{"metadata":{"transaction_key":"deprecated","request_id":"019db7cc-8ae1-74c1-a886-d1d458138b19","sha256":"ec662636db9a1db78558d13930beffbf6fc9e4773df1565d8a375f2202de34ae","created":"2026-04-23T00:45:30.994Z","duration":113.687935,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":325,"output_tokens":64},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":367,"output_tokens":367},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":367,"output_tokens":19}},"results":{"channels":[{"alternatives":[{"transcript":"O two Financial. Larissa speaking. How may I assist you? Yeah. Of course. If I could just grab your name, I'll look up in the system and see if we can can't can't get that scheduled. C o t t e r? Perfect. Amazing. If I could just get you quickly confirm security just, date of birth and address, and I can schedule that one. Yep. Perfect. Thank you for that one. Okay. So let me see what availability that is, and I can get that one scheduled in for you. Today is Thursday. What does next week look like for you? And I can rather than squeeze something in Monday, let's go Thursday. Looking pretty free on a Thursday, the thirtieth. So you can pretty much pick your time. 10AM? Perfect. Absolutely perfect. Alright. Well, there's no time discrepancies now because we're all on the same time zone. So I'll book that in Thursday, the thirtieth at 10AM, and that'll be with Tommy. And he'll call you and go through your annual review with you. No. Absolutely. Thank you so much for giving us a callback, Lauren. We'll speak to you next week. Bye.","confidence":0.9980469,"words":[{"word":"o","start":2.96,"end":3.1999998,"confidence":0.6660156,"punctuated_word":"O","sentiment":"neutral","sentiment_score":0.020231926813721657},{"word":"two","start":3.1999998,"end":3.36,"confidence":0.7060547,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.014646688476204872},{"word":"financial","start":3.36,"end":3.84,"confidence":0.9379883,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.017469104379415512},{"word":"larissa","start":3.84,"end":4.16,"confidence":0.8588867,"punctuated_word":"Larissa","sentiment":"neutral","sentiment_score":0.02890726923942566},{"word":"speaking","start":4.16,"end":4.48,"confidence":1.0,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.03571814298629761},{"word":"how","start":4.48,"end":4.56,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.061238646507263184},{"word":"may","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.07949603348970413},{"word":"i","start":4.7999997,"end":4.88,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07186566293239594},{"word":"assist","start":4.88,"end":5.2,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.07006330043077469},{"word":"you","start":5.2,"end":5.7,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.06968340277671814},{"word":"yeah","start":12.975,"end":13.375,"confidence":0.78344727,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03617458790540695},{"word":"of","start":13.375,"end":13.695001,"confidence":0.9980469,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":-0.038982782512903214},{"word":"course","start":13.695001,"end":14.195001,"confidence":1.0,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":-0.03072822466492653},{"word":"if","start":14.895,"end":15.135,"confidence":0.7792969,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.08808895200490952},{"word":"i","start":15.135,"end":15.215,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07043282687664032},{"word":"could","start":15.215,"end":15.375,"confidence":0.9970703,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.056173842400312424},{"word":"just","start":15.375,"end":15.615,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02987372875213623},{"word":"grab","start":15.615,"end":15.935,"confidence":1.0,"punctuated_word":"grab","sentiment":"neutral","sentiment_score":-0.061143629252910614},{"word":"your","start":15.935,"end":16.435001,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05014942213892937},{"word":"name","start":17.295,"end":17.795,"confidence":0.8334961,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.04331808537244797},{"word":"i'll","start":17.855,"end":18.095001,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.01939697191119194},{"word":"look","start":18.095001,"end":18.335,"confidence":0.99902344,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.0355142280459404},{"word":"up","start":18.335,"end":18.495,"confidence":0.75341797,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.029670875519514084},{"word":"in","start":18.495,"end":18.655,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.015905458480119705},{"word":"the","start":18.655,"end":18.815,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.028020408004522324},{"word":"system","start":18.815,"end":19.215,"confidence":1.0,"punctuated_word":"system","sentiment":"neutral","sentiment_score":-0.045074962079524994},{"word":"and","start":19.215,"end":19.615,"confidence":0.9614258,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.039013754576444626},{"word":"see","start":19.615,"end":19.775,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.059882715344429016},{"word":"if","start":19.775,"end":19.855,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.07632575929164886},{"word":"we","start":19.855,"end":19.935,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.11422006785869598},{"word":"can","start":19.935,"end":20.175,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.16749820113182068},{"word":"can't","start":20.175,"end":20.335,"confidence":0.5437012,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.16317403316497803},{"word":"can't","start":20.335,"end":20.494999,"confidence":0.7890625,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.1496259570121765},{"word":"get","start":20.494999,"end":20.654999,"confidence":0.98291016,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.09803521633148192},{"word":"that","start":20.654999,"end":20.815,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03927767276763916},{"word":"scheduled","start":20.815,"end":21.315,"confidence":0.99121094,"punctuated_word":"scheduled.","sentiment":"neutral","sentiment_score":-0.04702788591384888},{"word":"c","start":25.390001,"end":25.630001,"confidence":0.36987305,"punctuated_word":"C","sentiment":"neutral","sentiment_score":0.003688499331474304},{"word":"o","start":25.630001,"end":25.710001,"confidence":0.9970703,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.00908395368605852},{"word":"t","start":25.710001,"end":25.87,"confidence":0.9980469,"punctuated_word":"t","sentiment":"neutral","sentiment_score":0.01052766479551792},{"word":"t","start":25.87,"end":26.11,"confidence":0.99609375,"punctuated_word":"t","sentiment":"neutral","sentiment_score":0.007963575422763824},{"word":"e","start":26.11,"end":26.27,"confidence":1.0,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.010953007265925407},{"word":"r","start":26.27,"end":26.77,"confidence":0.96875,"punctuated_word":"r?","sentiment":"neutral","sentiment_score":0.01405902113765478},{"word":"perfect","start":28.03,"end":28.53,"confidence":0.9692383,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.482973575592041},{"word":"amazing","start":29.550001,"end":30.050001,"confidence":0.9824219,"punctuated_word":"Amazing.","sentiment":"positive","sentiment_score":0.5686999559402466},{"word":"if","start":30.43,"end":30.67,"confidence":0.9223633,"punctuated_word":"If","sentiment":"positive","sentiment_score":0.4610080122947693},{"word":"i","start":30.67,"end":30.75,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4010743796825409},{"word":"could","start":30.75,"end":30.91,"confidence":1.0,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.4259151220321655},{"word":"just","start":30.91,"end":31.150002,"confidence":0.9970703,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.431897908449173},{"word":"get","start":31.150002,"end":31.310001,"confidence":0.9892578,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.4042665958404541},{"word":"you","start":31.310001,"end":31.39,"confidence":0.9863281,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.418302059173584},{"word":"quickly","start":31.39,"end":31.79,"confidence":0.7841797,"punctuated_word":"quickly","sentiment":"positive","sentiment_score":0.379826158285141},{"word":"confirm","start":31.79,"end":32.11,"confidence":0.6479492,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.326779305934906},{"word":"security","start":32.11,"end":32.59,"confidence":0.99609375,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.286146342754364},{"word":"just","start":32.59,"end":32.99,"confidence":0.7426758,"punctuated_word":"just,","sentiment":"neutral","sentiment_score":0.3138665556907654},{"word":"date","start":33.31,"end":33.47,"confidence":0.99902344,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.32492795586586},{"word":"of","start":33.47,"end":33.55,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.30496546626091003},{"word":"birth","start":33.55,"end":33.79,"confidence":1.0,"punctuated_word":"birth","sentiment":"neutral","sentiment_score":0.31849387288093567},{"word":"and","start":33.79,"end":34.03,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.3154970109462738},{"word":"address","start":34.03,"end":34.53,"confidence":0.97094727,"punctuated_word":"address,","sentiment":"positive","sentiment_score":0.3378841280937195},{"word":"and","start":35.15,"end":35.31,"confidence":0.9970703,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.3965151011943817},{"word":"i","start":35.31,"end":35.47,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.41964998841285706},{"word":"can","start":35.47,"end":35.71,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.348526269197464},{"word":"schedule","start":35.71,"end":36.11,"confidence":1.0,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.27552124857902527},{"word":"that","start":36.11,"end":36.35,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.35828322172164917},{"word":"one","start":36.35,"end":36.765,"confidence":0.984375,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.2583093047142029},{"word":"yep","start":39.645,"end":40.145,"confidence":0.90356445,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08068250864744186},{"word":"perfect","start":45.324997,"end":45.824997,"confidence":0.9995117,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.5392683744430542},{"word":"thank","start":45.965,"end":46.125,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7213689684867859},{"word":"you","start":46.125,"end":46.285,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7014699578285217},{"word":"for","start":46.285,"end":46.445,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6775168180465698},{"word":"that","start":46.445,"end":46.605,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.6442909240722656},{"word":"one","start":46.605,"end":47.105,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.6000998616218567},{"word":"okay","start":47.725,"end":48.204998,"confidence":0.7988281,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2712787985801697},{"word":"so","start":48.204998,"end":48.684998,"confidence":0.8339844,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.21312296390533447},{"word":"let","start":48.684998,"end":48.925,"confidence":0.9863281,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.2501961886882782},{"word":"me","start":48.925,"end":49.425,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.24596083164215088},{"word":"see","start":50.710003,"end":50.870003,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.17785367369651794},{"word":"what","start":50.870003,"end":51.190002,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.14243681728839874},{"word":"availability","start":51.190002,"end":51.690002,"confidence":0.99902344,"punctuated_word":"availability","sentiment":"neutral","sentiment_score":0.11326108127832411},{"word":"that","start":52.710003,"end":52.95,"confidence":0.7661133,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.19973590970039368},{"word":"is","start":52.95,"end":53.27,"confidence":0.9770508,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":0.2148537039756775},{"word":"and","start":53.27,"end":53.43,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.23954372107982635},{"word":"i","start":53.43,"end":53.510002,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2936147451400757},{"word":"can","start":53.510002,"end":53.83,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.26470836997032166},{"word":"get","start":53.83,"end":54.07,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.32388654351234436},{"word":"that","start":54.07,"end":54.15,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.3352757394313812},{"word":"one","start":54.15,"end":54.47,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.2881968319416046},{"word":"scheduled","start":54.47,"end":54.97,"confidence":1.0,"punctuated_word":"scheduled","sentiment":"neutral","sentiment_score":0.2178545892238617},{"word":"in","start":55.190002,"end":55.59,"confidence":1.0,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.3479485809803009},{"word":"for","start":55.59,"end":55.83,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.27569329738616943},{"word":"you","start":55.83,"end":56.33,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.20102643966674805},{"word":"today","start":58.95,"end":59.27,"confidence":0.9892578,"punctuated_word":"Today","sentiment":"neutral","sentiment_score":0.08391144126653671},{"word":"is","start":59.27,"end":59.43,"confidence":0.82666016,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07431671023368835},{"word":"thursday","start":59.43,"end":59.93,"confidence":1.0,"punctuated_word":"Thursday.","sentiment":"neutral","sentiment_score":0.07737301290035248},{"word":"what","start":60.47,"end":60.63,"confidence":0.97314453,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.06641782820224762},{"word":"does","start":60.63,"end":60.870003,"confidence":1.0,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.069261834025383},{"word":"next","start":60.870003,"end":61.11,"confidence":0.9980469,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.08347863703966141},{"word":"week","start":61.11,"end":61.350002,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.07289037853479385},{"word":"look","start":61.350002,"end":61.59,"confidence":0.9970703,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.0764017105102539},{"word":"like","start":61.59,"end":61.75,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.07955233007669449},{"word":"for","start":61.75,"end":61.910004,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07646864652633667},{"word":"you","start":61.910004,"end":62.15,"confidence":0.9848633,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.09476501494646072},{"word":"and","start":62.15,"end":62.39,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0992460548877716},{"word":"i","start":62.39,"end":62.47,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09793329238891602},{"word":"can","start":62.47,"end":62.97,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10805758088827132},{"word":"rather","start":73.125,"end":73.445,"confidence":0.95947266,"punctuated_word":"rather","sentiment":"neutral","sentiment_score":0.10555668920278548},{"word":"than","start":73.445,"end":73.604996,"confidence":0.9536133,"punctuated_word":"than","sentiment":"neutral","sentiment_score":0.0915030688047409},{"word":"squeeze","start":73.604996,"end":73.845,"confidence":0.9970703,"punctuated_word":"squeeze","sentiment":"neutral","sentiment_score":0.06288944184780121},{"word":"something","start":73.845,"end":74.165,"confidence":0.9980469,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.06944551318883896},{"word":"in","start":74.165,"end":74.244995,"confidence":0.93115234,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04835880547761917},{"word":"monday","start":74.244995,"end":74.564995,"confidence":0.9914551,"punctuated_word":"Monday,","sentiment":"neutral","sentiment_score":0.0794583410024643},{"word":"let's","start":74.564995,"end":74.805,"confidence":1.0,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.12823651731014252},{"word":"go","start":74.805,"end":75.045,"confidence":0.9970703,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.11250732839107512},{"word":"thursday","start":75.045,"end":75.545,"confidence":0.99609375,"punctuated_word":"Thursday.","sentiment":"neutral","sentiment_score":0.10048189759254456},{"word":"looking","start":76.325,"end":76.645,"confidence":0.8964844,"punctuated_word":"Looking","sentiment":"neutral","sentiment_score":0.1645131558179855},{"word":"pretty","start":76.645,"end":77.145,"confidence":0.99902344,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.16979794204235077},{"word":"free","start":78.049995,"end":78.45,"confidence":0.9873047,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.15119361877441406},{"word":"on","start":78.45,"end":78.689995,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.178067147731781},{"word":"a","start":78.689995,"end":78.85,"confidence":0.9091797,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16570523381233215},{"word":"thursday","start":78.85,"end":79.35,"confidence":0.86987305,"punctuated_word":"Thursday,","sentiment":"neutral","sentiment_score":0.16560712456703186},{"word":"the","start":79.409996,"end":79.649994,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1654989868402481},{"word":"thirtieth","start":79.649994,"end":80.149994,"confidence":0.9415283,"punctuated_word":"thirtieth.","sentiment":"neutral","sentiment_score":0.15479779243469238},{"word":"so","start":82.45,"end":82.689995,"confidence":0.97314453,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.17350740730762482},{"word":"you","start":82.689995,"end":82.85,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17124861478805542},{"word":"can","start":82.85,"end":83.009995,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1560046374797821},{"word":"pretty","start":83.009995,"end":83.25,"confidence":0.9951172,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.1870827078819275},{"word":"much","start":83.25,"end":83.49,"confidence":0.99902344,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.15277794003486633},{"word":"pick","start":83.49,"end":83.729996,"confidence":0.15820312,"punctuated_word":"pick","sentiment":"neutral","sentiment_score":0.12781840562820437},{"word":"your","start":83.729996,"end":83.97,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11385857313871384},{"word":"time","start":83.97,"end":84.47,"confidence":0.99658203,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.12465771287679672},{"word":"10am","start":88.45,"end":89.189995,"confidence":0.95202637,"punctuated_word":"10AM?","sentiment":"neutral","sentiment_score":0.04918418824672699},{"word":"perfect","start":89.57,"end":90.07,"confidence":0.9707031,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.3707049489021301},{"word":"absolutely","start":90.28999,"end":90.78999,"confidence":0.99902344,"punctuated_word":"Absolutely","sentiment":"positive","sentiment_score":0.4781806468963623},{"word":"perfect","start":90.85,"end":91.35,"confidence":0.9904785,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.5005347728729248},{"word":"alright","start":91.765,"end":92.005,"confidence":0.92993164,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.3010936975479126},{"word":"well","start":92.005,"end":92.325,"confidence":0.9975586,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.2602843940258026},{"word":"there's","start":92.325,"end":92.805,"confidence":0.9946289,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.2380835711956024},{"word":"no","start":92.805,"end":93.045,"confidence":0.99316406,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.1917682588100433},{"word":"time","start":93.045,"end":93.284996,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.07295529544353485},{"word":"discrepancies","start":93.284996,"end":93.784996,"confidence":1.0,"punctuated_word":"discrepancies","sentiment":"neutral","sentiment_score":0.053009968250989914},{"word":"now","start":94.005,"end":94.325,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.2594962418079376},{"word":"because","start":94.325,"end":94.645,"confidence":0.9116211,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.23979605734348297},{"word":"we're","start":94.645,"end":94.805,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.19829773902893064},{"word":"all","start":94.805,"end":94.965,"confidence":0.9980469,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.17285829782485962},{"word":"on","start":94.965,"end":95.125,"confidence":0.9892578,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.20157445967197415},{"word":"the","start":95.125,"end":95.204994,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.22017909586429596},{"word":"same","start":95.204994,"end":95.445,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.2176609039306641},{"word":"time","start":95.445,"end":95.604996,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.1273350864648819},{"word":"zone","start":95.604996,"end":96.104996,"confidence":0.94384766,"punctuated_word":"zone.","sentiment":"neutral","sentiment_score":0.18248891830444336},{"word":"so","start":96.325,"end":96.485,"confidence":0.9453125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.23924687504768372},{"word":"i'll","start":96.485,"end":96.725,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2250167429447174},{"word":"book","start":96.725,"end":96.884995,"confidence":0.99902344,"punctuated_word":"book","sentiment":"neutral","sentiment_score":0.2049383819103241},{"word":"that","start":96.884995,"end":97.125,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.19999366998672485},{"word":"in","start":97.125,"end":97.625,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.18476435542106628},{"word":"thursday","start":97.924995,"end":98.325,"confidence":0.55200195,"punctuated_word":"Thursday,","sentiment":"neutral","sentiment_score":0.2106625139713287},{"word":"the","start":98.325,"end":98.485,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.22325608134269712},{"word":"thirtieth","start":98.485,"end":98.965,"confidence":1.0,"punctuated_word":"thirtieth","sentiment":"neutral","sentiment_score":0.17360828816890717},{"word":"at","start":98.965,"end":99.125,"confidence":0.65478516,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.19313989579677585},{"word":"10am","start":99.125,"end":99.865,"confidence":0.9724121,"punctuated_word":"10AM,","sentiment":"neutral","sentiment_score":0.2507820129394531},{"word":"and","start":100.005,"end":100.165,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2502190172672272},{"word":"that'll","start":100.165,"end":100.405,"confidence":0.9975586,"punctuated_word":"that'll","sentiment":"neutral","sentiment_score":0.2211804836988449},{"word":"be","start":100.405,"end":100.564995,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.25181668996810913},{"word":"with","start":100.564995,"end":100.805,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.24451881647109985},{"word":"tommy","start":100.805,"end":101.305,"confidence":0.73706055,"punctuated_word":"Tommy.","sentiment":"neutral","sentiment_score":0.23172730207443237},{"word":"and","start":102.244995,"end":102.485,"confidence":0.9560547,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.23840385675430295},{"word":"he'll","start":102.485,"end":102.884995,"confidence":0.9995117,"punctuated_word":"he'll","sentiment":"neutral","sentiment_score":0.23572465777397156},{"word":"call","start":102.884995,"end":103.125,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.22285336256027224},{"word":"you","start":103.125,"end":103.284996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2149426192045212},{"word":"and","start":103.284996,"end":103.524994,"confidence":0.9770508,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2212959825992584},{"word":"go","start":103.524994,"end":103.685,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.22580432891845703},{"word":"through","start":103.685,"end":104.005,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.23982025682926175},{"word":"your","start":104.005,"end":104.244995,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.24572135508060455},{"word":"annual","start":104.244995,"end":104.645,"confidence":1.0,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":0.20273786783218384},{"word":"review","start":104.645,"end":104.965,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.2151634693145752},{"word":"with","start":104.965,"end":105.205,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.25136712193489075},{"word":"you","start":105.205,"end":105.602936,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.19821573793888092},{"word":"no","start":107.202934,"end":107.522934,"confidence":0.9909668,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.12845873832702637},{"word":"absolutely","start":107.522934,"end":107.84293,"confidence":0.9995117,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":0.20987468957901},{"word":"thank","start":107.84293,"end":108.00294,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3261620104312897},{"word":"you","start":108.00294,"end":108.08294,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.36075785756111145},{"word":"so","start":108.08294,"end":108.16293,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.38362306356430054},{"word":"much","start":108.16293,"end":108.242935,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.45722174644470215},{"word":"for","start":108.242935,"end":108.40294,"confidence":0.9970703,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.573922872543335},{"word":"giving","start":108.40294,"end":108.64294,"confidence":0.99902344,"punctuated_word":"giving","sentiment":"positive","sentiment_score":0.5082776546478271},{"word":"us","start":108.64294,"end":108.72294,"confidence":0.95703125,"punctuated_word":"us","sentiment":"positive","sentiment_score":0.49856439232826233},{"word":"a","start":108.72294,"end":108.80293,"confidence":0.9951172,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4880085587501526},{"word":"callback","start":108.80293,"end":109.12293,"confidence":0.99560547,"punctuated_word":"callback,","sentiment":"positive","sentiment_score":0.44024407863616943},{"word":"lauren","start":109.12293,"end":109.44293,"confidence":0.9914551,"punctuated_word":"Lauren.","sentiment":"positive","sentiment_score":0.36869901418685913},{"word":"we'll","start":109.44293,"end":109.602936,"confidence":0.99902344,"punctuated_word":"We'll","sentiment":"positive","sentiment_score":0.3337458372116089},{"word":"speak","start":109.602936,"end":109.76294,"confidence":1.0,"punctuated_word":"speak","sentiment":"positive","sentiment_score":0.3793274760246277},{"word":"to","start":109.76294,"end":109.84293,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.3224383592605591},{"word":"you","start":109.84293,"end":109.922935,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3440139889717102},{"word":"next","start":109.922935,"end":110.16293,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.29618802666664124},{"word":"week","start":110.16293,"end":110.66293,"confidence":1.0,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":0.31155529618263245},{"word":"bye","start":112.08294,"end":112.58294,"confidence":0.9909668,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.07987765967845917}],"paragraphs":{"transcript":"\nO two Financial. Larissa speaking. How may I assist you? Yeah. Of course.\n\nIf I could just grab your name, I'll look up in the system and see if we can can't can't get that scheduled. C o t t e r? Perfect. Amazing. If I could just get you quickly confirm security just, date of birth and address, and I can schedule that one.\n\nYep. Perfect. Thank you for that one. Okay. So let me see what availability that is, and I can get that one scheduled in for you.\n\nToday is Thursday. What does next week look like for you? And I can rather than squeeze something in Monday, let's go Thursday. Looking pretty free on a Thursday, the thirtieth. So you can pretty much pick your time.\n\n10AM? Perfect. Absolutely perfect. Alright. Well, there's no time discrepancies now because we're all on the same time zone.\n\nSo I'll book that in Thursday, the thirtieth at 10AM, and that'll be with Tommy. And he'll call you and go through your annual review with you. No. Absolutely. Thank you so much for giving us a callback, Lauren.\n\nWe'll speak to you next week. Bye.","paragraphs":[{"sentences":[{"text":"O two Financial.","start":2.96,"end":3.84,"sentiment":"neutral","sentiment_score":0.01744923988978068},{"text":"Larissa speaking.","start":3.84,"end":4.48,"sentiment":"neutral","sentiment_score":0.03231270611286163},{"text":"How may I assist you?","start":4.48,"end":5.7,"sentiment":"neutral","sentiment_score":0.07046940922737122},{"text":"Yeah.","start":12.975,"end":13.375,"sentiment":"neutral","sentiment_score":-0.03617458790540695},{"text":"Of course.","start":13.375,"end":14.195001,"sentiment":"neutral","sentiment_score":-0.03485550358891487}],"sentiment":"neutral","sentiment_score":0.02795650638066805,"num_words":13,"start":2.96,"end":14.195001},{"sentences":[{"text":"If I could just grab your name, I'll look up in the system and see if we can can't can't get that scheduled.","start":14.895,"end":21.315,"sentiment":"neutral","sentiment_score":-0.06638455018401146},{"text":"C o t t e r?","start":25.390001,"end":26.77,"sentiment":"neutral","sentiment_score":0.009379286939899126},{"text":"Perfect.","start":28.03,"end":28.53,"sentiment":"positive","sentiment_score":0.482973575592041},{"text":"Amazing.","start":29.550001,"end":30.050001,"sentiment":"positive","sentiment_score":0.5686999559402466},{"text":"If I could just get you quickly confirm security just, date of birth and address, and I can schedule that one.","start":30.43,"end":36.765,"sentiment":"positive","sentiment_score":0.3575074289526258}],"sentiment":"neutral","sentiment_score":0.1363223193643185,"num_words":52,"start":14.895,"end":36.765},{"sentences":[{"text":"Yep.","start":39.645,"end":40.145,"sentiment":"neutral","sentiment_score":0.08068250864744186},{"text":"Perfect.","start":45.324997,"end":45.824997,"sentiment":"positive","sentiment_score":0.5392683744430542},{"text":"Thank you for that one.","start":45.965,"end":47.105,"sentiment":"positive","sentiment_score":0.6689493060112},{"text":"Okay.","start":47.725,"end":48.204998,"sentiment":"neutral","sentiment_score":0.2712787985801697},{"text":"So let me see what availability that is, and I can get that one scheduled in for you.","start":48.204998,"end":56.33,"sentiment":"neutral","sentiment_score":0.24139833491709498}],"sentiment":"neutral","sentiment_score":0.3300440861628606,"num_words":26,"start":39.645,"end":56.33},{"sentences":[{"text":"Today is Thursday.","start":58.95,"end":59.93,"sentiment":"neutral","sentiment_score":0.07853372146685918},{"text":"What does next week look like for you?","start":60.47,"end":62.15,"sentiment":"neutral","sentiment_score":0.07740454748272896},{"text":"And I can rather than squeeze something in Monday, let's go Thursday.","start":62.15,"end":75.545,"sentiment":"neutral","sentiment_score":0.09197287758191426},{"text":"Looking pretty free on a Thursday, the thirtieth.","start":76.325,"end":80.149994,"sentiment":"neutral","sentiment_score":0.16439762525260448},{"text":"So you can pretty much pick your time.","start":82.45,"end":84.47,"sentiment":"neutral","sentiment_score":0.15086949989199638}],"sentiment":"neutral","sentiment_score":0.11488843785646634,"num_words":39,"start":58.95,"end":84.47},{"sentences":[{"text":"10AM?","start":88.45,"end":89.189995,"sentiment":"neutral","sentiment_score":0.04918418824672699},{"text":"Perfect.","start":89.57,"end":90.07,"sentiment":"positive","sentiment_score":0.3707049489021301},{"text":"Absolutely perfect.","start":90.28999,"end":91.35,"sentiment":"positive","sentiment_score":0.48935770988464355},{"text":"Alright.","start":91.765,"end":92.005,"sentiment":"neutral","sentiment_score":0.3010936975479126},{"text":"Well, there's no time discrepancies now because we're all on the same time zone.","start":92.005,"end":96.104996,"sentiment":"neutral","sentiment_score":0.18827059199767454}],"sentiment":"neutral","sentiment_score":0.22818350223334213,"num_words":19,"start":88.45,"end":96.104996},{"sentences":[{"text":"So I'll book that in Thursday, the thirtieth at 10AM, and that'll be with Tommy.","start":96.325,"end":101.305,"sentiment":"neutral","sentiment_score":0.2203247418006261},{"text":"And he'll call you and go through your annual review with you.","start":102.244995,"end":105.602936,"sentiment":"neutral","sentiment_score":0.22600421806176504},{"text":"No.","start":107.202934,"end":107.522934,"sentiment":"neutral","sentiment_score":0.12845873832702637},{"text":"Absolutely.","start":107.522934,"end":107.84293,"sentiment":"neutral","sentiment_score":0.20987468957901},{"text":"Thank you so much for giving us a callback, Lauren.","start":107.84293,"end":109.44293,"sentiment":"positive","sentiment_score":0.44054812490940093}],"sentiment":"neutral","sentiment_score":0.27591631848078507,"num_words":39,"start":96.325,"end":109.44293},{"sentences":[{"text":"We'll speak to you next week.","start":109.44293,"end":110.66293,"sentiment":"neutral","sentiment_score":0.33121149738629657},{"text":"Bye.","start":112.08294,"end":112.58294,"sentiment":"neutral","sentiment_score":0.07987765967845917}],"sentiment":"neutral","sentiment_score":0.2953066634280341,"num_words":7,"start":109.44293,"end":112.58294}]}}]},{"alternatives":[{"transcript":"Hi. I received a missed call yesterday about scheduling an appointment for an annual review. Yeah. Lauren Carter. Yep. '84, and address is Unit 460 King George Road, Dentonong. I can do either Monday afternoon, like, after one ish or Thursday or Friday, anytime. Maybe you say ten? Yep. Yep. Alright. Thank you. Alright.","confidence":0.98950195,"words":[{"word":"hi","start":6.16,"end":6.56,"confidence":0.98950195,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.0023633847013115883},{"word":"i","start":6.56,"end":6.96,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04563261568546295},{"word":"received","start":6.96,"end":7.3599997,"confidence":0.99902344,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.06523939967155457},{"word":"a","start":7.3599997,"end":7.52,"confidence":0.9863281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05864914506673813},{"word":"missed","start":7.52,"end":7.7599998,"confidence":0.99902344,"punctuated_word":"missed","sentiment":"neutral","sentiment_score":-0.07413313537836075},{"word":"call","start":7.7599998,"end":8.16,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.06475680321455002},{"word":"yesterday","start":8.16,"end":8.66,"confidence":1.0,"punctuated_word":"yesterday","sentiment":"neutral","sentiment_score":-0.06758467108011246},{"word":"about","start":8.72,"end":9.04,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.05201936885714531},{"word":"scheduling","start":9.04,"end":9.54,"confidence":0.99902344,"punctuated_word":"scheduling","sentiment":"neutral","sentiment_score":-0.03886470943689346},{"word":"an","start":9.599999,"end":9.84,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.04320219531655312},{"word":"appointment","start":9.84,"end":10.34,"confidence":1.0,"punctuated_word":"appointment","sentiment":"neutral","sentiment_score":-0.014035828411579132},{"word":"for","start":10.4,"end":10.639999,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.046343058347702026},{"word":"an","start":10.639999,"end":10.719999,"confidence":0.89208984,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.02139559760689735},{"word":"annual","start":10.719999,"end":11.12,"confidence":0.99902344,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":-0.04956354945898056},{"word":"review","start":11.12,"end":11.62,"confidence":0.99609375,"punctuated_word":"review.","sentiment":"neutral","sentiment_score":-0.0534668006002903},{"word":"yeah","start":22.015,"end":22.415,"confidence":0.9770508,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004135758150368929},{"word":"lauren","start":22.415,"end":22.815,"confidence":0.7495117,"punctuated_word":"Lauren","sentiment":"neutral","sentiment_score":0.003679637797176838},{"word":"carter","start":22.815,"end":23.315,"confidence":0.74975586,"punctuated_word":"Carter.","sentiment":"neutral","sentiment_score":0.002958496566861868},{"word":"yep","start":26.975,"end":27.475,"confidence":0.9025879,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10740377753973009},{"word":"'84","start":37.19,"end":39.29,"confidence":0.94189453,"punctuated_word":"'84,","sentiment":"neutral","sentiment_score":0.07007241994142532},{"word":"and","start":40.07,"end":40.55,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05572572350502014},{"word":"address","start":40.55,"end":41.05,"confidence":0.99121094,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.07301297783851624},{"word":"is","start":41.11,"end":41.35,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.089393250644207},{"word":"unit","start":41.35,"end":41.75,"confidence":0.99902344,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.10970842838287354},{"word":"460","start":41.75,"end":42.65,"confidence":0.9951172,"punctuated_word":"460","sentiment":"neutral","sentiment_score":0.1440854370594025},{"word":"king","start":42.87,"end":43.11,"confidence":0.9589844,"punctuated_word":"King","sentiment":"neutral","sentiment_score":0.10794244706630708},{"word":"george","start":43.11,"end":43.395,"confidence":0.9970703,"punctuated_word":"George","sentiment":"neutral","sentiment_score":0.15165922045707703},{"word":"road","start":43.395,"end":43.895,"confidence":0.5863037,"punctuated_word":"Road,","sentiment":"neutral","sentiment_score":0.12347182631492616},{"word":"dentonong","start":49.7625,"end":50.2625,"confidence":0.7626343,"punctuated_word":"Dentonong.","sentiment":"neutral","sentiment_score":0.18998247385025024},{"word":"i","start":64.69,"end":64.770004,"confidence":0.5102539,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11186181753873824},{"word":"can","start":64.770004,"end":64.93,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.12544408440589905},{"word":"do","start":64.93,"end":65.17,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1088496595621109},{"word":"either","start":65.17,"end":65.49,"confidence":0.9741211,"punctuated_word":"either","sentiment":"neutral","sentiment_score":0.11961479485034944},{"word":"monday","start":65.49,"end":65.99,"confidence":0.99902344,"punctuated_word":"Monday","sentiment":"neutral","sentiment_score":0.0994967669248581},{"word":"afternoon","start":66.05,"end":66.55,"confidence":0.97094727,"punctuated_word":"afternoon,","sentiment":"neutral","sentiment_score":0.11540579795837402},{"word":"like","start":67.01,"end":67.33,"confidence":0.9538574,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.11637638509273528},{"word":"after","start":67.33,"end":67.65,"confidence":0.8959961,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.11997981369495392},{"word":"one","start":67.65,"end":67.89,"confidence":0.9951172,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.12191683053970336},{"word":"ish","start":67.89,"end":68.175,"confidence":0.9736328,"punctuated_word":"ish","sentiment":"neutral","sentiment_score":0.1386958211660385},{"word":"or","start":68.415,"end":68.915,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.11573215574026108},{"word":"thursday","start":68.975006,"end":69.375,"confidence":0.9873047,"punctuated_word":"Thursday","sentiment":"neutral","sentiment_score":0.10905265063047408},{"word":"or","start":69.375,"end":69.535,"confidence":0.9404297,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.12215469032526016},{"word":"friday","start":69.535,"end":70.035,"confidence":0.9067383,"punctuated_word":"Friday,","sentiment":"neutral","sentiment_score":0.13892929255962372},{"word":"anytime","start":70.33501,"end":70.83501,"confidence":0.7739258,"punctuated_word":"anytime.","sentiment":"neutral","sentiment_score":0.13016636669635773},{"word":"maybe","start":86.75,"end":87.07,"confidence":0.42163086,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.06831298768520355},{"word":"you","start":87.07,"end":87.15,"confidence":0.28027344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.042913053184747696},{"word":"say","start":87.15,"end":87.310005,"confidence":0.8232422,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.0548018254339695},{"word":"ten","start":87.310005,"end":87.810005,"confidence":0.76782227,"punctuated_word":"ten?","sentiment":"neutral","sentiment_score":0.04402638599276543},{"word":"yep","start":89.55,"end":90.05,"confidence":0.7293701,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.14797890186309814},{"word":"yep","start":101.875,"end":102.375,"confidence":0.7668457,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.2015362977981567},{"word":"alright","start":105.875,"end":106.115,"confidence":0.666626,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1803109645843506},{"word":"thank","start":106.115,"end":106.354996,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2821976840496063},{"word":"you","start":106.354996,"end":106.854996,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.21763277053833008},{"word":"alright","start":110.68294,"end":111.18294,"confidence":0.967041,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.13238242268562317}],"paragraphs":{"transcript":"\nHi. I received a missed call yesterday about scheduling an appointment for an annual review. Yeah. Lauren Carter. Yep.\n\n'84, and address is Unit 460 King George Road, Dentonong. I can do either Monday afternoon, like, after one ish or Thursday or Friday, anytime. Maybe you say ten? Yep. Yep.\n\nAlright. Thank you. Alright.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.16,"end":6.56,"sentiment":"neutral","sentiment_score":-0.0023633847013115883},{"text":"I received a missed call yesterday about scheduling an appointment for an annual review.","start":6.56,"end":11.62,"sentiment":"neutral","sentiment_score":-0.04963477700948715},{"text":"Yeah.","start":22.015,"end":22.415,"sentiment":"neutral","sentiment_score":0.004135758150368929},{"text":"Lauren Carter.","start":22.415,"end":23.315,"sentiment":"neutral","sentiment_score":0.003319067182019353},{"text":"Yep.","start":26.975,"end":27.475,"sentiment":"neutral","sentiment_score":0.10740377753973009}],"sentiment":"neutral","sentiment_score":-0.03047750488315758,"num_words":19,"start":6.16,"end":27.475},{"sentences":[{"text":"'84, and address is Unit 460 King George Road, Dentonong.","start":37.19,"end":50.2625,"sentiment":"neutral","sentiment_score":0.11150542050600051},{"text":"I can do either Monday afternoon, like, after one ish or Thursday or Friday, anytime.","start":64.69,"end":70.83501,"sentiment":"neutral","sentiment_score":0.11957846184571584},{"text":"Maybe you say ten?","start":86.75,"end":87.810005,"sentiment":"neutral","sentiment_score":0.05251356307417154},{"text":"Yep.","start":89.55,"end":90.05,"sentiment":"neutral","sentiment_score":0.14797890186309814},{"text":"Yep.","start":101.875,"end":102.375,"sentiment":"neutral","sentiment_score":0.2015362977981567}],"sentiment":"neutral","sentiment_score":0.11188066402269949,"num_words":31,"start":37.19,"end":102.375},{"sentences":[{"text":"Alright.","start":105.875,"end":106.115,"sentiment":"neutral","sentiment_score":0.1803109645843506},{"text":"Thank you.","start":106.115,"end":106.854996,"sentiment":"neutral","sentiment_score":0.2499152272939682},{"text":"Alright.","start":110.68294,"end":111.18294,"sentiment":"neutral","sentiment_score":0.13238242268562317}],"sentiment":"neutral","sentiment_score":0.20313096046447754,"num_words":4,"start":105.875,"end":111.18294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: O two Financial. Larissa speaking. How may I assist you?\n\nChannel 1: Hi. I received a missed call yesterday about scheduling an appointment for an annual review.\n\nChannel 0: Yeah. Of course. If I could just grab your name, I'll look up in the system and see if we can can't can't get that scheduled.\n\nChannel 1: Yeah. Lauren Carter.\n\nChannel 0: C o t t e r?\n\nChannel 1: Yep.\n\nChannel 0: Perfect. Amazing. If I could just get you quickly confirm security just, date of birth and address, and I can schedule that one.\n\nChannel 1: '84,\n\nChannel 0: Yep.\n\nChannel 1: and address is Unit 460 King George Road,\n\nChannel 0: Perfect. Thank you for that one. Okay. So let me\n\nChannel 1: Dentonong.\n\nChannel 0: see what availability that is, and I can get that one scheduled in for you. Today is Thursday. What does next week look like for you? And I can\n\nChannel 1: I can do either Monday afternoon, like, after one ish or Thursday or Friday, anytime.\n\nChannel 0: rather than squeeze something in Monday, let's go Thursday. Looking pretty free on a Thursday, the thirtieth. So you can pretty much pick your time.\n\nChannel 1: Maybe you say ten?\n\nChannel 0: 10AM?\n\nChannel 1: Yep.\n\nChannel 0: Perfect. Absolutely perfect. Alright. Well, there's no time discrepancies now because we're all on the same time zone. So I'll book that in Thursday, the thirtieth at 10AM, and that'll be with Tommy.\n\nChannel 1: Yep.\n\nChannel 0: And he'll call you and go through your annual review with you.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: No. Absolutely. Thank you so much for giving us a callback, Lauren. We'll speak to you next week.\n\nChannel 1: Alright.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"O two Financial.","start":2.96,"end":3.84,"sentiment":"neutral","sentiment_score":0.01744923988978068},{"text":"Larissa speaking.","start":3.84,"end":4.48,"sentiment":"neutral","sentiment_score":0.03231270611286163},{"text":"How may I assist you?","start":4.48,"end":5.7,"sentiment":"neutral","sentiment_score":0.07046940922737122}],"sentiment":"neutral","sentiment_score":0.04693201780319214,"channel":0,"num_words":10,"start":2.96,"end":5.7},{"sentences":[{"text":"Hi.","start":6.16,"end":6.56,"sentiment":"neutral","sentiment_score":-0.0023633847013115883},{"text":"I received a missed call yesterday about scheduling an appointment for an annual review.","start":6.56,"end":11.62,"sentiment":"neutral","sentiment_score":-0.04963477700948715}],"sentiment":"neutral","sentiment_score":-0.04648335085560878,"channel":1,"num_words":15,"start":6.16,"end":11.62},{"sentences":[{"text":"Yeah.","start":12.975,"end":13.375,"sentiment":"neutral","sentiment_score":-0.03617458790540695},{"text":"Of course.","start":13.375,"end":14.195001,"sentiment":"neutral","sentiment_score":-0.03485550358891487},{"text":"If I could just grab your name, I'll look up in the system and see if we can can't can't get that scheduled.","start":14.895,"end":21.315,"sentiment":"neutral","sentiment_score":-0.06638455018401146}],"sentiment":"neutral","sentiment_score":-0.0627973172813654,"channel":0,"num_words":26,"start":12.975,"end":21.315},{"sentences":[{"text":"Yeah.","start":22.015,"end":22.415,"sentiment":"neutral","sentiment_score":0.004135758150368929},{"text":"Lauren Carter.","start":22.415,"end":23.315,"sentiment":"neutral","sentiment_score":0.003319067182019353}],"sentiment":"neutral","sentiment_score":0.003591297504802545,"channel":1,"num_words":3,"start":22.015,"end":23.315},{"sentences":[{"text":"C o t t e r?","start":25.390001,"end":26.77,"sentiment":"neutral","sentiment_score":0.009379286939899126}],"sentiment":"neutral","sentiment_score":0.009379286939899126,"channel":0,"num_words":6,"start":25.390001,"end":26.77},{"sentences":[{"text":"Yep.","start":26.975,"end":27.475,"sentiment":"neutral","sentiment_score":0.10740377753973009}],"sentiment":"neutral","sentiment_score":0.10740377753973009,"channel":1,"num_words":1,"start":26.975,"end":27.475},{"sentences":[{"text":"Perfect.","start":28.03,"end":28.53,"sentiment":"positive","sentiment_score":0.482973575592041},{"text":"Amazing.","start":29.550001,"end":30.050001,"sentiment":"positive","sentiment_score":0.5686999559402466},{"text":"If I could just get you quickly confirm security just, date of birth and address, and I can schedule that one.","start":30.43,"end":36.765,"sentiment":"positive","sentiment_score":0.3575074289526258}],"sentiment":"positive","sentiment_score":0.3721447625885839,"channel":0,"num_words":23,"start":28.03,"end":36.765},{"sentences":[{"text":"'84,","start":37.19,"end":39.29,"sentiment":"neutral","sentiment_score":0.07007241994142532}],"sentiment":"neutral","sentiment_score":0.07007241994142532,"channel":1,"num_words":1,"start":37.19,"end":39.29},{"sentences":[{"text":"Yep.","start":39.645,"end":40.145,"sentiment":"neutral","sentiment_score":0.08068250864744186}],"sentiment":"neutral","sentiment_score":0.08068250864744186,"channel":0,"num_words":1,"start":39.645,"end":40.145},{"sentences":[{"text":"and address is Unit 460 King George Road,","start":40.07,"end":43.895,"sentiment":"neutral","sentiment_score":0.1068749139085412}],"sentiment":"neutral","sentiment_score":0.1068749139085412,"channel":1,"num_words":8,"start":40.07,"end":43.895},{"sentences":[{"text":"Perfect.","start":45.324997,"end":45.824997,"sentiment":"positive","sentiment_score":0.5392683744430542},{"text":"Thank you for that one.","start":45.965,"end":47.105,"sentiment":"positive","sentiment_score":0.6689493060112},{"text":"Okay.","start":47.725,"end":48.204998,"sentiment":"neutral","sentiment_score":0.2712787985801697},{"text":"So let me","start":48.204998,"end":49.425,"sentiment":"neutral","sentiment_score":0.23642666141192117}],"sentiment":"positive","sentiment_score":0.4864573687314987,"channel":0,"num_words":10,"start":45.324997,"end":49.425},{"sentences":[{"text":"Dentonong.","start":49.7625,"end":50.2625,"sentiment":"neutral","sentiment_score":0.18998247385025024}],"sentiment":"neutral","sentiment_score":0.18998247385025024,"channel":1,"num_words":1,"start":49.7625,"end":50.2625},{"sentences":[{"text":"see what availability that is, and I can get that one scheduled in for you.","start":50.710003,"end":56.33,"sentiment":"neutral","sentiment_score":0.24239266961812972},{"text":"Today is Thursday.","start":58.95,"end":59.93,"sentiment":"neutral","sentiment_score":0.07853372146685918},{"text":"What does next week look like for you?","start":60.47,"end":62.15,"sentiment":"neutral","sentiment_score":0.07740454748272896},{"text":"And I can","start":62.15,"end":62.97,"sentiment":"neutral","sentiment_score":0.10174564272165298}],"sentiment":"neutral","sentiment_score":0.16537808678273497,"channel":0,"num_words":29,"start":50.710003,"end":62.97},{"sentences":[{"text":"I can do either Monday afternoon, like, after one ish or Thursday or Friday, anytime.","start":64.69,"end":70.83501,"sentiment":"neutral","sentiment_score":0.11957846184571584}],"sentiment":"neutral","sentiment_score":0.11957846184571584,"channel":1,"num_words":15,"start":64.69,"end":70.83501},{"sentences":[{"text":"rather than squeeze something in Monday, let's go Thursday.","start":73.125,"end":75.545,"sentiment":"neutral","sentiment_score":0.08871528920200136},{"text":"Looking pretty free on a Thursday, the thirtieth.","start":76.325,"end":80.149994,"sentiment":"neutral","sentiment_score":0.16439762525260448},{"text":"So you can pretty much pick your time.","start":82.45,"end":84.47,"sentiment":"neutral","sentiment_score":0.15086949989199638}],"sentiment":"neutral","sentiment_score":0.13282298415899277,"channel":0,"num_words":25,"start":73.125,"end":84.47},{"sentences":[{"text":"Maybe you say ten?","start":86.75,"end":87.810005,"sentiment":"neutral","sentiment_score":0.05251356307417154}],"sentiment":"neutral","sentiment_score":0.05251356307417154,"channel":1,"num_words":4,"start":86.75,"end":87.810005},{"sentences":[{"text":"10AM?","start":88.45,"end":89.189995,"sentiment":"neutral","sentiment_score":0.04918418824672699}],"sentiment":"neutral","sentiment_score":0.04918418824672699,"channel":0,"num_words":1,"start":88.45,"end":89.189995},{"sentences":[{"text":"Yep.","start":89.55,"end":90.05,"sentiment":"neutral","sentiment_score":0.14797890186309814}],"sentiment":"neutral","sentiment_score":0.14797890186309814,"channel":1,"num_words":1,"start":89.55,"end":90.05},{"sentences":[{"text":"Perfect.","start":89.57,"end":90.07,"sentiment":"positive","sentiment_score":0.3707049489021301},{"text":"Absolutely perfect.","start":90.28999,"end":91.35,"sentiment":"positive","sentiment_score":0.48935770988464355},{"text":"Alright.","start":91.765,"end":92.005,"sentiment":"neutral","sentiment_score":0.3010936975479126},{"text":"Well, there's no time discrepancies now because we're all on the same time zone.","start":92.005,"end":96.104996,"sentiment":"neutral","sentiment_score":0.18827059199767454},{"text":"So I'll book that in Thursday, the thirtieth at 10AM, and that'll be with Tommy.","start":96.325,"end":101.305,"sentiment":"neutral","sentiment_score":0.2203247418006261}],"sentiment":"neutral","sentiment_score":0.23003556003624742,"channel":0,"num_words":33,"start":89.57,"end":101.305},{"sentences":[{"text":"Yep.","start":101.875,"end":102.375,"sentiment":"neutral","sentiment_score":0.2015362977981567}],"sentiment":"neutral","sentiment_score":0.2015362977981567,"channel":1,"num_words":1,"start":101.875,"end":102.375},{"sentences":[{"text":"And he'll call you and go through your annual review with you.","start":102.244995,"end":105.602936,"sentiment":"neutral","sentiment_score":0.22600421806176504}],"sentiment":"neutral","sentiment_score":0.22600421806176504,"channel":0,"num_words":12,"start":102.244995,"end":105.602936},{"sentences":[{"text":"Alright.","start":105.875,"end":106.115,"sentiment":"neutral","sentiment_score":0.1803109645843506},{"text":"Thank you.","start":106.115,"end":106.854996,"sentiment":"neutral","sentiment_score":0.2499152272939682}],"sentiment":"neutral","sentiment_score":0.22671380639076233,"channel":1,"num_words":3,"start":105.875,"end":106.854996},{"sentences":[{"text":"No.","start":107.202934,"end":107.522934,"sentiment":"neutral","sentiment_score":0.12845873832702637},{"text":"Absolutely.","start":107.522934,"end":107.84293,"sentiment":"neutral","sentiment_score":0.20987468957901},{"text":"Thank you so much for giving us a callback, Lauren.","start":107.84293,"end":109.44293,"sentiment":"positive","sentiment_score":0.44054812490940093},{"text":"We'll speak to you next week.","start":109.44293,"end":110.66293,"sentiment":"neutral","sentiment_score":0.33121149738629657}],"sentiment":"positive","sentiment_score":0.3739490922954347,"channel":0,"num_words":18,"start":107.202934,"end":110.66293},{"sentences":[{"text":"Alright.","start":110.68294,"end":111.18294,"sentiment":"neutral","sentiment_score":0.13238242268562317}],"sentiment":"neutral","sentiment_score":0.13238242268562317,"channel":1,"num_words":1,"start":110.68294,"end":111.18294},{"sentences":[{"text":"Bye.","start":112.08294,"end":112.58294,"sentiment":"neutral","sentiment_score":0.07987765967845917}],"sentiment":"neutral","sentiment_score":0.07987765967845917,"channel":0,"num_words":1,"start":112.08294,"end":112.58294}]},"summary":{"result":"success","short":"The customer received a missed call from the agent regarding scheduling an appointment for an annual review. The agent confirms the customer's personal information and schedules the appointment for Thursday, the 30th at 10AM with Tommy for an annual review. The agent thanks the customer for calling and says they will speak to the customer next week."},"intents":{"segments":[{"text":"I received a missed call yesterday about scheduling an appointment for an annual review. Yeah.","start_word":11,"end_word":25,"intents":[{"intent":"Schedule annual review","confidence_score":0.3382994},{"intent":"Book appointment","confidence_score":0.055340286},{"intent":"Discuss scheduling","confidence_score":0.0006140587}]},{"text":"If I could just get you quickly confirm security just, date of birth and address, and I can schedule that one. '84, Yep.","start_word":63,"end_word":85,"intents":[{"intent":"Confirm security","confidence_score":0.81146187}]},{"text":"Today is Thursday.","start_word":120,"end_word":122,"intents":[{"intent":"Confirm availability","confidence_score":0.27747306}]}]},"sentiments":{"segments":[{"text":"O two Financial. Larissa speaking. How may I assist you? Hi. I received a missed call yesterday about scheduling an appointment for an annual review. Yeah. Of course. If I could just grab your name, I'll look up in the system and see if we can can't can't get that scheduled. Yeah. Lauren Carter. C o t t e r? Yep.","start_word":0,"end_word":60,"sentiment":"neutral","sentiment_score":-0.025374479591846463},{"text":"Perfect. Amazing. If I could just get you quickly confirm security just, date of birth and address, and I can schedule that one.","start_word":61,"end_word":83,"sentiment":"positive","sentiment_score":0.3757522702217102},{"text":"'84, Yep. and address is Unit 460 King George Road, Perfect.","start_word":84,"end_word":94,"sentiment":"neutral","sentiment_score":0.14333845674991608},{"text":"Thank you for that one.","start_word":95,"end_word":99,"sentiment":"positive","sentiment_score":0.6574743986129761},{"text":"Okay. So let me Dentonong. see what availability that is, and I can get that one scheduled in for you. Today is Thursday. What does next week look like for you? And I can I can do either Monday afternoon, like, after one ish or Thursday or Friday, anytime. rather than squeeze something in Monday, let's go Thursday. Looking pretty free on a Thursday, the thirtieth. So you can pretty much pick your time. Maybe you say ten? 10AM? Yep.","start_word":100,"end_word":179,"sentiment":"neutral","sentiment_score":0.14137041568756104},{"text":"Perfect. Absolutely perfect.","start_word":180,"end_word":182,"sentiment":"positive","sentiment_score":0.4441320598125458},{"text":"Alright. Well, there's no time discrepancies now because we're all on the same time zone. So I'll book that in Thursday, the thirtieth at 10AM, and that'll be with Tommy. Yep. And he'll call you and go through your annual review with you. Alright. Thank you. No. Absolutely.","start_word":183,"end_word":230,"sentiment":"neutral","sentiment_score":0.20781223475933075},{"text":"Thank you so much for giving us a callback, Lauren.","start_word":231,"end_word":240,"sentiment":"positive","sentiment_score":0.43876269459724426},{"text":"We'll speak to you next week. Alright. Bye.","start_word":241,"end_word":248,"sentiment":"neutral","sentiment_score":0.24553370475769043}],"average":{"sentiment":"neutral","sentiment_score":0.16174630313218452}}}}