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Once the speed is upgraded, you'll be you'll start to be billed with the upgraded one. Yeah. So yeah. Is it okay if you give me a callback then within office hour? Yeah. Yeah. Sure. Just give me a callback so that if ever the speed the upgraded speed is not working, we can back it to the 50 over 20 or upgrade it more if you want. Yeah. Sure. So after our call, I'm going to upgrade the speed bin shortly. It will take just ten minutes for me to upgrade it. Yeah. So that's that should be working. Once you got home, you should be getting the upgraded speed then. Mhmm. Okay. Yeah. You too. 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Good morning. This is Maureen from Airtel tech support. How can I assist you with? Okay.\n\nI see. Hang on. Let me just check your current plan right now. Mhmm. Yeah.\n\nYeah. So I'm seeing in 79.95. Yeah. You're correct. So if you wanted to upgrade to a super family Fiverr boost, five hundred five hundred Mbps.\n\nRight? Hang on. Let me just check. Okay. Okay.\n\nSure. Hold on. Let me just check. You're under a twenty four months contract. Right?\n\nMhmm. Because upon checking your order, you order twenty four months contract. Mhmm. Yeah. So you started mhmm.\n\nYou started 12/26/2024. So that that will end on December 26 also, 2020 '6. Mhmm. This year. So for the 500 over 500 MBPS, it's $89.95 per month.\n\nSo you'll just be adding $10 on your current bill right now. Okay. We can do it right now. But on your account, it will reflect next month. Is that okay?\n\nBut you can already use the upgraded speed starting today once Okay. Sorry? Like a trial? Yeah. You can try it right now after I successfully upgraded it.\n\nMhmm. Okay. Actually, I can give you within twenty four hours only to check because I'll just giving you on, like, a free trial. But based from our management, we don't have that one. Once the speed is upgraded, you'll be you'll start to be billed with the upgraded one.\n\nYeah. So yeah. Is it okay if you give me a callback then within office hour? Yeah. Yeah.\n\nSure. Just give me a callback so that if ever the speed the upgraded speed is not working, we can back it to the 50 over 20 or upgrade it more if you want. Yeah. Sure. So after our call, I'm going to upgrade the speed bin shortly.\n\nIt will take just ten minutes for me to upgrade it. Yeah. So that's that should be working. Once you got home, you should be getting the upgraded speed then. Mhmm.\n\nOkay. Yeah. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.20382532477378845},{"text":"Good morning.","start":2.48,"end":3.1999998,"sentiment":"positive","sentiment_score":0.5354187488555908},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":5.7,"sentiment":"positive","sentiment_score":0.39069561873163494},{"text":"How can I assist you with?","start":6.3999996,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.238385954250892},{"text":"Okay.","start":25.675,"end":26.075,"sentiment":"neutral","sentiment_score":0.030532635748386383}],"sentiment":"neutral","sentiment_score":0.3217870891094208,"num_words":17,"start":1.92,"end":26.075},{"sentences":[{"text":"I see.","start":26.075,"end":26.735,"sentiment":"neutral","sentiment_score":0.02276280801743269},{"text":"Hang on.","start":27.515,"end":27.994999,"sentiment":"neutral","sentiment_score":0.02313116565346718},{"text":"Let me just check your current 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My name is yeah. Hi. My name is Atis. So I'm calling regarding the I'd I'd like to upgrade my speed. So can you tell me how much do I have to pay for that 500 MB per MB per second speed? It's currently on 50 Mbps. So I'm paying around $79.95. Mhmm. Yeah. And can you also take queries, like, when will my contract will be expired? Yep. I think so. I'm not sure on that. Mhmm. So when we that fee expire? Mhmm. Okay. Yeah. So if I okay. Got it. So if I have to, like, increase my speed, how much will I have to pay per month? Mhmm. Okay. Got it. So can I increase the speed next month, or can I do it right now? Mhmm. Okay. Oh, okay. So the thing is that I just wanna check first whether the speed is, like, really good or not. So is there any, like, trial days for that? Yeah. Well, actually, I'm so so the I'm currently in my office, so I'll be at home around, like, 06:30 tonight. So so, like, like, what what's the trial range, like, days for that? How many days I can check whether the speed is good or not? Mhmm. Mhmm. Mhmm. Okay. I got it. Yeah. Sure. Then, yeah, I'll try today, and I'll let you by tomorrow. Yeah. Yeah. Sure. I can I can do that? So tomorrow, maybe, like, 02:30PM, I'll be calling you. Okay. Yeah. Sure. Like, if I have problem with the speed, I'll be calling you. Otherwise, I'll not call you. Is that okay? Mhmm. Okay. Okay. Yeah. Okay. Yeah. Thank you so much for your help. Have a good day. Bye. You too. Bye. 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My name is yeah. Hi. My name is Atis. So I'm calling regarding the I'd I'd like to upgrade my speed.\n\nSo can you tell me how much do I have to pay for that 500 MB per MB per second speed? It's currently on 50 Mbps. So I'm paying around $79.95. Mhmm. Yeah.\n\nAnd can you also take queries, like, when will my contract will be expired? Yep. I think so. I'm not sure on that. Mhmm.\n\nSo when we that fee expire? Mhmm. Okay. Yeah. So if I okay.\n\nGot it. So if I have to, like, increase my speed, how much will I have to pay per month? Mhmm. Okay. Got it.\n\nSo can I increase the speed next month, or can I do it right now? Mhmm. Okay. Oh, okay. So the thing is that I just wanna check first whether the speed is, like, really good or not.\n\nSo is there any, like, trial days for that? Yeah. Well, actually, I'm so so the I'm currently in my office, so I'll be at home around, like, 06:30 tonight. So so, like, like, what what's the trial range, like, days for that? How many days I can check whether the speed is good or not?\n\nMhmm. Mhmm. Mhmm. Okay. I got it.\n\nYeah. Sure. Then, yeah, I'll try today, and I'll let you by tomorrow. Yeah. Yeah.\n\nSure. I can I can do that? So tomorrow, maybe, like, 02:30PM, I'll be calling you. Okay. Yeah.\n\nSure. Like, if I have problem with the speed, I'll be calling you. Otherwise, I'll not call you. Is that okay? Mhmm.\n\nOkay. Okay. Yeah. Okay. Yeah.\n\nThank you so much for your help. Have a good day. Bye. You too. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.7999997,"end":7.04,"sentiment":"neutral","sentiment_score":0.200712651014328},{"text":"My name is yeah.","start":7.04,"end":9.04,"sentiment":"neutral","sentiment_score":0.09205540269613266},{"text":"Hi.","start":9.04,"end":9.28,"sentiment":"neutral","sentiment_score":0.06670781970024109},{"text":"My name is Atis.","start":9.28,"end":10.26,"sentiment":"neutral","sentiment_score":0.08141751401126385},{"text":"So I'm calling regarding the I'd I'd like to upgrade my speed.","start":10.48,"end":15.965,"sentiment":"neutral","sentiment_score":0.104299691816171}],"sentiment":"neutral","sentiment_score":0.10058674724264578,"num_words":22,"start":6.7999997,"end":15.965},{"sentences":[{"text":"So can you tell me how much do I have to pay for that 500 MB per MB per second speed?","start":16.025,"end":24.125,"sentiment":"neutral","sentiment_score":0.0436690424879392},{"text":"It's currently on 50 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you so much for your help.","start":349.62894,"end":350.90894,"sentiment":"positive","sentiment_score":0.5984205773898533},{"text":"Have a good day.","start":350.90894,"end":351.88895,"sentiment":"positive","sentiment_score":0.5538770407438278},{"text":"Bye.","start":352.74893,"end":353.22894,"sentiment":"neutral","sentiment_score":0.32981765270233154},{"text":"You too.","start":353.22894,"end":353.62894,"sentiment":"neutral","sentiment_score":0.25235679000616074},{"text":"Bye.","start":353.62894,"end":354.12894,"sentiment":"neutral","sentiment_score":0.16444113850593567}],"sentiment":"positive","sentiment_score":0.49356163839499156,"num_words":15,"start":349.62894,"end":354.12894},{"sentences":[{"text":"Bye.","start":354.18893,"end":354.68893,"sentiment":"neutral","sentiment_score":-0.0953790843486786}],"sentiment":"neutral","sentiment_score":-0.0953790843486786,"num_words":1,"start":354.18893,"end":354.68893}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can\n\nChannel 1: Hi.\n\nChannel 0: I assist\n\nChannel 1: My name\n\nChannel 0: you\n\nChannel 1: is\n\nChannel 0: with?\n\nChannel 1: yeah. Hi. My name is Atis. So I'm calling regarding the I'd I'd like to upgrade my speed. So can you tell me how much do I have to pay for that 500 MB per MB per second speed?\n\nChannel 0: Okay. I see. Hang on. Let me just check your current plan right now.\n\nChannel 1: It's currently on 50 Mbps. So I'm paying around $79.95.\n\nChannel 0: Mhmm. Yeah. Yeah. So I'm seeing in 79.95. Yeah.\n\nYou're correct. So if you wanted to upgrade to a super family Fiverr boost, five hundred five hundred Mbps. Right?\n\nChannel 1: Mhmm. Yeah.\n\nChannel 0: Hang on. Let me just\n\nChannel 1: And can\n\nChannel 0: check.\n\nChannel 1: you also\n\nChannel 0: Okay.\n\nChannel 1: take queries, like, when will my contract will be expired?\n\nChannel 0: Okay. Sure. Hold on. Let me just check.\n\nChannel 1: Yep.\n\nChannel 0: You're under a twenty four months contract. Right?\n\nChannel 1: I think so. I'm not sure on that.\n\nChannel 0: Mhmm. Because upon checking your order, you order twenty four months contract.\n\nChannel 1: Mhmm. So when\n\nChannel 0: Mhmm.\n\nChannel 1: we that\n\nChannel 0: Yeah.\n\nChannel 1: fee\n\nChannel 0: So\n\nChannel 1: expire?\n\nChannel 0: you started mhmm. You started 12/26/2024.\n\nChannel 1: Mhmm.\n\nChannel 0: So that that will end on December 26 also, 2020\n\nChannel 1: Okay.\n\nChannel 0: '6.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm. This\n\nChannel 1: So\n\nChannel 0: year.\n\nChannel 1: if I okay. Got it. So if I have to, like, increase my speed, how much will I have to pay per month?\n\nChannel 0: So for the 500 over 500 MBPS, it's $89.95 per month. So\n\nChannel 1: Mhmm.\n\nChannel 0: you'll just be adding $10 on your current bill right now.\n\nChannel 1: Okay. Got it. So can I increase the speed next month, or can I do it right now?\n\nChannel 0: Okay.\n\nChannel 1: Mhmm.\n\nChannel 0: We can do it right now. But on your account, it will reflect next month. Is that okay? But\n\nChannel 1: Okay.\n\nChannel 0: you can already use the upgraded speed starting today\n\nChannel 1: Oh, okay. So\n\nChannel 0: once\n\nChannel 1: the thing is that I just wanna check first whether the speed is, like, really good or not. So is\n\nChannel 0: Okay.\n\nChannel 1: there any, like, trial days for that? Yeah.\n\nChannel 0: Sorry? Like a trial? Yeah. You can try it right now after\n\nChannel 1: Well,\n\nChannel 0: I\n\nChannel 1: actually,\n\nChannel 0: successfully\n\nChannel 1: I'm\n\nChannel 0: upgraded\n\nChannel 1: so\n\nChannel 0: it. Mhmm.\n\nChannel 1: so the I'm currently in my office, so I'll be at home around, like, 06:30 tonight.\n\nChannel 0: Okay.\n\nChannel 1: So so, like, like, what what's the trial range, like, days for that? How many days I can check whether the speed is good or not?\n\nChannel 0: Actually, I can give you within twenty four hours only to check because\n\nChannel 1: Mhmm.\n\nChannel 0: I'll just giving you on, like, a free trial. But based from our management, we don't have that one. Once the speed is upgraded,\n\nChannel 1: Mhmm.\n\nChannel 0: you'll be\n\nChannel 1: Mhmm.\n\nChannel 0: you'll start to be billed with the upgraded one.\n\nChannel 1: Okay. I got it. Yeah. Sure.\n\nChannel 0: Yeah.\n\nChannel 1: Then, yeah,\n\nChannel 0: So\n\nChannel 1: I'll try today, and I'll let you by tomorrow.\n\nChannel 0: yeah. Is it okay if you give me a callback then within office hour?\n\nChannel 1: Yeah. Yeah. Sure. I can I can do that? So tomorrow,\n\nChannel 0: Yeah.\n\nChannel 1: maybe, like, 02:30PM, I'll be calling you.\n\nChannel 0: Yeah. Sure. Just give me a callback so that if ever the speed the upgraded speed is not working, we can back it to the 50 over 20 or upgrade it more if you want.\n\nChannel 1: Okay. Yeah. Sure. Like, if I have problem with the speed, I'll be calling you. Otherwise, I'll not call you.\n\nIs that okay?\n\nChannel 0: Yeah. Sure. So after our call, I'm going to upgrade\n\nChannel 1: Mhmm.\n\nChannel 0: the speed bin shortly. It will take just ten minutes for me\n\nChannel 1: Okay.\n\nChannel 0: to upgrade it. Yeah. So that's that should be working. Once you got\n\nChannel 1: Okay.\n\nChannel 0: home, you should\n\nChannel 1: Yeah.\n\nChannel 0: be getting the upgraded speed then.\n\nChannel 1: Okay. Yeah. Thank you so much for\n\nChannel 0: Mhmm.\n\nChannel 1: your help. Have a good day.\n\nChannel 0: Okay. Yeah. You\n\nChannel 1: Bye.\n\nChannel 0: too. Bye.\n\nChannel 1: You too. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.20382532477378845},{"text":"Good morning.","start":2.48,"end":3.1999998,"sentiment":"positive","sentiment_score":0.5354187488555908},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":5.7,"sentiment":"positive","sentiment_score":0.39069561873163494},{"text":"How can","start":6.3999996,"end":6.7999997,"sentiment":"positive","sentiment_score":0.35137923061847687}],"sentiment":"positive","sentiment_score":0.39269088457028073,"channel":0,"num_words":12,"start":1.92,"end":6.7999997},{"sentences":[{"text":"Hi.","start":6.7999997,"end":7.04,"sentiment":"neutral","sentiment_score":0.200712651014328}],"sentiment":"neutral","sentiment_score":0.200712651014328,"channel":1,"num_words":1,"start":6.7999997,"end":7.04},{"sentences":[{"text":"I 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I okay.","start":167.155,"end":168.435,"sentiment":"neutral","sentiment_score":0.03610922830800215},{"text":"Got it.","start":168.435,"end":168.93,"sentiment":"neutral","sentiment_score":0.060760827735066414},{"text":"So if I have to, like, increase my speed, how much will I have to pay per month?","start":169.01,"end":174.15,"sentiment":"neutral","sentiment_score":0.001704045260945956}],"sentiment":"neutral","sentiment_score":0.011327050221355064,"channel":1,"num_words":23,"start":167.155,"end":174.15},{"sentences":[{"text":"So for the 500 over 500 MBPS, it's $89.95 per 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on your account, it will reflect next month.","start":202.92,"end":206.52,"sentiment":"neutral","sentiment_score":0.06753066761626138},{"text":"Is that okay?","start":206.52,"end":207.42,"sentiment":"neutral","sentiment_score":0.13679575423399606},{"text":"But","start":207.88,"end":208.36,"sentiment":"neutral","sentiment_score":0.10004618763923644}],"sentiment":"neutral","sentiment_score":0.12859723716974258,"channel":0,"num_words":19,"start":200.2,"end":208.36},{"sentences":[{"text":"Okay.","start":208.32,"end":208.82,"sentiment":"neutral","sentiment_score":0.16234266757965088}],"sentiment":"neutral","sentiment_score":0.16234266757965088,"channel":1,"num_words":1,"start":208.32,"end":208.82},{"sentences":[{"text":"you can already use the upgraded speed starting 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The customer is informed of their current plan and is told they can upgrade to a super family Fiverr boost at a cost of $89.95 per month. The representative offers to upgrade the speed immediately and will call the customer back the next day to confirm the upgrade."},"intents":{"segments":[{"text":"Hi. My name is Atis. So I'm calling regarding the I'd I'd like to upgrade my speed. So can you tell me how much do I have to pay for that 500 MB per MB per second speed? Okay.","start_word":21,"end_word":59,"intents":[{"intent":"Request speed upgrade","confidence_score":0.08127377}]},{"text":"So once the thing is that I just wanna check first whether the speed is, like, really good or not. So is Okay.","start_word":305,"end_word":327,"intents":[{"intent":"Check speed","confidence_score":0.8676955},{"intent":"Upgrade speed","confidence_score":0.8872217}]},{"text":"Is it okay if you give me a callback then within office hour? Yeah. Yeah.","start_word":470,"end_word":484,"intents":[{"intent":"Request callback","confidence_score":0.021816378}]},{"text":"Bye.","start_word":631,"end_word":631,"intents":[{"intent":"Physical appearance","confidence_score":0.000055709508}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.20382532477378845},{"text":"Good morning. This is Maureen from Airtel tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.4243449568748474},{"text":"How can I Hi. assist My name you with? is yeah. Hi. My name is Atis. So I'm calling regarding the I'd I'd like to upgrade my speed. So can you tell me how much do I have to pay for that 500 MB per MB per second speed? Okay. I see. Hang on. Let me just check your current plan right now. It's currently on 50 Mbps. So I'm paying around $79.95. Mhmm. Yeah. Yeah. So I'm seeing in 79.95. Yeah. You're correct. So if you wanted to upgrade to a super family Fiverr boost, five hundred five hundred Mbps. Right? Mhmm. Yeah. Hang on. Let me just And can check. you also Okay. take queries, like, when will my contract will be expired? Okay. Sure. Hold on. Let me just check. Yep. You're under a twenty four months contract. Right? I think so. I'm not sure on that. Mhmm. Because upon checking your order, you order twenty four months contract. Mhmm. So when Mhmm. we that Yeah. fee So expire? you started mhmm. You started 12/26/2024. Mhmm. So that that will end on December 26 also, 2020 Okay. '6. Yeah. Mhmm. This So year. if I okay. Got it. So if I have to, like, increase my speed, how much will I have to pay per month? So for the 500 over 500 MBPS, it's $89.95 per month. So Mhmm. you'll just be adding $10 on your current bill right now. Okay. Got it. So can I increase the speed next month, or can I do it right now? Okay. Mhmm. We can do it right now. But on your account, it will reflect next month. Is that okay? But Okay. you can already use the upgraded speed starting today Oh, okay. So once the thing is that I just wanna check first whether the speed is, like, really good or not. So is Okay. there any, like, trial days for that? Yeah. Sorry? Like a trial? Yeah. You can try it right now after Well, I actually, successfully I'm upgraded so it. Mhmm. so the I'm currently in my office, so I'll be at home around, like, 06:30 tonight. Okay. So so, like, like, what what's the trial range, like, days for that? How many days I can check whether the speed is good or not? Actually, I can give you within twenty four hours only to check because Mhmm. I'll just giving you on, like, a free trial. But based from our management, we don't have that one. Once the speed is upgraded, Mhmm. you'll be Mhmm. you'll start to be billed with the upgraded one. Okay. I got it. Yeah. Sure. Yeah. Then, yeah, So I'll try today, and I'll let you by tomorrow. yeah. Is it okay if you give me a callback then within office hour? Yeah. Yeah. Sure. I can I can do that? So tomorrow, Yeah. maybe, like, 02:30PM, I'll be calling you. Yeah. Sure. Just give me a callback so that if ever the speed the upgraded speed is not working, we can back it to the 50 over 20 or upgrade it more if you want. Okay. Yeah. Sure. Like, if I have problem with the speed, I'll be calling you. Otherwise, I'll not call you. Is that okay? Yeah. Sure. So after our call, I'm going to upgrade Mhmm. the speed bin shortly. It will take just ten minutes for me Okay. to upgrade it. Yeah. So that's that should be working. Once you got Okay. home, you should Yeah. be getting the upgraded speed then. Okay. Yeah.","start_word":10,"end_word":609,"sentiment":"neutral","sentiment_score":0.05559869904071093},{"text":"Thank you so much for Mhmm. your help. Have a good day.","start_word":610,"end_word":621,"sentiment":"positive","sentiment_score":0.5847718119621277},{"text":"Okay.","start_word":622,"end_word":622,"sentiment":"neutral","sentiment_score":0.23598477244377136},{"text":"Yeah. You Bye.","start_word":623,"end_word":625,"sentiment":"positive","sentiment_score":0.3766963183879852},{"text":"too. Bye. You too. Bye. Bye.","start_word":626,"end_word":631,"sentiment":"neutral","sentiment_score":0.19261708855628967}],"average":{"sentiment":"neutral","sentiment_score":0.07556010792090458}}}}