{"metadata":{"transaction_key":"deprecated","request_id":"019fcf24-5c81-7db0-8de0-0818ce5e5e20","sha256":"3fee619eebe9a37689886a1ee14add81704bb9652080c40fc63474ec236e31b1","created":"2026-08-04T23:38:15.216Z","duration":4.8239374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":20,"output_tokens":20},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":20,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Your call has been forwarded to voice mail. The person you are trying to reach is not avail","confidence":1.0,"words":[{"word":"your","start":0.16,"end":0.39999998,"confidence":0.99609375,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.8747300505638123},{"word":"call","start":0.39999998,"end":0.56,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8756183981895447},{"word":"has","start":0.56,"end":0.79999995,"confidence":0.99902344,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.9233967065811156},{"word":"been","start":0.79999995,"end":1.12,"confidence":0.9980469,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.925283670425415},{"word":"forwarded","start":1.12,"end":1.52,"confidence":1.0,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.9190162420272828},{"word":"to","start":1.52,"end":1.76,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.914935827255249},{"word":"voice","start":1.76,"end":2.0,"confidence":0.9941406,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.9170019626617432},{"word":"mail","start":2.0,"end":2.5,"confidence":0.9995117,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.9001711010932922},{"word":"the","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8998289704322815},{"word":"person","start":2.8,"end":3.12,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.9150874018669128},{"word":"you","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.9259308576583862},{"word":"are","start":3.28,"end":3.4399998,"confidence":0.6040039,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.9231905341148376},{"word":"trying","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.9293081760406494},{"word":"to","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.9229281544685364},{"word":"reach","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.9188331365585328},{"word":"is","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.9405533671379088},{"word":"not","start":4.24,"end":4.4,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.9339033365249634},{"word":"avail","start":4.4,"end":4.8239374,"confidence":0.8339844,"punctuated_word":"avail","sentiment":"negative","sentiment_score":-0.48394718766212463}],"paragraphs":{"transcript":"\nYour call has been forwarded to voice mail. The person you are trying to reach is not avail","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.16,"end":2.5,"sentiment":"negative","sentiment_score":-0.9062692448496819},{"text":"The person you are trying to reach is not avail","start":2.56,"end":4.8239374,"sentiment":"negative","sentiment_score":-0.8793511122465134}],"sentiment":"negative","sentiment_score":-0.8913147267368104,"num_words":18,"start":0.16,"end":4.8239374}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you are trying to reach is not avail","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.16,"end":2.5,"sentiment":"negative","sentiment_score":-0.9062692448496819},{"text":"The person you are trying to reach is not avail","start":2.56,"end":4.8239374,"sentiment":"negative","sentiment_score":-0.8793511122465134}],"sentiment":"negative","sentiment_score":-0.8913147267368104,"channel":1,"num_words":18,"start":0.16,"end":4.8239374}]},"summary":{"result":"success","short":"Your call has been forwarded to voice mail. The person you are trying to reach is not avail"},"intents":{"segments":[{"text":"Your call has been forwarded to voice mail.","start_word":1,"end_word":8,"intents":[{"intent":"Inform unavailability","confidence_score":0.009341225},{"intent":"Request callback","confidence_score":0.018189562},{"intent":"Inform caller","confidence_score":0.020114314}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you are trying to reach is not avail","start_word":0,"end_word":17,"sentiment":"negative","sentiment_score":-0.915906548500061}],"average":{"sentiment":"negative","sentiment_score":-0.9159065246582032}}}}