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Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly. Yeah. But we're not connected with Airtel India. We are a different reseller solely here in Australia. You mean an Airtel SIM card? Yeah. We do offer a SIM card, but that's Australian phone numbers, like the number you're using right now. You mean the SIM card from us? Yeah. We do offer Australian phone number, and we do offer Airtel Travel SIM. But that's yeah. But the phone number is from India, so we cannot configure that one because that's solely from Airtel India only. They're the one who have your account on your end and who can record it. Yeah. Unfortunately, as much as we want to help you, but we cannot help those with different number. Yeah. Australian numbers. Let me just confirm. Hang on. Hello? Yes. So, we do offer a air travel SIM card that you can, also use in India. Have you tried to visit our website, which is the airtow.net? Sorry. Airtel dot a u travel sim. Yeah. It's airtel.autravelsim where you'll see the different plans that we have for travel SIM card. Yes. You can use this plan even though you're in India, if ever? Sorry? What do you mean? If you avail the travel SIM card, this is a new number that you can use when you travel outside Australia. That's how it works. Mhmm. It's just an calls and SMS. Use using a different number because this is a different number if ever. We do have data packages, which has five GB, 10 GB, 25 gigabytes. Actually, it's up to you. I'm sorry? Mhmm. This is only for we have seven days and fourteen days, thirty days. We do have thirty days, which is one month, and that is 50, which is a $52 per month. Actually, it's up to you whether it's global, Europe, or Asia or Asia zone. It actually depends on where you're you're going to use it. Yes. I yeah. I can send the link now. Yeah. Am I going to send it here on this number? Yeah. Okay. Hang on. Let me just yeah. That's correct. Yeah. That's correct. In Melbourne? No. Our office is in Melbourne. Let me just repeat. Yeah. Let me just confirm your number. Yeah. It's 0432425878. Okay. I did send the link via SMS. Have you received it? Yeah. We're a different different company. Yeah. Because Airtel is a reseller. Mhmm. Of Internet connection, mobile plans, Any question? Mhmm. Mhmm. Yeah. So I suggest you contact Airtel India for your concern because they're the one who have your account. Mhmm. Yeah. Okay. Sure. I already send you the link. You're welcome. Bye. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Yes.\n\nHello? Okay. May I know where did you register that number? Okay. Since we are Airtel Australia, we only service Australian phone numbers.\n\nUnfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly. Yeah. But we're not connected with Airtel India. We are a different reseller solely here in Australia.\n\nYou mean an Airtel SIM card? Yeah. We do offer a SIM card, but that's Australian phone numbers, like the number you're using right now. You mean the SIM card from us? Yeah.\n\nWe do offer Australian phone number, and we do offer Airtel Travel SIM. But that's yeah. But the phone number is from India, so we cannot configure that one because that's solely from Airtel India only. They're the one who have your account on your end and who can record it. Yeah.\n\nUnfortunately, as much as we want to help you, but we cannot help those with different number. Yeah. Australian numbers. Let me just confirm. Hang on.\n\nHello? Yes. So, we do offer a air travel SIM card that you can, also use in India. Have you tried to visit our website, which is the airtow.net? Sorry.\n\nAirtel dot a u travel sim. Yeah. It's airtel.autravelsim where you'll see the different plans that we have for travel SIM card. Yes. You can use this plan even though you're in India, if ever?\n\nSorry? What do you mean? If you avail the travel SIM card, this is a new number that you can use when you travel outside Australia. That's how it works. Mhmm.\n\nIt's just an calls and SMS. Use using a different number because this is a different number if ever. We do have data packages, which has five GB, 10 GB, 25 gigabytes. Actually, it's up to you. I'm sorry?\n\nMhmm. This is only for we have seven days and fourteen days, thirty days. We do have thirty days, which is one month, and that is 50, which is a $52 per month. Actually, it's up to you whether it's global, Europe, or Asia or Asia zone. It actually depends on where you're you're going to use it.\n\nYes. I yeah. I can send the link now. Yeah. Am I going to send it here on this number?\n\nYeah. Okay. Hang on. Let me just yeah. That's correct.\n\nYeah. That's correct. In Melbourne? No. Our office is in Melbourne.\n\nLet me just repeat. Yeah. Let me just confirm your number. Yeah. It's 0432425878.\n\nOkay. I did send the link via SMS. Have you received it? Yeah. We're a different different company.\n\nYeah. Because Airtel is a reseller. Mhmm. Of Internet connection, mobile plans, Any question? Mhmm.\n\nMhmm. Yeah. So I suggest you contact Airtel India for your concern because they're the one who have your account. Mhmm. Yeah.\n\nOkay. Sure. I already send you the link. You're welcome. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.18875226378440857},{"text":"Good afternoon.","start":1.68,"end":2.42,"sentiment":"positive","sentiment_score":0.40928295254707336},{"text":"This is Maureen from Airtel tech support.","start":2.56,"end":5.06,"sentiment":"positive","sentiment_score":0.4163037155355726},{"text":"How can I assist you today?","start":5.6,"end":7.06,"sentiment":"positive","sentiment_score":0.4121064047018687},{"text":"Yes.","start":10.24,"end":10.559999,"sentiment":"neutral","sentiment_score":0.05000963807106018}],"sentiment":"positive","sentiment_score":0.37906424964175506,"num_words":17,"start":1.04,"end":10.559999},{"sentences":[{"text":"Hello?","start":10.559999,"end":11.059999,"sentiment":"neutral","sentiment_score":0.03733363375067711},{"text":"Okay.","start":25.135,"end":25.56,"sentiment":"neutral","sentiment_score":-0.07462014257907867},{"text":"May I know where did you register that number?","start":27.16,"end":29.5,"sentiment":"neutral","sentiment_score":-0.0417619523488813},{"text":"Okay.","start":33.399998,"end":33.899998,"sentiment":"neutral","sentiment_score":-0.025973793119192123},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":34.12,"end":39.26,"sentiment":"neutral","sentiment_score":-0.09045742384412071}],"sentiment":"neutral","sentiment_score":-0.06235432762490666,"num_words":23,"start":10.559999,"end":39.26},{"sentences":[{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":39.975,"end":47.114998,"sentiment":"negative","sentiment_score":-0.4185687270429399},{"text":"So I suggest you contact them directly.","start":47.735,"end":50.074997,"sentiment":"neutral","sentiment_score":-0.20477019250392914},{"text":"Yeah.","start":56.36,"end":56.68,"sentiment":"neutral","sentiment_score":-0.09449715912342072},{"text":"But we're not 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us?","start":102.454994,"end":104.395,"sentiment":"neutral","sentiment_score":-0.01326474201466356},{"text":"Yeah.","start":118.66,"end":119.16,"sentiment":"neutral","sentiment_score":0.03792783245444298}],"sentiment":"neutral","sentiment_score":-0.01337669360818285,"num_words":33,"start":73.525,"end":119.16},{"sentences":[{"text":"We do offer Australian phone number, and we do offer Airtel Travel SIM.","start":119.3,"end":127.295006,"sentiment":"neutral","sentiment_score":0.04713003595287983},{"text":"But that's yeah.","start":132.55501,"end":141.83,"sentiment":"neutral","sentiment_score":-0.014499297365546227},{"text":"But the phone number is from India, so we cannot configure that one because that's solely from Airtel India only.","start":141.83,"end":152.765,"sentiment":"neutral","sentiment_score":-0.13772930279374124},{"text":"They're the one who have your account on your end and who can record 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Is it Mary? Yes, Mary. I've got this Airtel services, Airtel, roaming, but it's not working properly. I don't know why. Yes. In India. No. Airtel as a global, you know. You you have international service, don't you? So if we if we buy a Airtel phone here, we can't connect to India, is it? Yeah. But in case if you if I got my account there and I want to interact with the India. You know? Can't I do that? It's like the service, you know, the roaming service where I can access my India bank bank services. So what Airtel service? Airtel travel service is what it contains. I know it's it's ultimately, it's a Airtel company, and they should be able to give a genuine help, you know, to anyone asking for it. So if I buy a I have phones, I mean, Australia. And if I, yeah, if I travel overseas to India, can I use it there? And what's the fun of travel services? When it says Airtel travel, it should be able to when you are traveling overseas to any country. Yeah. So is it a is it different? How much it cost and order how how we can where we can get it? He travels in. So it has all the services there? So you can do all the banking services, is it? Like, you can you can what do you call do the online transactions? That's right. But what are the services? Is it only just to talk to someone or that you can use this for networking for the banks and all? So you can't interact with the banks, is it? OTP kind of thing. How much it cost plan? And the validity date? The validation by date wise for one month or what? Yeah. Mhmm. Can you please let me know the link where I can see your services? What are the address? Airtel? A link? Yeah. Can you please just send me a link on this number? Yeah. Yeah. And your name? Ma Marin. Is it Maureen I'm talking to? Okay. Thanks, Maureen. Where where your office is in in Australia? Okay. Not in Sydney? Mhmm. How long are you? Yeah. Yes. You're right. Mhmm. And in case if you I wanna talk to because it's Airtel, is it not the same company or you're it's a different company? But under Airtel name. It's Airtel is a reseller. Mhmm. Okay. Yeah. That's my I'm having this problem. I just wanted that because if you are traveling overseas and if you have a account there, so you can be able to utilize it. You know? You can withdraw funds kind of thing. That's what I want I'm after. Mhmm. Okay. Okay. No problem. Thanks, Warren. Just send me the link too. Okay. Thank you. 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Is it Mary? Yes, Mary. I've got this Airtel services, Airtel, roaming, but it's not working properly. I don't know why.\n\nYes. In India. No. Airtel as a global, you know. You you have international service, don't you?\n\nSo if we if we buy a Airtel phone here, we can't connect to India, is it? Yeah. But in case if you if I got my account there and I want to interact with the India. You know? Can't I do that?\n\nIt's like the service, you know, the roaming service where I can access my India bank bank services. So what Airtel service? Airtel travel service is what it contains. I know it's it's ultimately, it's a Airtel company, and they should be able to give a genuine help, you know, to anyone asking for it. So if I buy a I have phones, I mean, Australia.\n\nAnd if I, yeah, if I travel overseas to India, can I use it there? And what's the fun of travel services? When it says Airtel travel, it should be able to when you are traveling overseas to any country. Yeah. So is it a is it different?\n\nHow much it cost and order how how we can where we can get it? He travels in. So it has all the services there? So you can do all the banking services, is it? Like, you can you can what do you call do the online transactions?\n\nThat's right. But what are the services? Is it only just to talk to someone or that you can use this for networking for the banks and all? So you can't interact with the banks, is it? OTP kind of thing.\n\nHow much it cost plan? And the validity date? The validation by date wise for one month or what? Yeah. Mhmm.\n\nCan you please let me know the link where I can see your services? What are the address? Airtel? A link? Yeah.\n\nCan you please just send me a link on this number? Yeah. Yeah. And your name? Ma Marin.\n\nIs it Maureen I'm talking to? Okay. Thanks, Maureen. Where where your office is in in Australia? Okay.\n\nNot in Sydney? Mhmm. How long are you? Yeah. Yes.\n\nYou're right. Mhmm. And in case if you I wanna talk to because it's Airtel, is it not the same company or you're it's a different company? But under Airtel name. It's Airtel is a reseller.\n\nMhmm. Okay. Yeah. That's my I'm having this problem. I just wanted that because if you are traveling overseas and if you have a account there, so you can be able to utilize it.\n\nYou know? You can withdraw funds kind of thing. That's what I want I'm after. Mhmm. Okay.\n\nOkay. No problem. Thanks, Warren. Just send me the link too. Okay.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.52,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.05136431008577347},{"text":"Is it Mary?","start":7.7599998,"end":8.74,"sentiment":"neutral","sentiment_score":0.05064439649383227},{"text":"Yes, Mary.","start":11.84,"end":12.58,"sentiment":"neutral","sentiment_score":-0.01465639378875494},{"text":"I've got this Airtel services, Airtel, roaming, but it's not working properly.","start":14.135,"end":22.935001,"sentiment":"neutral","sentiment_score":-0.2810656391084194},{"text":"I don't know why.","start":22.935001,"end":23.915,"sentiment":"neutral","sentiment_score":-0.32853711768984795}],"sentiment":"neutral","sentiment_score":-0.20513415582139383,"num_words":22,"start":7.52,"end":23.915},{"sentences":[{"text":"Yes.","start":30.26,"end":30.5,"sentiment":"neutral","sentiment_score":-0.009748870506882668},{"text":"In 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thing.","start":439.80002,"end":441.43002,"sentiment":"neutral","sentiment_score":-0.025627260329201818}],"sentiment":"neutral","sentiment_score":0.04944823611891124,"num_words":41,"start":418.685,"end":441.43002},{"sentences":[{"text":"How much it cost plan?","start":452.255,"end":453.795,"sentiment":"neutral","sentiment_score":0.02212769240140915},{"text":"And the validity date?","start":465.84,"end":467.54,"sentiment":"neutral","sentiment_score":0.01169157074764371},{"text":"The validation by date wise for one month or what?","start":471.6,"end":475.215,"sentiment":"neutral","sentiment_score":-0.029742282629013062},{"text":"Yeah.","start":498.06998,"end":498.56998,"sentiment":"neutral","sentiment_score":0.06433550268411636},{"text":"Mhmm.","start":502.145,"end":502.645,"sentiment":"neutral","sentiment_score":0.013530976139009}],"sentiment":"neutral","sentiment_score":-0.0029596001175897463,"num_words":21,"start":452.255,"end":502.645},{"sentences":[{"text":"Can you please let me know the link where I can see your services?","start":510.465,"end":513.445,"sentiment":"neutral","sentiment_score":0.042890945715563636},{"text":"What are the address?","start":514.97003,"end":516.83,"sentiment":"neutral","sentiment_score":0.00934330141171813},{"text":"Airtel?","start":519.85004,"end":520.35004,"sentiment":"neutral","sentiment_score":0.008575470186769962},{"text":"A link?","start":525.93005,"end":526.59,"sentiment":"neutral","sentiment_score":0.04120052047073841},{"text":"Yeah.","start":528.505,"end":528.82495,"sentiment":"neutral","sentiment_score":0.03873602673411369}],"sentiment":"neutral","sentiment_score":0.03488904470577836,"num_words":22,"start":510.465,"end":528.82495},{"sentences":[{"text":"Can you please just send me a link on this number?","start":528.82495,"end":531.005,"sentiment":"neutral","sentiment_score":0.04697219891981645},{"text":"Yeah.","start":535.225,"end":535.38495,"sentiment":"neutral","sentiment_score":0.02403932809829712},{"text":"Yeah.","start":535.38495,"end":535.88495,"sentiment":"neutral","sentiment_score":0.023958466947078705},{"text":"And your name?","start":538.02496,"end":538.925,"sentiment":"neutral","sentiment_score":0.011673529942830404},{"text":"Ma Marin.","start":539.945,"end":541.005,"sentiment":"neutral","sentiment_score":0.016820128075778484}],"sentiment":"neutral","sentiment_score":0.03518626828574472,"num_words":18,"start":528.82495,"end":541.005},{"sentences":[{"text":"Is it Maureen I'm talking to?","start":543.08997,"end":544.79,"sentiment":"neutral","sentiment_score":0.011044607187310854},{"text":"Okay.","start":546.29,"end":546.79,"sentiment":"neutral","sentiment_score":0.12028278410434724},{"text":"Thanks, Maureen.","start":547.01,"end":547.99,"sentiment":"neutral","sentiment_score":0.24970901012420654},{"text":"Where where your office is in in Australia?","start":548.20996,"end":550.47,"sentiment":"neutral","sentiment_score":0.034705812111496925},{"text":"Okay.","start":553.81,"end":554.13,"sentiment":"neutral","sentiment_score":0.0036949063651263714}],"sentiment":"neutral","sentiment_score":0.05373943615187374,"num_words":18,"start":543.08997,"end":554.13},{"sentences":[{"text":"Not in Sydney?","start":554.13,"end":555.02997,"sentiment":"neutral","sentiment_score":-0.009639712981879711},{"text":"Mhmm.","start":561.275,"end":561.355,"sentiment":"neutral","sentiment_score":0.01433777902275324},{"text":"How long are you?","start":561.355,"end":562.415,"sentiment":"neutral","sentiment_score":0.005197785561904311},{"text":"Yeah.","start":566.315,"end":566.815,"sentiment":"neutral","sentiment_score":0.03488665074110031},{"text":"Yes.","start":573.77997,"end":574.25995,"sentiment":"neutral","sentiment_score":0.05836126208305359}],"sentiment":"neutral","sentiment_score":0.009945769514888524,"num_words":10,"start":554.13,"end":574.25995},{"sentences":[{"text":"You're right.","start":574.25995,"end":575.0,"sentiment":"neutral","sentiment_score":0.07873302698135376},{"text":"Mhmm.","start":580.5,"end":580.965,"sentiment":"neutral","sentiment_score":0.030218694359064106},{"text":"And in case if you I wanna talk to because it's Airtel, is it not the same company or you're it's a different company?","start":583.92505,"end":591.385,"sentiment":"neutral","sentiment_score":-0.011160803095359976},{"text":"But under Airtel name.","start":594.325,"end":595.83,"sentiment":"neutral","sentiment_score":-0.01118865655735135},{"text":"It's Airtel is a reseller.","start":604.55,"end":606.41003,"sentiment":"neutral","sentiment_score":-0.006056486070156098}],"sentiment":"neutral","sentiment_score":-0.004311432848529269,"num_words":36,"start":574.25995,"end":606.41003},{"sentences":[{"text":"Mhmm.","start":612.675,"end":613.175,"sentiment":"neutral","sentiment_score":-0.0033823582343757153},{"text":"Okay.","start":613.395,"end":613.895,"sentiment":"neutral","sentiment_score":-0.0002814279869198799},{"text":"Yeah.","start":619.71497,"end":620.195,"sentiment":"neutral","sentiment_score":-0.012517834082245828},{"text":"That's my I'm having this problem.","start":620.195,"end":621.875,"sentiment":"neutral","sentiment_score":-0.17132665713628134},{"text":"I just wanted that because if you are traveling overseas and if you have a account there, so you can be able to utilize it.","start":621.875,"end":630.32,"sentiment":"neutral","sentiment_score":-0.08095327958464622}],"sentiment":"neutral","sentiment_score":-0.09023451625698191,"num_words":34,"start":612.675,"end":630.32},{"sentences":[{"text":"You know?","start":630.32,"end":630.98,"sentiment":"neutral","sentiment_score":-0.09948805719614029},{"text":"You can withdraw funds kind of thing.","start":631.84,"end":633.76,"sentiment":"neutral","sentiment_score":-0.1764431553227561},{"text":"That's what I want I'm after.","start":633.76,"end":635.46,"sentiment":"neutral","sentiment_score":-0.12842432533701262},{"text":"Mhmm.","start":642.015,"end":642.515,"sentiment":"neutral","sentiment_score":-0.0176723413169384},{"text":"Okay.","start":644.815,"end":645.315,"sentiment":"neutral","sentiment_score":-0.009497355669736862}],"sentiment":"neutral","sentiment_score":-0.13128199121531317,"num_words":17,"start":630.32,"end":645.315},{"sentences":[{"text":"Okay.","start":647.135,"end":647.455,"sentiment":"neutral","sentiment_score":0.0751224160194397},{"text":"No problem.","start":647.455,"end":647.935,"sentiment":"neutral","sentiment_score":0.21903619170188904},{"text":"Thanks, Warren.","start":647.935,"end":648.495,"sentiment":"positive","sentiment_score":0.33833329379558563},{"text":"Just send me the link too.","start":648.495,"end":649.74,"sentiment":"neutral","sentiment_score":0.21872532616058984},{"text":"Okay.","start":654.86,"end":655.18,"sentiment":"neutral","sentiment_score":0.1997933983802795}],"sentiment":"neutral","sentiment_score":0.22516722852985063,"num_words":12,"start":647.135,"end":655.18},{"sentences":[{"text":"Thank you.","start":655.18,"end":655.92,"sentiment":"positive","sentiment_score":0.41485166549682617},{"text":"Bye.","start":658.86,"end":659.36,"sentiment":"neutral","sentiment_score":-0.07325021177530289}],"sentiment":"neutral","sentiment_score":0.2521510397394498,"num_words":3,"start":655.18,"end":659.36}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. Is it Mary?\n\nChannel 0: Yes. Hello?\n\nChannel 1: Yes, Mary. I've got this Airtel services, Airtel, roaming, but it's not working properly. I don't know why.\n\nChannel 0: Okay. May I know where did you register that number?\n\nChannel 1: Yes. In India.\n\nChannel 0: Okay. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly.\n\nChannel 1: No. Airtel as a global, you know. You you have international service, don't you?\n\nChannel 0: Yeah. But we're not connected with Airtel India. We are a different reseller solely here in Australia.\n\nChannel 1: So if we if we buy a Airtel phone here, we can't connect to India, is it?\n\nChannel 0: You mean an Airtel SIM card?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. We do offer a SIM card, but that's Australian phone numbers, like the number you're using right now.\n\nChannel 1: But in case if you if I got my account there and I want to interact with the India. You know? Can't I do that?\n\nChannel 0: You mean the SIM card from us?\n\nChannel 1: It's like the service, you know, the roaming service where I can access my India bank bank services.\n\nChannel 0: Yeah. We do offer Australian phone number, and we do offer Airtel Travel SIM.\n\nChannel 1: So what Airtel\n\nChannel 0: But that's\n\nChannel 1: service? Airtel travel service is what it contains.\n\nChannel 0: yeah. But the phone number is from India, so we cannot configure that one because that's solely from Airtel India only. They're the one who have your account on your end and who can record it.\n\nChannel 1: I know it's it's ultimately, it's a Airtel company, and they should be able to give a genuine help, you know, to anyone asking for it.\n\nChannel 0: Yeah. Unfortunately, as much as we want to help you, but we cannot help those with different number.\n\nChannel 1: So if I buy a I have phones, I mean, Australia.\n\nChannel 0: Yeah.\n\nChannel 1: And if I,\n\nChannel 0: Australian numbers.\n\nChannel 1: yeah, if I travel overseas to India, can I use it there?\n\nChannel 0: Let me just confirm. Hang on.\n\nChannel 1: And what's the fun of travel services? When it says Airtel travel, it should be able to when you are traveling overseas to any country.\n\nChannel 0: Hello?\n\nChannel 1: Yeah.\n\nChannel 0: Yes. So, we do offer a air travel SIM card that you can, also use in India.\n\nChannel 1: So is it a is it different? How much it cost and order how how we can where we can get it?\n\nChannel 0: Have you tried to visit our website, which is the airtow.net? Sorry. Airtel dot a u travel sim.\n\nChannel 1: He travels in.\n\nChannel 0: Yeah. It's airtel.autravelsim where you'll see the different plans that we have for travel SIM card.\n\nChannel 1: So it has all the services there?\n\nChannel 0: Yes. You can use this plan even though you're in India, if ever?\n\nChannel 1: So you can do all the banking services, is it?\n\nChannel 0: Sorry? What do\n\nChannel 1: Like,\n\nChannel 0: you mean?\n\nChannel 1: you can you can what do you call do the online transactions?\n\nChannel 0: If you avail the travel SIM card, this is a new number that you can use when you travel outside Australia. That's how it works. Mhmm.\n\nChannel 1: That's right. But what are the services? Is it only just to talk to someone or that you can use this for networking for the banks and all?\n\nChannel 0: It's just an calls and SMS.\n\nChannel 1: So you can't interact with the banks, is it? OTP kind of thing.\n\nChannel 0: Use using a different number because this is a different number if ever.\n\nChannel 1: How much it cost plan?\n\nChannel 0: We do have data packages, which has five GB, 10 GB, 25 gigabytes. Actually, it's up to you.\n\nChannel 1: And the validity date?\n\nChannel 0: I'm\n\nChannel 1: The\n\nChannel 0: sorry?\n\nChannel 1: validation by\n\nChannel 0: Mhmm.\n\nChannel 1: date wise for one month or what?\n\nChannel 0: This is only for we have seven days and fourteen days, thirty days. We do have thirty days, which is one month, and that is 50, which is a $52 per month.\n\nChannel 1: Yeah.\n\nChannel 0: Actually, it's up to you whether it's global,\n\nChannel 1: Mhmm.\n\nChannel 0: Europe, or Asia or Asia zone. It actually depends on where you're you're going to use it.\n\nChannel 1: Can you please let me know the link where I can see your services? What are the address? Airtel?\n\nChannel 0: Yes. I yeah. I can send the\n\nChannel 1: A link?\n\nChannel 0: link now. Yeah.\n\nChannel 1: Yeah. Can you please just send me a link on this number?\n\nChannel 0: Am I going to send it here on this number? Yeah.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: And\n\nChannel 0: Hang\n\nChannel 1: your\n\nChannel 0: on.\n\nChannel 1: name?\n\nChannel 0: Let me just\n\nChannel 1: Ma Marin.\n\nChannel 0: yeah. That's\n\nChannel 1: Is it Maureen\n\nChannel 0: correct.\n\nChannel 1: I'm talking to?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay. Thanks, Maureen. Where where your office is in in Australia?\n\nChannel 0: In Melbourne?\n\nChannel 1: Okay. Not in Sydney?\n\nChannel 0: No. Our office is in Melbourne.\n\nChannel 1: Mhmm. How\n\nChannel 0: Let\n\nChannel 1: long\n\nChannel 0: me\n\nChannel 1: are\n\nChannel 0: just\n\nChannel 1: you?\n\nChannel 0: repeat. Yeah. Let me just confirm your number.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. It's 0432425878.\n\nChannel 1: Yes. You're right.\n\nChannel 0: Okay. I did send the link via SMS.\n\nChannel 1: Mhmm.\n\nChannel 0: Have you received it?\n\nChannel 1: And in case if you I wanna talk to because it's Airtel, is it not the same company or you're it's a\n\nChannel 0: Yeah.\n\nChannel 1: different company?\n\nChannel 0: We're a different different company.\n\nChannel 1: But under Airtel name.\n\nChannel 0: Yeah. Because Airtel is a reseller.\n\nChannel 1: It's Airtel is a reseller.\n\nChannel 0: Mhmm. Of Internet connection, mobile plans,\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: Any question?\n\nChannel 1: Yeah. That's my I'm having this problem. I just wanted that because if you are traveling overseas and if\n\nChannel 0: Mhmm.\n\nChannel 1: you have a account there, so you can be able to utilize it. You know? You can withdraw funds kind of thing. That's what I want I'm after.\n\nChannel 0: Mhmm. Yeah. So I suggest you contact Airtel India\n\nChannel 1: Mhmm.\n\nChannel 0: for your concern because they're the\n\nChannel 1: Okay.\n\nChannel 0: one who have your account. Mhmm.\n\nChannel 1: Okay. No problem. Thanks, Warren. Just send me the link too.\n\nChannel 0: Yeah. Okay. Sure. I already send you the link.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: You're welcome. Bye. Have a great day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.18875226378440857},{"text":"Good afternoon.","start":1.68,"end":2.42,"sentiment":"positive","sentiment_score":0.40928295254707336},{"text":"This is Maureen from Airtel tech support.","start":2.56,"end":5.06,"sentiment":"positive","sentiment_score":0.4163037155355726},{"text":"How can I assist you today?","start":5.6,"end":7.06,"sentiment":"positive","sentiment_score":0.4121064047018687}],"sentiment":"positive","sentiment_score":0.3996301628649235,"channel":0,"num_words":16,"start":1.04,"end":7.06},{"sentences":[{"text":"Hi.","start":7.52,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.05136431008577347},{"text":"Is it Mary?","start":7.7599998,"end":8.74,"sentiment":"neutral","sentiment_score":0.05064439649383227}],"sentiment":"neutral","sentiment_score":0.05082437489181757,"channel":1,"num_words":4,"start":7.52,"end":8.74},{"sentences":[{"text":"Yes.","start":10.24,"end":10.559999,"sentiment":"neutral","sentiment_score":0.05000963807106018},{"text":"Hello?","start":10.559999,"end":11.059999,"sentiment":"neutral","sentiment_score":0.03733363375067711}],"sentiment":"neutral","sentiment_score":0.043671635910868645,"channel":0,"num_words":2,"start":10.24,"end":11.059999},{"sentences":[{"text":"Yes, Mary.","start":11.84,"end":12.58,"sentiment":"neutral","sentiment_score":-0.01465639378875494},{"text":"I've got this Airtel services, Airtel, roaming, but it's not working properly.","start":14.135,"end":22.935001,"sentiment":"neutral","sentiment_score":-0.2810656391084194},{"text":"I don't know why.","start":22.935001,"end":23.915,"sentiment":"neutral","sentiment_score":-0.32853711768984795}],"sentiment":"neutral","sentiment_score":-0.2620138293132186,"channel":1,"num_words":18,"start":11.84,"end":23.915},{"sentences":[{"text":"Okay.","start":25.135,"end":25.56,"sentiment":"neutral","sentiment_score":-0.07462014257907867},{"text":"May I know where did you register that number?","start":27.16,"end":29.5,"sentiment":"neutral","sentiment_score":-0.0417619523488813}],"sentiment":"neutral","sentiment_score":-0.04504777137190104,"channel":0,"num_words":10,"start":25.135,"end":29.5},{"sentences":[{"text":"Yes.","start":30.26,"end":30.5,"sentiment":"neutral","sentiment_score":-0.009748870506882668},{"text":"In India.","start":30.5,"end":31.32,"sentiment":"neutral","sentiment_score":-0.026565372943878174}],"sentiment":"neutral","sentiment_score":-0.020959872131546337,"channel":1,"num_words":3,"start":30.26,"end":31.32},{"sentences":[{"text":"Okay.","start":33.399998,"end":33.899998,"sentiment":"neutral","sentiment_score":-0.025973793119192123},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":34.12,"end":39.26,"sentiment":"neutral","sentiment_score":-0.09045742384412071},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":39.975,"end":47.114998,"sentiment":"negative","sentiment_score":-0.4185687270429399},{"text":"So I suggest you contact them directly.","start":47.735,"end":50.074997,"sentiment":"neutral","sentiment_score":-0.20477019250392914}],"sentiment":"neutral","sentiment_score":-0.2699630781001336,"channel":0,"num_words":37,"start":33.399998,"end":50.074997},{"sentences":[{"text":"No.","start":50.89,"end":51.13,"sentiment":"neutral","sentiment_score":-0.27378836274147034},{"text":"Airtel as a global, you know.","start":51.13,"end":52.89,"sentiment":"neutral","sentiment_score":-0.19864470263322195},{"text":"You you have international service, don't you?","start":52.89,"end":55.39,"sentiment":"neutral","sentiment_score":-0.1075035131403378}],"sentiment":"neutral","sentiment_score":-0.1584415121802262,"channel":1,"num_words":14,"start":50.89,"end":55.39},{"sentences":[{"text":"Yeah.","start":56.36,"end":56.68,"sentiment":"neutral","sentiment_score":-0.09449715912342072},{"text":"But we're not connected with Airtel India.","start":56.68,"end":59.96,"sentiment":"neutral","sentiment_score":-0.22143524246556417},{"text":"We are a different reseller solely here in Australia.","start":59.96,"end":63.260002,"sentiment":"neutral","sentiment_score":-0.23560073309474522}],"sentiment":"neutral","sentiment_score":-0.22146767377853394,"channel":0,"num_words":17,"start":56.36,"end":63.260002},{"sentences":[{"text":"So if we if we buy a Airtel phone here, we can't connect to India, is it?","start":65.93,"end":71.845,"sentiment":"neutral","sentiment_score":-0.20519614745588863}],"sentiment":"neutral","sentiment_score":-0.20519614745588863,"channel":1,"num_words":17,"start":65.93,"end":71.845},{"sentences":[{"text":"You mean an Airtel SIM card?","start":73.525,"end":75.945,"sentiment":"neutral","sentiment_score":-0.05911456731458505}],"sentiment":"neutral","sentiment_score":-0.05911456731458505,"channel":0,"num_words":6,"start":73.525,"end":75.945},{"sentences":[{"text":"Yeah.","start":76.385,"end":76.885,"sentiment":"neutral","sentiment_score":-0.010064076632261276}],"sentiment":"neutral","sentiment_score":-0.010064076632261276,"channel":1,"num_words":1,"start":76.385,"end":76.885},{"sentences":[{"text":"Yeah.","start":77.604996,"end":78.104996,"sentiment":"neutral","sentiment_score":-0.001919100061058998},{"text":"We do offer a SIM card, but that's Australian phone numbers, like the number you're using right now.","start":78.57,"end":86.99,"sentiment":"neutral","sentiment_score":-0.0016610568596257104}],"sentiment":"neutral","sentiment_score":-0.0016746380807537782,"channel":0,"num_words":19,"start":77.604996,"end":86.99},{"sentences":[{"text":"But in case if you if I got my account there and I want to interact with the India.","start":88.33,"end":95.715,"sentiment":"neutral","sentiment_score":-0.05327949653330602},{"text":"You know?","start":95.715,"end":96.375,"sentiment":"neutral","sentiment_score":-0.042282773181796074},{"text":"Can't I do that?","start":97.235,"end":98.134995,"sentiment":"neutral","sentiment_score":-0.046700429171323776}],"sentiment":"neutral","sentiment_score":-0.05134710788726807,"channel":1,"num_words":25,"start":88.33,"end":98.134995},{"sentences":[{"text":"You mean the SIM card from us?","start":102.454994,"end":104.395,"sentiment":"neutral","sentiment_score":-0.01326474201466356}],"sentiment":"neutral","sentiment_score":-0.01326474201466356,"channel":0,"num_words":7,"start":102.454994,"end":104.395},{"sentences":[{"text":"It's like the service, you know, the roaming service where I can access my India bank bank services.","start":105.235,"end":114.92,"sentiment":"neutral","sentiment_score":0.0009022153293093046}],"sentiment":"neutral","sentiment_score":0.0009022153293093046,"channel":1,"num_words":18,"start":105.235,"end":114.92},{"sentences":[{"text":"Yeah.","start":118.66,"end":119.16,"sentiment":"neutral","sentiment_score":0.03792783245444298},{"text":"We do offer Australian phone number, and we do offer Airtel Travel SIM.","start":119.3,"end":127.295006,"sentiment":"neutral","sentiment_score":0.04713003595287983}],"sentiment":"neutral","sentiment_score":0.046472735702991486,"channel":0,"num_words":14,"start":118.66,"end":127.295006},{"sentences":[{"text":"So what Airtel","start":131.38501,"end":132.825,"sentiment":"neutral","sentiment_score":0.0072887614369392395}],"sentiment":"neutral","sentiment_score":0.0072887614369392395,"channel":1,"num_words":3,"start":131.38501,"end":132.825},{"sentences":[{"text":"But 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it?","start":581.62,"end":583.07996,"sentiment":"neutral","sentiment_score":0.023013790138065815}],"sentiment":"neutral","sentiment_score":0.023013790138065815,"channel":0,"num_words":4,"start":581.62,"end":583.07996},{"sentences":[{"text":"And in case if you I wanna talk to because it's Airtel, is it not the same company or you're it's a","start":583.92505,"end":590.48505,"sentiment":"neutral","sentiment_score":-0.009972227896055714}],"sentiment":"neutral","sentiment_score":-0.009972227896055714,"channel":1,"num_words":22,"start":583.92505,"end":590.48505},{"sentences":[{"text":"Yeah.","start":590.325,"end":590.825,"sentiment":"neutral","sentiment_score":-0.01129332184791565}],"sentiment":"neutral","sentiment_score":-0.01129332184791565,"channel":0,"num_words":1,"start":590.325,"end":590.825},{"sentences":[{"text":"different 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problem.","start":620.195,"end":621.875,"sentiment":"neutral","sentiment_score":-0.17132665713628134},{"text":"I just wanted that because if you are traveling overseas and if","start":621.875,"end":626.24,"sentiment":"neutral","sentiment_score":-0.11832717868189017}],"sentiment":"neutral","sentiment_score":-0.1294949432148745,"channel":1,"num_words":19,"start":619.71497,"end":626.24},{"sentences":[{"text":"Mhmm.","start":626.16,"end":626.66,"sentiment":"neutral","sentiment_score":-0.05040006712079048}],"sentiment":"neutral","sentiment_score":-0.05040006712079048,"channel":0,"num_words":1,"start":626.16,"end":626.66},{"sentences":[{"text":"you have a account there, so you can be able to utilize it.","start":626.24,"end":630.32,"sentiment":"neutral","sentiment_score":-0.04645429580257489},{"text":"You know?","start":630.32,"end":630.98,"sentiment":"neutral","sentiment_score":-0.09948805719614029},{"text":"You can withdraw funds kind of 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who have your account.","start":644.91504,"end":646.03503,"sentiment":"neutral","sentiment_score":-0.013949426263570786},{"text":"Mhmm.","start":646.03503,"end":646.53503,"sentiment":"neutral","sentiment_score":0.02749670296907425}],"sentiment":"neutral","sentiment_score":-0.007041738058129947,"channel":0,"num_words":6,"start":644.91504,"end":646.53503},{"sentences":[{"text":"Okay.","start":647.135,"end":647.455,"sentiment":"neutral","sentiment_score":0.0751224160194397},{"text":"No problem.","start":647.455,"end":647.935,"sentiment":"neutral","sentiment_score":0.21903619170188904},{"text":"Thanks, Warren.","start":647.935,"end":648.495,"sentiment":"positive","sentiment_score":0.33833329379558563},{"text":"Just send me the link 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you.","start":655.18,"end":655.92,"sentiment":"positive","sentiment_score":0.41485166549682617}],"sentiment":"positive","sentiment_score":0.3431655764579773,"channel":1,"num_words":3,"start":654.86,"end":655.92},{"sentences":[{"text":"You're welcome.","start":656.77094,"end":657.5109,"sentiment":"positive","sentiment_score":0.4588291347026825},{"text":"Bye.","start":657.571,"end":657.811,"sentiment":"neutral","sentiment_score":0.21363219618797305},{"text":"Have a great day.","start":657.811,"end":658.871,"sentiment":"positive","sentiment_score":0.8002840429544449}],"sentiment":"positive","sentiment_score":0.6189180910587311,"channel":0,"num_words":7,"start":656.77094,"end":658.871},{"sentences":[{"text":"Bye.","start":658.86,"end":659.36,"sentiment":"neutral","sentiment_score":-0.07325021177530289}],"sentiment":"neutral","sentiment_score":-0.07325021177530289,"channel":1,"num_words":1,"start":658.86,"end":659.36}]},"summary":{"result":"success","short":"A representative from Airtel tech support named Maureen is trying to assist a customer named Mary who is having issues with their Roaming service. Maureen explains that Airtel is a different reseller in Australia and cannot fix the issue. She suggests Mary contact Airtel India to see if they can help with her phone number and advises her to visit their website for more information."},"intents":{"segments":[{"text":"And if I, Australian numbers. yeah, if I travel overseas to India, can I use it there? Let me just confirm.","start_word":334,"end_word":354,"intents":[{"intent":"Inquire about travel sim card usage","confidence_score":0.043097213}]},{"text":"And what's the fun of travel services?","start_word":356,"end_word":362,"intents":[{"intent":"Ask about travel services","confidence_score":0.014072238}]},{"text":"When it says Airtel travel, it should be able to when you are traveling overseas to any country. Hello?","start_word":363,"end_word":381,"intents":[{"intent":"Inquire about travel plans","confidence_score":0.00913005}]},{"text":"When it says Airtel travel, it should be able to when you are traveling overseas to any country. Hello? Yeah.","start_word":363,"end_word":382,"intents":[{"intent":"Confirm travel plans","confidence_score":0.1058832}]},{"text":"So you can do all the banking services, is it? Sorry?","start_word":479,"end_word":489,"intents":[{"intent":"Ask about bank transactions","confidence_score":0.014496814}]},{"text":"We do have data packages, which has five GB, 10 GB, 25 gigabytes.","start_word":598,"end_word":610,"intents":[{"intent":"Ask about data packages and validity","confidence_score":0.00046500302}]},{"text":"Actually, it's up to you whether it's global, Mhmm.","start_word":666,"end_word":674,"intents":[{"intent":"Ask about global travel rates","confidence_score":0.0056055514}]},{"text":"Can you please let me know the link where I can see your services? What are the address?","start_word":692,"end_word":709,"intents":[{"intent":"Request link","confidence_score":0.20578857}]},{"text":"Where where your office is in in Australia? In Melbourne? Okay.","start_word":774,"end_word":784,"intents":[{"intent":"Confirm office location","confidence_score":0.23792164}]},{"text":"Let me just confirm your number. Yeah. Yeah. It's 0432425878. Yes.","start_word":804,"end_word":814,"intents":[{"intent":"Confirm number","confidence_score":0.14978307},{"intent":"Confirm number","confidence_score":0.19907202}]},{"text":"That's my I'm having this problem. I just wanted that because if you are traveling overseas and if Mhmm. you have a account there, so you can be able to utilize it. You know? You can withdraw funds kind of thing. That's what I want I'm after. Mhmm. Yeah.","start_word":886,"end_word":934,"intents":[{"intent":"Express desire to use","confidence_score":0.0001241323},{"intent":"Inquire about account usage","confidence_score":0.08700063}]},{"text":"So I suggest you contact Airtel India Mhmm. for your concern because they're the Okay. one who have your account.","start_word":935,"end_word":954,"intents":[{"intent":"Inquire about airline india","confidence_score":0.00030679215}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.18875226378440857},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4126845896244049},{"text":"Hi. Is it Mary? Yes. Hello? Yes, Mary. I've got this Airtel services, Airtel, roaming, but it's not working properly. I don't know why. Okay. May I know where did you register that number? Yes. In India. Okay. Since we are Airtel Australia, we only service Australian phone numbers.","start_word":16,"end_word":64,"sentiment":"neutral","sentiment_score":-0.12582871317863464},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":65,"end_word":82,"sentiment":"negative","sentiment_score":-0.4214305579662323},{"text":"So I suggest you contact them directly. No. Airtel as a global, you know. You you have international service, don't you? Yeah. But we're not connected with Airtel India. We are a different reseller solely here in Australia. So if we if we buy a Airtel phone here, we can't connect to India, is it? You mean an Airtel SIM card? Yeah. Yeah. We do offer a SIM card, but that's Australian phone numbers, like the number you're using right now. But in case if you if I got my account there and I want to interact with the India. You know? Can't I do that? You mean the SIM card from us? It's like the service, you know, the roaming service where I can access my India bank bank services. Yeah. We do offer Australian phone number, and we do offer Airtel Travel SIM. So what Airtel But that's service? Airtel travel service is what it contains. yeah. But the phone number is from India, so we cannot configure that one because that's solely from Airtel India only. They're the one who have your account on your end and who can record it. I know it's it's ultimately, it's a Airtel company, and they should be able to give a genuine help, you know, to anyone asking for it. Yeah.","start_word":83,"end_word":303,"sentiment":"neutral","sentiment_score":-0.05244226753711701},{"text":"Unfortunately, as much as we want to help you, but we cannot help those with different number.","start_word":304,"end_word":320,"sentiment":"negative","sentiment_score":-0.39931654930114746},{"text":"So if I buy a I have phones, I mean, Australia. Yeah. And if I, Australian numbers. yeah, if I travel overseas to India, can I use it there? Let me just confirm. Hang on. And what's the fun of travel services? When it says Airtel travel, it should be able to when you are traveling overseas to any country. Hello? Yeah. Yes. So, we do offer a air travel SIM card that you can, also use in India. So is it a is it different? How much it cost and order how how we can where we can get it? Have you tried to visit our website, which is the airtow.net? Sorry. Airtel dot a u travel sim. He travels in. Yeah. It's airtel.autravelsim where you'll see the different plans that we have for travel SIM card. So it has all the services there? Yes. You can use this plan even though you're in India, if ever? So you can do all the banking services, is it? Sorry? What do Like, you mean? you can you can what do you call do the online transactions? If you avail the travel SIM card, this is a new number that you can use when you travel outside Australia. That's how it works. Mhmm. That's right. But what are the services? Is it only just to talk to someone or that you can use this for networking for the banks and all? It's just an calls and SMS. So you can't interact with the banks, is it? OTP kind of thing. Use using a different number because this is a different number if ever. How much it cost plan? We do have data packages, which has five GB, 10 GB, 25 gigabytes. Actually, it's up to you. And the validity date? I'm The sorry? validation by Mhmm. date wise for one month or what? This is only for we have seven days and fourteen days, thirty days. We do have thirty days, which is one month, and that is 50, which is a $52 per month. Yeah. Actually, it's up to you whether it's global, Mhmm. Europe, or Asia or Asia zone. It actually depends on where you're you're going to use it. Can you please let me know the link where I can see your services? What are the address? Airtel? Yes. I yeah. I can send the A link? link now. Yeah. Yeah. Can you please just send me a link on this number? Am I going to send it here on this number? Yeah. Yeah. Yeah. Okay. And Hang your on. name? Let me just Ma Marin. yeah. That's Is it Maureen correct. I'm talking to? Yeah. That's correct. Okay. Thanks, Maureen. Where where your office is in in Australia? In Melbourne? Okay. Not in Sydney? No. Our office is in Melbourne. Mhmm. How Let long me are just you? repeat. Yeah. Let me just confirm your number. Yeah. Yeah. It's 0432425878. Yes. You're right. Okay. I did send the link via SMS. Mhmm. Have you received it? And in case if you I wanna talk to because it's Airtel, is it not the same company or you're it's Yeah. a different We're company? a different different company. But under Airtel name. Yeah. Because Airtel is a reseller. It's Airtel is a reseller. Mhmm. Of Internet connection, mobile plans, Mhmm. Okay. Any question? Yeah. That's my I'm having this problem. I just wanted that because if you are traveling overseas and if Mhmm. you have a account there, so you can be able to utilize it. You know? You can withdraw funds kind of thing. That's what I want I'm after. Mhmm. Yeah. So I suggest you contact Airtel India Mhmm. for your concern because they're the Okay. one who have your account. Mhmm. Okay. No problem.","start_word":321,"end_word":958,"sentiment":"neutral","sentiment_score":0.04642554952217073},{"text":"Thanks, Warren.","start_word":959,"end_word":960,"sentiment":"positive","sentiment_score":0.3383333086967468},{"text":"Just send me the link too. Yeah. Okay. Sure. I already send you the link. Okay.","start_word":961,"end_word":976,"sentiment":"neutral","sentiment_score":0.17141059041023254},{"text":"Thank you. You're welcome.","start_word":977,"end_word":980,"sentiment":"positive","sentiment_score":0.43106693029403687},{"text":"Bye.","start_word":981,"end_word":981,"sentiment":"neutral","sentiment_score":0.2847367227077484},{"text":"Have a great day. Bye.","start_word":982,"end_word":986,"sentiment":"positive","sentiment_score":0.6815023422241211}],"average":{"sentiment":"neutral","sentiment_score":0.015407547635068462}}}}