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We'd love to do that for you. I just need to do some verification. May you please confirm your birthday? This is Airtel, your Internet service provider, in regards to the ticket you submitted that you're requesting to change the email address on file. We we would love to assist you with that. It's okay. I just need to, confirm your date of birth. Okay. Thank you. 07/25/2000. Oh, twenty first. Okay. Thank you so much. I'll just need to go back to your request just to make sure. You are requesting to have it updated to eamarshall00@gmail.com. Okay. Thank you so much. I'll go ahead and update this moving forward. All communication about your account will be sent to this email address. Okay? Mhmm. You're most welcome. Appreciate your time today, and you do have a great day. Cheers. Mhmm. 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Good morning. This is Airtel account. And, Ella, this is Melissa. I'm reaching out in reference to the request that you submitted to changing your email address.\n\nIs that correct? Okay. Thank you. We'd love to do that for you. I just need to do some verification.\n\nMay you please confirm your birthday? This is Airtel, your Internet service provider, in regards to the ticket you submitted that you're requesting to change the email address on file. We we would love to assist you with that. It's okay. I just need to, confirm your date of birth.\n\nOkay. Thank you. 07/25/2000. Oh, twenty first. Okay.\n\nThank you so much. I'll just need to go back to your request just to make sure. You are requesting to have it updated to eamarshall00@gmail.com. Okay. Thank you so much.\n\nI'll go ahead and update this moving forward. All communication about your account will be sent to this email address. Okay? Mhmm. You're most welcome.\n\nAppreciate your time today, and you do have a great day. 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you.","start":108.30499,"end":108.865,"sentiment":"positive","sentiment_score":0.3442958742380142},{"text":"Bye.","start":108.865,"end":109.365,"sentiment":"neutral","sentiment_score":0.1878778338432312}],"sentiment":"neutral","sentiment_score":0.28522828221321106,"channel":1,"num_words":4,"start":107.744995,"end":109.365},{"sentences":[{"text":"Mhmm.","start":109.115,"end":109.515,"sentiment":"neutral","sentiment_score":0.09545853734016418},{"text":"Bye bye.","start":109.515,"end":110.174995,"sentiment":"neutral","sentiment_score":0.09695463255047798}],"sentiment":"neutral","sentiment_score":0.09645593414704005,"channel":0,"num_words":3,"start":109.115,"end":110.174995}]},"summary":{"result":"success","short":"The agent, Melissa, calls the customer, Ellis, to confirm their request to change their email address on a ticket submitted. The agent verifies Ellis's birthday and confirms the email address to be eamarshall00 stored on file. The agent informs Ellis that communication about their account will be sent to the email address and updates their request."},"intents":{"segments":[{"text":"This is Airtel account. And, Ella, this is Melissa. I'm reaching out in reference to the request that you submitted to changing your email address. Is that correct? Yes.","start_word":6,"end_word":34,"intents":[{"intent":"Verify identity","confidence_score":0.07510745},{"intent":"Assist with email change","confidence_score":0.10171813}]},{"text":"I'll just need to go back to your request just to make sure. You are requesting to have it updated to eamarshall00@gmail.com. Yes.","start_word":132,"end_word":154,"intents":[{"intent":"Update account","confidence_score":0.2032445}]}]},"sentiments":{"segments":[{"text":"Hi. Ellis speaking. Hi. Good morning. This is Airtel account. And, Ella, this is Melissa. I'm reaching out in reference to the request that you submitted to changing your email address. Is that correct? Yes. Okay.","start_word":0,"end_word":35,"sentiment":"neutral","sentiment_score":0.11666209250688551},{"text":"Thank you. We'd love to do that for you.","start_word":36,"end_word":44,"sentiment":"positive","sentiment_score":0.5376423597335815},{"text":"I just need to do some verification. May you please confirm your birthday? Sorry. What was this for? This is Airtel, your Internet service Oh, provider, sorry. in regards Yes. to the ticket you submitted that you're requesting to change the email address on Yes. file. So We sorry. we would love to assist you with that. It's okay. Yeah. I just need to, confirm your date of birth. 07/21/2000. Okay. Thank you. 07/25/2000. Twenty first. Sorry. Oh, twenty first. Twenty first. Okay. Thank you so much. I'll just need to go back to your request just to make sure. You are requesting to have it updated to eamarshall00@gmail.com. Yes. That's correct. Okay.","start_word":45,"end_word":157,"sentiment":"neutral","sentiment_score":0.05838242918252945},{"text":"Thank you so much. I'll go ahead and update this moving forward.","start_word":158,"end_word":169,"sentiment":"positive","sentiment_score":0.4124929904937744},{"text":"All communication about your account will be sent to this email address. Okay?","start_word":170,"end_word":182,"sentiment":"neutral","sentiment_score":0.22754323482513428},{"text":"Awesome. Thank you so much.","start_word":183,"end_word":187,"sentiment":"positive","sentiment_score":0.5377662777900696},{"text":"Mhmm.","start_word":188,"end_word":188,"sentiment":"neutral","sentiment_score":0.27229049801826477},{"text":"You're most welcome. Appreciate your time today, and you do have a great day. You Cheers.","start_word":189,"end_word":204,"sentiment":"positive","sentiment_score":0.6108772158622742},{"text":"too.","start_word":205,"end_word":205,"sentiment":"neutral","sentiment_score":0.2644435465335846},{"text":"Thank you.","start_word":206,"end_word":207,"sentiment":"positive","sentiment_score":0.33990928530693054},{"text":"Bye. Mhmm. Bye bye.","start_word":208,"end_word":211,"sentiment":"neutral","sentiment_score":0.12535487115383148}],"average":{"sentiment":"neutral","sentiment_score":0.17579453688401442}}}}