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Yes. Yes. I'll be needing a new one. Yep.\n\nYep. Okay. Can I get the $20 one, please? Okay. Okay.\n\nThanks. 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Hello. Good morning. This is Maureen from Erto tech support. Am I speaking with Sean?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. I just wanted to ask if you'll be needing a new router or you already have one?\n\nChannel 1: Yes. I'll be needing a new one.\n\nChannel 0: Okay. Since your you opted for twenty four month contract, we you have a free router, but we need\n\nChannel 1: Yep.\n\nChannel 0: you to settle first the delivery fee for us to before we send the router. So for the standard postage, it's $20. Usually takes three to five business days to arrive at your address. While we\n\nChannel 1: Yep.\n\nChannel 0: do also have express, which which is $30 and usually takes one to three business days to arrive.\n\nChannel 1: Okay.\n\nChannel 0: So\n\nChannel 1: Can I get\n\nChannel 0: mhmm.\n\nChannel 1: the $20 one, please?\n\nChannel 0: The standard one. Okay. I'll inform our accounts department to send you an invoice. Then once the payment is settled, we'll then send the router. Probably today or tomorrow, we'll update you once it's successful.\n\nChannel 1: Okay.\n\nChannel 0: Okay.\n\nChannel 1: Okay.\n\nChannel 0: Thank you. Bye. Have\n\nChannel 1: Thanks.\n\nChannel 0: a great day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.52,"end":2.02,"sentiment":"neutral","sentiment_score":0.02435031346976757}],"sentiment":"neutral","sentiment_score":0.02435031346976757,"channel":1,"num_words":1,"start":1.52,"end":2.02},{"sentences":[{"text":"Yes.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.10286732017993928},{"text":"Hello.","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.11426633596420288},{"text":"Good morning.","start":4.0,"end":4.64,"sentiment":"positive","sentiment_score":0.36100292205810547},{"text":"This is Maureen from Erto tech support.","start":4.64,"end":7.04,"sentiment":"neutral","sentiment_score":0.20932491549423762},{"text":"Am I speaking with Sean?","start":7.04,"end":8.42,"sentiment":"neutral","sentiment_score":0.1007370263338089}],"sentiment":"neutral","sentiment_score":0.1817561900243163,"channel":0,"num_words":16,"start":2.8799999,"end":8.42},{"sentences":[{"text":"Yes.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":0.0727556049823761}],"sentiment":"neutral","sentiment_score":0.0727556049823761,"channel":1,"num_words":1,"start":8.639999,"end":9.139999},{"sentences":[{"text":"Yeah.","start":10.16,"end":10.48,"sentiment":"neutral","sentiment_score":0.0506678968667984},{"text":"I just wanted to ask if you'll be needing a new router or you already have one?","start":10.48,"end":15.675,"sentiment":"neutral","sentiment_score":-0.0007856212118092707}],"sentiment":"neutral","sentiment_score":0.0020729075703356,"channel":0,"num_words":18,"start":10.16,"end":15.675},{"sentences":[{"text":"Yes.","start":16.385,"end":16.705,"sentiment":"neutral","sentiment_score":-0.010651033371686935},{"text":"I'll be 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router.","start":27.595001,"end":33.58,"sentiment":"neutral","sentiment_score":0.01703413613140583},{"text":"So for the standard postage, it's $20.","start":33.96,"end":38.14,"sentiment":"neutral","sentiment_score":0.03390581746186529},{"text":"Usually takes three to five business days to arrive at your address.","start":38.52,"end":41.98,"sentiment":"neutral","sentiment_score":0.03208161937072873},{"text":"While we","start":42.36,"end":42.84,"sentiment":"neutral","sentiment_score":0.03174941148608923}],"sentiment":"neutral","sentiment_score":0.0261480838784741,"channel":0,"num_words":36,"start":27.595001,"end":42.84},{"sentences":[{"text":"Yep.","start":42.66,"end":43.16,"sentiment":"neutral","sentiment_score":0.05618956685066223}],"sentiment":"neutral","sentiment_score":0.05618956685066223,"channel":1,"num_words":1,"start":42.66,"end":43.16},{"sentences":[{"text":"do also have express, which which is $30 and usually takes one to three business days to 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send you an invoice.","start":57.57,"end":60.21,"sentiment":"neutral","sentiment_score":0.07793905884027481},{"text":"Then once the payment is settled, we'll then send the router.","start":60.21,"end":63.19,"sentiment":"neutral","sentiment_score":0.09619953754273328},{"text":"Probably today or tomorrow, we'll update you once it's 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you.","start":70.61094,"end":71.25094,"sentiment":"positive","sentiment_score":0.4639977216720581},{"text":"Bye.","start":71.25094,"end":71.75094,"sentiment":"positive","sentiment_score":0.3399125337600708},{"text":"Have","start":71.810936,"end":71.97094,"sentiment":"positive","sentiment_score":0.39974427223205566}],"sentiment":"positive","sentiment_score":0.41691306233406067,"channel":0,"num_words":4,"start":70.61094,"end":71.97094},{"sentences":[{"text":"Thanks.","start":71.86087,"end":72.36087,"sentiment":"positive","sentiment_score":0.5313906669616699}],"sentiment":"positive","sentiment_score":0.5313906669616699,"channel":1,"num_words":1,"start":71.86087,"end":72.36087},{"sentences":[{"text":"a great 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Maureen informs Sean that he will need to settle the delivery fee before sending the router and that it takes three to five business days to arrive. She also mentions a free router for $24 month and a $30 one which takes one to three business days to arrive. Maureen informs Sean that she will send an invoice and update him once it's successful."},"intents":{"segments":[{"text":"I just wanted to ask if you'll be needing a new router or you already have one? Yes.","start_word":19,"end_word":36,"intents":[{"intent":"Inquire about router needs","confidence_score":0.036976203}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.08049465715885162},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.3599507808685303},{"text":"This is Maureen from Erto tech support. Am I speaking with Sean? Yes. Yeah. I just wanted to ask if you'll be needing a new router or you already have one? Yes. I'll be needing a new one. Okay. Since your you opted for twenty four month contract, we you have a free router, but we need Yep. you to settle first the delivery fee for us to before we send the router. So for the standard postage, it's $20. Usually takes three to five business days to arrive at your address. While we Yep. do also have express, which which is $30 and usually takes one to three business days to arrive. Okay. So Can I get mhmm. the $20 one, please? The standard one. Okay. I'll inform our accounts department to send you an invoice. Then once the payment is settled, we'll then send the router. Probably today or tomorrow, we'll update you once it's successful. Okay. Okay. Okay.","start_word":5,"end_word":165,"sentiment":"neutral","sentiment_score":0.054187268018722534},{"text":"Thank you. Bye. Have Thanks. a great day.","start_word":166,"end_word":173,"sentiment":"positive","sentiment_score":0.5051915049552917},{"text":"Bye.","start_word":174,"end_word":174,"sentiment":"neutral","sentiment_score":0.2926437556743622}],"average":{"sentiment":"neutral","sentiment_score":0.08634823087661986}}}}