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Good good afternoon. I I would like to speak with Ramsey. Yeah. My name is Ronald from Cloud Solution IT.\n\nSorry. Ronald? Ronald. Yep. From Cloud Solution IT.\n\nAlright. Thank you. Yeah. Good afternoon. Ramsey, it's Ronald from Cloud Solution IT.\n\nHow are you doing today? Alright. Okay. That's wonderful. Ramsey, I hope you still remember the company because the last time that we touch base with you, it was October of last year.\n\nAnd during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Ramsey, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, PowerApps, and many more. Mhmm.\n\nAlright. Alright. Okay. No. No worries.\n\nTake care. You too. 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For hire inquiries, please press 1. For fuel inquiries, press 2. For service inquiries, press 3. For accounts, press 4. For reception, press 5. Or Thank Welcome to Premier. Sharon speaking. Ramsey, can I ask who's calling? Sorry. Say it again? Your name? Mhmm. Ronald. Yep. From where? Cloud solution IT. Alright. Let me see if he's available. Okay? One moment. It's okay. Thank you for holding with Premier Hire. We'll connect you as soon as possible. Did you know that Premier Hire have specialty divisions that can help you with your specific needs, such as events, traffic, service, fuel supply, hire, or sale. We have dedicated specialists across a national network of branches that are focused on providing you with the right Premier. Ramsey speaking. Fine. Yes, mate. Yep. It sounds like all the normal things that IT companies do. At this stage, mate, we're not really looking for any MSAs, MSPs, or really anything in that regard. There's no current new opportunities for us. We're locked in with our current provider, and we do in house IT. I understand you're doing outbound cold calls, but I don't have any opportunities for you at this point. Thank you, man. Have a lovely day. 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For hire inquiries, please press 1. For fuel inquiries, press 2. For service inquiries, press 3. For accounts, press 4.\n\nFor reception, press 5. Or Thank Welcome to Premier. Sharon speaking. Ramsey, can I ask who's calling? Sorry.\n\nSay it again? Your name? Mhmm. Ronald. Yep.\n\nFrom where? Cloud solution IT. Alright. Let me see if he's available. Okay?\n\nOne moment. It's okay. Thank you for holding with Premier Hire. We'll connect you as soon as possible. Did you know that Premier Hire have specialty divisions that can help you with your specific needs, such as events, traffic, service, fuel supply, hire, or sale.\n\nWe have dedicated specialists across a national network of branches that are focused on providing you with the right Premier. Ramsey speaking. Fine. Yes, mate. Yep.\n\nIt sounds like all the normal things that IT companies do. At this stage, mate, we're not really looking for any MSAs, MSPs, or really anything in that regard. There's no current new opportunities for us. We're locked in with our current provider, and we do in house IT. I understand you're doing outbound cold calls, but I don't have any opportunities for you at this point.\n\nThank you, man. Have a lovely day. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, and welcome to Premier Services.","start":0.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.08659527264535427},{"text":"For hire inquiries, please press 1.","start":3.9199998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.0458874199539423},{"text":"For fuel inquiries, press 2.","start":6.64,"end":8.98,"sentiment":"neutral","sentiment_score":0.027938231453299524},{"text":"For service inquiries, press 3.","start":9.28,"end":12.015,"sentiment":"neutral","sentiment_score":0.020055146515369417},{"text":"For accounts, press 4.","start":12.575001,"end":14.675,"sentiment":"neutral","sentiment_score":0.020104545168578625}],"sentiment":"neutral","sentiment_score":0.04289543177359379,"num_words":26,"start":0.56,"end":14.675},{"sentences":[{"text":"For reception, press 5.","start":15.215,"end":17.235,"sentiment":"neutral","sentiment_score":0.020689735654741526},{"text":"Or Thank Welcome to Premier.","start":17.935001,"end":27.37,"sentiment":"neutral","sentiment_score":0.13460382148623468},{"text":"Sharon speaking.","start":27.37,"end":28.27,"sentiment":"neutral","sentiment_score":0.12756959721446037},{"text":"Ramsey, can I ask who's calling?","start":33.77,"end":35.79,"sentiment":"neutral","sentiment_score":0.0009844413337608178},{"text":"Sorry.","start":42.065,"end":42.305,"sentiment":"neutral","sentiment_score":-0.046045757830142975}],"sentiment":"neutral","sentiment_score":0.053932118591749005,"num_words":18,"start":15.215,"end":42.305},{"sentences":[{"text":"Say it again?","start":42.305,"end":43.204998,"sentiment":"neutral","sentiment_score":-0.037087044368187584},{"text":"Your 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sale.","start":73.15501,"end":83.9,"sentiment":"neutral","sentiment_score":0.1658544901896406}],"sentiment":"neutral","sentiment_score":0.22949180718925263,"num_words":45,"start":59.93,"end":83.9},{"sentences":[{"text":"We have dedicated specialists across a national network of branches that are focused on providing you with the right Premier.","start":84.68,"end":93.8,"sentiment":"neutral","sentiment_score":0.1898069426417351},{"text":"Ramsey speaking.","start":93.8,"end":94.7,"sentiment":"neutral","sentiment_score":0.0629804190248251},{"text":"Fine.","start":104.095,"end":104.595,"sentiment":"neutral","sentiment_score":0.2762020230293274},{"text":"Yes, mate.","start":147.21,"end":147.95001,"sentiment":"neutral","sentiment_score":0.02678379602730274},{"text":"Yep.","start":148.33,"end":148.665,"sentiment":"neutral","sentiment_score":0.03417956829071045}],"sentiment":"neutral","sentiment_score":0.16484803362534597,"num_words":26,"start":84.68,"end":148.665},{"sentences":[{"text":"It sounds like all the normal things that IT companies do.","start":148.745,"end":151.385,"sentiment":"neutral","sentiment_score":-0.020337047563357788},{"text":"At this stage, mate, we're not really looking for any MSAs, MSPs, or really anything in that regard.","start":151.385,"end":156.045,"sentiment":"neutral","sentiment_score":-0.19986205134126875},{"text":"There's no current new opportunities for us.","start":156.825,"end":159.385,"sentiment":"negative","sentiment_score":-0.351480381829398},{"text":"We're locked in with our current provider, and we do in house IT.","start":159.385,"end":162.84499,"sentiment":"neutral","sentiment_score":-0.21035163563031417},{"text":"I understand you're doing outbound cold calls, but I don't have any opportunities for you at this 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For hire inquiries, please press 1. For fuel inquiries, press 2. For service inquiries, press 3. For accounts, press 4.\n\nFor reception, press 5. Or Thank Welcome to Premier. Sharon speaking.\n\nChannel 0: Yeah. Good good afternoon. I I would like to speak with Ramsey.\n\nChannel 1: Ramsey, can I ask who's calling?\n\nChannel 0: Yeah. My name is Ronald from Cloud Solution IT.\n\nChannel 1: Sorry. Say it again? Your\n\nChannel 0: Sorry.\n\nChannel 1: name?\n\nChannel 0: Ronald? Ronald.\n\nChannel 1: Mhmm. Ronald.\n\nChannel 0: Yep.\n\nChannel 1: Yep. From where?\n\nChannel 0: From Cloud Solution IT.\n\nChannel 1: Cloud solution IT. Alright. Let me see if he's available. Okay? One moment.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: It's okay. Thank you for holding with Premier Hire. We'll connect you as soon as possible. Did you know that Premier Hire have specialty divisions that can help you with your specific needs, such as events, traffic, service, fuel supply, hire, or sale. We have dedicated specialists across a national network of branches that are focused on providing you with the right Premier.\n\nRamsey speaking.\n\nChannel 0: Yeah. Good afternoon. Ramsey, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Fine.\n\nChannel 0: Alright. Okay. That's wonderful. Ramsey, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nName of the company again, Ramsey, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, PowerApps, and many\n\nChannel 1: Yes,\n\nChannel 0: more.\n\nChannel 1: mate. Yep. It sounds like all the normal things that IT companies do. At this stage, mate, we're not really looking for any MSAs, MSPs, or really anything in that regard. There's\n\nChannel 0: Mhmm.\n\nChannel 1: no current new opportunities for us. We're locked in with our current provider, and we do in house IT. I understand\n\nChannel 0: Alright.\n\nChannel 1: you're doing outbound cold calls, but I don't have any opportunities for you at this point.\n\nChannel 0: Alright. Okay. No. No\n\nChannel 1: Thank\n\nChannel 0: worries.\n\nChannel 1: you, man. Have\n\nChannel 0: Take\n\nChannel 1: a lovely\n\nChannel 0: care.\n\nChannel 1: day. Bye bye.\n\nChannel 0: You too. Thank","paragraphs":[{"sentences":[{"text":"Hello, and welcome to Premier Services.","start":0.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.08659527264535427},{"text":"For hire inquiries, please press 1.","start":3.9199998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.0458874199539423},{"text":"For fuel inquiries, press 2.","start":6.64,"end":8.98,"sentiment":"neutral","sentiment_score":0.027938231453299524},{"text":"For service inquiries, press 3.","start":9.28,"end":12.015,"sentiment":"neutral","sentiment_score":0.020055146515369417},{"text":"For accounts, press 4.","start":12.575001,"end":14.675,"sentiment":"neutral","sentiment_score":0.020104545168578625}],"sentiment":"neutral","sentiment_score":0.04289543177359379,"channel":1,"num_words":26,"start":0.56,"end":14.675},{"sentences":[{"text":"For reception, press 5.","start":15.215,"end":17.235,"sentiment":"neutral","sentiment_score":0.020689735654741526},{"text":"Or Thank Welcome to 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IT.","start":159.385,"end":162.84499,"sentiment":"neutral","sentiment_score":-0.21035163563031417},{"text":"I understand","start":163.54094,"end":164.10094,"sentiment":"neutral","sentiment_score":-0.12254560738801956}],"sentiment":"neutral","sentiment_score":-0.24796658328601293,"channel":1,"num_words":21,"start":157.305,"end":164.10094},{"sentences":[{"text":"Alright.","start":163.825,"end":164.325,"sentiment":"neutral","sentiment_score":-0.16925418376922607}],"sentiment":"neutral","sentiment_score":-0.16925418376922607,"channel":0,"num_words":1,"start":163.825,"end":164.325},{"sentences":[{"text":"you're doing outbound cold calls, but I don't have any opportunities for you at this point.","start":164.10094,"end":167.72095,"sentiment":"neutral","sentiment_score":-0.2901970725506544}],"sentiment":"neutral","sentiment_score":-0.2901970725506544,"channel":1,"num_words":16,"start":164.10094,"end":167.72095},{"sentences":[{"text":"Alright.","start":168.30501,"end":168.80501,"sentiment":"neutral","sentiment_score":-0.004325054585933685},{"text":"Okay.","start":169.02501,"end":169.425,"sentiment":"neutral","sentiment_score":0.0030164197087287903},{"text":"No.","start":169.425,"end":169.66501,"sentiment":"neutral","sentiment_score":-0.03175094351172447},{"text":"No","start":169.66501,"end":169.905,"sentiment":"neutral","sentiment_score":-0.022315435111522675}],"sentiment":"neutral","sentiment_score":-0.01384375337511301,"channel":0,"num_words":4,"start":168.30501,"end":169.905},{"sentences":[{"text":"Thank","start":169.78094,"end":170.02094,"sentiment":"neutral","sentiment_score":0.070624940097332}],"sentiment":"neutral","sentiment_score":0.070624940097332,"channel":1,"num_words":1,"start":169.78094,"end":170.02094},{"sentences":[{"text":"worries.","start":169.905,"end":170.405,"sentiment":"neutral","sentiment_score":0.1149444729089737}],"sentiment":"neutral","sentiment_score":0.1149444729089737,"channel":0,"num_words":1,"start":169.905,"end":170.405},{"sentences":[{"text":"you, man.","start":170.02094,"end":170.50095,"sentiment":"neutral","sentiment_score":0.23516523838043213},{"text":"Have","start":170.50095,"end":170.66093,"sentiment":"neutral","sentiment_score":0.24703490734100345}],"sentiment":"neutral","sentiment_score":0.23912179470062256,"channel":1,"num_words":3,"start":170.02094,"end":170.66093},{"sentences":[{"text":"Take","start":170.625,"end":170.865,"sentiment":"positive","sentiment_score":0.4975953698158264}],"sentiment":"positive","sentiment_score":0.4975953698158264,"channel":0,"num_words":1,"start":170.625,"end":170.865},{"sentences":[{"text":"a lovely","start":170.66093,"end":171.06094,"sentiment":"positive","sentiment_score":0.553421288728714}],"sentiment":"positive","sentiment_score":0.553421288728714,"channel":1,"num_words":2,"start":170.66093,"end":171.06094},{"sentences":[{"text":"care.","start":170.865,"end":171.365,"sentiment":"positive","sentiment_score":0.423425555229187}],"sentiment":"positive","sentiment_score":0.423425555229187,"channel":0,"num_words":1,"start":170.865,"end":171.365},{"sentences":[{"text":"day.","start":171.06094,"end":171.30093,"sentiment":"neutral","sentiment_score":0.2495532333850861},{"text":"Bye bye.","start":171.30093,"end":171.96094,"sentiment":"neutral","sentiment_score":0.15289241075515747}],"sentiment":"neutral","sentiment_score":0.18511268496513367,"channel":1,"num_words":3,"start":171.06094,"end":171.96094},{"sentences":[{"text":"You too.","start":171.905,"end":172.38501,"sentiment":"neutral","sentiment_score":0.05713200569152832},{"text":"Thank","start":172.38501,"end":172.65594,"sentiment":"neutral","sentiment_score":-0.06820718199014664}],"sentiment":"neutral","sentiment_score":0.015352276464303335,"channel":0,"num_words":3,"start":171.905,"end":172.65594}]},"summary":{"result":"success","short":"A customer calls Premier Services and is directed to various options. They are then transferred to Ramsey, who they have difficulty communicating with due to a previous bad experience. Ramsey explains that they are not looking for any MSAs or MSPs and are locked into their current provider. Ramsey apologizes for the misunderstanding and the call ends politely."},"intents":{"segments":[{"text":"Hello, and welcome to Premier Services. For hire inquiries, please press 1. For fuel inquiries, press 2. For service inquiries, press 3. For accounts, press 4. For reception, press 5. Or Thank Welcome to Premier.","start_word":1,"end_word":35,"intents":[{"intent":"Connect with premier services","confidence_score":0.272728}]},{"text":"I I would like to speak with Ramsey. Ramsey, can I ask who's calling? Yeah.","start_word":41,"end_word":55,"intents":[{"intent":"Speak with ramsays","confidence_score":0.0009716471},{"intent":"Connect with premier hirses","confidence_score":0.0021981199},{"intent":"Connect with premier hirses","confidence_score":0.08901478}]},{"text":"Did you know that Premier Hire have specialty divisions that can help you with your specific needs, such as events, traffic, service, fuel supply, hire, or sale. We have dedicated specialists across a national network of branches that are focused on providing you with the right Premier. Ramsey speaking.","start_word":115,"end_word":163,"intents":[{"intent":"Connect with relevant specialists","confidence_score":0.000025587107}]},{"text":"Ramsey, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":185,"end_word":235,"intents":[{"intent":"Introduce company","confidence_score":0.014511603}]}]},"sentiments":{"segments":[{"text":"Hello, and welcome to Premier Services. For hire inquiries, please press 1. For fuel inquiries, press 2. For service inquiries, press 3. For accounts, press 4. For reception, press 5. Or Thank Welcome to Premier. Sharon speaking. Yeah. Good good afternoon. I I would like to speak with Ramsey. Ramsey, can I ask who's calling? Yeah. My name is Ronald from Cloud Solution IT. Sorry. Say it again? Your Sorry. name? Ronald? Ronald. Mhmm. Ronald. Yep. Yep. From where? From Cloud Solution IT. Cloud solution IT. Alright. Let me see if he's available. Okay? One moment. Alright. Thank you. It's okay.","start_word":0,"end_word":100,"sentiment":"neutral","sentiment_score":0.04430706799030304},{"text":"Thank you for holding with Premier Hire. We'll connect you as soon as possible.","start_word":101,"end_word":114,"sentiment":"positive","sentiment_score":0.3800956308841706},{"text":"Did you know that Premier Hire have specialty divisions that can help you with your specific needs, such as events, traffic, service, fuel supply, hire, or sale. We have dedicated specialists across a national network of branches that are focused on providing you with the right Premier. Ramsey speaking. Yeah. Good afternoon. Ramsey, it's Ronald from Cloud Solution IT. How are you doing today? Fine.","start_word":115,"end_word":179,"sentiment":"neutral","sentiment_score":0.19030417501926425},{"text":"Alright. Okay. That's wonderful.","start_word":180,"end_word":183,"sentiment":"positive","sentiment_score":0.53987056016922},{"text":"Ramsey, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Ramsey, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, PowerApps, and many Yes, more. mate. Yep. It sounds like all the normal things that IT companies do. At this stage, mate, we're not really looking for any MSAs, MSPs, or really anything in that regard. There's Mhmm.","start_word":184,"end_word":310,"sentiment":"neutral","sentiment_score":-0.0016818592557683587},{"text":"no current new opportunities for us.","start_word":311,"end_word":316,"sentiment":"negative","sentiment_score":-0.3668820559978485},{"text":"We're locked in with our current provider, and we do in house IT. I understand Alright. you're doing outbound cold calls, but I don't have any opportunities for you at this point. Alright. Okay. No. No Thank worries. you, man.","start_word":317,"end_word":356,"sentiment":"neutral","sentiment_score":-0.16573219001293182},{"text":"Have Take a lovely care.","start_word":357,"end_word":361,"sentiment":"positive","sentiment_score":0.4604538679122925},{"text":"day. Bye bye. You too.","start_word":362,"end_word":366,"sentiment":"neutral","sentiment_score":0.1436595618724823},{"text":"Thank","start_word":367,"end_word":367,"sentiment":"positive","sentiment_score":0.8099974393844604}],"average":{"sentiment":"neutral","sentiment_score":0.0521227939367745}}}}