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Bye.","confidence":0.99365234,"words":[{"word":"good","start":4.7999997,"end":4.96,"confidence":0.94970703,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3862912654876709},{"word":"day","start":4.96,"end":5.3599997,"confidence":0.9104004,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.3701621890068054},{"word":"chirag","start":5.3599997,"end":5.8599997,"confidence":0.54522705,"punctuated_word":"Chirag.","sentiment":"neutral","sentiment_score":0.25462859869003296},{"word":"like","start":5.92,"end":6.42,"confidence":0.96191406,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.18228724598884585},{"word":"i","start":6.72,"end":7.04,"confidence":0.77001953,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1051206961274147},{"word":"have","start":7.04,"end":7.3599997,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09242285788059236},{"word":"one","start":7.3599997,"end":7.68,"confidence":0.53125,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.1086893379688263},{"word":"number","start":7.68,"end":8.18,"confidence":0.9951172,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.07343653589487076},{"word":"let","start":8.24,"end":8.48,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.07823685556650162},{"word":"me","start":8.48,"end":8.639999,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08020438253879547},{"word":"tell","start":8.639999,"end":8.96,"confidence":1.0,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.1068413108587265},{"word":"you","start":8.96,"end":9.46,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0901571288704872},{"word":"my","start":10.719999,"end":11.04,"confidence":0.9902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.086160808801651},{"word":"number","start":11.04,"end":11.54,"confidence":0.99853516,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.06928163766860962},{"word":"it's","start":16.055,"end":16.555,"confidence":0.9794922,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.015323614701628683},{"word":"(987)","start":16.615,"end":17.575,"confidence":0.9996745,"punctuated_word":"(987)","sentiment":"neutral","sentiment_score":0.025948306545615196},{"word":"867-9430","start":17.575,"end":24.555,"confidence":0.99853516,"punctuated_word":"867-9430.","sentiment":"neutral","sentiment_score":0.04557911679148674},{"word":"that's","start":28.61,"end":28.93,"confidence":0.98095703,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.06398903578519821},{"word":"right","start":28.93,"end":29.17,"confidence":0.9814453,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.07187025249004364},{"word":"yeah","start":29.17,"end":29.67,"confidence":0.9794922,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07615482807159424},{"word":"alright","start":56.48,"end":56.864937,"confidence":0.9038086,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.09473608434200288},{"word":"no","start":59.10494,"end":59.344936,"confidence":0.95410156,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.017649732530117035},{"word":"worries","start":59.344936,"end":59.664936,"confidence":0.9453125,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.019192269071936607},{"word":"no","start":59.664936,"end":59.904938,"confidence":0.9448242,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.022887300699949265},{"word":"worries","start":59.904938,"end":60.224937,"confidence":0.9921875,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.027960503473877907},{"word":"that's","start":60.224937,"end":60.464935,"confidence":0.9904785,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.04454318806529045},{"word":"all","start":60.464935,"end":60.94494,"confidence":0.74438477,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.08225156366825104},{"word":"thank","start":60.94494,"end":61.26494,"confidence":0.9770508,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5055966973304749},{"word":"you","start":61.26494,"end":61.76494,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4432740807533264},{"word":"you","start":63.344936,"end":63.584938,"confidence":0.9350586,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.17654728889465332},{"word":"too","start":63.584938,"end":63.824936,"confidence":0.99365234,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.15167900919914246},{"word":"bye","start":63.824936,"end":64.324936,"confidence":0.9951172,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.07540696859359741}],"paragraphs":{"transcript":"\nGood 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Like, I have one number. Let me tell you my number. It's (987) 867-9430. That's right.\n\nYeah. Alright. No worries. No worries. That's all.\n\nThank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"Good day, Chirag.","start":4.7999997,"end":5.8599997,"sentiment":"positive","sentiment_score":0.3370273510615031},{"text":"Like, I have one number.","start":5.92,"end":8.18,"sentiment":"neutral","sentiment_score":0.11239133477210998},{"text":"Let me tell you my number.","start":8.24,"end":11.54,"sentiment":"neutral","sentiment_score":0.0851470207174619},{"text":"It's (987) 867-9430.","start":16.055,"end":24.555,"sentiment":"neutral","sentiment_score":0.028950346012910206},{"text":"That's right.","start":28.61,"end":29.17,"sentiment":"neutral","sentiment_score":0.06792964413762093}],"sentiment":"neutral","sentiment_score":0.12140164092967384,"num_words":19,"start":4.7999997,"end":29.17},{"sentences":[{"text":"Yeah.","start":29.17,"end":29.67,"sentiment":"neutral","sentiment_score":0.07615482807159424},{"text":"Alright.","start":56.48,"end":56.864937,"sentiment":"neutral","sentiment_score":-0.09473608434200288},{"text":"No worries.","start":59.10494,"end":59.664936,"sentiment":"neutral","sentiment_score":0.01842100080102682},{"text":"No worries.","start":59.664936,"end":60.224937,"sentiment":"neutral","sentiment_score":0.025423902086913586},{"text":"That's all.","start":60.224937,"end":60.94494,"sentiment":"neutral","sentiment_score":0.06339737586677074}],"sentiment":"neutral","sentiment_score":0.02448791265487671,"num_words":8,"start":29.17,"end":60.94494},{"sentences":[{"text":"Thank you.","start":60.94494,"end":61.76494,"sentiment":"positive","sentiment_score":0.47443538904190063},{"text":"You too.","start":63.344936,"end":63.824936,"sentiment":"neutral","sentiment_score":0.1641131490468979},{"text":"Bye.","start":63.824936,"end":64.324936,"sentiment":"neutral","sentiment_score":0.07540696859359741}],"sentiment":"neutral","sentiment_score":0.2705008089542389,"num_words":5,"start":60.94494,"end":64.324936}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. This is here at Tel accounts. How may I help you today?\n\nChannel 1: Good day, Chirag. Like, I have one number. Let me tell you my number.\n\nChannel 0: Sure. Thank you. What's the number?\n\nChannel 1: It's (987) 867-9430.\n\nChannel 0: Thank you. Oh, this is a Indian phone number. Right?\n\nChannel 1: That's right. Yeah.\n\nChannel 0: Oh, thank you. Please be advised you have reached the wrong phone number. This is Airtel Australia. What we do is to provide Internet services and a mobile plan services, and we only support Australian phone number. So as yeah.\n\nAsides with this, any other number, including Indian phone number, you have to contact your local network, which is, I believe, Ertel India. We\n\nChannel 1: Alright.\n\nChannel 0: are a separate company. Yeah.\n\nChannel 1: No worries. No worries. That's all.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you. Have a good one. Bye bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.14266809821128845},{"text":"This is here at Tel accounts.","start":1.28,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.2092365026473999},{"text":"How may I help you today?","start":2.6399999,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.2657216315468152}],"sentiment":"neutral","sentiment_score":0.23018591564435226,"channel":0,"num_words":13,"start":0.96,"end":3.9399998},{"sentences":[{"text":"Good day, Chirag.","start":4.7999997,"end":5.8599997,"sentiment":"positive","sentiment_score":0.3370273510615031},{"text":"Like, I have one number.","start":5.92,"end":8.18,"sentiment":"neutral","sentiment_score":0.11239133477210998},{"text":"Let me tell you my 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phone number.","start":30.59,"end":32.91,"sentiment":"neutral","sentiment_score":-0.3136167868971825},{"text":"This is Airtel Australia.","start":32.91,"end":34.53,"sentiment":"neutral","sentiment_score":-0.16218792274594307},{"text":"What we do is to provide Internet services and a mobile plan services, and we only support Australian phone number.","start":35.309998,"end":42.93,"sentiment":"neutral","sentiment_score":-0.14152854047715663},{"text":"So as yeah.","start":43.265003,"end":45.825,"sentiment":"neutral","sentiment_score":-0.12121221671501796}],"sentiment":"neutral","sentiment_score":-0.15994675420224666,"channel":0,"num_words":40,"start":30.029999,"end":45.825},{"sentences":[{"text":"Asides with this, any other number, including Indian phone number, you have to contact your local network, which is, I believe, Ertel 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Chirag gave the customer an incorrect phone number and advised them to contact Ertel India. The customer was informed that they have a separate company and thanked for their time."},"intents":{"segments":[{"text":"Like, I have one number. Let me tell you my number. Sure.","start_word":16,"end_word":27,"intents":[{"intent":"Inform about number","confidence_score":0.007598337}]},{"text":"What we do is to provide Internet services and a mobile plan services, and we only support Australian phone number. So as yeah.","start_word":66,"end_word":88,"intents":[{"intent":"Provide internet services","confidence_score":0.22312118}]},{"text":"Asides with this, any other number, including Indian phone number, you have to contact your local network, which is, I believe, Ertel India. We Alright. are a separate company. Yeah.","start_word":89,"end_word":118,"intents":[{"intent":"Inform about local network","confidence_score":0.00042262746}]}]},"sentiments":{"segments":[{"text":"Hi. This is here at Tel accounts. How may I help you today? Good day, Chirag. Like, I have one number. Let me tell you my number. Sure.","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":0.1906582862138748},{"text":"Thank you.","start_word":28,"end_word":29,"sentiment":"positive","sentiment_score":0.3446318805217743},{"text":"What's the number? It's (987) 867-9430. Thank you. Oh, this is a Indian phone number. Right? That's right. Yeah. Oh, thank you. Please be advised you have reached the wrong phone number. This is Airtel Australia. What we do is to provide Internet services and a mobile plan services, and we only support Australian phone number. So as yeah. Asides with this, any other number, including Indian phone number, you have to contact your local network, which is, I believe, Ertel India. We Alright. are a separate company. Yeah. No worries. No worries. That's all. 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