{"metadata":{"transaction_key":"deprecated","request_id":"019f1719-ad88-7733-84fc-9177aae70ee2","sha256":"595f607b2972b27095050accb60fa7e0b42ddb02b6836c4df191408c59c27077","created":"2026-06-30T05:56:28.176Z","duration":378.64795,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":838,"output_tokens":71},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":901,"output_tokens":903},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":901,"output_tokens":36}},"results":{"channels":[{"alternatives":[{"transcript":"Sorry. You just broke up. Who's speaking? Yep. Hey. Hi, Karen. This is Ross with Check Home. How is this been holding? Give me a second. Can you hear me now? Hello? Yep. I can hear you, Karen. This is Ross with Tech Home. How are you? That's great. Doing good. Well, I am speaking to the accounts team. Right? My account number is 363458. Actually, Karen, the thing is I had few credits left in my account, and I wanted to use those credits for now for placing an order. But I am unable to use that. So if you can guide me how to do it. Sure. Yep. Thank you. Sorry. You just broke up. Who's speaking? Hi, Monica. This is Ross with Techcom. How's it going over there? Actually, Monica, the thing is I was trying to place an order, and I had credits left in my account. Like, last time when I ordered, I just canceled the order, and there were credits in my account. So I want to use those credits now for placing an order, but I am unable to. So if you can guide me through, it would be really stressful. Oh, okay. Right. Yep. Current order amount is something 600, I think. 6 to 700. K. So give me a second. I'm just pulling up the details of the end user. So when I come to the payment section, I need to choose b pay. Mhmm. And I have got the biller code, reference code. And next. Do I need to go next? And this will this inquiry will come to you, and you will process the order. Okay. Give me a second. Give me a second. Should I place order now? Place order. Order placed. Okay. Thank you. Thank you so much. Yep. Alright. Thank you. Bye.","confidence":0.99609375,"words":[{"word":"sorry","start":37.870003,"end":38.190002,"confidence":0.96240234,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1558135747909546},{"word":"you","start":38.190002,"end":38.35,"confidence":0.89990234,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.2948721945285797},{"word":"just","start":38.35,"end":38.83,"confidence":0.99902344,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.33537301421165466},{"word":"broke","start":38.83,"end":39.15,"confidence":0.83203125,"punctuated_word":"broke","sentiment":"neutral","sentiment_score":-0.31463050842285156},{"word":"up","start":39.15,"end":39.31,"confidence":0.96118164,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.2860206663608551},{"word":"who's","start":39.31,"end":39.55,"confidence":0.95043945,"punctuated_word":"Who's","sentiment":"neutral","sentiment_score":-0.15413647890090942},{"word":"speaking","start":39.55,"end":40.05,"confidence":0.99902344,"punctuated_word":"speaking?","sentiment":"neutral","sentiment_score":-0.07133568078279495},{"word":"yep","start":43.614998,"end":44.114998,"confidence":0.9182129,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.03568139672279358},{"word":"hey","start":47.295,"end":47.614998,"confidence":0.8635254,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.00840133149176836},{"word":"hi","start":47.614998,"end":47.934998,"confidence":0.9975586,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.02046506106853485},{"word":"karen","start":47.934998,"end":48.254997,"confidence":0.95703125,"punctuated_word":"Karen.","sentiment":"neutral","sentiment_score":0.01959540694952011},{"word":"this","start":48.254997,"end":48.495,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.029232699424028397},{"word":"is","start":48.495,"end":48.655,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.038066186010837555},{"word":"ross","start":48.655,"end":48.975,"confidence":0.7446289,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.02806667611002922},{"word":"with","start":48.975,"end":49.135,"confidence":0.86035156,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03724047541618347},{"word":"check","start":49.135,"end":49.375,"confidence":0.70458984,"punctuated_word":"Check","sentiment":"neutral","sentiment_score":0.03419094160199165},{"word":"home","start":49.375,"end":49.614998,"confidence":0.8034668,"punctuated_word":"Home.","sentiment":"neutral","sentiment_score":0.019748082384467125},{"word":"how","start":49.614998,"end":49.774998,"confidence":0.99609375,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.025022216141223907},{"word":"is","start":49.774998,"end":49.934998,"confidence":0.70947266,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.018913252279162407},{"word":"this","start":49.934998,"end":50.015,"confidence":0.61816406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0053916797041893005},{"word":"been","start":50.015,"end":50.254997,"confidence":0.24597168,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.0006707608699798584},{"word":"holding","start":50.254997,"end":50.754997,"confidence":0.66296387,"punctuated_word":"holding?","sentiment":"neutral","sentiment_score":-0.02122543379664421},{"word":"give","start":56.859997,"end":57.1,"confidence":0.9589844,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":-0.09798584133386612},{"word":"me","start":57.1,"end":57.179996,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.08686931431293488},{"word":"a","start":57.179996,"end":57.339996,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09298774600028992},{"word":"second","start":57.339996,"end":57.839996,"confidence":0.9995117,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.08729253709316254},{"word":"can","start":62.539997,"end":62.78,"confidence":0.97265625,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.060548581182956696},{"word":"you","start":62.78,"end":62.94,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.059225186705589294},{"word":"hear","start":62.94,"end":63.179996,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.06973089277744293},{"word":"me","start":63.179996,"end":63.679996,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.04930054396390915},{"word":"now","start":65.18,"end":65.68,"confidence":1.0,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.050563015043735504},{"word":"hello","start":65.82,"end":66.32,"confidence":0.986084,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.01785312034189701},{"word":"yep","start":68.915,"end":69.235,"confidence":0.99609375,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.006041025742888451},{"word":"i","start":69.235,"end":69.395004,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.029777128249406815},{"word":"can","start":69.395004,"end":69.555,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.02738700993359089},{"word":"hear","start":69.555,"end":69.795006,"confidence":0.9921875,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.01565338857471943},{"word":"you","start":69.795006,"end":69.955,"confidence":0.97143555,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.048816826194524765},{"word":"karen","start":69.955,"end":70.275,"confidence":0.9111328,"punctuated_word":"Karen.","sentiment":"neutral","sentiment_score":0.06953446567058563},{"word":"this","start":70.275,"end":70.515,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.11613041162490843},{"word":"is","start":70.515,"end":70.675,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10746370255947112},{"word":"ross","start":70.675,"end":70.995,"confidence":0.9716797,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.10330170392990112},{"word":"with","start":70.995,"end":71.235,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.09452150762081146},{"word":"tech","start":71.235,"end":71.555,"confidence":0.9526367,"punctuated_word":"Tech","sentiment":"neutral","sentiment_score":0.10040608048439026},{"word":"home","start":71.555,"end":71.715004,"confidence":0.74902344,"punctuated_word":"Home.","sentiment":"neutral","sentiment_score":0.07517173886299133},{"word":"how","start":71.715004,"end":71.875,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.08766186982393265},{"word":"are","start":71.875,"end":72.035,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.08698716759681702},{"word":"you","start":72.035,"end":72.535,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.06745488941669464},{"word":"that's","start":74.83501,"end":75.15501,"confidence":0.9914551,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.5428479313850403},{"word":"great","start":75.15501,"end":75.395004,"confidence":0.7512207,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.5605023503303528},{"word":"doing","start":75.395004,"end":75.715004,"confidence":0.7788086,"punctuated_word":"Doing","sentiment":"positive","sentiment_score":0.5261918306350708},{"word":"good","start":75.715004,"end":76.115005,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.47373366355896},{"word":"well","start":76.115005,"end":76.595,"confidence":0.99902344,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.10660932958126068},{"word":"i","start":76.595,"end":76.675,"confidence":0.5727539,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.037580277770757675},{"word":"am","start":76.675,"end":76.915,"confidence":0.9941406,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.04235903173685074},{"word":"speaking","start":76.915,"end":77.235,"confidence":0.99902344,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.03477225452661514},{"word":"to","start":77.235,"end":77.475006,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03588169068098068},{"word":"the","start":77.475006,"end":77.635,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027652522549033165},{"word":"accounts","start":77.635,"end":78.115005,"confidence":0.7944336,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.041348185390233994},{"word":"team","start":78.115005,"end":78.355,"confidence":0.99658203,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.038978464901447296},{"word":"right","start":78.355,"end":78.855,"confidence":0.9995117,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.027732694521546364},{"word":"my","start":83.36,"end":83.68,"confidence":0.9980469,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.001543714664876461},{"word":"account","start":83.68,"end":84.159996,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.001677617430686951},{"word":"number","start":84.159996,"end":84.659996,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.0035102739930152893},{"word":"is","start":84.799995,"end":85.04,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.005707386881113052},{"word":"363458","start":85.04,"end":86.74,"confidence":0.9995931,"punctuated_word":"363458.","sentiment":"neutral","sentiment_score":0.00964401848614216},{"word":"actually","start":97.064995,"end":97.545,"confidence":0.782959,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.11073511838912964},{"word":"karen","start":97.545,"end":98.024994,"confidence":0.87768555,"punctuated_word":"Karen,","sentiment":"neutral","sentiment_score":-0.1599503457546234},{"word":"the","start":98.024994,"end":98.185,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1839054971933365},{"word":"thing","start":98.185,"end":98.34499,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.15154792368412018},{"word":"is","start":98.34499,"end":98.84499,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.15645496547222135},{"word":"i","start":99.145,"end":99.384995,"confidence":0.65527344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23738262057304385},{"word":"had","start":99.384995,"end":99.704994,"confidence":0.9921875,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.1907840073108673},{"word":"few","start":99.704994,"end":100.024994,"confidence":0.93359375,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.19123345613479617},{"word":"credits","start":100.024994,"end":100.524994,"confidence":0.9980469,"punctuated_word":"credits","sentiment":"neutral","sentiment_score":-0.16110408306121826},{"word":"left","start":100.585,"end":100.825,"confidence":1.0,"punctuated_word":"left","sentiment":"neutral","sentiment_score":-0.22023239731788635},{"word":"in","start":100.825,"end":100.985,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.16290634870529175},{"word":"my","start":100.985,"end":101.225,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.20325452089309692},{"word":"account","start":101.225,"end":101.725,"confidence":0.81884766,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.14164972305297852},{"word":"and","start":103.225,"end":103.704994,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09901877492666245},{"word":"i","start":103.704994,"end":103.945,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19328510761260984},{"word":"wanted","start":103.945,"end":104.265,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.18393348157405853},{"word":"to","start":104.265,"end":104.424995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15296274423599243},{"word":"use","start":104.424995,"end":104.744995,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.12984363734722135},{"word":"those","start":104.744995,"end":105.064995,"confidence":1.0,"punctuated_word":"those","sentiment":"neutral","sentiment_score":-0.15790419280529022},{"word":"credits","start":105.064995,"end":105.564995,"confidence":0.9970703,"punctuated_word":"credits","sentiment":"neutral","sentiment_score":-0.12692132592201233},{"word":"for","start":105.704994,"end":105.945,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.16653843224048617},{"word":"now","start":105.945,"end":106.265,"confidence":0.9892578,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.22003161907196045},{"word":"for","start":106.265,"end":106.424995,"confidence":0.6586914,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1442037969827652},{"word":"placing","start":106.424995,"end":106.825,"confidence":0.99902344,"punctuated_word":"placing","sentiment":"neutral","sentiment_score":-0.10301581770181656},{"word":"an","start":106.825,"end":107.064995,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.1174938976764679},{"word":"order","start":107.064995,"end":107.465,"confidence":0.7685547,"punctuated_word":"order.","sentiment":"neutral","sentiment_score":-0.1485586017370224},{"word":"but","start":107.465,"end":107.704994,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.233277291059494},{"word":"i","start":107.704994,"end":107.945,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3711789548397064},{"word":"am","start":107.945,"end":108.104996,"confidence":0.97998047,"punctuated_word":"am","sentiment":"negative","sentiment_score":-0.3574419617652893},{"word":"unable","start":108.104996,"end":108.505,"confidence":1.0,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.34273043274879456},{"word":"to","start":108.505,"end":108.66499,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2575443983078003},{"word":"use","start":108.66499,"end":108.905,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.2063569575548172},{"word":"that","start":108.905,"end":109.145,"confidence":0.8754883,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.2815234065055847},{"word":"so","start":109.145,"end":109.384995,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.16880443692207336},{"word":"if","start":109.384995,"end":109.545,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1231413409113884},{"word":"you","start":109.545,"end":109.704994,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10210669785737991},{"word":"can","start":109.704994,"end":110.104996,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.11543431878089903},{"word":"guide","start":110.104996,"end":110.505,"confidence":0.9941406,"punctuated_word":"guide","sentiment":"neutral","sentiment_score":-0.12214618176221848},{"word":"me","start":110.505,"end":111.005,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.13780905306339264},{"word":"how","start":111.225,"end":111.384995,"confidence":0.8535156,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.14588332176208496},{"word":"to","start":111.384995,"end":111.545,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17520537972450256},{"word":"do","start":111.545,"end":111.704994,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.17487716674804688},{"word":"it","start":111.704994,"end":112.204994,"confidence":0.9030762,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.1775161772966385},{"word":"sure","start":116.880005,"end":117.380005,"confidence":0.99658203,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.007050035521388054},{"word":"yep","start":150.25,"end":150.75,"confidence":0.97802734,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.001989366021007299},{"word":"thank","start":155.53,"end":156.01,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.15749818086624146},{"word":"you","start":156.01,"end":156.465,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.11603672057390212},{"word":"sorry","start":171.01001,"end":171.25,"confidence":0.7565918,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.03784901648759842},{"word":"you","start":171.25,"end":171.33,"confidence":0.99316406,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.0708869993686676},{"word":"just","start":171.33,"end":171.57,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0794038474559784},{"word":"broke","start":171.57,"end":171.81001,"confidence":0.99902344,"punctuated_word":"broke","sentiment":"neutral","sentiment_score":-0.0719473659992218},{"word":"up","start":171.81001,"end":172.05,"confidence":0.99902344,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.07810229063034058},{"word":"who's","start":172.05,"end":172.37001,"confidence":0.9885254,"punctuated_word":"Who's","sentiment":"neutral","sentiment_score":-0.03621979057788849},{"word":"speaking","start":172.37001,"end":172.87001,"confidence":1.0,"punctuated_word":"speaking?","sentiment":"neutral","sentiment_score":-0.015853628516197205},{"word":"hi","start":175.89,"end":176.29001,"confidence":0.9321289,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.01897546648979187},{"word":"monica","start":176.29001,"end":176.77,"confidence":0.9785156,"punctuated_word":"Monica.","sentiment":"neutral","sentiment_score":0.013788428157567978},{"word":"this","start":176.77,"end":176.93001,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.02761116251349449},{"word":"is","start":176.93001,"end":177.25,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03838084265589714},{"word":"ross","start":177.25,"end":177.57,"confidence":0.87890625,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.03172200918197632},{"word":"with","start":177.57,"end":177.81001,"confidence":0.9873047,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04071410745382309},{"word":"techcom","start":177.81001,"end":178.29001,"confidence":0.7281901,"punctuated_word":"Techcom.","sentiment":"neutral","sentiment_score":0.047651320695877075},{"word":"how's","start":178.29001,"end":178.45001,"confidence":0.9667969,"punctuated_word":"How's","sentiment":"neutral","sentiment_score":0.05070438235998154},{"word":"it","start":178.45001,"end":178.61,"confidence":0.6845703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05311776325106621},{"word":"going","start":178.61,"end":178.93001,"confidence":0.99902344,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.05940700322389603},{"word":"over","start":178.93001,"end":179.09001,"confidence":0.9980469,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.048571422696113586},{"word":"there","start":179.09001,"end":179.59001,"confidence":0.9995117,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":0.03375767543911934},{"word":"actually","start":186.245,"end":186.645,"confidence":0.9851074,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.0918259620666504},{"word":"monica","start":186.645,"end":187.145,"confidence":0.9765625,"punctuated_word":"Monica,","sentiment":"neutral","sentiment_score":-0.11663176864385603},{"word":"the","start":187.205,"end":187.285,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1096647083759308},{"word":"thing","start":187.285,"end":187.525,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.10064132511615752},{"word":"is","start":187.525,"end":188.025,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11624324321746826},{"word":"i","start":188.165,"end":188.325,"confidence":0.51904297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14185896515846252},{"word":"was","start":188.325,"end":188.805,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1060590073466301},{"word":"trying","start":188.805,"end":189.285,"confidence":0.98535156,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.12976105511188507},{"word":"to","start":189.285,"end":189.685,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1105472818017006},{"word":"place","start":189.685,"end":189.925,"confidence":1.0,"punctuated_word":"place","sentiment":"neutral","sentiment_score":-0.0979474037885666},{"word":"an","start":189.925,"end":190.165,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.10038262605667114},{"word":"order","start":190.165,"end":190.665,"confidence":0.8022461,"punctuated_word":"order,","sentiment":"neutral","sentiment_score":-0.10436228662729265},{"word":"and","start":191.44499,"end":191.845,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11258247494697572},{"word":"i","start":191.845,"end":192.08499,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2192383259534836},{"word":"had","start":192.08499,"end":192.58499,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.2710403501987457},{"word":"credits","start":192.805,"end":193.305,"confidence":0.80908203,"punctuated_word":"credits","sentiment":"neutral","sentiment_score":-0.20203787088394165},{"word":"left","start":193.36499,"end":193.605,"confidence":1.0,"punctuated_word":"left","sentiment":"neutral","sentiment_score":-0.26578086614608765},{"word":"in","start":193.605,"end":193.765,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.25658079981803894},{"word":"my","start":193.765,"end":194.005,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.27824661135673523},{"word":"account","start":194.005,"end":194.505,"confidence":0.9807129,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.24794737994670868},{"word":"like","start":194.565,"end":195.045,"confidence":0.96655273,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.18079687654972076},{"word":"last","start":195.045,"end":195.285,"confidence":0.9790039,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.15817151963710785},{"word":"time","start":195.285,"end":195.44499,"confidence":0.99316406,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.23452959954738617},{"word":"when","start":195.44499,"end":195.685,"confidence":0.88134766,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.2073422372341156},{"word":"i","start":195.685,"end":195.845,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19847121834754944},{"word":"ordered","start":195.845,"end":196.345,"confidence":0.9904785,"punctuated_word":"ordered,","sentiment":"neutral","sentiment_score":-0.18946126103401184},{"word":"i","start":196.645,"end":196.805,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2899291217327118},{"word":"just","start":196.805,"end":197.045,"confidence":0.97509766,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.3171869218349457},{"word":"canceled","start":197.045,"end":197.525,"confidence":0.81933594,"punctuated_word":"canceled","sentiment":"neutral","sentiment_score":-0.28694894909858704},{"word":"the","start":197.525,"end":197.605,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3431599736213684},{"word":"order","start":197.605,"end":197.845,"confidence":0.7788086,"punctuated_word":"order,","sentiment":"neutral","sentiment_score":-0.26762500405311584},{"word":"and","start":197.845,"end":198.005,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.21231698989868164},{"word":"there","start":198.005,"end":198.165,"confidence":0.9560547,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.23030856251716617},{"word":"were","start":198.165,"end":198.325,"confidence":0.99609375,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.2438107281923294},{"word":"credits","start":198.325,"end":198.805,"confidence":0.99609375,"punctuated_word":"credits","sentiment":"neutral","sentiment_score":-0.22201241552829745},{"word":"in","start":198.805,"end":199.045,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.22845624387264252},{"word":"my","start":199.045,"end":199.125,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.26689404249191284},{"word":"account","start":199.125,"end":199.625,"confidence":0.9995117,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.2497800290584564},{"word":"so","start":199.95001,"end":200.19,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.22498777508735657},{"word":"i","start":200.19,"end":200.35,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.26751527190208435},{"word":"want","start":200.35,"end":200.67001,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.26618432998657227},{"word":"to","start":200.67001,"end":200.75,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.21981298923492432},{"word":"use","start":200.75,"end":200.99,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.19364959001541135},{"word":"those","start":200.99,"end":201.31001,"confidence":0.9941406,"punctuated_word":"those","sentiment":"neutral","sentiment_score":-0.23580937087535855},{"word":"credits","start":201.31001,"end":201.71,"confidence":0.9970703,"punctuated_word":"credits","sentiment":"neutral","sentiment_score":-0.15239034593105316},{"word":"now","start":201.71,"end":202.11,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.2509882152080536},{"word":"for","start":202.11,"end":202.35,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.19515952467918396},{"word":"placing","start":202.35,"end":202.67001,"confidence":1.0,"punctuated_word":"placing","sentiment":"neutral","sentiment_score":-0.14680109918117523},{"word":"an","start":202.67001,"end":202.83,"confidence":0.99121094,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.16868264973163605},{"word":"order","start":202.83,"end":203.07,"confidence":0.9707031,"punctuated_word":"order,","sentiment":"neutral","sentiment_score":-0.18947842717170715},{"word":"but","start":203.07,"end":203.31001,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.21331360936164856},{"word":"i","start":203.31001,"end":203.47,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3578115999698639},{"word":"am","start":203.47,"end":203.71,"confidence":0.9980469,"punctuated_word":"am","sentiment":"negative","sentiment_score":-0.4090809822082519},{"word":"unable","start":203.71,"end":204.03,"confidence":1.0,"punctuated_word":"unable","sentiment":"neutral","sentiment_score":-0.33261850476264954},{"word":"to","start":204.03,"end":204.27,"confidence":0.96777344,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":-0.13846376538276672},{"word":"so","start":204.27,"end":204.51001,"confidence":0.94384766,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.29420822858810425},{"word":"if","start":204.51001,"end":204.59001,"confidence":0.9941406,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.35315847396850586},{"word":"you","start":204.59001,"end":204.67001,"confidence":0.97802734,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4107465744018554},{"word":"can","start":204.67001,"end":204.91,"confidence":0.99902344,"punctuated_word":"can","sentiment":"negative","sentiment_score":-0.35103970766067505},{"word":"guide","start":204.91,"end":205.15001,"confidence":1.0,"punctuated_word":"guide","sentiment":"neutral","sentiment_score":-0.3328944146633148},{"word":"me","start":205.15001,"end":205.39,"confidence":0.9970703,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.405299574136734},{"word":"through","start":205.39,"end":205.63,"confidence":0.9543457,"punctuated_word":"through,","sentiment":"negative","sentiment_score":-0.3780567049980163},{"word":"it","start":205.63,"end":205.71,"confidence":0.8442383,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.5044496655464172},{"word":"would","start":205.71,"end":205.95001,"confidence":0.98828125,"punctuated_word":"would","sentiment":"negative","sentiment_score":-0.5333502292633057},{"word":"be","start":205.95001,"end":206.35,"confidence":0.99902344,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.4108414053916931},{"word":"really","start":206.35,"end":206.67001,"confidence":0.6430664,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.5277971029281616},{"word":"stressful","start":206.67001,"end":207.17001,"confidence":0.87060547,"punctuated_word":"stressful.","sentiment":"negative","sentiment_score":-0.4483450651168823},{"word":"oh","start":213.55,"end":213.71,"confidence":0.8522949,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.12492069602012634},{"word":"okay","start":213.71,"end":214.21,"confidence":0.99853516,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.1402014195919037},{"word":"right","start":226.55501,"end":227.05501,"confidence":0.7614746,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.07746817171573639},{"word":"yep","start":232.31999,"end":232.81999,"confidence":0.9980469,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04669206589460373},{"word":"current","start":233.04,"end":233.52,"confidence":0.9819336,"punctuated_word":"Current","sentiment":"neutral","sentiment_score":-0.002831794321537018},{"word":"order","start":233.52,"end":234.02,"confidence":0.9980469,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.019516773521900177},{"word":"amount","start":234.56,"end":234.95999,"confidence":0.79833984,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":0.01059029996395111},{"word":"is","start":234.95999,"end":235.28,"confidence":0.9658203,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.018024910241365433},{"word":"something","start":235.28,"end":235.76,"confidence":0.99609375,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.018271200358867645},{"word":"600","start":235.76,"end":236.4,"confidence":0.92736816,"punctuated_word":"600,","sentiment":"neutral","sentiment_score":0.011414686217904093},{"word":"i","start":236.4,"end":236.48,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.003151156008243561},{"word":"think","start":236.48,"end":236.8,"confidence":0.75439453,"punctuated_word":"think.","sentiment":"neutral","sentiment_score":0.007744312286376953},{"word":"6","start":236.8,"end":237.12,"confidence":0.9951172,"punctuated_word":"6","sentiment":"neutral","sentiment_score":0.013240905478596687},{"word":"to","start":237.12,"end":237.28,"confidence":0.6855469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007407145574688912},{"word":"700","start":237.28,"end":238.02,"confidence":0.99902344,"punctuated_word":"700.","sentiment":"neutral","sentiment_score":0.0329882875084877},{"word":"k","start":254.7,"end":255.2,"confidence":0.7175293,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.004455210641026497},{"word":"so","start":257.66,"end":258.16,"confidence":0.984375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.007631385698914528},{"word":"give","start":258.78,"end":259.02,"confidence":0.96777344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.01441187784075737},{"word":"me","start":259.02,"end":259.1,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.015512917190790176},{"word":"a","start":259.1,"end":259.26,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.013177582994103432},{"word":"second","start":259.26,"end":259.76,"confidence":0.98706055,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.015410499647259712},{"word":"i'm","start":259.98,"end":260.14,"confidence":0.9692383,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.019723011180758476},{"word":"just","start":260.14,"end":260.38,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02223348617553711},{"word":"pulling","start":260.38,"end":260.7,"confidence":0.84814453,"punctuated_word":"pulling","sentiment":"neutral","sentiment_score":0.025420326739549637},{"word":"up","start":260.7,"end":260.86002,"confidence":0.8676758,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.02495124563574791},{"word":"the","start":260.86002,"end":261.02,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027911681681871418},{"word":"details","start":261.02,"end":261.52,"confidence":0.91259766,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.03223300725221634},{"word":"of","start":261.66,"end":261.98,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.024221297353506088},{"word":"the","start":261.98,"end":262.14,"confidence":0.42944336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.025436388328671455},{"word":"end","start":262.14,"end":262.46,"confidence":0.9873047,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.02663838118314743},{"word":"user","start":262.46,"end":262.96,"confidence":0.99853516,"punctuated_word":"user.","sentiment":"neutral","sentiment_score":0.024018459022045135},{"word":"so","start":272.595,"end":272.835,"confidence":0.9277344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.022724196314811707},{"word":"when","start":272.835,"end":273.07498,"confidence":0.9951172,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.019911374896764755},{"word":"i","start":273.07498,"end":273.235,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.025585180148482323},{"word":"come","start":273.235,"end":273.555,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.025831209495663643},{"word":"to","start":273.555,"end":273.79498,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02177724801003933},{"word":"the","start":273.79498,"end":274.03497,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027683159336447716},{"word":"payment","start":274.03497,"end":274.51498,"confidence":0.96972656,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.02527917362749577},{"word":"section","start":274.51498,"end":275.01498,"confidence":0.9904785,"punctuated_word":"section,","sentiment":"neutral","sentiment_score":0.02017734944820404},{"word":"i","start":275.07498,"end":275.31497,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0176249910145998},{"word":"need","start":275.31497,"end":275.555,"confidence":0.9970703,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.02055284008383751},{"word":"to","start":275.555,"end":275.715,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.031767453998327255},{"word":"choose","start":275.715,"end":276.115,"confidence":0.99902344,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.025332914665341377},{"word":"b","start":276.115,"end":276.35498,"confidence":0.38427734,"punctuated_word":"b","sentiment":"neutral","sentiment_score":0.022426748648285862},{"word":"pay","start":276.35498,"end":276.85498,"confidence":0.71240234,"punctuated_word":"pay.","sentiment":"neutral","sentiment_score":0.01900605112314224},{"word":"mhmm","start":280.19498,"end":280.69498,"confidence":0.9949951,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.017405033111572266},{"word":"and","start":281.07498,"end":281.395,"confidence":0.9863281,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.024110309779644012},{"word":"i","start":281.395,"end":281.555,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02519412338733673},{"word":"have","start":281.555,"end":281.79498,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.029036039486527443},{"word":"got","start":281.79498,"end":282.03497,"confidence":0.99121094,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.025152942165732384},{"word":"the","start":282.03497,"end":282.275,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.024955343455076218},{"word":"biller","start":282.275,"end":282.51498,"confidence":0.8652344,"punctuated_word":"biller","sentiment":"neutral","sentiment_score":0.018231362104415897},{"word":"code","start":282.51498,"end":282.835,"confidence":0.8000488,"punctuated_word":"code,","sentiment":"neutral","sentiment_score":0.015014717355370522},{"word":"reference","start":282.835,"end":283.31497,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.008166186511516571},{"word":"code","start":283.31497,"end":283.77,"confidence":0.9484863,"punctuated_word":"code.","sentiment":"neutral","sentiment_score":0.012020046822726728},{"word":"and","start":283.77,"end":284.27,"confidence":0.5761719,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.009290356189012527},{"word":"next","start":286.00998,"end":286.50998,"confidence":0.95410156,"punctuated_word":"next.","sentiment":"neutral","sentiment_score":-0.00930783525109291},{"word":"do","start":291.77,"end":291.93,"confidence":0.9838867,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.022507639601826668},{"word":"i","start":291.93,"end":292.00998,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02179177850484848},{"word":"need","start":292.00998,"end":292.25,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.016336023807525635},{"word":"to","start":292.25,"end":292.49,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01828552223742008},{"word":"go","start":292.49,"end":292.72998,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.011719025671482086},{"word":"next","start":292.72998,"end":293.22998,"confidence":0.9975586,"punctuated_word":"next?","sentiment":"neutral","sentiment_score":-0.007850510068237782},{"word":"and","start":302.005,"end":302.245,"confidence":0.7363281,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05045214667916298},{"word":"this","start":302.245,"end":302.745,"confidence":0.99121094,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06021495163440704},{"word":"will","start":302.805,"end":303.305,"confidence":0.7788086,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.06279946118593216},{"word":"this","start":303.525,"end":303.845,"confidence":0.9902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06268559396266937},{"word":"inquiry","start":303.845,"end":304.245,"confidence":0.91845703,"punctuated_word":"inquiry","sentiment":"neutral","sentiment_score":0.05053178966045379},{"word":"will","start":304.245,"end":304.485,"confidence":0.9970703,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0723310261964798},{"word":"come","start":304.485,"end":304.725,"confidence":0.9970703,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.10071664303541183},{"word":"to","start":304.725,"end":304.805,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08083122968673706},{"word":"you","start":304.805,"end":305.305,"confidence":0.8027344,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.05106978118419647},{"word":"and","start":305.685,"end":305.925,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11810550093650818},{"word":"you","start":305.925,"end":306.085,"confidence":0.96972656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14997953176498413},{"word":"will","start":306.085,"end":306.325,"confidence":0.99316406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.17029492557048798},{"word":"process","start":306.325,"end":306.645,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.11225254088640212},{"word":"the","start":306.645,"end":306.805,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10601992160081863},{"word":"order","start":306.805,"end":307.305,"confidence":0.99853516,"punctuated_word":"order.","sentiment":"neutral","sentiment_score":0.10847826302051544},{"word":"okay","start":317.57,"end":318.07,"confidence":0.7531738,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07305014133453369},{"word":"give","start":318.69,"end":318.93002,"confidence":0.9741211,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.047594889998435974},{"word":"me","start":318.93002,"end":319.17,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.06646491587162018},{"word":"a","start":319.17,"end":319.25,"confidence":0.9863281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04847829788923263},{"word":"second","start":319.25,"end":319.75,"confidence":0.9916992,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.04945454001426697},{"word":"give","start":320.05002,"end":320.29,"confidence":0.9873047,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.031743817031383514},{"word":"me","start":320.29,"end":320.45,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.049699846655130386},{"word":"a","start":320.45,"end":320.61002,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0455578938126564},{"word":"second","start":320.61002,"end":321.11002,"confidence":0.9995117,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.04085208475589752},{"word":"should","start":337.345,"end":337.585,"confidence":0.9506836,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":0.049183327704668045},{"word":"i","start":337.585,"end":337.745,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.055172622203826904},{"word":"place","start":337.745,"end":338.065,"confidence":0.9970703,"punctuated_word":"place","sentiment":"neutral","sentiment_score":0.049744267016649246},{"word":"order","start":338.065,"end":338.305,"confidence":0.98291016,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.04932079836726189},{"word":"now","start":338.305,"end":338.805,"confidence":0.9921875,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.04456128552556038},{"word":"place","start":341.62,"end":342.1,"confidence":0.9707031,"punctuated_word":"Place","sentiment":"neutral","sentiment_score":0.06116722524166107},{"word":"order","start":342.1,"end":342.6,"confidence":0.9851074,"punctuated_word":"order.","sentiment":"neutral","sentiment_score":0.05783805623650551},{"word":"order","start":354.83502,"end":355.33502,"confidence":0.9951172,"punctuated_word":"Order","sentiment":"neutral","sentiment_score":0.05232211947441101},{"word":"placed","start":355.39502,"end":355.89502,"confidence":0.9753418,"punctuated_word":"placed.","sentiment":"neutral","sentiment_score":0.05857335776090622},{"word":"okay","start":369.65,"end":369.97,"confidence":0.94750977,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.24817225337028503},{"word":"thank","start":369.97,"end":370.21,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4047406315803528},{"word":"you","start":370.21,"end":370.53,"confidence":0.99316406,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3357740044593811},{"word":"thank","start":370.53,"end":370.77,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5004409551620483},{"word":"you","start":370.77,"end":370.85,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5316109657287598},{"word":"so","start":370.85,"end":371.09,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5645386576652527},{"word":"much","start":371.09,"end":371.59,"confidence":0.9921875,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5165872573852539},{"word":"yep","start":371.97,"end":372.47,"confidence":0.8613281,"punctuated_word":"Yep.","sentiment":"positive","sentiment_score":0.34687232971191406},{"word":"alright","start":373.97,"end":374.45,"confidence":0.97998047,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.32862675189971924},{"word":"thank","start":374.45,"end":374.69,"confidence":0.98291016,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4311396777629852},{"word":"you","start":374.69,"end":375.01,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.38686150312423706},{"word":"bye","start":375.01,"end":375.51,"confidence":0.9941406,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.21131062507629397}],"paragraphs":{"transcript":"\nSorry. You just broke up. Who's speaking? Yep. Hey.\n\nHi, Karen. This is Ross with Check Home. How is this been holding? Give me a second. Can you hear me now?\n\nHello? Yep. I can hear you, Karen. This is Ross with Tech Home. How are you?\n\nThat's great. Doing good. Well, I am speaking to the accounts team. Right? My account number is 363458.\n\nActually, Karen, the thing is I had few credits left in my account, and I wanted to use those credits for now for placing an order. But I am unable to use that. So if you can guide me how to do it. Sure. Yep.\n\nThank you. Sorry. You just broke up. Who's speaking? Hi, Monica.\n\nThis is Ross with Techcom. How's it going over there? Actually, Monica, the thing is I was trying to place an order, and I had credits left in my account. Like, last time when I ordered, I just canceled the order, and there were credits in my account. So I want to use those credits now for placing an order, but I am unable to.\n\nSo if you can guide me through, it would be really stressful. Oh, okay. Right. Yep. Current order amount is something 600, I think.\n\n6 to 700. K. So give me a second. I'm just pulling up the details of the end user. So when I come to the payment section, I need to choose b pay.\n\nMhmm. And I have got the biller code, reference code. And next. Do I need to go next? And this will this inquiry will come to you, and you will process the order.\n\nOkay. Give me a second. Give me a second. Should I place order now? Place order.\n\nOrder placed. Okay. Thank you. Thank you so much. Yep.\n\nAlright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Sorry.","start":37.870003,"end":38.190002,"sentiment":"neutral","sentiment_score":-0.1558135747909546},{"text":"You just broke up.","start":38.190002,"end":39.31,"sentiment":"neutral","sentiment_score":-0.30772409588098526},{"text":"Who's speaking?","start":39.31,"end":40.05,"sentiment":"neutral","sentiment_score":-0.11273607984185219},{"text":"Yep.","start":43.614998,"end":44.114998,"sentiment":"neutral","sentiment_score":-0.03568139672279358},{"text":"Hey.","start":47.295,"end":47.614998,"sentiment":"neutral","sentiment_score":0.00840133149176836}],"sentiment":"neutral","sentiment_score":-0.18216246480329168,"num_words":9,"start":37.870003,"end":47.614998},{"sentences":[{"text":"Hi, Karen.","start":47.614998,"end":48.254997,"sentiment":"neutral","sentiment_score":0.02003023400902748},{"text":"This is Ross with Check Home.","start":48.254997,"end":49.614998,"sentiment":"neutral","sentiment_score":0.031090843491256237},{"text":"How is this been holding?","start":49.614998,"end":50.754997,"sentiment":"neutral","sentiment_score":0.0057544950395822525},{"text":"Give me a second.","start":56.859997,"end":57.839996,"sentiment":"neutral","sentiment_score":-0.09128385968506336},{"text":"Can you hear me now?","start":62.539997,"end":65.68,"sentiment":"neutral","sentiment_score":-0.057873643934726715}],"sentiment":"neutral","sentiment_score":-0.018142075193199245,"num_words":22,"start":47.614998,"end":65.68},{"sentences":[{"text":"Hello?","start":65.82,"end":66.32,"sentiment":"neutral","sentiment_score":-0.01785312034189701},{"text":"Yep.","start":68.915,"end":69.235,"sentiment":"neutral","sentiment_score":0.006041025742888451},{"text":"I can hear you, Karen.","start":69.235,"end":70.275,"sentiment":"neutral","sentiment_score":0.03823376372456551},{"text":"This is Ross with Tech Home.","start":70.275,"end":71.715004,"sentiment":"neutral","sentiment_score":0.09949919084707896},{"text":"How are you?","start":71.715004,"end":72.535,"sentiment":"neutral","sentiment_score":0.08070130894581477}],"sentiment":"neutral","sentiment_score":0.06365348724648356,"num_words":16,"start":65.82,"end":72.535},{"sentences":[{"text":"That's great.","start":74.83501,"end":75.395004,"sentiment":"positive","sentiment_score":0.5516751408576965},{"text":"Doing good.","start":75.395004,"end":76.115005,"sentiment":"positive","sentiment_score":0.4999627470970154},{"text":"Well, I am speaking to the accounts team.","start":76.115005,"end":78.355,"sentiment":"neutral","sentiment_score":0.04564771964214742},{"text":"Right?","start":78.355,"end":78.855,"sentiment":"neutral","sentiment_score":0.027732694521546364},{"text":"My account number is 363458.","start":83.36,"end":86.74,"sentiment":"neutral","sentiment_score":0.004416602291166782}],"sentiment":"neutral","sentiment_score":0.13990406883466575,"num_words":18,"start":74.83501,"end":86.74},{"sentences":[{"text":"Actually, Karen, the thing is I had few credits left in my account, and I wanted to use those credits for now for placing an order.","start":97.064995,"end":107.465,"sentiment":"neutral","sentiment_score":-0.1621097091298837},{"text":"But I am unable to use that.","start":107.465,"end":109.145,"sentiment":"neutral","sentiment_score":-0.29286477182592663},{"text":"So if you can guide me how to do it.","start":109.145,"end":112.204994,"sentiment":"neutral","sentiment_score":-0.14429240748286248},{"text":"Sure.","start":116.880005,"end":117.380005,"sentiment":"neutral","sentiment_score":0.007050035521388054},{"text":"Yep.","start":150.25,"end":150.75,"sentiment":"neutral","sentiment_score":0.001989366021007299}],"sentiment":"neutral","sentiment_score":-0.17108423363210426,"num_words":45,"start":97.064995,"end":150.75},{"sentences":[{"text":"Thank you.","start":155.53,"end":156.465,"sentiment":"neutral","sentiment_score":0.1367674507200718},{"text":"Sorry.","start":171.01001,"end":171.25,"sentiment":"neutral","sentiment_score":-0.03784901648759842},{"text":"You just broke up.","start":171.25,"end":172.05,"sentiment":"neutral","sentiment_score":-0.0750851258635521},{"text":"Who's speaking?","start":172.05,"end":172.87001,"sentiment":"neutral","sentiment_score":-0.026036709547042847},{"text":"Hi, Monica.","start":175.89,"end":176.77,"sentiment":"neutral","sentiment_score":0.016381947323679924}],"sentiment":"neutral","sentiment_score":-0.007633103904399005,"num_words":11,"start":155.53,"end":176.77},{"sentences":[{"text":"This is Ross with Techcom.","start":176.77,"end":178.29001,"sentiment":"neutral","sentiment_score":0.03721588850021362},{"text":"How's it going over there?","start":178.29001,"end":179.59001,"sentiment":"neutral","sentiment_score":0.04911164939403534},{"text":"Actually, Monica, the thing is I was trying to place an order, and I had credits left in my account.","start":186.245,"end":194.505,"sentiment":"neutral","sentiment_score":-0.15896901562809945},{"text":"Like, last time when I ordered, I just canceled the order, and there were credits in my account.","start":194.565,"end":199.625,"sentiment":"neutral","sentiment_score":-0.24040009412500593},{"text":"So I want to use those credits now for placing an order, but I am unable to.","start":199.95001,"end":204.27,"sentiment":"neutral","sentiment_score":-0.23310282651115866}],"sentiment":"neutral","sentiment_score":-0.16981065181585459,"num_words":65,"start":176.77,"end":204.27},{"sentences":[{"text":"So if you can guide me through, it would be really stressful.","start":204.27,"end":207.17001,"sentiment":"negative","sentiment_score":-0.4125155955553055},{"text":"Oh, okay.","start":213.55,"end":214.21,"sentiment":"neutral","sentiment_score":0.13256105780601501},{"text":"Right.","start":226.55501,"end":227.05501,"sentiment":"neutral","sentiment_score":0.07746817171573639},{"text":"Yep.","start":232.31999,"end":232.81999,"sentiment":"neutral","sentiment_score":0.04669206589460373},{"text":"Current order amount is something 600, I think.","start":233.04,"end":236.8,"sentiment":"neutral","sentiment_score":0.010735193034633994}],"sentiment":"neutral","sentiment_score":-0.18645930204850933,"num_words":24,"start":204.27,"end":236.8},{"sentences":[{"text":"6 to 700.","start":236.8,"end":238.02,"sentiment":"neutral","sentiment_score":0.0178787795205911},{"text":"K.","start":254.7,"end":255.2,"sentiment":"neutral","sentiment_score":0.004455210641026497},{"text":"So give me a second.","start":257.66,"end":259.76,"sentiment":"neutral","sentiment_score":0.013228852674365044},{"text":"I'm just pulling up the details of the end user.","start":259.98,"end":262.96,"sentiment":"neutral","sentiment_score":0.0252787284553051},{"text":"So when I come to the payment section, I need to choose b pay.","start":272.595,"end":276.85498,"sentiment":"neutral","sentiment_score":0.023262849343674525}],"sentiment":"neutral","sentiment_score":0.021294029937549072,"num_words":33,"start":236.8,"end":276.85498},{"sentences":[{"text":"Mhmm.","start":280.19498,"end":280.69498,"sentiment":"neutral","sentiment_score":0.017405033111572266},{"text":"And I have got the biller code, reference code.","start":281.07498,"end":283.77,"sentiment":"neutral","sentiment_score":0.020209007896482944},{"text":"And next.","start":283.77,"end":286.50998,"sentiment":"neutral","sentiment_score":-8.73953104019165e-6},{"text":"Do I need to go next?","start":291.77,"end":293.22998,"sentiment":"neutral","sentiment_score":-0.016415083315223455},{"text":"And this will this inquiry will come to you, and you will process the order.","start":302.005,"end":307.305,"sentiment":"neutral","sentiment_score":0.0904508871336778}],"sentiment":"neutral","sentiment_score":0.044167922188838325,"num_words":33,"start":280.19498,"end":307.305},{"sentences":[{"text":"Okay.","start":317.57,"end":318.07,"sentiment":"neutral","sentiment_score":0.07305014133453369},{"text":"Give me a second.","start":318.69,"end":319.75,"sentiment":"neutral","sentiment_score":0.05299816094338894},{"text":"Give me a second.","start":320.05002,"end":321.11002,"sentiment":"neutral","sentiment_score":0.041963410563766956},{"text":"Should I place order now?","start":337.345,"end":338.805,"sentiment":"neutral","sentiment_score":0.049596460163593294},{"text":"Place order.","start":341.62,"end":342.6,"sentiment":"neutral","sentiment_score":0.05950264073908329}],"sentiment":"neutral","sentiment_score":0.051242750603705645,"num_words":16,"start":317.57,"end":342.6},{"sentences":[{"text":"Order placed.","start":354.83502,"end":355.89502,"sentiment":"neutral","sentiment_score":0.055447738617658615},{"text":"Okay.","start":369.65,"end":369.97,"sentiment":"neutral","sentiment_score":0.24817225337028503},{"text":"Thank you.","start":369.97,"end":370.53,"sentiment":"positive","sentiment_score":0.37025731801986694},{"text":"Thank you so much.","start":370.53,"end":371.59,"sentiment":"positive","sentiment_score":0.5282944589853287},{"text":"Yep.","start":371.97,"end":372.47,"sentiment":"positive","sentiment_score":0.34687232971191406}],"sentiment":"positive","sentiment_score":0.3559632532298565,"num_words":10,"start":354.83502,"end":372.47},{"sentences":[{"text":"Alright.","start":373.97,"end":374.45,"sentiment":"neutral","sentiment_score":0.32862675189971924},{"text":"Thank you.","start":374.45,"end":375.01,"sentiment":"positive","sentiment_score":0.40900059044361115},{"text":"Bye.","start":375.01,"end":375.51,"sentiment":"neutral","sentiment_score":0.21131062507629397}],"sentiment":"positive","sentiment_score":0.33948463946580887,"num_words":4,"start":373.97,"end":375.51}]}}]},{"alternatives":[{"transcript":"Please and someone from the accounts team will attend to you shortly. DICADADA. Karen speaking. Are you there? Hello? Sorry. It's Karen from Digger Data. It's a little bit hard to hear. Who who was speaking? Sorry. Yes. Can you hear me? Thanks. How are you? Yes. Did you have an account number there by any chance? Okay. No worries. And what was it regarding? Okay. Do you mind holding for just one moment? K. Thank you. Sorry. Are you there? I'm just gonna transfer you through to Maranika. She looks after your account. Okay. Thank you. Good afternoon. Maranika speaking. Maranika. How can I help you? Good. End of end of financial year. So a bit busy today. What can I do for you this afternoon? Mhmm. Mhmm. Mhmm. Okay. I actually need to apply those credits for you. You can actually do that via the portal. So if you can if you're on the portal and you have the order now, are the credits enough to cover your order? You have $1,292.77 in credit. So is would that cover the balance of your order? Okay. So if you can process that through through the cart and just select to pay by BPAY, so then that will process the order through, and I'll actually be able to see it on your account. It's just that I can't see the order on your account at the moment because it hasn't been finalized. Mhmm. Mhmm. Yes. Select pay by pay BPAY. Mhmm. Yeah. You you need to to to go through all the stages and and finalize the order. Yes. It would well, then be able to see the order on your account, and then I'll be able to apply your credits and release the order for you. Yes. Place order now. Okay. I can see that on your account now. I'll go ahead and I'll I'll allocate your your credit towards that order, and I'll release that order for you. Okay. You're welcome. Okay. Bye.","confidence":0.99902344,"words":[{"word":"please","start":0.08,"end":0.39999998,"confidence":0.9941406,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.05698401480913162},{"word":"and","start":0.64,"end":0.88,"confidence":0.7583008,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.039478398859500885},{"word":"someone","start":0.88,"end":1.28,"confidence":0.98095703,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":0.04649269953370094},{"word":"from","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.05270686000585556},{"word":"the","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04444318637251854},{"word":"accounts","start":1.68,"end":2.1599998,"confidence":0.9838867,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.037354499101638794},{"word":"team","start":2.1599998,"end":2.6399999,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.05838659778237343},{"word":"will","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.06532341986894608},{"word":"attend","start":2.8799999,"end":3.1999998,"confidence":1.0,"punctuated_word":"attend","sentiment":"neutral","sentiment_score":0.03655149415135384},{"word":"to","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05060283839702606},{"word":"you","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.048796817660331726},{"word":"shortly","start":3.52,"end":4.02,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.032090261578559875},{"word":"dicadada","start":34.96,"end":35.46,"confidence":0.5770996,"punctuated_word":"DICADADA.","sentiment":"neutral","sentiment_score":-0.0004200523253530264},{"word":"karen","start":37.226665,"end":37.726665,"confidence":0.99121094,"punctuated_word":"Karen","sentiment":"neutral","sentiment_score":-0.012846372090280056},{"word":"speaking","start":39.493336,"end":39.993336,"confidence":0.99902344,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":-0.1215657889842987},{"word":"are","start":41.760002,"end":41.92,"confidence":0.7421875,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.06805219501256943},{"word":"you","start":41.92,"end":42.08,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07785432040691376},{"word":"there","start":42.08,"end":42.58,"confidence":1.0,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":-0.0825745165348053},{"word":"hello","start":44.435,"end":44.915,"confidence":0.9777832,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.025201842188835144},{"word":"sorry","start":44.915,"end":45.155,"confidence":0.9921875,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.06649237871170044},{"word":"it's","start":45.155,"end":45.315,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.027596941217780113},{"word":"karen","start":45.315,"end":45.635,"confidence":0.9902344,"punctuated_word":"Karen","sentiment":"neutral","sentiment_score":-0.01927756518125534},{"word":"from","start":45.635,"end":45.795,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.015417064540088177},{"word":"digger","start":45.795,"end":46.115,"confidence":0.5192871,"punctuated_word":"Digger","sentiment":"neutral","sentiment_score":-0.013202120549976826},{"word":"data","start":46.115,"end":46.615,"confidence":0.97998047,"punctuated_word":"Data.","sentiment":"neutral","sentiment_score":-0.012158231809735298},{"word":"it's","start":52.355,"end":52.755,"confidence":0.6760254,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.20270906388759613},{"word":"a","start":52.755,"end":52.915,"confidence":0.84472656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.19700656831264496},{"word":"little","start":52.915,"end":53.155,"confidence":0.8588867,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.22095803916454315},{"word":"bit","start":53.155,"end":53.315,"confidence":0.9790039,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.234747976064682},{"word":"hard","start":53.315,"end":53.475,"confidence":0.99902344,"punctuated_word":"hard","sentiment":"neutral","sentiment_score":-0.3199770748615265},{"word":"to","start":53.475,"end":53.555,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.28113284707069397},{"word":"hear","start":53.555,"end":54.035,"confidence":0.9995117,"punctuated_word":"hear.","sentiment":"neutral","sentiment_score":-0.244938924908638},{"word":"who","start":54.035,"end":54.275,"confidence":0.984375,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.08605625480413437},{"word":"who","start":54.275,"end":54.434998,"confidence":0.99121094,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.10198171436786652},{"word":"was","start":54.434998,"end":54.675,"confidence":0.92333984,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.09524959325790404},{"word":"speaking","start":54.675,"end":54.915,"confidence":0.9692383,"punctuated_word":"speaking?","sentiment":"neutral","sentiment_score":-0.08980356156826019},{"word":"sorry","start":54.915,"end":55.415,"confidence":0.9301758,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1120467483997345},{"word":"yes","start":67.01,"end":67.409996,"confidence":0.97753906,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.012749766930937769},{"word":"can","start":67.409996,"end":67.65,"confidence":0.99609375,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.016691260039806366},{"word":"you","start":67.65,"end":67.81,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.017109524458646774},{"word":"hear","start":67.81,"end":67.97,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.022630508989095688},{"word":"me","start":67.97,"end":68.47,"confidence":0.9995117,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":-0.016237471252679825},{"word":"thanks","start":73.215,"end":73.534996,"confidence":0.9980469,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.23302513360977173},{"word":"how","start":73.534996,"end":73.695,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.13960804045200348},{"word":"are","start":73.695,"end":73.854996,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.10855229943990707},{"word":"you","start":73.854996,"end":74.354996,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.14292758703231812},{"word":"yes","start":80.174995,"end":80.494995,"confidence":0.9123535,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.01756984367966652},{"word":"did","start":80.494995,"end":80.655,"confidence":0.9970703,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":0.007386740297079086},{"word":"you","start":80.655,"end":80.815,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.012111899442970753},{"word":"have","start":80.815,"end":80.975,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.018422327935695648},{"word":"an","start":80.975,"end":81.134995,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.007953456602990627},{"word":"account","start":81.134995,"end":81.375,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.008232200518250465},{"word":"number","start":81.375,"end":81.615,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.013433808460831642},{"word":"there","start":81.615,"end":81.775,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.008410083130002022},{"word":"by","start":81.775,"end":82.015,"confidence":0.78271484,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.006726918742060661},{"word":"any","start":82.015,"end":82.174995,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.019240068271756172},{"word":"chance","start":82.174995,"end":82.674995,"confidence":1.0,"punctuated_word":"chance?","sentiment":"neutral","sentiment_score":0.009167881682515144},{"word":"okay","start":93.84,"end":94.24,"confidence":0.98168945,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.025196699425578117},{"word":"no","start":94.24,"end":94.4,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.04160488396883011},{"word":"worries","start":94.4,"end":94.64,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.015158524736762049},{"word":"and","start":94.64,"end":94.799995,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.005532179959118366},{"word":"what","start":94.799995,"end":94.96,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.005303882993757725},{"word":"was","start":94.96,"end":95.119995,"confidence":0.9892578,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.001142635941505432},{"word":"it","start":95.119995,"end":95.28,"confidence":0.9375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.009735146537423134},{"word":"regarding","start":95.28,"end":95.78,"confidence":1.0,"punctuated_word":"regarding?","sentiment":"neutral","sentiment_score":0.0008160267025232315},{"word":"okay","start":113.68,"end":114.18,"confidence":0.8112793,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0482398197054863},{"word":"do","start":114.24,"end":114.479996,"confidence":0.7949219,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.05025653913617134},{"word":"you","start":114.479996,"end":114.56,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04615557938814163},{"word":"mind","start":114.56,"end":114.96,"confidence":1.0,"punctuated_word":"mind","sentiment":"neutral","sentiment_score":-0.043268151581287384},{"word":"holding","start":114.96,"end":115.28,"confidence":1.0,"punctuated_word":"holding","sentiment":"neutral","sentiment_score":-0.07113762199878693},{"word":"for","start":115.28,"end":115.439995,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06462058424949646},{"word":"just","start":115.439995,"end":115.6,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04273851215839386},{"word":"one","start":115.6,"end":115.759995,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.05340564623475075},{"word":"moment","start":115.759995,"end":116.259995,"confidence":0.9995117,"punctuated_word":"moment?","sentiment":"neutral","sentiment_score":-0.041673414409160614},{"word":"k","start":118.08,"end":118.32,"confidence":0.76049805,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.014748076908290386},{"word":"thank","start":118.32,"end":118.56,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.08728085458278656},{"word":"you","start":118.56,"end":119.06,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.04089241102337837},{"word":"sorry","start":148.555,"end":148.875,"confidence":0.69055176,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.005878020077943802},{"word":"are","start":148.875,"end":148.955,"confidence":0.6640625,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.004659600555896759},{"word":"you","start":148.955,"end":149.035,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.001102283596992493},{"word":"there","start":149.035,"end":149.535,"confidence":1.0,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":-0.006987052038311958},{"word":"i'm","start":151.19499,"end":151.435,"confidence":0.9736328,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.001361896633170545},{"word":"just","start":151.435,"end":151.675,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.010680869221687315},{"word":"gonna","start":151.675,"end":151.915,"confidence":0.9790039,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.021698949858546257},{"word":"transfer","start":151.915,"end":152.235,"confidence":0.99902344,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.03131027892231941},{"word":"you","start":152.235,"end":152.395,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.026901952922344208},{"word":"through","start":152.395,"end":152.555,"confidence":0.99902344,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.0393664613366127},{"word":"to","start":152.555,"end":152.635,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04042373970150947},{"word":"maranika","start":152.635,"end":153.135,"confidence":0.71313477,"punctuated_word":"Maranika.","sentiment":"neutral","sentiment_score":0.04279808700084686},{"word":"she","start":153.275,"end":153.355,"confidence":0.99902344,"punctuated_word":"She","sentiment":"neutral","sentiment_score":0.05766024440526962},{"word":"looks","start":153.355,"end":153.595,"confidence":0.9941406,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":0.05114280432462692},{"word":"after","start":153.595,"end":153.83499,"confidence":0.9951172,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.06707540899515152},{"word":"your","start":153.83499,"end":153.995,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04200756549835205},{"word":"account","start":153.995,"end":154.495,"confidence":1.0,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.03236952796578407},{"word":"okay","start":156.635,"end":156.955,"confidence":0.9343262,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09348316490650176},{"word":"thank","start":156.955,"end":157.19499,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1703815907239914},{"word":"you","start":157.19499,"end":157.69499,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1332865059375763},{"word":"good","start":166.62999,"end":166.87,"confidence":0.99609375,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.13021785020828247},{"word":"afternoon","start":166.87,"end":167.37,"confidence":0.9926758,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.11364396661520004},{"word":"maranika","start":167.75,"end":168.23,"confidence":0.7898763,"punctuated_word":"Maranika","sentiment":"neutral","sentiment_score":0.03477725014090538},{"word":"speaking","start":168.23,"end":168.73,"confidence":0.970459,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.027997499331831932},{"word":"maranika","start":173.59,"end":174.09,"confidence":0.8687744,"punctuated_word":"Maranika.","sentiment":"neutral","sentiment_score":0.014477193355560304},{"word":"how","start":174.31,"end":174.47,"confidence":0.9980469,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.03335987776517868},{"word":"can","start":174.47,"end":174.62999,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.033742934465408325},{"word":"i","start":174.62999,"end":174.79,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03971610590815544},{"word":"help","start":174.79,"end":174.95,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.03254740685224533},{"word":"you","start":174.95,"end":175.305,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.03142756223678589},{"word":"good","start":180.50499,"end":181.00499,"confidence":0.923584,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.06123229861259461},{"word":"end","start":181.06499,"end":181.305,"confidence":0.79296875,"punctuated_word":"End","sentiment":"neutral","sentiment_score":-0.009241953492164612},{"word":"of","start":181.305,"end":181.465,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.02823343500494957},{"word":"end","start":181.465,"end":181.625,"confidence":0.9941406,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.028396815061569217},{"word":"of","start":181.625,"end":181.86499,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.02453567087650299},{"word":"financial","start":181.86499,"end":182.265,"confidence":0.99609375,"punctuated_word":"financial","sentiment":"neutral","sentiment_score":-0.02027759701013565},{"word":"year","start":182.265,"end":182.50499,"confidence":0.8010254,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":-0.04175369441509247},{"word":"so","start":182.50499,"end":182.745,"confidence":0.9614258,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05712854862213135},{"word":"a","start":182.745,"end":182.825,"confidence":0.9003906,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07231316715478897},{"word":"bit","start":182.825,"end":182.98499,"confidence":0.9790039,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.07035963982343674},{"word":"busy","start":182.98499,"end":183.305,"confidence":0.9970703,"punctuated_word":"busy","sentiment":"neutral","sentiment_score":-0.06163955479860306},{"word":"today","start":183.305,"end":183.625,"confidence":0.99902344,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.06381125748157501},{"word":"what","start":183.625,"end":183.86499,"confidence":0.54345703,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.008152395486831665},{"word":"can","start":183.86499,"end":184.025,"confidence":0.984375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.001245252788066864},{"word":"i","start":184.025,"end":184.105,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02106425166130066},{"word":"do","start":184.105,"end":184.265,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0048589929938316345},{"word":"for","start":184.265,"end":184.42499,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.014625407755374908},{"word":"you","start":184.42499,"end":184.58499,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.012479621917009354},{"word":"this","start":184.58499,"end":184.745,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0017642565071582794},{"word":"afternoon","start":184.745,"end":185.245,"confidence":1.0,"punctuated_word":"afternoon?","sentiment":"neutral","sentiment_score":-0.005081444978713989},{"word":"mhmm","start":191.46,"end":191.96,"confidence":0.9412842,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.14898017048835754},{"word":"mhmm","start":194.90001,"end":195.40001,"confidence":0.9963379,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.14919273555278778},{"word":"mhmm","start":199.94,"end":200.44,"confidence":0.99316406,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.1623782515525818},{"word":"okay","start":207.755,"end":208.235,"confidence":0.97631836,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04661755636334419},{"word":"i","start":208.235,"end":208.475,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03054267168045044},{"word":"actually","start":208.475,"end":208.79501,"confidence":0.9951172,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.04811200499534607},{"word":"need","start":208.79501,"end":209.035,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.06405441462993622},{"word":"to","start":209.035,"end":209.115,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02996402233839035},{"word":"apply","start":209.115,"end":209.43501,"confidence":1.0,"punctuated_word":"apply","sentiment":"neutral","sentiment_score":0.044208772480487823},{"word":"those","start":209.43501,"end":209.675,"confidence":0.9873047,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.10657267272472382},{"word":"credits","start":209.675,"end":210.07501,"confidence":0.99902344,"punctuated_word":"credits","sentiment":"neutral","sentiment_score":0.05641573667526245},{"word":"for","start":210.07501,"end":210.235,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07174183428287506},{"word":"you","start":210.235,"end":210.475,"confidence":0.9970703,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.06754204630851746},{"word":"you","start":210.475,"end":210.63501,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.1474727988243103},{"word":"can","start":210.63501,"end":210.79501,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1508207619190216},{"word":"actually","start":210.79501,"end":211.195,"confidence":0.8286133,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.15701305866241455},{"word":"do","start":211.195,"end":211.35501,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.12431195378303528},{"word":"that","start":211.35501,"end":211.595,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12309589982032776},{"word":"via","start":211.595,"end":211.835,"confidence":0.9980469,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.09814739972352982},{"word":"the","start":211.835,"end":211.99501,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13836100697517395},{"word":"portal","start":211.99501,"end":212.49501,"confidence":0.98291016,"punctuated_word":"portal.","sentiment":"neutral","sentiment_score":0.10035008937120438},{"word":"so","start":213.675,"end":214.175,"confidence":0.7705078,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1246338188648224},{"word":"if","start":214.81999,"end":215.06,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.14639832079410553},{"word":"you","start":215.06,"end":215.22,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11260651797056198},{"word":"can","start":215.22,"end":215.45999,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.14519208669662476},{"word":"if","start":215.54,"end":215.7,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.16192814707756042},{"word":"you're","start":215.7,"end":215.93999,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.11595460027456284},{"word":"on","start":215.93999,"end":216.01999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.10855935513973236},{"word":"the","start":216.01999,"end":216.09999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12046432495117188},{"word":"portal","start":216.09999,"end":216.42,"confidence":1.0,"punctuated_word":"portal","sentiment":"neutral","sentiment_score":0.12646229565143585},{"word":"and","start":216.42,"end":216.58,"confidence":0.9707031,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1112760603427887},{"word":"you","start":216.58,"end":216.73999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12820003926753998},{"word":"have","start":216.73999,"end":216.9,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.136836439371109},{"word":"the","start":216.9,"end":216.98,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1227179318666458},{"word":"order","start":216.98,"end":217.29999,"confidence":1.0,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.10991566628217696},{"word":"now","start":217.29999,"end":217.79999,"confidence":0.9658203,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.09302950650453568},{"word":"are","start":218.01999,"end":218.18,"confidence":0.8828125,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.08433090150356293},{"word":"the","start":218.18,"end":218.26,"confidence":0.9536133,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14926844835281372},{"word":"credits","start":218.26,"end":218.65999,"confidence":0.99316406,"punctuated_word":"credits","sentiment":"neutral","sentiment_score":0.1203092709183693},{"word":"enough","start":218.65999,"end":218.98,"confidence":0.9970703,"punctuated_word":"enough","sentiment":"neutral","sentiment_score":0.0955931842327118},{"word":"to","start":218.98,"end":219.06,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11425857245922089},{"word":"cover","start":219.06,"end":219.29999,"confidence":1.0,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":0.13049307465553284},{"word":"your","start":219.29999,"end":219.54,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06848988682031631},{"word":"order","start":219.54,"end":219.93999,"confidence":0.9863281,"punctuated_word":"order?","sentiment":"neutral","sentiment_score":0.10586653649806976},{"word":"you","start":219.93999,"end":220.26,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.06238884478807449},{"word":"have","start":220.26,"end":220.76,"confidence":0.9951172,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05778883397579193},{"word":"$1,292.77","start":221.78,"end":224.98,"confidence":0.98914623,"punctuated_word":"$1,292.77","sentiment":"neutral","sentiment_score":0.06016337871551514},{"word":"in","start":224.98,"end":225.14,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07628217339515686},{"word":"credit","start":225.14,"end":225.64,"confidence":0.9946289,"punctuated_word":"credit.","sentiment":"neutral","sentiment_score":0.07126007229089737},{"word":"so","start":229.005,"end":229.405,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04613720998167992},{"word":"is","start":229.405,"end":229.565,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.046856120228767395},{"word":"would","start":229.80501,"end":229.965,"confidence":0.6074219,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.04616939276456833},{"word":"that","start":229.965,"end":230.125,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08281583338975906},{"word":"cover","start":230.125,"end":230.365,"confidence":1.0,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":0.05798376351594925},{"word":"the","start":230.365,"end":230.52501,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05424842983484268},{"word":"balance","start":230.52501,"end":230.845,"confidence":1.0,"punctuated_word":"balance","sentiment":"neutral","sentiment_score":0.03675040602684021},{"word":"of","start":230.845,"end":231.005,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.048386044800281525},{"word":"your","start":231.005,"end":231.245,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.028162358328700066},{"word":"order","start":231.245,"end":231.745,"confidence":0.9995117,"punctuated_word":"order?","sentiment":"neutral","sentiment_score":0.05078599601984024},{"word":"okay","start":238.445,"end":238.845,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09513062238693236},{"word":"so","start":238.845,"end":239.085,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07831132411956787},{"word":"if","start":239.085,"end":239.245,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.14441874623298645},{"word":"you","start":239.245,"end":239.405,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1467893421649933},{"word":"can","start":239.405,"end":239.645,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.17492836713790894},{"word":"process","start":239.645,"end":240.125,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.15600790083408356},{"word":"that","start":240.125,"end":240.365,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13334116339683533},{"word":"through","start":240.365,"end":240.865,"confidence":0.9980469,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.12539342045783997},{"word":"through","start":241.49,"end":241.65001,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.15081921219825745},{"word":"the","start":241.65001,"end":241.89,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1835213601589203},{"word":"cart","start":241.89,"end":242.13,"confidence":0.94140625,"punctuated_word":"cart","sentiment":"neutral","sentiment_score":0.17336022853851318},{"word":"and","start":242.13,"end":242.37001,"confidence":0.93603516,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.16456496715545654},{"word":"just","start":242.37001,"end":242.61,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.16056595742702484},{"word":"select","start":242.61,"end":242.93001,"confidence":1.0,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.1384028047323227},{"word":"to","start":242.93001,"end":243.01001,"confidence":0.9536133,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13809312880039215},{"word":"pay","start":243.01001,"end":243.33,"confidence":0.99609375,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.1159987971186638},{"word":"by","start":243.33,"end":243.49,"confidence":0.99902344,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.12053082883358002},{"word":"bpay","start":243.49,"end":243.99,"confidence":0.8555908,"punctuated_word":"BPAY,","sentiment":"neutral","sentiment_score":0.14376389980316162},{"word":"so","start":244.21,"end":244.45,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.17761458456516266},{"word":"then","start":244.45,"end":244.61,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.20440617203712463},{"word":"that","start":244.61,"end":244.77,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2237941473722458},{"word":"will","start":244.77,"end":245.01001,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.19138017296791077},{"word":"process","start":245.01001,"end":245.33,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.18474513292312625},{"word":"the","start":245.33,"end":245.49,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.25856125354766846},{"word":"order","start":245.49,"end":245.73001,"confidence":1.0,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.1866786777973175},{"word":"through","start":245.73001,"end":245.89,"confidence":0.89990234,"punctuated_word":"through,","sentiment":"neutral","sentiment_score":0.22296260297298431},{"word":"and","start":245.89,"end":246.05,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.23148153722286224},{"word":"i'll","start":246.05,"end":246.29001,"confidence":0.9880371,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.25649476051330566},{"word":"actually","start":246.29001,"end":246.61,"confidence":0.99902344,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.2539977431297302},{"word":"be","start":246.61,"end":246.77,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.25736063718795776},{"word":"able","start":246.77,"end":246.93001,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.25160497426986694},{"word":"to","start":246.93001,"end":247.01001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.28508979082107544},{"word":"see","start":247.01001,"end":247.17,"confidence":0.99609375,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.26104286313056946},{"word":"it","start":247.17,"end":247.25,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.18825212121009827},{"word":"on","start":247.25,"end":247.41,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.22954697906970975},{"word":"your","start":247.41,"end":247.57,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.17922447621822357},{"word":"account","start":247.57,"end":247.81,"confidence":1.0,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.1445246934890747},{"word":"it's","start":247.81,"end":247.97,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.07055506110191345},{"word":"just","start":247.97,"end":248.13,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1475214660167694},{"word":"that","start":248.13,"end":248.29001,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15720708668231964},{"word":"i","start":248.29001,"end":248.37001,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21090614795684817},{"word":"can't","start":248.37001,"end":248.61,"confidence":1.0,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.14118924736976624},{"word":"see","start":248.61,"end":248.85,"confidence":0.90625,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.1655111014842987},{"word":"the","start":248.85,"end":248.93001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1562618762254715},{"word":"order","start":248.93001,"end":249.17,"confidence":1.0,"punctuated_word":"order","sentiment":"neutral","sentiment_score":-0.10271645337343216},{"word":"on","start":249.17,"end":249.33,"confidence":0.8144531,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1951719969511032},{"word":"your","start":249.33,"end":249.49,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1761418879032135},{"word":"account","start":249.49,"end":249.81,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.06041586399078369},{"word":"at","start":249.81,"end":249.89,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.11865837872028352},{"word":"the","start":249.89,"end":250.05,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07688199728727341},{"word":"moment","start":250.05,"end":250.29001,"confidence":1.0,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":-0.0834072157740593},{"word":"because","start":250.29001,"end":250.61,"confidence":0.93115234,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.20868463814258575},{"word":"it","start":250.61,"end":250.77,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2604503035545349},{"word":"hasn't","start":250.77,"end":251.01001,"confidence":1.0,"punctuated_word":"hasn't","sentiment":"neutral","sentiment_score":-0.1710910052061081},{"word":"been","start":251.01001,"end":251.25,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.14686229825019836},{"word":"finalized","start":251.25,"end":251.75,"confidence":0.9995117,"punctuated_word":"finalized.","sentiment":"neutral","sentiment_score":-0.05431823059916496},{"word":"mhmm","start":260.425,"end":260.925,"confidence":0.9499512,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.015830423682928085},{"word":"mhmm","start":275.47998,"end":275.97998,"confidence":0.95336914,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0229465551674366},{"word":"yes","start":276.91998,"end":277.41998,"confidence":0.9855957,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04592505097389221},{"word":"select","start":277.56,"end":277.96,"confidence":0.56591797,"punctuated_word":"Select","sentiment":"neutral","sentiment_score":0.029956772923469543},{"word":"pay","start":277.96,"end":278.12,"confidence":0.97265625,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.02795963734388351},{"word":"by","start":278.12,"end":278.28,"confidence":0.98828125,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.030734151601791385},{"word":"pay","start":278.28,"end":278.59998,"confidence":0.90771484,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.021627649664878845},{"word":"bpay","start":278.68,"end":279.18,"confidence":0.74890137,"punctuated_word":"BPAY.","sentiment":"neutral","sentiment_score":0.027165763080120087},{"word":"mhmm","start":284.12,"end":284.595,"confidence":0.9916992,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0018181265331804752},{"word":"yeah","start":293.955,"end":294.195,"confidence":0.9880371,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013488082215189934},{"word":"you","start":294.195,"end":294.435,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.00903232768177986},{"word":"you","start":294.435,"end":294.675,"confidence":0.98291016,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0034848377108573914},{"word":"need","start":294.675,"end":294.915,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.0008106157183647156},{"word":"to","start":294.915,"end":295.315,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.014662720263004305},{"word":"to","start":295.315,"end":295.815,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007955752313137054},{"word":"to","start":295.955,"end":296.195,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0003415420651435852},{"word":"go","start":296.195,"end":296.435,"confidence":0.9902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.016776129603385925},{"word":"through","start":296.435,"end":296.595,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.00195254385471344},{"word":"all","start":296.595,"end":296.755,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.004756845533847809},{"word":"the","start":296.755,"end":296.915,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011447660624980928},{"word":"stages","start":296.915,"end":297.315,"confidence":1.0,"punctuated_word":"stages","sentiment":"neutral","sentiment_score":0.012448377907276154},{"word":"and","start":297.315,"end":297.555,"confidence":0.97509766,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.010978661477565764},{"word":"and","start":297.555,"end":297.795,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.010523438453674316},{"word":"finalize","start":297.795,"end":298.275,"confidence":0.99902344,"punctuated_word":"finalize","sentiment":"neutral","sentiment_score":0.03947943449020386},{"word":"the","start":298.275,"end":298.435,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06324297189712524},{"word":"order","start":298.435,"end":298.92,"confidence":0.9980469,"punctuated_word":"order.","sentiment":"neutral","sentiment_score":0.05144807696342468},{"word":"yes","start":305.56003,"end":305.80002,"confidence":0.99365234,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11255626380443572},{"word":"it","start":305.80002,"end":305.96002,"confidence":0.98828125,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.13214939832687378},{"word":"would","start":305.96002,"end":306.12003,"confidence":0.9873047,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.17169174551963806},{"word":"well","start":306.28,"end":306.44,"confidence":0.86035156,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.14062267541885376},{"word":"then","start":306.44,"end":306.68002,"confidence":0.7602539,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.14848482608795166},{"word":"be","start":306.68002,"end":306.84003,"confidence":0.64746094,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08161894977092743},{"word":"able","start":306.84003,"end":306.96002,"confidence":0.99902344,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.17808839678764343},{"word":"to","start":306.96002,"end":307.08002,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.23168978095054624},{"word":"see","start":307.08002,"end":307.32,"confidence":0.9003906,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.20891514420509336},{"word":"the","start":307.32,"end":307.40002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.20978568494319916},{"word":"order","start":307.40002,"end":307.64,"confidence":1.0,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.165465846657753},{"word":"on","start":307.64,"end":307.80002,"confidence":0.97314453,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.22876080870628357},{"word":"your","start":307.80002,"end":307.96002,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2130371332168579},{"word":"account","start":307.96002,"end":308.28,"confidence":0.97143555,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.18574576079845428},{"word":"and","start":308.28,"end":308.44,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.20794694125652313},{"word":"then","start":308.44,"end":308.52002,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.20513853430747983},{"word":"i'll","start":308.52002,"end":308.68002,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.21008428931236267},{"word":"be","start":308.68002,"end":308.76,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.24298448860645297},{"word":"able","start":308.76,"end":309.0,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.21168628334999084},{"word":"to","start":309.0,"end":309.16,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.21513165533542633},{"word":"apply","start":309.16,"end":309.40002,"confidence":1.0,"punctuated_word":"apply","sentiment":"neutral","sentiment_score":0.13314566016197205},{"word":"your","start":309.40002,"end":309.56,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.156404510140419},{"word":"credits","start":309.56,"end":309.88,"confidence":0.91845703,"punctuated_word":"credits","sentiment":"neutral","sentiment_score":0.14107519388198853},{"word":"and","start":309.88,"end":310.04,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.16421619057655334},{"word":"release","start":310.04,"end":310.36002,"confidence":1.0,"punctuated_word":"release","sentiment":"neutral","sentiment_score":0.19083544611930847},{"word":"the","start":310.36002,"end":310.44,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18343958258628845},{"word":"order","start":310.44,"end":310.76,"confidence":1.0,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.13583675026893616},{"word":"for","start":310.76,"end":310.92,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.14887866377830505},{"word":"you","start":310.92,"end":311.42,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.103551484644413},{"word":"yes","start":338.88,"end":339.2,"confidence":0.8911133,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07011300325393677},{"word":"place","start":339.2,"end":339.52002,"confidence":0.99121094,"punctuated_word":"Place","sentiment":"neutral","sentiment_score":0.06957633793354034},{"word":"order","start":339.52002,"end":339.84003,"confidence":0.9941406,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.08003656566143036},{"word":"now","start":339.84003,"end":340.185,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.061224810779094696},{"word":"okay","start":361.27,"end":361.59,"confidence":0.8625488,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1591806709766388},{"word":"i","start":361.59,"end":361.67,"confidence":0.5786133,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2092091590166092},{"word":"can","start":361.67,"end":361.91,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.24382877349853516},{"word":"see","start":361.91,"end":362.07,"confidence":0.984375,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.26857855916023254},{"word":"that","start":362.07,"end":362.23,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2484372854232788},{"word":"on","start":362.23,"end":362.39,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.24415205419063568},{"word":"your","start":362.39,"end":362.55,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.22805866599082947},{"word":"account","start":362.55,"end":362.87,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.1930012404918671},{"word":"now","start":362.87,"end":363.11002,"confidence":0.9489746,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.25100401043891907},{"word":"i'll","start":363.11002,"end":363.27,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2247668206691742},{"word":"go","start":363.27,"end":363.35,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.2542807161808014},{"word":"ahead","start":363.35,"end":363.59,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.26918327808380127},{"word":"and","start":363.59,"end":363.75,"confidence":0.7314453,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2464527040719986},{"word":"i'll","start":363.75,"end":364.15,"confidence":0.9890137,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.22421544790267944},{"word":"i'll","start":364.15,"end":364.39,"confidence":0.95458984,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.23678724467754364},{"word":"allocate","start":364.39,"end":364.87,"confidence":0.9980469,"punctuated_word":"allocate","sentiment":"neutral","sentiment_score":0.2031024992465973},{"word":"your","start":364.87,"end":365.19,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.24476279318332672},{"word":"your","start":365.19,"end":365.35,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.21415437757968905},{"word":"credit","start":365.35,"end":365.75,"confidence":0.80322266,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":0.194048210978508},{"word":"towards","start":365.75,"end":366.07,"confidence":0.9980469,"punctuated_word":"towards","sentiment":"neutral","sentiment_score":0.27112871408462524},{"word":"that","start":366.07,"end":366.39,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.23956596851348877},{"word":"order","start":366.39,"end":366.63,"confidence":0.8937988,"punctuated_word":"order,","sentiment":"neutral","sentiment_score":0.22029989957809448},{"word":"and","start":366.63,"end":366.79,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2518942058086395},{"word":"i'll","start":366.79,"end":366.95,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2521517872810364},{"word":"release","start":366.95,"end":367.27,"confidence":1.0,"punctuated_word":"release","sentiment":"neutral","sentiment_score":0.23037534952163696},{"word":"that","start":367.27,"end":367.43,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.22355197370052335},{"word":"order","start":367.43,"end":367.67,"confidence":1.0,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.1784692257642746},{"word":"for","start":367.67,"end":367.91,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2195230573415756},{"word":"you","start":367.91,"end":368.41,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.15506398677825928},{"word":"okay","start":370.505,"end":371.005,"confidence":0.9909668,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.3295641839504242},{"word":"you're","start":372.185,"end":372.505,"confidence":0.99316406,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.4119498133659363},{"word":"welcome","start":372.505,"end":373.005,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.4487343430519104},{"word":"okay","start":373.225,"end":373.725,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.29297882318496704},{"word":"bye","start":375.385,"end":375.885,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.07056130468845367}],"paragraphs":{"transcript":"\nPlease and someone from the accounts team will attend to you shortly. DICADADA. Karen speaking. Are you there? Hello?\n\nSorry. It's Karen from Digger Data. It's a little bit hard to hear. Who who was speaking? Sorry.\n\nYes. Can you hear me? Thanks. How are you? Yes.\n\nDid you have an account number there by any chance? Okay. No worries. And what was it regarding? Okay.\n\nDo you mind holding for just one moment? K. Thank you. Sorry. Are you there?\n\nI'm just gonna transfer you through to Maranika. She looks after your account. Okay. Thank you. Good afternoon.\n\nMaranika speaking. Maranika. How can I help you? Good. End of end of financial year.\n\nSo a bit busy today. What can I do for you this afternoon? Mhmm. Mhmm. Mhmm.\n\nOkay. I actually need to apply those credits for you. You can actually do that via the portal. So if you can if you're on the portal and you have the order now, are the credits enough to cover your order? You have $1,292.77 in credit.\n\nSo is would that cover the balance of your order? Okay. So if you can process that through through the cart and just select to pay by BPAY, so then that will process the order through, and I'll actually be able to see it on your account. It's just that I can't see the order on your account at the moment because it hasn't been finalized. Mhmm.\n\nMhmm. Yes. Select pay by pay BPAY. Mhmm. Yeah.\n\nYou you need to to to go through all the stages and and finalize the order. Yes. It would well, then be able to see the order on your account, and then I'll be able to apply your credits and release the order for you. Yes. Place order now.\n\nOkay. I can see that on your account now. I'll go ahead and I'll I'll allocate your your credit towards that order, and I'll release that order for you. Okay. You're welcome.\n\nOkay. Bye.","paragraphs":[{"sentences":[{"text":"Please and someone from the accounts team will attend to you shortly.","start":0.08,"end":4.02,"sentiment":"neutral","sentiment_score":0.047434257343411446},{"text":"DICADADA.","start":34.96,"end":35.46,"sentiment":"neutral","sentiment_score":-0.0004200523253530264},{"text":"Karen speaking.","start":37.226665,"end":39.993336,"sentiment":"neutral","sentiment_score":-0.06720608053728938},{"text":"Are you there?","start":41.760002,"end":42.58,"sentiment":"neutral","sentiment_score":-0.07616034398476283},{"text":"Hello?","start":44.435,"end":44.915,"sentiment":"neutral","sentiment_score":-0.025201842188835144}],"sentiment":"neutral","sentiment_score":0.009510315819888523,"num_words":19,"start":0.08,"end":44.915},{"sentences":[{"text":"Sorry.","start":44.915,"end":45.155,"sentiment":"neutral","sentiment_score":-0.06649237871170044},{"text":"It's Karen from Digger Data.","start":45.155,"end":46.615,"sentiment":"neutral","sentiment_score":-0.01753038465976715},{"text":"It's a little bit hard to hear.","start":52.355,"end":54.035,"sentiment":"neutral","sentiment_score":-0.24306721346718924},{"text":"Who who was speaking?","start":54.035,"end":54.915,"sentiment":"neutral","sentiment_score":-0.09327278099954128},{"text":"Sorry.","start":54.915,"end":55.415,"sentiment":"neutral","sentiment_score":-0.1120467483997345}],"sentiment":"neutral","sentiment_score":-0.1300418149265978,"num_words":18,"start":44.915,"end":55.415},{"sentences":[{"text":"Yes.","start":67.01,"end":67.409996,"sentiment":"neutral","sentiment_score":-0.012749766930937769},{"text":"Can you hear me?","start":67.409996,"end":68.47,"sentiment":"neutral","sentiment_score":-0.018167191185057163},{"text":"Thanks.","start":73.215,"end":73.534996,"sentiment":"neutral","sentiment_score":0.23302513360977173},{"text":"How are you?","start":73.534996,"end":74.354996,"sentiment":"neutral","sentiment_score":0.13036264230807623},{"text":"Yes.","start":80.174995,"end":80.494995,"sentiment":"neutral","sentiment_score":0.01756984367966652}],"sentiment":"neutral","sentiment_score":0.05562643725425005,"num_words":10,"start":67.01,"end":80.494995},{"sentences":[{"text":"Did you have an account number there by any chance?","start":80.494995,"end":82.674995,"sentiment":"neutral","sentiment_score":0.011108538508415223},{"text":"Okay.","start":93.84,"end":94.24,"sentiment":"neutral","sentiment_score":0.025196699425578117},{"text":"No worries.","start":94.24,"end":94.64,"sentiment":"neutral","sentiment_score":0.028381704352796078},{"text":"And what was it regarding?","start":94.64,"end":95.78,"sentiment":"neutral","sentiment_score":0.004048920050263405},{"text":"Okay.","start":113.68,"end":114.18,"sentiment":"neutral","sentiment_score":-0.0482398197054863}],"sentiment":"neutral","sentiment_score":0.008686856513744906,"num_words":19,"start":80.494995,"end":114.18},{"sentences":[{"text":"Do you mind holding for just one moment?","start":114.24,"end":116.259995,"sentiment":"neutral","sentiment_score":-0.05165700614452362},{"text":"K.","start":118.08,"end":118.32,"sentiment":"neutral","sentiment_score":0.014748076908290386},{"text":"Thank you.","start":118.32,"end":119.06,"sentiment":"neutral","sentiment_score":0.06408663280308247},{"text":"Sorry.","start":148.555,"end":148.875,"sentiment":"neutral","sentiment_score":-0.005878020077943802},{"text":"Are you there?","start":148.875,"end":149.535,"sentiment":"neutral","sentiment_score":-0.00424964539706707}],"sentiment":"neutral","sentiment_score":-0.019264110860725246,"num_words":15,"start":114.24,"end":149.535},{"sentences":[{"text":"I'm just gonna transfer you through to Maranika.","start":151.19499,"end":153.135,"sentiment":"neutral","sentiment_score":0.02647730529133696},{"text":"She looks after your account.","start":153.275,"end":154.495,"sentiment":"neutral","sentiment_score":0.050051110237836836},{"text":"Okay.","start":156.635,"end":156.955,"sentiment":"neutral","sentiment_score":0.09348316490650176},{"text":"Thank you.","start":156.955,"end":157.69499,"sentiment":"neutral","sentiment_score":0.15183404833078384},{"text":"Good afternoon.","start":166.62999,"end":167.37,"sentiment":"neutral","sentiment_score":0.12193090841174126}],"sentiment":"neutral","sentiment_score":0.06128261510619066,"num_words":18,"start":151.19499,"end":167.37},{"sentences":[{"text":"Maranika speaking.","start":167.75,"end":168.73,"sentiment":"neutral","sentiment_score":0.031387374736368656},{"text":"Maranika.","start":173.59,"end":174.09,"sentiment":"neutral","sentiment_score":0.014477193355560304},{"text":"How can I help you?","start":174.31,"end":175.305,"sentiment":"neutral","sentiment_score":0.03415877744555473},{"text":"Good.","start":180.50499,"end":181.00499,"sentiment":"neutral","sentiment_score":0.06123229861259461},{"text":"End of end of financial year.","start":181.06499,"end":182.50499,"sentiment":"neutral","sentiment_score":-0.025406527643402416}],"sentiment":"neutral","sentiment_score":0.010455930853883426,"num_words":15,"start":167.75,"end":182.50499},{"sentences":[{"text":"So a bit busy today.","start":182.50499,"end":183.625,"sentiment":"neutral","sentiment_score":-0.06505043357610703},{"text":"What can I do for you this afternoon?","start":183.625,"end":185.245,"sentiment":"neutral","sentiment_score":0.0013828277587890625},{"text":"Mhmm.","start":191.46,"end":191.96,"sentiment":"neutral","sentiment_score":-0.14898017048835754},{"text":"Mhmm.","start":194.90001,"end":195.40001,"sentiment":"neutral","sentiment_score":-0.14919273555278778},{"text":"Mhmm.","start":199.94,"end":200.44,"sentiment":"neutral","sentiment_score":-0.1623782515525818}],"sentiment":"neutral","sentiment_score":-0.04842129396274686,"num_words":16,"start":182.50499,"end":200.44},{"sentences":[{"text":"Okay.","start":207.755,"end":208.235,"sentiment":"neutral","sentiment_score":-0.04661755636334419},{"text":"I actually need to apply those credits for you.","start":208.235,"end":210.475,"sentiment":"neutral","sentiment_score":0.02597066594494714},{"text":"You can actually do that via the portal.","start":210.475,"end":212.49501,"sentiment":"neutral","sentiment_score":0.1299466211348772},{"text":"So if you can if you're on the portal and you have the order now, are the credits enough to cover your order?","start":213.675,"end":219.93999,"sentiment":"neutral","sentiment_score":0.11881673854330312},{"text":"You have $1,292.77 in credit.","start":219.93999,"end":225.64,"sentiment":"neutral","sentiment_score":0.06557666063308716}],"sentiment":"neutral","sentiment_score":0.0932034716496001,"num_words":46,"start":207.755,"end":225.64},{"sentences":[{"text":"So is would that cover the balance of your order?","start":229.005,"end":231.745,"sentiment":"neutral","sentiment_score":0.049829555489122865},{"text":"Okay.","start":238.445,"end":238.845,"sentiment":"neutral","sentiment_score":0.09513062238693236},{"text":"So if you can process that through through the cart and just select to pay by BPAY, so then that will process the order through, and I'll actually be able to see it on your account.","start":238.845,"end":247.81,"sentiment":"neutral","sentiment_score":0.18437707693212563},{"text":"It's just that I can't see the order on your account at the moment because it hasn't been finalized.","start":247.81,"end":251.75,"sentiment":"neutral","sentiment_score":-0.14231327666263832},{"text":"Mhmm.","start":260.425,"end":260.925,"sentiment":"neutral","sentiment_score":0.015830423682928085}],"sentiment":"neutral","sentiment_score":0.06780416587951468,"num_words":67,"start":229.005,"end":260.925},{"sentences":[{"text":"Mhmm.","start":275.47998,"end":275.97998,"sentiment":"neutral","sentiment_score":0.0229465551674366},{"text":"Yes.","start":276.91998,"end":277.41998,"sentiment":"neutral","sentiment_score":0.04592505097389221},{"text":"Select pay by pay BPAY.","start":277.56,"end":279.18,"sentiment":"neutral","sentiment_score":0.027488794922828675},{"text":"Mhmm.","start":284.12,"end":284.595,"sentiment":"neutral","sentiment_score":0.0018181265331804752},{"text":"Yeah.","start":293.955,"end":294.195,"sentiment":"neutral","sentiment_score":0.013488082215189934}],"sentiment":"neutral","sentiment_score":0.02462464327820473,"num_words":9,"start":275.47998,"end":294.195},{"sentences":[{"text":"You you need to to to go through all the stages and and finalize the order.","start":294.195,"end":298.92,"sentiment":"neutral","sentiment_score":0.013260784791782498},{"text":"Yes.","start":305.56003,"end":305.80002,"sentiment":"neutral","sentiment_score":0.11255626380443572},{"text":"It would well, then be able to see the order on your account, and then I'll be able to apply your credits and release the order for you.","start":305.80002,"end":311.42,"sentiment":"neutral","sentiment_score":0.17665756520416057},{"text":"Yes.","start":338.88,"end":339.2,"sentiment":"neutral","sentiment_score":0.07011300325393677},{"text":"Place order now.","start":339.2,"end":340.185,"sentiment":"neutral","sentiment_score":0.07027923812468846}],"sentiment":"neutral","sentiment_score":0.11330798701668272,"num_words":49,"start":294.195,"end":340.185},{"sentences":[{"text":"Okay.","start":361.27,"end":361.59,"sentiment":"neutral","sentiment_score":0.1591806709766388},{"text":"I can see that on your account now.","start":361.59,"end":363.11002,"sentiment":"neutral","sentiment_score":0.23578371852636337},{"text":"I'll go ahead and I'll I'll allocate your your credit towards that order, and I'll release that order for you.","start":363.11002,"end":368.41,"sentiment":"neutral","sentiment_score":0.2276889130473137},{"text":"Okay.","start":370.505,"end":371.005,"sentiment":"neutral","sentiment_score":0.3295641839504242},{"text":"You're welcome.","start":372.185,"end":373.005,"sentiment":"positive","sentiment_score":0.43034207820892334}],"sentiment":"neutral","sentiment_score":0.24342115689069033,"num_words":32,"start":361.27,"end":373.005},{"sentences":[{"text":"Okay.","start":373.225,"end":373.725,"sentiment":"neutral","sentiment_score":0.29297882318496704},{"text":"Bye.","start":375.385,"end":375.885,"sentiment":"neutral","sentiment_score":-0.07056130468845367}],"sentiment":"neutral","sentiment_score":0.11120875924825668,"num_words":2,"start":373.225,"end":375.885}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Please and someone from the accounts team will attend to you shortly. DICADADA. Karen\n\nChannel 0: Sorry. You just broke up. Who's\n\nChannel 1: speaking.\n\nChannel 0: speaking?\n\nChannel 1: Are you there?\n\nChannel 0: Yep.\n\nChannel 1: Hello? Sorry. It's Karen from Digger Data.\n\nChannel 0: Hey. Hi, Karen. This is Ross with Check Home. How is this been holding?\n\nChannel 1: It's a little bit hard to hear. Who who was speaking? Sorry.\n\nChannel 0: Give me a second. Can you hear me now? Hello?\n\nChannel 1: Yes. Can you hear me?\n\nChannel 0: Yep. I can hear you, Karen. This is Ross with Tech Home. How are you?\n\nChannel 1: Thanks. How are you?\n\nChannel 0: That's great. Doing good. Well, I am speaking to the accounts team. Right?\n\nChannel 1: Yes. Did you have an account number there by any chance?\n\nChannel 0: My account number is 363458.\n\nChannel 1: Okay. No worries. And what was it regarding?\n\nChannel 0: Actually, Karen, the thing is I had few credits left in my account, and I wanted to use those credits for now for placing an order. But I am unable to use that. So if you can guide me how to do it.\n\nChannel 1: Okay. Do you mind holding for just one moment?\n\nChannel 0: Sure.\n\nChannel 1: K. Thank you. Sorry. Are you there?\n\nChannel 0: Yep.\n\nChannel 1: I'm just gonna transfer you through to Maranika. She looks after your account.\n\nChannel 0: Thank you.\n\nChannel 1: Okay. Thank you. Good afternoon. Maranika speaking.\n\nChannel 0: Sorry. You just broke up. Who's speaking?\n\nChannel 1: Maranika. How can I help you?\n\nChannel 0: Hi, Monica. This is Ross with Techcom. How's it going over there?\n\nChannel 1: Good. End of end of financial year. So a bit busy today. What can I do for you this afternoon?\n\nChannel 0: Actually, Monica, the thing is I was trying to place an order, and\n\nChannel 1: Mhmm.\n\nChannel 0: I had credits left in my account. Like,\n\nChannel 1: Mhmm.\n\nChannel 0: last time when I ordered, I just canceled the order, and there were credits in my account.\n\nChannel 1: Mhmm.\n\nChannel 0: So I want to use those credits now for placing an order, but I am unable to. So if you can guide me through, it would be really stressful.\n\nChannel 1: Okay. I actually need to apply those credits for you. You can actually do that via the portal.\n\nChannel 0: Oh,\n\nChannel 1: So\n\nChannel 0: okay.\n\nChannel 1: if you can if you're on the portal and you have the order now, are the credits enough to cover your order? You have $1,292.77 in credit.\n\nChannel 0: Right.\n\nChannel 1: So is would that cover the balance of your order?\n\nChannel 0: Yep. Current order amount is something 600, I think. 6 to 700.\n\nChannel 1: Okay. So if you can process that through through the cart and just select to pay by BPAY, so then that will process the order through, and I'll actually be able to see it on your account. It's just that I can't see the order on your account at the moment because it hasn't been finalized.\n\nChannel 0: K. So give me a second. I'm just pulling\n\nChannel 1: Mhmm.\n\nChannel 0: up the details of the end user. So when I come to the payment section, I need\n\nChannel 1: Mhmm.\n\nChannel 0: to choose b pay.\n\nChannel 1: Yes. Select pay by pay BPAY.\n\nChannel 0: Mhmm. And I have got the biller code, reference code. And\n\nChannel 1: Mhmm.\n\nChannel 0: next. Do I need to go next?\n\nChannel 1: Yeah. You you need to to to go through all the stages and and finalize the order.\n\nChannel 0: And this will this inquiry will come to you,\n\nChannel 1: Yes.\n\nChannel 0: and\n\nChannel 1: It\n\nChannel 0: you\n\nChannel 1: would\n\nChannel 0: will\n\nChannel 1: well,\n\nChannel 0: process\n\nChannel 1: then\n\nChannel 0: the\n\nChannel 1: be\n\nChannel 0: order.\n\nChannel 1: able to see the order on your account, and then I'll be able to apply your credits and release the order for you.\n\nChannel 0: Okay. Give me a second. Give me a second. Should I place order now?\n\nChannel 1: Yes. Place order now.\n\nChannel 0: Place order. Order placed.\n\nChannel 1: Okay. I can see that on your account now. I'll go ahead and I'll I'll allocate your your credit towards that order, and I'll release that order for you.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Okay.\n\nChannel 0: Thank you so much. Yep.\n\nChannel 1: You're welcome. Okay.\n\nChannel 0: Alright. Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Please and someone from the accounts team will attend to you shortly.","start":0.08,"end":4.02,"sentiment":"neutral","sentiment_score":0.047434257343411446},{"text":"DICADADA.","start":34.96,"end":35.46,"sentiment":"neutral","sentiment_score":-0.0004200523253530264},{"text":"Karen","start":37.226665,"end":37.726665,"sentiment":"neutral","sentiment_score":-0.012846372090280056}],"sentiment":"neutral","sentiment_score":0.039710333121807447,"channel":1,"num_words":14,"start":0.08,"end":37.726665},{"sentences":[{"text":"Sorry.","start":37.870003,"end":38.190002,"sentiment":"neutral","sentiment_score":-0.1558135747909546},{"text":"You just broke up.","start":38.190002,"end":39.31,"sentiment":"neutral","sentiment_score":-0.30772409588098526},{"text":"Who's","start":39.31,"end":39.55,"sentiment":"neutral","sentiment_score":-0.15413647890090942}],"sentiment":"neutral","sentiment_score":-0.2568077395359675,"channel":0,"num_words":6,"start":37.870003,"end":39.55},{"sentences":[{"text":"speaking.","start":39.493336,"end":39.993336,"sentiment":"neutral","sentiment_score":-0.1215657889842987}],"sentiment":"neutral","sentiment_score":-0.1215657889842987,"channel":1,"num_words":1,"start":39.493336,"end":39.993336},{"sentences":[{"text":"speaking?","start":39.55,"end":40.05,"sentiment":"neutral","sentiment_score":-0.07133568078279495}],"sentiment":"neutral","sentiment_score":-0.07133568078279495,"channel":0,"num_words":1,"start":39.55,"end":40.05},{"sentences":[{"text":"Are you there?","start":41.760002,"end":42.58,"sentiment":"neutral","sentiment_score":-0.07616034398476283}],"sentiment":"neutral","sentiment_score":-0.07616034398476283,"channel":1,"num_words":3,"start":41.760002,"end":42.58},{"sentences":[{"text":"Yep.","start":43.614998,"end":44.114998,"sentiment":"neutral","sentiment_score":-0.03568139672279358}],"sentiment":"neutral","sentiment_score":-0.03568139672279358,"channel":0,"num_words":1,"start":43.614998,"end":44.114998},{"sentences":[{"text":"Hello?","start":44.435,"end":44.915,"sentiment":"neutral","sentiment_score":-0.025201842188835144},{"text":"Sorry.","start":44.915,"end":45.155,"sentiment":"neutral","sentiment_score":-0.06649237871170044},{"text":"It's Karen from Digger Data.","start":45.155,"end":46.615,"sentiment":"neutral","sentiment_score":-0.01753038465976715}],"sentiment":"neutral","sentiment_score":-0.025620877742767334,"channel":1,"num_words":7,"start":44.435,"end":46.615},{"sentences":[{"text":"Hey.","start":47.295,"end":47.614998,"sentiment":"neutral","sentiment_score":0.00840133149176836},{"text":"Hi, Karen.","start":47.614998,"end":48.254997,"sentiment":"neutral","sentiment_score":0.02003023400902748},{"text":"This is Ross with Check Home.","start":48.254997,"end":49.614998,"sentiment":"neutral","sentiment_score":0.031090843491256237},{"text":"How is this been holding?","start":49.614998,"end":50.754997,"sentiment":"neutral","sentiment_score":0.0057544950395822525}],"sentiment":"neutral","sentiment_score":0.018841381118233715,"channel":0,"num_words":14,"start":47.295,"end":50.754997},{"sentences":[{"text":"It's a little bit hard to hear.","start":52.355,"end":54.035,"sentiment":"neutral","sentiment_score":-0.24306721346718924},{"text":"Who who was speaking?","start":54.035,"end":54.915,"sentiment":"neutral","sentiment_score":-0.09327278099954128},{"text":"Sorry.","start":54.915,"end":55.415,"sentiment":"neutral","sentiment_score":-0.1120467483997345}],"sentiment":"neutral","sentiment_score":-0.18221736388901869,"channel":1,"num_words":12,"start":52.355,"end":55.415},{"sentences":[{"text":"Give me a second.","start":56.859997,"end":57.839996,"sentiment":"neutral","sentiment_score":-0.09128385968506336},{"text":"Can you hear me now?","start":62.539997,"end":65.68,"sentiment":"neutral","sentiment_score":-0.057873643934726715},{"text":"Hello?","start":65.82,"end":66.32,"sentiment":"neutral","sentiment_score":-0.01785312034189701}],"sentiment":"neutral","sentiment_score":-0.06723567787557841,"channel":0,"num_words":10,"start":56.859997,"end":66.32},{"sentences":[{"text":"Yes.","start":67.01,"end":67.409996,"sentiment":"neutral","sentiment_score":-0.012749766930937769},{"text":"Can you hear me?","start":67.409996,"end":68.47,"sentiment":"neutral","sentiment_score":-0.018167191185057163}],"sentiment":"neutral","sentiment_score":-0.017083706334233284,"channel":1,"num_words":5,"start":67.01,"end":68.47},{"sentences":[{"text":"Yep.","start":68.915,"end":69.235,"sentiment":"neutral","sentiment_score":0.006041025742888451},{"text":"I can hear you, Karen.","start":69.235,"end":70.275,"sentiment":"neutral","sentiment_score":0.03823376372456551},{"text":"This is Ross with Tech Home.","start":70.275,"end":71.715004,"sentiment":"neutral","sentiment_score":0.09949919084707896},{"text":"How are you?","start":71.715004,"end":72.535,"sentiment":"neutral","sentiment_score":0.08070130894581477}],"sentiment":"neutral","sentiment_score":0.06908726108570894,"channel":0,"num_words":15,"start":68.915,"end":72.535},{"sentences":[{"text":"Thanks.","start":73.215,"end":73.534996,"sentiment":"neutral","sentiment_score":0.23302513360977173},{"text":"How are you?","start":73.534996,"end":74.354996,"sentiment":"neutral","sentiment_score":0.13036264230807623}],"sentiment":"neutral","sentiment_score":0.1560282651335001,"channel":1,"num_words":4,"start":73.215,"end":74.354996},{"sentences":[{"text":"That's great.","start":74.83501,"end":75.395004,"sentiment":"positive","sentiment_score":0.5516751408576965},{"text":"Doing good.","start":75.395004,"end":76.115005,"sentiment":"positive","sentiment_score":0.4999627470970154},{"text":"Well, I am speaking to the accounts team.","start":76.115005,"end":78.355,"sentiment":"neutral","sentiment_score":0.04564771964214742},{"text":"Right?","start":78.355,"end":78.855,"sentiment":"neutral","sentiment_score":0.027732694521546364}],"sentiment":"neutral","sentiment_score":0.19201463288985765,"channel":0,"num_words":13,"start":74.83501,"end":78.855},{"sentences":[{"text":"Yes.","start":80.174995,"end":80.494995,"sentiment":"neutral","sentiment_score":0.01756984367966652},{"text":"Did you have an account number there by any chance?","start":80.494995,"end":82.674995,"sentiment":"neutral","sentiment_score":0.011108538508415223}],"sentiment":"neutral","sentiment_score":0.011695929887619886,"channel":1,"num_words":11,"start":80.174995,"end":82.674995},{"sentences":[{"text":"My account number is 363458.","start":83.36,"end":86.74,"sentiment":"neutral","sentiment_score":0.004416602291166782}],"sentiment":"neutral","sentiment_score":0.004416602291166782,"channel":0,"num_words":5,"start":83.36,"end":86.74},{"sentences":[{"text":"Okay.","start":93.84,"end":94.24,"sentiment":"neutral","sentiment_score":0.025196699425578117},{"text":"No worries.","start":94.24,"end":94.64,"sentiment":"neutral","sentiment_score":0.028381704352796078},{"text":"And what was it regarding?","start":94.64,"end":95.78,"sentiment":"neutral","sentiment_score":0.004048920050263405}],"sentiment":"neutral","sentiment_score":0.012775588547810912,"channel":1,"num_words":8,"start":93.84,"end":95.78},{"sentences":[{"text":"Actually, Karen, the thing is I had few credits left in my account, and I wanted to use those credits for now for placing an order.","start":97.064995,"end":107.465,"sentiment":"neutral","sentiment_score":-0.1621097091298837},{"text":"But I am unable to use that.","start":107.465,"end":109.145,"sentiment":"neutral","sentiment_score":-0.29286477182592663},{"text":"So if you can guide me how to do it.","start":109.145,"end":112.204994,"sentiment":"neutral","sentiment_score":-0.14429240748286248}],"sentiment":"neutral","sentiment_score":-0.1792518584880718,"channel":0,"num_words":43,"start":97.064995,"end":112.204994},{"sentences":[{"text":"Okay.","start":113.68,"end":114.18,"sentiment":"neutral","sentiment_score":-0.0482398197054863},{"text":"Do you mind holding for just one moment?","start":114.24,"end":116.259995,"sentiment":"neutral","sentiment_score":-0.05165700614452362}],"sentiment":"neutral","sentiment_score":-0.05127731876240836,"channel":1,"num_words":9,"start":113.68,"end":116.259995},{"sentences":[{"text":"Sure.","start":116.880005,"end":117.380005,"sentiment":"neutral","sentiment_score":0.007050035521388054}],"sentiment":"neutral","sentiment_score":0.007050035521388054,"channel":0,"num_words":1,"start":116.880005,"end":117.380005},{"sentences":[{"text":"K.","start":118.08,"end":118.32,"sentiment":"neutral","sentiment_score":0.014748076908290386},{"text":"Thank you.","start":118.32,"end":119.06,"sentiment":"neutral","sentiment_score":0.06408663280308247},{"text":"Sorry.","start":148.555,"end":148.875,"sentiment":"neutral","sentiment_score":-0.005878020077943802},{"text":"Are you there?","start":148.875,"end":149.535,"sentiment":"neutral","sentiment_score":-0.00424964539706707}],"sentiment":"neutral","sentiment_score":0.017756340892187188,"channel":1,"num_words":7,"start":118.08,"end":149.535},{"sentences":[{"text":"Yep.","start":150.25,"end":150.75,"sentiment":"neutral","sentiment_score":0.001989366021007299}],"sentiment":"neutral","sentiment_score":0.001989366021007299,"channel":0,"num_words":1,"start":150.25,"end":150.75},{"sentences":[{"text":"I'm just gonna transfer you through to Maranika.","start":151.19499,"end":153.135,"sentiment":"neutral","sentiment_score":0.02647730529133696},{"text":"She looks after your account.","start":153.275,"end":154.495,"sentiment":"neutral","sentiment_score":0.050051110237836836}],"sentiment":"neutral","sentiment_score":0.035544153347683065,"channel":1,"num_words":13,"start":151.19499,"end":154.495},{"sentences":[{"text":"Thank you.","start":155.53,"end":156.465,"sentiment":"neutral","sentiment_score":0.1367674507200718}],"sentiment":"neutral","sentiment_score":0.1367674507200718,"channel":0,"num_words":2,"start":155.53,"end":156.465},{"sentences":[{"text":"Okay.","start":156.635,"end":156.955,"sentiment":"neutral","sentiment_score":0.09348316490650176},{"text":"Thank you.","start":156.955,"end":157.69499,"sentiment":"neutral","sentiment_score":0.15183404833078384},{"text":"Good afternoon.","start":166.62999,"end":167.37,"sentiment":"neutral","sentiment_score":0.12193090841174126},{"text":"Maranika speaking.","start":167.75,"end":168.73,"sentiment":"neutral","sentiment_score":0.031387374736368656}],"sentiment":"neutral","sentiment_score":0.10054111826632704,"channel":1,"num_words":7,"start":156.635,"end":168.73},{"sentences":[{"text":"Sorry.","start":171.01001,"end":171.25,"sentiment":"neutral","sentiment_score":-0.03784901648759842},{"text":"You just broke up.","start":171.25,"end":172.05,"sentiment":"neutral","sentiment_score":-0.0750851258635521},{"text":"Who's speaking?","start":172.05,"end":172.87001,"sentiment":"neutral","sentiment_score":-0.026036709547042847}],"sentiment":"neutral","sentiment_score":-0.055751848433698924,"channel":0,"num_words":7,"start":171.01001,"end":172.87001},{"sentences":[{"text":"Maranika.","start":173.59,"end":174.09,"sentiment":"neutral","sentiment_score":0.014477193355560304},{"text":"How can I help you?","start":174.31,"end":175.305,"sentiment":"neutral","sentiment_score":0.03415877744555473}],"sentiment":"neutral","sentiment_score":0.03087851343055566,"channel":1,"num_words":6,"start":173.59,"end":175.305},{"sentences":[{"text":"Hi, Monica.","start":175.89,"end":176.77,"sentiment":"neutral","sentiment_score":0.016381947323679924},{"text":"This is Ross with Techcom.","start":176.77,"end":178.29001,"sentiment":"neutral","sentiment_score":0.03721588850021362},{"text":"How's it going over there?","start":178.29001,"end":179.59001,"sentiment":"neutral","sentiment_score":0.04911164939403534}],"sentiment":"neutral","sentiment_score":0.038700132009883724,"channel":0,"num_words":12,"start":175.89,"end":179.59001},{"sentences":[{"text":"Good.","start":180.50499,"end":181.00499,"sentiment":"neutral","sentiment_score":0.06123229861259461},{"text":"End of end of financial year.","start":181.06499,"end":182.50499,"sentiment":"neutral","sentiment_score":-0.025406527643402416},{"text":"So a bit busy today.","start":182.50499,"end":183.625,"sentiment":"neutral","sentiment_score":-0.06505043357610703},{"text":"What can I do for you this afternoon?","start":183.625,"end":185.245,"sentiment":"neutral","sentiment_score":0.0013828277587890625}],"sentiment":"neutral","sentiment_score":-0.020269820652902126,"channel":1,"num_words":20,"start":180.50499,"end":185.245},{"sentences":[{"text":"Actually, Monica, the thing is I was trying to place an order, and","start":186.245,"end":191.845,"sentiment":"neutral","sentiment_score":-0.11065446986601903}],"sentiment":"neutral","sentiment_score":-0.11065446986601903,"channel":0,"num_words":13,"start":186.245,"end":191.845},{"sentences":[{"text":"Mhmm.","start":191.46,"end":191.96,"sentiment":"neutral","sentiment_score":-0.14898017048835754}],"sentiment":"neutral","sentiment_score":-0.14898017048835754,"channel":1,"num_words":1,"start":191.46,"end":191.96},{"sentences":[{"text":"I had credits left in my account.","start":191.845,"end":194.505,"sentiment":"neutral","sentiment_score":-0.24869602918624878},{"text":"Like,","start":194.565,"end":195.045,"sentiment":"neutral","sentiment_score":-0.18079687654972076}],"sentiment":"neutral","sentiment_score":-0.24020863510668278,"channel":0,"num_words":8,"start":191.845,"end":195.045},{"sentences":[{"text":"Mhmm.","start":194.90001,"end":195.40001,"sentiment":"neutral","sentiment_score":-0.14919273555278778}],"sentiment":"neutral","sentiment_score":-0.14919273555278778,"channel":1,"num_words":1,"start":194.90001,"end":195.40001},{"sentences":[{"text":"last time when I ordered, I just canceled the order, and there were credits in my account.","start":195.045,"end":199.625,"sentiment":"neutral","sentiment_score":-0.24390616574708154}],"sentiment":"neutral","sentiment_score":-0.24390616574708154,"channel":0,"num_words":17,"start":195.045,"end":199.625},{"sentences":[{"text":"Mhmm.","start":199.94,"end":200.44,"sentiment":"neutral","sentiment_score":-0.1623782515525818}],"sentiment":"neutral","sentiment_score":-0.1623782515525818,"channel":1,"num_words":1,"start":199.94,"end":200.44},{"sentences":[{"text":"So I want to use those credits now for placing an order, but I am unable to.","start":199.95001,"end":204.27,"sentiment":"neutral","sentiment_score":-0.23310282651115866},{"text":"So if you can guide me through, it would be really stressful.","start":204.27,"end":207.17001,"sentiment":"negative","sentiment_score":-0.4125155955553055}],"sentiment":"neutral","sentiment_score":-0.3073425930121849,"channel":0,"num_words":29,"start":199.95001,"end":207.17001},{"sentences":[{"text":"Okay.","start":207.755,"end":208.235,"sentiment":"neutral","sentiment_score":-0.04661755636334419},{"text":"I actually need to apply those credits for you.","start":208.235,"end":210.475,"sentiment":"neutral","sentiment_score":0.02597066594494714},{"text":"You can actually do that via the portal.","start":210.475,"end":212.49501,"sentiment":"neutral","sentiment_score":0.1299466211348772}],"sentiment":"neutral","sentiment_score":0.06814952256778876,"channel":1,"num_words":18,"start":207.755,"end":212.49501},{"sentences":[{"text":"Oh,","start":213.55,"end":213.71,"sentiment":"neutral","sentiment_score":0.12492069602012634}],"sentiment":"neutral","sentiment_score":0.12492069602012634,"channel":0,"num_words":1,"start":213.55,"end":213.71},{"sentences":[{"text":"So","start":213.675,"end":214.175,"sentiment":"neutral","sentiment_score":0.1246338188648224}],"sentiment":"neutral","sentiment_score":0.1246338188648224,"channel":1,"num_words":1,"start":213.675,"end":214.175},{"sentences":[{"text":"okay.","start":213.71,"end":214.21,"sentiment":"neutral","sentiment_score":0.1402014195919037}],"sentiment":"neutral","sentiment_score":0.1402014195919037,"channel":0,"num_words":1,"start":213.71,"end":214.21},{"sentences":[{"text":"if you can if you're on the portal and you have the order now, are the credits enough to cover your order?","start":214.81999,"end":219.93999,"sentiment":"neutral","sentiment_score":0.11855232580141588},{"text":"You have $1,292.77 in credit.","start":219.93999,"end":225.64,"sentiment":"neutral","sentiment_score":0.06557666063308716}],"sentiment":"neutral","sentiment_score":0.10874201743691056,"channel":1,"num_words":27,"start":214.81999,"end":225.64},{"sentences":[{"text":"Right.","start":226.55501,"end":227.05501,"sentiment":"neutral","sentiment_score":0.07746817171573639}],"sentiment":"neutral","sentiment_score":0.07746817171573639,"channel":0,"num_words":1,"start":226.55501,"end":227.05501},{"sentences":[{"text":"So is would that cover the balance of your order?","start":229.005,"end":231.745,"sentiment":"neutral","sentiment_score":0.049829555489122865}],"sentiment":"neutral","sentiment_score":0.049829555489122865,"channel":1,"num_words":10,"start":229.005,"end":231.745},{"sentences":[{"text":"Yep.","start":232.31999,"end":232.81999,"sentiment":"neutral","sentiment_score":0.04669206589460373},{"text":"Current order amount is something 600, I think.","start":233.04,"end":236.8,"sentiment":"neutral","sentiment_score":0.010735193034633994},{"text":"6 to 700.","start":236.8,"end":238.02,"sentiment":"neutral","sentiment_score":0.0178787795205911}],"sentiment":"neutral","sentiment_score":0.015517495727787415,"channel":0,"num_words":12,"start":232.31999,"end":238.02},{"sentences":[{"text":"Okay.","start":238.445,"end":238.845,"sentiment":"neutral","sentiment_score":0.09513062238693236},{"text":"So if you can process that through through the cart and just select to pay by BPAY, so then that will process the order through, and I'll actually be able to see it on your account.","start":238.845,"end":247.81,"sentiment":"neutral","sentiment_score":0.18437707693212563},{"text":"It's just that I can't see the order on your account at the moment because it hasn't been finalized.","start":247.81,"end":251.75,"sentiment":"neutral","sentiment_score":-0.14231327666263832}],"sentiment":"neutral","sentiment_score":0.07194202027416655,"channel":1,"num_words":56,"start":238.445,"end":251.75},{"sentences":[{"text":"K.","start":254.7,"end":255.2,"sentiment":"neutral","sentiment_score":0.004455210641026497},{"text":"So give me a second.","start":257.66,"end":259.76,"sentiment":"neutral","sentiment_score":0.013228852674365044},{"text":"I'm just pulling","start":259.98,"end":260.7,"sentiment":"neutral","sentiment_score":0.022458941365281742}],"sentiment":"neutral","sentiment_score":0.015330699789855216,"channel":0,"num_words":9,"start":254.7,"end":260.7},{"sentences":[{"text":"Mhmm.","start":260.425,"end":260.925,"sentiment":"neutral","sentiment_score":0.015830423682928085}],"sentiment":"neutral","sentiment_score":0.015830423682928085,"channel":1,"num_words":1,"start":260.425,"end":260.925},{"sentences":[{"text":"up the details of the end user.","start":260.7,"end":262.96,"sentiment":"neutral","sentiment_score":0.02648720863674368},{"text":"So when I come to the payment section, I need","start":272.595,"end":275.555,"sentiment":"neutral","sentiment_score":0.02271467223763466}],"sentiment":"neutral","sentiment_score":0.024268069578444258,"channel":0,"num_words":17,"start":260.7,"end":275.555},{"sentences":[{"text":"Mhmm.","start":275.47998,"end":275.97998,"sentiment":"neutral","sentiment_score":0.0229465551674366}],"sentiment":"neutral","sentiment_score":0.0229465551674366,"channel":1,"num_words":1,"start":275.47998,"end":275.97998},{"sentences":[{"text":"to choose b pay.","start":275.555,"end":276.85498,"sentiment":"neutral","sentiment_score":0.024633292108774185}],"sentiment":"neutral","sentiment_score":0.024633292108774185,"channel":0,"num_words":4,"start":275.555,"end":276.85498},{"sentences":[{"text":"Yes.","start":276.91998,"end":277.41998,"sentiment":"neutral","sentiment_score":0.04592505097389221},{"text":"Select pay by pay BPAY.","start":277.56,"end":279.18,"sentiment":"neutral","sentiment_score":0.027488794922828675}],"sentiment":"neutral","sentiment_score":0.030561504264672596,"channel":1,"num_words":6,"start":276.91998,"end":279.18},{"sentences":[{"text":"Mhmm.","start":280.19498,"end":280.69498,"sentiment":"neutral","sentiment_score":0.017405033111572266},{"text":"And I have got the biller code, reference code.","start":281.07498,"end":283.77,"sentiment":"neutral","sentiment_score":0.020209007896482944},{"text":"And","start":283.77,"end":284.27,"sentiment":"neutral","sentiment_score":0.009290356189012527}],"sentiment":"neutral","sentiment_score":0.01896149639717557,"channel":0,"num_words":11,"start":280.19498,"end":284.27},{"sentences":[{"text":"Mhmm.","start":284.12,"end":284.595,"sentiment":"neutral","sentiment_score":0.0018181265331804752}],"sentiment":"neutral","sentiment_score":0.0018181265331804752,"channel":1,"num_words":1,"start":284.12,"end":284.595},{"sentences":[{"text":"next.","start":286.00998,"end":286.50998,"sentiment":"neutral","sentiment_score":-0.00930783525109291},{"text":"Do I need to go next?","start":291.77,"end":293.22998,"sentiment":"neutral","sentiment_score":-0.016415083315223455}],"sentiment":"neutral","sentiment_score":-0.015399762163204806,"channel":0,"num_words":7,"start":286.00998,"end":293.22998},{"sentences":[{"text":"Yeah.","start":293.955,"end":294.195,"sentiment":"neutral","sentiment_score":0.013488082215189934},{"text":"You you need to to to go through all the stages and and finalize the order.","start":294.195,"end":298.92,"sentiment":"neutral","sentiment_score":0.013260784791782498}],"sentiment":"neutral","sentiment_score":0.013274155228453524,"channel":1,"num_words":17,"start":293.955,"end":298.92},{"sentences":[{"text":"And this will this inquiry will come to you,","start":302.005,"end":305.305,"sentiment":"neutral","sentiment_score":0.06573695813616116}],"sentiment":"neutral","sentiment_score":0.06573695813616116,"channel":0,"num_words":9,"start":302.005,"end":305.305},{"sentences":[{"text":"Yes.","start":305.56003,"end":305.80002,"sentiment":"neutral","sentiment_score":0.11255626380443572}],"sentiment":"neutral","sentiment_score":0.11255626380443572,"channel":1,"num_words":1,"start":305.56003,"end":305.80002},{"sentences":[{"text":"and","start":305.685,"end":305.925,"sentiment":"neutral","sentiment_score":0.11810550093650818}],"sentiment":"neutral","sentiment_score":0.11810550093650818,"channel":0,"num_words":1,"start":305.685,"end":305.925},{"sentences":[{"text":"It","start":305.80002,"end":305.96002,"sentiment":"neutral","sentiment_score":0.13214939832687378}],"sentiment":"neutral","sentiment_score":0.13214939832687378,"channel":1,"num_words":1,"start":305.80002,"end":305.96002},{"sentences":[{"text":"you","start":305.925,"end":306.085,"sentiment":"neutral","sentiment_score":0.14997953176498413}],"sentiment":"neutral","sentiment_score":0.14997953176498413,"channel":0,"num_words":1,"start":305.925,"end":306.085},{"sentences":[{"text":"would","start":305.96002,"end":306.12003,"sentiment":"neutral","sentiment_score":0.17169174551963806}],"sentiment":"neutral","sentiment_score":0.17169174551963806,"channel":1,"num_words":1,"start":305.96002,"end":306.12003},{"sentences":[{"text":"will","start":306.085,"end":306.325,"sentiment":"neutral","sentiment_score":0.17029492557048798}],"sentiment":"neutral","sentiment_score":0.17029492557048798,"channel":0,"num_words":1,"start":306.085,"end":306.325},{"sentences":[{"text":"well,","start":306.28,"end":306.44,"sentiment":"neutral","sentiment_score":0.14062267541885376}],"sentiment":"neutral","sentiment_score":0.14062267541885376,"channel":1,"num_words":1,"start":306.28,"end":306.44},{"sentences":[{"text":"process","start":306.325,"end":306.645,"sentiment":"neutral","sentiment_score":0.11225254088640212}],"sentiment":"neutral","sentiment_score":0.11225254088640212,"channel":0,"num_words":1,"start":306.325,"end":306.645},{"sentences":[{"text":"then","start":306.44,"end":306.68002,"sentiment":"neutral","sentiment_score":0.14848482608795166}],"sentiment":"neutral","sentiment_score":0.14848482608795166,"channel":1,"num_words":1,"start":306.44,"end":306.68002},{"sentences":[{"text":"the","start":306.645,"end":306.805,"sentiment":"neutral","sentiment_score":0.10601992160081863}],"sentiment":"neutral","sentiment_score":0.10601992160081863,"channel":0,"num_words":1,"start":306.645,"end":306.805},{"sentences":[{"text":"be","start":306.68002,"end":306.84003,"sentiment":"neutral","sentiment_score":0.08161894977092743}],"sentiment":"neutral","sentiment_score":0.08161894977092743,"channel":1,"num_words":1,"start":306.68002,"end":306.84003},{"sentences":[{"text":"order.","start":306.805,"end":307.305,"sentiment":"neutral","sentiment_score":0.10847826302051544}],"sentiment":"neutral","sentiment_score":0.10847826302051544,"channel":0,"num_words":1,"start":306.805,"end":307.305},{"sentences":[{"text":"able to see the order on your account, and then I'll be able to apply your credits and release the order for you.","start":306.84003,"end":311.42,"sentiment":"neutral","sentiment_score":0.185732357851837}],"sentiment":"neutral","sentiment_score":0.185732357851837,"channel":1,"num_words":23,"start":306.84003,"end":311.42},{"sentences":[{"text":"Okay.","start":317.57,"end":318.07,"sentiment":"neutral","sentiment_score":0.07305014133453369},{"text":"Give me a second.","start":318.69,"end":319.75,"sentiment":"neutral","sentiment_score":0.05299816094338894},{"text":"Give me a second.","start":320.05002,"end":321.11002,"sentiment":"neutral","sentiment_score":0.041963410563766956},{"text":"Should I place order now?","start":337.345,"end":338.805,"sentiment":"neutral","sentiment_score":0.049596460163593294}],"sentiment":"neutral","sentiment_score":0.050062766298651695,"channel":0,"num_words":14,"start":317.57,"end":338.805},{"sentences":[{"text":"Yes.","start":338.88,"end":339.2,"sentiment":"neutral","sentiment_score":0.07011300325393677},{"text":"Place order now.","start":339.2,"end":340.185,"sentiment":"neutral","sentiment_score":0.07027923812468846}],"sentiment":"neutral","sentiment_score":0.07023767940700054,"channel":1,"num_words":4,"start":338.88,"end":340.185},{"sentences":[{"text":"Place order.","start":341.62,"end":342.6,"sentiment":"neutral","sentiment_score":0.05950264073908329},{"text":"Order placed.","start":354.83502,"end":355.89502,"sentiment":"neutral","sentiment_score":0.055447738617658615}],"sentiment":"neutral","sentiment_score":0.05747518967837095,"channel":0,"num_words":4,"start":341.62,"end":355.89502},{"sentences":[{"text":"Okay.","start":361.27,"end":361.59,"sentiment":"neutral","sentiment_score":0.1591806709766388},{"text":"I can see that on your account now.","start":361.59,"end":363.11002,"sentiment":"neutral","sentiment_score":0.23578371852636337},{"text":"I'll go ahead and I'll I'll allocate your your credit towards that order, and I'll release that order for you.","start":363.11002,"end":368.41,"sentiment":"neutral","sentiment_score":0.2276889130473137}],"sentiment":"neutral","sentiment_score":0.2275596096597869,"channel":1,"num_words":29,"start":361.27,"end":368.41},{"sentences":[{"text":"Okay.","start":369.65,"end":369.97,"sentiment":"neutral","sentiment_score":0.24817225337028503},{"text":"Thank you.","start":369.97,"end":370.53,"sentiment":"positive","sentiment_score":0.37025731801986694}],"sentiment":"neutral","sentiment_score":0.3295622964700063,"channel":0,"num_words":3,"start":369.65,"end":370.53},{"sentences":[{"text":"Okay.","start":370.505,"end":371.005,"sentiment":"neutral","sentiment_score":0.3295641839504242}],"sentiment":"neutral","sentiment_score":0.3295641839504242,"channel":1,"num_words":1,"start":370.505,"end":371.005},{"sentences":[{"text":"Thank you so much.","start":370.53,"end":371.59,"sentiment":"positive","sentiment_score":0.5282944589853287},{"text":"Yep.","start":371.97,"end":372.47,"sentiment":"positive","sentiment_score":0.34687232971191406}],"sentiment":"positive","sentiment_score":0.49201003313064573,"channel":0,"num_words":5,"start":370.53,"end":372.47},{"sentences":[{"text":"You're welcome.","start":372.185,"end":373.005,"sentiment":"positive","sentiment_score":0.43034207820892334},{"text":"Okay.","start":373.225,"end":373.725,"sentiment":"neutral","sentiment_score":0.29297882318496704}],"sentiment":"positive","sentiment_score":0.38455432653427124,"channel":1,"num_words":3,"start":372.185,"end":373.725},{"sentences":[{"text":"Alright.","start":373.97,"end":374.45,"sentiment":"neutral","sentiment_score":0.32862675189971924},{"text":"Thank you.","start":374.45,"end":375.01,"sentiment":"positive","sentiment_score":0.40900059044361115},{"text":"Bye.","start":375.01,"end":375.51,"sentiment":"neutral","sentiment_score":0.21131062507629397}],"sentiment":"positive","sentiment_score":0.33948463946580887,"channel":0,"num_words":4,"start":373.97,"end":375.51},{"sentences":[{"text":"Bye.","start":375.385,"end":375.885,"sentiment":"neutral","sentiment_score":-0.07056130468845367}],"sentiment":"neutral","sentiment_score":-0.07056130468845367,"channel":1,"num_words":1,"start":375.385,"end":375.885}]},"summary":{"result":"success","short":"The customer, Karen, is having trouble with an account and is transferred to Maranika. Maranika asks Karen to use credits from her previous order to place a new one, but Karen is unable to use them. Maranika guides Karen through the process of using the credits and placing a new order, and they eventually complete the new order."},"intents":{"segments":[{"text":"Actually, Karen, the thing is I had few credits left in my account, and I wanted to use those credits for now for placing an order. But I am unable to use that. So if you can guide me how to do it. Okay.","start_word":130,"end_word":173,"intents":[{"intent":"Use credits for order","confidence_score":0.06141484}]},{"text":"I'm just gonna transfer you through to Maranika. She looks after your account. Thank you.","start_word":191,"end_word":205,"intents":[{"intent":"Transfer call","confidence_score":0.08232053}]},{"text":"I actually need to apply those credits for you. You can actually do that via the portal. Oh, So okay.","start_word":329,"end_word":348,"intents":[{"intent":"Apply credits","confidence_score":0.9216644}]},{"text":"So if you can process that through through the cart and just select to pay by BPAY, so then that will process the order through, and I'll actually be able to see it on your account. It's just that I can't see the order on your account at the moment because it hasn't been finalized. K.","start_word":400,"end_word":455,"intents":[{"intent":"Process order","confidence_score":0.82330906}]},{"text":"So give me a second. I'm just pulling Mhmm. up the details of the end user. So when I come to the payment section, I need Mhmm. to choose b pay. Yes. Select pay by pay BPAY. Mhmm.","start_word":456,"end_word":493,"intents":[{"intent":"Verify order details","confidence_score":0.0039322935}]}]},"sentiments":{"segments":[{"text":"Please and someone from the accounts team will attend to you shortly. DICADADA. Karen Sorry. You just broke up. Who's speaking. speaking? Are you there? Yep. Hello? Sorry. It's Karen from Digger Data. Hey. Hi, Karen. This is Ross with Check Home. How is this been holding? It's a little bit hard to hear. Who who was speaking? Sorry. Give me a second. Can you hear me now? Hello? Yes. Can you hear me? Yep. I can hear you, Karen. This is Ross with Tech Home. How are you? Thanks. How are you?","start_word":0,"end_word":92,"sentiment":"neutral","sentiment_score":-0.03292525187134743},{"text":"That's great. Doing good.","start_word":93,"end_word":96,"sentiment":"positive","sentiment_score":0.527711033821106},{"text":"Well, I am speaking to the accounts team. Right? Yes. Did you have an account number there by any chance? My account number is 363458. Okay. No worries. And what was it regarding? Actually, Karen, the thing is I had few credits left in my account, and I wanted to use those credits for now for placing an order. But I am unable to use that. So if you can guide me how to do it. Okay. Do you mind holding for just one moment? Sure. K. Thank you. Sorry. Are you there? Yep. I'm just gonna transfer you through to Maranika. She looks after your account. Thank you. Okay. Thank you. Good afternoon. Maranika speaking. Sorry. You just broke up. Who's speaking? Maranika. How can I help you? Hi, Monica. This is Ross with Techcom. How's it going over there? Good. End of end of financial year. So a bit busy today. What can I do for you this afternoon? Actually, Monica, the thing is I was trying to place an order, and Mhmm. I had credits left in my account. Like, Mhmm. last time when I ordered, I just canceled the order, and there were credits in my account. Mhmm. So I want to use those credits now for placing an order, but I am unable to.","start_word":97,"end_word":315,"sentiment":"neutral","sentiment_score":-0.07403718680143356},{"text":"So if you can guide me through, it would be really stressful.","start_word":316,"end_word":327,"sentiment":"negative","sentiment_score":-0.4086498618125915},{"text":"Okay. I actually need to apply those credits for you. You can actually do that via the portal. Oh, So okay. if you can if you're on the portal and you have the order now, are the credits enough to cover your order? You have $1,292.77 in credit. Right. So is would that cover the balance of your order? Yep. Current order amount is something 600, I think. 6 to 700. Okay. So if you can process that through through the cart and just select to pay by BPAY, so then that will process the order through, and I'll actually be able to see it on your account. It's just that I can't see the order on your account at the moment because it hasn't been finalized. K. So give me a second. I'm just pulling Mhmm. up the details of the end user. So when I come to the payment section, I need Mhmm. to choose b pay. Yes. Select pay by pay BPAY. Mhmm. And I have got the biller code, reference code. And Mhmm. next. Do I need to go next? Yeah. You you need to to to go through all the stages and and finalize the order. And this will this inquiry will come to you, Yes. and It you would will well, process then the be order. able to see the order on your account, and then I'll be able to apply your credits and release the order for you. Okay. Give me a second. Give me a second. Should I place order now? Yes. Place order now. Place order. Order placed. Okay. I can see that on your account now. I'll go ahead and I'll I'll allocate your your credit towards that order, and I'll release that order for you. Okay.","start_word":328,"end_word":624,"sentiment":"neutral","sentiment_score":0.08160392940044403},{"text":"Thank you.","start_word":625,"end_word":626,"sentiment":"positive","sentiment_score":0.3587629199028015},{"text":"Okay.","start_word":627,"end_word":627,"sentiment":"neutral","sentiment_score":0.3295641839504242},{"text":"Thank you so much. Yep. You're welcome.","start_word":628,"end_word":634,"sentiment":"positive","sentiment_score":0.4464385211467743},{"text":"Okay. Alright.","start_word":635,"end_word":636,"sentiment":"neutral","sentiment_score":0.3143675625324249},{"text":"Thank you.","start_word":637,"end_word":638,"sentiment":"positive","sentiment_score":0.4016209244728088},{"text":"Bye. Bye.","start_word":639,"end_word":640,"sentiment":"neutral","sentiment_score":0.19550614804029465}],"average":{"sentiment":"neutral","sentiment_score":0.017955780029296875}}}}