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Please listen to the following menu options. Please press 1 for reception or say reception. Otherwise, please say the name of the person you're trying to reach. I think you said James.\n\nIs that correct? Say yes or no, or press 1. I have found four similar name. The selection was not valid. Please tell me the option you want to choose again.\n\nFor James Butler, press or say 1. For James Huxtable, press or say 2. For James Meyerhoff Transferring your call to James Huxtable. The person you are trying to reach is currently unavailable. Please leave a message after the tone.","paragraphs":[{"sentences":[{"text":"Thank you for calling TriStar Group.","start":0.56,"end":2.82,"sentiment":"positive","sentiment_score":0.515158881743749},{"text":"Please listen to the following menu options.","start":3.04,"end":5.22,"sentiment":"neutral","sentiment_score":0.10318897238799504},{"text":"Please press 1 for reception or say reception.","start":5.6,"end":8.74,"sentiment":"neutral","sentiment_score":0.025385847548022866},{"text":"Otherwise, please say the name of the person you're trying to reach.","start":9.36,"end":12.885,"sentiment":"neutral","sentiment_score":0.014603763818740845},{"text":"I think you said James.","start":20.725,"end":22.105,"sentiment":"neutral","sentiment_score":-0.006974480114877224}],"sentiment":"neutral","sentiment_score":0.10938778007403016,"num_words":38,"start":0.56,"end":22.105},{"sentences":[{"text":"Is that correct?","start":23.045,"end":23.945,"sentiment":"neutral","sentiment_score":-0.003627288155257702},{"text":"Say yes or no, or press 1.","start":25.09,"end":27.59,"sentiment":"neutral","sentiment_score":-0.02466087176331452},{"text":"I have found four similar name.","start":28.29,"end":30.21,"sentiment":"neutral","sentiment_score":-0.10746652136246364},{"text":"The selection was not valid.","start":30.21,"end":31.91,"sentiment":"negative","sentiment_score":-0.6347782611846924},{"text":"Please tell me the option you want to choose again.","start":32.69,"end":35.35,"sentiment":"neutral","sentiment_score":-0.175590817630291}],"sentiment":"neutral","sentiment_score":-0.18574537345839123,"num_words":31,"start":23.045,"end":35.35},{"sentences":[{"text":"For James Butler, press or say 1.","start":36.21,"end":39.03,"sentiment":"neutral","sentiment_score":-0.024478733938719546},{"text":"For James Huxtable, press or say 2.","start":39.785004,"end":42.765003,"sentiment":"neutral","sentiment_score":-0.039328232407569885},{"text":"For James Meyerhoff Transferring your call to James Huxtable.","start":43.385002,"end":49.325,"sentiment":"neutral","sentiment_score":-0.10075891286962563},{"text":"The person you are trying to reach is currently unavailable.","start":82.26494,"end":85.08494,"sentiment":"negative","sentiment_score":-0.4993214786052704},{"text":"Please leave a message after the tone.","start":86.104935,"end":88.20494,"sentiment":"neutral","sentiment_score":-0.2614409795829228}],"sentiment":"neutral","sentiment_score":-0.2044195155845955,"num_words":40,"start":36.21,"end":88.20494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling TriStar Group. Please listen to the following menu options. Please press 1 for reception or say reception. Otherwise, please say the name of the person you're trying to reach.\n\nChannel 0: James.\n\nChannel 1: I think you said James. Is that correct? Say yes or\n\nChannel 0: Yeah.\n\nChannel 1: no, or press 1.\n\nChannel 0: Yeah.\n\nChannel 1: I have found four similar name. The selection was not valid. Please tell me the option you want to choose again. For James Butler, press or say 1. For James Huxtable, press or say 2.\n\nFor James Meyerhoff Transferring your call to James Huxtable. The person you are trying to reach is currently unavailable. Please leave a message after the tone.","paragraphs":[{"sentences":[{"text":"Thank you for calling TriStar Group.","start":0.56,"end":2.82,"sentiment":"positive","sentiment_score":0.515158881743749},{"text":"Please listen to the following menu options.","start":3.04,"end":5.22,"sentiment":"neutral","sentiment_score":0.10318897238799504},{"text":"Please press 1 for reception or say reception.","start":5.6,"end":8.74,"sentiment":"neutral","sentiment_score":0.025385847548022866},{"text":"Otherwise, please say the name of the person you're trying to reach.","start":9.36,"end":12.885,"sentiment":"neutral","sentiment_score":0.014603763818740845}],"sentiment":"neutral","sentiment_score":0.12701842555719794,"channel":1,"num_words":33,"start":0.56,"end":12.885},{"sentences":[{"text":"James.","start":17.914999,"end":18.414999,"sentiment":"neutral","sentiment_score":0.0064957463182508945}],"sentiment":"neutral","sentiment_score":0.0064957463182508945,"channel":0,"num_words":1,"start":17.914999,"end":18.414999},{"sentences":[{"text":"I think you said James.","start":20.725,"end":22.105,"sentiment":"neutral","sentiment_score":-0.006974480114877224},{"text":"Is that correct?","start":23.045,"end":23.945,"sentiment":"neutral","sentiment_score":-0.003627288155257702},{"text":"Say yes or","start":25.09,"end":26.130001,"sentiment":"neutral","sentiment_score":-0.0029775258153676987}],"sentiment":"neutral","sentiment_score":-0.004971531135114757,"channel":1,"num_words":11,"start":20.725,"end":26.130001},{"sentences":[{"text":"Yeah.","start":25.915,"end":26.415,"sentiment":"neutral","sentiment_score":-0.02247289940714836}],"sentiment":"neutral","sentiment_score":-0.02247289940714836,"channel":0,"num_words":1,"start":25.915,"end":26.415},{"sentences":[{"text":"no, or press 1.","start":26.130001,"end":27.59,"sentiment":"neutral","sentiment_score":-0.040923381224274635}],"sentiment":"neutral","sentiment_score":-0.040923381224274635,"channel":1,"num_words":4,"start":26.130001,"end":27.59},{"sentences":[{"text":"Yeah.","start":27.915,"end":28.41,"sentiment":"neutral","sentiment_score":-0.04802872985601425}],"sentiment":"neutral","sentiment_score":-0.04802872985601425,"channel":0,"num_words":1,"start":27.915,"end":28.41},{"sentences":[{"text":"I have found four similar name.","start":28.29,"end":30.21,"sentiment":"neutral","sentiment_score":-0.10746652136246364},{"text":"The selection was not valid.","start":30.21,"end":31.91,"sentiment":"negative","sentiment_score":-0.6347782611846924},{"text":"Please tell me the option you want to choose again.","start":32.69,"end":35.35,"sentiment":"neutral","sentiment_score":-0.175590817630291},{"text":"For James Butler, press or say 1.","start":36.21,"end":39.03,"sentiment":"neutral","sentiment_score":-0.024478733938719546},{"text":"For James Huxtable, press or say 2.","start":39.785004,"end":42.765003,"sentiment":"neutral","sentiment_score":-0.039328232407569885}],"sentiment":"neutral","sentiment_score":-0.1720356392807194,"channel":1,"num_words":35,"start":28.29,"end":42.765003},{"sentences":[{"text":"For James Meyerhoff Transferring your call to James Huxtable.","start":43.385002,"end":49.325,"sentiment":"neutral","sentiment_score":-0.10075891286962563},{"text":"The person you are trying to reach is currently unavailable.","start":82.26494,"end":85.08494,"sentiment":"negative","sentiment_score":-0.4993214786052704},{"text":"Please leave a message after the tone.","start":86.104935,"end":88.20494,"sentiment":"neutral","sentiment_score":-0.2614409795829228}],"sentiment":"neutral","sentiment_score":-0.2973127638061459,"channel":1,"num_words":26,"start":43.385002,"end":88.20494}]},"summary":{"result":"success","short":"The customer called TriStar Group and listened to the menu options. They were given four similar names but the selection was not valid. The customer was instructed to press one for James Huxtable and 2 for James Meyerhoff transfers, but was unable to reach Huxtable and was directed to leave a message."},"intents":{"segments":[{"text":"Thank you for calling TriStar Group. Please listen to the following menu options. Please press 1 for reception or say reception. Otherwise, please say the name of the person you're trying to reach. James.","start_word":1,"end_word":34,"intents":[{"intent":"Request menu options","confidence_score":0.04076545}]}]},"sentiments":{"segments":[{"text":"Thank you for calling TriStar Group.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.5411484837532043},{"text":"Please listen to the following menu options. Please press 1 for reception or say reception. Otherwise, please say the name of the person you're trying to reach. James. I think you said James. Is that correct? Say yes or Yeah. no, or press 1. Yeah. I have found four similar name.","start_word":6,"end_word":56,"sentiment":"neutral","sentiment_score":0.0004548595461528748},{"text":"The selection was not valid.","start_word":57,"end_word":61,"sentiment":"negative","sentiment_score":-0.6192144155502319},{"text":"Please tell me the option you want to choose again. For James Butler, press or say 1. For James Huxtable, press or say 2. For James Meyerhoff Transferring your call to James Huxtable.","start_word":62,"end_word":94,"sentiment":"neutral","sentiment_score":-0.09538698941469193},{"text":"The person you are trying to reach is currently unavailable.","start_word":95,"end_word":104,"sentiment":"negative","sentiment_score":-0.5029283761978149},{"text":"Please leave a message after the tone.","start_word":105,"end_word":111,"sentiment":"neutral","sentiment_score":-0.26914459466934204}],"average":{"sentiment":"neutral","sentiment_score":-0.08037103061944666}}}}