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Good morning. Matt, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful.\n\nThank you for asking. Matt, if you can remember, we're supposed to have an introductory meeting last month, but what happened was you were not able to attend that meeting. Right? Yes, sir. Actually, sir, that is the reason why I'm calling you back right now.\n\nI'm hoping back to check if you have any available schedule this coming week. Maybe on next three weeks, sir. Next month? Yes. Sir.\n\nFirst or second let let's do second week of August, sir. Yep. I'm looking at the tenth, sir. That that would be Monday. Yes, sir.\n\n11AM. K. That that that would be okay, sir. And, Matt, I'll be needing your email address. Mhmm.\n\nSorry. RPM. Alright. Got it. I'll be sending the invite right away, Matt.\n\nTake care. Alright. Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.0,"end":2.5,"sentiment":"neutral","sentiment_score":0.1354917585849762},{"text":"Good morning.","start":2.8799999,"end":3.62,"sentiment":"neutral","sentiment_score":0.3253887891769409},{"text":"Matt, it's Ronald from Cloud Solution IT.","start":3.84,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.2466467789241246},{"text":"How are you doing today?","start":8.0,"end":9.139999,"sentiment":"neutral","sentiment_score":0.26007061302661894},{"text":"I'm doing wonderful.","start":10.719999,"end":12.0199995,"sentiment":"positive","sentiment_score":0.7224677999814352}],"sentiment":"neutral","sentiment_score":0.33225295858250725,"num_words":18,"start":2.0,"end":12.0199995},{"sentences":[{"text":"Thank you for asking.","start":12.08,"end":13.139999,"sentiment":"positive","sentiment_score":0.6187406927347183},{"text":"Matt, if you can remember, we're supposed to have an introductory meeting last month, but what happened was you were not able to attend that meeting.","start":13.594999,"end":21.535,"sentiment":"neutral","sentiment_score":-0.0543614777449805},{"text":"Right?","start":21.994999,"end":22.494999,"sentiment":"neutral","sentiment_score":0.004553742706775665},{"text":"Yes, sir.","start":23.115,"end":23.675,"sentiment":"neutral","sentiment_score":0.026917457580566406},{"text":"Actually, sir, that is the reason why I'm calling you back right now.","start":23.675,"end":26.474998,"sentiment":"neutral","sentiment_score":-0.0453754156254805}],"sentiment":"neutral","sentiment_score":0.011523317484913961,"num_words":46,"start":12.08,"end":26.474998},{"sentences":[{"text":"I'm hoping back to check if you have any available schedule this coming week.","start":26.474998,"end":30.490002,"sentiment":"neutral","sentiment_score":-0.03647441962467773},{"text":"Maybe on next three weeks, sir.","start":30.710001,"end":37.61,"sentiment":"neutral","sentiment_score":-0.04543382115662098},{"text":"Next 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I'm good. How are you? Yep. Yep. Not this week. I probably don't have any I don't have anything available for the next three weeks at this stage. Yeah. Yeah. Next month would be perfect. Sec second week. That'll be the second week. Yeah. That'll work. That'll work. Let me just check the tenth. You better make it you better make it. Can you make it 1PM? Yeah. Make it one PM. It's Matt C, m a, t t, C, @RPMGRP.com.au. GRP dot com dot a u. Thanks. No worries. Thanks. 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Ronald. I'm good. How are you? Yep. Yep.\n\nNot this week. I probably don't have any I don't have anything available for the next three weeks at this stage. Yeah. Yeah. Next month would be perfect.\n\nSec second week. That'll be the second week. Yeah. That'll work. That'll work.\n\nLet me just check the tenth. You better make it you better make it. Can you make it 1PM? Yeah. Make it one PM.\n\nIt's Matt C, m a, t t, C, @RPMGRP.com.au. GRP dot com dot a u. Thanks. No worries. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Ronald.","start":8.32,"end":9.139999,"sentiment":"neutral","sentiment_score":0.22819679975509644},{"text":"I'm good.","start":9.28,"end":9.76,"sentiment":"positive","sentiment_score":0.4629822373390198},{"text":"How are you?","start":9.76,"end":10.5,"sentiment":"positive","sentiment_score":0.3924785057703654},{"text":"Yep.","start":16.155,"end":16.655,"sentiment":"neutral","sentiment_score":-0.018514126539230347},{"text":"Yep.","start":21.835,"end":22.335,"sentiment":"neutral","sentiment_score":0.000650338246487081}],"sentiment":"neutral","sentiment_score":0.2824366448007317,"num_words":9,"start":8.32,"end":22.335},{"sentences":[{"text":"Not this week.","start":31.11,"end":31.990002,"sentiment":"neutral","sentiment_score":-0.13956274340550104},{"text":"I probably don't have any I don't have anything available for the next three weeks at this stage.","start":31.990002,"end":35.77,"sentiment":"neutral","sentiment_score":-0.23831554253896078},{"text":"Yeah.","start":37.59,"end":38.09,"sentiment":"neutral","sentiment_score":-0.0067561324685812},{"text":"Yeah.","start":38.63,"end":38.870003,"sentiment":"neutral","sentiment_score":0.062333136796951294},{"text":"Next month would be perfect.","start":38.870003,"end":40.170002,"sentiment":"neutral","sentiment_score":0.15585478097200395}],"sentiment":"neutral","sentiment_score":-0.13833989595462168,"num_words":28,"start":31.11,"end":40.170002},{"sentences":[{"text":"Sec second week.","start":43.43,"end":44.47,"sentiment":"neutral","sentiment_score":0.017071815983702738},{"text":"That'll be the second week.","start":44.47,"end":45.855,"sentiment":"neutral","sentiment_score":0.020815935358405112},{"text":"Yeah.","start":48.415,"end":48.655,"sentiment":"neutral","sentiment_score":0.029183926060795784},{"text":"That'll work.","start":48.655,"end":49.555,"sentiment":"neutral","sentiment_score":0.06527340039610863},{"text":"That'll work.","start":50.975,"end":51.795,"sentiment":"neutral","sentiment_score":0.07933159917593002}],"sentiment":"neutral","sentiment_score":0.03643761922676976,"num_words":13,"start":43.43,"end":51.795},{"sentences":[{"text":"Let me just check the tenth.","start":53.934998,"end":55.555,"sentiment":"neutral","sentiment_score":0.0037210403631130853},{"text":"You better make it you better make it.","start":58.415,"end":60.595,"sentiment":"neutral","sentiment_score":-0.003969240467995405},{"text":"Can you make it 1PM?","start":61.87,"end":63.41,"sentiment":"neutral","sentiment_score":0.001535771321505308},{"text":"Yeah.","start":65.87,"end":66.11,"sentiment":"neutral","sentiment_score":0.022311903536319733},{"text":"Make it one PM.","start":66.11,"end":67.09,"sentiment":"neutral","sentiment_score":0.01293940027244389}],"sentiment":"neutral","sentiment_score":0.0030133616528473794,"num_words":24,"start":53.934998,"end":67.09},{"sentences":[{"text":"It's Matt C, m a, t t, C, @RPMGRP.com.au.","start":70.83,"end":79.995,"sentiment":"neutral","sentiment_score":0.002456220436013407},{"text":"GRP dot com dot a u.","start":81.575005,"end":83.915,"sentiment":"neutral","sentiment_score":-0.011697330977767706},{"text":"Thanks.","start":88.295,"end":88.795,"sentiment":"neutral","sentiment_score":0.22219623625278473},{"text":"No worries.","start":89.735,"end":90.43494,"sentiment":"neutral","sentiment_score":0.14771702885627747},{"text":"Thanks.","start":90.51494,"end":90.91494,"sentiment":"neutral","sentiment_score":0.2633272409439087}],"sentiment":"neutral","sentiment_score":0.03857260699825067,"num_words":19,"start":70.83,"end":90.91494},{"sentences":[{"text":"Bye.","start":90.91494,"end":91.41494,"sentiment":"neutral","sentiment_score":0.17042700946331024}],"sentiment":"neutral","sentiment_score":0.17042700946331024,"num_words":1,"start":90.91494,"end":91.41494}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Yes. Good morning. Matt, it's Ronald from Cloud Solution IT. How are you\n\nChannel 1: Hi,\n\nChannel 0: doing\n\nChannel 1: Ronald.\n\nChannel 0: today?\n\nChannel 1: I'm good. How are you?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Matt, if you can remember, we're supposed to have an\n\nChannel 1: Yep.\n\nChannel 0: introductory meeting last month, but what happened was you were not able to attend that meeting.\n\nChannel 1: Yep.\n\nChannel 0: Right? Yes, sir. Actually, sir, that is the reason why I'm calling you back right now. I'm hoping back to check if you have any available schedule this coming week. Maybe on\n\nChannel 1: Not this week. I probably don't have any I don't have anything available for the next three weeks at this stage.\n\nChannel 0: next three weeks, sir.\n\nChannel 1: Yeah.\n\nChannel 0: Next month?\n\nChannel 1: Yeah. Next month would be perfect.\n\nChannel 0: Yes. Sir. First or second let let's do second week\n\nChannel 1: Sec\n\nChannel 0: of August,\n\nChannel 1: second\n\nChannel 0: sir.\n\nChannel 1: week. That'll be the second week.\n\nChannel 0: Yep. I'm looking at the tenth, sir. That that would be\n\nChannel 1: Yeah.\n\nChannel 0: Monday.\n\nChannel 1: That'll work.\n\nChannel 0: Yes, sir.\n\nChannel 1: That'll work.\n\nChannel 0: 11AM.\n\nChannel 1: Let me just check the tenth. You better make it you better make it. Can you make it 1PM?\n\nChannel 0: K. That that that would be okay, sir.\n\nChannel 1: Yeah.\n\nChannel 0: And,\n\nChannel 1: Make it one\n\nChannel 0: Matt,\n\nChannel 1: PM.\n\nChannel 0: I'll be needing your email address.\n\nChannel 1: It's Matt C, m a, t t, C,\n\nChannel 0: Mhmm.\n\nChannel 1: @RPMGRP.com.au.\n\nChannel 0: Sorry. RPM.\n\nChannel 1: GRP dot com dot a u.\n\nChannel 0: Alright. Got it. I'll be sending\n\nChannel 1: Thanks.\n\nChannel 0: the invite right away, Matt. Take care.\n\nChannel 1: No worries.\n\nChannel 0: Alright.\n\nChannel 1: Thanks. Bye.\n\nChannel 0: Alright. 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The agent, Ronald, is trying to arrange a meeting for the following week and suggests Monday at 1 PM. They confirm the meeting details and the agent will send an invite."},"intents":{"segments":[{"text":"Matt, if you can remember, we're supposed to have an Yep. introductory meeting last month, but what happened was you were not able to attend that meeting. Yep.","start_word":29,"end_word":56,"intents":[{"intent":"Schedule meeting","confidence_score":0.31243613}]}]},"sentiments":{"segments":[{"text":"Yes. Good morning. Matt, it's Ronald from Cloud Solution IT. How are you Hi, doing today? Ronald.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.252739816904068},{"text":"I'm good. How are you? I'm doing wonderful. 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Yeah. And, Make it one Matt, PM. I'll be needing your email address. It's Matt C, m a, t t, C, Mhmm. @RPMGRP.com.au. Sorry. RPM. GRP dot com dot a u. Alright. Got it. I'll be sending Thanks. the invite right away, Matt. Take care. No worries. Alright. Thanks. Bye. Alright. Bye bye.","start_word":29,"end_word":243,"sentiment":"neutral","sentiment_score":0.002310805255547166}],"average":{"sentiment":"neutral","sentiment_score":0.04631683785033877}}}}