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Yeah. Hi, Maureen. I'm just trying to need some help troubleshooting my router and Internet connection. I was on the phone to one of your colleagues earlier, Dom, and he he was helping me troubleshoot the router, gave me a few suggestions, but, unfortunately, none of them worked. I've tried a few more suggestions, but, yeah, there's still no Internet connection, I'm afraid. Yeah. Sure. So the account is actually under my partner's name. I'll give you her name. It's Tammy Louie. Yep. So t a, m m, y. Yep. And then Louie, l o u I e. Yeah. Sure. Sure. Hello? Yep. Yep. Yep. Yeah. That's that's okay. No. Yeah. No. No. All good. All good. Yeah. Because I I just I shot I sent another message to WhatsApp just thing, but but I so, like, just outlining that I tried another reset. But I figured I would just give you guys a call, just maybe just try it one last time. But not all good. That's that's fine. Yep. No worries at all. Yeah. And yeah. Yeah. Did so you can either reach me on this number. My name is Addison. Or you can contact my partner, Tammy, directly. Like, she's the actual account holder. So, yeah, either one of us is fine. Yep. No worries. No worries. Thank you. Have a good one. 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Maureen. Yeah. Hi, Maureen. I'm just trying to need some help troubleshooting my router and Internet connection. I was on the phone to one of your colleagues earlier, Dom, and he he was helping me troubleshoot the router, gave me a few suggestions, but, unfortunately, none of them worked.\n\nI've tried a few more suggestions, but, yeah, there's still no Internet connection, I'm afraid. Yeah. Sure. So the account is actually under my partner's name. I'll give you her name.\n\nIt's Tammy Louie. Yep. So t a, m m, y. Yep. And then Louie, l o u I e.\n\nYeah. Sure. Sure. Hello? Yep.\n\nYep. Yep. Yeah. That's that's okay. No.\n\nYeah. No. No. All good. All good.\n\nYeah. Because I I just I shot I sent another message to WhatsApp just thing, but but I so, like, just outlining that I tried another reset. But I figured I would just give you guys a call, just maybe just try it one last time. But not all good. That's that's fine.\n\nYep. No worries at all. Yeah. And yeah. Yeah.\n\nDid so you can either reach me on this number. My name is Addison. Or you can contact my partner, Tammy, directly. Like, she's the actual account holder. So, yeah, either one of us is fine.\n\nYep. No worries. No worries. Thank you. Have a good one.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi, Maureen.","start":5.92,"end":6.74,"sentiment":"neutral","sentiment_score":0.2667282596230507},{"text":"Yeah.","start":7.2,"end":7.52,"sentiment":"neutral","sentiment_score":0.026825999841094017},{"text":"Hi, Maureen.","start":7.52,"end":8.18,"sentiment":"neutral","sentiment_score":0.052498990669846535},{"text":"I'm just trying to need some help troubleshooting my router and Internet connection.","start":8.72,"end":13.62,"sentiment":"neutral","sentiment_score":0.009213081346108364},{"text":"I was on the phone to one of your colleagues earlier, Dom, and he he was helping me troubleshoot the router, gave me a few suggestions, but, unfortunately, none of them worked.","start":14.325,"end":26.025,"sentiment":"neutral","sentiment_score":-0.07573971716919914}],"sentiment":"neutral","sentiment_score":-0.032772407829761506,"num_words":50,"start":5.92,"end":26.025},{"sentences":[{"text":"I've tried a few more suggestions, 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Good afternoon. This is Maureen from Airtel. How\n\nChannel 1: Hi,\n\nChannel 0: can I assist\n\nChannel 1: Maureen.\n\nChannel 0: you?\n\nChannel 1: Yeah. Hi,\n\nChannel 0: Mhmm.\n\nChannel 1: Maureen. I'm just trying to need some help troubleshooting my router and Internet connection. I was on the phone to one of your colleagues earlier, Dom, and he he was helping me troubleshoot the router, gave me a few suggestions, but, unfortunately, none of them worked. I've tried a few more suggestions, but, yeah, there's still no Internet connection, I'm afraid.\n\nChannel 0: Okay. I see. May I have your full name for me to check the account?\n\nChannel 1: Yeah. Sure. So the account is actually under my partner's name. I'll give you\n\nChannel 0: Mhmm.\n\nChannel 1: her name. It's Tammy Louie.\n\nChannel 0: Okay.\n\nChannel 1: Yep. So t a, m m, y.\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. And then Louie, l o u I e.\n\nChannel 0: Okay. Okay, Tammy and Louie. Is it okay if I put you on? Let me just check the account.\n\nChannel 1: Yeah. Sure. Sure.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Thank you for waiting. Upon checking the account, it seems online on our end, so I don't know what seems to be the issue that you cannot connect with the Internet. So what I'm going to do is log ticket to the NBN team, network\n\nChannel 1: Yep.\n\nChannel 0: team. I'll include also all the picture that you have sent us via WhatsApp for\n\nChannel 1: Yep.\n\nChannel 0: them\n\nChannel 1: Yep.\n\nChannel 0: to further troubleshoot it. And is it okay if I get back to you\n\nChannel 1: Yeah. That's\n\nChannel 0: once\n\nChannel 1: that's\n\nChannel 0: I hear\n\nChannel 1: okay.\n\nChannel 0: an\n\nChannel 1: No.\n\nChannel 0: update? Yeah.\n\nChannel 1: Yeah. No. No. All good. All good.\n\nYeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Because I I just I shot I sent another message to WhatsApp just thing, but but I so, like, just outlining that I tried another reset. But I figured I would just give you guys a call, just maybe just try it one last time. But not all good. That's that's fine. Yep.\n\nChannel 0: Okay. Sure. I'll get back to you.\n\nChannel 1: No worries at all.\n\nChannel 0: Back\n\nChannel 1: Yeah.\n\nChannel 0: right\n\nChannel 1: And\n\nChannel 0: now. Yeah.\n\nChannel 1: yeah. Yeah. Did so you can either reach me on this number. My name is Addison. Or you can contact\n\nChannel 0: Okay.\n\nChannel 1: my partner, Tammy, directly. Like, she's the actual account holder. So, yeah, either one of us is fine. Yep.\n\nChannel 0: Okay. Okay. Sure. I'll take another one. Okay.\n\nChannel 1: No\n\nChannel 0: Bye\n\nChannel 1: worries.\n\nChannel 0: for now. Thank\n\nChannel 1: No\n\nChannel 0: you.\n\nChannel 1: worries. Thank you. Have a good one. Bye bye.\n\nChannel 0: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.21661078929901123},{"text":"Good afternoon.","start":2.48,"end":3.1399999,"sentiment":"positive","sentiment_score":0.46421200037002563},{"text":"This is Maureen from Airtel.","start":3.1999998,"end":4.98,"sentiment":"neutral","sentiment_score":0.3260219216346741},{"text":"How","start":5.68,"end":5.92,"sentiment":"neutral","sentiment_score":0.28055518865585327}],"sentiment":"positive","sentiment_score":0.33952217631869847,"channel":0,"num_words":9,"start":0.39999998,"end":5.92},{"sentences":[{"text":"Hi,","start":5.92,"end":6.24,"sentiment":"neutral","sentiment_score":0.29958921670913696}],"sentiment":"neutral","sentiment_score":0.29958921670913696,"channel":1,"num_words":1,"start":5.92,"end":6.24},{"sentences":[{"text":"can I 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you.","start":301.775,"end":302.255,"sentiment":"positive","sentiment_score":0.6360689103603363},{"text":"Have a good one.","start":302.255,"end":302.975,"sentiment":"positive","sentiment_score":0.6449430137872696},{"text":"Bye bye.","start":302.975,"end":303.48895,"sentiment":"neutral","sentiment_score":0.28606876730918884}],"sentiment":"positive","sentiment_score":0.5097571313381195,"channel":1,"num_words":9,"start":301.45502,"end":303.48895},{"sentences":[{"text":"You too.","start":303.55887,"end":304.03888,"sentiment":"neutral","sentiment_score":0.27048708498477936},{"text":"Bye.","start":304.03888,"end":304.53888,"sentiment":"neutral","sentiment_score":-0.09906114637851716}],"sentiment":"neutral","sentiment_score":0.14730434119701385,"channel":0,"num_words":3,"start":303.55887,"end":304.53888}]},"summary":{"result":"success","short":"A customer named Maureen from Airtel contacts an agent named Maureen to troubleshoot her internet connection. Maureen tries to troubleshoot the issue but cannot connect to the internet. She gives Maureen the name of her partner and gives her the option to contact them directly."},"intents":{"segments":[{"text":"I'm just trying to need some help troubleshooting my router and Internet connection. I was on the phone to one of your colleagues earlier, Dom, and he he was helping me troubleshoot the router, gave me a few suggestions, but, unfortunately, none of them worked. I've tried a few more suggestions, but, yeah, there's still no Internet connection, I'm afraid. Okay.","start_word":19,"end_word":79,"intents":[{"intent":"Troubleshoot router and internet connection","confidence_score":0.17312287}]},{"text":"May I have your full name for me to check the account? Yeah.","start_word":82,"end_word":94,"intents":[{"intent":"Check account","confidence_score":0.54983574}]},{"text":"Thank you for waiting.","start_word":160,"end_word":163,"intents":[{"intent":"End conversation","confidence_score":0.032277875}]},{"text":"Upon checking the account, it seems online on our end, so I don't know what seems to be the issue that you cannot connect with the Internet.","start_word":165,"end_word":191,"intents":[{"intent":"Troubleshoot internet connection issue","confidence_score":0.34250715}]},{"text":"Because I I just I shot I sent another message to WhatsApp just thing, but but I so, like, just outlining that I tried another reset. But I figured I would just give you guys a call, just maybe just try it one last time. But not all good.","start_word":258,"end_word":306,"intents":[{"intent":"Request call back","confidence_score":0.32640597}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.21661078929901123},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.4485855996608734},{"text":"This is Maureen from Airtel. How can Hi, I assist Maureen. you? Yeah. Mhmm. Hi, Maureen. I'm just trying to need some help troubleshooting my router and Internet connection. I was on the phone to one of your colleagues earlier, Dom, and he he was helping me troubleshoot the router, gave me a few suggestions, but, unfortunately, none of them worked. I've tried a few more suggestions, but, yeah, there's still no Internet connection, I'm afraid. Okay. I see. May I have your full name for me to check the account? Yeah. Sure. So the account is actually under my partner's name. I'll give you Mhmm. her name. It's Tammy Louie. Okay. Yep. So t a, m m, y. Mhmm. Yep. And then Louie, l o u I e. Okay. Okay, Tammy and Louie. Is it okay if I put you on? Let me just check the account. Yeah. Sure. Sure. Okay. Hang on. Hello? Hello? Yes.","start_word":3,"end_word":159,"sentiment":"neutral","sentiment_score":0.01041917409747839},{"text":"Thank you for waiting.","start_word":160,"end_word":163,"sentiment":"positive","sentiment_score":0.6170139312744141},{"text":"Upon checking the account, it seems online on our end, so I don't know what seems to be the issue that you cannot connect with the Internet. So what I'm going to do is log ticket to the NBN team, network Yep. team. I'll include also all the picture that you have sent us via WhatsApp for Yep. them Yep. to further troubleshoot it. And is it okay if I get back to you Yeah. That's once that's I hear okay. an update? No. Yeah. Yeah. No. No. All good. All good. Yeah. Mhmm. Because I I just I shot I sent another message to WhatsApp just thing, but but I so, like, just outlining that I tried another reset. But I figured I would just give you guys a call, just maybe just try it one last time. But not all good. That's that's fine. Yep. Okay. Sure. I'll get back to you. No worries at all. Back Yeah. right And now. Yeah. yeah. Yeah. Did so you can either reach me on this number. My name is Addison. Or you can contact Okay. my partner, Tammy, directly. Like, she's the actual account holder. So, yeah, either one of us is fine. Yep. Okay. Okay. Sure. I'll take another one. Okay. No Bye worries. for now. Thank No you. worries.","start_word":164,"end_word":384,"sentiment":"neutral","sentiment_score":-0.003375278718398707},{"text":"Thank you. Have a good one.","start_word":385,"end_word":390,"sentiment":"positive","sentiment_score":0.6381505727767944},{"text":"Bye bye. You too. Bye.","start_word":391,"end_word":395,"sentiment":"neutral","sentiment_score":0.2449004054069519}],"average":{"sentiment":"neutral","sentiment_score":0.024197610680031893}}}}