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morning. Bellerle King and Associates. Catherine speaking. For who? Sorry?\n\nBrandon? And, Andrea, what was it in relation to? Cybersecurity. Can I get your details and get him to return your call? No.\n\nIf he was available, I would put the call through. He's not available, I believe, pretty much for the whole day because he's in a hearing. No worries. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.71999997,"end":1.1999999,"sentiment":"positive","sentiment_score":0.35039809346199036},{"text":"Bellerle King and Associates.","start":1.1999999,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.2015904225409031},{"text":"Catherine speaking.","start":2.3999999,"end":3.3,"sentiment":"neutral","sentiment_score":0.0673675499856472},{"text":"For who?","start":10.559999,"end":11.12,"sentiment":"neutral","sentiment_score":-0.018863661214709282},{"text":"Sorry?","start":11.12,"end":11.62,"sentiment":"neutral","sentiment_score":-0.014190944842994211}],"sentiment":"neutral","sentiment_score":0.14454315543513407,"num_words":11,"start":0.71999997,"end":11.62},{"sentences":[{"text":"Brandon?","start":19.135,"end":19.535,"sentiment":"neutral","sentiment_score":0.003062558826059103},{"text":"And, Andrea, what was it in relation to?","start":19.535,"end":22.115,"sentiment":"neutral","sentiment_score":-0.0031703366548754275},{"text":"Cybersecurity.","start":26.335,"end":26.835,"sentiment":"neutral","sentiment_score":-0.0013757385313510897},{"text":"Can I get your details and get him to return your call?","start":27.88,"end":30.779999,"sentiment":"neutral","sentiment_score":0.00986544213568171},{"text":"No.","start":33.879997,"end":34.12,"sentiment":"neutral","sentiment_score":-0.2850891947746277}],"sentiment":"neutral","sentiment_score":-0.00827738096046707,"num_words":23,"start":19.135,"end":34.12},{"sentences":[{"text":"If he was available, I would put the call through.","start":34.12,"end":35.96,"sentiment":"neutral","sentiment_score":-0.28060007840394974},{"text":"He's not available, I believe, pretty much for the whole day because he's in a hearing.","start":35.96,"end":40.379997,"sentiment":"negative","sentiment_score":-0.4701302070170641},{"text":"No worries.","start":48.985,"end":49.725002,"sentiment":"neutral","sentiment_score":0.10096956789493562},{"text":"Bye.","start":49.785,"end":50.285,"sentiment":"neutral","sentiment_score":0.0656203031539917}],"sentiment":"negative","sentiment_score":-0.34691464335754,"num_words":29,"start":34.12,"end":50.285}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning. Bellerle King and Associates. Catherine speaking.\n\nChannel 0: Oh, hi, Catherine. I'm trying to get a hold of the IT department.\n\nChannel 1: For who? Sorry?\n\nChannel 0: Oh, yeah. My name is Andrew. I'm trying to get a hold of Brennan. Mhmm.\n\nChannel 1: Brandon? And, Andrea, what was it in relation to?\n\nChannel 0: Oh, yeah. It's regarding cybersecurity.\n\nChannel 1: Cybersecurity. Can I get your details and get him to return your call?\n\nChannel 0: Oh, is that available?\n\nChannel 1: No. If he was available, I would put the call through. He's not available, I believe, pretty much for the whole day because he's in a hearing.\n\nChannel 0: Oh, gotcha. Well, that's probably why it's not answering. It's alright. I just wanted to check. But thank you.\n\nChannel 1: No worries. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.71999997,"end":1.1999999,"sentiment":"positive","sentiment_score":0.35039809346199036},{"text":"Bellerle King and Associates.","start":1.1999999,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.2015904225409031},{"text":"Catherine speaking.","start":2.3999999,"end":3.3,"sentiment":"neutral","sentiment_score":0.0673675499856472}],"sentiment":"neutral","sentiment_score":0.20523662213236094,"channel":1,"num_words":8,"start":0.71999997,"end":3.3},{"sentences":[{"text":"Oh, hi, Catherine.","start":4.08,"end":5.22,"sentiment":"neutral","sentiment_score":0.01852978424479564},{"text":"I'm trying to get a hold of the IT department.","start":5.6,"end":9.22,"sentiment":"neutral","sentiment_score":-0.009950986132025719}],"sentiment":"neutral","sentiment_score":-0.003378500660451559,"channel":0,"num_words":13,"start":4.08,"end":9.22},{"sentences":[{"text":"For who?","start":10.559999,"end":11.12,"sentiment":"neutral","sentiment_score":-0.018863661214709282},{"text":"Sorry?","start":11.12,"end":11.62,"sentiment":"neutral","sentiment_score":-0.014190944842994211}],"sentiment":"neutral","sentiment_score":-0.01730608909080426,"channel":1,"num_words":3,"start":10.559999,"end":11.62},{"sentences":[{"text":"Oh, yeah.","start":12.965,"end":13.365,"sentiment":"neutral","sentiment_score":0.009185860864818096},{"text":"My name is Andrew.","start":13.365,"end":14.425,"sentiment":"neutral","sentiment_score":0.016804146580398083},{"text":"I'm trying to get a hold of Brennan.","start":14.485,"end":16.744999,"sentiment":"neutral","sentiment_score":0.01171416463330388},{"text":"Mhmm.","start":18.885,"end":19.385,"sentiment":"neutral","sentiment_score":0.003980779089033604}],"sentiment":"neutral","sentiment_score":0.012218826947112878,"channel":0,"num_words":15,"start":12.965,"end":19.385},{"sentences":[{"text":"Brandon?","start":19.135,"end":19.535,"sentiment":"neutral","sentiment_score":0.003062558826059103},{"text":"And, Andrea, what was it in relation to?","start":19.535,"end":22.115,"sentiment":"neutral","sentiment_score":-0.0031703366548754275}],"sentiment":"neutral","sentiment_score":-0.0024777927125493684,"channel":1,"num_words":9,"start":19.135,"end":22.115},{"sentences":[{"text":"Oh, yeah.","start":22.805,"end":23.205,"sentiment":"neutral","sentiment_score":0.0024818088859319687},{"text":"It's regarding cybersecurity.","start":23.205,"end":24.425,"sentiment":"neutral","sentiment_score":0.0010272250122701128}],"sentiment":"neutral","sentiment_score":0.0016090585617348553,"channel":0,"num_words":5,"start":22.805,"end":24.425},{"sentences":[{"text":"Cybersecurity.","start":26.335,"end":26.835,"sentiment":"neutral","sentiment_score":-0.0013757385313510897},{"text":"Can I get your details and get him to return your call?","start":27.88,"end":30.779999,"sentiment":"neutral","sentiment_score":0.00986544213568171}],"sentiment":"neutral","sentiment_score":0.00900073593052534,"channel":1,"num_words":13,"start":26.335,"end":30.779999},{"sentences":[{"text":"Oh, is that available?","start":31.43,"end":32.81,"sentiment":"neutral","sentiment_score":-0.02186162117868662}],"sentiment":"neutral","sentiment_score":-0.02186162117868662,"channel":0,"num_words":4,"start":31.43,"end":32.81},{"sentences":[{"text":"No.","start":33.879997,"end":34.12,"sentiment":"neutral","sentiment_score":-0.2850891947746277},{"text":"If he was available, I would put the call through.","start":34.12,"end":35.96,"sentiment":"neutral","sentiment_score":-0.28060007840394974},{"text":"He's not available, I believe, pretty much for the whole day because he's in a hearing.","start":35.96,"end":40.379997,"sentiment":"negative","sentiment_score":-0.4701302070170641}],"sentiment":"negative","sentiment_score":-0.39308049226248704,"channel":1,"num_words":27,"start":33.879997,"end":40.379997},{"sentences":[{"text":"Oh, gotcha.","start":41.665,"end":42.565,"sentiment":"neutral","sentiment_score":-0.21345043182373047},{"text":"Well, that's probably why it's not answering.","start":42.625,"end":44.805,"sentiment":"neutral","sentiment_score":-0.3041280784777233},{"text":"It's alright.","start":45.184998,"end":45.825,"sentiment":"neutral","sentiment_score":-0.09092026483267546},{"text":"I just wanted to check.","start":45.825,"end":47.204998,"sentiment":"neutral","sentiment_score":-0.014922443032264709},{"text":"But thank you.","start":47.745,"end":48.645,"sentiment":"neutral","sentiment_score":0.26107009251912433}],"sentiment":"neutral","sentiment_score":-0.10679157264530659,"channel":0,"num_words":19,"start":41.665,"end":48.645},{"sentences":[{"text":"No worries.","start":48.985,"end":49.725002,"sentiment":"neutral","sentiment_score":0.10096956789493562},{"text":"Bye.","start":49.785,"end":50.285,"sentiment":"neutral","sentiment_score":0.0656203031539917}],"sentiment":"neutral","sentiment_score":0.0891864796479543,"channel":1,"num_words":3,"start":48.985,"end":50.285}]},"summary":{"result":"success","short":"The customer, Andrew, is trying to reach the IT department at Bellerle King and Associates regarding cybersecurity and asks Catherine for her details to get the call through the IT department. Catherine informs Andrew that the IT department is busy but will have the IT department return his call."},"intents":{"segments":[{"text":"My name is Andrew. I'm trying to get a hold of Brennan. Mhmm. Brandon?","start_word":26,"end_word":39,"intents":[{"intent":"Get a hold of brinan","confidence_score":0.18072014},{"intent":"Get brinan's information","confidence_score":0.025943311}]},{"text":"Can I get your details and get him to return your call? Oh, is that available?","start_word":54,"end_word":69,"intents":[{"intent":"Request return call from brinan","confidence_score":0.000112589405}]},{"text":"Oh, is that available? No.","start_word":66,"end_word":70,"intents":[{"intent":"Check availability","confidence_score":0.028405262}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.3471716642379761},{"text":"Bellerle King and Associates. Catherine speaking. Oh, hi, Catherine. I'm trying to get a hold of the IT department. For who? Sorry? Oh, yeah. My name is Andrew. I'm trying to get a hold of Brennan. Mhmm. Brandon? And, Andrea, what was it in relation to? Oh, yeah. It's regarding cybersecurity. Cybersecurity. Can I get your details and get him to return your call? Oh, is that available? No. If he was available, I would put the call through.","start_word":2,"end_word":80,"sentiment":"neutral","sentiment_score":-0.02133780717849731},{"text":"He's not available, I believe, pretty much for the whole day because he's in a hearing.","start_word":81,"end_word":96,"sentiment":"negative","sentiment_score":-0.4597080051898956},{"text":"Oh, gotcha. Well, that's probably why it's not answering. It's alright. I just wanted to check. But thank you. No worries. Bye.","start_word":97,"end_word":118,"sentiment":"neutral","sentiment_score":-0.100813090801239}],"average":{"sentiment":"neutral","sentiment_score":-0.0902940962049696}}}}