907},{"word":"a","start":384.26,"end":384.34,"confidence":0.9760742,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06072197109460831},{"word":"sudden","start":384.34,"end":384.66,"confidence":0.8156738,"punctuated_word":"sudden,","sentiment":"neutral","sentiment_score":-0.1007414311170578},{"word":"it","start":384.66,"end":384.74,"confidence":0.33984375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1231965273618698},{"word":"told","start":384.74,"end":384.9,"confidence":0.8496094,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.12588129937648773},{"word":"me","start":384.9,"end":384.97998,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.16905872523784635},{"word":"a","start":384.97998,"end":385.06,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1607830971479416},{"word":"month","start":385.06,"end":385.56,"confidence":0.99902344,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.1786099225282669},{"word":"out","start":386.1,"end":386.26,"confidence":0.9404297,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.1704217493534088},{"word":"of","start":386.26,"end":386.42,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.20766013860702515},{"word":"nowhere","start":386.42,"end":386.92,"confidence":0.99902344,"punctuated_word":"nowhere.","sentiment":"neutral","sentiment_score":-0.18174825608730316},{"word":"yeah","start":388.74,"end":389.24,"confidence":0.98583984,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04176419973373413},{"word":"basically","start":390.58,"end":391.08,"confidence":0.82910156,"punctuated_word":"Basically,","sentiment":"neutral","sentiment_score":0.04245860129594803},{"word":"yes","start":391.14,"end":391.64,"confidence":0.9980469,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.09275974333286284},{"word":"yeah","start":402.875,"end":403.11502,"confidence":0.9001465,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.009243527427315712},{"word":"i","start":403.11502,"end":403.195,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04259111359715462},{"word":"have","start":403.195,"end":403.695,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.02545200288295746},{"word":"a","start":403.755,"end":403.915,"confidence":0.6557617,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.029860109090805057},{"word":"couple","start":403.915,"end":404.23502,"confidence":0.9970703,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.057769373059272766},{"word":"before","start":404.23502,"end":404.555,"confidence":0.9941406,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.02919645607471466},{"word":"the","start":404.555,"end":404.715,"confidence":0.8178711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06029485538601875},{"word":"surgery","start":404.715,"end":405.035,"confidence":0.9995117,"punctuated_word":"surgery.","sentiment":"neutral","sentiment_score":-0.033741794526576996},{"word":"i","start":405.035,"end":405.11502,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.017461206763982773},{"word":"have","start":405.11502,"end":405.355,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.02823946997523308},{"word":"one","start":405.355,"end":405.595,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.02972294390201569},{"word":"where","start":405.595,"end":405.915,"confidence":0.96777344,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.03137096390128136},{"word":"i","start":405.915,"end":406.075,"confidence":0.91259766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03517524152994156},{"word":"have","start":406.075,"end":406.315,"confidence":0.9790039,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04937123507261276},{"word":"to","start":406.315,"end":406.39502,"confidence":0.9667969,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.037052396684885025},{"word":"have","start":406.39502,"end":406.555,"confidence":0.6088867,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07042926549911499},{"word":"botox","start":406.555,"end":407.035,"confidence":0.98706055,"punctuated_word":"Botox","sentiment":"neutral","sentiment_score":-0.06340163201093674},{"word":"into","start":407.035,"end":407.275,"confidence":0.99121094,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.03951871395111084},{"word":"my","start":407.275,"end":407.435,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.07596266269683838},{"word":"stomach","start":407.435,"end":407.83502,"confidence":0.93066406,"punctuated_word":"stomach,","sentiment":"neutral","sentiment_score":-0.043089788407087326},{"word":"which","start":407.83502,"end":408.075,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.012424737215042114},{"word":"will","start":408.075,"end":408.315,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.06262161582708359},{"word":"make","start":408.315,"end":408.555,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.031034380197525024},{"word":"the","start":408.555,"end":408.715,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05066976696252823},{"word":"sinus","start":408.715,"end":409.215,"confidence":0.6312256,"punctuated_word":"sinus","sentiment":"neutral","sentiment_score":-0.027701325714588165},{"word":"a","start":409.275,"end":409.435,"confidence":0.16369629,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.032511916011571884},{"word":"jelly","start":409.435,"end":409.935,"confidence":0.99658203,"punctuated_word":"jelly.","sentiment":"neutral","sentiment_score":-0.007902096956968307},{"word":"yep","start":411.355,"end":411.78,"confidence":0.99072266,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.045898035168647766},{"word":"and","start":411.86,"end":412.02,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.015522025525569916},{"word":"then","start":412.02,"end":412.26,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.010736305266618729},{"word":"i","start":412.26,"end":412.42,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0012510493397712708},{"word":"have","start":412.42,"end":412.82,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.00995192676782608},{"word":"an","start":412.82,"end":413.06,"confidence":0.9658203,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.021479085087776184},{"word":"anesthesiologist","start":413.06,"end":413.56,"confidence":0.9977214,"punctuated_word":"anesthesiologist","sentiment":"neutral","sentiment_score":-0.028605639934539795},{"word":"on","start":414.02,"end":414.26,"confidence":0.9873047,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.015619859099388124},{"word":"this","start":414.26,"end":414.34,"confidence":0.59277344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.020172547549009323},{"word":"oh","start":414.42,"end":414.5,"confidence":0.69677734,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.03629714250564575},{"word":"the","start":414.5,"end":414.74,"confidence":0.58691406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.038878295570611954},{"word":"sorry","start":414.9,"end":415.22,"confidence":0.6364746,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.035313092172145844},{"word":"the","start":415.22,"end":415.3,"confidence":0.9921875,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.031206849962472916},{"word":"botox","start":415.3,"end":415.53998,"confidence":0.9663086,"punctuated_word":"Botox","sentiment":"neutral","sentiment_score":-0.021004900336265564},{"word":"is","start":415.53998,"end":415.78,"confidence":0.6660156,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01606132835149765},{"word":"on","start":415.78,"end":415.94,"confidence":0.9873047,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.001369435340166092},{"word":"the","start":415.94,"end":416.1,"confidence":0.91748047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01076999306678772},{"word":"fourth","start":416.1,"end":416.6,"confidence":0.8076172,"punctuated_word":"fourth.","sentiment":"neutral","sentiment_score":-0.009629787877202034},{"word":"anesthesiologist","start":417.06,"end":417.56,"confidence":0.96744794,"punctuated_word":"Anesthesiologist","sentiment":"neutral","sentiment_score":-0.0025165583938360214},{"word":"is","start":417.94,"end":418.1,"confidence":0.8803711,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.00857439637184143},{"word":"on","start":418.1,"end":418.26,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.001812867820262909},{"word":"the","start":418.26,"end":418.42,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004506103694438934},{"word":"seventh","start":418.42,"end":418.92,"confidence":0.8161621,"punctuated_word":"seventh,","sentiment":"neutral","sentiment_score":0.00413990393280983},{"word":"but","start":419.06,"end":419.3,"confidence":0.7927246,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.008456625044345856},{"word":"apparently","start":419.3,"end":419.78,"confidence":1.0,"punctuated_word":"apparently,","sentiment":"neutral","sentiment_score":-0.012075316160917282},{"word":"i","start":419.78,"end":419.86,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.015369698405265808},{"word":"can","start":419.86,"end":420.1,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.006173349916934967},{"word":"still","start":420.1,"end":420.41998,"confidence":0.6035156,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.013735361397266388},{"word":"work","start":420.41998,"end":420.66,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.011567093431949615},{"word":"in","start":420.66,"end":420.82,"confidence":0.9482422,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.010714836418628693},{"word":"that","start":420.82,"end":421.06,"confidence":0.9892578,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.005147568881511688},{"word":"time","start":421.06,"end":421.3,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.010049223899841309},{"word":"between","start":421.3,"end":421.8,"confidence":0.9667969,"punctuated_word":"between.","sentiment":"neutral","sentiment_score":0.00917581096291542},{"word":"and","start":422.66,"end":422.82,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.017156746238470078},{"word":"then","start":422.82,"end":423.13998,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.010498255491256714},{"word":"surgery","start":423.13998,"end":423.62,"confidence":0.90771484,"punctuated_word":"surgery","sentiment":"neutral","sentiment_score":0.018075477331876755},{"word":"is","start":423.62,"end":423.7,"confidence":0.6821289,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.22555427253246307},{"word":"the","start":423.7,"end":423.78,"confidence":0.9472656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20215579867362976},{"word":"nineteenth","start":423.78,"end":424.26,"confidence":0.92285156,"punctuated_word":"nineteenth,","sentiment":"neutral","sentiment_score":-0.2457600235939026},{"word":"and","start":424.26,"end":424.41998,"confidence":0.95703125,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.394324004650116},{"word":"i've","start":424.41998,"end":424.58,"confidence":0.96655273,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.6118981242179871},{"word":"gotta","start":424.58,"end":424.82,"confidence":0.6152344,"punctuated_word":"gotta","sentiment":"negative","sentiment_score":-0.6629576683044434},{"word":"definitely","start":424.82,"end":425.32,"confidence":0.9970703,"punctuated_word":"definitely","sentiment":"negative","sentiment_score":-0.7222405076026917},{"word":"stop","start":425.38,"end":425.7,"confidence":0.984375,"punctuated_word":"stop","sentiment":"negative","sentiment_score":-0.6964313983917236},{"word":"working","start":425.7,"end":426.2,"confidence":0.99902344,"punctuated_word":"working.","sentiment":"negative","sentiment_score":-0.6080529689788818},{"word":"yes","start":464.955,"end":465.455,"confidence":0.7458496,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0099607165902853},{"word":"yep","start":476.97,"end":477.21002,"confidence":0.75683594,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.07129794359207153},{"word":"yeah","start":477.21002,"end":477.53,"confidence":0.8864746,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.011231865733861923},{"word":"yeah","start":477.53,"end":477.85,"confidence":0.96875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.011804718524217606},{"word":"yeah","start":477.85,"end":478.185,"confidence":0.93847656,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02042378857731819},{"word":"i","start":480.585,"end":480.665,"confidence":0.7890625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03247860446572304},{"word":"understand","start":480.665,"end":481.065,"confidence":0.9921875,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.0431438684463501},{"word":"that","start":481.065,"end":481.225,"confidence":0.9350586,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.06352062523365021},{"word":"yeah","start":481.225,"end":481.385,"confidence":0.83496094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02595861442387104},{"word":"it's","start":481.385,"end":481.54498,"confidence":0.92163086,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.030652757734060287},{"word":"insurance","start":481.54498,"end":482.025,"confidence":0.6608887,"punctuated_word":"insurance.","sentiment":"neutral","sentiment_score":-0.027686944231390953},{"word":"i'll","start":482.025,"end":482.185,"confidence":0.58361816,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.00997256115078926},{"word":"quote","start":482.185,"end":482.425,"confidence":0.48583984,"punctuated_word":"quote","sentiment":"neutral","sentiment_score":-0.01946096122264862},{"word":"as","start":482.425,"end":482.505,"confidence":0.8178711,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.016155272722244263},{"word":"well","start":482.505,"end":482.665,"confidence":0.96972656,"punctuated_word":"well","sentiment":"neutral","sentiment_score":-0.011798746883869171},{"word":"as","start":482.665,"end":482.745,"confidence":0.5986328,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.028743930160999295},{"word":"paperwork","start":482.745,"end":483.245,"confidence":0.9211426,"punctuated_word":"paperwork.","sentiment":"neutral","sentiment_score":-0.038631945848464966},{"word":"yeah","start":483.305,"end":483.805,"confidence":0.9802246,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004100849851965904},{"word":"yeah","start":484.585,"end":485.085,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0002902168780565262},{"word":"yep","start":494.38,"end":494.88,"confidence":0.96240234,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.04067304730415344},{"word":"yeah","start":502.22,"end":502.54,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03988802433013916},{"word":"that's","start":502.54,"end":502.94,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.1321573555469513},{"word":"all","start":502.94,"end":503.18,"confidence":0.7651367,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.14621436595916748},{"word":"i","start":503.18,"end":503.26,"confidence":0.35717773,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19204109907150269},{"word":"say","start":503.26,"end":503.5,"confidence":0.5673828,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.2425398230552673},{"word":"hyped","start":503.5,"end":503.82,"confidence":0.5854492,"punctuated_word":"hyped","sentiment":"neutral","sentiment_score":-0.15379056334495544},{"word":"for","start":503.82,"end":504.14,"confidence":0.91503906,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1467273235321045},{"word":"you","start":504.14,"end":504.64,"confidence":0.8898926,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.1437986195087433},{"word":"yeah","start":517.92,"end":518.42,"confidence":0.7854004,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.14011597633361816},{"word":"no","start":518.95996,"end":519.45996,"confidence":0.9172363,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11589820683002472},{"word":"i'm","start":525.92,"end":526.07996,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5762437582015991},{"word":"happy","start":526.07996,"end":526.39996,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.6014292240142822},{"word":"to","start":526.39996,"end":526.63995,"confidence":0.9863281,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6365441679954529},{"word":"fill","start":526.63995,"end":526.88,"confidence":0.2524414,"punctuated_word":"fill","sentiment":"positive","sentiment_score":0.3923311829566955},{"word":"it","start":526.88,"end":527.04,"confidence":0.96972656,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.5023235082626343},{"word":"all","start":527.04,"end":527.12,"confidence":0.9921875,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.2038659304380417},{"word":"over","start":527.12,"end":527.44,"confidence":0.96240234,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.27608728408813477},{"word":"the","start":527.44,"end":527.6,"confidence":0.8745117,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03515244647860527},{"word":"super","start":527.6,"end":527.92,"confidence":0.88916016,"punctuated_word":"super,","sentiment":"neutral","sentiment_score":0.060827914625406265},{"word":"but","start":527.92,"end":528.39996,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.012034710496664047},{"word":"i","start":528.39996,"end":528.56,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.023814603686332703},{"word":"was","start":528.56,"end":528.88,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.027872204780578613},{"word":"concerned","start":528.88,"end":529.36,"confidence":0.99609375,"punctuated_word":"concerned","sentiment":"neutral","sentiment_score":-0.06787789613008499},{"word":"with","start":529.36,"end":529.6,"confidence":0.9873047,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0873449444770813},{"word":"the","start":529.6,"end":529.76,"confidence":0.95410156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1262558251619339},{"word":"income","start":529.76,"end":529.995,"confidence":0.91259766,"punctuated_word":"income","sentiment":"neutral","sentiment_score":-0.19504746794700625},{"word":"protection","start":530.15497,"end":530.475,"confidence":0.99609375,"punctuated_word":"protection","sentiment":"neutral","sentiment_score":-0.1385064572095871},{"word":"because","start":530.475,"end":530.71497,"confidence":0.8618164,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.11227288097143172},{"word":"i","start":530.71497,"end":530.955,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12234117090702055},{"word":"i","start":530.955,"end":531.195,"confidence":0.75146484,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11367775499820708},{"word":"knew","start":531.195,"end":531.435,"confidence":0.9892578,"punctuated_word":"knew","sentiment":"neutral","sentiment_score":-0.10821866989135742},{"word":"i'd","start":531.435,"end":531.675,"confidence":0.95874023,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":-0.1085539311170578},{"word":"had","start":531.675,"end":531.835,"confidence":0.99902344,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.1099955439567566},{"word":"it","start":531.835,"end":532.075,"confidence":0.9707031,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.09640172123908997},{"word":"but","start":532.075,"end":532.315,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.08270334452390671},{"word":"they","start":532.315,"end":532.555,"confidence":0.9970703,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.18452177941799164},{"word":"claimed","start":532.555,"end":532.955,"confidence":0.9873047,"punctuated_word":"claimed","sentiment":"neutral","sentiment_score":-0.15876290202140808},{"word":"i","start":532.955,"end":533.115,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17102278769016266},{"word":"didn't","start":533.115,"end":533.435,"confidence":0.98014325,"punctuated_word":"didn't.","sentiment":"neutral","sentiment_score":-0.17512844502925873},{"word":"but","start":533.435,"end":533.675,"confidence":0.9658203,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.03661763668060303},{"word":"that's","start":533.675,"end":533.915,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.1346748322248459},{"word":"why","start":533.915,"end":534.415,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":0.1404002457857132},{"word":"i","start":535.355,"end":535.515,"confidence":0.89208984,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5661659836769104},{"word":"was","start":535.515,"end":535.675,"confidence":0.8720703,"punctuated_word":"was","sentiment":"positive","sentiment_score":0.6636732220649719},{"word":"glad","start":535.675,"end":536.175,"confidence":0.9970703,"punctuated_word":"glad","sentiment":"positive","sentiment_score":0.5779185891151428},{"word":"that","start":536.71497,"end":536.875,"confidence":0.99316406,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.7003212571144104},{"word":"kaiden","start":536.875,"end":537.275,"confidence":0.38061523,"punctuated_word":"Kaiden","sentiment":"positive","sentiment_score":0.6935338973999023},{"word":"rang","start":537.275,"end":537.515,"confidence":0.9716797,"punctuated_word":"rang","sentiment":"positive","sentiment_score":0.6559401750564575},{"word":"to","start":537.515,"end":537.755,"confidence":0.82177734,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7402192950248718},{"word":"let","start":537.755,"end":537.915,"confidence":0.9526367,"punctuated_word":"let","sentiment":"positive","sentiment_score":0.617055356502533},{"word":"me","start":537.915,"end":537.995,"confidence":0.99902344,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.4492070972919464},{"word":"know","start":537.995,"end":538.15497,"confidence":1.0,"punctuated_word":"know","sentiment":"positive","sentiment_score":0.48360946774482727},{"word":"i","start":538.15497,"end":538.315,"confidence":0.96240234,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.507941484451294},{"word":"did","start":538.315,"end":538.475,"confidence":0.9970703,"punctuated_word":"did","sentiment":"positive","sentiment_score":0.5142012238502502},{"word":"have","start":538.475,"end":538.635,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.594772458076477},{"word":"it","start":538.635,"end":539.135,"confidence":0.98999023,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.3874979019165039},{"word":"and","start":539.915,"end":540.075,"confidence":0.9790039,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07739703357219696},{"word":"i've","start":540.075,"end":540.315,"confidence":0.9621582,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.07374067604541779},{"word":"spoken","start":540.315,"end":540.635,"confidence":0.9951172,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":0.05415232107043266},{"word":"to","start":540.635,"end":540.71497,"confidence":0.98291016,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.013622768223285677},{"word":"them","start":540.71497,"end":540.875,"confidence":0.99121094,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.0002638697624206543},{"word":"about","start":540.875,"end":541.115,"confidence":0.984375,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.02833714336156845},{"word":"it","start":541.115,"end":541.275,"confidence":0.984375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.018171686679124832},{"word":"since","start":541.275,"end":541.515,"confidence":0.94433594,"punctuated_word":"since,","sentiment":"neutral","sentiment_score":-0.08441288024187088},{"word":"and","start":541.515,"end":541.675,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08606867492198944},{"word":"they","start":541.675,"end":541.835,"confidence":0.98535156,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.1547197699546814},{"word":"wanted","start":541.835,"end":542.075,"confidence":0.9873047,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.1141328290104866},{"word":"me","start":542.075,"end":542.235,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1418725699186325},{"word":"to","start":542.235,"end":542.315,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1408819556236267},{"word":"go","start":542.315,"end":542.475,"confidence":0.99609375,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.12633974850177765},{"word":"through","start":542.475,"end":542.635,"confidence":0.9921875,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.1045973300933838},{"word":"a","start":542.635,"end":542.71497,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13729482889175415},{"word":"whole","start":542.71497,"end":542.955,"confidence":1.0,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":-0.14454427361488342},{"word":"lot","start":542.955,"end":543.035,"confidence":0.99902344,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.1048894077539444},{"word":"of","start":543.035,"end":543.195,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.135933056473732},{"word":"interviews","start":543.195,"end":543.595,"confidence":0.9951172,"punctuated_word":"interviews","sentiment":"neutral","sentiment_score":-0.08578960597515106},{"word":"with","start":543.595,"end":543.835,"confidence":0.9716797,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.13104930520057678},{"word":"another","start":543.835,"end":544.15497,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.08431142568588257},{"word":"one","start":544.15497,"end":544.5,"confidence":0.76586914,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.1121753752231598},{"word":"but","start":544.98,"end":545.06,"confidence":0.9951172,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.17157770693302157},{"word":"i'll","start":545.06,"end":545.22,"confidence":0.9663086,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.22068428993225095},{"word":"just","start":545.22,"end":545.54,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.22109192609786987},{"word":"cancel","start":545.54,"end":545.78,"confidence":0.9819336,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.25521332025527954},{"word":"all","start":545.78,"end":546.28,"confidence":0.9863281,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.25882071256637573},{"word":"that","start":547.88,"end":548.38,"confidence":0.61035156,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.23284301161766052},{"word":"for","start":549.98,"end":550.48,"confidence":0.7270508,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2391374409198761},{"word":"you","start":552.08,"end":552.58,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.10615656524896622},{"word":"that's","start":554.18,"end":554.42,"confidence":0.99194336,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.13883034884929657},{"word":"exactly","start":554.42,"end":554.92,"confidence":1.0,"punctuated_word":"exactly","sentiment":"neutral","sentiment_score":-0.11292500793933868},{"word":"what","start":554.98,"end":555.3,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0975673645734787},{"word":"i","start":555.3,"end":555.46,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07857836782932281},{"word":"thought","start":555.46,"end":555.86,"confidence":0.97558594,"punctuated_word":"thought.","sentiment":"neutral","sentiment_score":-0.09246113896369934},{"word":"yes","start":555.86,"end":556.36,"confidence":0.99902344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.00447072833776474},{"word":"yeah","start":557.355,"end":557.835,"confidence":0.8486328,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.003739936277270317},{"word":"i","start":557.835,"end":557.915,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.006058506667613983},{"word":"figured","start":557.915,"end":558.415,"confidence":0.99902344,"punctuated_word":"figured","sentiment":"neutral","sentiment_score":-0.0010835323482751846},{"word":"that","start":563.275,"end":563.775,"confidence":0.99902344,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.07619278877973557},{"word":"yeah","start":566.235,"end":566.555,"confidence":0.9812012,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.028666451573371887},{"word":"i","start":566.555,"end":566.715,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.030575651675462723},{"word":"figured","start":566.715,"end":567.035,"confidence":0.9921875,"punctuated_word":"figured","sentiment":"neutral","sentiment_score":-0.03424624353647232},{"word":"that","start":567.035,"end":567.275,"confidence":0.99853516,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.029859554022550583},{"word":"yeah","start":567.275,"end":567.775,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0099114291369915},{"word":"mhmm","start":582.66,"end":583.095,"confidence":0.986084,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0017770295962691307},{"word":"no","start":586.45496,"end":586.615,"confidence":0.88549805,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1459580808877945},{"word":"no","start":586.615,"end":586.935,"confidence":0.78808594,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.18899565935134888},{"word":"i'm","start":586.935,"end":587.175,"confidence":0.9555664,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.16195112466812134},{"word":"i'm","start":587.175,"end":587.33496,"confidence":0.7429199,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.017000436782836914},{"word":"pretty","start":587.33496,"end":587.57495,"confidence":0.6191406,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.0692598968744278},{"word":"good","start":587.57495,"end":587.81494,"confidence":0.99902344,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.015682533383369446},{"word":"healer","start":587.81494,"end":588.21497,"confidence":0.8845215,"punctuated_word":"healer.","sentiment":"neutral","sentiment_score":-0.05149158462882042},{"word":"i","start":588.21497,"end":588.375,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.053993698209524155},{"word":"reckon","start":588.375,"end":588.69495,"confidence":0.86621094,"punctuated_word":"reckon","sentiment":"neutral","sentiment_score":-0.04570890963077545},{"word":"i'll","start":588.69495,"end":588.855,"confidence":0.9890137,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.03357306122779846},{"word":"be","start":588.855,"end":589.33496,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.014970123767852783},{"word":"i","start":589.33496,"end":589.495,"confidence":0.9667969,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08996959030628204},{"word":"reckon","start":589.495,"end":589.81494,"confidence":0.9980469,"punctuated_word":"reckon","sentiment":"neutral","sentiment_score":0.11608058214187622},{"word":"i'll","start":589.81494,"end":589.975,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.16962575912475586},{"word":"be","start":589.975,"end":590.055,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.18193960189819336},{"word":"good","start":590.055,"end":590.175,"confidence":0.99902344,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.17414888739585876},{"word":"to","start":590.175,"end":590.295,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1908029019832611},{"word":"go","start":590.295,"end":590.45496,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.17311297357082367},{"word":"in","start":590.45496,"end":590.69495,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.16375300288200378},{"word":"september","start":590.69495,"end":591.19495,"confidence":0.9995117,"punctuated_word":"September.","sentiment":"neutral","sentiment_score":0.17627964913845062},{"word":"i'm","start":591.33496,"end":591.495,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.3768653869628906},{"word":"a","start":591.495,"end":591.65497,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.27907270193099976},{"word":"pretty","start":591.65497,"end":591.81494,"confidence":1.0,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.3071921467781067},{"word":"good","start":591.81494,"end":591.975,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.21886266767978668},{"word":"healer","start":591.975,"end":592.475,"confidence":0.9975586,"punctuated_word":"healer.","sentiment":"neutral","sentiment_score":0.14870211482048035},{"word":"mhmm","start":602.79,"end":603.29,"confidence":0.9921875,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.29170113801956177},{"word":"oh","start":605.35,"end":605.67,"confidence":0.73547363,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.08754722028970718},{"word":"oh","start":605.67,"end":605.91,"confidence":0.91796875,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.06074287369847298},{"word":"okay","start":605.91,"end":606.23,"confidence":0.9975586,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.04960670322179794},{"word":"yeah","start":606.23,"end":606.55,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.014271566644310951},{"word":"okay","start":606.55,"end":606.87,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.009510967880487442},{"word":"yeah","start":606.87,"end":607.02997,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.009013046510517595},{"word":"yeah","start":607.02997,"end":607.19,"confidence":0.9616699,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.024917438626289368},{"word":"yep","start":607.19,"end":607.51,"confidence":0.85180664,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.043861933052539825},{"word":"yep","start":607.51,"end":608.01,"confidence":0.9758301,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03844277560710907},{"word":"okay","start":618.605,"end":619.105,"confidence":0.84472656,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.00999496690928936},{"word":"yep","start":619.165,"end":619.665,"confidence":0.8190918,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.016226880252361298},{"word":"yep","start":619.725,"end":620.225,"confidence":0.8059082,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.007635995745658875},{"word":"the","start":625.23,"end":625.73,"confidence":0.25170898,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.04436443001031875},{"word":"whole","start":625.75,"end":626.25,"confidence":0.5463867,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":-0.0712321475148201},{"word":"the","start":626.35,"end":626.59,"confidence":0.71972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07198460400104523},{"word":"lighters","start":626.59,"end":627.07,"confidence":0.40478516,"punctuated_word":"lighters","sentiment":"neutral","sentiment_score":-0.07534663379192352},{"word":"are","start":627.07,"end":627.23,"confidence":0.94970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.07222595065832138},{"word":"older","start":627.23,"end":627.73,"confidence":0.7680664,"punctuated_word":"older.","sentiment":"neutral","sentiment_score":-0.09628252685070038},{"word":"we're","start":627.95,"end":628.19,"confidence":0.93530273,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.032035280019044876},{"word":"blinking","start":628.19,"end":628.59,"confidence":0.9770508,"punctuated_word":"blinking","sentiment":"neutral","sentiment_score":-0.021411078050732613},{"word":"it","start":628.59,"end":628.75,"confidence":0.43164062,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04560316726565361},{"word":"three","start":628.75,"end":628.99,"confidence":0.6665039,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.043073974549770355},{"word":"years","start":628.99,"end":629.23,"confidence":0.9951172,"punctuated_word":"years","sentiment":"neutral","sentiment_score":-0.03174863010644913},{"word":"later","start":629.23,"end":629.73,"confidence":0.99560547,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":-0.027903709560632706},{"word":"yeah","start":632.27,"end":632.77,"confidence":0.9616699,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01399677712470293},{"word":"yeah","start":643.775,"end":644.015,"confidence":0.8847656,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01520044356584549},{"word":"yeah","start":644.015,"end":644.335,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.023401644080877304},{"word":"why","start":644.335,"end":644.575,"confidence":0.7753906,"punctuated_word":"Why","sentiment":"neutral","sentiment_score":-0.08826193958520889},{"word":"why","start":644.575,"end":644.815,"confidence":0.77685547,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.09858471155166626},{"word":"do","start":644.815,"end":644.975,"confidence":0.64746094,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.07748537510633469},{"word":"you","start":644.975,"end":645.055,"confidence":0.98291016,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06652066856622696},{"word":"hit","start":645.055,"end":645.215,"confidence":0.9902344,"punctuated_word":"hit","sentiment":"neutral","sentiment_score":-0.05508154630661011},{"word":"your","start":645.215,"end":645.375,"confidence":0.97802734,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.08828342705965042},{"word":"fifth","start":645.375,"end":645.695,"confidence":0.76953125,"punctuated_word":"fifth","sentiment":"neutral","sentiment_score":-0.08166831731796265},{"word":"50","start":645.775,"end":646.095,"confidence":0.7200928,"punctuated_word":"50,","sentiment":"neutral","sentiment_score":-0.07943461835384369},{"word":"then","start":646.095,"end":646.335,"confidence":0.9951172,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.05124671757221222},{"word":"everything","start":646.335,"end":646.735,"confidence":0.9448242,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.07758518308401108},{"word":"changes","start":646.735,"end":647.135,"confidence":0.9260254,"punctuated_word":"changes.","sentiment":"neutral","sentiment_score":-0.08562742173671722},{"word":"trust","start":647.135,"end":647.375,"confidence":1.0,"punctuated_word":"Trust","sentiment":"neutral","sentiment_score":-0.04516533762216568},{"word":"me","start":647.375,"end":647.875,"confidence":0.9980469,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.02358679659664631},{"word":"no","start":652.99,"end":653.23004,"confidence":0.7531738,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.104097418487072},{"word":"you're","start":653.23004,"end":653.47003,"confidence":0.9926758,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.15621159970760343},{"word":"not","start":653.47003,"end":653.63,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1631970256567001},{"word":"there","start":653.63,"end":653.87,"confidence":0.9980469,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.1654272973537445},{"word":"yet","start":653.87,"end":654.37,"confidence":0.9980469,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.13894174993038175},{"word":"when","start":654.83,"end":654.99,"confidence":0.99609375,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.03811067342758179},{"word":"you","start":654.99,"end":655.15,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04681793227791786},{"word":"hit","start":655.15,"end":655.39,"confidence":0.99316406,"punctuated_word":"hit","sentiment":"neutral","sentiment_score":-0.03249399736523628},{"word":"safety","start":655.39,"end":655.87,"confidence":0.7089844,"punctuated_word":"safety,","sentiment":"neutral","sentiment_score":-0.03133271634578705},{"word":"mine","start":655.87,"end":656.11,"confidence":0.58935547,"punctuated_word":"mine","sentiment":"neutral","sentiment_score":-0.2732902467250824},{"word":"just","start":656.11,"end":656.35004,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.23692220449447632},{"word":"goes","start":656.35004,"end":656.75,"confidence":0.8105469,"punctuated_word":"goes","sentiment":"neutral","sentiment_score":-0.21940703690052032},{"word":"just","start":656.75,"end":656.99,"confidence":0.86865234,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.21999920904636383},{"word":"goes","start":656.99,"end":657.31,"confidence":0.99121094,"punctuated_word":"goes","sentiment":"neutral","sentiment_score":-0.199854776263237},{"word":"to","start":657.31,"end":657.39,"confidence":0.97802734,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.227291002869606},{"word":"crap","start":657.39,"end":657.71,"confidence":0.93652344,"punctuated_word":"crap,","sentiment":"neutral","sentiment_score":-0.2105555683374405},{"word":"basically","start":657.71,"end":658.21,"confidence":1.0,"punctuated_word":"basically.","sentiment":"neutral","sentiment_score":-0.1782468408346176},{"word":"yeah","start":676.08997,"end":676.33,"confidence":0.7910156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03509163111448288},{"word":"could","start":676.33,"end":676.64996,"confidence":0.99121094,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.025207966566085815},{"word":"you","start":676.64996,"end":676.73,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.022503286600112915},{"word":"get","start":676.73,"end":676.89,"confidence":0.98535156,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.024458741769194603},{"word":"that","start":676.89,"end":677.13,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.035522885620594025},{"word":"issued","start":677.13,"end":677.45,"confidence":0.60058594,"punctuated_word":"issued","sentiment":"neutral","sentiment_score":0.029035773128271103},{"word":"via","start":677.45,"end":677.85,"confidence":0.9316406,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.025394782423973083},{"word":"post","start":677.85,"end":678.08997,"confidence":0.8378906,"punctuated_word":"post?","sentiment":"neutral","sentiment_score":0.0147800138220191},{"word":"it's","start":678.08997,"end":678.25,"confidence":0.94921875,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.03419207036495209},{"word":"just","start":678.25,"end":678.41,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.039741866290569305},{"word":"that","start":678.41,"end":678.64996,"confidence":0.76708984,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07258474826812744},{"word":"we","start":678.64996,"end":678.81,"confidence":0.97509766,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.060977011919021606},{"word":"don't","start":678.81,"end":679.05,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.06594313681125641},{"word":"have","start":679.05,"end":679.13,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.11174243688583374},{"word":"a","start":679.13,"end":679.29,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08437192440032959},{"word":"printer","start":679.29,"end":679.69,"confidence":0.99902344,"punctuated_word":"printer","sentiment":"neutral","sentiment_score":-0.10919500887393951},{"word":"at","start":679.69,"end":679.85,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.11932888627052309},{"word":"home","start":679.85,"end":680.35,"confidence":0.9880371,"punctuated_word":"home.","sentiment":"neutral","sentiment_score":-0.06830569356679916},{"word":"is","start":682.57,"end":682.81,"confidence":0.9970703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.018305078148841854},{"word":"that","start":682.81,"end":683.05,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.02581443265080452},{"word":"possible","start":683.05,"end":683.55,"confidence":0.8083496,"punctuated_word":"possible?","sentiment":"neutral","sentiment_score":-0.044736701995134354},{"word":"or","start":683.61,"end":684.11,"confidence":0.99609375,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.05537886545062065},{"word":"yeah","start":685.21,"end":685.45,"confidence":0.98999023,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.05976458266377449},{"word":"it's","start":685.45,"end":685.61,"confidence":0.9699707,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.0689854621887207},{"word":"just","start":685.61,"end":685.85,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07541019469499588},{"word":"that","start":685.85,"end":685.93,"confidence":0.9902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09516479820013046},{"word":"i","start":685.93,"end":686.08997,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09747596085071564},{"word":"don't","start":686.08997,"end":686.25,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1034061834216118},{"word":"have","start":686.25,"end":686.41,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1297372281551361},{"word":"a","start":686.41,"end":686.57,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11288385838270187},{"word":"printer","start":686.57,"end":686.97,"confidence":0.8461914,"punctuated_word":"printer,","sentiment":"neutral","sentiment_score":-0.12261340022087096},{"word":"and","start":686.97,"end":687.47,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.13158686459064484},{"word":"my","start":687.52997,"end":687.77,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.15488563477993011},{"word":"laptop's","start":687.77,"end":688.27,"confidence":0.9454753,"punctuated_word":"laptop's,","sentiment":"neutral","sentiment_score":-0.12035471200942992},{"word":"like","start":688.49,"end":688.99,"confidence":0.9946289,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1016402542591095},{"word":"apparently","start":689.29,"end":689.77,"confidence":0.74401855,"punctuated_word":"apparently,","sentiment":"neutral","sentiment_score":-0.10167834162712096},{"word":"ancient","start":689.77,"end":690.17,"confidence":0.640625,"punctuated_word":"ancient","sentiment":"neutral","sentiment_score":-0.10827767103910446},{"word":"according","start":690.17,"end":690.57,"confidence":0.69189453,"punctuated_word":"according","sentiment":"neutral","sentiment_score":-0.06990119069814682},{"word":"to","start":690.57,"end":690.73,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09156420081853868},{"word":"the","start":690.73,"end":690.81,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09462162852287292},{"word":"kids","start":690.81,"end":691.31,"confidence":0.99853516,"punctuated_word":"kids.","sentiment":"neutral","sentiment_score":-0.08174945414066315},{"word":"you","start":692.115,"end":692.275,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.05338282883167267},{"word":"know","start":692.275,"end":692.755,"confidence":0.9790039,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":-0.048746317625045776},{"word":"it's","start":692.755,"end":692.995,"confidence":0.9641113,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.06574767827987671},{"word":"five","start":692.995,"end":693.315,"confidence":0.99316406,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.0653076171875},{"word":"years","start":693.315,"end":693.475,"confidence":0.9970703,"punctuated_word":"years","sentiment":"neutral","sentiment_score":-0.07283812761306763},{"word":"old","start":693.475,"end":693.715,"confidence":0.94970703,"punctuated_word":"old.","sentiment":"neutral","sentiment_score":-0.07114248722791672},{"word":"apparently","start":693.715,"end":694.035,"confidence":0.97802734,"punctuated_word":"Apparently,","sentiment":"neutral","sentiment_score":-0.05620701611042023},{"word":"that's","start":694.035,"end":694.275,"confidence":0.99658203,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.05389562249183655},{"word":"ancient","start":694.275,"end":694.775,"confidence":0.99560547,"punctuated_word":"ancient.","sentiment":"neutral","sentiment_score":-0.04364905506372452},{"word":"you","start":695.395,"end":695.555,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.02851596847176552},{"word":"know","start":695.555,"end":696.055,"confidence":0.9995117,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":-0.02386634051799774},{"word":"yeah","start":699.315,"end":699.715,"confidence":0.99194336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01538803055882454},{"word":"yeah","start":699.715,"end":700.215,"confidence":0.9885254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.016009703278541565},{"word":"yeah","start":701.075,"end":701.575,"confidence":0.7570801,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08882172405719757},{"word":"yeah","start":709.26,"end":709.74,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05660727620124817},{"word":"yeah","start":709.74,"end":710.24,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04903685301542282},{"word":"that'd","start":710.78,"end":711.02,"confidence":0.9309082,"punctuated_word":"That'd","sentiment":"positive","sentiment_score":0.624383807182312},{"word":"be","start":711.02,"end":711.26,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.6829079389572144},{"word":"fantastic","start":711.26,"end":711.76,"confidence":1.0,"punctuated_word":"fantastic.","sentiment":"positive","sentiment_score":0.6475508809089661},{"word":"thank","start":711.9,"end":712.06,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6210287809371948},{"word":"you","start":712.06,"end":712.56,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5157710909843445},{"word":"thank","start":721.26,"end":721.49097,"confidence":0.8276367,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8803688883781433},{"word":"you","start":721.65094,"end":721.811,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.885076642036438},{"word":"very","start":721.811,"end":721.97095,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.8898442387580872},{"word":"much","start":721.97095,"end":722.29095,"confidence":0.99902344,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.844691276550293},{"word":"you","start":722.29095,"end":722.451,"confidence":1.0,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.8682672381401062},{"word":"have","start":722.451,"end":722.61096,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.8355880379676819},{"word":"a","start":722.61096,"end":722.691,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7958731055259705},{"word":"great","start":722.691,"end":722.93097,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.8950952887535095},{"word":"day","start":722.93097,"end":723.43097,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.8272217512130737},{"word":"alright","start":726.131,"end":726.61096,"confidence":0.99121094,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2892151474952698},{"word":"bye","start":726.61096,"end":727.11096,"confidence":0.9975586,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.0870821624994278}],"paragraphs":{"transcript":"\nHello? That's a hell of a lot better. Yes. Thank you. Yeah.\n\nYeah. Of course. Brennan King. 01/02/1976. 27Solomon code, Goodenough4300.\n\nYep. No. No. I I normally deal with Sammy Zetta or I think his name is. Yeah.\n\nNo. No. No. No. No.\n\nNo. He didn't guarantee. He said that's a forecast of 20%. Yeah. Yeah.\n\nHe is now. I rang him back and had a go with him because they basically said I had none. And then because Caden rang and said, well, he checked it up quickly for me, and I do have incoming which I knew I did. But, apparently, it hadn't rolled over to Hub twenty four because it was through. Yeah.\n\nSo, obviously, he's gone through Hub twenty four, and I've said there's no insurances. I know I canceled everything else, but, yeah, I believe that one of the stipulations was I need that income protection just in case. Yeah. Not very long at all. No.\n\nYeah. That's what the that's what the other blog said. Yeah. I've got a size band for years of lace. Yeah.\n\nYep. So can you just clarify that for me, please? So that's thirty day as to when I stop working or thirty days as to when I can start claiming? Okay. Okay.\n\nYeah. Yep. Okay. So if I'm off for two months, I have to wait a month before I can claim, and then I'm paid for two. Is that correct?\n\nOr Okay. I see. Okay. Okay. Yeah.\n\nNo problem. Alright. Yep. Good to know. I've never I've never used it before, so I don't know.\n\nYeah. Yeah. If if that's possible, yeah, because my surgery is on the nineteenth. So I'll be off from the nineteenth till, well, at the moment, the twenty fifth, but that depends on recovery, obviously. Oh, oh, sorry.\n\nThat was August, of course. Yeah. I was lost. Yeah. Sorry.\n\nAugust. I'm hoping, but it depends on recovery. So '20 September 5. Hoping to return to work, but it's a massive surgery. It's like a five hour surgery, apparently.\n\nSo it's a huge one. Hernia, basically, half the size of my stomach brought on from a previous surgery from, I can't give you a date, but it was seven years, eight years ago, stoma, which basically gave me a colostomy bag, and I was with a colostomy bag for fourteen months. And wasn't the greatest of patients, obviously, because I didn't listen, and started lifting almost straight away without thinking, out of habit. You know? And I've had the I've had this hernia now for, I'm gonna say, six, seven years, and it's just gotten bigger.\n\nNow it's half the size of my stomach. Yeah. Well, they they said that years ago, but I've been, like, going to doctors for two years, and they finally got around to it. So you know? And then all of a sudden, it told me a month out of nowhere.\n\nYeah. Basically, yes. Yeah. I have a couple before the surgery. I have one where I have to have Botox into my stomach, which will make the sinus a jelly.\n\nYep. And then I have an anesthesiologist on this oh, the sorry. The Botox is on the fourth. Anesthesiologist is on the seventh, but, apparently, I can still work in that time between. And then surgery is the nineteenth, and I've gotta definitely stop working.\n\nYes. Yep. Yeah. Yeah. Yeah.\n\nI understand that. Yeah. It's insurance. I'll quote as well as paperwork. Yeah.\n\nYeah. Yep. Yeah. That's all I say hyped for you. Yeah.\n\nNo. I'm happy to fill it all over the super, but I was concerned with the income protection because I I knew I'd had it, but they claimed I didn't. But that's why I was glad that Kaiden rang to let me know I did have it. And I've spoken to them about it since, and they wanted me to go through a whole lot of interviews with another one, But I'll just cancel all that for you. That's exactly what I thought.\n\nYes. Yeah. I figured that. Yeah. I figured that.\n\nYeah. Mhmm. No. No. I'm I'm pretty good healer.\n\nI reckon I'll be I reckon I'll be good to go in September. I'm a pretty good healer. Mhmm. Oh. Oh, okay.\n\nYeah. Okay. Yeah. Yeah. Yep.\n\nYep. Okay. Yep. Yep. The whole the lighters are older.\n\nWe're blinking it three years later. Yeah. Yeah. Yeah. Why why do you hit your fifth 50, then everything changes.\n\nTrust me. No. You're not there yet. When you hit safety, mine just goes just goes to crap, basically. Yeah.\n\nCould you get that issued via post? It's just that we don't have a printer at home. Is that possible? Or yeah. It's just that I don't have a printer, and my laptop's, like, apparently, ancient according to the kids.\n\nYou know? It's five years old. Apparently, that's ancient. You know? Yeah.\n\nYeah. Yeah. Yeah. Yeah. That'd be fantastic.\n\nThank you. Thank you very much. You have a great day. Alright. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":0.01106349378824234},{"text":"That's a hell of a lot better.","start":5.52,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.2740135214158467},{"text":"Yes.","start":6.8799996,"end":7.12,"sentiment":"positive","sentiment_score":0.44919466972351074},{"text":"Thank you.","start":7.12,"end":7.8599997,"sentiment":"positive","sentiment_score":0.6599218249320984},{"text":"Yeah.","start":19.435001,"end":19.935001,"sentiment":"neutral","sentiment_score":0.030236465856432915}],"sentiment":"neutral","sentiment_score":0.3107027440952758,"num_words":12,"start":2.8,"end":19.935001},{"sentences":[{"text":"Yeah.","start":26.635,"end":27.035,"sentiment":"neutral","sentiment_score":0.022525938227772713},{"text":"Of course.","start":27.035,"end":27.54,"sentiment":"neutral","sentiment_score":0.018525773659348488},{"text":"Brennan King.","start":29.62,"end":30.42,"sentiment":"neutral","sentiment_score":0.012577269691973925},{"text":"01/02/1976.","start":30.42,"end":32.18,"sentiment":"neutral","sentiment_score":0.010532609187066557},{"text":"27Solomon code, Goodenough4300.","start":32.18,"end":35.16,"sentiment":"neutral","sentiment_score":0.04528757184743881}],"sentiment":"neutral","sentiment_score":0.025680816628866725,"num_words":9,"start":26.635,"end":35.16},{"sentences":[{"text":"Yep.","start":46.445,"end":46.945,"sentiment":"neutral","sentiment_score":0.007730996236205101},{"text":"No.","start":61.75,"end":61.99,"sentiment":"neutral","sentiment_score":-0.07614891976118088},{"text":"No.","start":61.99,"end":62.39,"sentiment":"neutral","sentiment_score":-0.07688561081886292},{"text":"I I normally deal with Sammy Zetta or I think his name is.","start":62.39,"end":67.025,"sentiment":"neutral","sentiment_score":-0.04366249755884592},{"text":"Yeah.","start":67.485,"end":67.985,"sentiment":"neutral","sentiment_score":-0.0022933362051844597}],"sentiment":"neutral","sentiment_score":-0.0420711375772953,"num_words":17,"start":46.445,"end":67.985},{"sentences":[{"text":"No.","start":84.56,"end":84.71999,"sentiment":"neutral","sentiment_score":-0.11690820008516312},{"text":"No.","start":84.71999,"end":84.96,"sentiment":"neutral","sentiment_score":-0.13101361691951752},{"text":"No.","start":84.96,"end":85.03999,"sentiment":"neutral","sentiment_score":-0.1463390588760376},{"text":"No.","start":85.03999,"end":85.2,"sentiment":"neutral","sentiment_score":-0.14368072152137756},{"text":"No.","start":85.2,"end":85.28,"sentiment":"neutral","sentiment_score":-0.1322917640209198}],"sentiment":"neutral","sentiment_score":-0.13404667228460312,"num_words":5,"start":84.56,"end":85.28},{"sentences":[{"text":"No.","start":85.28,"end":85.36,"sentiment":"neutral","sentiment_score":-0.11286561191082},{"text":"He didn't guarantee.","start":85.36,"end":86.399994,"sentiment":"neutral","sentiment_score":-0.055005726094047226},{"text":"He said that's a forecast of 20%.","start":86.399994,"end":88.71999,"sentiment":"neutral","sentiment_score":0.02937722472207887},{"text":"Yeah.","start":88.71999,"end":89.21999,"sentiment":"neutral","sentiment_score":0.06642067432403564},{"text":"Yeah.","start":90.96,"end":91.46,"sentiment":"neutral","sentiment_score":0.04472918808460235}],"sentiment":"neutral","sentiment_score":0.0029928957900175676,"num_words":13,"start":85.28,"end":91.46},{"sentences":[{"text":"He is now.","start":99.125,"end":100.005005,"sentiment":"neutral","sentiment_score":-0.0015959894905487697},{"text":"I rang him back and had a go with him because they basically said I had none.","start":100.005005,"end":105.045,"sentiment":"neutral","sentiment_score":-0.03699228945462143},{"text":"And then because Caden rang and said, well, he checked it up quickly for me, and I do have incoming which I knew I did.","start":105.045,"end":113.95,"sentiment":"neutral","sentiment_score":0.07531532362103462},{"text":"But, apparently, it hadn't rolled over to Hub twenty four because it was through.","start":114.41,"end":118.67,"sentiment":"neutral","sentiment_score":-0.11756315561277526},{"text":"Yeah.","start":121.305,"end":121.545,"sentiment":"neutral","sentiment_score":0.01079920306801796}],"sentiment":"neutral","sentiment_score":-0.006430979569753011,"num_words":60,"start":99.125,"end":121.545},{"sentences":[{"text":"So, obviously, he's gone through Hub twenty four, and I've said there's no insurances.","start":121.545,"end":125.005,"sentiment":"neutral","sentiment_score":-0.035125073311584334},{"text":"I know I canceled everything else, but, yeah, I believe that one of the stipulations was I need that income protection just in case.","start":125.545,"end":132.66,"sentiment":"neutral","sentiment_score":-0.022542512354751427},{"text":"Yeah.","start":139.06,"end":139.46,"sentiment":"neutral","sentiment_score":-0.05871337652206421},{"text":"Not very long at all.","start":139.46,"end":140.5,"sentiment":"neutral","sentiment_score":-0.15065338611602783},{"text":"No.","start":140.5,"end":141.0,"sentiment":"neutral","sentiment_score":-0.18253248929977417}],"sentiment":"neutral","sentiment_score":-0.045050758206182054,"num_words":45,"start":121.545,"end":141.0},{"sentences":[{"text":"Yeah.","start":157.475,"end":157.715,"sentiment":"neutral","sentiment_score":-0.020951420068740845},{"text":"That's what the that's what the other blog said.","start":157.715,"end":159.795,"sentiment":"neutral","sentiment_score":-0.049675976443621844},{"text":"Yeah.","start":159.795,"end":160.05,"sentiment":"neutral","sentiment_score":-0.030284440144896507},{"text":"I've got a size band for years of lace.","start":180.225,"end":182.225,"sentiment":"neutral","sentiment_score":-0.05436323665910297},{"text":"Yeah.","start":182.225,"end":182.725,"sentiment":"neutral","sentiment_score":0.001726808026432991}],"sentiment":"neutral","sentiment_score":-0.04694580810055846,"num_words":21,"start":157.475,"end":182.725},{"sentences":[{"text":"Yep.","start":190.61,"end":191.11,"sentiment":"neutral","sentiment_score":0.08199898898601532},{"text":"So can you just clarify that for me, please?","start":209.425,"end":211.665,"sentiment":"neutral","sentiment_score":-0.05752985676129659},{"text":"So that's thirty day as to when I stop working or thirty days as to when I can start claiming?","start":211.665,"end":217.09999,"sentiment":"neutral","sentiment_score":-0.08597954623401165},{"text":"Okay.","start":223.4,"end":223.71999,"sentiment":"neutral","sentiment_score":-0.03494777902960777},{"text":"Okay.","start":223.71999,"end":224.12,"sentiment":"neutral","sentiment_score":0.006240546703338623}],"sentiment":"neutral","sentiment_score":-0.06825212121475488,"num_words":32,"start":190.61,"end":224.12},{"sentences":[{"text":"Yeah.","start":224.12,"end":224.62,"sentiment":"neutral","sentiment_score":0.02749135158956051},{"text":"Yep.","start":229.475,"end":229.975,"sentiment":"neutral","sentiment_score":-0.009204831905663012},{"text":"Okay.","start":244.73,"end":245.12999,"sentiment":"neutral","sentiment_score":0.05136386677622795},{"text":"So if I'm off for two months, I have to wait a month before I can claim, and then I'm paid for two.","start":245.12999,"end":249.68999,"sentiment":"neutral","sentiment_score":-0.03831571024721083},{"text":"Is that correct?","start":249.68999,"end":250.40999,"sentiment":"neutral","sentiment_score":0.0011996074269215267}],"sentiment":"neutral","sentiment_score":-0.027862487136033075,"num_words":29,"start":224.12,"end":250.40999},{"sentences":[{"text":"Or Okay.","start":250.40999,"end":261.275,"sentiment":"neutral","sentiment_score":-0.03020813874900341},{"text":"I see.","start":261.275,"end":262.015,"sentiment":"neutral","sentiment_score":-0.08280055224895477},{"text":"Okay.","start":262.155,"end":262.655,"sentiment":"neutral","sentiment_score":-0.12314817309379578},{"text":"Okay.","start":266.315,"end":266.715,"sentiment":"neutral","sentiment_score":-0.0005414169281721115},{"text":"Yeah.","start":266.715,"end":266.95502,"sentiment":"neutral","sentiment_score":0.02454196661710739}],"sentiment":"neutral","sentiment_score":-0.046452143628682406,"num_words":7,"start":250.40999,"end":266.95502},{"sentences":[{"text":"No problem.","start":266.95502,"end":267.435,"sentiment":"neutral","sentiment_score":0.0831703208386898},{"text":"Alright.","start":267.435,"end":267.755,"sentiment":"neutral","sentiment_score":0.13683579862117767},{"text":"Yep.","start":267.755,"end":268.23502,"sentiment":"neutral","sentiment_score":0.1829701066017151},{"text":"Good to know.","start":268.23502,"end":268.98,"sentiment":"positive","sentiment_score":0.33636680245399475},{"text":"I've never I've never used it before, so I don't know.","start":269.78,"end":272.44,"sentiment":"neutral","sentiment_score":-0.031932776285843414}],"sentiment":"neutral","sentiment_score":0.06355480083988772,"num_words":18,"start":266.95502,"end":272.44},{"sentences":[{"text":"Yeah.","start":273.46002,"end":273.96002,"sentiment":"neutral","sentiment_score":0.016577178612351418},{"text":"Yeah.","start":292.835,"end":293.07498,"sentiment":"neutral","sentiment_score":0.03838512301445007},{"text":"If if that's possible, yeah, because my surgery is on the nineteenth.","start":293.07498,"end":296.29498,"sentiment":"neutral","sentiment_score":-0.04385389011198034},{"text":"So I'll be off from the nineteenth till, well, at the moment, the twenty fifth, but that depends on recovery, obviously.","start":297.315,"end":305.65997,"sentiment":"neutral","sentiment_score":-0.03479789844935849},{"text":"Oh, oh, sorry.","start":310.43997,"end":311.24,"sentiment":"neutral","sentiment_score":-0.05730487406253815}],"sentiment":"neutral","sentiment_score":-0.036156707087923824,"num_words":38,"start":273.46002,"end":311.24},{"sentences":[{"text":"That was August, of course.","start":311.24,"end":312.19998,"sentiment":"neutral","sentiment_score":-0.07293241173028946},{"text":"Yeah.","start":312.19998,"end":312.36,"sentiment":"neutral","sentiment_score":-0.10533188283443452},{"text":"I was lost.","start":312.36,"end":312.84,"sentiment":"neutral","sentiment_score":-0.20578266183535257},{"text":"Yeah.","start":312.84,"end":313.0,"sentiment":"neutral","sentiment_score":-0.08974602818489075},{"text":"Sorry.","start":313.0,"end":313.4,"sentiment":"neutral","sentiment_score":-0.09345978498458862}],"sentiment":"neutral","sentiment_score":-0.11550434001467445,"num_words":11,"start":311.24,"end":313.4},{"sentences":[{"text":"August.","start":313.4,"end":313.9,"sentiment":"neutral","sentiment_score":-0.02010791376233101},{"text":"I'm hoping, but it depends on recovery.","start":318.835,"end":321.575,"sentiment":"neutral","sentiment_score":-0.09703486093452998},{"text":"So '20 September 5.","start":322.435,"end":323.895,"sentiment":"neutral","sentiment_score":-0.03721844172105193},{"text":"Hoping to return to work, but it's a massive surgery.","start":325.475,"end":329.74002,"sentiment":"neutral","sentiment_score":-0.18408837541937828},{"text":"It's like a five hour surgery, apparently.","start":329.74002,"end":331.68002,"sentiment":"neutral","sentiment_score":-0.09037793055176735}],"sentiment":"neutral","sentiment_score":-0.11454327500842769,"num_words":29,"start":313.4,"end":331.68002},{"sentences":[{"text":"So it's a huge one.","start":332.94,"end":334.64,"sentiment":"neutral","sentiment_score":-0.19307742565870284},{"text":"Hernia, basically, half the size of my stomach brought on from a previous surgery from, I can't give you a date, but it was seven years, eight years ago, stoma, which basically gave me a colostomy bag, and I was with a colostomy bag for fourteen months.","start":335.5,"end":354.53497,"sentiment":"neutral","sentiment_score":-0.1755803387532843},{"text":"And wasn't the greatest of patients, obviously, because I didn't listen, and started lifting almost straight away without thinking, out of habit.","start":355.38,"end":364.25998,"sentiment":"neutral","sentiment_score":-0.3216727782379497},{"text":"You know?","start":364.25998,"end":364.91998,"sentiment":"neutral","sentiment_score":-0.09357393905520439},{"text":"And I've had the I've had this hernia now for, I'm gonna say, six, seven years, and it's just gotten bigger.","start":366.25998,"end":372.26498,"sentiment":"neutral","sentiment_score":-0.30263892596676234}],"sentiment":"neutral","sentiment_score":-0.23543329375613595,"num_words":97,"start":332.94,"end":372.26498},{"sentences":[{"text":"Now it's half the size of my stomach.","start":372.26498,"end":373.805,"sentiment":"negative","sentiment_score":-0.37907849624753},{"text":"Yeah.","start":375.865,"end":376.365,"sentiment":"neutral","sentiment_score":-0.06574065238237381},{"text":"Well, they they said that years ago, but I've been, like, going to doctors for two years, and they finally got around to it.","start":377.625,"end":382.625,"sentiment":"neutral","sentiment_score":-0.13755941639343897},{"text":"So you know?","start":382.625,"end":383.22,"sentiment":"neutral","sentiment_score":-0.04518685614069303},{"text":"And then all of a sudden, it told me a month out of nowhere.","start":383.7,"end":386.92,"sentiment":"neutral","sentiment_score":-0.12372930986540658}],"sentiment":"neutral","sentiment_score":-0.1653513104468584,"num_words":50,"start":372.26498,"end":386.92},{"sentences":[{"text":"Yeah.","start":388.74,"end":389.24,"sentiment":"neutral","sentiment_score":-0.04176419973373413},{"text":"Basically, yes.","start":390.58,"end":391.64,"sentiment":"neutral","sentiment_score":0.06760917231440544},{"text":"Yeah.","start":402.875,"end":403.11502,"sentiment":"neutral","sentiment_score":0.009243527427315712},{"text":"I have a couple before the surgery.","start":403.11502,"end":405.035,"sentiment":"neutral","sentiment_score":-0.03984367208821433},{"text":"I have one where I have to have Botox into my stomach, which will make the sinus a jelly.","start":405.035,"end":409.935,"sentiment":"neutral","sentiment_score":-0.03924533469896568}],"sentiment":"neutral","sentiment_score":-0.030728979719181856,"num_words":30,"start":388.74,"end":409.935},{"sentences":[{"text":"Yep.","start":411.355,"end":411.78,"sentiment":"neutral","sentiment_score":0.045898035168647766},{"text":"And then I have an anesthesiologist on this oh, the sorry.","start":411.86,"end":415.22,"sentiment":"neutral","sentiment_score":-0.014445850456302816},{"text":"The Botox is on the fourth.","start":415.22,"end":416.6,"sentiment":"neutral","sentiment_score":-0.015007049155731996},{"text":"Anesthesiologist is on the seventh, but, apparently, I can still work in that time between.","start":417.06,"end":421.8,"sentiment":"neutral","sentiment_score":-0.004660837476452192},{"text":"And then surgery is the nineteenth, and I've gotta definitely stop working.","start":422.66,"end":426.2,"sentiment":"negative","sentiment_score":-0.3603036906570196}],"sentiment":"neutral","sentiment_score":-0.1021467881070243,"num_words":45,"start":411.355,"end":426.2},{"sentences":[{"text":"Yes.","start":464.955,"end":465.455,"sentiment":"neutral","sentiment_score":0.0099607165902853},{"text":"Yep.","start":476.97,"end":477.21002,"sentiment":"neutral","sentiment_score":-0.07129794359207153},{"text":"Yeah.","start":477.21002,"end":477.53,"sentiment":"neutral","sentiment_score":-0.011231865733861923},{"text":"Yeah.","start":477.53,"end":477.85,"sentiment":"neutral","sentiment_score":-0.011804718524217606},{"text":"Yeah.","start":477.85,"end":478.185,"sentiment":"neutral","sentiment_score":-0.02042378857731819}],"sentiment":"neutral","sentiment_score":-0.02095951996743679,"num_words":5,"start":464.955,"end":478.185},{"sentences":[{"text":"I understand that.","start":480.585,"end":481.225,"sentiment":"neutral","sentiment_score":-0.04638103271524111},{"text":"Yeah.","start":481.225,"end":481.385,"sentiment":"neutral","sentiment_score":-0.02595861442387104},{"text":"It's insurance.","start":481.385,"end":482.025,"sentiment":"neutral","sentiment_score":-0.02916985098272562},{"text":"I'll quote as well as paperwork.","start":482.025,"end":483.245,"sentiment":"neutral","sentiment_score":-0.020793902998169262},{"text":"Yeah.","start":483.305,"end":483.805,"sentiment":"neutral","sentiment_score":0.004100849851965904}],"sentiment":"neutral","sentiment_score":-0.026469537128622714,"num_words":13,"start":480.585,"end":483.805},{"sentences":[{"text":"Yeah.","start":484.585,"end":485.085,"sentiment":"neutral","sentiment_score":0.0002902168780565262},{"text":"Yep.","start":494.38,"end":494.88,"sentiment":"neutral","sentiment_score":-0.04067304730415344},{"text":"Yeah.","start":502.22,"end":502.54,"sentiment":"neutral","sentiment_score":-0.03988802433013916},{"text":"That's all I say hyped for you.","start":502.54,"end":504.64,"sentiment":"neutral","sentiment_score":-0.16532416428838456},{"text":"Yeah.","start":517.92,"end":518.42,"sentiment":"neutral","sentiment_score":-0.14011597633361816}],"sentiment":"neutral","sentiment_score":-0.12524145282804966,"num_words":11,"start":484.585,"end":518.42},{"sentences":[{"text":"No.","start":518.95996,"end":519.45996,"sentiment":"neutral","sentiment_score":-0.11589820683002472},{"text":"I'm happy to fill it all over the super, but I was concerned with the income protection because I I knew I'd had it, but they claimed I didn't.","start":525.92,"end":533.435,"sentiment":"neutral","sentiment_score":0.0374661998759056},{"text":"But that's why I was glad that Kaiden rang to let me know I did have it.","start":533.435,"end":539.135,"sentiment":"positive","sentiment_score":0.4978676543516271},{"text":"And I've spoken to them about it since, and they wanted me to go through a whole lot of interviews with another one, But I'll just cancel all that for you.","start":539.915,"end":552.58,"sentiment":"neutral","sentiment_score":-0.10739936295055574},{"text":"That's exactly what I thought.","start":554.18,"end":555.86,"sentiment":"neutral","sentiment_score":-0.10407244563102722}],"sentiment":"neutral","sentiment_score":0.06728468956537993,"num_words":83,"start":518.95996,"end":555.86},{"sentences":[{"text":"Yes.","start":555.86,"end":556.36,"sentiment":"neutral","sentiment_score":-0.00447072833776474},{"text":"Yeah.","start":557.355,"end":557.835,"sentiment":"neutral","sentiment_score":0.003739936277270317},{"text":"I figured that.","start":557.835,"end":563.775,"sentiment":"neutral","sentiment_score":-0.027778275931874912},{"text":"Yeah.","start":566.235,"end":566.555,"sentiment":"neutral","sentiment_score":-0.028666451573371887},{"text":"I figured that.","start":566.555,"end":567.275,"sentiment":"neutral","sentiment_score":-0.03156048307816187}],"sentiment":"neutral","sentiment_score":-0.02304594674044185,"num_words":9,"start":555.86,"end":567.275},{"sentences":[{"text":"Yeah.","start":567.275,"end":567.775,"sentiment":"neutral","sentiment_score":0.0099114291369915},{"text":"Mhmm.","start":582.66,"end":583.095,"sentiment":"neutral","sentiment_score":-0.0017770295962691307},{"text":"No.","start":586.45496,"end":586.615,"sentiment":"neutral","sentiment_score":-0.1459580808877945},{"text":"No.","start":586.615,"end":586.935,"sentiment":"neutral","sentiment_score":-0.18899565935134888},{"text":"I'm I'm pretty good healer.","start":586.935,"end":588.21497,"sentiment":"neutral","sentiment_score":-0.029100143164396287}],"sentiment":"neutral","sentiment_score":-0.05248000628004471,"num_words":9,"start":567.275,"end":588.21497},{"sentences":[{"text":"I reckon I'll be I reckon I'll be good to go in September.","start":588.21497,"end":591.19495,"sentiment":"neutral","sentiment_score":0.09903593504658112},{"text":"I'm a pretty good healer.","start":591.33496,"end":592.475,"sentiment":"neutral","sentiment_score":0.2661390036344528},{"text":"Mhmm.","start":602.79,"end":603.29,"sentiment":"neutral","sentiment_score":-0.29170113801956177},{"text":"Oh.","start":605.35,"end":605.67,"sentiment":"neutral","sentiment_score":-0.08754722028970718},{"text":"Oh, okay.","start":605.67,"end":606.23,"sentiment":"neutral","sentiment_score":-0.05517478846013546}],"sentiment":"neutral","sentiment_score":0.09675291993401268,"num_words":22,"start":588.21497,"end":606.23},{"sentences":[{"text":"Yeah.","start":606.23,"end":606.55,"sentiment":"neutral","sentiment_score":-0.014271566644310951},{"text":"Okay.","start":606.55,"end":606.87,"sentiment":"neutral","sentiment_score":-0.009510967880487442},{"text":"Yeah.","start":606.87,"end":607.02997,"sentiment":"neutral","sentiment_score":0.009013046510517595},{"text":"Yeah.","start":607.02997,"end":607.19,"sentiment":"neutral","sentiment_score":0.024917438626289368},{"text":"Yep.","start":607.19,"end":607.51,"sentiment":"neutral","sentiment_score":0.043861933052539825}],"sentiment":"neutral","sentiment_score":0.010801976732909679,"num_words":5,"start":606.23,"end":607.51},{"sentences":[{"text":"Yep.","start":607.51,"end":608.01,"sentiment":"neutral","sentiment_score":0.03844277560710907},{"text":"Okay.","start":618.605,"end":619.105,"sentiment":"neutral","sentiment_score":-0.00999496690928936},{"text":"Yep.","start":619.165,"end":619.665,"sentiment":"neutral","sentiment_score":0.016226880252361298},{"text":"Yep.","start":619.725,"end":620.225,"sentiment":"neutral","sentiment_score":0.007635995745658875},{"text":"The whole the lighters are older.","start":625.23,"end":627.73,"sentiment":"neutral","sentiment_score":-0.07190604880452156}],"sentiment":"neutral","sentiment_score":-0.03791256081312895,"num_words":10,"start":607.51,"end":627.73},{"sentences":[{"text":"We're blinking it three years later.","start":627.95,"end":629.73,"sentiment":"neutral","sentiment_score":-0.033629306592047215},{"text":"Yeah.","start":632.27,"end":632.77,"sentiment":"neutral","sentiment_score":0.01399677712470293},{"text":"Yeah.","start":643.775,"end":644.015,"sentiment":"neutral","sentiment_score":-0.01520044356584549},{"text":"Yeah.","start":644.015,"end":644.335,"sentiment":"neutral","sentiment_score":-0.023401644080877304},{"text":"Why why do you hit your fifth 50, then everything changes.","start":644.335,"end":647.135,"sentiment":"neutral","sentiment_score":-0.07725272056731311}],"sentiment":"neutral","sentiment_score":-0.05380805381573737,"num_words":20,"start":627.95,"end":647.135},{"sentences":[{"text":"Trust me.","start":647.135,"end":647.875,"sentiment":"neutral","sentiment_score":-0.034376067109405994},{"text":"No.","start":652.99,"end":653.23004,"sentiment":"neutral","sentiment_score":-0.104097418487072},{"text":"You're not there yet.","start":653.23004,"end":654.37,"sentiment":"neutral","sentiment_score":-0.15594441816210744},{"text":"When you hit safety, mine just goes just goes to crap, basically.","start":654.83,"end":658.21,"sentiment":"neutral","sentiment_score":-0.15952685040732226},{"text":"Yeah.","start":676.08997,"end":676.33,"sentiment":"neutral","sentiment_score":0.03509163111448288}],"sentiment":"neutral","sentiment_score":-0.1337928899563849,"num_words":20,"start":647.135,"end":676.33},{"sentences":[{"text":"Could you get that issued via post?","start":676.33,"end":678.08997,"sentiment":"neutral","sentiment_score":0.025271921418607235},{"text":"It's just that we don't have a printer at home.","start":678.08997,"end":680.35,"sentiment":"neutral","sentiment_score":-0.07663827836513519},{"text":"Is that possible?","start":682.57,"end":683.55,"sentiment":"neutral","sentiment_score":-0.029618737598260243},{"text":"Or yeah.","start":683.61,"end":685.45,"sentiment":"neutral","sentiment_score":-0.05757172405719757},{"text":"It's just that I don't have a printer, and my laptop's, like, apparently, ancient according to the kids.","start":685.45,"end":691.31,"sentiment":"neutral","sentiment_score":-0.1034409465889136}],"sentiment":"neutral","sentiment_score":-0.06638540083076805,"num_words":40,"start":676.33,"end":691.31},{"sentences":[{"text":"You know?","start":692.115,"end":692.755,"sentiment":"neutral","sentiment_score":-0.05106457322835922},{"text":"It's five years old.","start":692.755,"end":693.715,"sentiment":"neutral","sentiment_score":-0.06875897757709026},{"text":"Apparently, that's ancient.","start":693.715,"end":694.775,"sentiment":"neutral","sentiment_score":-0.051250564555327095},{"text":"You know?","start":695.395,"end":696.055,"sentiment":"neutral","sentiment_score":-0.02619115449488163},{"text":"Yeah.","start":699.315,"end":699.715,"sentiment":"neutral","sentiment_score":0.01538803055882454}],"sentiment":"neutral","sentiment_score":-0.04732591907183329,"num_words":12,"start":692.115,"end":699.715},{"sentences":[{"text":"Yeah.","start":699.715,"end":700.215,"sentiment":"neutral","sentiment_score":0.016009703278541565},{"text":"Yeah.","start":701.075,"end":701.575,"sentiment":"neutral","sentiment_score":0.08882172405719757},{"text":"Yeah.","start":709.26,"end":709.74,"sentiment":"neutral","sentiment_score":0.05660727620124817},{"text":"Yeah.","start":709.74,"end":710.24,"sentiment":"neutral","sentiment_score":0.04903685301542282},{"text":"That'd be fantastic.","start":710.78,"end":711.76,"sentiment":"positive","sentiment_score":0.6516142090161642}],"sentiment":"neutral","sentiment_score":0.30933116908584324,"num_words":7,"start":699.715,"end":711.76},{"sentences":[{"text":"Thank you.","start":711.9,"end":712.56,"sentiment":"positive","sentiment_score":0.5683999359607697},{"text":"Thank you very much.","start":721.26,"end":722.29095,"sentiment":"positive","sentiment_score":0.8749952614307404},{"text":"You have a great day.","start":722.29095,"end":723.43097,"sentiment":"positive","sentiment_score":0.8444090843200683},{"text":"Alright.","start":726.131,"end":726.61096,"sentiment":"neutral","sentiment_score":0.2892151474952698},{"text":"Bye.","start":726.61096,"end":727.11096,"sentiment":"neutral","sentiment_score":-0.0870821624994278}],"sentiment":"positive","sentiment_score":0.6969968710954373,"num_words":13,"start":711.9,"end":727.11096}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi, Brendan. Is that a little bit better?\n\nChannel 1: That's a hell of a lot better. Yes. Thank you.\n\nChannel 0: That's okay. More than happy to accommodate. So like I said, I'm just giving you a call so we can I can, I guess, help clarify a few details and help explain a few things from my perspective?\n\nChannel 1: Yeah.\n\nChannel 0: If you don't mind, I do need to let you know, obviously, our calls are recorded. And if you could complete security for me, it's just full name, date of birth, and address.\n\nChannel 1: Yeah. Of course. Brennan King. 01/02/1976. 27Solomon code, Goodenough4300.\n\nChannel 0: Fantastic. Okay. So Caden raised your file with me, and I am aware that you are, I guess, rolling out to, another provider.\n\nChannel 1: Yep.\n\nChannel 0: I guess, a couple of things that Caden raised with me, and and I wanna be clear. I haven't I've literally just walked back into the office. I was in an investment summit for the morning. So I have not had a full look into your file nor have we spoken before. But\n\nChannel 1: No. No.\n\nChannel 0: a couple of\n\nChannel 1: I\n\nChannel 0: things\n\nChannel 1: I normally deal with Sammy Zetta or\n\nChannel 0: that\n\nChannel 1: I think his\n\nChannel 0: yes.\n\nChannel 1: name\n\nChannel 0: Yes.\n\nChannel 1: is.\n\nChannel 0: Debbie. Yeah. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: The one of the directors. Yeah. With okay. So the couple of things that that Caden just told like, spoke spoke to me about did raise a couple of flags. A, a adviser guaranteeing 20% returns.\n\nNo adviser should ever guarantee anything\n\nChannel 1: No.\n\nChannel 0: because\n\nChannel 1: No. No.\n\nChannel 0: nothing\n\nChannel 1: No. No. No.\n\nChannel 0: is\n\nChannel 1: He\n\nChannel 0: ever\n\nChannel 1: didn't\n\nChannel 0: guaranteed.\n\nChannel 1: guarantee. He said that's\n\nChannel 0: Cool.\n\nChannel 1: a forecast of 20%. Yeah.\n\nChannel 0: That's fine. Perfect.\n\nChannel 1: Yeah.\n\nChannel 0: And then the other thing with the insurance, is that adviser aware that you're going in for surgery? Is that correct?\n\nChannel 1: He is\n\nChannel 0: Yep.\n\nChannel 1: now. I rang him back and had a go with him\n\nChannel 0: Yep.\n\nChannel 1: because they basically said I had none. And then because Caden\n\nChannel 0: Yes, Caden. Yep.\n\nChannel 1: rang and said, well, he checked it up quickly for me, and I do have incoming which I knew I did.\n\nChannel 0: Yeah.\n\nChannel 1: But, apparently, it hadn't rolled over to Hub twenty four because it was through.\n\nChannel 0: Yes.\n\nChannel 1: Yeah. So,\n\nChannel 0: Yes.\n\nChannel 1: obviously, he's gone through Hub twenty four, and I've said there's no insurances. I know I\n\nChannel 0: Yep.\n\nChannel 1: canceled everything else,\n\nChannel 0: Yes.\n\nChannel 1: but, yeah, I believe that one of the stipulations was I need that income protection just in case.\n\nChannel 0: Yeah. Yeah. Well, it's because you're pre you've only been with Hub twenty four for a few months.\n\nChannel 1: Yeah. Not very long at all. No.\n\nChannel 0: Because the insurance is not actually built into Hub twenty four. It's an external policy, and it just gets fed by Hub\n\nChannel 1: Yeah.\n\nChannel 0: 20\n\nChannel 1: That's\n\nChannel 0: four,\n\nChannel 1: what\n\nChannel 0: you\n\nChannel 1: the\n\nChannel 0: know,\n\nChannel 1: that's\n\nChannel 0: to\n\nChannel 1: what\n\nChannel 0: pay\n\nChannel 1: the\n\nChannel 0: payments.\n\nChannel 1: other blog said. Yeah.\n\nChannel 0: Basically, yeah. So they're just two separate accounts. It's not like it's it's sitting in under. Essentially speaking, with the income protection oh, sorry. I just closed that window.\n\nLet me bring that back up. You you do have I you do have IP income protection. You've had it in place since 2013.\n\nChannel 1: I've\n\nChannel 0: So\n\nChannel 1: got\n\nChannel 0: it's\n\nChannel 1: a size band for years of lace. Yeah.\n\nChannel 0: or just a couple. Yeah. So March 2013 was when the policy started.\n\nChannel 1: Yep.\n\nChannel 0: March 2027 is paid up until the the the policy is enforced. It's active, and it's claimable if you have a purpose to claim on it. Essentially speaking, it's a thirty day waiting period. So\n\nChannel 1: So\n\nChannel 0: after thirty\n\nChannel 1: can\n\nChannel 0: days\n\nChannel 1: you just clarify that for me, please? So that's thirty day as to when I stop working or thirty days\n\nChannel 0: Cool.\n\nChannel 1: as to when I can start claiming?\n\nChannel 0: Thirty days from when you stop working. So from the day you stop work because of an illness or injury, the\n\nChannel 1: Okay.\n\nChannel 0: policy\n\nChannel 1: Okay. Yeah.\n\nChannel 0: will start basically accruing payments for you,\n\nChannel 1: Yep.\n\nChannel 0: and they get it pays out at the end of the month. So the first time you will see a benefit will basically be two months after you finish work, but it pays backwards. You don't get paid for the waiting period, but it pays you for for any of the other periods of time.\n\nChannel 1: Okay.\n\nChannel 0: So\n\nChannel 1: So if I'm\n\nChannel 0: are\n\nChannel 1: off\n\nChannel 0: you\n\nChannel 1: for two months, I have to wait a month before I can claim, and then I'm paid for two. Is that correct? Or\n\nChannel 0: Yeah. You'll still you'll if you're offered to you'll only get paid for one. So if you're offered two months, you'll get paid for one month worth of\n\nChannel 1: Okay.\n\nChannel 0: being off.\n\nChannel 1: I\n\nChannel 0: So\n\nChannel 1: see.\n\nChannel 0: they don't like, none\n\nChannel 1: Okay.\n\nChannel 0: of the no income protection policy will pay during its waiting period.\n\nChannel 1: Okay. Yeah. No problem. Alright. Yep.\n\nGood to know.\n\nChannel 0: You could you could\n\nChannel 1: I've\n\nChannel 0: submit\n\nChannel 1: never I've\n\nChannel 0: like,\n\nChannel 1: never\n\nChannel 0: you could\n\nChannel 1: used\n\nChannel 0: submit\n\nChannel 1: it before,\n\nChannel 0: the claim\n\nChannel 1: so I don't know.\n\nChannel 0: yeah. No.\n\nChannel 1: Yeah.\n\nChannel 0: Absolutely. No. That's okay. You could submit the claim today. You will don't you wouldn't submit today.\n\nWe we could start the claim today. And what that what that would do with that would just essentially send you out all the claims pack and all the documents that you need to fill out just to, you know,\n\nChannel 1: Yeah.\n\nChannel 0: go\n\nChannel 1: If\n\nChannel 0: through\n\nChannel 1: if\n\nChannel 0: and\n\nChannel 1: that's\n\nChannel 0: do\n\nChannel 1: possible, yeah, because my surgery is on the nineteenth. So I'll\n\nChannel 0: of\n\nChannel 1: be\n\nChannel 0: next\n\nChannel 1: off\n\nChannel 0: month.\n\nChannel 1: from the nineteenth till,\n\nChannel 0: Yep.\n\nChannel 1: well, at the moment, the twenty fifth, but that depends on recovery, obviously.\n\nChannel 0: So August 19 is\n\nChannel 1: Oh,\n\nChannel 0: when\n\nChannel 1: oh,\n\nChannel 0: the surgery\n\nChannel 1: sorry. That\n\nChannel 0: is?\n\nChannel 1: was August, of course. Yeah. I was lost. Yeah. Sorry.\n\nChannel 0: Yeah.\n\nChannel 1: August.\n\nChannel 0: Yep. And then you're intending on returning to work when? Sorry? Twenty fifth of?\n\nChannel 1: I'm hoping, but it depends on recovery. So '20\n\nChannel 0: Okay.\n\nChannel 1: September 5. Hoping\n\nChannel 0: Okay.\n\nChannel 1: to return to work, but it's a massive surgery. It's like a five hour surgery, apparently.\n\nChannel 0: May\n\nChannel 1: So\n\nChannel 0: I ask\n\nChannel 1: it's\n\nChannel 0: what you're\n\nChannel 1: a huge\n\nChannel 0: having\n\nChannel 1: one.\n\nChannel 0: done?\n\nChannel 1: Hernia, basically, half the size of my stomach brought on from a previous surgery from, I can't give you a date, but it was seven years, eight years ago, stoma, which\n\nChannel 0: Yep.\n\nChannel 1: basically gave me a colostomy bag,\n\nChannel 0: Yep.\n\nChannel 1: and I was with a colostomy bag for fourteen months.\n\nChannel 0: Yep.\n\nChannel 1: And wasn't the greatest of patients, obviously, because I didn't listen, and started lifting almost straight away without thinking,\n\nChannel 0: Yes.\n\nChannel 1: out of habit. You know?\n\nChannel 0: Yes. No.\n\nChannel 1: And\n\nChannel 0: I\n\nChannel 1: I've\n\nChannel 0: know.\n\nChannel 1: had the I've\n\nChannel 0: I\n\nChannel 1: had this hernia now for, I'm gonna say, six, seven years, and it's just gotten bigger. Now it's half the size of my stomach.\n\nChannel 0: yep. So we need to get\n\nChannel 1: Yeah.\n\nChannel 0: it patched, recovered, and put back\n\nChannel 1: Well,\n\nChannel 0: in.\n\nChannel 1: they they said that years ago, but I've been, like, going to doctors for two years, and they finally got around to it. So you know? And then all of a\n\nChannel 0: Yeah.\n\nChannel 1: sudden, it told me a month out of nowhere.\n\nChannel 0: They were like, we'll see\n\nChannel 1: Yeah.\n\nChannel 0: you in a month. Let's go. Yeah. Of course.\n\nChannel 1: Basically, yes.\n\nChannel 0: But I can definitely initiate the claim. So I I the claims package comes out to you because I'm assuming you'll have, like, meetings with, like, your doctors and stuff like that.\n\nChannel 1: Yeah. I have a couple before the surgery. I have one where I have to have Botox into my stomach, which will make the sinus a jelly. Yep. And then I have an anesthesiologist on this oh, the sorry.\n\nThe Botox is on the fourth.\n\nChannel 0: Yeah.\n\nChannel 1: Anesthesiologist is on the seventh, but, apparently, I can still work in that time between. And then\n\nChannel 0: Yep.\n\nChannel 1: surgery\n\nChannel 0: Yep. Yes.\n\nChannel 1: is the nineteenth, and I've gotta definitely stop working.\n\nChannel 0: Yeah. Well, we generally can't work while you sleep on a table. And then, yeah, you'll have to be off during recovery. So I can I can send for a client's back? So I can put a request in for a client's back to be sent to you.\n\nSo it'll come through whoops. It'll come through to either email or post, generally email, unless you really, really, really want it posted. From there, there's a requirement for you to fill out, like, bits and pieces. So it's, you know, this is the job that I do right now, and this is what I have been doing, and I can't work because of surgery. And this is the expected\n\nChannel 1: Yes.\n\nChannel 0: time frame that I have off, and then your doctor will also sign off on on one. So the claim's back's pretty clear. Like, they're not they don't try to be obtuse with how they design\n\nChannel 1: Yep.\n\nChannel 0: them.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: It\n\nChannel 1: Yeah.\n\nChannel 0: is a little bit of paperwork, but generally speaking, for any\n\nChannel 1: I understand\n\nChannel 0: client that\n\nChannel 1: that. Yeah. It's insurance.\n\nChannel 0: knows\n\nChannel 1: I'll quote as well as paperwork. Yeah. Yeah.\n\nChannel 0: oh, wait. But for any client that I that knows that they're gonna be off, I always try and get the claims back before they're gonna be off because when you're off, you don't want to be running around trying to see people and or making\n\nChannel 1: Yep.\n\nChannel 0: extra doctor's appointments on top of what you already have to make. So if you have the documents ahead of time, you can take them to doctor's appointments that you already have scheduled.\n\nChannel 1: Yeah. That's all I say hyped for you.\n\nChannel 0: Yeah. So I can definitely do that side of things. Now on the side of, I guess, you're rolling out, I would be amiss if I didn't at least ask the question that you're still comfortable going ahead with the rollout. The money is\n\nChannel 1: Yeah.\n\nChannel 0: sitting\n\nChannel 1: No.\n\nChannel 0: in cash in hub 24 ready to go. I would say that the money will be rolling out within the next couple of days, if not today,\n\nChannel 1: I'm happy to\n\nChannel 0: but\n\nChannel 1: fill\n\nChannel 0: I do\n\nChannel 1: it\n\nChannel 0: wanna\n\nChannel 1: all over\n\nChannel 0: ask.\n\nChannel 1: the super, but I was concerned with the income protection because I I knew I'd had it, but they claimed I didn't. But that's why I was glad that Kaiden rang to let me know I did have it. And I've spoken\n\nChannel 0: Yeah.\n\nChannel 1: to them about it\n\nChannel 0: Well\n\nChannel 1: since, and they wanted me to go through a whole lot of interviews with another one, But I'll just cancel all\n\nChannel 0: you\n\nChannel 1: that\n\nChannel 0: to be completely frank with you,\n\nChannel 1: for\n\nChannel 0: you have pending surgery.\n\nChannel 1: you.\n\nChannel 0: No insurer is gonna touch you while you\n\nChannel 1: That's\n\nChannel 0: have pending\n\nChannel 1: exactly\n\nChannel 0: surgery.\n\nChannel 1: what I thought. Yes.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. I figured\n\nChannel 0: After the surgery is done, after you've recovered, after you've got a clean bill of health, sure. Insurers will look at you again,\n\nChannel 1: that.\n\nChannel 0: but prior to, no insurer is gonna look at you.\n\nChannel 1: Yeah. I figured that. Yeah.\n\nChannel 0: Yep. So I what I'll do is I will request the claims back. And then second to that, you have until March. So, like, I\n\nChannel 1: Mhmm.\n\nChannel 0: wanna be clear, your policy is paid up until March, but you will need to get\n\nChannel 1: No.\n\nChannel 0: the\n\nChannel 1: No. I'm\n\nChannel 0: instruction\n\nChannel 1: I'm pretty good\n\nChannel 0: like, the\n\nChannel 1: healer.\n\nChannel 0: payment\n\nChannel 1: I\n\nChannel 0: instructions\n\nChannel 1: reckon I'll be\n\nChannel 0: changed.\n\nChannel 1: I reckon I'll be good to go in September. I'm a pretty good healer.\n\nChannel 0: Oh, no. It's not that. It's your your resolution life policy. If if the payment instructions are not changed over to your new super fund by March, the policy\n\nChannel 1: Mhmm.\n\nChannel 0: will lapse because it won't pay. So you\n\nChannel 1: Oh.\n\nChannel 0: need to\n\nChannel 1: Oh,\n\nChannel 0: make sure\n\nChannel 1: okay.\n\nChannel 0: with\n\nChannel 1: Yeah.\n\nChannel 0: your\n\nChannel 1: Okay.\n\nChannel 0: new\n\nChannel 1: Yeah. Yeah. Yep. Yep.\n\nChannel 0: your new pro your new provider, like, your new adviser, that they request to have the policy changed to be paid by the other provider. You have till March\n\nChannel 1: Okay.\n\nChannel 0: to do it,\n\nChannel 1: Yep.\n\nChannel 0: but\n\nChannel 1: Yep.\n\nChannel 0: as we all know, we blink and it's Christmas, and then we blink and it's Easter, and we blink it's Christmas again.\n\nChannel 1: The whole the lighters are older. We're blinking it three years later.\n\nChannel 0: Yeah. Yeah. I\n\nChannel 1: Yeah.\n\nChannel 0: know. Trust me. I was just looking at the other day and my kids were like, oh, this year's gone real fast. I was like, oh, don't don't know what you're talking about. I'm pretty sure I'm still in 2022.\n\nChannel 1: Yeah. Yeah. Why why do you hit your fifth 50, then everything changes. Trust me.\n\nChannel 0: Oh, don't push it away. I'm in my forties. I'm still\n\nChannel 1: No.\n\nChannel 0: getting\n\nChannel 1: You're\n\nChannel 0: my head\n\nChannel 1: not\n\nChannel 0: around\n\nChannel 1: there yet.\n\nChannel 0: being forties.\n\nChannel 1: When you hit safety,\n\nChannel 0: Not yet.\n\nChannel 1: mine just goes just goes to crap, basically.\n\nChannel 0: Good. Good. Something to look forward to. Alright. Well, I will put a note on file letting the team know that the rollover out is still getting actioned.\n\nI will flick a email off to RedLife and get claims pack issued to you.\n\nChannel 1: Yeah. Could you get that issued via post? It's just that we don't have a printer at home. Is that possible? Or yeah.\n\nIt's just that I don't have a printer, and my laptop's, like, apparently, ancient according to the kids. You know? It's five years old. Apparently, that's\n\nChannel 0: Yep.\n\nChannel 1: ancient. You know?\n\nChannel 0: Yeah. Yeah. With the technology's sake, that's what they say. Don't worry. My kids\n\nChannel 1: Yeah.\n\nChannel 0: tell\n\nChannel 1: Yeah.\n\nChannel 0: me the same thing.\n\nChannel 1: Yeah.\n\nChannel 0: Cool. No. I can definitely do that. I'll I'll get them to post it to you. They have your current address on file anyway, so\n\nChannel 1: Yeah.\n\nChannel 0: shouldn't be\n\nChannel 1: Yeah.\n\nChannel 0: an issue.\n\nChannel 1: That'd be fantastic. Thank you.\n\nChannel 0: Not a problem at all. Alright. Well, I'll get that all actioned for you. And otherwise, I wish you all the best moving forward with your new adviser.\n\nChannel 1: Thank you very much. You have a great day.\n\nChannel 0: You too. Have a good one, Brandon.\n\nChannel 1: Alright.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":0.01106349378824234}],"sentiment":"neutral","sentiment_score":0.01106349378824234,"channel":1,"num_words":1,"start":2.8,"end":3.3},{"sentences":[{"text":"Hi, Brendan.","start":3.6799998,"end":4.4,"sentiment":"neutral","sentiment_score":0.041804661974310875},{"text":"Is that a little bit better?","start":4.4,"end":5.62,"sentiment":"neutral","sentiment_score":0.025593176173667114}],"sentiment":"neutral","sentiment_score":0.029646047623828053,"channel":0,"num_words":8,"start":3.6799998,"end":5.62},{"sentences":[{"text":"That's a hell of a lot better.","start":5.52,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.2740135214158467},{"text":"Yes.","start":6.8799996,"end":7.12,"sentiment":"positive","sentiment_score":0.44919466972351074},{"text":"Thank you.","start":7.12,"end":7.8599997,"sentiment":"positive","sentiment_score":0.6599218249320984}],"sentiment":"positive","sentiment_score":0.36871329694986343,"channel":1,"num_words":10,"start":5.52,"end":7.8599997},{"sentences":[{"text":"That's okay.","start":8.32,"end":9.3,"sentiment":"positive","sentiment_score":0.5454060733318329},{"text":"More than happy to accommodate.","start":9.44,"end":10.74,"sentiment":"positive","sentiment_score":0.7484599590301514},{"text":"So like I said, I'm just giving you a call so we can I can, I guess, help clarify a few details and help explain a few things from my perspective?","start":11.36,"end":19.865,"sentiment":"neutral","sentiment_score":0.16555370967234334}],"sentiment":"neutral","sentiment_score":0.262244130043607,"channel":0,"num_words":38,"start":8.32,"end":19.865},{"sentences":[{"text":"Yeah.","start":19.435001,"end":19.935001,"sentiment":"neutral","sentiment_score":0.030236465856432915}],"sentiment":"neutral","sentiment_score":0.030236465856432915,"channel":1,"num_words":1,"start":19.435001,"end":19.935001},{"sentences":[{"text":"If you don't mind, I do need to let you know, obviously, our calls are recorded.","start":20.564999,"end":23.125,"sentiment":"neutral","sentiment_score":0.020456585567444563},{"text":"And if you could complete security for me, it's just full name, date of birth, and address.","start":23.125,"end":26.345,"sentiment":"neutral","sentiment_score":0.042414224542239136}],"sentiment":"neutral","sentiment_score":0.031768096554459946,"channel":0,"num_words":33,"start":20.564999,"end":26.345},{"sentences":[{"text":"Yeah.","start":26.635,"end":27.035,"sentiment":"neutral","sentiment_score":0.022525938227772713},{"text":"Of course.","start":27.035,"end":27.54,"sentiment":"neutral","sentiment_score":0.018525773659348488},{"text":"Brennan King.","start":29.62,"end":30.42,"sentiment":"neutral","sentiment_score":0.012577269691973925},{"text":"01/02/1976.","start":30.42,"end":32.18,"sentiment":"neutral","sentiment_score":0.010532609187066557},{"text":"27Solomon code, Goodenough4300.","start":32.18,"end":35.16,"sentiment":"neutral","sentiment_score":0.04528757184743881}],"sentiment":"neutral","sentiment_score":0.025680816628866725,"channel":1,"num_words":9,"start":26.635,"end":35.16},{"sentences":[{"text":"Fantastic.","start":36.03,"end":36.53,"sentiment":"positive","sentiment_score":0.4243577718734741},{"text":"Okay.","start":36.75,"end":37.25,"sentiment":"neutral","sentiment_score":0.14794012904167175},{"text":"So Caden raised your file with me, and I am aware that you are, I guess, rolling out to, another provider.","start":37.47,"end":45.635,"sentiment":"neutral","sentiment_score":0.03091892981458278}],"sentiment":"neutral","sentiment_score":0.05311284465310366,"channel":0,"num_words":23,"start":36.03,"end":45.635},{"sentences":[{"text":"Yep.","start":46.445,"end":46.945,"sentiment":"neutral","sentiment_score":0.007730996236205101}],"sentiment":"neutral","sentiment_score":0.007730996236205101,"channel":1,"num_words":1,"start":46.445,"end":46.945},{"sentences":[{"text":"I guess, a couple of things that Caden raised with me, and and I wanna be clear.","start":46.574997,"end":49.774998,"sentiment":"neutral","sentiment_score":-0.0033409793258589856},{"text":"I haven't I've literally just walked back into the office.","start":49.774998,"end":52.575,"sentiment":"neutral","sentiment_score":-0.08170107752084732},{"text":"I was in an investment summit for the morning.","start":52.575,"end":54.835,"sentiment":"neutral","sentiment_score":-0.06850744369957182},{"text":"So I have not had a full look into your file nor have we spoken before.","start":56.36,"end":60.94,"sentiment":"neutral","sentiment_score":-0.06405544164590538},{"text":"But","start":61.719997,"end":62.039997,"sentiment":"neutral","sentiment_score":-0.05245739221572876}],"sentiment":"neutral","sentiment_score":-0.04844752595461202,"channel":0,"num_words":53,"start":46.574997,"end":62.039997},{"sentences":[{"text":"No.","start":61.75,"end":61.99,"sentiment":"neutral","sentiment_score":-0.07614891976118088},{"text":"No.","start":61.99,"end":62.39,"sentiment":"neutral","sentiment_score":-0.07688561081886292}],"sentiment":"neutral","sentiment_score":-0.0765172652900219,"channel":1,"num_words":2,"start":61.75,"end":62.39},{"sentences":[{"text":"a couple of","start":62.039997,"end":62.44,"sentiment":"neutral","sentiment_score":-0.06572413196166356}],"sentiment":"neutral","sentiment_score":-0.06572413196166356,"channel":0,"num_words":3,"start":62.039997,"end":62.44},{"sentences":[{"text":"I","start":62.39,"end":62.550003,"sentiment":"neutral","sentiment_score":-0.06362566351890564}],"sentiment":"neutral","sentiment_score":-0.06362566351890564,"channel":1,"num_words":1,"start":62.39,"end":62.550003},{"sentences":[{"text":"things","start":62.44,"end":62.94,"sentiment":"neutral","sentiment_score":-0.057730965316295624}],"sentiment":"neutral","sentiment_score":-0.057730965316295624,"channel":0,"num_words":1,"start":62.44,"end":62.94},{"sentences":[{"text":"I normally deal with Sammy Zetta or","start":62.550003,"end":65.725,"sentiment":"neutral","sentiment_score":-0.05259525084069797}],"sentiment":"neutral","sentiment_score":-0.05259525084069797,"channel":1,"num_words":7,"start":62.550003,"end":65.725},{"sentences":[{"text":"that","start":65.64,"end":65.72,"sentiment":"neutral","sentiment_score":-0.0468984991312027}],"sentiment":"neutral","sentiment_score":-0.0468984991312027,"channel":0,"num_words":1,"start":65.64,"end":65.72},{"sentences":[{"text":"I think his","start":65.725,"end":66.285,"sentiment":"neutral","sentiment_score":-0.032600575437148414}],"sentiment":"neutral","sentiment_score":-0.032600575437148414,"channel":1,"num_words":3,"start":65.725,"end":66.285},{"sentences":[{"text":"yes.","start":66.119995,"end":66.44,"sentiment":"neutral","sentiment_score":-0.03141727298498154}],"sentiment":"neutral","sentiment_score":-0.03141727298498154,"channel":0,"num_words":1,"start":66.119995,"end":66.44},{"sentences":[{"text":"name","start":66.285,"end":66.525,"sentiment":"neutral","sentiment_score":-0.02357502281665802}],"sentiment":"neutral","sentiment_score":-0.02357502281665802,"channel":1,"num_words":1,"start":66.285,"end":66.525},{"sentences":[{"text":"Yes.","start":66.44,"end":66.68,"sentiment":"neutral","sentiment_score":-0.011314681731164455}],"sentiment":"neutral","sentiment_score":-0.011314681731164455,"channel":0,"num_words":1,"start":66.44,"end":66.68},{"sentences":[{"text":"is.","start":66.525,"end":67.025,"sentiment":"neutral","sentiment_score":-0.014443299733102322}],"sentiment":"neutral","sentiment_score":-0.014443299733102322,"channel":1,"num_words":1,"start":66.525,"end":67.025},{"sentences":[{"text":"Debbie.","start":66.68,"end":67.159996,"sentiment":"neutral","sentiment_score":-0.007530041504651308},{"text":"Yeah.","start":67.159996,"end":67.4,"sentiment":"neutral","sentiment_score":-0.002710334025323391},{"text":"Yeah.","start":67.4,"end":67.64,"sentiment":"neutral","sentiment_score":-0.0014676162973046305}],"sentiment":"neutral","sentiment_score":-0.003902663942426443,"channel":0,"num_words":3,"start":66.68,"end":67.64},{"sentences":[{"text":"Yeah.","start":67.485,"end":67.985,"sentiment":"neutral","sentiment_score":-0.0022933362051844597}],"sentiment":"neutral","sentiment_score":-0.0022933362051844597,"channel":1,"num_words":1,"start":67.485,"end":67.985},{"sentences":[{"text":"The one of the directors.","start":67.64,"end":68.7,"sentiment":"neutral","sentiment_score":-0.0052816117182374},{"text":"Yeah.","start":68.759995,"end":69.259995,"sentiment":"neutral","sentiment_score":0.013608258217573166},{"text":"With okay.","start":71.435,"end":72.075,"sentiment":"neutral","sentiment_score":0.027215411886572838},{"text":"So the couple of things that that Caden just told like, spoke spoke to me about did raise a couple of flags.","start":72.075,"end":77.274994,"sentiment":"neutral","sentiment_score":-0.007764788513833826},{"text":"A, a adviser guaranteeing 20% returns.","start":77.274994,"end":82.814995,"sentiment":"neutral","sentiment_score":-0.020589965706070263}],"sentiment":"neutral","sentiment_score":-0.007020392170589831,"channel":0,"num_words":36,"start":67.64,"end":82.814995},{"sentences":[{"text":"No adviser should ever guarantee anything","start":82.875,"end":84.715,"sentiment":"neutral","sentiment_score":-0.10047208579878013}],"sentiment":"neutral","sentiment_score":-0.10047208579878013,"channel":0,"num_words":6,"start":82.875,"end":84.715},{"sentences":[{"text":"No.","start":84.56,"end":84.71999,"sentiment":"neutral","sentiment_score":-0.11690820008516312}],"sentiment":"neutral","sentiment_score":-0.11690820008516312,"channel":1,"num_words":1,"start":84.56,"end":84.71999},{"sentences":[{"text":"because","start":84.715,"end":85.034996,"sentiment":"neutral","sentiment_score":-0.11163948476314545}],"sentiment":"neutral","sentiment_score":-0.11163948476314545,"channel":0,"num_words":1,"start":84.715,"end":85.034996},{"sentences":[{"text":"No.","start":84.71999,"end":84.96,"sentiment":"neutral","sentiment_score":-0.13101361691951752},{"text":"No.","start":84.96,"end":85.03999,"sentiment":"neutral","sentiment_score":-0.1463390588760376}],"sentiment":"neutral","sentiment_score":-0.13867633789777756,"channel":1,"num_words":2,"start":84.71999,"end":85.03999},{"sentences":[{"text":"nothing","start":85.034996,"end":85.354996,"sentiment":"neutral","sentiment_score":-0.13266408443450928}],"sentiment":"neutral","sentiment_score":-0.13266408443450928,"channel":0,"num_words":1,"start":85.034996,"end":85.354996},{"sentences":[{"text":"No.","start":85.03999,"end":85.2,"sentiment":"neutral","sentiment_score":-0.14368072152137756},{"text":"No.","start":85.2,"end":85.28,"sentiment":"neutral","sentiment_score":-0.1322917640209198},{"text":"No.","start":85.28,"end":85.36,"sentiment":"neutral","sentiment_score":-0.11286561191082}],"sentiment":"neutral","sentiment_score":-0.12961269915103912,"channel":1,"num_words":3,"start":85.03999,"end":85.36},{"sentences":[{"text":"is","start":85.354996,"end":85.515,"sentiment":"neutral","sentiment_score":-0.09321162104606628}],"sentiment":"neutral","sentiment_score":-0.09321162104606628,"channel":0,"num_words":1,"start":85.354996,"end":85.515},{"sentences":[{"text":"He","start":85.36,"end":85.6,"sentiment":"neutral","sentiment_score":-0.08060473203659058}],"sentiment":"neutral","sentiment_score":-0.08060473203659058,"channel":1,"num_words":1,"start":85.36,"end":85.6},{"sentences":[{"text":"ever","start":85.515,"end":85.674995,"sentiment":"neutral","sentiment_score":-0.07967957854270935}],"sentiment":"neutral","sentiment_score":-0.07967957854270935,"channel":0,"num_words":1,"start":85.515,"end":85.674995},{"sentences":[{"text":"didn't","start":85.6,"end":85.92,"sentiment":"neutral","sentiment_score":-0.0699073001742363}],"sentiment":"neutral","sentiment_score":-0.0699073001742363,"channel":1,"num_words":1,"start":85.6,"end":85.92},{"sentences":[{"text":"guaranteed.","start":85.674995,"end":86.174995,"sentiment":"neutral","sentiment_score":-0.05719303712248802}],"sentiment":"neutral","sentiment_score":-0.05719303712248802,"channel":0,"num_words":1,"start":85.674995,"end":86.174995},{"sentences":[{"text":"guarantee.","start":85.92,"end":86.399994,"sentiment":"neutral","sentiment_score":-0.014505146071314812},{"text":"He said that's","start":86.399994,"end":87.03999,"sentiment":"neutral","sentiment_score":0.01561129962404569}],"sentiment":"neutral","sentiment_score":0.008082188200205564,"channel":1,"num_words":4,"start":85.92,"end":87.03999},{"sentences":[{"text":"Cool.","start":86.850006,"end":87.350006,"sentiment":"neutral","sentiment_score":0.045158784836530685}],"sentiment":"neutral","sentiment_score":0.045158784836530685,"channel":0,"num_words":1,"start":86.850006,"end":87.350006},{"sentences":[{"text":"a forecast of 20%.","start":87.03999,"end":88.71999,"sentiment":"neutral","sentiment_score":0.03970166854560375},{"text":"Yeah.","start":88.71999,"end":89.21999,"sentiment":"neutral","sentiment_score":0.06642067432403564}],"sentiment":"neutral","sentiment_score":0.04504546970129013,"channel":1,"num_words":5,"start":87.03999,"end":89.21999},{"sentences":[{"text":"That's fine.","start":89.41,"end":90.130005,"sentiment":"neutral","sentiment_score":0.1456087827682495},{"text":"Perfect.","start":90.130005,"end":90.630005,"sentiment":"neutral","sentiment_score":0.25451934337615967}],"sentiment":"neutral","sentiment_score":0.18191230297088623,"channel":0,"num_words":3,"start":89.41,"end":90.630005},{"sentences":[{"text":"Yeah.","start":90.96,"end":91.46,"sentiment":"neutral","sentiment_score":0.04472918808460235}],"sentiment":"neutral","sentiment_score":0.04472918808460235,"channel":1,"num_words":1,"start":90.96,"end":91.46},{"sentences":[{"text":"And then the other thing with the insurance, is that adviser aware that you're going in for surgery?","start":91.73,"end":97.97,"sentiment":"neutral","sentiment_score":-0.0027546493543518912},{"text":"Is that correct?","start":97.97,"end":98.79,"sentiment":"neutral","sentiment_score":0.003958153848846753}],"sentiment":"neutral","sentiment_score":-0.0017956774681806564,"channel":0,"num_words":21,"start":91.73,"end":98.79},{"sentences":[{"text":"He is","start":99.125,"end":99.605,"sentiment":"neutral","sentiment_score":-0.0033577047288417816}],"sentiment":"neutral","sentiment_score":-0.0033577047288417816,"channel":1,"num_words":2,"start":99.125,"end":99.605},{"sentences":[{"text":"Yep.","start":99.57,"end":100.07,"sentiment":"neutral","sentiment_score":0.002076866803690791}],"sentiment":"neutral","sentiment_score":0.002076866803690791,"channel":0,"num_words":1,"start":99.57,"end":100.07},{"sentences":[{"text":"now.","start":99.605,"end":100.005005,"sentiment":"neutral","sentiment_score":0.0019274409860372543},{"text":"I rang him back and had a go with him","start":100.005005,"end":102.105,"sentiment":"neutral","sentiment_score":-0.014816234447062015}],"sentiment":"neutral","sentiment_score":-0.013294082134962082,"channel":1,"num_words":11,"start":99.605,"end":102.105},{"sentences":[{"text":"Yep.","start":102.375,"end":102.875,"sentiment":"neutral","sentiment_score":-0.024590959772467613}],"sentiment":"neutral","sentiment_score":-0.024590959772467613,"channel":0,"num_words":1,"start":102.375,"end":102.875},{"sentences":[{"text":"because they basically said I had none.","start":102.965004,"end":105.045,"sentiment":"neutral","sentiment_score":-0.06867236803684916},{"text":"And then because Caden","start":105.045,"end":106.985,"sentiment":"neutral","sentiment_score":-0.02402303647249937}],"sentiment":"neutral","sentiment_score":-0.05243624746799469,"channel":1,"num_words":11,"start":102.965004,"end":106.985},{"sentences":[{"text":"Yes, Caden.","start":107.655,"end":108.455,"sentiment":"neutral","sentiment_score":-0.005850103101693094},{"text":"Yep.","start":108.455,"end":108.955,"sentiment":"neutral","sentiment_score":-0.0005369158461689949}],"sentiment":"neutral","sentiment_score":-0.0040790406831850605,"channel":0,"num_words":3,"start":107.655,"end":108.955},{"sentences":[{"text":"rang and said, well, he checked it up quickly for me, and I do have incoming which I knew I did.","start":108.73,"end":113.95,"sentiment":"neutral","sentiment_score":0.094236916019803}],"sentiment":"neutral","sentiment_score":0.094236916019803,"channel":1,"num_words":21,"start":108.73,"end":113.95},{"sentences":[{"text":"Yeah.","start":114.39,"end":114.89,"sentiment":"neutral","sentiment_score":-0.005698325112462044}],"sentiment":"neutral","sentiment_score":-0.005698325112462044,"channel":0,"num_words":1,"start":114.39,"end":114.89},{"sentences":[{"text":"But, apparently, it hadn't rolled over to Hub twenty four because it was through.","start":114.41,"end":118.67,"sentiment":"neutral","sentiment_score":-0.11756315561277526}],"sentiment":"neutral","sentiment_score":-0.11756315561277526,"channel":1,"num_words":14,"start":114.41,"end":118.67},{"sentences":[{"text":"Yes.","start":120.07,"end":120.57,"sentiment":"neutral","sentiment_score":0.020838847383856773}],"sentiment":"neutral","sentiment_score":0.020838847383856773,"channel":0,"num_words":1,"start":120.07,"end":120.57},{"sentences":[{"text":"Yeah.","start":121.305,"end":121.545,"sentiment":"neutral","sentiment_score":0.01079920306801796},{"text":"So,","start":121.545,"end":121.784996,"sentiment":"neutral","sentiment_score":0.010923311114311218}],"sentiment":"neutral","sentiment_score":0.010861257091164589,"channel":1,"num_words":2,"start":121.305,"end":121.784996},{"sentences":[{"text":"Yes.","start":121.67,"end":122.17,"sentiment":"neutral","sentiment_score":0.04191463813185692}],"sentiment":"neutral","sentiment_score":0.04191463813185692,"channel":0,"num_words":1,"start":121.67,"end":122.17},{"sentences":[{"text":"obviously, he's gone through Hub twenty four, and I've said there's no insurances.","start":121.784996,"end":125.005,"sentiment":"neutral","sentiment_score":-0.038667256728960916},{"text":"I know I","start":125.545,"end":125.945,"sentiment":"neutral","sentiment_score":-0.052115730941295624}],"sentiment":"neutral","sentiment_score":-0.041188845643773675,"channel":1,"num_words":16,"start":121.784996,"end":125.945},{"sentences":[{"text":"Yep.","start":125.925,"end":126.425,"sentiment":"neutral","sentiment_score":-0.03634048253297806}],"sentiment":"neutral","sentiment_score":-0.03634048253297806,"channel":0,"num_words":1,"start":125.925,"end":126.425},{"sentences":[{"text":"canceled everything else,","start":125.945,"end":127.244995,"sentiment":"neutral","sentiment_score":-0.09239573528369267}],"sentiment":"neutral","sentiment_score":-0.09239573528369267,"channel":1,"num_words":3,"start":125.945,"end":127.244995},{"sentences":[{"text":"Yes.","start":127.365,"end":127.865,"sentiment":"neutral","sentiment_score":-0.010177526623010635}],"sentiment":"neutral","sentiment_score":-0.010177526623010635,"channel":0,"num_words":1,"start":127.365,"end":127.865},{"sentences":[{"text":"but, yeah, I believe that one of the stipulations was I need that income protection just in case.","start":127.865,"end":132.66,"sentiment":"neutral","sentiment_score":-0.005971438768837187}],"sentiment":"neutral","sentiment_score":-0.005971438768837187,"channel":1,"num_words":18,"start":127.865,"end":132.66},{"sentences":[{"text":"Yeah.","start":133.365,"end":133.765,"sentiment":"neutral","sentiment_score":0.02734103985130787},{"text":"Yeah.","start":133.765,"end":134.005,"sentiment":"neutral","sentiment_score":0.026965495198965073},{"text":"Well, it's because you're pre you've only been with Hub twenty four for a few months.","start":134.005,"end":138.825,"sentiment":"neutral","sentiment_score":0.007502025517169386}],"sentiment":"neutral","sentiment_score":0.009685496851387951,"channel":0,"num_words":18,"start":133.365,"end":138.825},{"sentences":[{"text":"Yeah.","start":139.06,"end":139.46,"sentiment":"neutral","sentiment_score":-0.05871337652206421},{"text":"Not very long at all.","start":139.46,"end":140.5,"sentiment":"neutral","sentiment_score":-0.15065338611602783},{"text":"No.","start":140.5,"end":141.0,"sentiment":"neutral","sentiment_score":-0.18253248929977417}],"sentiment":"neutral","sentiment_score":-0.14207325662885392,"channel":1,"num_words":7,"start":139.06,"end":141.0},{"sentences":[{"text":"Because the insurance is not actually built into Hub twenty four.","start":150.70999,"end":154.005,"sentiment":"neutral","sentiment_score":-0.14519310945814307},{"text":"It's an external policy, and it just gets fed by Hub","start":154.005,"end":157.52501,"sentiment":"neutral","sentiment_score":-0.032496288757432594}],"sentiment":"neutral","sentiment_score":-0.08884469910778782,"channel":0,"num_words":22,"start":150.70999,"end":157.52501},{"sentences":[{"text":"Yeah.","start":157.475,"end":157.715,"sentiment":"neutral","sentiment_score":-0.020951420068740845}],"sentiment":"neutral","sentiment_score":-0.020951420068740845,"channel":1,"num_words":1,"start":157.475,"end":157.715},{"sentences":[{"text":"20","start":157.52501,"end":157.765,"sentiment":"neutral","sentiment_score":-0.005979966372251511}],"sentiment":"neutral","sentiment_score":-0.005979966372251511,"channel":0,"num_words":1,"start":157.52501,"end":157.765},{"sentences":[{"text":"That's","start":157.715,"end":158.035,"sentiment":"neutral","sentiment_score":-0.03077103011310101}],"sentiment":"neutral","sentiment_score":-0.03077103011310101,"channel":1,"num_words":1,"start":157.715,"end":158.035},{"sentences":[{"text":"four,","start":157.765,"end":158.24501,"sentiment":"neutral","sentiment_score":-0.03848924487829208}],"sentiment":"neutral","sentiment_score":-0.03848924487829208,"channel":0,"num_words":1,"start":157.765,"end":158.24501},{"sentences":[{"text":"what","start":158.035,"end":158.355,"sentiment":"neutral","sentiment_score":-0.04943268746137619}],"sentiment":"neutral","sentiment_score":-0.04943268746137619,"channel":1,"num_words":1,"start":158.035,"end":158.355},{"sentences":[{"text":"you","start":158.24501,"end":158.405,"sentiment":"neutral","sentiment_score":-0.03945090621709824}],"sentiment":"neutral","sentiment_score":-0.03945090621709824,"channel":0,"num_words":1,"start":158.24501,"end":158.405},{"sentences":[{"text":"the","start":158.355,"end":158.595,"sentiment":"neutral","sentiment_score":-0.04724227637052536}],"sentiment":"neutral","sentiment_score":-0.04724227637052536,"channel":1,"num_words":1,"start":158.355,"end":158.595},{"sentences":[{"text":"know,","start":158.405,"end":158.725,"sentiment":"neutral","sentiment_score":-0.05494671314954758}],"sentiment":"neutral","sentiment_score":-0.05494671314954758,"channel":0,"num_words":1,"start":158.405,"end":158.725},{"sentences":[{"text":"that's","start":158.595,"end":158.755,"sentiment":"neutral","sentiment_score":-0.05431342124938965}],"sentiment":"neutral","sentiment_score":-0.05431342124938965,"channel":1,"num_words":1,"start":158.595,"end":158.755},{"sentences":[{"text":"to","start":158.725,"end":158.88501,"sentiment":"neutral","sentiment_score":-0.0568600594997406}],"sentiment":"neutral","sentiment_score":-0.0568600594997406,"channel":0,"num_words":1,"start":158.725,"end":158.88501},{"sentences":[{"text":"what","start":158.755,"end":158.915,"sentiment":"neutral","sentiment_score":-0.0593494288623333}],"sentiment":"neutral","sentiment_score":-0.0593494288623333,"channel":1,"num_words":1,"start":158.755,"end":158.915},{"sentences":[{"text":"pay","start":158.88501,"end":159.045,"sentiment":"neutral","sentiment_score":-0.06538522988557816}],"sentiment":"neutral","sentiment_score":-0.06538522988557816,"channel":0,"num_words":1,"start":158.88501,"end":159.045},{"sentences":[{"text":"the","start":158.915,"end":159.075,"sentiment":"neutral","sentiment_score":-0.07226943969726562}],"sentiment":"neutral","sentiment_score":-0.07226943969726562,"channel":1,"num_words":1,"start":158.915,"end":159.075},{"sentences":[{"text":"payments.","start":159.045,"end":159.545,"sentiment":"neutral","sentiment_score":-0.06536803394556046}],"sentiment":"neutral","sentiment_score":-0.06536803394556046,"channel":0,"num_words":1,"start":159.045,"end":159.545},{"sentences":[{"text":"other blog said.","start":159.075,"end":159.795,"sentiment":"neutral","sentiment_score":-0.0445685014128685},{"text":"Yeah.","start":159.795,"end":160.05,"sentiment":"neutral","sentiment_score":-0.030284440144896507}],"sentiment":"neutral","sentiment_score":-0.0409974860958755,"channel":1,"num_words":4,"start":159.075,"end":160.05},{"sentences":[{"text":"Basically, yeah.","start":160.88501,"end":161.52501,"sentiment":"neutral","sentiment_score":-0.047735705971717834},{"text":"So they're just two separate accounts.","start":161.52501,"end":162.80501,"sentiment":"neutral","sentiment_score":-0.06137637483576933},{"text":"It's not like it's it's sitting in under.","start":162.80501,"end":164.82501,"sentiment":"neutral","sentiment_score":-0.10670997016131878},{"text":"Essentially speaking, with the income protection oh, sorry.","start":165.52501,"end":168.90999,"sentiment":"neutral","sentiment_score":-0.0943814879283309},{"text":"I just closed that window.","start":168.90999,"end":169.95,"sentiment":"neutral","sentiment_score":-0.22547918260097505}],"sentiment":"neutral","sentiment_score":-0.11033990478207326,"channel":0,"num_words":29,"start":160.88501,"end":169.95},{"sentences":[{"text":"Let me bring that back up.","start":169.95,"end":171.17,"sentiment":"neutral","sentiment_score":-0.03136340528726578},{"text":"You you do have I you do have IP income protection.","start":171.54999,"end":174.45,"sentiment":"neutral","sentiment_score":0.02920240028337999},{"text":"You've had it in place since 2013.","start":175.95,"end":179.09,"sentiment":"neutral","sentiment_score":0.04886677807995251}],"sentiment":"neutral","sentiment_score":0.019796392414718866,"channel":0,"num_words":24,"start":169.95,"end":179.09},{"sentences":[{"text":"I've","start":180.225,"end":180.465,"sentiment":"neutral","sentiment_score":-0.004717044532299042}],"sentiment":"neutral","sentiment_score":-0.004717044532299042,"channel":1,"num_words":1,"start":180.225,"end":180.465},{"sentences":[{"text":"So","start":180.26999,"end":180.51,"sentiment":"neutral","sentiment_score":-0.023241661489009857}],"sentiment":"neutral","sentiment_score":-0.023241661489009857,"channel":0,"num_words":1,"start":180.26999,"end":180.51},{"sentences":[{"text":"got","start":180.465,"end":180.625,"sentiment":"neutral","sentiment_score":0.007746033370494843}],"sentiment":"neutral","sentiment_score":0.007746033370494843,"channel":1,"num_words":1,"start":180.465,"end":180.625},{"sentences":[{"text":"it's","start":180.51,"end":181.01,"sentiment":"neutral","sentiment_score":-0.014235089533030989}],"sentiment":"neutral","sentiment_score":-0.014235089533030989,"channel":0,"num_words":1,"start":180.51,"end":181.01},{"sentences":[{"text":"a size band for years of lace.","start":180.625,"end":182.225,"sentiment":"neutral","sentiment_score":-0.07032830268144608},{"text":"Yeah.","start":182.225,"end":182.725,"sentiment":"neutral","sentiment_score":0.001726808026432991}],"sentiment":"neutral","sentiment_score":-0.06132141384296119,"channel":1,"num_words":8,"start":180.625,"end":182.725},{"sentences":[{"text":"or just a couple.","start":183.57501,"end":184.71501,"sentiment":"neutral","sentiment_score":-0.010093166958540678},{"text":"Yeah.","start":186.375,"end":186.615,"sentiment":"neutral","sentiment_score":0.019950659945607185},{"text":"So March 2013 was when the policy started.","start":186.615,"end":189.91501,"sentiment":"neutral","sentiment_score":0.011683475924655795}],"sentiment":"neutral","sentiment_score":0.00561890765451468,"channel":0,"num_words":13,"start":183.57501,"end":189.91501},{"sentences":[{"text":"Yep.","start":190.61,"end":191.11,"sentiment":"neutral","sentiment_score":0.08199898898601532}],"sentiment":"neutral","sentiment_score":0.08199898898601532,"channel":1,"num_words":1,"start":190.61,"end":191.11},{"sentences":[{"text":"March 2027 is paid up until the the the policy is enforced.","start":190.77501,"end":196.64,"sentiment":"neutral","sentiment_score":0.04185185953974724},{"text":"It's active, and it's claimable if you have a purpose to claim on it.","start":196.64,"end":202.57999,"sentiment":"neutral","sentiment_score":0.08850847264485699},{"text":"Essentially speaking, it's a thirty day waiting period.","start":204.07999,"end":208.18,"sentiment":"neutral","sentiment_score":-0.02652588114142418},{"text":"So","start":209.27501,"end":209.515,"sentiment":"neutral","sentiment_score":-0.020425505936145782}],"sentiment":"neutral","sentiment_score":0.043105953612497874,"channel":0,"num_words":35,"start":190.77501,"end":209.515},{"sentences":[{"text":"So","start":209.425,"end":209.925,"sentiment":"neutral","sentiment_score":-0.018691204488277435}],"sentiment":"neutral","sentiment_score":-0.018691204488277435,"channel":1,"num_words":1,"start":209.425,"end":209.925},{"sentences":[{"text":"after thirty","start":209.515,"end":210.235,"sentiment":"neutral","sentiment_score":-0.04056178033351898}],"sentiment":"neutral","sentiment_score":-0.04056178033351898,"channel":0,"num_words":2,"start":209.515,"end":210.235},{"sentences":[{"text":"can","start":210.225,"end":210.385,"sentiment":"neutral","sentiment_score":-0.05038927495479584}],"sentiment":"neutral","sentiment_score":-0.05038927495479584,"channel":1,"num_words":1,"start":210.225,"end":210.385},{"sentences":[{"text":"days","start":210.235,"end":210.735,"sentiment":"neutral","sentiment_score":-0.04368498176336289}],"sentiment":"neutral","sentiment_score":-0.04368498176336289,"channel":0,"num_words":1,"start":210.235,"end":210.735},{"sentences":[{"text":"you just clarify that for me, please?","start":210.385,"end":211.665,"sentiment":"neutral","sentiment_score":-0.06409831877265658},{"text":"So that's thirty day as to when I stop working or thirty days","start":211.665,"end":215.48,"sentiment":"neutral","sentiment_score":-0.10034518602948922}],"sentiment":"neutral","sentiment_score":-0.0876587824895978,"channel":1,"num_words":20,"start":210.385,"end":215.48},{"sentences":[{"text":"Cool.","start":215.435,"end":215.935,"sentiment":"neutral","sentiment_score":-0.025612838566303253}],"sentiment":"neutral","sentiment_score":-0.025612838566303253,"channel":0,"num_words":1,"start":215.435,"end":215.935},{"sentences":[{"text":"as to when I can start claiming?","start":215.48,"end":217.09999,"sentiment":"neutral","sentiment_score":-0.0593005008995533}],"sentiment":"neutral","sentiment_score":-0.0593005008995533,"channel":1,"num_words":7,"start":215.48,"end":217.09999},{"sentences":[{"text":"Thirty days from when you stop working.","start":218.155,"end":219.675,"sentiment":"neutral","sentiment_score":-0.09905592937554632},{"text":"So from the day you stop work because of an illness or injury, the","start":219.675,"end":223.515,"sentiment":"neutral","sentiment_score":-0.20854988215225084}],"sentiment":"neutral","sentiment_score":-0.17205189789334932,"channel":0,"num_words":21,"start":218.155,"end":223.515},{"sentences":[{"text":"Okay.","start":223.4,"end":223.71999,"sentiment":"neutral","sentiment_score":-0.03494777902960777}],"sentiment":"neutral","sentiment_score":-0.03494777902960777,"channel":1,"num_words":1,"start":223.4,"end":223.71999},{"sentences":[{"text":"policy","start":223.515,"end":224.015,"sentiment":"neutral","sentiment_score":-0.07116343826055527}],"sentiment":"neutral","sentiment_score":-0.07116343826055527,"channel":0,"num_words":1,"start":223.515,"end":224.015},{"sentences":[{"text":"Okay.","start":223.71999,"end":224.12,"sentiment":"neutral","sentiment_score":0.006240546703338623},{"text":"Yeah.","start":224.12,"end":224.62,"sentiment":"neutral","sentiment_score":0.02749135158956051}],"sentiment":"neutral","sentiment_score":0.016865949146449566,"channel":1,"num_words":2,"start":223.71999,"end":224.62},{"sentences":[{"text":"will start basically accruing payments for you,","start":224.53,"end":229.19,"sentiment":"neutral","sentiment_score":0.03809290059975216}],"sentiment":"neutral","sentiment_score":0.03809290059975216,"channel":0,"num_words":7,"start":224.53,"end":229.19},{"sentences":[{"text":"Yep.","start":229.475,"end":229.975,"sentiment":"neutral","sentiment_score":-0.009204831905663012}],"sentiment":"neutral","sentiment_score":-0.009204831905663012,"channel":1,"num_words":1,"start":229.475,"end":229.975},{"sentences":[{"text":"and they get it pays out at the end of the month.","start":229.73,"end":232.45,"sentiment":"neutral","sentiment_score":0.26697356067597866},{"text":"So the first time you will see a benefit will basically be two months after you finish work, but it pays backwards.","start":232.45,"end":238.95,"sentiment":"neutral","sentiment_score":0.2489041726697575},{"text":"You don't get paid for the waiting period, but it pays you for for any of the other periods of time.","start":239.285,"end":244.105,"sentiment":"neutral","sentiment_score":0.20678570015089853}],"sentiment":"neutral","sentiment_score":0.2367649860002778,"channel":0,"num_words":55,"start":229.73,"end":244.105},{"sentences":[{"text":"Okay.","start":244.73,"end":245.12999,"sentiment":"neutral","sentiment_score":0.05136386677622795}],"sentiment":"neutral","sentiment_score":0.05136386677622795,"channel":1,"num_words":1,"start":244.73,"end":245.12999},{"sentences":[{"text":"So","start":245.125,"end":245.605,"sentiment":"neutral","sentiment_score":0.013242904096841812}],"sentiment":"neutral","sentiment_score":0.013242904096841812,"channel":0,"num_words":1,"start":245.125,"end":245.605},{"sentences":[{"text":"So if I'm","start":245.12999,"end":245.61,"sentiment":"neutral","sentiment_score":-0.005448646222551665}],"sentiment":"neutral","sentiment_score":-0.005448646222551665,"channel":1,"num_words":3,"start":245.12999,"end":245.61},{"sentences":[{"text":"are","start":245.605,"end":245.685,"sentiment":"neutral","sentiment_score":-0.04063945636153221}],"sentiment":"neutral","sentiment_score":-0.04063945636153221,"channel":0,"num_words":1,"start":245.605,"end":245.685},{"sentences":[{"text":"off","start":245.61,"end":245.84999,"sentiment":"neutral","sentiment_score":-0.023930292576551437}],"sentiment":"neutral","sentiment_score":-0.023930292576551437,"channel":1,"num_words":1,"start":245.61,"end":245.84999},{"sentences":[{"text":"you","start":245.685,"end":245.845,"sentiment":"neutral","sentiment_score":-0.05748238414525986}],"sentiment":"neutral","sentiment_score":-0.05748238414525986,"channel":0,"num_words":1,"start":245.685,"end":245.845},{"sentences":[{"text":"for two months, I have to wait a month before I can claim, and then I'm paid for two.","start":245.84999,"end":249.68999,"sentiment":"neutral","sentiment_score":-0.0442623739179812},{"text":"Is that correct?","start":249.68999,"end":250.40999,"sentiment":"neutral","sentiment_score":0.0011996074269215267},{"text":"Or","start":250.40999,"end":250.65,"sentiment":"neutral","sentiment_score":-0.02138696238398552}],"sentiment":"neutral","sentiment_score":-0.03733796715412451,"channel":1,"num_words":23,"start":245.84999,"end":250.65},{"sentences":[{"text":"Yeah.","start":251.3,"end":251.54001,"sentiment":"neutral","sentiment_score":-0.014230651780962944},{"text":"You'll still you'll if you're offered to you'll only get paid for one.","start":251.54001,"end":255.16,"sentiment":"neutral","sentiment_score":-0.021586878081926934},{"text":"So if you're offered two months, you'll get paid for one month worth of","start":257.54,"end":260.98,"sentiment":"neutral","sentiment_score":-0.000855140365144637}],"sentiment":"neutral","sentiment_score":-0.010958286855644215,"channel":0,"num_words":28,"start":251.3,"end":260.98},{"sentences":[{"text":"Okay.","start":260.875,"end":261.275,"sentiment":"neutral","sentiment_score":-0.0390293151140213}],"sentiment":"neutral","sentiment_score":-0.0390293151140213,"channel":1,"num_words":1,"start":260.875,"end":261.275},{"sentences":[{"text":"being off.","start":260.98,"end":261.46,"sentiment":"neutral","sentiment_score":-0.07758041098713875}],"sentiment":"neutral","sentiment_score":-0.07758041098713875,"channel":0,"num_words":2,"start":260.98,"end":261.46},{"sentences":[{"text":"I","start":261.275,"end":261.515,"sentiment":"neutral","sentiment_score":-0.0858660638332367}],"sentiment":"neutral","sentiment_score":-0.0858660638332367,"channel":1,"num_words":1,"start":261.275,"end":261.515},{"sentences":[{"text":"So","start":261.46,"end":261.62,"sentiment":"neutral","sentiment_score":-0.06508934497833252}],"sentiment":"neutral","sentiment_score":-0.06508934497833252,"channel":0,"num_words":1,"start":261.46,"end":261.62},{"sentences":[{"text":"see.","start":261.515,"end":262.015,"sentiment":"neutral","sentiment_score":-0.07973504066467285}],"sentiment":"neutral","sentiment_score":-0.07973504066467285,"channel":1,"num_words":1,"start":261.515,"end":262.015},{"sentences":[{"text":"they don't like, none","start":261.62,"end":262.26,"sentiment":"neutral","sentiment_score":-0.19368713721632957}],"sentiment":"neutral","sentiment_score":-0.19368713721632957,"channel":0,"num_words":4,"start":261.62,"end":262.26},{"sentences":[{"text":"Okay.","start":262.155,"end":262.655,"sentiment":"neutral","sentiment_score":-0.12314817309379578}],"sentiment":"neutral","sentiment_score":-0.12314817309379578,"channel":1,"num_words":1,"start":262.155,"end":262.655},{"sentences":[{"text":"of the no income protection policy will pay during its waiting period.","start":262.26,"end":265.64,"sentiment":"neutral","sentiment_score":-0.1712831643720468}],"sentiment":"neutral","sentiment_score":-0.1712831643720468,"channel":0,"num_words":12,"start":262.26,"end":265.64},{"sentences":[{"text":"Okay.","start":266.315,"end":266.715,"sentiment":"neutral","sentiment_score":-0.0005414169281721115},{"text":"Yeah.","start":266.715,"end":266.95502,"sentiment":"neutral","sentiment_score":0.02454196661710739},{"text":"No problem.","start":266.95502,"end":267.435,"sentiment":"neutral","sentiment_score":0.0831703208386898},{"text":"Alright.","start":267.435,"end":267.755,"sentiment":"neutral","sentiment_score":0.13683579862117767},{"text":"Yep.","start":267.755,"end":268.23502,"sentiment":"neutral","sentiment_score":0.1829701066017151}],"sentiment":"neutral","sentiment_score":0.08502451609820127,"channel":1,"num_words":6,"start":266.315,"end":268.23502},{"sentences":[{"text":"Good to know.","start":268.23502,"end":268.98,"sentiment":"positive","sentiment_score":0.33636680245399475}],"sentiment":"positive","sentiment_score":0.33636680245399475,"channel":1,"num_words":3,"start":268.23502,"end":268.98},{"sentences":[{"text":"You could you could","start":269.17502,"end":269.895,"sentiment":"neutral","sentiment_score":0.09269718080759048}],"sentiment":"neutral","sentiment_score":0.09269718080759048,"channel":0,"num_words":4,"start":269.17502,"end":269.895},{"sentences":[{"text":"I've","start":269.78,"end":269.94,"sentiment":"neutral","sentiment_score":0.02642471343278885}],"sentiment":"neutral","sentiment_score":0.02642471343278885,"channel":1,"num_words":1,"start":269.78,"end":269.94},{"sentences":[{"text":"submit","start":269.895,"end":270.295,"sentiment":"neutral","sentiment_score":0.0005711019039154053}],"sentiment":"neutral","sentiment_score":0.0005711019039154053,"channel":0,"num_words":1,"start":269.895,"end":270.295},{"sentences":[{"text":"never I've","start":269.94,"end":270.5,"sentiment":"neutral","sentiment_score":-0.012171551585197449}],"sentiment":"neutral","sentiment_score":-0.012171551585197449,"channel":1,"num_words":2,"start":269.94,"end":270.5},{"sentences":[{"text":"like,","start":270.375,"end":270.535,"sentiment":"neutral","sentiment_score":-0.04020138084888458}],"sentiment":"neutral","sentiment_score":-0.04020138084888458,"channel":0,"num_words":1,"start":270.375,"end":270.535},{"sentences":[{"text":"never","start":270.5,"end":270.66,"sentiment":"neutral","sentiment_score":-0.06217861548066139}],"sentiment":"neutral","sentiment_score":-0.06217861548066139,"channel":1,"num_words":1,"start":270.5,"end":270.66},{"sentences":[{"text":"you could","start":270.535,"end":270.775,"sentiment":"neutral","sentiment_score":-0.0598736684769392}],"sentiment":"neutral","sentiment_score":-0.0598736684769392,"channel":0,"num_words":2,"start":270.535,"end":270.775},{"sentences":[{"text":"used","start":270.66,"end":270.90002,"sentiment":"neutral","sentiment_score":-0.05440977215766907}],"sentiment":"neutral","sentiment_score":-0.05440977215766907,"channel":1,"num_words":1,"start":270.66,"end":270.90002},{"sentences":[{"text":"submit","start":270.775,"end":271.095,"sentiment":"neutral","sentiment_score":-0.0338209792971611}],"sentiment":"neutral","sentiment_score":-0.0338209792971611,"channel":0,"num_words":1,"start":270.775,"end":271.095},{"sentences":[{"text":"it before,","start":270.90002,"end":271.38,"sentiment":"neutral","sentiment_score":-0.031515685841441154}],"sentiment":"neutral","sentiment_score":-0.031515685841441154,"channel":1,"num_words":2,"start":270.90002,"end":271.38},{"sentences":[{"text":"the claim","start":271.095,"end":271.415,"sentiment":"neutral","sentiment_score":0.0056781284511089325}],"sentiment":"neutral","sentiment_score":0.0056781284511089325,"channel":0,"num_words":2,"start":271.095,"end":271.415},{"sentences":[{"text":"so I don't know.","start":271.38,"end":272.44,"sentiment":"neutral","sentiment_score":-0.04343059752136469}],"sentiment":"neutral","sentiment_score":-0.04343059752136469,"channel":1,"num_words":4,"start":271.38,"end":272.44},{"sentences":[{"text":"yeah.","start":273.015,"end":273.335,"sentiment":"neutral","sentiment_score":-0.018426520749926567},{"text":"No.","start":273.335,"end":273.575,"sentiment":"neutral","sentiment_score":-0.07259948551654816}],"sentiment":"neutral","sentiment_score":-0.04551300313323736,"channel":0,"num_words":2,"start":273.015,"end":273.575},{"sentences":[{"text":"Yeah.","start":273.46002,"end":273.96002,"sentiment":"neutral","sentiment_score":0.016577178612351418}],"sentiment":"neutral","sentiment_score":0.016577178612351418,"channel":1,"num_words":1,"start":273.46002,"end":273.96002},{"sentences":[{"text":"Absolutely.","start":273.575,"end":274.075,"sentiment":"neutral","sentiment_score":0.07843372225761414},{"text":"No.","start":274.45502,"end":274.775,"sentiment":"neutral","sentiment_score":-0.01782812923192978},{"text":"That's okay.","start":274.775,"end":275.515,"sentiment":"neutral","sentiment_score":0.18289656192064285},{"text":"You could submit the claim today.","start":276.695,"end":278.315,"sentiment":"neutral","sentiment_score":0.2660449494918187},{"text":"You will don't you wouldn't submit today.","start":278.81998,"end":280.81998,"sentiment":"neutral","sentiment_score":0.12002373380320412}],"sentiment":"neutral","sentiment_score":0.16840203237884185,"channel":0,"num_words":17,"start":273.575,"end":280.81998},{"sentences":[{"text":"We we could start the claim today.","start":280.81998,"end":283.08,"sentiment":"neutral","sentiment_score":0.2822759875229427},{"text":"And what that what that would do with that would just essentially send you out all the claims pack and all the documents that you need to fill out just to, you know,","start":283.46,"end":292.19998,"sentiment":"neutral","sentiment_score":0.15897880404284506}],"sentiment":"neutral","sentiment_score":0.18055581115186214,"channel":0,"num_words":40,"start":280.81998,"end":292.19998},{"sentences":[{"text":"Yeah.","start":292.835,"end":293.07498,"sentiment":"neutral","sentiment_score":0.03838512301445007}],"sentiment":"neutral","sentiment_score":0.03838512301445007,"channel":1,"num_words":1,"start":292.835,"end":293.07498},{"sentences":[{"text":"go","start":293.06,"end":293.3,"sentiment":"neutral","sentiment_score":0.012164290994405746}],"sentiment":"neutral","sentiment_score":0.012164290994405746,"channel":0,"num_words":1,"start":293.06,"end":293.3},{"sentences":[{"text":"If","start":293.07498,"end":293.395,"sentiment":"neutral","sentiment_score":0.00760987401008606}],"sentiment":"neutral","sentiment_score":0.00760987401008606,"channel":1,"num_words":1,"start":293.07498,"end":293.395},{"sentences":[{"text":"through","start":293.3,"end":293.53998,"sentiment":"neutral","sentiment_score":-0.011679381132125854}],"sentiment":"neutral","sentiment_score":-0.011679381132125854,"channel":0,"num_words":1,"start":293.3,"end":293.53998},{"sentences":[{"text":"if","start":293.395,"end":293.555,"sentiment":"neutral","sentiment_score":-0.012951156124472618}],"sentiment":"neutral","sentiment_score":-0.012951156124472618,"channel":1,"num_words":1,"start":293.395,"end":293.555},{"sentences":[{"text":"and","start":293.53998,"end":293.69998,"sentiment":"neutral","sentiment_score":-0.02520795911550522}],"sentiment":"neutral","sentiment_score":-0.02520795911550522,"channel":0,"num_words":1,"start":293.53998,"end":293.69998},{"sentences":[{"text":"that's","start":293.555,"end":293.875,"sentiment":"neutral","sentiment_score":-0.007068423088639975}],"sentiment":"neutral","sentiment_score":-0.007068423088639975,"channel":1,"num_words":1,"start":293.555,"end":293.875},{"sentences":[{"text":"do","start":293.69998,"end":294.19998,"sentiment":"neutral","sentiment_score":-0.02325315773487091}],"sentiment":"neutral","sentiment_score":-0.02325315773487091,"channel":0,"num_words":1,"start":293.69998,"end":294.19998},{"sentences":[{"text":"possible, yeah, because my surgery is on the nineteenth.","start":293.875,"end":296.29498,"sentiment":"neutral","sentiment_score":-0.05709299734897084},{"text":"So I'll","start":297.315,"end":297.955,"sentiment":"neutral","sentiment_score":-0.030921747907996178}],"sentiment":"neutral","sentiment_score":-0.05233458835970272,"channel":1,"num_words":11,"start":293.875,"end":297.955},{"sentences":[{"text":"of","start":297.835,"end":297.995,"sentiment":"neutral","sentiment_score":-0.03014720231294632}],"sentiment":"neutral","sentiment_score":-0.03014720231294632,"channel":0,"num_words":1,"start":297.835,"end":297.995},{"sentences":[{"text":"be","start":297.955,"end":298.275,"sentiment":"neutral","sentiment_score":-0.025077875703573227}],"sentiment":"neutral","sentiment_score":-0.025077875703573227,"channel":1,"num_words":1,"start":297.955,"end":298.275},{"sentences":[{"text":"next","start":297.995,"end":298.315,"sentiment":"neutral","sentiment_score":-0.016358032822608948}],"sentiment":"neutral","sentiment_score":-0.016358032822608948,"channel":0,"num_words":1,"start":297.995,"end":298.315},{"sentences":[{"text":"off","start":298.275,"end":298.51498,"sentiment":"neutral","sentiment_score":-0.01830342039465904}],"sentiment":"neutral","sentiment_score":-0.01830342039465904,"channel":1,"num_words":1,"start":298.275,"end":298.51498},{"sentences":[{"text":"month.","start":298.315,"end":298.815,"sentiment":"neutral","sentiment_score":-0.007737217471003532}],"sentiment":"neutral","sentiment_score":-0.007737217471003532,"channel":0,"num_words":1,"start":298.315,"end":298.815},{"sentences":[{"text":"from the nineteenth till,","start":298.51498,"end":300.13498,"sentiment":"neutral","sentiment_score":0.005193896591663361}],"sentiment":"neutral","sentiment_score":0.005193896591663361,"channel":1,"num_words":4,"start":298.51498,"end":300.13498},{"sentences":[{"text":"Yep.","start":300.395,"end":300.895,"sentiment":"neutral","sentiment_score":0.0015824263682588937}],"sentiment":"neutral","sentiment_score":0.0015824263682588937,"channel":0,"num_words":1,"start":300.395,"end":300.895},{"sentences":[{"text":"well, at the moment, the twenty fifth, but that depends on recovery, obviously.","start":301.31998,"end":305.65997,"sentiment":"neutral","sentiment_score":-0.04971589706838131}],"sentiment":"neutral","sentiment_score":-0.04971589706838131,"channel":1,"num_words":13,"start":301.31998,"end":305.65997},{"sentences":[{"text":"So August 19 is","start":307.195,"end":310.58,"sentiment":"neutral","sentiment_score":-0.016340313479304314}],"sentiment":"neutral","sentiment_score":-0.016340313479304314,"channel":0,"num_words":4,"start":307.195,"end":310.58},{"sentences":[{"text":"Oh,","start":310.43997,"end":310.68,"sentiment":"neutral","sentiment_score":-0.04169103503227234}],"sentiment":"neutral","sentiment_score":-0.04169103503227234,"channel":1,"num_words":1,"start":310.43997,"end":310.68},{"sentences":[{"text":"when","start":310.58,"end":310.82,"sentiment":"neutral","sentiment_score":-0.04526260495185852}],"sentiment":"neutral","sentiment_score":-0.04526260495185852,"channel":0,"num_words":1,"start":310.58,"end":310.82},{"sentences":[{"text":"oh,","start":310.68,"end":311.0,"sentiment":"neutral","sentiment_score":-0.05826441943645477}],"sentiment":"neutral","sentiment_score":-0.05826441943645477,"channel":1,"num_words":1,"start":310.68,"end":311.0},{"sentences":[{"text":"the surgery","start":310.82,"end":311.3,"sentiment":"neutral","sentiment_score":-0.07281295955181122}],"sentiment":"neutral","sentiment_score":-0.07281295955181122,"channel":0,"num_words":2,"start":310.82,"end":311.3},{"sentences":[{"text":"sorry.","start":311.0,"end":311.24,"sentiment":"neutral","sentiment_score":-0.07195916771888733},{"text":"That","start":311.24,"end":311.4,"sentiment":"neutral","sentiment_score":-0.06079123914241791}],"sentiment":"neutral","sentiment_score":-0.06637520343065262,"channel":1,"num_words":2,"start":311.0,"end":311.4},{"sentences":[{"text":"is?","start":311.3,"end":311.8,"sentiment":"neutral","sentiment_score":-0.048668552190065384}],"sentiment":"neutral","sentiment_score":-0.048668552190065384,"channel":0,"num_words":1,"start":311.3,"end":311.8},{"sentences":[{"text":"was August, of course.","start":311.4,"end":312.19998,"sentiment":"neutral","sentiment_score":-0.07596770487725735},{"text":"Yeah.","start":312.19998,"end":312.36,"sentiment":"neutral","sentiment_score":-0.10533188283443452},{"text":"I was lost.","start":312.36,"end":312.84,"sentiment":"neutral","sentiment_score":-0.20578266183535257},{"text":"Yeah.","start":312.84,"end":313.0,"sentiment":"neutral","sentiment_score":-0.08974602818489075},{"text":"Sorry.","start":313.0,"end":313.4,"sentiment":"neutral","sentiment_score":-0.09345978498458862}],"sentiment":"neutral","sentiment_score":-0.1209756501019001,"channel":1,"num_words":10,"start":311.4,"end":313.4},{"sentences":[{"text":"Yeah.","start":313.13998,"end":313.63998,"sentiment":"neutral","sentiment_score":-0.038939885795116425}],"sentiment":"neutral","sentiment_score":-0.038939885795116425,"channel":0,"num_words":1,"start":313.13998,"end":313.63998},{"sentences":[{"text":"August.","start":313.4,"end":313.9,"sentiment":"neutral","sentiment_score":-0.02010791376233101}],"sentiment":"neutral","sentiment_score":-0.02010791376233101,"channel":1,"num_words":1,"start":313.4,"end":313.9},{"sentences":[{"text":"Yep.","start":314.02,"end":314.52,"sentiment":"neutral","sentiment_score":0.0015691407024860382},{"text":"And then you're intending on returning to work when?","start":314.66,"end":317.86,"sentiment":"neutral","sentiment_score":-0.027586425551109843},{"text":"Sorry?","start":317.86,"end":318.18,"sentiment":"neutral","sentiment_score":-0.04847719147801399},{"text":"Twenty fifth of?","start":318.18,"end":319.24,"sentiment":"neutral","sentiment_score":-0.03195967338979244}],"sentiment":"neutral","sentiment_score":-0.02793320720749242,"channel":0,"num_words":14,"start":314.02,"end":319.24},{"sentences":[{"text":"I'm hoping, but it depends on recovery.","start":318.835,"end":321.575,"sentiment":"neutral","sentiment_score":-0.09703486093452998},{"text":"So '20","start":322.435,"end":322.915,"sentiment":"neutral","sentiment_score":-0.04578097723424435}],"sentiment":"neutral","sentiment_score":-0.08564510900113317,"channel":1,"num_words":9,"start":318.835,"end":322.915},{"sentences":[{"text":"Okay.","start":322.83502,"end":323.33502,"sentiment":"neutral","sentiment_score":-0.03065640851855278}],"sentiment":"neutral","sentiment_score":-0.03065640851855278,"channel":0,"num_words":1,"start":322.83502,"end":323.33502},{"sentences":[{"text":"September 5.","start":322.915,"end":323.895,"sentiment":"neutral","sentiment_score":-0.028655906207859516},{"text":"Hoping","start":325.475,"end":325.875,"sentiment":"neutral","sentiment_score":-0.07104213535785675}],"sentiment":"neutral","sentiment_score":-0.0427846492578586,"channel":1,"num_words":3,"start":322.915,"end":325.875},{"sentences":[{"text":"Okay.","start":325.55502,"end":326.05502,"sentiment":"neutral","sentiment_score":-0.07448948174715042}],"sentiment":"neutral","sentiment_score":-0.07448948174715042,"channel":0,"num_words":1,"start":325.55502,"end":326.05502},{"sentences":[{"text":"to return to work, but it's a massive surgery.","start":325.875,"end":329.74002,"sentiment":"neutral","sentiment_score":-0.19664906875954735},{"text":"It's like a five hour surgery, apparently.","start":329.74002,"end":331.68002,"sentiment":"neutral","sentiment_score":-0.09037793055176735}],"sentiment":"neutral","sentiment_score":-0.1501554457936436,"channel":1,"num_words":16,"start":325.875,"end":331.68002},{"sentences":[{"text":"May","start":332.93,"end":333.09,"sentiment":"neutral","sentiment_score":-0.03394000232219696}],"sentiment":"neutral","sentiment_score":-0.03394000232219696,"channel":0,"num_words":1,"start":332.93,"end":333.09},{"sentences":[{"text":"So","start":332.94,"end":333.34003,"sentiment":"neutral","sentiment_score":-0.05383477360010147}],"sentiment":"neutral","sentiment_score":-0.05383477360010147,"channel":1,"num_words":1,"start":332.94,"end":333.34003},{"sentences":[{"text":"I ask","start":333.09,"end":333.41,"sentiment":"neutral","sentiment_score":-0.08193060755729675}],"sentiment":"neutral","sentiment_score":-0.08193060755729675,"channel":0,"num_words":2,"start":333.09,"end":333.41},{"sentences":[{"text":"it's","start":333.34003,"end":333.58002,"sentiment":"neutral","sentiment_score":-0.11012153327465056}],"sentiment":"neutral","sentiment_score":-0.11012153327465056,"channel":1,"num_words":1,"start":333.34003,"end":333.58002},{"sentences":[{"text":"what you're","start":333.41,"end":333.81,"sentiment":"neutral","sentiment_score":-0.17572995275259018}],"sentiment":"neutral","sentiment_score":-0.17572995275259018,"channel":0,"num_words":2,"start":333.41,"end":333.81},{"sentences":[{"text":"a huge","start":333.58002,"end":334.14,"sentiment":"neutral","sentiment_score":-0.28429020941257477}],"sentiment":"neutral","sentiment_score":-0.28429020941257477,"channel":1,"num_words":2,"start":333.58002,"end":334.14},{"sentences":[{"text":"having","start":333.81,"end":334.21,"sentiment":"neutral","sentiment_score":-0.22969023883342743}],"sentiment":"neutral","sentiment_score":-0.22969023883342743,"channel":0,"num_words":1,"start":333.81,"end":334.21},{"sentences":[{"text":"one.","start":334.14,"end":334.64,"sentiment":"neutral","sentiment_score":-0.23285040259361267}],"sentiment":"neutral","sentiment_score":-0.23285040259361267,"channel":1,"num_words":1,"start":334.14,"end":334.64},{"sentences":[{"text":"done?","start":334.21,"end":334.71,"sentiment":"neutral","sentiment_score":-0.1492394208908081}],"sentiment":"neutral","sentiment_score":-0.1492394208908081,"channel":0,"num_words":1,"start":334.21,"end":334.71},{"sentences":[{"text":"Hernia, basically, half the size of my stomach brought on from a previous surgery from, I can't give you a date, but it was seven years, eight years ago, stoma, which","start":335.5,"end":348.53497,"sentiment":"neutral","sentiment_score":-0.20446022696072055}],"sentiment":"neutral","sentiment_score":-0.20446022696072055,"channel":1,"num_words":31,"start":335.5,"end":348.53497},{"sentences":[{"text":"Yep.","start":348.70502,"end":349.20502,"sentiment":"neutral","sentiment_score":-0.11432641744613647}],"sentiment":"neutral","sentiment_score":-0.11432641744613647,"channel":0,"num_words":1,"start":348.70502,"end":349.20502},{"sentences":[{"text":"basically gave me a colostomy bag,","start":348.75497,"end":350.775,"sentiment":"neutral","sentiment_score":-0.15591839949289957}],"sentiment":"neutral","sentiment_score":-0.15591839949289957,"channel":1,"num_words":6,"start":348.75497,"end":350.775},{"sentences":[{"text":"Yep.","start":351.505,"end":352.005,"sentiment":"neutral","sentiment_score":-0.0741112232208252}],"sentiment":"neutral","sentiment_score":-0.0741112232208252,"channel":0,"num_words":1,"start":351.505,"end":352.005},{"sentences":[{"text":"and I was with a colostomy bag for fourteen months.","start":351.63498,"end":354.53497,"sentiment":"neutral","sentiment_score":-0.09784984886646271}],"sentiment":"neutral","sentiment_score":-0.09784984886646271,"channel":1,"num_words":10,"start":351.63498,"end":354.53497},{"sentences":[{"text":"Yep.","start":355.265,"end":355.765,"sentiment":"neutral","sentiment_score":-0.08813869208097458}],"sentiment":"neutral","sentiment_score":-0.08813869208097458,"channel":0,"num_words":1,"start":355.265,"end":355.765},{"sentences":[{"text":"And wasn't the greatest of patients, obviously, because I didn't listen, and started lifting almost straight away without thinking,","start":355.38,"end":363.0,"sentiment":"neutral","sentiment_score":-0.32495237181061193}],"sentiment":"neutral","sentiment_score":-0.32495237181061193,"channel":1,"num_words":19,"start":355.38,"end":363.0},{"sentences":[{"text":"Yes.","start":363.04,"end":363.54,"sentiment":"neutral","sentiment_score":-0.17493413388729095}],"sentiment":"neutral","sentiment_score":-0.17493413388729095,"channel":0,"num_words":1,"start":363.04,"end":363.54},{"sentences":[{"text":"out of habit.","start":363.62,"end":364.25998,"sentiment":"neutral","sentiment_score":-0.3009020189444224},{"text":"You know?","start":364.25998,"end":364.91998,"sentiment":"neutral","sentiment_score":-0.09357393905520439}],"sentiment":"neutral","sentiment_score":-0.2179707869887352,"channel":1,"num_words":5,"start":363.62,"end":364.91998},{"sentences":[{"text":"Yes.","start":365.52,"end":366.02,"sentiment":"neutral","sentiment_score":-0.10174177587032318},{"text":"No.","start":366.24,"end":366.47998,"sentiment":"neutral","sentiment_score":-0.2951481342315674}],"sentiment":"neutral","sentiment_score":-0.19844495505094528,"channel":0,"num_words":2,"start":365.52,"end":366.47998},{"sentences":[{"text":"And","start":366.25998,"end":366.58,"sentiment":"neutral","sentiment_score":-0.25870412588119507}],"sentiment":"neutral","sentiment_score":-0.25870412588119507,"channel":1,"num_words":1,"start":366.25998,"end":366.58},{"sentences":[{"text":"I","start":366.47998,"end":366.63998,"sentiment":"neutral","sentiment_score":-0.28804588317871094}],"sentiment":"neutral","sentiment_score":-0.28804588317871094,"channel":0,"num_words":1,"start":366.47998,"end":366.63998},{"sentences":[{"text":"I've","start":366.58,"end":366.74,"sentiment":"neutral","sentiment_score":-0.25694018602371216}],"sentiment":"neutral","sentiment_score":-0.25694018602371216,"channel":1,"num_words":1,"start":366.58,"end":366.74},{"sentences":[{"text":"know.","start":366.63998,"end":367.12,"sentiment":"neutral","sentiment_score":-0.18868142366409305}],"sentiment":"neutral","sentiment_score":-0.18868142366409305,"channel":0,"num_words":1,"start":366.63998,"end":367.12},{"sentences":[{"text":"had the I've","start":366.74,"end":367.3,"sentiment":"neutral","sentiment_score":-0.23582598070303598}],"sentiment":"neutral","sentiment_score":-0.23582598070303598,"channel":1,"num_words":3,"start":366.74,"end":367.3},{"sentences":[{"text":"I","start":367.12,"end":367.62,"sentiment":"neutral","sentiment_score":-0.3153145909309387}],"sentiment":"neutral","sentiment_score":-0.3153145909309387,"channel":0,"num_words":1,"start":367.12,"end":367.62},{"sentences":[{"text":"had this hernia now for, I'm gonna say, six, seven years, and it's just gotten bigger.","start":367.3,"end":372.26498,"sentiment":"neutral","sentiment_score":-0.32076844945549965},{"text":"Now it's half the size of my stomach.","start":372.26498,"end":373.805,"sentiment":"negative","sentiment_score":-0.37907849624753}],"sentiment":"negative","sentiment_score":-0.3402051317195098,"channel":1,"num_words":24,"start":367.3,"end":373.805},{"sentences":[{"text":"yep.","start":374.815,"end":375.295,"sentiment":"neutral","sentiment_score":-0.15022094547748566},{"text":"So we need to get","start":375.295,"end":376.095,"sentiment":"neutral","sentiment_score":-0.1331722244620323}],"sentiment":"neutral","sentiment_score":-0.13601367796460787,"channel":0,"num_words":6,"start":374.815,"end":376.095},{"sentences":[{"text":"Yeah.","start":375.865,"end":376.365,"sentiment":"neutral","sentiment_score":-0.06574065238237381}],"sentiment":"neutral","sentiment_score":-0.06574065238237381,"channel":1,"num_words":1,"start":375.865,"end":376.365},{"sentences":[{"text":"it patched, recovered, and put back","start":376.095,"end":377.77502,"sentiment":"neutral","sentiment_score":-0.0784608709315459}],"sentiment":"neutral","sentiment_score":-0.0784608709315459,"channel":0,"num_words":6,"start":376.095,"end":377.77502},{"sentences":[{"text":"Well,","start":377.625,"end":377.94498,"sentiment":"neutral","sentiment_score":-0.05899801105260849}],"sentiment":"neutral","sentiment_score":-0.05899801105260849,"channel":1,"num_words":1,"start":377.625,"end":377.94498},{"sentences":[{"text":"in.","start":377.77502,"end":378.27502,"sentiment":"neutral","sentiment_score":-0.058476150035858154}],"sentiment":"neutral","sentiment_score":-0.058476150035858154,"channel":0,"num_words":1,"start":377.77502,"end":378.27502},{"sentences":[{"text":"they they said that years ago, but I've been, like, going to doctors for two years, and they finally got around to it.","start":377.94498,"end":382.625,"sentiment":"neutral","sentiment_score":-0.14097512966912726},{"text":"So you know?","start":382.625,"end":383.22,"sentiment":"neutral","sentiment_score":-0.04518685614069303},{"text":"And then all of a","start":383.7,"end":384.34,"sentiment":"neutral","sentiment_score":-0.06282183825969696}],"sentiment":"neutral","sentiment_score":-0.11909992716485454,"channel":1,"num_words":31,"start":377.94498,"end":384.34},{"sentences":[{"text":"Yeah.","start":384.27,"end":384.77,"sentiment":"neutral","sentiment_score":-0.05133233219385147}],"sentiment":"neutral","sentiment_score":-0.05133233219385147,"channel":0,"num_words":1,"start":384.27,"end":384.77},{"sentences":[{"text":"sudden, it told me a month out of nowhere.","start":384.34,"end":386.92,"sentiment":"neutral","sentiment_score":-0.15756679409080082}],"sentiment":"neutral","sentiment_score":-0.15756679409080082,"channel":1,"num_words":9,"start":384.34,"end":386.92},{"sentences":[{"text":"They were like, we'll see","start":387.94998,"end":388.83,"sentiment":"neutral","sentiment_score":-0.08071865290403366}],"sentiment":"neutral","sentiment_score":-0.08071865290403366,"channel":0,"num_words":5,"start":387.94998,"end":388.83},{"sentences":[{"text":"Yeah.","start":388.74,"end":389.24,"sentiment":"neutral","sentiment_score":-0.04176419973373413}],"sentiment":"neutral","sentiment_score":-0.04176419973373413,"channel":1,"num_words":1,"start":388.74,"end":389.24},{"sentences":[{"text":"you in a month.","start":388.83,"end":389.38998,"sentiment":"neutral","sentiment_score":-0.07475193776190281},{"text":"Let's go.","start":389.38998,"end":390.03,"sentiment":"neutral","sentiment_score":-0.03878180868923664},{"text":"Yeah.","start":390.03,"end":390.43,"sentiment":"neutral","sentiment_score":0.018761297687888145},{"text":"Of course.","start":390.43,"end":391.00998,"sentiment":"neutral","sentiment_score":0.0443181861191988}],"sentiment":"neutral","sentiment_score":-0.029908188722199865,"channel":0,"num_words":9,"start":388.83,"end":391.00998},{"sentences":[{"text":"Basically, yes.","start":390.58,"end":391.64,"sentiment":"neutral","sentiment_score":0.06760917231440544}],"sentiment":"neutral","sentiment_score":0.06760917231440544,"channel":1,"num_words":2,"start":390.58,"end":391.64},{"sentences":[{"text":"But I can definitely initiate the claim.","start":391.38998,"end":395.80502,"sentiment":"neutral","sentiment_score":0.19611187066350663},{"text":"So I I the claims package comes out to you because I'm assuming you'll have, like, meetings with, like, your doctors and stuff like that.","start":395.80502,"end":402.465,"sentiment":"neutral","sentiment_score":0.09697088435292243}],"sentiment":"neutral","sentiment_score":0.11865797510836273,"channel":0,"num_words":32,"start":391.38998,"end":402.465},{"sentences":[{"text":"Yeah.","start":402.875,"end":403.11502,"sentiment":"neutral","sentiment_score":0.009243527427315712},{"text":"I have a couple before the surgery.","start":403.11502,"end":405.035,"sentiment":"neutral","sentiment_score":-0.03984367208821433},{"text":"I have one where I have to have Botox into my stomach, which will make the sinus a jelly.","start":405.035,"end":409.935,"sentiment":"neutral","sentiment_score":-0.03924533469896568},{"text":"Yep.","start":411.355,"end":411.78,"sentiment":"neutral","sentiment_score":0.045898035168647766},{"text":"And then I have an anesthesiologist on this oh, the sorry.","start":411.86,"end":415.22,"sentiment":"neutral","sentiment_score":-0.014445850456302816}],"sentiment":"neutral","sentiment_score":-0.028931534777467068,"channel":1,"num_words":39,"start":402.875,"end":415.22},{"sentences":[{"text":"The Botox is on the fourth.","start":415.22,"end":416.6,"sentiment":"neutral","sentiment_score":-0.015007049155731996}],"sentiment":"neutral","sentiment_score":-0.015007049155731996,"channel":1,"num_words":6,"start":415.22,"end":416.6},{"sentences":[{"text":"Yeah.","start":416.53998,"end":417.03998,"sentiment":"neutral","sentiment_score":0.024961097165942192}],"sentiment":"neutral","sentiment_score":0.024961097165942192,"channel":0,"num_words":1,"start":416.53998,"end":417.03998},{"sentences":[{"text":"Anesthesiologist is on the seventh, but, apparently, I can still work in that time between.","start":417.06,"end":421.8,"sentiment":"neutral","sentiment_score":-0.004660837476452192},{"text":"And then","start":422.66,"end":423.13998,"sentiment":"neutral","sentiment_score":0.013827500864863396}],"sentiment":"neutral","sentiment_score":-0.0024857388480621226,"channel":1,"num_words":17,"start":417.06,"end":423.13998},{"sentences":[{"text":"Yep.","start":423.11502,"end":423.195,"sentiment":"neutral","sentiment_score":0.013529314659535885}],"sentiment":"neutral","sentiment_score":0.013529314659535885,"channel":0,"num_words":1,"start":423.11502,"end":423.195},{"sentences":[{"text":"surgery","start":423.13998,"end":423.62,"sentiment":"neutral","sentiment_score":0.018075477331876755}],"sentiment":"neutral","sentiment_score":0.018075477331876755,"channel":1,"num_words":1,"start":423.13998,"end":423.62},{"sentences":[{"text":"Yep.","start":423.195,"end":423.435,"sentiment":"neutral","sentiment_score":0.02691642940044403},{"text":"Yes.","start":423.435,"end":423.935,"sentiment":"neutral","sentiment_score":0.011271151714026928}],"sentiment":"neutral","sentiment_score":0.01909379055723548,"channel":0,"num_words":2,"start":423.195,"end":423.935},{"sentences":[{"text":"is the nineteenth, and I've gotta definitely stop working.","start":423.62,"end":426.2,"sentiment":"negative","sentiment_score":-0.48548608521620434}],"sentiment":"negative","sentiment_score":-0.48548608521620434,"channel":1,"num_words":9,"start":423.62,"end":426.2},{"sentences":[{"text":"Yeah.","start":428.075,"end":428.315,"sentiment":"neutral","sentiment_score":-0.2684886157512665},{"text":"Well, we generally can't work while you sleep on a table.","start":428.315,"end":431.295,"sentiment":"neutral","sentiment_score":-0.27951097759333526},{"text":"And then, yeah, you'll have to be off during recovery.","start":432.85,"end":435.83002,"sentiment":"neutral","sentiment_score":-0.17742641270160675},{"text":"So I can I can send for a client's back?","start":435.89,"end":437.89,"sentiment":"neutral","sentiment_score":-0.00910906558856368},{"text":"So I can put a request in for a client's back to be sent to you.","start":437.89,"end":440.55,"sentiment":"neutral","sentiment_score":0.04874054540414363}],"sentiment":"neutral","sentiment_score":-0.09226282136902834,"channel":0,"num_words":48,"start":428.075,"end":440.55},{"sentences":[{"text":"So it'll come through whoops.","start":441.25,"end":444.31,"sentiment":"neutral","sentiment_score":0.011790213361382484},{"text":"It'll come through to either email or post, generally email, unless you really, really, really want it posted.","start":444.37,"end":449.475,"sentiment":"neutral","sentiment_score":-0.03433970711193979},{"text":"From there, there's a requirement for you to fill out, like, bits and pieces.","start":452.095,"end":458.255,"sentiment":"neutral","sentiment_score":-0.07156343452100243},{"text":"So it's, you know, this is the job that I do right now, and this is what I have been doing, and I can't work because of surgery.","start":458.255,"end":464.15002,"sentiment":"neutral","sentiment_score":-0.1793787215969392},{"text":"And this is the expected","start":464.15002,"end":465.11002,"sentiment":"neutral","sentiment_score":-0.058942632377147676}],"sentiment":"neutral","sentiment_score":-0.09826241587288678,"channel":0,"num_words":70,"start":441.25,"end":465.11002},{"sentences":[{"text":"Yes.","start":464.955,"end":465.455,"sentiment":"neutral","sentiment_score":0.0099607165902853}],"sentiment":"neutral","sentiment_score":0.0099607165902853,"channel":1,"num_words":1,"start":464.955,"end":465.455},{"sentences":[{"text":"time frame that I have off, and then your doctor will also sign off on on one.","start":465.11002,"end":469.59,"sentiment":"neutral","sentiment_score":-0.003696107250802657},{"text":"So the claim's back's pretty clear.","start":469.59,"end":472.47,"sentiment":"neutral","sentiment_score":0.01113206819475939},{"text":"Like, they're not they don't try to be obtuse with how they design","start":472.47,"end":476.975,"sentiment":"neutral","sentiment_score":-0.09232882553568253}],"sentiment":"neutral","sentiment_score":-0.03323100405719338,"channel":0,"num_words":36,"start":465.11002,"end":476.975},{"sentences":[{"text":"Yep.","start":476.97,"end":477.21002,"sentiment":"neutral","sentiment_score":-0.07129794359207153}],"sentiment":"neutral","sentiment_score":-0.07129794359207153,"channel":1,"num_words":1,"start":476.97,"end":477.21002},{"sentences":[{"text":"them.","start":476.975,"end":477.475,"sentiment":"neutral","sentiment_score":-0.0660792738199234}],"sentiment":"neutral","sentiment_score":-0.0660792738199234,"channel":0,"num_words":1,"start":476.975,"end":477.475},{"sentences":[{"text":"Yeah.","start":477.21002,"end":477.53,"sentiment":"neutral","sentiment_score":-0.011231865733861923},{"text":"Yeah.","start":477.53,"end":477.85,"sentiment":"neutral","sentiment_score":-0.011804718524217606}],"sentiment":"neutral","sentiment_score":-0.011518292129039764,"channel":1,"num_words":2,"start":477.21002,"end":477.85},{"sentences":[{"text":"It","start":477.77502,"end":477.93503,"sentiment":"neutral","sentiment_score":-0.01788870431482792}],"sentiment":"neutral","sentiment_score":-0.01788870431482792,"channel":0,"num_words":1,"start":477.77502,"end":477.93503},{"sentences":[{"text":"Yeah.","start":477.85,"end":478.185,"sentiment":"neutral","sentiment_score":-0.02042378857731819}],"sentiment":"neutral","sentiment_score":-0.02042378857731819,"channel":1,"num_words":1,"start":477.85,"end":478.185},{"sentences":[{"text":"is a little bit of paperwork, but generally speaking, for any","start":477.93503,"end":480.815,"sentiment":"neutral","sentiment_score":-0.04102608984844251}],"sentiment":"neutral","sentiment_score":-0.04102608984844251,"channel":0,"num_words":11,"start":477.93503,"end":480.815},{"sentences":[{"text":"I understand","start":480.585,"end":481.065,"sentiment":"neutral","sentiment_score":-0.03781123645603657}],"sentiment":"neutral","sentiment_score":-0.03781123645603657,"channel":1,"num_words":2,"start":480.585,"end":481.065},{"sentences":[{"text":"client that","start":480.815,"end":481.55502,"sentiment":"neutral","sentiment_score":-0.05865744687616825}],"sentiment":"neutral","sentiment_score":-0.05865744687616825,"channel":0,"num_words":2,"start":480.815,"end":481.55502},{"sentences":[{"text":"that.","start":481.065,"end":481.225,"sentiment":"neutral","sentiment_score":-0.06352062523365021},{"text":"Yeah.","start":481.225,"end":481.385,"sentiment":"neutral","sentiment_score":-0.02595861442387104},{"text":"It's insurance.","start":481.385,"end":482.025,"sentiment":"neutral","sentiment_score":-0.02916985098272562}],"sentiment":"neutral","sentiment_score":-0.03695473540574312,"channel":1,"num_words":4,"start":481.065,"end":482.025},{"sentences":[{"text":"knows","start":481.855,"end":482.355,"sentiment":"neutral","sentiment_score":-0.01404866948723793}],"sentiment":"neutral","sentiment_score":-0.01404866948723793,"channel":0,"num_words":1,"start":481.855,"end":482.355},{"sentences":[{"text":"I'll quote as well as paperwork.","start":482.025,"end":483.245,"sentiment":"neutral","sentiment_score":-0.020793902998169262},{"text":"Yeah.","start":483.305,"end":483.805,"sentiment":"neutral","sentiment_score":0.004100849851965904},{"text":"Yeah.","start":484.585,"end":485.085,"sentiment":"neutral","sentiment_score":0.0002902168780565262}],"sentiment":"neutral","sentiment_score":-0.015046543907374144,"channel":1,"num_words":8,"start":482.025,"end":485.085},{"sentences":[{"text":"oh, wait.","start":484.655,"end":485.31,"sentiment":"neutral","sentiment_score":-0.005307499319314957},{"text":"But for any client that I that knows that they're gonna be off, I always try and get the claims back before they're gonna be off because when you're off, you don't want to be running around trying to see people and or making","start":485.47,"end":494.66998,"sentiment":"neutral","sentiment_score":-0.05035056097602302}],"sentiment":"neutral","sentiment_score":-0.04839216699094876,"channel":0,"num_words":46,"start":484.655,"end":494.66998},{"sentences":[{"text":"Yep.","start":494.38,"end":494.88,"sentiment":"neutral","sentiment_score":-0.04067304730415344}],"sentiment":"neutral","sentiment_score":-0.04067304730415344,"channel":1,"num_words":1,"start":494.38,"end":494.88},{"sentences":[{"text":"extra doctor's appointments on top of what you already have to make.","start":494.66998,"end":497.325,"sentiment":"neutral","sentiment_score":-0.012967419189711412},{"text":"So if you have the documents ahead of time, you can take them to doctor's appointments that you already have scheduled.","start":497.48502,"end":501.905,"sentiment":"neutral","sentiment_score":0.06689703207285631}],"sentiment":"neutral","sentiment_score":0.03785541343192259,"channel":0,"num_words":33,"start":494.66998,"end":501.905},{"sentences":[{"text":"Yeah.","start":502.22,"end":502.54,"sentiment":"neutral","sentiment_score":-0.03988802433013916},{"text":"That's all I say hyped for you.","start":502.54,"end":504.64,"sentiment":"neutral","sentiment_score":-0.16532416428838456}],"sentiment":"neutral","sentiment_score":-0.1496446467936039,"channel":1,"num_words":8,"start":502.22,"end":504.64},{"sentences":[{"text":"Yeah.","start":505.80502,"end":506.125,"sentiment":"neutral","sentiment_score":0.0887269675731659},{"text":"So I can definitely do that side of things.","start":506.125,"end":508.385,"sentiment":"neutral","sentiment_score":0.2712961319420073},{"text":"Now on the side of, I guess, you're rolling out, I would be amiss if I didn't at least ask the question that you're still comfortable going ahead with the rollout.","start":508.765,"end":517.36,"sentiment":"neutral","sentiment_score":-0.18498312213247822},{"text":"The money is","start":517.36,"end":518.33997,"sentiment":"neutral","sentiment_score":-0.15106250842412314}],"sentiment":"neutral","sentiment_score":-0.08311982173472643,"channel":0,"num_words":44,"start":505.80502,"end":518.33997},{"sentences":[{"text":"Yeah.","start":517.92,"end":518.42,"sentiment":"neutral","sentiment_score":-0.14011597633361816}],"sentiment":"neutral","sentiment_score":-0.14011597633361816,"channel":1,"num_words":1,"start":517.92,"end":518.42},{"sentences":[{"text":"sitting","start":518.63995,"end":518.95996,"sentiment":"neutral","sentiment_score":-0.165640726685524}],"sentiment":"neutral","sentiment_score":-0.165640726685524,"channel":0,"num_words":1,"start":518.63995,"end":518.95996},{"sentences":[{"text":"No.","start":518.95996,"end":519.45996,"sentiment":"neutral","sentiment_score":-0.11589820683002472}],"sentiment":"neutral","sentiment_score":-0.11589820683002472,"channel":1,"num_words":1,"start":518.95996,"end":519.45996},{"sentences":[{"text":"in cash in hub 24 ready to go.","start":518.95996,"end":521.04,"sentiment":"neutral","sentiment_score":0.27406345680356026},{"text":"I would say that the money will be rolling out within the next couple of days, if not today,","start":521.04,"end":525.69995,"sentiment":"positive","sentiment_score":0.3630388426153283}],"sentiment":"positive","sentiment_score":0.33667576533776744,"channel":0,"num_words":27,"start":518.95996,"end":525.69995},{"sentences":[{"text":"I'm happy to","start":525.92,"end":526.63995,"sentiment":"positive","sentiment_score":0.6047390500704447}],"sentiment":"positive","sentiment_score":0.6047390500704447,"channel":1,"num_words":3,"start":525.92,"end":526.63995},{"sentences":[{"text":"but","start":526.48,"end":526.63995,"sentiment":"positive","sentiment_score":0.42288804054260254}],"sentiment":"positive","sentiment_score":0.42288804054260254,"channel":0,"num_words":1,"start":526.48,"end":526.63995},{"sentences":[{"text":"fill","start":526.63995,"end":526.88,"sentiment":"positive","sentiment_score":0.3923311829566955}],"sentiment":"positive","sentiment_score":0.3923311829566955,"channel":1,"num_words":1,"start":526.63995,"end":526.88},{"sentences":[{"text":"I do","start":526.63995,"end":526.95996,"sentiment":"positive","sentiment_score":0.3700716346502304}],"sentiment":"positive","sentiment_score":0.3700716346502304,"channel":0,"num_words":2,"start":526.63995,"end":526.95996},{"sentences":[{"text":"it","start":526.88,"end":527.04,"sentiment":"positive","sentiment_score":0.5023235082626343}],"sentiment":"positive","sentiment_score":0.5023235082626343,"channel":1,"num_words":1,"start":526.88,"end":527.04},{"sentences":[{"text":"wanna","start":526.95996,"end":527.36,"sentiment":"neutral","sentiment_score":0.29952335357666016}],"sentiment":"neutral","sentiment_score":0.29952335357666016,"channel":0,"num_words":1,"start":526.95996,"end":527.36},{"sentences":[{"text":"all over","start":527.04,"end":527.44,"sentiment":"neutral","sentiment_score":0.23997660726308823}],"sentiment":"neutral","sentiment_score":0.23997660726308823,"channel":1,"num_words":2,"start":527.04,"end":527.44},{"sentences":[{"text":"ask.","start":527.36,"end":527.86,"sentiment":"neutral","sentiment_score":0.2861148416996002}],"sentiment":"neutral","sentiment_score":0.2861148416996002,"channel":0,"num_words":1,"start":527.36,"end":527.86},{"sentences":[{"text":"the super, but I was concerned with the income protection because I I knew I'd had it, but they claimed I didn't.","start":527.44,"end":533.435,"sentiment":"neutral","sentiment_score":-0.095559329979799},{"text":"But that's why I was glad that Kaiden rang to let me know I did have it.","start":533.435,"end":539.135,"sentiment":"positive","sentiment_score":0.4978676543516271},{"text":"And I've spoken","start":539.915,"end":540.635,"sentiment":"neutral","sentiment_score":0.06843001022934914}],"sentiment":"neutral","sentiment_score":0.1563508308359555,"channel":1,"num_words":42,"start":527.44,"end":540.635},{"sentences":[{"text":"Yeah.","start":540.425,"end":540.925,"sentiment":"neutral","sentiment_score":0.004037491977214813}],"sentiment":"neutral","sentiment_score":0.004037491977214813,"channel":0,"num_words":1,"start":540.425,"end":540.925},{"sentences":[{"text":"to them about it","start":540.635,"end":541.275,"sentiment":"neutral","sentiment_score":0.014966932125389576}],"sentiment":"neutral","sentiment_score":0.014966932125389576,"channel":1,"num_words":4,"start":540.635,"end":541.275},{"sentences":[{"text":"Well","start":541.225,"end":541.725,"sentiment":"neutral","sentiment_score":-0.06379926204681396}],"sentiment":"neutral","sentiment_score":-0.06379926204681396,"channel":0,"num_words":1,"start":541.225,"end":541.725},{"sentences":[{"text":"since, and they wanted me to go through a whole lot of interviews with another one, But I'll just cancel all","start":541.275,"end":546.28,"sentiment":"neutral","sentiment_score":-0.1436381425176348}],"sentiment":"neutral","sentiment_score":-0.1436381425176348,"channel":1,"num_words":21,"start":541.275,"end":546.28},{"sentences":[{"text":"you","start":547.63995,"end":547.95996,"sentiment":"neutral","sentiment_score":-0.24525408446788788}],"sentiment":"neutral","sentiment_score":-0.24525408446788788,"channel":0,"num_words":1,"start":547.63995,"end":547.95996},{"sentences":[{"text":"that","start":547.88,"end":548.38,"sentiment":"neutral","sentiment_score":-0.23284301161766052}],"sentiment":"neutral","sentiment_score":-0.23284301161766052,"channel":1,"num_words":1,"start":547.88,"end":548.38},{"sentences":[{"text":"to be completely frank with you,","start":548.68,"end":550.3,"sentiment":"neutral","sentiment_score":-0.24328912794589996}],"sentiment":"neutral","sentiment_score":-0.24328912794589996,"channel":0,"num_words":6,"start":548.68,"end":550.3},{"sentences":[{"text":"for","start":549.98,"end":550.48,"sentiment":"neutral","sentiment_score":-0.2391374409198761}],"sentiment":"neutral","sentiment_score":-0.2391374409198761,"channel":1,"num_words":1,"start":549.98,"end":550.48},{"sentences":[{"text":"you have pending surgery.","start":550.68,"end":552.22,"sentiment":"neutral","sentiment_score":-0.19588522985577583}],"sentiment":"neutral","sentiment_score":-0.19588522985577583,"channel":0,"num_words":4,"start":550.68,"end":552.22},{"sentences":[{"text":"you.","start":552.08,"end":552.58,"sentiment":"neutral","sentiment_score":-0.10615656524896622}],"sentiment":"neutral","sentiment_score":-0.10615656524896622,"channel":1,"num_words":1,"start":552.08,"end":552.58},{"sentences":[{"text":"No insurer is gonna touch you while you","start":552.51996,"end":554.19995,"sentiment":"neutral","sentiment_score":-0.22935597971081734}],"sentiment":"neutral","sentiment_score":-0.22935597971081734,"channel":0,"num_words":8,"start":552.51996,"end":554.19995},{"sentences":[{"text":"That's","start":554.18,"end":554.42,"sentiment":"neutral","sentiment_score":-0.13883034884929657}],"sentiment":"neutral","sentiment_score":-0.13883034884929657,"channel":1,"num_words":1,"start":554.18,"end":554.42},{"sentences":[{"text":"have pending","start":554.19995,"end":554.68,"sentiment":"neutral","sentiment_score":-0.13164298981428146}],"sentiment":"neutral","sentiment_score":-0.13164298981428146,"channel":0,"num_words":2,"start":554.19995,"end":554.68},{"sentences":[{"text":"exactly","start":554.42,"end":554.92,"sentiment":"neutral","sentiment_score":-0.11292500793933868}],"sentiment":"neutral","sentiment_score":-0.11292500793933868,"channel":1,"num_words":1,"start":554.42,"end":554.92},{"sentences":[{"text":"surgery.","start":554.68,"end":555.18,"sentiment":"neutral","sentiment_score":-0.12725163996219635}],"sentiment":"neutral","sentiment_score":-0.12725163996219635,"channel":0,"num_words":1,"start":554.68,"end":555.18},{"sentences":[{"text":"what I thought.","start":554.98,"end":555.86,"sentiment":"neutral","sentiment_score":-0.08953562378883362},{"text":"Yes.","start":555.86,"end":556.36,"sentiment":"neutral","sentiment_score":-0.00447072833776474}],"sentiment":"neutral","sentiment_score":-0.0682693999260664,"channel":1,"num_words":4,"start":554.98,"end":556.36},{"sentences":[{"text":"Yeah.","start":557.325,"end":557.825,"sentiment":"neutral","sentiment_score":-0.0003218315541744232}],"sentiment":"neutral","sentiment_score":-0.0003218315541744232,"channel":0,"num_words":1,"start":557.325,"end":557.825},{"sentences":[{"text":"Yeah.","start":557.355,"end":557.835,"sentiment":"neutral","sentiment_score":0.003739936277270317},{"text":"I figured","start":557.835,"end":558.415,"sentiment":"neutral","sentiment_score":-0.003571019507944584}],"sentiment":"neutral","sentiment_score":-0.0011340342462062836,"channel":1,"num_words":3,"start":557.355,"end":558.415},{"sentences":[{"text":"After the surgery is done, after you've recovered, after you've got a clean bill of health, sure.","start":558.28503,"end":562.205,"sentiment":"neutral","sentiment_score":-0.009338261888307683},{"text":"Insurers will look at you again,","start":562.205,"end":563.565,"sentiment":"neutral","sentiment_score":-0.0747715358932813}],"sentiment":"neutral","sentiment_score":-0.026407811628735584,"channel":0,"num_words":23,"start":558.28503,"end":563.565},{"sentences":[{"text":"that.","start":563.275,"end":563.775,"sentiment":"neutral","sentiment_score":-0.07619278877973557}],"sentiment":"neutral","sentiment_score":-0.07619278877973557,"channel":1,"num_words":1,"start":563.275,"end":563.775},{"sentences":[{"text":"but prior to, no insurer is gonna look at you.","start":563.565,"end":566.625,"sentiment":"neutral","sentiment_score":-0.14609986543655396}],"sentiment":"neutral","sentiment_score":-0.14609986543655396,"channel":0,"num_words":10,"start":563.565,"end":566.625},{"sentences":[{"text":"Yeah.","start":566.235,"end":566.555,"sentiment":"neutral","sentiment_score":-0.028666451573371887},{"text":"I figured that.","start":566.555,"end":567.275,"sentiment":"neutral","sentiment_score":-0.03156048307816187},{"text":"Yeah.","start":567.275,"end":567.775,"sentiment":"neutral","sentiment_score":0.0099114291369915}],"sentiment":"neutral","sentiment_score":-0.022687294334173203,"channel":1,"num_words":5,"start":566.235,"end":567.775},{"sentences":[{"text":"Yep.","start":568.69,"end":569.19,"sentiment":"neutral","sentiment_score":0.030509157106280327},{"text":"So I what I'll do is I will request the claims back.","start":570.69,"end":574.15,"sentiment":"neutral","sentiment_score":0.030495733798791964},{"text":"And then second to that, you have until March.","start":574.85004,"end":581.59,"sentiment":"neutral","sentiment_score":0.003024191078212526},{"text":"So, like, I","start":582.235,"end":582.715,"sentiment":"neutral","sentiment_score":0.0013172210504611332}],"sentiment":"neutral","sentiment_score":0.017105093821883202,"channel":0,"num_words":25,"start":568.69,"end":582.715},{"sentences":[{"text":"Mhmm.","start":582.66,"end":583.095,"sentiment":"neutral","sentiment_score":-0.0017770295962691307}],"sentiment":"neutral","sentiment_score":-0.0017770295962691307,"channel":1,"num_words":1,"start":582.66,"end":583.095},{"sentences":[{"text":"wanna be clear, your policy is paid up until March, but you will need to get","start":582.715,"end":586.555,"sentiment":"neutral","sentiment_score":-0.016966929542832077}],"sentiment":"neutral","sentiment_score":-0.016966929542832077,"channel":0,"num_words":16,"start":582.715,"end":586.555},{"sentences":[{"text":"No.","start":586.45496,"end":586.615,"sentiment":"neutral","sentiment_score":-0.1459580808877945}],"sentiment":"neutral","sentiment_score":-0.1459580808877945,"channel":1,"num_words":1,"start":586.45496,"end":586.615},{"sentences":[{"text":"the","start":586.555,"end":586.955,"sentiment":"neutral","sentiment_score":-0.129255473613739}],"sentiment":"neutral","sentiment_score":-0.129255473613739,"channel":0,"num_words":1,"start":586.555,"end":586.955},{"sentences":[{"text":"No.","start":586.615,"end":586.935,"sentiment":"neutral","sentiment_score":-0.18899565935134888},{"text":"I'm","start":586.935,"end":587.175,"sentiment":"neutral","sentiment_score":-0.16195112466812134}],"sentiment":"neutral","sentiment_score":-0.1754733920097351,"channel":1,"num_words":2,"start":586.615,"end":587.175},{"sentences":[{"text":"instruction","start":586.955,"end":587.455,"sentiment":"neutral","sentiment_score":-0.08777043223381042}],"sentiment":"neutral","sentiment_score":-0.08777043223381042,"channel":0,"num_words":1,"start":586.955,"end":587.455},{"sentences":[{"text":"I'm pretty good","start":587.175,"end":587.81494,"sentiment":"neutral","sentiment_score":0.02264733115832011}],"sentiment":"neutral","sentiment_score":0.02264733115832011,"channel":1,"num_words":3,"start":587.175,"end":587.81494},{"sentences":[{"text":"like, the","start":587.59503,"end":587.91504,"sentiment":"neutral","sentiment_score":-0.04853501543402672}],"sentiment":"neutral","sentiment_score":-0.04853501543402672,"channel":0,"num_words":2,"start":587.59503,"end":587.91504},{"sentences":[{"text":"healer.","start":587.81494,"end":588.21497,"sentiment":"neutral","sentiment_score":-0.05149158462882042}],"sentiment":"neutral","sentiment_score":-0.05149158462882042,"channel":1,"num_words":1,"start":587.81494,"end":588.21497},{"sentences":[{"text":"payment","start":587.91504,"end":588.235,"sentiment":"neutral","sentiment_score":-0.08230100572109222}],"sentiment":"neutral","sentiment_score":-0.08230100572109222,"channel":0,"num_words":1,"start":587.91504,"end":588.235},{"sentences":[{"text":"I","start":588.21497,"end":588.375,"sentiment":"neutral","sentiment_score":-0.053993698209524155}],"sentiment":"neutral","sentiment_score":-0.053993698209524155,"channel":1,"num_words":1,"start":588.21497,"end":588.375},{"sentences":[{"text":"instructions","start":588.235,"end":588.735,"sentiment":"neutral","sentiment_score":-0.03811201825737953}],"sentiment":"neutral","sentiment_score":-0.03811201825737953,"channel":0,"num_words":1,"start":588.235,"end":588.735},{"sentences":[{"text":"reckon I'll be","start":588.375,"end":589.33496,"sentiment":"neutral","sentiment_score":-0.03141736487547556}],"sentiment":"neutral","sentiment_score":-0.03141736487547556,"channel":1,"num_words":3,"start":588.375,"end":589.33496},{"sentences":[{"text":"changed.","start":588.955,"end":589.455,"sentiment":"neutral","sentiment_score":-0.026685714721679688}],"sentiment":"neutral","sentiment_score":-0.026685714721679688,"channel":0,"num_words":1,"start":588.955,"end":589.455},{"sentences":[{"text":"I reckon I'll be good to go in September.","start":589.33496,"end":591.19495,"sentiment":"neutral","sentiment_score":0.15952366093794504},{"text":"I'm a pretty good healer.","start":591.33496,"end":592.475,"sentiment":"neutral","sentiment_score":0.2661390036344528}],"sentiment":"neutral","sentiment_score":0.19760056904384068,"channel":1,"num_words":14,"start":589.33496,"end":592.475},{"sentences":[{"text":"Oh, no.","start":593.115,"end":594.155,"sentiment":"neutral","sentiment_score":-0.1375671997666359},{"text":"It's not that.","start":594.155,"end":594.715,"sentiment":"neutral","sentiment_score":-0.1897174616654714},{"text":"It's your your resolution life policy.","start":594.715,"end":597.115,"sentiment":"neutral","sentiment_score":-0.17395829409360886},{"text":"If if the payment instructions are not changed over to your new super fund by March, the policy","start":597.115,"end":603.07,"sentiment":"neutral","sentiment_score":-0.28475430897540516}],"sentiment":"neutral","sentiment_score":-0.24184876243615971,"channel":0,"num_words":29,"start":593.115,"end":603.07},{"sentences":[{"text":"Mhmm.","start":602.79,"end":603.29,"sentiment":"neutral","sentiment_score":-0.29170113801956177}],"sentiment":"neutral","sentiment_score":-0.29170113801956177,"channel":1,"num_words":1,"start":602.79,"end":603.29},{"sentences":[{"text":"will lapse because it won't pay.","start":603.07,"end":604.93,"sentiment":"negative","sentiment_score":-0.3879095067580541},{"text":"So you","start":604.99,"end":605.39,"sentiment":"neutral","sentiment_score":-0.09525899961590767}],"sentiment":"neutral","sentiment_score":-0.3147468799725175,"channel":0,"num_words":8,"start":603.07,"end":605.39},{"sentences":[{"text":"Oh.","start":605.35,"end":605.67,"sentiment":"neutral","sentiment_score":-0.08754722028970718}],"sentiment":"neutral","sentiment_score":-0.08754722028970718,"channel":1,"num_words":1,"start":605.35,"end":605.67},{"sentences":[{"text":"need to","start":605.39,"end":605.71,"sentiment":"neutral","sentiment_score":-0.07155660167336464}],"sentiment":"neutral","sentiment_score":-0.07155660167336464,"channel":0,"num_words":2,"start":605.39,"end":605.71},{"sentences":[{"text":"Oh,","start":605.67,"end":605.91,"sentiment":"neutral","sentiment_score":-0.06074287369847298}],"sentiment":"neutral","sentiment_score":-0.06074287369847298,"channel":1,"num_words":1,"start":605.67,"end":605.91},{"sentences":[{"text":"make sure","start":605.71,"end":606.11,"sentiment":"neutral","sentiment_score":-0.06730956956744194}],"sentiment":"neutral","sentiment_score":-0.06730956956744194,"channel":0,"num_words":2,"start":605.71,"end":606.11},{"sentences":[{"text":"okay.","start":605.91,"end":606.23,"sentiment":"neutral","sentiment_score":-0.04960670322179794}],"sentiment":"neutral","sentiment_score":-0.04960670322179794,"channel":1,"num_words":1,"start":605.91,"end":606.23},{"sentences":[{"text":"with","start":606.11,"end":606.43,"sentiment":"neutral","sentiment_score":-0.03642797842621803}],"sentiment":"neutral","sentiment_score":-0.03642797842621803,"channel":0,"num_words":1,"start":606.11,"end":606.43},{"sentences":[{"text":"Yeah.","start":606.23,"end":606.55,"sentiment":"neutral","sentiment_score":-0.014271566644310951}],"sentiment":"neutral","sentiment_score":-0.014271566644310951,"channel":1,"num_words":1,"start":606.23,"end":606.55},{"sentences":[{"text":"your","start":606.43,"end":606.83,"sentiment":"neutral","sentiment_score":-0.0174222681671381}],"sentiment":"neutral","sentiment_score":-0.0174222681671381,"channel":0,"num_words":1,"start":606.43,"end":606.83},{"sentences":[{"text":"Okay.","start":606.55,"end":606.87,"sentiment":"neutral","sentiment_score":-0.009510967880487442}],"sentiment":"neutral","sentiment_score":-0.009510967880487442,"channel":1,"num_words":1,"start":606.55,"end":606.87},{"sentences":[{"text":"new","start":606.83,"end":607.33,"sentiment":"neutral","sentiment_score":-0.003840923309326172}],"sentiment":"neutral","sentiment_score":-0.003840923309326172,"channel":0,"num_words":1,"start":606.83,"end":607.33},{"sentences":[{"text":"Yeah.","start":606.87,"end":607.02997,"sentiment":"neutral","sentiment_score":0.009013046510517595},{"text":"Yeah.","start":607.02997,"end":607.19,"sentiment":"neutral","sentiment_score":0.024917438626289368},{"text":"Yep.","start":607.19,"end":607.51,"sentiment":"neutral","sentiment_score":0.043861933052539825},{"text":"Yep.","start":607.51,"end":608.01,"sentiment":"neutral","sentiment_score":0.03844277560710907}],"sentiment":"neutral","sentiment_score":0.029058798449113965,"channel":1,"num_words":4,"start":606.87,"end":608.01},{"sentences":[{"text":"your new pro your new provider, like, your new adviser, that they request to have the policy changed to be paid by the other provider.","start":608.35004,"end":617.97504,"sentiment":"neutral","sentiment_score":-0.012475430965423584},{"text":"You have till March","start":618.03503,"end":618.755,"sentiment":"neutral","sentiment_score":-0.02188601903617382}],"sentiment":"neutral","sentiment_score":-0.013773443113113272,"channel":0,"num_words":29,"start":608.35004,"end":618.755},{"sentences":[{"text":"Okay.","start":618.605,"end":619.105,"sentiment":"neutral","sentiment_score":-0.00999496690928936}],"sentiment":"neutral","sentiment_score":-0.00999496690928936,"channel":1,"num_words":1,"start":618.605,"end":619.105},{"sentences":[{"text":"to do it,","start":618.755,"end":619.315,"sentiment":"neutral","sentiment_score":0.03849719216426214}],"sentiment":"neutral","sentiment_score":0.03849719216426214,"channel":0,"num_words":3,"start":618.755,"end":619.315},{"sentences":[{"text":"Yep.","start":619.165,"end":619.665,"sentiment":"neutral","sentiment_score":0.016226880252361298}],"sentiment":"neutral","sentiment_score":0.016226880252361298,"channel":1,"num_words":1,"start":619.165,"end":619.665},{"sentences":[{"text":"but","start":619.315,"end":619.815,"sentiment":"neutral","sentiment_score":0.012759109027683737}],"sentiment":"neutral","sentiment_score":0.012759109027683737,"channel":0,"num_words":1,"start":619.315,"end":619.815},{"sentences":[{"text":"Yep.","start":619.725,"end":620.225,"sentiment":"neutral","sentiment_score":0.007635995745658875}],"sentiment":"neutral","sentiment_score":0.007635995745658875,"channel":1,"num_words":1,"start":619.725,"end":620.225},{"sentences":[{"text":"as we all know, we blink and it's Christmas, and then we blink and it's Easter, and we blink it's Christmas again.","start":620.275,"end":625.015,"sentiment":"neutral","sentiment_score":-0.011681576301767067}],"sentiment":"neutral","sentiment_score":-0.011681576301767067,"channel":0,"num_words":22,"start":620.275,"end":625.015},{"sentences":[{"text":"The whole the lighters are older.","start":625.23,"end":627.73,"sentiment":"neutral","sentiment_score":-0.07190604880452156},{"text":"We're blinking it three years later.","start":627.95,"end":629.73,"sentiment":"neutral","sentiment_score":-0.033629306592047215}],"sentiment":"neutral","sentiment_score":-0.05276767769828439,"channel":1,"num_words":12,"start":625.23,"end":629.73},{"sentences":[{"text":"Yeah.","start":631.08,"end":631.58,"sentiment":"neutral","sentiment_score":0.010423132218420506},{"text":"Yeah.","start":631.72,"end":632.04,"sentiment":"neutral","sentiment_score":0.01025394443422556},{"text":"I","start":632.04,"end":632.28,"sentiment":"neutral","sentiment_score":0.010550260543823242}],"sentiment":"neutral","sentiment_score":0.010409112398823103,"channel":0,"num_words":3,"start":631.08,"end":632.28},{"sentences":[{"text":"Yeah.","start":632.27,"end":632.77,"sentiment":"neutral","sentiment_score":0.01399677712470293}],"sentiment":"neutral","sentiment_score":0.01399677712470293,"channel":1,"num_words":1,"start":632.27,"end":632.77},{"sentences":[{"text":"know.","start":632.28,"end":632.6,"sentiment":"neutral","sentiment_score":0.014189573004841805},{"text":"Trust me.","start":632.6,"end":633.32,"sentiment":"neutral","sentiment_score":0.023651459254324436},{"text":"I was just looking at the other day and my kids were like, oh, this year's gone real fast.","start":633.32,"end":638.68,"sentiment":"neutral","sentiment_score":-0.0465690377903612},{"text":"I was like, oh, don't don't know what you're talking about.","start":638.68,"end":640.52,"sentiment":"neutral","sentiment_score":-0.05547326820140535},{"text":"I'm pretty sure I'm still in 2022.","start":640.52,"end":642.855,"sentiment":"neutral","sentiment_score":-0.031380507562841685}],"sentiment":"neutral","sentiment_score":-0.04132971824146807,"channel":0,"num_words":40,"start":632.28,"end":642.855},{"sentences":[{"text":"Yeah.","start":643.775,"end":644.015,"sentiment":"neutral","sentiment_score":-0.01520044356584549},{"text":"Yeah.","start":644.015,"end":644.335,"sentiment":"neutral","sentiment_score":-0.023401644080877304},{"text":"Why why do you hit your fifth 50, then everything changes.","start":644.335,"end":647.135,"sentiment":"neutral","sentiment_score":-0.07725272056731311},{"text":"Trust me.","start":647.135,"end":647.875,"sentiment":"neutral","sentiment_score":-0.034376067109405994}],"sentiment":"neutral","sentiment_score":-0.06380894320706526,"channel":1,"num_words":15,"start":643.775,"end":647.875},{"sentences":[{"text":"Oh, don't push it away.","start":649.095,"end":650.535,"sentiment":"neutral","sentiment_score":-0.1539830595254898},{"text":"I'm in my forties.","start":650.535,"end":651.51495,"sentiment":"neutral","sentiment_score":-0.07588287256658077},{"text":"I'm still","start":651.57495,"end":653.01495,"sentiment":"neutral","sentiment_score":-0.05926441587507725}],"sentiment":"neutral","sentiment_score":-0.1083614199676297,"channel":0,"num_words":11,"start":649.095,"end":653.01495},{"sentences":[{"text":"No.","start":652.99,"end":653.23004,"sentiment":"neutral","sentiment_score":-0.104097418487072}],"sentiment":"neutral","sentiment_score":-0.104097418487072,"channel":1,"num_words":1,"start":652.99,"end":653.23004},{"sentences":[{"text":"getting","start":653.01495,"end":653.33496,"sentiment":"neutral","sentiment_score":-0.07462730258703232}],"sentiment":"neutral","sentiment_score":-0.07462730258703232,"channel":0,"num_words":1,"start":653.01495,"end":653.33496},{"sentences":[{"text":"You're","start":653.23004,"end":653.47003,"sentiment":"neutral","sentiment_score":-0.15621159970760343}],"sentiment":"neutral","sentiment_score":-0.15621159970760343,"channel":1,"num_words":1,"start":653.23004,"end":653.47003},{"sentences":[{"text":"my head","start":653.33496,"end":653.57495,"sentiment":"neutral","sentiment_score":-0.19461093842983246}],"sentiment":"neutral","sentiment_score":-0.19461093842983246,"channel":0,"num_words":2,"start":653.33496,"end":653.57495},{"sentences":[{"text":"not","start":653.47003,"end":653.63,"sentiment":"neutral","sentiment_score":-0.1631970256567001}],"sentiment":"neutral","sentiment_score":-0.1631970256567001,"channel":1,"num_words":1,"start":653.47003,"end":653.63},{"sentences":[{"text":"around","start":653.57495,"end":653.89496,"sentiment":"neutral","sentiment_score":-0.1826154887676239}],"sentiment":"neutral","sentiment_score":-0.1826154887676239,"channel":0,"num_words":1,"start":653.57495,"end":653.89496},{"sentences":[{"text":"there yet.","start":653.63,"end":654.37,"sentiment":"neutral","sentiment_score":-0.15218452364206314}],"sentiment":"neutral","sentiment_score":-0.15218452364206314,"channel":1,"num_words":2,"start":653.63,"end":654.37},{"sentences":[{"text":"being forties.","start":653.89496,"end":654.555,"sentiment":"neutral","sentiment_score":-0.054810935631394386}],"sentiment":"neutral","sentiment_score":-0.054810935631394386,"channel":0,"num_words":2,"start":653.89496,"end":654.555},{"sentences":[{"text":"When you hit safety,","start":654.83,"end":655.87,"sentiment":"neutral","sentiment_score":-0.037188829854130745}],"sentiment":"neutral","sentiment_score":-0.037188829854130745,"channel":1,"num_words":4,"start":654.83,"end":655.87},{"sentences":[{"text":"Not yet.","start":655.415,"end":656.15497,"sentiment":"neutral","sentiment_score":-0.12783105298876762}],"sentiment":"neutral","sentiment_score":-0.12783105298876762,"channel":0,"num_words":2,"start":655.415,"end":656.15497},{"sentences":[{"text":"mine just goes just goes to crap, basically.","start":655.87,"end":658.21,"sentiment":"neutral","sentiment_score":-0.220695860683918}],"sentiment":"neutral","sentiment_score":-0.220695860683918,"channel":1,"num_words":8,"start":655.87,"end":658.21},{"sentences":[{"text":"Good.","start":659.69,"end":659.93,"sentiment":"positive","sentiment_score":0.41299548745155334},{"text":"Good.","start":659.93,"end":660.43,"sentiment":"positive","sentiment_score":0.4908914566040039},{"text":"Something to look forward to.","start":660.64996,"end":661.94995,"sentiment":"positive","sentiment_score":0.48201402425765993},{"text":"Alright.","start":663.85,"end":664.17,"sentiment":"neutral","sentiment_score":0.16393500566482544},{"text":"Well, I will put a note on file letting the team know that the rollover out is still getting actioned.","start":664.17,"end":670.02997,"sentiment":"neutral","sentiment_score":0.12482647188007831}],"sentiment":"neutral","sentiment_score":0.2133721967360803,"channel":0,"num_words":28,"start":659.69,"end":670.02997},{"sentences":[{"text":"I will flick a email off to RedLife and get claims pack issued to you.","start":670.695,"end":675.835,"sentiment":"neutral","sentiment_score":0.09284629374742508}],"sentiment":"neutral","sentiment_score":0.09284629374742508,"channel":0,"num_words":15,"start":670.695,"end":675.835},{"sentences":[{"text":"Yeah.","start":676.08997,"end":676.33,"sentiment":"neutral","sentiment_score":0.03509163111448288},{"text":"Could you get that issued via post?","start":676.33,"end":678.08997,"sentiment":"neutral","sentiment_score":0.025271921418607235},{"text":"It's just that we don't have a printer at home.","start":678.08997,"end":680.35,"sentiment":"neutral","sentiment_score":-0.07663827836513519},{"text":"Is that possible?","start":682.57,"end":683.55,"sentiment":"neutral","sentiment_score":-0.029618737598260243},{"text":"Or yeah.","start":683.61,"end":685.45,"sentiment":"neutral","sentiment_score":-0.05757172405719757}],"sentiment":"neutral","sentiment_score":-0.03297336363112149,"channel":1,"num_words":23,"start":676.08997,"end":685.45},{"sentences":[{"text":"It's just that I don't have a printer, and my laptop's, like, apparently, ancient according to the kids.","start":685.45,"end":691.31,"sentiment":"neutral","sentiment_score":-0.1034409465889136},{"text":"You know?","start":692.115,"end":692.755,"sentiment":"neutral","sentiment_score":-0.05106457322835922},{"text":"It's five years old.","start":692.755,"end":693.715,"sentiment":"neutral","sentiment_score":-0.06875897757709026},{"text":"Apparently, that's","start":693.715,"end":694.275,"sentiment":"neutral","sentiment_score":-0.05505131930112839}],"sentiment":"neutral","sentiment_score":-0.09035402822953004,"channel":1,"num_words":26,"start":685.45,"end":694.275},{"sentences":[{"text":"Yep.","start":694.1,"end":694.6,"sentiment":"neutral","sentiment_score":-0.03341617062687874}],"sentiment":"neutral","sentiment_score":-0.03341617062687874,"channel":0,"num_words":1,"start":694.1,"end":694.6},{"sentences":[{"text":"ancient.","start":694.275,"end":694.775,"sentiment":"neutral","sentiment_score":-0.04364905506372452},{"text":"You know?","start":695.395,"end":696.055,"sentiment":"neutral","sentiment_score":-0.02619115449488163}],"sentiment":"neutral","sentiment_score":-0.032010454684495926,"channel":1,"num_words":3,"start":694.275,"end":696.055},{"sentences":[{"text":"Yeah.","start":696.01996,"end":696.33997,"sentiment":"neutral","sentiment_score":-0.013145326636731625},{"text":"Yeah.","start":696.33997,"end":696.74,"sentiment":"neutral","sentiment_score":-0.0054726069793105125},{"text":"With the technology's sake, that's what they say.","start":696.74,"end":698.745,"sentiment":"neutral","sentiment_score":-0.0060315741575323045},{"text":"Don't worry.","start":698.825,"end":699.145,"sentiment":"neutral","sentiment_score":0.015496868174523115},{"text":"My kids","start":699.145,"end":699.545,"sentiment":"neutral","sentiment_score":0.014027069322764874}],"sentiment":"neutral","sentiment_score":-0.000558760848694614,"channel":0,"num_words":14,"start":696.01996,"end":699.545},{"sentences":[{"text":"Yeah.","start":699.315,"end":699.715,"sentiment":"neutral","sentiment_score":0.01538803055882454}],"sentiment":"neutral","sentiment_score":0.01538803055882454,"channel":1,"num_words":1,"start":699.315,"end":699.715},{"sentences":[{"text":"tell","start":699.545,"end":699.785,"sentiment":"neutral","sentiment_score":0.010513965040445328}],"sentiment":"neutral","sentiment_score":0.010513965040445328,"channel":0,"num_words":1,"start":699.545,"end":699.785},{"sentences":[{"text":"Yeah.","start":699.715,"end":700.215,"sentiment":"neutral","sentiment_score":0.016009703278541565}],"sentiment":"neutral","sentiment_score":0.016009703278541565,"channel":1,"num_words":1,"start":699.715,"end":700.215},{"sentences":[{"text":"me the same thing.","start":699.785,"end":700.685,"sentiment":"neutral","sentiment_score":0.026953417342156172}],"sentiment":"neutral","sentiment_score":0.026953417342156172,"channel":0,"num_words":4,"start":699.785,"end":700.685},{"sentences":[{"text":"Yeah.","start":701.075,"end":701.575,"sentiment":"neutral","sentiment_score":0.08882172405719757}],"sentiment":"neutral","sentiment_score":0.08882172405719757,"channel":1,"num_words":1,"start":701.075,"end":701.575},{"sentences":[{"text":"Cool.","start":703.545,"end":703.865,"sentiment":"neutral","sentiment_score":0.15601342916488647},{"text":"No.","start":703.865,"end":704.105,"sentiment":"neutral","sentiment_score":0.13182757794857025},{"text":"I can definitely do that.","start":704.105,"end":705.245,"sentiment":"neutral","sentiment_score":0.1901582360267639},{"text":"I'll I'll get them to post it to you.","start":705.305,"end":706.745,"sentiment":"neutral","sentiment_score":0.12536914398272833},{"text":"They have your current address on file anyway, so","start":706.745,"end":709.165,"sentiment":"neutral","sentiment_score":0.07497308899958928}],"sentiment":"neutral","sentiment_score":0.1216684913635254,"channel":0,"num_words":25,"start":703.545,"end":709.165},{"sentences":[{"text":"Yeah.","start":709.26,"end":709.74,"sentiment":"neutral","sentiment_score":0.05660727620124817}],"sentiment":"neutral","sentiment_score":0.05660727620124817,"channel":1,"num_words":1,"start":709.26,"end":709.74},{"sentences":[{"text":"shouldn't be","start":709.46497,"end":709.865,"sentiment":"neutral","sentiment_score":0.03501602075994015}],"sentiment":"neutral","sentiment_score":0.03501602075994015,"channel":0,"num_words":2,"start":709.46497,"end":709.865},{"sentences":[{"text":"Yeah.","start":709.74,"end":710.24,"sentiment":"neutral","sentiment_score":0.04903685301542282}],"sentiment":"neutral","sentiment_score":0.04903685301542282,"channel":1,"num_words":1,"start":709.74,"end":710.24},{"sentences":[{"text":"an issue.","start":709.865,"end":710.525,"sentiment":"neutral","sentiment_score":0.06550698727369308}],"sentiment":"neutral","sentiment_score":0.06550698727369308,"channel":0,"num_words":2,"start":709.865,"end":710.525},{"sentences":[{"text":"That'd be fantastic.","start":710.78,"end":711.76,"sentiment":"positive","sentiment_score":0.6516142090161642},{"text":"Thank you.","start":711.9,"end":712.56,"sentiment":"positive","sentiment_score":0.5683999359607697}],"sentiment":"positive","sentiment_score":0.6183284997940064,"channel":1,"num_words":5,"start":710.78,"end":712.56},{"sentences":[{"text":"Not a problem at all.","start":713.64,"end":714.52,"sentiment":"neutral","sentiment_score":0.28576014637947084},{"text":"Alright.","start":714.52,"end":714.76,"sentiment":"neutral","sentiment_score":0.18437501788139343},{"text":"Well, I'll get that all actioned for you.","start":714.76,"end":716.38,"sentiment":"neutral","sentiment_score":0.20020773634314537},{"text":"And otherwise, I wish you all the best moving forward with your new adviser.","start":716.68,"end":720.54004,"sentiment":"positive","sentiment_score":0.6193755567073822}],"sentiment":"positive","sentiment_score":0.4245034083724022,"channel":0,"num_words":28,"start":713.64,"end":720.54004},{"sentences":[{"text":"Thank you very much.","start":721.26,"end":722.29095,"sentiment":"positive","sentiment_score":0.8749952614307404},{"text":"You have a great day.","start":722.29095,"end":723.43097,"sentiment":"positive","sentiment_score":0.8444090843200683}],"sentiment":"positive","sentiment_score":0.8580029408137003,"channel":1,"num_words":9,"start":721.26,"end":723.43097},{"sentences":[{"text":"You too.","start":724.43097,"end":725.071,"sentiment":"positive","sentiment_score":0.6930563449859619},{"text":"Have a good one, Brandon.","start":725.071,"end":726.191,"sentiment":"positive","sentiment_score":0.6793361783027649}],"sentiment":"positive","sentiment_score":0.6832562259265355,"channel":0,"num_words":7,"start":724.43097,"end":726.191},{"sentences":[{"text":"Alright.","start":726.131,"end":726.61096,"sentiment":"neutral","sentiment_score":0.2892151474952698}],"sentiment":"neutral","sentiment_score":0.2892151474952698,"channel":1,"num_words":1,"start":726.131,"end":726.61096},{"sentences":[{"text":"Bye.","start":726.191,"end":726.691,"sentiment":"neutral","sentiment_score":0.1995505541563034}],"sentiment":"neutral","sentiment_score":0.1995505541563034,"channel":0,"num_words":1,"start":726.191,"end":726.691},{"sentences":[{"text":"Bye.","start":726.61096,"end":727.11096,"sentiment":"neutral","sentiment_score":-0.0870821624994278}],"sentiment":"neutral","sentiment_score":-0.0870821624994278,"channel":1,"num_words":1,"start":726.61096,"end":727.11096}]},"summary":{"result":"success","short":"The agent contacts the customer to clarify their insurance policy, which is still active and for 30 days. The policy is for the customer to pay for a 30-day waiting period and receive income protection. The customer is advised to submit a claim and provide necessary documents, and the policy is still active. The customer is warned to send claims packages via email and the policy will be paid until March."},"intents":{"segments":[{"text":"So like I said, I'm just giving you a call so we can I can, I guess, help clarify a few details and help explain a few things from my perspective? Yeah.","start_word":26,"end_word":57,"intents":[{"intent":"Clarify details","confidence_score":0.4695853},{"intent":"Explain issues","confidence_score":0.0031837837}]},{"text":"If you don't mind, I do need to let you know, obviously, our calls are recorded. And if you could complete security for me, it's just full name, date of birth, and address. Yeah.","start_word":58,"end_word":91,"intents":[{"intent":"Confirm identity","confidence_score":0.030020075}]},{"text":"And then the other thing with the insurance, is that adviser aware that you're going in for surgery? Is that correct? He is Yep. now. I rang him back and had a go with him Yep. because they basically said I had none. And then because Caden Yes, Caden. Yep.","start_word":272,"end_word":321,"intents":[{"intent":"End call","confidence_score":0.013544208}]},{"text":"So March 2013 was when the policy started. Yep. March 2027 is paid up until the the the policy is enforced. It's active, and it's claimable if you have a purpose to claim on it. Essentially speaking, it's a thirty day waiting period. So So after thirty can days you just clarify that for me, please?","start_word":536,"end_word":591,"intents":[{"intent":"Clarify policy status","confidence_score":0.042875037}]},{"text":"So the first time you will see a benefit will basically be two months after you finish work, but it pays backwards. You don't get paid for the waiting period, but it pays you for for any of the other periods of time. Okay.","start_word":658,"end_word":701,"intents":[{"intent":"Confirm benefit duration","confidence_score":0.00079689577}]},{"text":"You could you could I've submit never I've like, never you could used submit it before, the claim so I don't know. yeah.","start_word":792,"end_word":814,"intents":[{"intent":"Submit claim submitted","confidence_score":0.000017429344}]},{"text":"So August 19 is Oh, when oh, the surgery sorry. That is? was August, of course.","start_word":916,"end_word":931,"intents":[{"intent":"Confirm surgery date","confidence_score":0.13319556},{"intent":"Confirm surgery date","confidence_score":0.011452205}]},{"text":"Hernia, basically, half the size of my stomach brought on from a previous surgery from, I can't give you a date, but it was seven years, eight years ago, stoma, which Yep. basically gave me a colostomy bag, Yep. and I was with a colostomy bag for fourteen months. Yep.","start_word":996,"end_word":1045,"intents":[{"intent":"Report hernia","confidence_score":0.029256778}]},{"text":"But I can definitely initiate the claim. So I I the claims package comes out to you because I'm assuming you'll have, like, meetings with, like, your doctors and stuff like that.","start_word":1178,"end_word":1209,"intents":[{"intent":"Initiate claim","confidence_score":0.022164792}]},{"text":"So I can I can send for a client's back?","start_word":1308,"end_word":1317,"intents":[{"intent":"Request a callback","confidence_score":0.018025922}]},{"text":"I would say that the money will be rolling out within the next couple of days, if not today, I'm happy to but I fill do it wanna all over ask.","start_word":1618,"end_word":1648,"intents":[{"intent":"Arrange payment","confidence_score":0.0010465102}]},{"text":"So I what I'll do is I will request the claims back. And then second to that, you have until March.","start_word":1793,"end_word":1813,"intents":[{"intent":"Request claims","confidence_score":0.33678463}]},{"text":"I'm instruction I'm pretty good like, the healer. payment I instructions reckon I'll be changed.","start_word":1837,"end_word":1851,"intents":[{"intent":"Change policy","confidence_score":0.051750287}]},{"text":"Well, I will put a note on file letting the team know that the rollover out is still getting actioned. I will flick a email off to RedLife and get claims pack issued to you. Yeah.","start_word":2093,"end_word":2128,"intents":[{"intent":"Provide updates","confidence_score":0.0040974175}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Brendan. Is that a little bit better? That's a hell of a lot better.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.14188560843467712},{"text":"Yes. Thank you. That's okay. More than happy to accommodate.","start_word":16,"end_word":25,"sentiment":"positive","sentiment_score":0.6223165988922119},{"text":"So like I said, I'm just giving you a call so we can I can, I guess, help clarify a few details and help explain a few things from my perspective? Yeah. If you don't mind, I do need to let you know, obviously, our calls are recorded. And if you could complete security for me, it's just full name, date of birth, and address. Yeah. Of course. Brennan King. 01/02/1976. 27Solomon code, Goodenough4300.","start_word":26,"end_word":99,"sentiment":"neutral","sentiment_score":0.07863306254148483},{"text":"Fantastic.","start_word":100,"end_word":100,"sentiment":"positive","sentiment_score":0.4243577718734741},{"text":"Okay. So Caden raised your file with me, and I am aware that you are, I guess, rolling out to, another provider. Yep. I guess, a couple of things that Caden raised with me, and and I wanna be clear. I haven't I've literally just walked back into the office. I was in an investment summit for the morning. So I have not had a full look into your file nor have we spoken before. But No. No. a couple of I things I normally deal with Sammy Zetta or that I think his yes. name Yes. is. Debbie. Yeah. Yeah. Yeah. The one of the directors. Yeah. With okay. So the couple of things that that Caden just told like, spoke spoke to me about did raise a couple of flags. A, a adviser guaranteeing 20% returns. No adviser should ever guarantee anything No. because No. No. nothing No. No. No. is He ever didn't guaranteed. guarantee. He said that's Cool. a forecast of 20%. Yeah. That's fine. Perfect. Yeah. And then the other thing with the insurance, is that adviser aware that you're going in for surgery? Is that correct? He is Yep. now. I rang him back and had a go with him Yep. because they basically said I had none. And then because Caden Yes, Caden. Yep. rang and said, well, he checked it up quickly for me, and I do have incoming which I knew I did. Yeah. But, apparently, it hadn't rolled over to Hub twenty four because it was through. Yes. Yeah. So, Yes. obviously, he's gone through Hub twenty four, and I've said there's no insurances. I know I Yep. canceled everything else, Yes. but, yeah, I believe that one of the stipulations was I need that income protection just in case. Yeah. Yeah. Well, it's because you're pre you've only been with Hub twenty four for a few months. Yeah. Not very long at all. No. Because the insurance is not actually built into Hub twenty four. It's an external policy, and it just gets fed by Hub Yeah. 20 That's four, what you the know, that's to what pay the payments. other blog said. Yeah. Basically, yeah. So they're just two separate accounts. It's not like it's it's sitting in under. Essentially speaking, with the income protection oh, sorry. I just closed that window. Let me bring that back up. You you do have I you do have IP income protection. You've had it in place since 2013. I've So got it's a size band for years of lace. Yeah. or just a couple. Yeah. So March 2013 was when the policy started. Yep. March 2027 is paid up until the the the policy is enforced. It's active, and it's claimable if you have a purpose to claim on it. Essentially speaking, it's a thirty day waiting period. So So after thirty can days you just clarify that for me, please? So that's thirty day as to when I stop working or thirty days Cool. as to when I can start claiming? Thirty days from when you stop working. So from the day you stop work because of an illness or injury, the Okay. policy Okay. Yeah. will start basically accruing payments for you, Yep. and they get it pays out at the end of the month. So the first time you will see a benefit will basically be two months after you finish work, but it pays backwards. You don't get paid for the waiting period, but it pays you for for any of the other periods of time. Okay. So So if I'm are off you for two months, I have to wait a month before I can claim, and then I'm paid for two. Is that correct? Or Yeah. You'll still you'll if you're offered to you'll only get paid for one. So if you're offered two months, you'll get paid for one month worth of Okay. being off. I So see. they don't like, none Okay. of the no income protection policy will pay during its waiting period. Okay. Yeah. No problem. Alright. Yep.","start_word":101,"end_word":788,"sentiment":"neutral","sentiment_score":-0.010723163668867634},{"text":"Good to know.","start_word":789,"end_word":791,"sentiment":"positive","sentiment_score":0.3337727189064026},{"text":"You could you could I've submit never I've like, never you could used submit it before, the claim so I don't know. yeah. No. Yeah. Absolutely. No. That's okay. You could submit the claim today. You will don't you wouldn't submit today. We we could start the claim today. And what that what that would do with that would just essentially send you out all the claims pack and all the documents that you need to fill out just to, you know, Yeah. go If through if and that's do possible, yeah, because my surgery is on the nineteenth. So I'll of be next off month. from the nineteenth till, Yep. well, at the moment, the twenty fifth, but that depends on recovery, obviously. So August 19 is Oh, when oh, the surgery sorry. That is? was August, of course. Yeah. I was lost. Yeah. Sorry. Yeah. August. Yep. And then you're intending on returning to work when? Sorry? Twenty fifth of? I'm hoping, but it depends on recovery. So '20 Okay. September 5. Hoping Okay. to return to work, but it's a massive surgery. It's like a five hour surgery, apparently. May So I ask it's what you're a huge having one. done? Hernia, basically, half the size of my stomach brought on from a previous surgery from, I can't give you a date, but it was seven years, eight years ago, stoma, which Yep. basically gave me a colostomy bag, Yep. and I was with a colostomy bag for fourteen months. Yep. And wasn't the greatest of patients, obviously, because I didn't listen, and started lifting almost straight away without thinking, Yes. out of habit. You know? Yes. No. And I I've know. had the I've I had this hernia now for, I'm gonna say, six, seven years, and it's just gotten bigger.","start_word":792,"end_word":1096,"sentiment":"neutral","sentiment_score":-0.08060991235810225},{"text":"Now it's half the size of my stomach.","start_word":1097,"end_word":1104,"sentiment":"negative","sentiment_score":-0.3764453828334808},{"text":"yep. So we need to get Yeah. it patched, recovered, and put back Well, in. they they said that years ago, but I've been, like, going to doctors for two years, and they finally got around to it. So you know? And then all of a Yeah. sudden, it told me a month out of nowhere. They were like, we'll see Yeah. you in a month. Let's go. Yeah. Of course. Basically, yes. But I can definitely initiate the claim. So I I the claims package comes out to you because I'm assuming you'll have, like, meetings with, like, your doctors and stuff like that. Yeah. I have a couple before the surgery. I have one where I have to have Botox into my stomach, which will make the sinus a jelly. Yep. And then I have an anesthesiologist on this oh, the sorry. The Botox is on the fourth. Yeah. Anesthesiologist is on the seventh, but, apparently, I can still work in that time between. And then Yep. surgery Yep. Yes.","start_word":1105,"end_word":1276,"sentiment":"neutral","sentiment_score":-0.027606841176748276},{"text":"is the nineteenth, and I've gotta definitely stop working.","start_word":1277,"end_word":1285,"sentiment":"negative","sentiment_score":-0.5078530311584473},{"text":"Yeah. Well, we generally can't work while you sleep on a table. And then, yeah, you'll have to be off during recovery. So I can I can send for a client's back? So I can put a request in for a client's back to be sent to you. So it'll come through whoops. It'll come through to either email or post, generally email, unless you really, really, really want it posted. From there, there's a requirement for you to fill out, like, bits and pieces. So it's, you know, this is the job that I do right now, and this is what I have been doing, and I can't work because of surgery. And this is the expected Yes. time frame that I have off, and then your doctor will also sign off on on one. So the claim's back's pretty clear. Like, they're not they don't try to be obtuse with how they design Yep. them. Yeah. Yeah. It Yeah. is a little bit of paperwork, but generally speaking, for any I understand client that that. Yeah. It's insurance. knows I'll quote as well as paperwork. Yeah. Yeah. oh, wait. But for any client that I that knows that they're gonna be off, I always try and get the claims back before they're gonna be off because when you're off, you don't want to be running around trying to see people and or making Yep. extra doctor's appointments on top of what you already have to make. So if you have the documents ahead of time, you can take them to doctor's appointments that you already have scheduled. Yeah. That's all I say hyped for you. Yeah. So I can definitely do that side of things. Now on the side of, I guess, you're rolling out, I would be amiss if I didn't at least ask the question that you're still comfortable going ahead with the rollout. The money is Yeah. sitting in No.","start_word":1286,"end_word":1610,"sentiment":"neutral","sentiment_score":-0.06443271040916443},{"text":"cash in hub 24 ready to go. I would say that the money will be rolling out within the next couple of days, if not today, I'm happy to but I fill do it wanna all over ask.","start_word":1611,"end_word":1648,"sentiment":"positive","sentiment_score":0.37287282943725586},{"text":"the super, but I was concerned with the income protection because I I knew I'd had it, but they claimed I didn't.","start_word":1649,"end_word":1670,"sentiment":"neutral","sentiment_score":-0.09932318329811096},{"text":"But that's why I was glad that Kaiden rang to let me know I did have it.","start_word":1671,"end_word":1687,"sentiment":"positive","sentiment_score":0.4759123623371124},{"text":"And I've spoken Yeah. to them about it Well since, and they wanted me to go through a whole lot of interviews with another one, But I'll just cancel all you that to be completely frank with you, for you have pending surgery. you. No insurer is gonna touch you while you That's have pending exactly surgery. what I thought. Yes. Yeah. Yeah. I figured After the surgery is done, after you've recovered, after you've got a clean bill of health, sure. Insurers will look at you again, that. but prior to, no insurer is gonna look at you. Yeah. I figured that. Yeah. Yep. So I what I'll do is I will request the claims back. And then second to that, you have until March. So, like, I Mhmm. wanna be clear, your policy is paid up until March, but you will need to get No. the No. I'm instruction I'm pretty good like, the healer. payment I instructions reckon I'll be changed. I reckon I'll be good to go in September. I'm a pretty good healer. Oh, no. It's not that. It's your your resolution life policy. If if the payment instructions are not changed over to your new super fund by March, the policy Mhmm.","start_word":1688,"end_word":1895,"sentiment":"neutral","sentiment_score":-0.07180155813694},{"text":"will lapse because it won't pay.","start_word":1896,"end_word":1901,"sentiment":"negative","sentiment_score":-0.37752413749694824},{"text":"So you Oh. need to Oh, make sure okay. with Yeah. your Okay. new Yeah. Yeah. Yep. Yep. your new pro your new provider, like, your new adviser, that they request to have the policy changed to be paid by the other provider. You have till March Okay. to do it, Yep. but Yep. as we all know, we blink and it's Christmas, and then we blink and it's Easter, and we blink it's Christmas again. The whole the lighters are older. We're blinking it three years later. Yeah. Yeah. I Yeah. know. Trust me. I was just looking at the other day and my kids were like, oh, this year's gone real fast. I was like, oh, don't don't know what you're talking about. I'm pretty sure I'm still in 2022. Yeah. Yeah. Why why do you hit your fifth 50, then everything changes. Trust me. Oh, don't push it away. I'm in my forties. I'm still No. getting You're my head not around there yet. being forties. When you hit safety, Not yet. mine just goes just goes to crap, basically.","start_word":1902,"end_word":2084,"sentiment":"neutral","sentiment_score":-0.04651876600062261},{"text":"Good. Good. Something to look forward to.","start_word":2085,"end_word":2091,"sentiment":"positive","sentiment_score":0.46779242157936096},{"text":"Alright. Well, I will put a note on file letting the team know that the rollover out is still getting actioned. I will flick a email off to RedLife and get claims pack issued to you. Yeah. Could you get that issued via post? It's just that we don't have a printer at home. Is that possible? Or yeah. It's just that I don't have a printer, and my laptop's, like, apparently, ancient according to the kids. You know? It's five years old. Apparently, that's Yep. ancient. You know? Yeah. Yeah. With the technology's sake, that's what they say. Don't worry. My kids Yeah. tell Yeah. me the same thing. Yeah. Cool. No. I can definitely do that. I'll I'll get them to post it to you. They have your current address on file anyway, so Yeah. shouldn't be Yeah. an issue.","start_word":2092,"end_word":2233,"sentiment":"neutral","sentiment_score":0.02435136586427689},{"text":"That'd be fantastic. Thank you.","start_word":2234,"end_word":2238,"sentiment":"positive","sentiment_score":0.6115257740020752},{"text":"Not a problem at all. Alright. Well, I'll get that all actioned for you.","start_word":2239,"end_word":2252,"sentiment":"neutral","sentiment_score":0.2271699905395508},{"text":"And otherwise, I wish you all the best moving forward with your new adviser. Thank you very much. You have a great day. You too. Have a good one, Brandon.","start_word":2253,"end_word":2282,"sentiment":"positive","sentiment_score":0.6948306560516357},{"text":"Alright. Bye. Bye.","start_word":2283,"end_word":2285,"sentiment":"neutral","sentiment_score":0.21240495145320892}],"average":{"sentiment":"neutral","sentiment_score":-0.01148874532167262}}}}