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Thank you so much for calling Airtel. How may I help you today? Yes. This is Airtel Australia.\n\nHow may I help you today? Mhmm. So you're pertaining to a Indian phone number. Right? Alright.\n\nBecause you have reached Airtel AU. We are a Internet service provider in Australia and a mobile plan services. Above your phone number in India that you would like to use in Australia, you still need to contact your local network, which is Airtel India. We are a separate company. Yeah.\n\nI'm sorry. We don't have any details about them because we are a separate one. It just so happened the same Eartell, but a different entity. You're welcome. 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Thank you so much for calling Airtel. How may I help you today?\n\nChannel 1: Hi. Good afternoon. My name is. I'm calling from Australia. Is this I have contacted Australian branch.\n\nChannel 0: Yes. This is Airtel Australia. How may I help you today?\n\nChannel 1: So my parents are here from India, and we did the $8.98 rupees recharge so that they are able to send the message here. First, the message came that the recharge has been successful. And just after that, the message came the charge has not been successful, but money is being deducted.\n\nChannel 0: Mhmm. So you're pertaining to a Indian phone number. Right?\n\nChannel 1: Yep.\n\nChannel 0: Alright. Because you have reached Airtel AU. We are a Internet service provider in Australia and a mobile plan services. 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one.","start":68.485,"end":72.325,"sentiment":"neutral","sentiment_score":-0.13476052307165587},{"text":"It just so","start":72.325,"end":72.885,"sentiment":"neutral","sentiment_score":-0.0861970732609431}],"sentiment":"neutral","sentiment_score":-0.12256444411145316,"channel":0,"num_words":18,"start":68.085,"end":72.885},{"sentences":[{"text":"Okay.","start":72.772934,"end":73.272934,"sentiment":"neutral","sentiment_score":-0.07299809157848358}],"sentiment":"neutral","sentiment_score":-0.07299809157848358,"channel":1,"num_words":1,"start":72.772934,"end":73.272934},{"sentences":[{"text":"happened the same Eartell, but a different entity.","start":72.885,"end":75.705,"sentiment":"neutral","sentiment_score":-0.0628669741563499}],"sentiment":"neutral","sentiment_score":-0.0628669741563499,"channel":0,"num_words":8,"start":72.885,"end":75.705},{"sentences":[{"text":"Alright.","start":76.05293,"end":76.532936,"sentiment":"neutral","sentiment_score":0.0506032221019268},{"text":"No worries.","start":76.532936,"end":77.01294,"sentiment":"neutral","sentiment_score":0.12856503576040268},{"text":"Thank you.","start":77.01294,"end":77.57294,"sentiment":"neutral","sentiment_score":0.3007880598306656},{"text":"Thanks.","start":77.57294,"end":77.97294,"sentiment":"neutral","sentiment_score":0.3204587399959564},{"text":"Bye.","start":77.97294,"end":78.47294,"sentiment":"neutral","sentiment_score":0.25904619693756104}],"sentiment":"neutral","sentiment_score":0.21268776431679726,"channel":1,"num_words":7,"start":76.05293,"end":78.47294},{"sentences":[{"text":"You're welcome.","start":78.085,"end":78.825,"sentiment":"positive","sentiment_score":0.4785555601119995},{"text":"Have a good one.","start":78.965,"end":80.025,"sentiment":"positive","sentiment_score":0.5240699946880341}],"sentiment":"positive","sentiment_score":0.5088985164960226,"channel":0,"num_words":6,"start":78.085,"end":80.025}]},"summary":{"result":"success","short":"The customer is calling from India and speaking with an agent from Airtel. The customer's parents are from Australia and they have had a successful recharge, but the message has not been successfully received. The agent explains that Airtel is a separate company and provides the customer with the necessary phone number for their local network."},"intents":{"segments":[{"text":"So my parents are here from India, and we did the $8.98 rupees recharge so that they are able to send the message here. First, the message came that the recharge has been successful. And just after that, the message came the charge has not been successful, but money is being deducted. Mhmm.","start_word":42,"end_word":94,"intents":[{"intent":"Recharge","confidence_score":0.09030383},{"intent":"Send message","confidence_score":0.1709618},{"intent":"Send message","confidence_score":0.04397407}]},{"text":"So what We what are a would separate what company. yeah. Sure.","start_word":151,"end_word":162,"intents":[{"intent":"Separate company","confidence_score":0.28057507}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling Airtel. How may I help you today?","start_word":0,"end_word":13,"sentiment":"positive","sentiment_score":0.5731404423713684},{"text":"Hi. Good afternoon. My name is. I'm calling from Australia. Is this I have contacted Australian branch. Yes. This is Airtel Australia. How may I help you today? So my parents are here from India, and we did the $8.98 rupees recharge so that they are able to send the message here. First, the message came that the recharge has been successful. And just after that, the message came the charge has not been successful, but money is being deducted. Mhmm. So you're pertaining to a Indian phone number. Right? Yep. Alright. Because you have reached Airtel AU. We are a Internet service provider in Australia and a mobile plan services. Above your phone number in India that you would like to use in Australia, you still need to contact your local network, which is Airtel India. So what We what are a would separate what company. yeah. Sure. What do you know what would be the number for it if we wanna call in Airtel for Yeah. India? I'm sorry. We don't have any details about them because we are a separate one. It just so Okay. happened the same Eartell, but a different entity. Alright. No worries. Thank you. Thanks. Bye.","start_word":14,"end_word":216,"sentiment":"neutral","sentiment_score":0.031494855880737305},{"text":"You're welcome. Have a good one.","start_word":217,"end_word":222,"sentiment":"positive","sentiment_score":0.5176713466644287}],"average":{"sentiment":"neutral","sentiment_score":0.08019666979389806}}}}