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number?","start":35.7,"end":37.56,"sentiment":"neutral","sentiment_score":-0.024737941722075146}],"sentiment":"neutral","sentiment_score":-0.024588051651205336,"channel":0,"num_words":7,"start":35.3,"end":37.56},{"sentences":[{"text":"73000.","start":39.21,"end":40.862877,"sentiment":"neutral","sentiment_score":-0.008887028321623802}],"sentiment":"neutral","sentiment_score":-0.008887028321623802,"channel":1,"num_words":1,"start":39.21,"end":40.862877},{"sentences":[{"text":"Yeah.","start":40.90294,"end":41.14294,"sentiment":"neutral","sentiment_score":-0.013181970454752443},{"text":"That's an Indian number.","start":41.14294,"end":42.10294,"sentiment":"neutral","sentiment_score":-0.03680630400776863},{"text":"No.","start":42.10294,"end":42.342937,"sentiment":"neutral","sentiment_score":-0.2896994650363922},{"text":"I'm sorry.","start":42.342937,"end":42.74294,"sentiment":"negative","sentiment_score":-0.37021248042583466},{"text":"Unfortunately, we can't help you with that.","start":42.74294,"end":44.182938,"sentiment":"negative","sentiment_score":-0.6406727177756173}],"sentiment":"negative","sentiment_score":-0.37834937578688066,"channel":0,"num_words":15,"start":40.90294,"end":44.182938},{"sentences":[{"text":"You'll need to call them.","start":44.182938,"end":45.40294,"sentiment":"negative","sentiment_score":-0.4632462918758392}],"sentiment":"negative","sentiment_score":-0.4632462918758392,"channel":0,"num_words":5,"start":44.182938,"end":45.40294},{"sentences":[{"text":"Okay.","start":45.742878,"end":46.222878,"sentiment":"neutral","sentiment_score":0.031990233808755875},{"text":"Thank you.","start":46.222878,"end":47.042877,"sentiment":"neutral","sentiment_score":0.24330459535121918}],"sentiment":"neutral","sentiment_score":0.17286647483706474,"channel":1,"num_words":3,"start":45.742878,"end":47.042877},{"sentences":[{"text":"Okay.","start":46.822937,"end":47.06294,"sentiment":"neutral","sentiment_score":0.14483994245529175},{"text":"Thank you.","start":47.06294,"end":47.54294,"sentiment":"neutral","sentiment_score":0.33104802668094635},{"text":"Bye.","start":47.54294,"end":48.04294,"sentiment":"neutral","sentiment_score":0.09614954888820648}],"sentiment":"neutral","sentiment_score":0.22577138617634773,"channel":0,"num_words":4,"start":46.822937,"end":48.04294}]},"summary":{"result":"success","short":"The customer wants to pay their bill from Airtel but is having trouble doing it online. The agent tells them to call the Intel India and provides the customer with their mobile number. The customer thanks the agent and ends the call."},"intents":{"segments":[{"text":"I wanted to pay my bill from Airtel. Mhmm.","start_word":7,"end_word":15,"intents":[{"intent":"Pay bill","confidence_score":0.3287599}]}]},"sentiments":{"segments":[{"text":"Good morning, Hello? Hello? Hello? Yes. Hello? I wanted to pay my bill from Airtel. Mhmm. It's an Indian number, but I want to pay it through the international card. It doesn't allow in that.","start_word":0,"end_word":34,"sentiment":"neutral","sentiment_score":-0.03577249124646187},{"text":"No. You can't.","start_word":35,"end_word":37,"sentiment":"negative","sentiment_score":-0.4108701944351196},{"text":"We're we're not the same company, mate. You need to call the Intel India. Okay. Yeah. So what what's the mobile number? 73000. Yeah. That's an Indian number. No.","start_word":38,"end_word":66,"sentiment":"neutral","sentiment_score":-0.1535683572292328},{"text":"I'm sorry. Unfortunately, we can't help you with that. You'll need to call them.","start_word":67,"end_word":80,"sentiment":"negative","sentiment_score":-0.5255799293518066},{"text":"Okay. Thank you. Okay. Thank you. Bye.","start_word":81,"end_word":87,"sentiment":"neutral","sentiment_score":0.18126198649406433}],"average":{"sentiment":"neutral","sentiment_score":-0.15447594519375132}}}}