{"metadata":{"transaction_key":"deprecated","request_id":"019ef301-20e5-7523-85b7-7dc3d77ac24f","sha256":"1cc49d462c87fc2076dbc3cf0fdc41841cb90c4d16b823548fd95f8ad077360d","created":"2026-06-23T05:43:19.821Z","duration":84.45594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":127,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":126,"output_tokens":126},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":126,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"I I would like to speak with John, John Suarez. Alright. Thank you.","confidence":0.99560547,"words":[{"word":"i","start":40.605,"end":41.085,"confidence":0.63183594,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.028959915041923523},{"word":"i","start":41.085,"end":41.245,"confidence":0.734375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02660198137164116},{"word":"would","start":41.245,"end":41.405,"confidence":0.95703125,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.033375389873981476},{"word":"like","start":41.405,"end":41.565,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.04331044852733612},{"word":"to","start":41.565,"end":41.645,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03699210658669472},{"word":"speak","start":41.645,"end":41.965,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.04213652387261391},{"word":"with","start":41.965,"end":42.205,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04148571193218231},{"word":"john","start":42.205,"end":42.705,"confidence":0.685791,"punctuated_word":"John,","sentiment":"neutral","sentiment_score":0.050579652190208435},{"word":"john","start":42.765,"end":43.085,"confidence":0.90527344,"punctuated_word":"John","sentiment":"neutral","sentiment_score":0.07467012107372284},{"word":"suarez","start":43.085,"end":43.585,"confidence":0.6647949,"punctuated_word":"Suarez.","sentiment":"neutral","sentiment_score":0.05229708552360535},{"word":"alright","start":47.085,"end":47.565,"confidence":0.99560547,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1042673885822296},{"word":"thank","start":47.565,"end":47.885002,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.26158446073532104},{"word":"you","start":47.885002,"end":48.385002,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2106226086616516}],"paragraphs":{"transcript":"\nI I would like to speak with John, John Suarez. Alright. Thank you.","paragraphs":[{"sentences":[{"text":"I I would like to speak with John, John Suarez.","start":40.605,"end":43.585,"sentiment":"neutral","sentiment_score":0.043040893599390985},{"text":"Alright.","start":47.085,"end":47.565,"sentiment":"neutral","sentiment_score":0.1042673885822296},{"text":"Thank you.","start":47.565,"end":48.385002,"sentiment":"neutral","sentiment_score":0.23610353469848633}],"sentiment":"neutral","sentiment_score":0.07745256876716247,"num_words":13,"start":40.605,"end":48.385002}]}}]},{"alternatives":[{"transcript":"Welcome to Hive and Wellness. Please hold the line to be connected to one of the team. For beekeeper accounts and services, press 1. For transport inquiries, press 2. For accounts, press 3. For sales, press 4. For procurement, press 5. For general inquiries, press 6. To hear these options again Capital One. You're speaking with Shelley. How can I help you? Just a moment. Thank you. The person you have called is not available. Please leave a message after the tone.","confidence":1.0,"words":[{"word":"welcome","start":0.24,"end":0.48,"confidence":0.5957031,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.32133030891418457},{"word":"to","start":0.48,"end":0.71999997,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3810713589191437},{"word":"hive","start":0.71999997,"end":0.96,"confidence":0.8745117,"punctuated_word":"Hive","sentiment":"neutral","sentiment_score":0.3164578676223755},{"word":"and","start":0.96,"end":1.12,"confidence":0.9970703,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.3960535526275635},{"word":"wellness","start":1.12,"end":1.62,"confidence":0.96484375,"punctuated_word":"Wellness.","sentiment":"positive","sentiment_score":0.415014922618866},{"word":"please","start":2.6399999,"end":3.04,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.2156099379062653},{"word":"hold","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.1550576090812683},{"word":"the","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10225821286439896},{"word":"line","start":3.4399998,"end":3.76,"confidence":1.0,"punctuated_word":"line","sentiment":"neutral","sentiment_score":0.1459842026233673},{"word":"to","start":3.76,"end":3.84,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08313232660293579},{"word":"be","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.09687727689743042},{"word":"connected","start":4.0,"end":4.4,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.13052816689014435},{"word":"to","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13545477390289307},{"word":"one","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.18914274871349335},{"word":"of","start":4.7999997,"end":4.88,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.20113688707351685},{"word":"the","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.24229493737220764},{"word":"team","start":5.12,"end":5.62,"confidence":1.0,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.16327929496765137},{"word":"for","start":6.3199997,"end":6.64,"confidence":0.99316406,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.04792936146259308},{"word":"beekeeper","start":6.64,"end":7.14,"confidence":0.9482422,"punctuated_word":"beekeeper","sentiment":"neutral","sentiment_score":0.060686271637678146},{"word":"accounts","start":7.2799997,"end":7.68,"confidence":0.99902344,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.04937728866934776},{"word":"and","start":7.68,"end":7.8399997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05348740145564079},{"word":"services","start":7.8399997,"end":8.34,"confidence":1.0,"punctuated_word":"services,","sentiment":"neutral","sentiment_score":0.045681681483983994},{"word":"press","start":8.72,"end":9.12,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.032574184238910675},{"word":"1","start":9.12,"end":9.62,"confidence":1.0,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.05823900178074837},{"word":"for","start":10.24,"end":10.719999,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.038276996463537216},{"word":"transport","start":10.719999,"end":11.219999,"confidence":1.0,"punctuated_word":"transport","sentiment":"neutral","sentiment_score":0.05665165185928345},{"word":"inquiries","start":11.28,"end":11.78,"confidence":1.0,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":0.0370820090174675},{"word":"press","start":12.405,"end":12.6449995,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.026527492329478264},{"word":"2","start":12.6449995,"end":13.1449995,"confidence":1.0,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":0.04324634000658989},{"word":"for","start":13.925,"end":14.245,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.026120230555534363},{"word":"accounts","start":14.245,"end":14.745,"confidence":1.0,"punctuated_word":"accounts,","sentiment":"neutral","sentiment_score":0.02637876570224762},{"word":"press","start":15.045,"end":15.365,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.027503840625286102},{"word":"3","start":15.365,"end":15.865,"confidence":0.9995117,"punctuated_word":"3.","sentiment":"neutral","sentiment_score":0.04199722036719322},{"word":"for","start":16.565,"end":16.885,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.03157623112201691},{"word":"sales","start":16.885,"end":17.385,"confidence":1.0,"punctuated_word":"sales,","sentiment":"neutral","sentiment_score":0.03599926084280014},{"word":"press","start":17.605,"end":18.005,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.028162993490695953},{"word":"4","start":18.005,"end":18.505,"confidence":0.9995117,"punctuated_word":"4.","sentiment":"neutral","sentiment_score":0.0397392138838768},{"word":"for","start":19.205,"end":19.445,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.03208577260375023},{"word":"procurement","start":19.445,"end":19.945,"confidence":1.0,"punctuated_word":"procurement,","sentiment":"neutral","sentiment_score":0.04259935021400452},{"word":"press","start":20.325,"end":20.724998,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.030227188020944595},{"word":"5","start":20.724998,"end":21.224998,"confidence":0.99902344,"punctuated_word":"5.","sentiment":"neutral","sentiment_score":0.04946330934762955},{"word":"for","start":22.005001,"end":22.244999,"confidence":0.99902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.03693130984902382},{"word":"general","start":22.244999,"end":22.744999,"confidence":1.0,"punctuated_word":"general","sentiment":"neutral","sentiment_score":0.05504249781370163},{"word":"inquiries","start":22.805,"end":23.305,"confidence":0.9995117,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":0.03180338442325592},{"word":"press","start":23.685,"end":24.18,"confidence":0.97802734,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.03191074728965759},{"word":"6","start":25.06,"end":25.300001,"confidence":0.99902344,"punctuated_word":"6.","sentiment":"neutral","sentiment_score":0.05450710654258728},{"word":"to","start":25.300001,"end":25.460001,"confidence":0.99902344,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.07150288671255112},{"word":"hear","start":25.460001,"end":25.7,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.07176940143108368},{"word":"these","start":25.7,"end":26.02,"confidence":1.0,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.09382445365190506},{"word":"options","start":26.02,"end":26.42,"confidence":1.0,"punctuated_word":"options","sentiment":"neutral","sentiment_score":0.07393151521682739},{"word":"again","start":26.42,"end":26.92,"confidence":0.9375,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.11041498184204102},{"word":"capital","start":36.739998,"end":37.14,"confidence":0.20739746,"punctuated_word":"Capital","sentiment":"neutral","sentiment_score":0.09395401179790495},{"word":"one","start":37.14,"end":37.46,"confidence":0.6911621,"punctuated_word":"One.","sentiment":"neutral","sentiment_score":0.12018229067325592},{"word":"you're","start":37.46,"end":37.7,"confidence":0.96313477,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.14624011516571045},{"word":"speaking","start":37.7,"end":38.02,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.1332038640975952},{"word":"with","start":38.02,"end":38.18,"confidence":0.96875,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1804702579975128},{"word":"shelley","start":38.18,"end":38.5,"confidence":0.82055664,"punctuated_word":"Shelley.","sentiment":"neutral","sentiment_score":0.21597950160503387},{"word":"how","start":38.5,"end":38.66,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.268505334854126},{"word":"can","start":38.66,"end":38.9,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.25493916869163513},{"word":"i","start":38.9,"end":38.98,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.21887101233005524},{"word":"help","start":38.98,"end":39.22,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.2103985846042633},{"word":"you","start":39.22,"end":39.72,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.18525561690330505},{"word":"just","start":44.934998,"end":45.175,"confidence":0.79833984,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.06642010807991028},{"word":"a","start":45.175,"end":45.335,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06116233393549919},{"word":"moment","start":45.335,"end":45.655,"confidence":0.99609375,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.08874568343162537},{"word":"thank","start":45.655,"end":45.894997,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4307556450366974},{"word":"you","start":45.894997,"end":46.394997,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4371367692947388},{"word":"the","start":79.595,"end":79.755,"confidence":0.9980469,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.5119367837905884},{"word":"person","start":79.755,"end":80.075,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5329011678695679},{"word":"you","start":80.075,"end":80.235,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5299082398414612},{"word":"have","start":80.235,"end":80.395004,"confidence":0.9980469,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.5095288753509521},{"word":"called","start":80.395004,"end":80.635,"confidence":1.0,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.5573976039886475},{"word":"is","start":80.635,"end":80.795,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5847877264022827},{"word":"not","start":80.795,"end":80.955,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.578545331954956},{"word":"available","start":80.955,"end":81.455,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5135518908500671},{"word":"please","start":81.85094,"end":81.93094,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.35037416219711304},{"word":"leave","start":81.93094,"end":82.01094,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.33698388934135437},{"word":"a","start":82.01094,"end":82.090935,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3267306089401245},{"word":"message","start":82.090935,"end":82.17094,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.3775618374347687},{"word":"after","start":82.17094,"end":82.67094,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.25239044427871704},{"word":"the","start":82.97093,"end":83.050934,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2511906623840332},{"word":"tone","start":83.050934,"end":83.550934,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.1772981882095337}],"paragraphs":{"transcript":"\nWelcome to Hive and Wellness. Please hold the line to be connected to one of the team. For beekeeper accounts and services, press 1. For transport inquiries, press 2. For accounts, press 3.\n\nFor sales, press 4. For procurement, press 5. For general inquiries, press 6. To hear these options again Capital One. You're speaking with Shelley.\n\nHow can I help you? Just a moment. Thank you. The person you have called is not available. Please leave a message after the tone.","paragraphs":[{"sentences":[{"text":"Welcome to Hive and Wellness.","start":0.24,"end":1.62,"sentiment":"positive","sentiment_score":0.36598560214042664},{"text":"Please hold the line to be connected to one of the team.","start":2.6399999,"end":5.62,"sentiment":"neutral","sentiment_score":0.15506303124129772},{"text":"For beekeeper accounts and services, press 1.","start":6.3199997,"end":9.62,"sentiment":"neutral","sentiment_score":0.0497107415327004},{"text":"For transport inquiries, press 2.","start":10.24,"end":13.1449995,"sentiment":"neutral","sentiment_score":0.040356897935271266},{"text":"For accounts, press 3.","start":13.925,"end":15.865,"sentiment":"neutral","sentiment_score":0.030500014312565327}],"sentiment":"neutral","sentiment_score":0.13219527646221899,"num_words":33,"start":0.24,"end":15.865},{"sentences":[{"text":"For sales, press 4.","start":16.565,"end":18.505,"sentiment":"neutral","sentiment_score":0.03386942483484745},{"text":"For procurement, press 5.","start":19.205,"end":21.224998,"sentiment":"neutral","sentiment_score":0.03859390504658222},{"text":"For general inquiries, press 6.","start":22.005001,"end":25.300001,"sentiment":"neutral","sentiment_score":0.04203900918364525},{"text":"To hear these options again Capital One.","start":25.300001,"end":37.46,"sentiment":"neutral","sentiment_score":0.09079707733222417},{"text":"You're speaking with Shelley.","start":37.46,"end":38.5,"sentiment":"neutral","sentiment_score":0.1689734347164631}],"sentiment":"neutral","sentiment_score":0.07548006856814027,"num_words":24,"start":16.565,"end":38.5},{"sentences":[{"text":"How can I help you?","start":38.5,"end":39.72,"sentiment":"neutral","sentiment_score":0.22759394347667694},{"text":"Just a moment.","start":44.934998,"end":45.655,"sentiment":"neutral","sentiment_score":0.07210937514901161},{"text":"Thank you.","start":45.655,"end":46.394997,"sentiment":"positive","sentiment_score":0.4339462071657181},{"text":"The person you have called is not available.","start":79.595,"end":81.455,"sentiment":"negative","sentiment_score":-0.5398197025060654},{"text":"Please leave a message after the tone.","start":81.85094,"end":83.550934,"sentiment":"neutral","sentiment_score":-0.2960756846836635}],"sentiment":"neutral","sentiment_score":-0.16675588622689247,"num_words":25,"start":38.5,"end":83.550934}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Hive and Wellness. Please hold the line to be connected to one of the team. For beekeeper accounts and services, press 1. For transport inquiries, press 2. For accounts, press 3.\n\nFor sales, press 4. For procurement, press 5. For general inquiries, press 6. To hear these options again Capital One. You're speaking with Shelley.\n\nHow can I help you?\n\nChannel 0: I I would like to speak with John, John Suarez.\n\nChannel 1: Just a moment. Thank you.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: The person you have called is not available. Please leave a message after the tone.","paragraphs":[{"sentences":[{"text":"Welcome to Hive and Wellness.","start":0.24,"end":1.62,"sentiment":"positive","sentiment_score":0.36598560214042664},{"text":"Please hold the line to be connected to one of the team.","start":2.6399999,"end":5.62,"sentiment":"neutral","sentiment_score":0.15506303124129772},{"text":"For beekeeper accounts and services, press 1.","start":6.3199997,"end":9.62,"sentiment":"neutral","sentiment_score":0.0497107415327004},{"text":"For transport inquiries, press 2.","start":10.24,"end":13.1449995,"sentiment":"neutral","sentiment_score":0.040356897935271266},{"text":"For accounts, press 3.","start":13.925,"end":15.865,"sentiment":"neutral","sentiment_score":0.030500014312565327}],"sentiment":"neutral","sentiment_score":0.13219527646221899,"channel":1,"num_words":33,"start":0.24,"end":15.865},{"sentences":[{"text":"For sales, press 4.","start":16.565,"end":18.505,"sentiment":"neutral","sentiment_score":0.03386942483484745},{"text":"For procurement, press 5.","start":19.205,"end":21.224998,"sentiment":"neutral","sentiment_score":0.03859390504658222},{"text":"For general inquiries, press 6.","start":22.005001,"end":25.300001,"sentiment":"neutral","sentiment_score":0.04203900918364525},{"text":"To hear these options again Capital One.","start":25.300001,"end":37.46,"sentiment":"neutral","sentiment_score":0.09079707733222417},{"text":"You're speaking with Shelley.","start":37.46,"end":38.5,"sentiment":"neutral","sentiment_score":0.1689734347164631}],"sentiment":"neutral","sentiment_score":0.07548006856814027,"channel":1,"num_words":24,"start":16.565,"end":38.5},{"sentences":[{"text":"How can I help you?","start":38.5,"end":39.72,"sentiment":"neutral","sentiment_score":0.22759394347667694}],"sentiment":"neutral","sentiment_score":0.22759394347667694,"channel":1,"num_words":5,"start":38.5,"end":39.72},{"sentences":[{"text":"I I would like to speak with John, John Suarez.","start":40.605,"end":43.585,"sentiment":"neutral","sentiment_score":0.043040893599390985}],"sentiment":"neutral","sentiment_score":0.043040893599390985,"channel":0,"num_words":10,"start":40.605,"end":43.585},{"sentences":[{"text":"Just a moment.","start":44.934998,"end":45.655,"sentiment":"neutral","sentiment_score":0.07210937514901161},{"text":"Thank you.","start":45.655,"end":46.394997,"sentiment":"positive","sentiment_score":0.4339462071657181}],"sentiment":"neutral","sentiment_score":0.2168441079556942,"channel":1,"num_words":5,"start":44.934998,"end":46.394997},{"sentences":[{"text":"Alright.","start":47.085,"end":47.565,"sentiment":"neutral","sentiment_score":0.1042673885822296},{"text":"Thank you.","start":47.565,"end":48.385002,"sentiment":"neutral","sentiment_score":0.23610353469848633}],"sentiment":"neutral","sentiment_score":0.1921581526597341,"channel":0,"num_words":3,"start":47.085,"end":48.385002},{"sentences":[{"text":"The person you have called is not available.","start":79.595,"end":81.455,"sentiment":"negative","sentiment_score":-0.5398197025060654},{"text":"Please leave a message after the tone.","start":81.85094,"end":83.550934,"sentiment":"neutral","sentiment_score":-0.2960756846836635}],"sentiment":"negative","sentiment_score":-0.4260724941889445,"channel":1,"num_words":15,"start":79.595,"end":83.550934}]},"summary":{"result":"success","short":"The customer is calling Hive and Wellness and is prompted to select different options. They are then transferred to a representative named Shelley, who tries to connect them to John reminded them that the person they are trying to reach is not available and asks them to leave a message."},"intents":{"segments":[{"text":"I I would like to speak with John, John Suarez. Just a moment. Thank you.","start_word":62,"end_word":76,"intents":[{"intent":"Speak with john suarez","confidence_score":0.15191765}]}]},"sentiments":{"segments":[{"text":"Welcome to Hive and Wellness.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.3659144043922424},{"text":"Please hold the line to be connected to one of the team. For beekeeper accounts and services, press 1. For transport inquiries, press 2. For accounts, press 3. For sales, press 4. For procurement, press 5. For general inquiries, press 6. To hear these options again Capital One. You're speaking with Shelley. How can I help you? I I would like to speak with John, John Suarez. Just a moment.","start_word":5,"end_word":74,"sentiment":"neutral","sentiment_score":0.08952365070581436},{"text":"Thank you.","start_word":75,"end_word":76,"sentiment":"positive","sentiment_score":0.4350097179412842},{"text":"Alright. Thank you.","start_word":77,"end_word":79,"sentiment":"neutral","sentiment_score":0.16593864560127258},{"text":"The person you have called is not available.","start_word":80,"end_word":87,"sentiment":"negative","sentiment_score":-0.53690105676651},{"text":"Please leave a message after the tone.","start_word":88,"end_word":94,"sentiment":"neutral","sentiment_score":-0.3045779764652252}],"average":{"sentiment":"neutral","sentiment_score":0.0438486205206977}}}}