{"metadata":{"transaction_key":"deprecated","request_id":"01a00d97-6166-7fd3-9cbd-4be2a81062a9","sha256":"161ba7bd11848a019e54c4dc39bd7d42ccacb500f2f9b952fcdcd39a5eae3ec3","created":"2026-08-17T02:40:20.800Z","duration":18.503937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":43},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hello. Good afternoon. Luke? Hello?","confidence":0.96118164,"words":[{"word":"hello","start":3.12,"end":3.62,"confidence":0.9592285,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.29592055082321167},{"word":"hello","start":5.44,"end":5.92,"confidence":0.91845703,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.3055269718170166},{"word":"good","start":5.92,"end":6.16,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5718352198600769},{"word":"afternoon","start":6.16,"end":6.66,"confidence":0.96118164,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4846276640892029},{"word":"luke","start":7.3599997,"end":7.8599997,"confidence":0.94091797,"punctuated_word":"Luke?","sentiment":"neutral","sentiment_score":0.3274921178817749},{"word":"hello","start":13.018875,"end":13.518875,"confidence":0.9980469,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0887145847082138}],"paragraphs":{"transcript":"\nHello? Hello. Good afternoon. Luke? Hello?","paragraphs":[{"sentences":[{"text":"Hello?","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":-0.29592055082321167},{"text":"Hello.","start":5.44,"end":5.92,"sentiment":"neutral","sentiment_score":0.3055269718170166},{"text":"Good afternoon.","start":5.92,"end":6.66,"sentiment":"positive","sentiment_score":0.5282314419746399},{"text":"Luke?","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.3274921178817749},{"text":"Hello?","start":13.018875,"end":13.518875,"sentiment":"neutral","sentiment_score":0.0887145847082138}],"sentiment":"neutral","sentiment_score":0.24704600125551224,"num_words":6,"start":3.12,"end":13.518875}]}}]},{"alternatives":[{"transcript":"Hi. Sorry. I can't take your call at the moment. Please leave a message, and I'll get back to you. Thanks.","confidence":0.9970703,"words":[{"word":"hi","start":2.1599998,"end":2.48,"confidence":0.9748535,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.07696865499019623},{"word":"sorry","start":2.48,"end":2.72,"confidence":0.75024414,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.2633069157600403},{"word":"i","start":2.72,"end":2.8799999,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3226747512817383},{"word":"can't","start":2.8799999,"end":3.04,"confidence":0.99902344,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.3718951940536499},{"word":"take","start":3.04,"end":3.1999998,"confidence":0.9819336,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.4520004689693451},{"word":"your","start":3.1999998,"end":3.28,"confidence":0.9614258,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2906758189201355},{"word":"call","start":3.28,"end":3.4399998,"confidence":0.99902344,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.4511203169822693},{"word":"at","start":3.4399998,"end":3.52,"confidence":0.9941406,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.35991817712783813},{"word":"the","start":3.52,"end":3.6,"confidence":0.98828125,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.38983625173568726},{"word":"moment","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.3036321997642517},{"word":"please","start":3.84,"end":4.16,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.23434628546237943},{"word":"leave","start":4.16,"end":4.24,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.20340505242347717},{"word":"a","start":4.24,"end":4.3199997,"confidence":0.97998047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.18074381351470947},{"word":"message","start":4.3199997,"end":4.56,"confidence":0.9301758,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.12954941391944885},{"word":"and","start":4.56,"end":4.72,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04437433183193207},{"word":"i'll","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.06001505255699158},{"word":"get","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.09577109664678574},{"word":"back","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.12886404991149902},{"word":"to","start":5.2,"end":5.2799997,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09621679037809372},{"word":"you","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.11726853996515274},{"word":"thanks","start":5.44,"end":5.94,"confidence":0.99560547,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5961779356002808}],"paragraphs":{"transcript":"\nHi. Sorry. I can't take your call at the moment. Please leave a message, and I'll get back to you. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.1599998,"end":2.48,"sentiment":"neutral","sentiment_score":-0.07696865499019623},{"text":"Sorry.","start":2.48,"end":2.72,"sentiment":"neutral","sentiment_score":-0.2633069157600403},{"text":"I can't take your call at the moment.","start":2.72,"end":3.84,"sentiment":"negative","sentiment_score":-0.3677191473543644},{"text":"Please leave a message, and I'll get back to you.","start":3.84,"end":5.44,"sentiment":"neutral","sentiment_score":-0.129055442661047},{"text":"Thanks.","start":5.44,"end":5.94,"sentiment":"positive","sentiment_score":0.5961779356002808}],"sentiment":"neutral","sentiment_score":-0.18935263050454004,"num_words":21,"start":2.1599998,"end":5.94}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Sorry. I can't take\n\nChannel 0: Hello?\n\nChannel 1: your call at the moment. Please leave a message, and I'll get back to you. Thanks.\n\nChannel 0: Hello. Good afternoon. Luke? Hello?","paragraphs":[{"sentences":[{"text":"Hi.","start":2.1599998,"end":2.48,"sentiment":"neutral","sentiment_score":-0.07696865499019623},{"text":"Sorry.","start":2.48,"end":2.72,"sentiment":"neutral","sentiment_score":-0.2633069157600403},{"text":"I can't take","start":2.72,"end":3.1999998,"sentiment":"negative","sentiment_score":-0.38219013810157776}],"sentiment":"neutral","sentiment_score":-0.29736919701099396,"channel":1,"num_words":5,"start":2.1599998,"end":3.1999998},{"sentences":[{"text":"Hello?","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":-0.29592055082321167}],"sentiment":"neutral","sentiment_score":-0.29592055082321167,"channel":0,"num_words":1,"start":3.12,"end":3.62},{"sentences":[{"text":"your call at the moment.","start":3.1999998,"end":3.84,"sentiment":"negative","sentiment_score":-0.35903655290603637},{"text":"Please leave a message, and I'll get back to you.","start":3.84,"end":5.44,"sentiment":"neutral","sentiment_score":-0.129055442661047},{"text":"Thanks.","start":5.44,"end":5.94,"sentiment":"positive","sentiment_score":0.5961779356002808}],"sentiment":"neutral","sentiment_score":-0.15559745347127318,"channel":1,"num_words":16,"start":3.1999998,"end":5.94},{"sentences":[{"text":"Hello.","start":5.44,"end":5.92,"sentiment":"neutral","sentiment_score":0.3055269718170166},{"text":"Good afternoon.","start":5.92,"end":6.66,"sentiment":"positive","sentiment_score":0.5282314419746399},{"text":"Luke?","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.3274921178817749},{"text":"Hello?","start":13.018875,"end":13.518875,"sentiment":"neutral","sentiment_score":0.0887145847082138}],"sentiment":"positive","sentiment_score":0.355639311671257,"channel":0,"num_words":5,"start":5.44,"end":13.518875}]},"summary":{"result":"success","short":"Hi. Sorry. I can't take Hello? your call at the moment. Please leave a message, and I'll get back to you. Hello. Thanks. Good afternoon. Luke? Hello?"},"intents":{"segments":[{"text":"Luke? Hello?","start_word":25,"end_word":26,"intents":[{"intent":"Leave message","confidence_score":0.34530136}]}]},"sentiments":{"segments":[{"text":"Hi. Sorry.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":-0.17013779282569885},{"text":"I can't take Hello? your call at the moment.","start_word":2,"end_word":10,"sentiment":"negative","sentiment_score":-0.35238590836524963},{"text":"Please leave a message, and I'll get back to you. Hello.","start_word":11,"end_word":21,"sentiment":"neutral","sentiment_score":-0.07218189537525177},{"text":"Thanks. Good afternoon.","start_word":22,"end_word":24,"sentiment":"positive","sentiment_score":0.5466892719268799},{"text":"Luke? Hello?","start_word":25,"end_word":26,"sentiment":"neutral","sentiment_score":0.23106631636619568}],"average":{"sentiment":"neutral","sentiment_score":-0.06583601374958836}}}}