{"metadata":{"transaction_key":"deprecated","request_id":"01a03c06-b1c0-7de3-a6c2-fc7f7b79fea0","sha256":"a4f53802d51eed9ab966060cde01c0eef6fc1a44ed66cd0462a3889b9337155b","created":"2026-08-26T03:04:27.954Z","duration":40.607937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":30},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Neil Simonson from the Parkville EMR team. Please leave a message, and I will call you back.","confidence":0.9975586,"words":[{"word":"hi","start":0.39999998,"end":0.71999997,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.14917242527008057},{"word":"you've","start":0.71999997,"end":0.96,"confidence":0.9975586,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.03791476786136627},{"word":"reached","start":0.96,"end":1.28,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.03514955937862396},{"word":"neil","start":1.28,"end":1.68,"confidence":0.96435547,"punctuated_word":"Neil","sentiment":"neutral","sentiment_score":0.06391754746437073},{"word":"simonson","start":1.68,"end":2.1799998,"confidence":0.9411621,"punctuated_word":"Simonson","sentiment":"neutral","sentiment_score":0.0002711638808250427},{"word":"from","start":2.24,"end":2.56,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0017985999584197998},{"word":"the","start":2.56,"end":2.72,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027292847633361816},{"word":"parkville","start":2.72,"end":3.22,"confidence":0.98095703,"punctuated_word":"Parkville","sentiment":"neutral","sentiment_score":0.07931230962276459},{"word":"emr","start":3.36,"end":3.84,"confidence":0.9265137,"punctuated_word":"EMR","sentiment":"neutral","sentiment_score":0.11064376682043076},{"word":"team","start":3.84,"end":4.34,"confidence":0.9951172,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":-0.00396246463060379},{"word":"please","start":4.48,"end":4.7999997,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.31066158413887024},{"word":"leave","start":4.7999997,"end":4.96,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2700727581977844},{"word":"a","start":4.96,"end":5.12,"confidence":0.9951172,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.35927313566207886},{"word":"message","start":5.12,"end":5.52,"confidence":0.9238281,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.2801787257194519},{"word":"and","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2980812191963196},{"word":"i","start":5.68,"end":5.8399997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2844129800796509},{"word":"will","start":5.8399997,"end":6.0,"confidence":0.9741211,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.2694109380245209},{"word":"call","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.27939510345458984},{"word":"you","start":6.16,"end":6.3199997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2229294031858444},{"word":"back","start":6.3199997,"end":6.8199997,"confidence":1.0,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.14374464750289917}],"paragraphs":{"transcript":"\nHi. You've reached Neil Simonson from the Parkville EMR team. Please leave a message, and I will call you back.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.14917242527008057},{"text":"You've reached Neil Simonson from the Parkville EMR team.","start":0.71999997,"end":4.34,"sentiment":"neutral","sentiment_score":0.03874898867474662},{"text":"Please leave a message, and I will call you back.","start":4.48,"end":6.8199997,"sentiment":"neutral","sentiment_score":-0.27181604951620103}],"sentiment":"neutral","sentiment_score":-0.11101235859096051,"num_words":20,"start":0.39999998,"end":6.8199997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Neil Simonson from the Parkville EMR team. Please leave a message, and I will call you back.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.14917242527008057},{"text":"You've reached Neil Simonson from the Parkville EMR team.","start":0.71999997,"end":4.34,"sentiment":"neutral","sentiment_score":0.03874898867474662},{"text":"Please leave a message, and I will call you back.","start":4.48,"end":6.8199997,"sentiment":"neutral","sentiment_score":-0.27181604951620103}],"sentiment":"neutral","sentiment_score":-0.11101235859096051,"channel":1,"num_words":20,"start":0.39999998,"end":6.8199997}]},"summary":{"result":"success","short":"Hi. You've reached Neil Simonson from the Parkville EMR team. Please leave a message, and I will call you back."},"intents":{"segments":[{"text":"Please leave a message, and I will call you back.","start_word":10,"end_word":19,"intents":[{"intent":"Leave message","confidence_score":0.24513042}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Neil Simonson from the Parkville EMR team. Please leave a message, and I will call you back.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":-0.09091199189424516}],"average":{"sentiment":"neutral","sentiment_score":-0.09091198444366456}}}}