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you.","start":54.365,"end":55.105003,"sentiment":"neutral","sentiment_score":0.3162986785173416}],"sentiment":"neutral","sentiment_score":0.2584771315256755,"channel":1,"num_words":3,"start":53.885002,"end":55.105003},{"sentences":[{"text":"Alright.","start":55.185,"end":55.665,"sentiment":"neutral","sentiment_score":0.21793562173843384}],"sentiment":"neutral","sentiment_score":0.21793562173843384,"channel":0,"num_words":1,"start":55.185,"end":55.665},{"sentences":[{"text":"Hi.","start":55.405003,"end":55.905003,"sentiment":"neutral","sentiment_score":0.30000802874565125}],"sentiment":"neutral","sentiment_score":0.30000802874565125,"channel":1,"num_words":1,"start":55.405003,"end":55.905003},{"sentences":[{"text":"Thank you.","start":55.665,"end":56.065002,"sentiment":"positive","sentiment_score":0.3995916396379471},{"text":"Good luck.","start":56.065002,"end":56.545002,"sentiment":"positive","sentiment_score":0.43989720940589905},{"text":"Alright.","start":56.545002,"end":57.045002,"sentiment":"neutral","sentiment_score":0.22337345778942108}],"sentiment":"positive","sentiment_score":0.38047023117542267,"channel":0,"num_words":5,"start":55.665,"end":57.045002},{"sentences":[{"text":"Bye.","start":56.605003,"end":57.105003,"sentiment":"neutral","sentiment_score":0.10609428584575652}],"sentiment":"neutral","sentiment_score":0.10609428584575652,"channel":1,"num_words":1,"start":56.605003,"end":57.105003}]},"summary":{"result":"success","short":"The customer, Ronald, is on the phone with a representative from cloud solution IT, Shuna. Ronald is not sure if Shuna can hear him and asks about her company. Shuna is no longer working there and is not part of the company. The call ends with Shuna thanking Ronald and saying goodbye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Yep. Hello? Hello? Can can you hear me now, sir? Yes. Yep. Tune it, Ronald from cloud solution IT. How are you doing Yep. today? I'm Alright. Okay.","start_word":0,"end_word":28,"sentiment":"neutral","sentiment_score":0.07654881477355957},{"text":"Wonderful.","start_word":29,"end_word":29,"sentiment":"positive","sentiment_score":0.4193696975708008},{"text":"Shuna, I am not so sure if you can still, remember the company because the last time that we touch base with you, it was February of this year. good. And I'm no longer working at the company. alright. You're you're no longer working with the Mhmm. what's your company? Is that Yeah. Cara That Bands? company. Yep. Yeah. Alright. Did did you move in a different company now? No. No. I'm actually Or not working at the moment. or in between jobs, sir? Yes. Alright. Okay. Got it. Hopefully, sir, we can meet you on your next company. Yep. Thank you. Alright. Hi.","start_word":30,"end_word":133,"sentiment":"neutral","sentiment_score":-0.032262641936540604},{"text":"Thank you. Good luck.","start_word":134,"end_word":137,"sentiment":"positive","sentiment_score":0.4127175509929657},{"text":"Alright. Bye.","start_word":138,"end_word":139,"sentiment":"neutral","sentiment_score":0.18244634568691256}],"average":{"sentiment":"neutral","sentiment_score":0.01319929606008738}}}}