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Thank you.","paragraphs":[{"sentences":[{"text":"Your call will be recorded for training and quality assurance purposes.","start":1.92,"end":5.38,"sentiment":"neutral","sentiment_score":-0.021774040281095287},{"text":"You'll be connected to the next available team member as soon as possible.","start":5.92,"end":9.7,"sentiment":"neutral","sentiment_score":-0.0007794551515521911},{"text":"This call is being recorded and processed by AI.","start":13.36,"end":16.145,"sentiment":"neutral","sentiment_score":-0.00841051469453507},{"text":"Westside Auto wholesale client support.","start":16.685001,"end":19.085,"sentiment":"neutral","sentiment_score":0.005087415594607592},{"text":"This is Pau.","start":19.085,"end":20.065,"sentiment":"neutral","sentiment_score":0.005064806900918484}],"sentiment":"neutral","sentiment_score":-0.006944158381396314,"num_words":41,"start":1.92,"end":20.065},{"sentences":[{"text":"Oh, I'm not sure that one.","start":28.205,"end":33.879997,"sentiment":"neutral","sentiment_score":-0.1288190335035324},{"text":"Your name, please?","start":33.879997,"end":34.94,"sentiment":"neutral","sentiment_score":-0.051791091759999595},{"text":"K.","start":44.385,"end":44.885,"sentiment":"neutral","sentiment_score":0.002838563174009323},{"text":"I will send a message to him because I don't have a way of transferring you over.","start":48.625,"end":54.245,"sentiment":"neutral","sentiment_score":-0.08809961334747426},{"text":"What is oh, is this your full your contact number?","start":55.752937,"end":58.332935,"sentiment":"neutral","sentiment_score":0.14323857948184013}],"sentiment":"neutral","sentiment_score":-0.02677720392475257,"num_words":37,"start":28.205,"end":58.332935},{"sentences":[{"text":"Okay.","start":62.632935,"end":63.112938,"sentiment":"positive","sentiment_score":0.35616111755371094},{"text":"Thank you.","start":63.112938,"end":63.932938,"sentiment":"positive","sentiment_score":0.4665857404470444}],"sentiment":"positive","sentiment_score":0.4297775328159332,"num_words":3,"start":62.632935,"end":63.932938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call will be recorded for training and quality assurance purposes. You'll be connected to the next available team member as soon as possible. This call is being recorded and processed by AI. Westside Auto wholesale client support. This is Pau.\n\nChannel 0: Hi. Yeah. Good morning. I I would like to speak with Jamie Abraham.\n\nChannel 1: Oh, I'm not sure that one. Your name, please?\n\nChannel 0: Yep. Ronald from Cloud Solution IT.\n\nChannel 1: K. I will send a message to him because I don't have a way of transferring you over.\n\nChannel 0: Alright.\n\nChannel 1: What\n\nChannel 0: Thank\n\nChannel 1: is\n\nChannel 0: you.\n\nChannel 1: oh, is this your full\n\nChannel 0: No\n\nChannel 1: your contact number?\n\nChannel 0: no no worries. And then no need to send in a message. Thank you.\n\nChannel 1: Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Your call will be recorded for training and quality assurance purposes.","start":1.92,"end":5.38,"sentiment":"neutral","sentiment_score":-0.021774040281095287},{"text":"You'll be connected to the next available team member as soon as possible.","start":5.92,"end":9.7,"sentiment":"neutral","sentiment_score":-0.0007794551515521911},{"text":"This call is being recorded and processed by AI.","start":13.36,"end":16.145,"sentiment":"neutral","sentiment_score":-0.00841051469453507},{"text":"Westside Auto wholesale client support.","start":16.685001,"end":19.085,"sentiment":"neutral","sentiment_score":0.005087415594607592},{"text":"This is Pau.","start":19.085,"end":20.065,"sentiment":"neutral","sentiment_score":0.005064806900918484}],"sentiment":"neutral","sentiment_score":-0.006944158381396314,"channel":1,"num_words":41,"start":1.92,"end":20.065},{"sentences":[{"text":"Hi.","start":21.415,"end":21.575,"sentiment":"neutral","sentiment_score":0.0935165286064148},{"text":"Yeah.","start":21.575,"end":21.815,"sentiment":"neutral","sentiment_score":0.1275939643383026},{"text":"Good morning.","start":21.815,"end":22.375,"sentiment":"neutral","sentiment_score":0.27886591851711273},{"text":"I I would like to speak with Jamie Abraham.","start":22.375,"end":24.875,"sentiment":"neutral","sentiment_score":0.10001315590408114}],"sentiment":"neutral","sentiment_score":0.12915082562428254,"channel":0,"num_words":13,"start":21.415,"end":24.875},{"sentences":[{"text":"Oh, I'm not sure that one.","start":28.205,"end":33.879997,"sentiment":"neutral","sentiment_score":-0.1288190335035324},{"text":"Your name, please?","start":33.879997,"end":34.94,"sentiment":"neutral","sentiment_score":-0.051791091759999595}],"sentiment":"neutral","sentiment_score":-0.1031430529223548,"channel":1,"num_words":9,"start":28.205,"end":34.94},{"sentences":[{"text":"Yep.","start":36.43,"end":36.93,"sentiment":"neutral","sentiment_score":0.01732003316283226},{"text":"Ronald from Cloud Solution IT.","start":37.55,"end":40.13,"sentiment":"neutral","sentiment_score":0.020383450388908386}],"sentiment":"neutral","sentiment_score":0.01987288085122903,"channel":0,"num_words":6,"start":36.43,"end":40.13},{"sentences":[{"text":"K.","start":44.385,"end":44.885,"sentiment":"neutral","sentiment_score":0.002838563174009323},{"text":"I will send a message to him because I don't have a way of transferring you over.","start":48.625,"end":54.245,"sentiment":"neutral","sentiment_score":-0.08809961334747426}],"sentiment":"neutral","sentiment_score":-0.08304749242961407,"channel":1,"num_words":18,"start":44.385,"end":54.245},{"sentences":[{"text":"Alright.","start":55.592876,"end":55.912876,"sentiment":"neutral","sentiment_score":0.16808375716209412}],"sentiment":"neutral","sentiment_score":0.16808375716209412,"channel":0,"num_words":1,"start":55.592876,"end":55.912876},{"sentences":[{"text":"What","start":55.752937,"end":55.912937,"sentiment":"neutral","sentiment_score":0.2197566032409668}],"sentiment":"neutral","sentiment_score":0.2197566032409668,"channel":1,"num_words":1,"start":55.752937,"end":55.912937},{"sentences":[{"text":"Thank","start":55.912876,"end":56.232876,"sentiment":"positive","sentiment_score":0.36413243412971497}],"sentiment":"positive","sentiment_score":0.36413243412971497,"channel":0,"num_words":1,"start":55.912876,"end":56.232876},{"sentences":[{"text":"is","start":55.912937,"end":56.152935,"sentiment":"positive","sentiment_score":0.3870762586593628}],"sentiment":"positive","sentiment_score":0.3870762586593628,"channel":1,"num_words":1,"start":55.912937,"end":56.152935},{"sentences":[{"text":"you.","start":56.232876,"end":56.732876,"sentiment":"positive","sentiment_score":0.3416430950164795}],"sentiment":"positive","sentiment_score":0.3416430950164795,"channel":0,"num_words":1,"start":56.232876,"end":56.732876},{"sentences":[{"text":"oh, is this your full","start":56.312935,"end":57.192936,"sentiment":"neutral","sentiment_score":0.16162139177322388}],"sentiment":"neutral","sentiment_score":0.16162139177322388,"channel":1,"num_words":5,"start":56.312935,"end":57.192936},{"sentences":[{"text":"No","start":57.272873,"end":57.772873,"sentiment":"neutral","sentiment_score":0.14005017280578613}],"sentiment":"neutral","sentiment_score":0.14005017280578613,"channel":0,"num_words":1,"start":57.272873,"end":57.772873},{"sentences":[{"text":"your contact number?","start":57.272938,"end":58.332935,"sentiment":"neutral","sentiment_score":0.00581532468398412}],"sentiment":"neutral","sentiment_score":0.00581532468398412,"channel":1,"num_words":3,"start":57.272938,"end":58.332935},{"sentences":[{"text":"no no worries.","start":58.232876,"end":58.972874,"sentiment":"neutral","sentiment_score":0.19939335187276205},{"text":"And then no need to send in a message.","start":59.112873,"end":60.792873,"sentiment":"neutral","sentiment_score":0.16189094218942854},{"text":"Thank you.","start":60.792873,"end":61.532875,"sentiment":"positive","sentiment_score":0.5012425035238266}],"sentiment":"neutral","sentiment_score":0.21840596731219972,"channel":0,"num_words":14,"start":58.232876,"end":61.532875},{"sentences":[{"text":"Okay.","start":62.632935,"end":63.112938,"sentiment":"positive","sentiment_score":0.35616111755371094},{"text":"Thank you.","start":63.112938,"end":63.932938,"sentiment":"positive","sentiment_score":0.4665857404470444}],"sentiment":"positive","sentiment_score":0.4297775328159332,"channel":1,"num_words":3,"start":62.632935,"end":63.932938}]},"summary":{"result":"success","short":"The customer is calling Westside Auto wholesale client support and is directed to a representative named tacky who is unsure of who to ask for. The customer is then transferred to Jamie Abraham but is told he is not available and is asked for his contact number and told to send a message. The call ends with the customer thanking the representative."},"intents":{"segments":[{"text":"I I would like to speak with Jamie Abraham.","start_word":45,"end_word":53,"intents":[{"intent":"Speak with jamie abraham","confidence_score":0.32100624}]},{"text":"I will send a message to him because I don't have a way of transferring you over. Alright.","start_word":70,"end_word":87,"intents":[{"intent":"Transfer call to cloud solution it","confidence_score":0.01700593}]}]},"sentiments":{"segments":[{"text":"Your call will be recorded for training and quality assurance purposes. You'll be connected to the next available team member as soon as possible. This call is being recorded and processed by AI. Westside Auto wholesale client support. This is Pau. Hi. Yeah. Good morning. I I would like to speak with Jamie Abraham. Oh, I'm not sure that one. Your name, please? Yep. Ronald from Cloud Solution IT. K. I will send a message to him because I don't have a way of transferring you over. Alright. What Thank is you. oh, is this your full No your contact number? no no worries. And then no need to send in a message.","start_word":0,"end_word":112,"sentiment":"neutral","sentiment_score":0.031453076750040054},{"text":"Thank you. Okay. Thank you.","start_word":113,"end_word":117,"sentiment":"positive","sentiment_score":0.48052048683166504}],"average":{"sentiment":"neutral","sentiment_score":0.05390644073486328}}}}