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Prestige Cup. It's Alvin speaking.\n\nChannel 0: Oh, hi. Good day. I was trying to get a hold of Simon.\n\nChannel 1: Simon? Yes? He's available. Who should I say is calling?\n\nChannel 0: Oh, yeah. My it's Andrew. Andrew from Vigilance AI.\n\nChannel 1: Yep. Sure thing. I'll I'll pop him through now.\n\nChannel 0: Oh, thank you. Appreciate\n\nChannel 1: No worries.\n\nChannel 0: it.\n\nChannel 1: Thank you for calling Prestige Carpet. Please continue to hold. Our team know Hi,\n\nChannel 0: Oh,\n\nChannel 1: Andrew.\n\nChannel 0: Simon?\n\nChannel 1: Yes.\n\nChannel 0: Oh, hi. Yes, Simon. Well, I hope I didn't catch you in a bad time.\n\nChannel 1: What can I help you with? Sorry?\n\nChannel 0: Oh, yes. Simon, I I don't think that you still remember me, but we have actually spoken a few months ago. And, mate, at the time, you were busy. So I sent you an email with some information about our compliance ready AI MDR platform. And, Simon, just wanted to follow-up and see if now might be a better time to schedule a quick demo.\n\nChannel 1: No, mate. We we've we've got people looking at that through our our group of companies, so we're we're all good for that. Thanks, Andrew.\n\nChannel 0: Oh, I see. Alright. Great. Well, I'm just checking, Simon. But\n\nChannel 1: Yeah.\n\nChannel 0: thank\n\nChannel 1: No\n\nChannel 0: you, mate.\n\nChannel 1: worries.\n\nChannel 0: Yeah.\n\nChannel 1: I I\n\nChannel 0: Yeah. You\n\nChannel 1: appreciate\n\nChannel 0: have a great\n\nChannel 1: the\n\nChannel 0: day.\n\nChannel 1: call. Thank you. You too.\n\nChannel 0: Take care.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":4.3199997,"end":4.88,"sentiment":"positive","sentiment_score":0.3514396399259567},{"text":"Prestige Cup.","start":4.88,"end":5.52,"sentiment":"neutral","sentiment_score":0.26864053308963776},{"text":"It's Alvin speaking.","start":5.52,"end":6.58,"sentiment":"neutral","sentiment_score":0.16141549249490103}],"sentiment":"neutral","sentiment_score":0.24634383193084172,"channel":1,"num_words":7,"start":4.3199997,"end":6.58},{"sentences":[{"text":"Oh, hi.","start":7.44,"end":8.26,"sentiment":"neutral","sentiment_score":0.17771319299936295},{"text":"Good day.","start":8.72,"end":9.36,"sentiment":"neutral","sentiment_score":0.3279993534088135},{"text":"I was trying to get a hold of 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Simon is not available, so the agent leaves a message and offers to schedule a demo. Simon declines, stating that they have spoken a few months prior and that they are busy with other groups. The call ends with the agent thanking Simon and wishing him a good day."},"intents":{"segments":[{"text":"I was trying to get a hold of Simon. Simon?","start_word":11,"end_word":20,"intents":[{"intent":"Contact simon","confidence_score":0.2935885}]},{"text":"Simon, I I don't think that you still remember me, but we have actually spoken a few months ago. And, mate, at the time, you were busy. So I sent you an email with some information about our compliance ready AI MDR platform. And, Simon, just wanted to follow-up and see if now might be a better time to schedule a quick demo. No, mate.","start_word":97,"end_word":161,"intents":[{"intent":"Assist with demo scheduling","confidence_score":0.0134533085}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.34690797328948975},{"text":"Prestige Cup. It's Alvin speaking. Oh, hi. Good day. I was trying to get a hold of Simon. Simon? Yes? He's available. Who should I say is calling? Oh, yeah. My it's Andrew. Andrew from Vigilance AI. Yep. Sure thing. I'll I'll pop him through now. Oh, thank you. Appreciate No worries. it.","start_word":2,"end_word":54,"sentiment":"neutral","sentiment_score":0.13299672305583954},{"text":"Thank you for calling Prestige Carpet.","start_word":55,"end_word":60,"sentiment":"positive","sentiment_score":0.3523743748664856},{"text":"Please continue to hold. Our team know Hi, Oh, Andrew. Simon? Yes. Oh, hi. Yes, Simon. Well, I hope I didn't catch you in a bad time. What can I help you with? Sorry? Oh, yes. 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