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Lorraine. This is Diva here. So my mom got a package international FNS package activated on May 6 on this number from where I'm calling, but it hasn't been activated yet. In New Delhi, India? Okay.\n\nWhat's the best number? Do you know? Okay. Okay. Okay.\n\nAll good. Thanks. Okay. Thanks.","paragraphs":[{"sentences":[{"text":"Hi, Lorraine.","start":7.9199996,"end":8.74,"sentiment":"neutral","sentiment_score":0.03734222240746021},{"text":"This is Diva here.","start":8.8,"end":10.099999,"sentiment":"neutral","sentiment_score":0.0697659207507968},{"text":"So my mom got a package international FNS package activated on May 6 on this number from where I'm calling, but it hasn't been activated yet.","start":11.04,"end":23.615,"sentiment":"neutral","sentiment_score":-0.032529616119483344},{"text":"In New Delhi, India?","start":34.47,"end":35.85,"sentiment":"neutral","sentiment_score":-0.0032502623507753015},{"text":"Okay.","start":54.315002,"end":54.815002,"sentiment":"neutral","sentiment_score":-0.02667851746082306}],"sentiment":"neutral","sentiment_score":-0.014370309679794151,"num_words":37,"start":7.9199996,"end":54.815002},{"sentences":[{"text":"What's the best number?","start":54.875,"end":56.155003,"sentiment":"neutral","sentiment_score":0.0028566215187311172},{"text":"Do you know?","start":56.155003,"end":56.895,"sentiment":"neutral","sentiment_score":-0.010149603399137655},{"text":"Okay.","start":66.909996,"end":67.409996,"sentiment":"neutral","sentiment_score":-0.03928198292851448},{"text":"Okay.","start":68.67,"end":69.15,"sentiment":"neutral","sentiment_score":-0.012440898455679417},{"text":"Okay.","start":69.15,"end":69.65,"sentiment":"neutral","sentiment_score":-0.009328516200184822}],"sentiment":"neutral","sentiment_score":-0.008007372170686722,"num_words":10,"start":54.875,"end":69.65},{"sentences":[{"text":"All good.","start":71.229996,"end":71.63,"sentiment":"neutral","sentiment_score":0.2594175636768341},{"text":"Thanks.","start":71.63,"end":72.13,"sentiment":"positive","sentiment_score":0.3810267448425293},{"text":"Okay.","start":73.39,"end":73.71,"sentiment":"neutral","sentiment_score":0.2089483141899109},{"text":"Thanks.","start":73.71,"end":74.21,"sentiment":"positive","sentiment_score":0.3949260711669922}],"sentiment":"neutral","sentiment_score":0.3007472515106201,"num_words":5,"start":71.229996,"end":74.21}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi, Lorraine. This is Diva here. So my mom got a package international FNS package\n\nChannel 0: Mhmm.\n\nChannel 1: activated on May 6 on this number from where I'm calling, but it hasn't been activated yet.\n\nChannel 0: Okay. May I know where did the number where is the number registered?\n\nChannel 1: In New Delhi, India?\n\nChannel 0: Okay. I see. Thanks for confirming. But since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we won't be able to help you with that as we're not connected or affiliated with Airtel India.\n\nChannel 1: Okay. What's the best number? Do you know?\n\nChannel 0: Sorry. But we do not have also their customer support number as we're a different company. So I\n\nChannel 1: Okay.\n\nChannel 0: suggest you, yeah, you\n\nChannel 1: Okay.\n\nChannel 0: contact\n\nChannel 1: Okay.\n\nChannel 0: them directly because\n\nChannel 1: All\n\nChannel 0: they're\n\nChannel 1: good. Thanks.\n\nChannel 0: the one that have your account. Yeah.\n\nChannel 1: Okay. Thanks.\n\nChannel 0: You're welcome.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.1629079282283783},{"text":"Good afternoon.","start":1.92,"end":2.74,"sentiment":"positive","sentiment_score":0.377301350235939},{"text":"This is Maureen from Airtel tech support.","start":2.8,"end":5.46,"sentiment":"positive","sentiment_score":0.35236882311957224},{"text":"How can I assist you today?","start":6.08,"end":7.54,"sentiment":"positive","sentiment_score":0.3907647132873535}],"sentiment":"positive","sentiment_score":0.35804254189133644,"channel":0,"num_words":16,"start":1.28,"end":7.54},{"sentences":[{"text":"Hi, Lorraine.","start":7.9199996,"end":8.74,"sentiment":"neutral","sentiment_score":0.03734222240746021},{"text":"This is Diva here.","start":8.8,"end":10.099999,"sentiment":"neutral","sentiment_score":0.0697659207507968},{"text":"So my mom got a package international FNS 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Lorraine, called Airtel tech support because her mother received an international FNS package that she hasn't activated yet. The representative, Maureen, asked for the best phone number to reach Lorraine and suggested that she contact the appropriate number directly since All they do is service Australian numbers."},"intents":{"segments":[{"text":"So my mom got a package international FNS package Mhmm. activated on May 6 on this number from where I'm calling, but it hasn't been activated yet.","start_word":22,"end_word":48,"intents":[{"intent":"Assist with package activation","confidence_score":0.25203428}]},{"text":"What's the best number? Do you know?","start_word":104,"end_word":110,"intents":[{"intent":"Confirm number","confidence_score":0.11687001},{"intent":"Confirm contact information","confidence_score":0.009148589}]},{"text":"suggest you, yeah, you Okay. contact Okay. them directly because All they're good. Thanks. the one that have your account. Yeah.","start_word":130,"end_word":150,"intents":[{"intent":"Suggest contacting airtel india","confidence_score":0.058005232}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1629079282283783},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.36976125836372375},{"text":"Hi, Lorraine. This is Diva here. So my mom got a package international FNS package Mhmm. activated on May 6 on this number from where I'm calling, but it hasn't been activated yet. Okay. May I know where did the number where is the number registered? In New Delhi, India? Okay. I see. Thanks for confirming. But since we are Airtel Australia, we only service Australian phone numbers.","start_word":16,"end_word":83,"sentiment":"neutral","sentiment_score":-0.024528630077838898},{"text":"Unfortunately, we won't be able to help you with that as we're not connected or affiliated with Airtel India.","start_word":84,"end_word":102,"sentiment":"negative","sentiment_score":-0.4101923406124115},{"text":"Okay. What's the best number? Do you know? Sorry. But we do not have also their customer support number as we're a different company. So I Okay. suggest you, yeah, you Okay. contact Okay. them directly because All they're good.","start_word":103,"end_word":142,"sentiment":"neutral","sentiment_score":-0.05420113354921341},{"text":"Thanks.","start_word":143,"end_word":143,"sentiment":"positive","sentiment_score":0.3810267448425293},{"text":"the one that have your account. Yeah. Okay.","start_word":144,"end_word":151,"sentiment":"neutral","sentiment_score":0.1621277630329132},{"text":"Thanks. You're welcome.","start_word":152,"end_word":154,"sentiment":"positive","sentiment_score":0.403693288564682}],"average":{"sentiment":"neutral","sentiment_score":-0.013984731868305036}}}}