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I have a six year old who just broke his leg, and he's home with me today. So if there's a bit of noise in the background, I do apologize. Yeah. For the annual review, mate, have you still got a bit of time for me? No worries at all. What would be no. That's alright. I won't send it through to you just yet. I'll finish in about an hour and a half time. Do you want me to kind of bump it to another day? Will it be easier for you? Yeah. Yep. Yeah. Cool. If you want, mate, I could help you change funds if you like. It's not an extra charge or anything. Oh, yeah. There's a sort of top three biggest kind of thing. Yeah. Not easy, mate. If you want, I'd I'd love to just have a chat with you about it, go through some options, and if I can help you move there or move elsewhere or wherever is best, I I can do that. So you've got to give an FGC form to an employee when you set up the account, and that way they can pay to the right spot. Yeah. Right. Yeah. Actually, a good idea then would be so when you go to the next one, all employers offer a default fund, and they will tell you what they have as default. You've got Australian Super as an option, and then yep. Yeah. And just see what they offer for you. Yeah. No. No worries at all. So what I'll do, I just two quick things is I'll just quickly check security because I can't talk to you about your info without checking it to you. And just quickly, can I grab your date of birth and address, George? Sensational. I'm registered with Aptive and adviser 1273105. What I've got is some updated changes that we made here. Super. I'll explain and see if you know what we've done to it, but at least, you know, we've touched. And then do you have, like, twenty minutes for me sometime next week or the week after? Cool. Do you want me to get, Michelle I'll get her to give you a buzz and reschedule it, and I'll put a note on the file about the starting super and the employment change. Beautiful. Anything else I can do before you go? 04:30 same time. Sensational. Thank you for that, mate. Enjoy the doctor. You're South Australia? Yep. Perfect. I'll I'll get Michelle to factor that in. And, yeah, again, I won't take more than fifteen, twenty minutes to run through it with you, and see how we go. Awesome. Have a great day, mate. 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I'm good, mate. How are you? No. It's fine, mate. Is this for the annual thingy? I've actually got this appointment in ten minutes. Sorry, mate. Yeah. No. I'll be honest with you. I'll be honest with you. I'm gonna change superannuation funds. So there's probably no need, man, to be honest with you. Okay. Okay. I'm thinking about going to Australian Super. I should call Australian Super then. That one? Yes. Can you Yeah. Yeah. Yeah. I'm just to be honest with you, I'm not seeing much return from this one. I gave it a good hot go, though. Yeah. Yeah. Alright. Yeah. If you can help if you can help me move there, that'd be great. Yeah. If you can but what about my employer? I have to give them a notice, or do do do do do all that? Yep. Yeah. See, I'm actually finishing up with them in about three weeks, two and a half weeks. So I'm I was sort of waiting for that to finish, and then my next employer would just have the new so, yeah, I'll change, and then it's tricky because I don't I might as well keep this employer with you guys for two, three weeks and then change for my next employment. Yeah. Yeah. Okay. Yeah. Okay. Yeah. Okay. Yeah. If I had a if I had that option. Yeah. Yep. I've been on I wanna carry every then I wanna carry everything over, though. So Yep. Yeah. Yeah. Yeah. Yeah. Yeah. Cool. Cool. Let's have a quick look. Twenty first to the fifth nineteen seventy four. Seventeen Prince Street, Salisbury, South Australia five one zero nine. Yep. Yeah. Yeah. Yeah. Yep. Yep. No worries. Yep. No worries. Awesome. Thank you. And and get same time if you can. Four. No. Just if you can do it at the same time, 04:30 would be great. Well, four thirty my time, I think it's I think it's 05:00 your time. Yes. Yep. Awesome. Thank you. You too, mate. See you. Bye. 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I had a if I had that option.","start":131.815,"end":133.41501,"sentiment":"neutral","sentiment_score":0.026178318386276562},{"text":"Yeah.","start":133.41501,"end":133.91501,"sentiment":"neutral","sentiment_score":0.056890614330768585},{"text":"Yep.","start":134.535,"end":135.015,"sentiment":"neutral","sentiment_score":0.0746423527598381},{"text":"I've been on I wanna carry every then I wanna carry everything over, though.","start":135.015,"end":138.05501,"sentiment":"neutral","sentiment_score":0.05523381062916347},{"text":"So 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have a quick look.","start":148.34,"end":149.64,"sentiment":"neutral","sentiment_score":0.13892047852277756},{"text":"Twenty first to the fifth nineteen seventy four.","start":155.06,"end":157.245,"sentiment":"neutral","sentiment_score":0.0165531353559345},{"text":"Seventeen Prince Street, Salisbury, South Australia five one zero 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you.","start":226.01694,"end":226.25693,"sentiment":"neutral","sentiment_score":0.22888105362653732},{"text":"Bye.","start":226.25693,"end":226.49693,"sentiment":"neutral","sentiment_score":0.13106101751327515},{"text":"Bye.","start":226.49693,"end":226.99693,"sentiment":"neutral","sentiment_score":-0.08425897359848022}],"sentiment":"neutral","sentiment_score":0.231853044458798,"num_words":7,"start":225.29694,"end":226.99693}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Good afternoon, George. It's Tommy here from Financial, one of the senior advisers. Mate, how are you doing today?\n\nChannel 1: I'm good, mate. How are you?\n\nChannel 0: Living the dream. I have a six year old who just broke his leg, and he's home with me today. So if there's a bit of noise in the background, I do apologize.\n\nChannel 1: No. It's fine, mate. Is this for the annual thingy?\n\nChannel 0: Yeah. For the annual review, mate, have you still got a bit of time for\n\nChannel 1: I've actually got this appointment in ten\n\nChannel 0: me?\n\nChannel 1: minutes.\n\nChannel 0: No worries at all. What would\n\nChannel 1: Sorry,\n\nChannel 0: be\n\nChannel 1: mate.\n\nChannel 0: no. That's alright. I won't send it through to you just yet.\n\nChannel 1: Yeah.\n\nChannel 0: I'll finish in about an hour and a half time. Do you want me to kind of bump it to another day?\n\nChannel 1: No.\n\nChannel 0: Will\n\nChannel 1: I'll\n\nChannel 0: it be\n\nChannel 1: be\n\nChannel 0: easier\n\nChannel 1: honest\n\nChannel 0: for you?\n\nChannel 1: with you. I'll be honest with you. I'm gonna change superannuation funds.\n\nChannel 0: Yeah. Yep.\n\nChannel 1: So there's probably no need, man, to be honest with you.\n\nChannel 0: Yeah. Cool. If you want, mate, I could help you change funds if you like. It's not an extra charge or anything.\n\nChannel 1: Okay. Okay. I'm thinking about going to Australian Super. I should call Australian Super then. That one?\n\nChannel 0: Oh, yeah. There's\n\nChannel 1: Yes.\n\nChannel 0: a\n\nChannel 1: Can\n\nChannel 0: sort\n\nChannel 1: you\n\nChannel 0: of top\n\nChannel 1: Yeah.\n\nChannel 0: three biggest kind of thing.\n\nChannel 1: Yeah. Yeah. I'm just to be honest with you, I'm not seeing much return from this one. I gave it a good hot go, though.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Not easy, mate. If you want,\n\nChannel 1: Yeah. Alright.\n\nChannel 0: I'd I'd love to just have a chat with you about it, go through some options, and if I can help you move there or move elsewhere\n\nChannel 1: Yeah.\n\nChannel 0: or\n\nChannel 1: If you\n\nChannel 0: wherever\n\nChannel 1: can help\n\nChannel 0: is best,\n\nChannel 1: if you can help\n\nChannel 0: I\n\nChannel 1: me\n\nChannel 0: I\n\nChannel 1: move\n\nChannel 0: can\n\nChannel 1: there,\n\nChannel 0: do\n\nChannel 1: that'd\n\nChannel 0: that.\n\nChannel 1: be great. Yeah. If you can but what about my employer? I have to give them a notice, or do\n\nChannel 0: So you've got to give an FGC form to\n\nChannel 1: do\n\nChannel 0: an\n\nChannel 1: do\n\nChannel 0: employee when you\n\nChannel 1: do\n\nChannel 0: set up the account,\n\nChannel 1: do\n\nChannel 0: and\n\nChannel 1: all\n\nChannel 0: that way they\n\nChannel 1: that?\n\nChannel 0: can pay\n\nChannel 1: Yep.\n\nChannel 0: to the right\n\nChannel 1: Yeah.\n\nChannel 0: spot.\n\nChannel 1: See, I'm actually finishing up with them in about three weeks, two and a half weeks. So I'm I was sort of\n\nChannel 0: Yeah.\n\nChannel 1: waiting\n\nChannel 0: Right.\n\nChannel 1: for that to finish, and then my next employer would just have the new so, yeah, I'll change, and then it's tricky because I don't I might as well keep this employer with you guys for two, three weeks and then change for my next employment.\n\nChannel 0: Yeah. Actually, a good idea then would be so when you go to the next one, all employers offer a default fund, and they will tell you what they have as default. You've got Australian Super as an option, and then\n\nChannel 1: Yeah. Yeah. Okay. Yeah. Okay.\n\nYeah. Okay. Yeah. If I had a if I had that option.\n\nChannel 0: yep.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yep.\n\nChannel 0: And just\n\nChannel 1: I've\n\nChannel 0: see\n\nChannel 1: been\n\nChannel 0: what\n\nChannel 1: on I\n\nChannel 0: they\n\nChannel 1: wanna\n\nChannel 0: offer\n\nChannel 1: carry\n\nChannel 0: for\n\nChannel 1: every\n\nChannel 0: you.\n\nChannel 1: then I wanna carry everything over, though. So\n\nChannel 0: Yeah. No. No worries at all. So what I'll do, I just two quick things is\n\nChannel 1: Yep.\n\nChannel 0: I'll just quickly check security because I can't talk to you about your info\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: without\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: checking\n\nChannel 1: Yeah.\n\nChannel 0: it\n\nChannel 1: Cool.\n\nChannel 0: to you.\n\nChannel 1: Cool. Let's have a quick look.\n\nChannel 0: And just quickly, can I grab your date of birth and address, George?\n\nChannel 1: Twenty first to the fifth nineteen seventy four. Seventeen Prince Street, Salisbury, South Australia five one zero nine.\n\nChannel 0: Sensational. I'm registered with Aptive and adviser 1273105. What I've\n\nChannel 1: Yep.\n\nChannel 0: got is some updated changes that we made here. Super. I'll explain and see if you know what we've done to it, but at least, you know, we've touched. And then do you have, like, twenty minutes for me sometime next week or the week after?\n\nChannel 1: Yeah. Yeah. Yeah. Yep. Yep.\n\nNo worries.\n\nChannel 0: Cool. Do you want me to get, Michelle I'll get her to give you a buzz and reschedule it, and I'll put a note on the file about the starting super and the employment change.\n\nChannel 1: Yep. No worries. Awesome. Thank you.\n\nChannel 0: Beautiful.\n\nChannel 1: And and get\n\nChannel 0: Anything\n\nChannel 1: same\n\nChannel 0: else\n\nChannel 1: time\n\nChannel 0: I\n\nChannel 1: if\n\nChannel 0: can\n\nChannel 1: you\n\nChannel 0: do\n\nChannel 1: can.\n\nChannel 0: before\n\nChannel 1: Four.\n\nChannel 0: you go?\n\nChannel 1: No. Just if you can do it at the same time, 04:30 would be\n\nChannel 0: 04:30 same time. Sensational.\n\nChannel 1: great. Well,\n\nChannel 0: Thank\n\nChannel 1: four\n\nChannel 0: you for that, mate.\n\nChannel 1: thirty\n\nChannel 0: Enjoy\n\nChannel 1: my time,\n\nChannel 0: the doctor.\n\nChannel 1: I think it's I think it's 05:00 your time.\n\nChannel 0: You're South Australia?\n\nChannel 1: Yes.\n\nChannel 0: Yep. Perfect. I'll I'll get Michelle to factor that in. And, yeah, again, I won't take more than fifteen, twenty minutes to run through it with you, and\n\nChannel 1: Yep.\n\nChannel 0: see how we go.\n\nChannel 1: Awesome. Thank you.\n\nChannel 0: Awesome. Have a great day, mate. Thank you.\n\nChannel 1: You too, mate. See you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.04854732379317283}],"sentiment":"neutral","sentiment_score":0.04854732379317283,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Good afternoon, George.","start":3.28,"end":4.3199997,"sentiment":"positive","sentiment_score":0.36565251151720685},{"text":"It's Tommy here from Financial, one of the senior advisers.","start":4.3199997,"end":7.2,"sentiment":"neutral","sentiment_score":0.2575927212834358},{"text":"Mate, how are you doing today?","start":7.2,"end":8.42,"sentiment":"positive","sentiment_score":0.34565674265225727}],"sentiment":"neutral","sentiment_score":0.3024644843841854,"channel":0,"num_words":19,"start":3.28,"end":8.42},{"sentences":[{"text":"I'm good, mate.","start":8.32,"end":8.96,"sentiment":"positive","sentiment_score":0.5882135232289633},{"text":"How are 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you.","start":226.01694,"end":226.25693,"sentiment":"neutral","sentiment_score":0.22888105362653732},{"text":"Bye.","start":226.25693,"end":226.49693,"sentiment":"neutral","sentiment_score":0.13106101751327515},{"text":"Bye.","start":226.49693,"end":226.99693,"sentiment":"neutral","sentiment_score":-0.08425897359848022}],"sentiment":"neutral","sentiment_score":0.231853044458798,"channel":1,"num_words":7,"start":225.29694,"end":226.99693}]},"summary":{"result":"success","short":"A senior adviser from Financial calls a customer to discuss changing their annual review and changing their funds. The customer is interested in changing their funds and is given options for their employer. The adviser will check security and update the customer's information, and they schedule a call for the following week to discuss the changes."},"intents":{"segments":[{"text":"I'm gonna change superannuation funds. Yeah.","start_word":154,"end_word":159,"intents":[{"intent":"Change funds","confidence_score":0.40203544}]},{"text":"I'd I'd love to just have a chat with you about it, go through some options, and if I can help you move there or move elsewhere Yeah.","start_word":263,"end_word":290,"intents":[{"intent":"Ask about options","confidence_score":0.004348776},{"intent":"Offer options","confidence_score":0.049098074}]},{"text":"I have to give them a notice, or do So you've got to give an FGC form to do an do employee when you do set up the account, do and all that way they that? can pay Yep.","start_word":322,"end_word":360,"intents":[{"intent":"Provide notice","confidence_score":0.04999877}]},{"text":"for that to finish, and then my next employer would just have the new so, yeah, I'll change, and then it's tricky because I don't I might as well keep this employer with you guys for two, three weeks and then change for my next employment. Yeah.","start_word":391,"end_word":437,"intents":[{"intent":"Ask about change","confidence_score":0.00007816098}]},{"text":"I'll just quickly check security because I can't talk to you about your info Yeah.","start_word":539,"end_word":553,"intents":[{"intent":"Check security","confidence_score":0.13539863}]},{"text":"And then do you have, like, twenty minutes for me sometime next week or the week after? Yeah.","start_word":641,"end_word":658,"intents":[{"intent":"Schedule appointment","confidence_score":0.64919543}]}]},"sentiments":{"segments":[{"text":"Hello?","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.04854732379317283},{"text":"Good afternoon, George.","start_word":1,"end_word":3,"sentiment":"positive","sentiment_score":0.35942015051841736},{"text":"It's Tommy here from Financial, one of the senior advisers.","start_word":4,"end_word":13,"sentiment":"neutral","sentiment_score":0.2628941535949707},{"text":"Mate, how are you doing today? I'm good, mate. How are you? Living the dream.","start_word":14,"end_word":28,"sentiment":"positive","sentiment_score":0.47805869579315186},{"text":"I have a six year old who just broke his leg, and he's home with me today. So if there's a bit of noise in the background, I do apologize. No. It's fine, mate. Is this for the annual thingy? Yeah. For the annual review, mate, have you still got a bit of time for I've actually got this appointment in ten me? minutes. No worries at all. What would Sorry, be mate. no. That's alright. I won't send it through to you just yet. Yeah. I'll finish in about an hour and a half time. Do you want me to kind of bump it to another day? No. Will I'll it be be easier honest for you? with you. I'll be honest with you. I'm gonna change superannuation funds. Yeah. Yep. So there's probably no need, man, to be honest with you. Yeah. Cool. If you want, mate, I could help you change funds if you like. It's not an extra charge or anything. Okay. Okay. I'm thinking about going to Australian Super. I should call Australian Super then. That one? Oh, yeah. There's Yes. a Can sort you of top Yeah. three biggest kind of thing. Yeah. Yeah. I'm just to be honest with you, I'm not seeing much return from this one. I gave it a good hot go, though. Yeah. Yeah. Not easy, mate. If you want, Yeah. Alright.","start_word":29,"end_word":261,"sentiment":"neutral","sentiment_score":-0.004379856400191784},{"text":"I'd I'd love to just have a chat with you about it, go through some options, and if I can help you move there or move elsewhere Yeah. or If you wherever can help is best, if you can help I me I move can there, do that'd that. be great.","start_word":262,"end_word":312,"sentiment":"positive","sentiment_score":0.4360334873199463},{"text":"Yeah. If you can but what about my employer? I have to give them a notice, or do So you've got to give an FGC form to do an do employee when you do set up the account, do and all that way they that? can pay Yep. to the right Yeah. spot. See, I'm actually finishing up with them in about three weeks, two and a half weeks. So I'm I was sort of Yeah. waiting Right. for that to finish, and then my next employer would just have the new so, yeah, I'll change, and then it's tricky because I don't I might as well keep this employer with you guys for two, three weeks and then change for my next employment. Yeah. Actually, a good idea then would be so when you go to the next one, all employers offer a default fund, and they will tell you what they have as default. You've got Australian Super as an option, and then Yeah. Yeah. Okay. Yeah. Okay. Yeah. Okay. Yeah. If I had a if I had that option. yep. Yeah. Yeah. Yep. And just I've see been what on I they wanna offer carry for every you. then I wanna carry everything over, though. So Yeah. No. No worries at all. So what I'll do, I just two quick things is Yep. I'll just quickly check security because I can't talk to you about your info Yeah. Yeah. without Yeah. Yeah. checking Yeah.","start_word":313,"end_word":559,"sentiment":"neutral","sentiment_score":0.03829535469412803},{"text":"it Cool. to you. Cool.","start_word":560,"end_word":564,"sentiment":"positive","sentiment_score":0.4619064033031464},{"text":"Let's have a quick look. And just quickly, can I grab your date of birth and address, George? Twenty first to the fifth nineteen seventy four. Seventeen Prince Street, Salisbury, South Australia five one zero nine. Sensational. I'm registered with Aptive and adviser 1273105. What I've Yep. got is some updated changes that we made here. Super. I'll explain and see if you know what we've done to it, but at least, you know, we've touched. And then do you have, like, twenty minutes for me sometime next week or the week after? Yeah. Yeah. Yeah. Yep. Yep. No worries. Cool. Do you want me to get, Michelle I'll get her to give you a buzz and reschedule it, and I'll put a note on the file about the starting super and the employment change. Yep. No worries.","start_word":565,"end_word":702,"sentiment":"neutral","sentiment_score":0.0661383718252182},{"text":"Awesome. Thank you. Beautiful.","start_word":703,"end_word":706,"sentiment":"positive","sentiment_score":0.5657006502151489},{"text":"And and get Anything same else time I if can you do can. before Four. you go? No. Just if you can do it at the same time, 04:30 would be 04:30 same time. Sensational.","start_word":707,"end_word":741,"sentiment":"neutral","sentiment_score":0.04469689354300499},{"text":"great. Well, Thank four you for that, mate.","start_word":742,"end_word":749,"sentiment":"positive","sentiment_score":0.4984544813632965},{"text":"thirty Enjoy my time, the doctor. I think it's I think it's 05:00 your time. You're South Australia? Yes. Yep.","start_word":750,"end_word":769,"sentiment":"neutral","sentiment_score":0.10973522067070007},{"text":"Perfect.","start_word":770,"end_word":770,"sentiment":"positive","sentiment_score":0.42445164918899536},{"text":"I'll I'll get Michelle to factor that in. And, yeah, again, I won't take more than fifteen, twenty minutes to run through it with you, and Yep. see how we go.","start_word":771,"end_word":801,"sentiment":"neutral","sentiment_score":0.20222583413124084},{"text":"Awesome. Thank you. Awesome. Have a great day, mate. Thank you. You too, mate.","start_word":802,"end_word":815,"sentiment":"positive","sentiment_score":0.6037763357162476},{"text":"See you. Bye. Bye.","start_word":816,"end_word":819,"sentiment":"neutral","sentiment_score":0.20019232481718063}],"average":{"sentiment":"neutral","sentiment_score":0.0982819550090629}}}}