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you.","start":34.16,"end":34.98,"sentiment":"positive","sentiment_score":0.47721727192401886}],"sentiment":"positive","sentiment_score":0.47721727192401886,"channel":1,"num_words":2,"start":34.16,"end":34.98},{"sentences":[{"text":"Bye.","start":35.149998,"end":35.649998,"sentiment":"neutral","sentiment_score":0.24937370419502256}],"sentiment":"neutral","sentiment_score":0.24937370419502256,"channel":0,"num_words":1,"start":35.149998,"end":35.649998},{"sentences":[{"text":"Bye.","start":35.68,"end":36.18,"sentiment":"neutral","sentiment_score":0.09518088400363922}],"sentiment":"neutral","sentiment_score":0.09518088400363922,"channel":1,"num_words":1,"start":35.68,"end":36.18}]},"summary":{"result":"success","short":"The customer calls Tesco Ford to request that they stop using the Airtel internet. The agent informs the customer that they need to select option two, accounts, and the call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"I just wanna request to quit the using the services, please. To what?","start_word":15,"end_word":27,"intents":[{"intent":"Confirm ability to quit service","confidence_score":0.0010769231}]},{"text":"I just wanna request to quit the using the services, please. To what? Sorry.","start_word":15,"end_word":28,"intents":[{"intent":"Request to quit service","confidence_score":0.2867253}]},{"text":"Well, you've come you've come across to the wrong department. You need to select option two, accounts. Okay.","start_word":49,"end_word":66,"intents":[{"intent":"Confirm exit to department","confidence_score":0.0006460793}]},{"text":"You need to select option two, accounts. Okay. Okay. Alright.","start_word":59,"end_word":68,"intents":[{"intent":"Select option two","confidence_score":0.22298528}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.3989031910896301},{"text":"Tesco Ford. Hi. I'm just a user of the Airtel Internet. Yep. Yeah. I just wanna request to quit the using the services, please. To what? Sorry. To quit the quit using the service, please? Quit oh, you wanna cancel the service? Oh, yes, please. Yeah. Yeah. Well, you've come you've come across to the wrong department. You need to select option two, accounts. Okay. Okay. Alright. So you need I see. you yeah. Okay.","start_word":2,"end_word":76,"sentiment":"neutral","sentiment_score":-0.09426213800907136},{"text":"Thank you. Thank you.","start_word":77,"end_word":80,"sentiment":"positive","sentiment_score":0.4645113348960877},{"text":"Bye. Bye.","start_word":81,"end_word":82,"sentiment":"neutral","sentiment_score":0.18879997730255127}],"average":{"sentiment":"neutral","sentiment_score":-0.04552698491224602}}}}