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Alex speaking. Consulting. Good. Thanks, Freddie.\n\nHow are you? I did yes. So I saw your response. I got you sent it yesterday, didn't you? You you you sent it through to me yesterday.\n\nYep. No. No. So it it yeah. So it's it's essentially just checking that the letter that was done all the time ago by Aflac is is is is still relevant and and can be assessed.\n\nI guess, look, the the the one thing it what what they've done is comprehensive, and there there hasn't really been any update in flooding, especially along the Yarra. There's there's just been no new real new information, but other than the climate change stuff. So I'm not sure like, I know you said that's not necessarily relevant. Do you so if we do a letter, would you want that in it or no, you don't you don't it's not relevant? Okay.\n\nAlright. No worries. Yep. Yeah. Yeah.\n\nYeah. Easy. Yeah. Yeah. Look.\n\nI'll I'll get it out to you today. Awesome. I'll wait. Just just because it's the end of the month, and we've got 10 other ones that are due this week. So but otherwise, yeah, look.\n\nI've I yeah. I it's I'll get out a quote to you today. Of course. No. No worries at all.\n\nCheers. 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How are you? I'm good. Thank you. I'm good. Yep. Say again. Sorry, mate. Yeah. I I I did, mate. I did. I was more just just to see if you need any additional information or anything to to get to get going or if anything I can do to assist. Yep. That's it. Yep. Yep. No. No. It's more it's more we just wanna be very direct on closing out the two questions that are in the in the the insurers' queries in blue, basically. That's it. Like, we're not looking to open up a can of worms and, you know, change much. It's more so well, you know, it's basically, in your professional opinion, is the letter still still relevant to close out these insurance queries? If the answer is genuinely no, then then obviously, you know, we we would say, yeah. But it's if if it is, then, you know, we we came to get this resolved pretty quickly. And and I think as you mentioned in your email, the a letter a letterhead from you guys would would be suitable. And and equally, if you if if you had a, like, a fee proposal just so I can get you a PO number for the works as well that we could that we could look at concurrently. Yeah. Done. Alright. Excellent, mate. And then a turnaround on something like that. What do you think? Okay. Okay. No problem. Yeah. I understand. I understand. Done. Alright. No worries. Thanks, mate. Appreciate it. See you soon. Bye. 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it's Freddie from Multiplex. How are you? I'm good. Thank you. I'm good.\n\nYep. Say again. Sorry, mate. Yeah. I I I did, mate.\n\nI did. I was more just just to see if you need any additional information or anything to to get to get going or if anything I can do to assist. Yep. That's it. Yep.\n\nYep. No. No. It's more it's more we just wanna be very direct on closing out the two questions that are in the in the the insurers' queries in blue, basically. That's it.\n\nLike, we're not looking to open up a can of worms and, you know, change much. It's more so well, you know, it's basically, in your professional opinion, is the letter still still relevant to close out these insurance queries? If the answer is genuinely no, then then obviously, you know, we we would say, yeah. But it's if if it is, then, you know, we we came to get this resolved pretty quickly. And and I think as you mentioned in your email, the a letter a letterhead from you guys would would be suitable.\n\nAnd and equally, if you if if you had a, like, a fee proposal just so I can get you a PO number for the works as well that we could that we could look at concurrently. Yeah. Done. Alright. Excellent, mate.\n\nAnd then a turnaround on something like that. What do you think? Okay. Okay. No problem.\n\nYeah. I understand. I understand. Done. Alright.\n\nNo worries. Thanks, mate. Appreciate it. See you soon. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Alex, it's Freddie from Multiplex.","start":2.96,"end":4.48,"sentiment":"neutral","sentiment_score":0.062102163583040236},{"text":"How are you?","start":4.48,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.102434441447258},{"text":"I'm good.","start":7.12,"end":7.68,"sentiment":"positive","sentiment_score":0.557511180639267},{"text":"Thank you.","start":7.68,"end":8.42,"sentiment":"positive","sentiment_score":0.6686442792415619},{"text":"I'm good.","start":8.639999,"end":9.46,"sentiment":"positive","sentiment_score":0.40512482821941376}],"sentiment":"neutral","sentiment_score":0.27716962274696144,"num_words":14,"start":2.96,"end":9.46},{"sentences":[{"text":"Yep.","start":11.28,"end":11.78,"sentiment":"neutral","sentiment_score":0.08383121341466904},{"text":"Say again.","start":16.215,"end":16.695,"sentiment":"neutral","sentiment_score":0.022284289821982384},{"text":"Sorry, 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soon.","start":162.63693,"end":163.27693,"sentiment":"neutral","sentiment_score":0.16427430510520935},{"text":"Bye.","start":163.27693,"end":163.59694,"sentiment":"neutral","sentiment_score":0.20282894372940063}],"sentiment":"neutral","sentiment_score":0.2796839788556099,"num_words":10,"start":160.40001,"end":163.59694},{"sentences":[{"text":"Bye.","start":163.59694,"end":164.09694,"sentiment":"neutral","sentiment_score":0.08600156754255295}],"sentiment":"neutral","sentiment_score":0.08600156754255295,"num_words":1,"start":163.59694,"end":164.09694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Alex speaking. Consulting.\n\nChannel 1: Alex, it's Freddie from Multiplex. How are you?\n\nChannel 0: Good. Thanks, Freddie. How are you?\n\nChannel 1: I'm good. Thank you. I'm\n\nChannel 0: I\n\nChannel 1: good.\n\nChannel 0: did yes. So I saw your response.\n\nChannel 1: Yep.\n\nChannel 0: I got you sent it yesterday, didn't you?\n\nChannel 1: Say again. Sorry, mate.\n\nChannel 0: You you you sent it through to me yesterday.\n\nChannel 1: Yeah. I I I did, mate. I did. I was more just\n\nChannel 0: Yep.\n\nChannel 1: just to see if you need any additional information or anything to to get to get going or if anything I can do to assist.\n\nChannel 0: No. No. So it it yeah. So it's it's essentially just checking that the letter that was done\n\nChannel 1: Yep.\n\nChannel 0: all the time ago by Aflac is is is is still relevant\n\nChannel 1: That's\n\nChannel 0: and\n\nChannel 1: it.\n\nChannel 0: and can be assessed. I guess, look, the the the one thing it what what they've done is comprehensive, and there there hasn't really been any update in flooding, especially along the Yarra. There's there's just been no new real new information, but\n\nChannel 1: Yep.\n\nChannel 0: other than the climate change stuff. So\n\nChannel 1: Yep.\n\nChannel 0: I'm not sure like, I know you said that's not necessarily relevant. Do you so if we do a letter, would you want that in it or no, you don't you\n\nChannel 1: No.\n\nChannel 0: don't it's not\n\nChannel 1: No.\n\nChannel 0: relevant?\n\nChannel 1: It's more it's more we just wanna be very direct on closing out the two questions that are in the in the the insurers'\n\nChannel 0: Okay.\n\nChannel 1: queries in blue, basically. That's\n\nChannel 0: Alright.\n\nChannel 1: it.\n\nChannel 0: No\n\nChannel 1: Like,\n\nChannel 0: worries.\n\nChannel 1: we're not looking to open up a can of worms and, you know, change much. It's more so well, you know, it's basically, in your professional opinion, is the letter still still relevant to close out these insurance queries? If the answer is genuinely no, then then obviously, you know, we we would say, yeah. But it's if if it is, then, you know, we we came to get this resolved pretty quickly. And and I think as you mentioned in your email, the a letter a letterhead from you guys would would be suitable.\n\nChannel 0: Yep.\n\nChannel 1: And and equally, if you if if you had a, like, a fee proposal just so I can get you a PO number for the works as well that we could that we could look at concurrently.\n\nChannel 0: Yeah. Yeah. Yeah. Easy. Yeah.\n\nYeah. Look. I'll I'll get it out to you today.\n\nChannel 1: Yeah. Done. Alright. Excellent, mate. And then a turnaround on something like that.\n\nWhat do you think?\n\nChannel 0: Awesome. I'll wait.\n\nChannel 1: Okay. Okay. No problem.\n\nChannel 0: Just just because it's the end of the month, and we've got 10 other ones\n\nChannel 1: Yeah.\n\nChannel 0: that\n\nChannel 1: I\n\nChannel 0: are\n\nChannel 1: understand.\n\nChannel 0: due this week. So\n\nChannel 1: I understand.\n\nChannel 0: but otherwise, yeah, look. I've I yeah. I it's I'll get out a quote to you today.\n\nChannel 1: Done. Alright. No worries.\n\nChannel 0: Of\n\nChannel 1: Thanks,\n\nChannel 0: course.\n\nChannel 1: mate. Appreciate it.\n\nChannel 0: No. No worries at\n\nChannel 1: See you\n\nChannel 0: all.\n\nChannel 1: soon.\n\nChannel 0: Cheers.\n\nChannel 1: Bye. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":1.04,"sentiment":"neutral","sentiment_score":0.029539044946432114},{"text":"Alex speaking.","start":1.04,"end":1.76,"sentiment":"neutral","sentiment_score":0.017664777114987373},{"text":"Consulting.","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.022283321246504784}],"sentiment":"neutral","sentiment_score":0.02178798010572791,"channel":0,"num_words":4,"start":0.64,"end":2.26},{"sentences":[{"text":"Alex, it's Freddie from Multiplex.","start":2.96,"end":4.48,"sentiment":"neutral","sentiment_score":0.062102163583040236},{"text":"How are you?","start":4.48,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.102434441447258}],"sentiment":"neutral","sentiment_score":0.0772267677821219,"channel":1,"num_words":8,"start":2.96,"end":5.2999997},{"sentences":[{"text":"Good.","start":5.44,"end":5.7599998,"sentiment":"positive","sentiment_score":0.522466778755188},{"text":"Thanks, 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this week.","start":152.69,"end":153.41,"sentiment":"neutral","sentiment_score":0.0013462789356708527},{"text":"So","start":153.41,"end":153.49,"sentiment":"neutral","sentiment_score":0.021901670843362808}],"sentiment":"neutral","sentiment_score":0.0064851269125938416,"channel":0,"num_words":4,"start":152.69,"end":153.49},{"sentences":[{"text":"I understand.","start":153.92001,"end":154.58,"sentiment":"neutral","sentiment_score":0.015173196792602539}],"sentiment":"neutral","sentiment_score":0.015173196792602539,"channel":1,"num_words":2,"start":153.92001,"end":154.58},{"sentences":[{"text":"but otherwise, yeah, look.","start":154.625,"end":155.793,"sentiment":"neutral","sentiment_score":0.030500720720738173},{"text":"I've I yeah.","start":155.793,"end":156.94499,"sentiment":"neutral","sentiment_score":0.06956357757250468},{"text":"I it's I'll get out a quote to you 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representative from Multiplex, named Freddie, calls a customer named Alex to check if a letter from Aflac is still relevant to closing insurance queries. Alex explains that the letter is not, and Freddie suggests sending a letterhead instead. They agree to a quote and a turnaround on the matter."},"intents":{"segments":[{"text":"I'm not sure like, I know you said that's not necessarily relevant. Do you so if we do a letter, would you want that in it or no, you don't you No. don't it's not No. relevant?","start_word":178,"end_word":214,"intents":[{"intent":"Check letter relevance","confidence_score":0.053900886}]},{"text":"And and I think as you mentioned in your email, the a letter a letterhead from you guys would would be suitable. Yep.","start_word":323,"end_word":345,"intents":[{"intent":"Request letterhead","confidence_score":0.047912467}]},{"text":"And and equally, if you if if you had a, like, a fee proposal just so I can get you a PO number for the works as well that we could that we could look at concurrently.","start_word":346,"end_word":382,"intents":[{"intent":"Look at concurrently","confidence_score":0.0073254113}]},{"text":"And and equally, if you if if you had a, like, a fee proposal just so I can get you a PO number for the works as well that we could that we could look at concurrently. Yeah.","start_word":346,"end_word":383,"intents":[{"intent":"Request fee proposal","confidence_score":0.23193714}]},{"text":"I it's I'll get out a quote to you today. Done.","start_word":455,"end_word":465,"intents":[{"intent":"Provide quote","confidence_score":0.05172321}]}]},"sentiments":{"segments":[{"text":"Hello. Alex speaking. Consulting. Alex, it's Freddie from Multiplex. How are you?","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.056530650705099106},{"text":"Good. Thanks, Freddie.","start_word":12,"end_word":14,"sentiment":"positive","sentiment_score":0.5484746694564819},{"text":"How are you?","start_word":15,"end_word":17,"sentiment":"neutral","sentiment_score":0.31748872995376587},{"text":"I'm good. Thank you. I'm I good.","start_word":18,"end_word":24,"sentiment":"positive","sentiment_score":0.5122288465499878},{"text":"did yes. So I saw your response. Yep. I got you sent it yesterday, didn't you? Say again. Sorry, mate. You you you sent it through to me yesterday. Yeah. I I I did, mate. I did. I was more just Yep. just to see if you need any additional information or anything to to get to get going or if anything I can do to assist. No. No. So it it yeah. So it's it's essentially just checking that the letter that was done Yep. all the time ago by Aflac is is is is still relevant That's and it. and can be assessed. I guess, look, the the the one thing it what what they've done is comprehensive, and there there hasn't really been any update in flooding, especially along the Yarra. There's there's just been no new real new information, but Yep. other than the climate change stuff. So Yep. I'm not sure like, I know you said that's not necessarily relevant. Do you so if we do a letter, would you want that in it or no, you don't you No. don't it's not No. relevant? It's more it's more we just wanna be very direct on closing out the two questions that are in the in the the insurers' Okay. queries in blue, basically. That's Alright. it. No Like, worries. we're not looking to open up a can of worms and, you know, change much. It's more so well, you know, it's basically, in your professional opinion, is the letter still still relevant to close out these insurance queries? If the answer is genuinely no, then then obviously, you know, we we would say, yeah. But it's if if it is, then, you know, we we came to get this resolved pretty quickly. And and I think as you mentioned in your email, the a letter a letterhead from you guys would would be suitable. Yep. And and equally, if you if if you had a, like, a fee proposal just so I can get you a PO number for the works as well that we could that we could look at concurrently. Yeah. Yeah. Yeah. Easy. Yeah. Yeah. Look. I'll I'll get it out to you today. Yeah. Done. Alright.","start_word":25,"end_word":400,"sentiment":"neutral","sentiment_score":-0.019227072210150197},{"text":"Excellent, mate.","start_word":401,"end_word":402,"sentiment":"positive","sentiment_score":0.6388986706733704},{"text":"And then a turnaround on something like that. What do you think?","start_word":403,"end_word":414,"sentiment":"neutral","sentiment_score":0.19794641435146332},{"text":"Awesome.","start_word":415,"end_word":415,"sentiment":"positive","sentiment_score":0.4072926640510559},{"text":"I'll wait. Okay. Okay. 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