{"metadata":{"transaction_key":"deprecated","request_id":"01a0e6c4-a802-7a90-8222-55e347f85c7f","sha256":"59267e350f3c59461fcbf1dc1e9fdd32a21702e2b1e92042a8d29b05483c3cca","created":"2026-09-28T06:47:24.610Z","duration":9.935938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":34},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling Matt from Mills Fright. I'll contact your call. Can you please leave a message, and I'll call you back?","confidence":0.9951172,"words":[{"word":"thank","start":0.56,"end":0.79999995,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.22648325562477112},{"word":"you","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.034471869468688965},{"word":"for","start":0.96,"end":1.12,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11752533912658691},{"word":"calling","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.10884356498718262},{"word":"matt","start":1.36,"end":1.5999999,"confidence":0.8769531,"punctuated_word":"Matt","sentiment":"neutral","sentiment_score":0.10749468207359314},{"word":"from","start":1.5999999,"end":1.8399999,"confidence":0.8984375,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.2772384583950043},{"word":"mills","start":1.8399999,"end":2.1599998,"confidence":0.6152344,"punctuated_word":"Mills","sentiment":"neutral","sentiment_score":0.004104167222976685},{"word":"fright","start":2.1599998,"end":2.3999999,"confidence":0.5711263,"punctuated_word":"Fright.","sentiment":"neutral","sentiment_score":-0.1656341254711151},{"word":"i'll","start":2.3999999,"end":2.6399999,"confidence":0.907959,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0591668002307415},{"word":"contact","start":2.6399999,"end":3.04,"confidence":0.9951172,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.2839972972869873},{"word":"your","start":3.04,"end":3.1999998,"confidence":0.97998047,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.13004767894744873},{"word":"call","start":3.1999998,"end":3.4399998,"confidence":0.9995117,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.10001718997955322},{"word":"can","start":3.4399998,"end":3.6,"confidence":0.99316406,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.11321406811475754},{"word":"you","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1242598071694374},{"word":"please","start":3.76,"end":4.0,"confidence":0.87890625,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.13987746834754944},{"word":"leave","start":4.0,"end":4.16,"confidence":0.9863281,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.15122094750404358},{"word":"a","start":4.16,"end":4.3199997,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.19890156388282776},{"word":"message","start":4.3199997,"end":4.72,"confidence":0.7548828,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.1406630575656891},{"word":"and","start":4.72,"end":4.88,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08491609990596771},{"word":"i'll","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.08748005330562592},{"word":"call","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.19732850790023804},{"word":"you","start":5.2,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.15330958366394043},{"word":"back","start":5.2799997,"end":5.7799997,"confidence":0.8569336,"punctuated_word":"back?","sentiment":"neutral","sentiment_score":-0.08545546233654022}],"paragraphs":{"transcript":"\nThank you for calling Matt from Mills Fright. I'll contact your call. Can you please leave a message, and I'll call you back?","paragraphs":[{"sentences":[{"text":"Thank you for calling Matt from Mills Fright.","start":0.56,"end":2.3999999,"sentiment":"neutral","sentiment_score":-0.007704604417085648},{"text":"I'll contact your call.","start":2.3999999,"end":3.4399998,"sentiment":"neutral","sentiment_score":-0.1433072416111827},{"text":"Can you please leave a message, and I'll call you back?","start":3.4399998,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.13423878360878339}],"sentiment":"neutral","sentiment_score":-0.09180401832513187,"num_words":23,"start":0.56,"end":5.7799997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Matt from Mills Fright. I'll contact your call. Can you please leave a message, and I'll call you back?","paragraphs":[{"sentences":[{"text":"Thank you for calling Matt from Mills Fright.","start":0.56,"end":2.3999999,"sentiment":"neutral","sentiment_score":-0.007704604417085648},{"text":"I'll contact your call.","start":2.3999999,"end":3.4399998,"sentiment":"neutral","sentiment_score":-0.1433072416111827},{"text":"Can you please leave a message, and I'll call you back?","start":3.4399998,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.13423878360878339}],"sentiment":"neutral","sentiment_score":-0.09180401832513187,"channel":1,"num_words":23,"start":0.56,"end":5.7799997}]},"summary":{"result":"success","short":"Thank you for calling Matt from Mills Fright. I'll contact your call. Can you please leave a message, and I'll call you back?"},"intents":{"segments":[{"text":"Can you please leave a message, and I'll call you back?","start_word":12,"end_word":22,"intents":[{"intent":"Call back","confidence_score":0.18445748}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Matt from Mills Fright. I'll contact your call. Can you please leave a message, and I'll call you back?","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":-0.09804844856262208}],"average":{"sentiment":"neutral","sentiment_score":-0.09804844856262208}}}}