{"metadata":{"transaction_key":"deprecated","request_id":"01a0a2ac-184d-7653-8490-7f72302d8850","sha256":"79ca97cc3f5c4a46c5517286bc6333ccd4c4f9565023f347ab4af73a7d5dc0e2","created":"2026-09-15T01:26:23.219Z","duration":7.1999373,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":32},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. I'm not available at the moment. Please leave a message and a number, and I'll get back to you. Thanks.","confidence":0.99902344,"words":[{"word":"hi","start":0.48,"end":0.64,"confidence":0.98706055,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.1538301408290863},{"word":"i'm","start":0.64,"end":0.71999997,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4211833477020264},{"word":"not","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5211539268493652},{"word":"available","start":0.96,"end":1.36,"confidence":0.99902344,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.5058125257492065},{"word":"at","start":1.36,"end":1.4399999,"confidence":0.9892578,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.53238844871521},{"word":"the","start":1.4399999,"end":1.52,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5807891488075256},{"word":"moment","start":1.52,"end":1.76,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.5226967334747314},{"word":"please","start":1.76,"end":2.08,"confidence":0.9970703,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.34824126958847046},{"word":"leave","start":2.08,"end":2.32,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.23197180032730105},{"word":"a","start":2.32,"end":2.3999999,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.21470144391059875},{"word":"message","start":2.3999999,"end":2.72,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.2586665749549866},{"word":"and","start":2.72,"end":2.96,"confidence":0.9760742,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11799949407577516},{"word":"a","start":2.96,"end":3.04,"confidence":0.9370117,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.22473713755607605},{"word":"number","start":3.04,"end":3.28,"confidence":0.90771484,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.11547725647687912},{"word":"and","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0073141008615493774},{"word":"i'll","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.05574506148695946},{"word":"get","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.10713282227516174},{"word":"back","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1090431660413742},{"word":"to","start":4.0,"end":4.16,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05134192109107971},{"word":"you","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.04356799274682999},{"word":"thanks","start":4.88,"end":5.38,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.34199124574661255}],"paragraphs":{"transcript":"\nHi. I'm not available at the moment. Please leave a message and a number, and I'll get back to you. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.64,"sentiment":"neutral","sentiment_score":-0.1538301408290863},{"text":"I'm not available at the moment.","start":0.64,"end":1.76,"sentiment":"negative","sentiment_score":-0.5140040218830109},{"text":"Please leave a message and a number, and I'll get back to you.","start":1.76,"end":4.66,"sentiment":"neutral","sentiment_score":-0.1450723108763878},{"text":"Thanks.","start":4.88,"end":5.38,"sentiment":"positive","sentiment_score":0.34199124574661255}],"sentiment":"neutral","sentiment_score":-0.2277049079892181,"num_words":21,"start":0.48,"end":5.38}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. I'm not available at the moment. Please leave a message and a number, and I'll get back to you. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.64,"sentiment":"neutral","sentiment_score":-0.1538301408290863},{"text":"I'm not available at the moment.","start":0.64,"end":1.76,"sentiment":"negative","sentiment_score":-0.5140040218830109},{"text":"Please leave a message and a number, and I'll get back to you.","start":1.76,"end":4.66,"sentiment":"neutral","sentiment_score":-0.1450723108763878},{"text":"Thanks.","start":4.88,"end":5.38,"sentiment":"positive","sentiment_score":0.34199124574661255}],"sentiment":"neutral","sentiment_score":-0.2277049079892181,"channel":1,"num_words":21,"start":0.48,"end":5.38}]},"summary":{"result":"success","short":"Hi. I'm not available at the moment. Please leave a message and a number, and I'll get back to you. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":20,"end_word":20,"intents":[{"intent":"Leave message and contact","confidence_score":0.005968171}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.1538301408290863},{"text":"I'm not available at the moment.","start_word":1,"end_word":6,"sentiment":"negative","sentiment_score":-0.4943431317806244},{"text":"Please leave a message and a number, and I'll get back to you.","start_word":7,"end_word":19,"sentiment":"neutral","sentiment_score":-0.13662704825401306},{"text":"Thanks.","start_word":20,"end_word":20,"sentiment":"positive","sentiment_score":0.514640212059021}],"average":{"sentiment":"neutral","sentiment_score":-0.1976056694984436}}}}