{"metadata":{"transaction_key":"deprecated","request_id":"01a0f0b7-ad1f-7713-9931-7ea5924ac41a","sha256":"da3ecd73d0a5e559ca8c5a252bf5017a5b45c2216f6316030d9bf203eea9d000","created":"2026-09-30T05:09:25.645Z","duration":19.511938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":45},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hello. This is Simon Kirkland. I'm unable to take your call at the moment. Please leave your name and number, and I'll get back to you as soon as possible. Thank you.","confidence":1.0,"words":[{"word":"hello","start":3.28,"end":3.76,"confidence":0.9890137,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.009826118126511574},{"word":"this","start":3.76,"end":3.9199998,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.02118299901485443},{"word":"is","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02045786753296852},{"word":"simon","start":4.08,"end":4.48,"confidence":0.9941406,"punctuated_word":"Simon","sentiment":"neutral","sentiment_score":0.01084395218640566},{"word":"kirkland","start":4.48,"end":4.98,"confidence":0.97786456,"punctuated_word":"Kirkland.","sentiment":"neutral","sentiment_score":0.016880139708518982},{"word":"i'm","start":5.04,"end":5.3599997,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4690046012401581},{"word":"unable","start":5.3599997,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.5678192377090454},{"word":"to","start":5.8399997,"end":5.92,"confidence":0.9970703,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4763728082180023},{"word":"take","start":5.92,"end":6.08,"confidence":0.99609375,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.5728374719619751},{"word":"your","start":6.08,"end":6.24,"confidence":0.92578125,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5833695530891418},{"word":"call","start":6.24,"end":6.3599997,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5561309456825256},{"word":"at","start":6.3599997,"end":6.48,"confidence":0.99609375,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4302462637424469},{"word":"the","start":6.48,"end":6.64,"confidence":0.9980469,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4871213436126709},{"word":"moment","start":6.64,"end":7.04,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.41985973715782166},{"word":"please","start":7.04,"end":7.3599997,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.31597572565078735},{"word":"leave","start":7.3599997,"end":7.6,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.17641466856002808},{"word":"your","start":7.6,"end":7.7599998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.21634230017662048},{"word":"name","start":7.7599998,"end":8.0,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.19889459013938904},{"word":"and","start":8.0,"end":8.24,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.15873442590236664},{"word":"number","start":8.24,"end":8.48,"confidence":0.9785156,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.10849715024232864},{"word":"and","start":8.48,"end":8.72,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03477443754673004},{"word":"i'll","start":8.72,"end":8.88,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0735679641366005},{"word":"get","start":8.88,"end":9.04,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.16301807761192322},{"word":"back","start":9.04,"end":9.2,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1837519109249115},{"word":"to","start":9.2,"end":9.36,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1485484391450882},{"word":"you","start":9.36,"end":9.5199995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10948456823825836},{"word":"as","start":9.5199995,"end":9.599999,"confidence":0.9892578,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.0937534123659134},{"word":"soon","start":9.599999,"end":9.84,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.14631587266921997},{"word":"as","start":9.84,"end":10.0,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.166138157248497},{"word":"possible","start":10.0,"end":10.48,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.20765864849090576},{"word":"thank","start":10.48,"end":10.639999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4486914873123169},{"word":"you","start":10.639999,"end":11.139999,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2378789484500885}],"paragraphs":{"transcript":"\nHello. This is Simon Kirkland. I'm unable to take your call at the moment. Please leave your name and number, and I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.28,"end":3.76,"sentiment":"neutral","sentiment_score":0.009826118126511574},{"text":"This is Simon Kirkland.","start":3.76,"end":4.98,"sentiment":"neutral","sentiment_score":0.017341239610686898},{"text":"I'm unable to take your call at the moment.","start":5.04,"end":7.04,"sentiment":"negative","sentiment_score":-0.5069735513793098},{"text":"Please leave your name and number, and I'll get back to you as soon as possible.","start":7.04,"end":10.48,"sentiment":"neutral","sentiment_score":-0.156366896815598},{"text":"Thank you.","start":10.48,"end":11.139999,"sentiment":"positive","sentiment_score":0.3432852178812027}],"sentiment":"neutral","sentiment_score":-0.19683971247286536,"num_words":32,"start":3.28,"end":11.139999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Simon Kirkland. I'm unable to take your call at the moment. Please leave your name and number, and I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.28,"end":3.76,"sentiment":"neutral","sentiment_score":0.009826118126511574},{"text":"This is Simon Kirkland.","start":3.76,"end":4.98,"sentiment":"neutral","sentiment_score":0.017341239610686898},{"text":"I'm unable to take your call at the moment.","start":5.04,"end":7.04,"sentiment":"negative","sentiment_score":-0.5069735513793098},{"text":"Please leave your name and number, and I'll get back to you as soon as possible.","start":7.04,"end":10.48,"sentiment":"neutral","sentiment_score":-0.156366896815598},{"text":"Thank you.","start":10.48,"end":11.139999,"sentiment":"positive","sentiment_score":0.3432852178812027}],"sentiment":"neutral","sentiment_score":-0.19683971247286536,"channel":1,"num_words":32,"start":3.28,"end":11.139999}]},"summary":{"result":"success","short":"Hello. This is Simon Kirkland. I'm unable to take your call at the moment. Please leave your name and number, and I'll get back to you as soon as possible. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":30,"end_word":31,"intents":[{"intent":"Relay message","confidence_score":0.00071038}]}]},"sentiments":{"segments":[{"text":"Hello. This is Simon Kirkland.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.015517513267695904},{"text":"I'm unable to take your call at the moment.","start_word":5,"end_word":13,"sentiment":"negative","sentiment_score":-0.4991115629673004},{"text":"Please leave your name and number, and I'll get back to you as soon as possible.","start_word":14,"end_word":29,"sentiment":"neutral","sentiment_score":-0.14825810492038727},{"text":"Thank you.","start_word":30,"end_word":31,"sentiment":"positive","sentiment_score":0.3887864947319031}],"average":{"sentiment":"neutral","sentiment_score":-0.18105765448676217}}}}