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This is Alison Gill, CEO of Braveheart. Thanks for your call. Please send a text to this number or email me at ageal@bravehearts.org.au. This mailbox is not monitored. Thanks again for your 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,{"word":"call","start":19.695,"end":20.195,"confidence":0.9995117,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.3865758180618286}],"paragraphs":{"transcript":"\nHello. This is Alison Gill, CEO of Braveheart. Thanks for your call. Please send a text to this number or email me at ageal@bravehearts.org.au. This mailbox is not monitored.\n\nThanks again for your call.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.24,"end":2.72,"sentiment":"neutral","sentiment_score":0.08692674338817596},{"text":"This is Alison Gill, CEO of Braveheart.","start":2.72,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.12863061896392278},{"text":"Thanks for your call.","start":6.48,"end":7.7,"sentiment":"positive","sentiment_score":0.6780933886766434},{"text":"Please send a text to this number or email me at ageal@bravehearts.org.au.","start":8.0,"end":16.415,"sentiment":"neutral","sentiment_score":0.0993799672772487},{"text":"This mailbox is not monitored.","start":16.415,"end":18.355,"sentiment":"neutral","sentiment_score":-0.12139318585395813}],"sentiment":"neutral","sentiment_score":0.14776925203101388,"num_words":29,"start":2.24,"end":18.355},{"sentences":[{"text":"Thanks again for your call.","start":18.735,"end":20.195,"sentiment":"positive","sentiment_score":0.4492511749267578}],"sentiment":"positive","sentiment_score":0.4492511749267578,"num_words":5,"start":18.735,"end":20.195}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Alison Gill, CEO of Braveheart. Thanks for your call. Please send a text to this number or email me at ageal@bravehearts.org.au. This mailbox is not monitored.\n\nThanks again for your call.\n\nChannel 0: Hey, Allison. This is Henry. Just calling back from TechnoOne. We reached out to you guys around twelve months ago, October last year, just to see what you guys are doing with IT services. You guys mentioned you were all set for the time, but to try again in another twelve months.\n\nSo that's what I'm doing. Just touching base, seeing how you guys are going, and whether or not you guys are up for a free review. I'll try and call back a little bit later on. Hope to talk to you then. But you have a wonderful rest of your day.\n\nCheers.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.24,"end":2.72,"sentiment":"neutral","sentiment_score":0.08692674338817596},{"text":"This is Alison Gill, CEO of Braveheart.","start":2.72,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.12863061896392278},{"text":"Thanks for your call.","start":6.48,"end":7.7,"sentiment":"positive","sentiment_score":0.6780933886766434},{"text":"Please send a text to this number or email me at ageal@bravehearts.org.au.","start":8.0,"end":16.415,"sentiment":"neutral","sentiment_score":0.0993799672772487},{"text":"This mailbox is not monitored.","start":16.415,"end":18.355,"sentiment":"neutral","sentiment_score":-0.12139318585395813}],"sentiment":"neutral","sentiment_score":0.14776925203101388,"channel":1,"num_words":29,"start":2.24,"end":18.355},{"sentences":[{"text":"Thanks again for your call.","start":18.735,"end":20.195,"sentiment":"positive","sentiment_score":0.4492511749267578}],"sentiment":"positive","sentiment_score":0.4492511749267578,"channel":1,"num_words":5,"start":18.735,"end":20.195},{"sentences":[{"text":"Hey, Allison.","start":22.035,"end":22.855,"sentiment":"neutral","sentiment_score":0.12828456610441208},{"text":"This is Henry.","start":22.994999,"end":23.794998,"sentiment":"neutral","sentiment_score":0.08727067212263744},{"text":"Just calling back from TechnoOne.","start":23.794998,"end":25.335,"sentiment":"neutral","sentiment_score":0.11882261484861374},{"text":"We reached out to you guys around twelve months ago, October last year, just to see what you guys are doing with IT services.","start":25.555,"end":31.89,"sentiment":"neutral","sentiment_score":0.09807406241695087},{"text":"You guys mentioned you were all set for the time, but to try again in another twelve months.","start":32.11,"end":36.05,"sentiment":"neutral","sentiment_score":-0.012838069556487931}],"sentiment":"neutral","sentiment_score":0.06221512440018929,"channel":0,"num_words":52,"start":22.035,"end":36.05},{"sentences":[{"text":"So that's what I'm doing.","start":36.43,"end":37.309998,"sentiment":"neutral","sentiment_score":0.17844341099262237},{"text":"Just touching base, seeing how you guys are going, and whether or not you guys are up for a free review.","start":37.309998,"end":42.042934,"sentiment":"neutral","sentiment_score":0.19089457570087343},{"text":"I'll try and call back a little bit later on.","start":42.502937,"end":44.102936,"sentiment":"neutral","sentiment_score":0.12171664014458657},{"text":"Hope to talk to you then.","start":44.102936,"end":45.482937,"sentiment":"positive","sentiment_score":0.40320468445618945},{"text":"But you have a wonderful rest of your day.","start":45.782936,"end":47.462936,"sentiment":"positive","sentiment_score":0.6757158901956346}],"sentiment":"neutral","sentiment_score":0.2866439346004935,"channel":0,"num_words":51,"start":36.43,"end":47.462936},{"sentences":[{"text":"Cheers.","start":47.462936,"end":47.962936,"sentiment":"positive","sentiment_score":0.40470343828201294}],"sentiment":"positive","sentiment_score":0.40470343828201294,"channel":0,"num_words":1,"start":47.462936,"end":47.962936}]},"summary":{"result":"success","short":"The CEO of Braveheart, Alison Gill, thanks the caller for their call and provides instructions on how to leave a message. She then reaches out to the caller, Henry from TechnoOne, to follow up on their IT services and offers a free review. She plans to call back later and wishes them a good day."},"intents":{"segments":[{"text":"Please send a text to this number or email me at ageal@bravehearts.org.au.","start_word":12,"end_word":23,"intents":[{"intent":"Request text","confidence_score":0.015457186}]},{"text":"We reached out to you guys around twelve months ago, October last year, just to see what you guys are doing with IT services.","start_word":44,"end_word":67,"intents":[{"intent":"Check on it services","confidence_score":0.050656572}]},{"text":"You guys mentioned you were all set for the time, but to try again in another twelve months.","start_word":68,"end_word":85,"intents":[{"intent":"Try again later","confidence_score":0.003799424}]},{"text":"Just touching base, seeing how you guys are going, and whether or not you guys are up for a free review.","start_word":91,"end_word":111,"intents":[{"intent":"Schedule review","confidence_score":0.33568737}]}]},"sentiments":{"segments":[{"text":"Hello. This is Alison Gill, CEO of Braveheart.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.13517670333385468},{"text":"Thanks for your call.","start_word":8,"end_word":11,"sentiment":"positive","sentiment_score":0.6632248163223267},{"text":"Please send a text to this number or email me at ageal@bravehearts.org.au. This mailbox is not monitored.","start_word":12,"end_word":28,"sentiment":"neutral","sentiment_score":0.057098474353551865},{"text":"Thanks again for your call.","start_word":29,"end_word":33,"sentiment":"positive","sentiment_score":0.4388052821159363},{"text":"Hey, Allison. This is Henry. Just calling back from TechnoOne. We reached out to you guys around twelve months ago, October last year, just to see what you guys are doing with IT services. You guys mentioned you were all set for the time, but to try again in another twelve months. So that's what I'm doing. 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