{"metadata":{"transaction_key":"deprecated","request_id":"019f8268-e273-7162-b171-2ef6114387d4","sha256":"9408cfc96b85985e4f742abec4c87457388e8d99856495f7fb49e741b1c3d57f","created":"2026-07-21T02:02:20.732Z","duration":27.359938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":95,"output_tokens":42},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":105,"output_tokens":105},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":105,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Frank. This is Dana from OQ Financial. We had you booked in to go through your annual review. If you can call the office back on 130160796. Thank you, and I hope you're having a great day.","confidence":0.99902344,"words":[{"word":"hi","start":15.695,"end":15.935,"confidence":0.92822266,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.17163586616516113},{"word":"frank","start":15.935,"end":16.175,"confidence":1.0,"punctuated_word":"Frank.","sentiment":"neutral","sentiment_score":0.2016446888446808},{"word":"this","start":16.175,"end":16.335,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.14226526021957395},{"word":"is","start":16.335,"end":16.495,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.13759297132492063},{"word":"dana","start":16.495,"end":16.735,"confidence":0.94140625,"punctuated_word":"Dana","sentiment":"neutral","sentiment_score":0.17344710230827332},{"word":"from","start":16.735,"end":16.975,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.18214130401611328},{"word":"oq","start":16.975,"end":17.295,"confidence":0.50427246,"punctuated_word":"OQ","sentiment":"neutral","sentiment_score":0.15498875081539154},{"word":"financial","start":17.295,"end":17.795,"confidence":0.99853516,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.15575625002384186},{"word":"we","start":17.855,"end":18.015,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.12979717552661896},{"word":"had","start":18.015,"end":18.175,"confidence":0.98095703,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.10724131762981416},{"word":"you","start":18.175,"end":18.335,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09271545708179474},{"word":"booked","start":18.335,"end":18.495,"confidence":0.9921875,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":0.1501980572938919},{"word":"in","start":18.495,"end":18.735,"confidence":0.92089844,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1335703283548355},{"word":"to","start":18.735,"end":18.975,"confidence":0.6376953,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15306265652179718},{"word":"go","start":18.975,"end":19.215,"confidence":0.38330078,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.19121898710727692},{"word":"through","start":19.215,"end":19.375,"confidence":0.8984375,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.1513238400220871},{"word":"your","start":19.375,"end":19.535,"confidence":0.9941406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.15272627770900726},{"word":"annual","start":19.535,"end":19.855,"confidence":0.9902344,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":0.1398792415857315},{"word":"review","start":19.855,"end":20.355,"confidence":0.99365234,"punctuated_word":"review.","sentiment":"neutral","sentiment_score":0.1210332065820694},{"word":"if","start":20.415,"end":20.575,"confidence":0.99121094,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.08969291299581528},{"word":"you","start":20.575,"end":20.654999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05503344535827637},{"word":"can","start":20.654999,"end":20.815,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.052493251860141754},{"word":"call","start":20.815,"end":21.055,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.07754619419574738},{"word":"the","start":21.055,"end":21.215,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06925176084041595},{"word":"office","start":21.215,"end":21.455,"confidence":0.99902344,"punctuated_word":"office","sentiment":"neutral","sentiment_score":0.10470134019851685},{"word":"back","start":21.455,"end":21.615,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.06909675896167755},{"word":"on","start":21.615,"end":21.775002,"confidence":0.99121094,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08067752420902252},{"word":"130160796","start":21.775002,"end":24.095001,"confidence":0.99850804,"punctuated_word":"130160796.","sentiment":"neutral","sentiment_score":0.13438008725643158},{"word":"thank","start":24.095001,"end":24.255001,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6982116103172302},{"word":"you","start":24.255001,"end":24.335,"confidence":0.9650879,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.7631876468658447},{"word":"and","start":24.335,"end":24.494999,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6900942921638489},{"word":"i","start":24.494999,"end":24.575,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.7180420756340027},{"word":"hope","start":24.575,"end":24.735,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.7742377519607544},{"word":"you're","start":24.735,"end":24.895,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.7490328550338745},{"word":"having","start":24.895,"end":25.215,"confidence":1.0,"punctuated_word":"having","sentiment":"positive","sentiment_score":0.6555150747299194},{"word":"a","start":25.215,"end":25.375,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7169179916381836},{"word":"great","start":25.375,"end":25.695,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.7540247440338135},{"word":"day","start":25.695,"end":26.195,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.4571266770362854}],"paragraphs":{"transcript":"\nHi, Frank. This is Dana from OQ Financial. We had you booked in to go through your annual review. If you can call the office back on 130160796. Thank you, and I hope you're having a great day.","paragraphs":[{"sentences":[{"text":"Hi, Frank.","start":15.695,"end":16.175,"sentiment":"neutral","sentiment_score":0.18664027750492096},{"text":"This is Dana from OQ Financial.","start":16.175,"end":17.795,"sentiment":"neutral","sentiment_score":0.15769860645135245},{"text":"We had you booked in to go through your annual review.","start":17.855,"end":20.355,"sentiment":"neutral","sentiment_score":0.1384333223104477},{"text":"If you can call the office back on 130160796.","start":20.415,"end":24.095001,"sentiment":"neutral","sentiment_score":0.08143036398622724},{"text":"Thank you, and I hope you're having a great day.","start":24.095001,"end":26.195,"sentiment":"positive","sentiment_score":0.6976390719413758}],"sentiment":"neutral","sentiment_score":0.27767112459007065,"num_words":38,"start":15.695,"end":26.195}]}}]},{"alternatives":[{"transcript":"You've called Frank from ACFP Group. I'm currently unavailable for the month of May. If you can call me on WhatsApp or Viber or Telegram, I should be able to return to you as soon as possible. Thank you.","confidence":0.99902344,"words":[{"word":"you've","start":0.24,"end":0.39999998,"confidence":0.9851074,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.0021578192245215178},{"word":"called","start":0.39999998,"end":0.71999997,"confidence":0.9838867,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.0019991137087345123},{"word":"frank","start":0.71999997,"end":0.96,"confidence":0.42382812,"punctuated_word":"Frank","sentiment":"neutral","sentiment_score":-0.004075441509485245},{"word":"from","start":0.96,"end":1.12,"confidence":0.9951172,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.014293938875198364},{"word":"acfp","start":1.12,"end":1.5999999,"confidence":0.6333008,"punctuated_word":"ACFP","sentiment":"neutral","sentiment_score":-0.019021257758140564},{"word":"group","start":1.5999999,"end":2.08,"confidence":0.93481445,"punctuated_word":"Group.","sentiment":"neutral","sentiment_score":-0.03289659321308136},{"word":"i'm","start":2.08,"end":2.24,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.16372942924499512},{"word":"currently","start":2.24,"end":2.6399999,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.3026859760284424},{"word":"unavailable","start":2.6399999,"end":3.1399999,"confidence":1.0,"punctuated_word":"unavailable","sentiment":"negative","sentiment_score":-0.36793071031570435},{"word":"for","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.32146328687667847},{"word":"the","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2601425349712372},{"word":"month","start":3.6,"end":3.84,"confidence":0.99902344,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.2821814715862274},{"word":"of","start":3.84,"end":4.08,"confidence":0.9838867,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2922622263431549},{"word":"may","start":4.08,"end":4.56,"confidence":0.9995117,"punctuated_word":"May.","sentiment":"negative","sentiment_score":-0.3507263958454132},{"word":"if","start":4.56,"end":4.7999997,"confidence":0.9526367,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.08343763649463654},{"word":"you","start":4.7999997,"end":4.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0859728679060936},{"word":"can","start":4.88,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.08290074020624161},{"word":"call","start":5.2799997,"end":5.52,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.029860489070415497},{"word":"me","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.05215379595756531},{"word":"on","start":5.68,"end":5.92,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.030055679380893707},{"word":"whatsapp","start":5.92,"end":6.42,"confidence":0.91845703,"punctuated_word":"WhatsApp","sentiment":"neutral","sentiment_score":-0.0010947957634925842},{"word":"or","start":6.56,"end":6.7999997,"confidence":0.89501953,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.09723863750696182},{"word":"viber","start":6.7999997,"end":7.2999997,"confidence":0.9667969,"punctuated_word":"Viber","sentiment":"neutral","sentiment_score":-0.013772353529930116},{"word":"or","start":7.6,"end":7.9199996,"confidence":0.99316406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.08067268133163452},{"word":"telegram","start":7.9199996,"end":8.42,"confidence":0.98706055,"punctuated_word":"Telegram,","sentiment":"neutral","sentiment_score":-0.04099532961845398},{"word":"i","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.044677577912807465},{"word":"should","start":8.8,"end":9.04,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.03524143248796463},{"word":"be","start":9.04,"end":9.2,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06819193065166473},{"word":"able","start":9.2,"end":9.36,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.07633888721466064},{"word":"to","start":9.36,"end":9.5199995,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12386395037174223},{"word":"return","start":9.5199995,"end":10.0199995,"confidence":0.9921875,"punctuated_word":"return","sentiment":"neutral","sentiment_score":-0.0961112231016159},{"word":"to","start":10.16,"end":10.32,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08849956095218658},{"word":"you","start":10.32,"end":10.8,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16290609538555145},{"word":"as","start":10.8,"end":11.04,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1064065545797348},{"word":"soon","start":11.04,"end":11.28,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.09712309390306471},{"word":"as","start":11.28,"end":11.44,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.12061414122581482},{"word":"possible","start":11.44,"end":11.92,"confidence":0.99902344,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.11550474166870116},{"word":"thank","start":11.92,"end":12.16,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.350539892911911},{"word":"you","start":12.16,"end":12.66,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2391679733991623}],"paragraphs":{"transcript":"\nYou've called Frank from ACFP Group. I'm currently unavailable for the month of May. If you can call me on WhatsApp or Viber or Telegram, I should be able to return to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"You've called Frank from ACFP Group.","start":0.24,"end":2.08,"sentiment":"neutral","sentiment_score":-0.011688087640019754},{"text":"I'm currently unavailable for the month of May.","start":2.08,"end":4.56,"sentiment":"neutral","sentiment_score":-0.29264025390148163},{"text":"If you can call me on WhatsApp or Viber or Telegram, I should be able to return to you as soon as possible.","start":4.56,"end":11.92,"sentiment":"neutral","sentiment_score":-0.07537539983573167},{"text":"Thank you.","start":11.92,"end":12.66,"sentiment":"neutral","sentiment_score":0.29485393315553665}],"sentiment":"neutral","sentiment_score":-0.09115838171699299,"num_words":39,"start":0.24,"end":12.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You've called Frank from ACFP Group. I'm currently unavailable for the month of May. If you can call me on WhatsApp or Viber or Telegram, I should be able to return to you as soon as possible. Thank you.\n\nChannel 0: Hi, Frank. This is Dana from OQ Financial. We had you booked in to go through your annual review. If you can call the office back on 130160796. Thank you, and I hope you're having a great day.","paragraphs":[{"sentences":[{"text":"You've called Frank from ACFP Group.","start":0.24,"end":2.08,"sentiment":"neutral","sentiment_score":-0.011688087640019754},{"text":"I'm currently unavailable for the month of May.","start":2.08,"end":4.56,"sentiment":"neutral","sentiment_score":-0.29264025390148163},{"text":"If you can call me on WhatsApp or Viber or Telegram, I should be able to return to you as soon as possible.","start":4.56,"end":11.92,"sentiment":"neutral","sentiment_score":-0.07537539983573167},{"text":"Thank you.","start":11.92,"end":12.66,"sentiment":"neutral","sentiment_score":0.29485393315553665}],"sentiment":"neutral","sentiment_score":-0.09115838171699299,"channel":1,"num_words":39,"start":0.24,"end":12.66},{"sentences":[{"text":"Hi, Frank.","start":15.695,"end":16.175,"sentiment":"neutral","sentiment_score":0.18664027750492096},{"text":"This is Dana from OQ Financial.","start":16.175,"end":17.795,"sentiment":"neutral","sentiment_score":0.15769860645135245},{"text":"We had you booked in to go through your annual review.","start":17.855,"end":20.355,"sentiment":"neutral","sentiment_score":0.1384333223104477},{"text":"If you can call the office back on 130160796.","start":20.415,"end":24.095001,"sentiment":"neutral","sentiment_score":0.08143036398622724},{"text":"Thank you, and I hope you're having a great day.","start":24.095001,"end":26.195,"sentiment":"positive","sentiment_score":0.6976390719413758}],"sentiment":"neutral","sentiment_score":0.27767112459007065,"channel":0,"num_words":38,"start":15.695,"end":26.195}]},"summary":{"result":"success","short":"The representative from OQ Financial left a message for Frank, who had booked in for his annual review. The representative asks Frank to call back on 130160ter and hopes he is having a great day."},"intents":{"segments":[{"text":"If you can call me on WhatsApp or Viber or Telegram, I should be able to return to you as soon as possible. Thank you.","start_word":14,"end_word":38,"intents":[{"intent":"Return call","confidence_score":0.28223246}]},{"text":"Hi, Frank. This is Dana from OQ Financial. We had you booked in to go through your annual review. If you can call the office back on 130160796. Thank you, and I hope you're having a great day.","start_word":39,"end_word":76,"intents":[{"intent":"Attend annual review","confidence_score":0.060686093}]}]},"sentiments":{"segments":[{"text":"You've called Frank from ACFP Group. I'm currently unavailable for the month of May. If you can call me on WhatsApp or Viber or Telegram, I should be able to return to you as soon as possible. Thank you. Hi, Frank. This is Dana from OQ Financial. We had you booked in to go through your annual review. If you can call the office back on 130160796.","start_word":0,"end_word":66,"sentiment":"neutral","sentiment_score":0.00846372451633215},{"text":"Thank you, and I hope you're having a great day.","start_word":67,"end_word":76,"sentiment":"positive","sentiment_score":0.7244444489479065}],"average":{"sentiment":"neutral","sentiment_score":0.11074667431059336}}}}