{"metadata":{"transaction_key":"deprecated","request_id":"019dd7e9-f877-7630-8057-fccae8f2a39d","sha256":"77f625f46eca990f2029a1ff32bc1983012e25a771c5884b3cb3ee65a6987426","created":"2026-04-29T06:25:29.336Z","duration":44.927937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":157,"output_tokens":53},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":177,"output_tokens":177},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":177,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon, Mitchell. Good. How are you, sir? What's the mobile number? Yeah. Well, we don't we don't do any numbers, unfortunately, here in Australia. You ran up the wrong company. You'll need to get in contact with Airtel India. Unfortunately, we're not the same company. I only found out a while ago we have the same name, but different company. Thank you. Bye.","confidence":0.9980469,"words":[{"word":"good","start":0.24,"end":0.48,"confidence":0.99121094,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.31843626499176025},{"word":"afternoon","start":0.48,"end":0.98,"confidence":0.9621582,"punctuated_word":"afternoon,","sentiment":"neutral","sentiment_score":0.2808588743209839},{"word":"mitchell","start":1.04,"end":1.54,"confidence":0.7885742,"punctuated_word":"Mitchell.","sentiment":"neutral","sentiment_score":0.2779400050640106},{"word":"good","start":4.56,"end":4.88,"confidence":0.7595215,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.46434539556503296},{"word":"how","start":4.88,"end":5.04,"confidence":0.99902344,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3992251455783844},{"word":"are","start":5.04,"end":5.2,"confidence":0.9951172,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2929631769657135},{"word":"you","start":5.2,"end":5.3599997,"confidence":0.9980469,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.34109973907470703},{"word":"sir","start":5.3599997,"end":5.8599997,"confidence":1.0,"punctuated_word":"sir?","sentiment":"positive","sentiment_score":0.34918150305747986},{"word":"what's","start":21.215,"end":21.535,"confidence":0.9038086,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.011267952620983124},{"word":"the","start":21.535,"end":21.615,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012650452554225922},{"word":"mobile","start":21.615,"end":22.015,"confidence":0.9951172,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.014261610805988312},{"word":"number","start":22.015,"end":22.515,"confidence":0.99902344,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.014211121946573256},{"word":"yeah","start":25.294998,"end":25.615,"confidence":0.9916992,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.019827950745821},{"word":"well","start":25.615,"end":26.115,"confidence":0.9946289,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.1475473791360855},{"word":"we","start":26.255,"end":26.335,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.21744687855243683},{"word":"don't","start":26.335,"end":26.654999,"confidence":0.9914551,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.23577985167503357},{"word":"we","start":26.654999,"end":26.814999,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.27497804164886475},{"word":"don't","start":26.814999,"end":27.055,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.26823729276657104},{"word":"do","start":27.055,"end":27.215,"confidence":0.98095703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.2653895914554596},{"word":"any","start":27.215,"end":27.455,"confidence":0.8671875,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.2524271011352539},{"word":"numbers","start":27.455,"end":27.775,"confidence":0.90356445,"punctuated_word":"numbers,","sentiment":"neutral","sentiment_score":-0.28043919801712036},{"word":"unfortunately","start":27.775,"end":28.255,"confidence":0.9914551,"punctuated_word":"unfortunately,","sentiment":"negative","sentiment_score":-0.4356028437614441},{"word":"here","start":28.255,"end":28.414999,"confidence":1.0,"punctuated_word":"here","sentiment":"negative","sentiment_score":-0.42206335067749023},{"word":"in","start":28.414999,"end":28.575,"confidence":0.99902344,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.3471468389034271},{"word":"australia","start":28.575,"end":29.055,"confidence":0.9980469,"punctuated_word":"Australia.","sentiment":"negative","sentiment_score":-0.36081042885780334},{"word":"you","start":29.055,"end":29.215,"confidence":0.99902344,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.5544500350952148},{"word":"ran","start":29.215,"end":29.455,"confidence":0.69384766,"punctuated_word":"ran","sentiment":"negative","sentiment_score":-0.5777503252029419},{"word":"up","start":29.455,"end":29.615,"confidence":0.91748047,"punctuated_word":"up","sentiment":"negative","sentiment_score":-0.48163753747940063},{"word":"the","start":29.615,"end":29.695,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5042329430580139},{"word":"wrong","start":29.695,"end":29.935,"confidence":1.0,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.4826785326004028},{"word":"company","start":29.935,"end":30.435,"confidence":0.98217773,"punctuated_word":"company.","sentiment":"negative","sentiment_score":-0.49824678897857666},{"word":"you'll","start":30.69,"end":30.93,"confidence":0.8991699,"punctuated_word":"You'll","sentiment":"neutral","sentiment_score":-0.28533557057380676},{"word":"need","start":30.93,"end":31.17,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.31147024035453796},{"word":"to","start":31.17,"end":31.25,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.31629225611686707},{"word":"get","start":31.25,"end":31.49,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.26921164989471436},{"word":"in","start":31.49,"end":31.73,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2612573206424713},{"word":"contact","start":31.73,"end":32.13,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"negative","sentiment_score":-0.3374595046043396},{"word":"with","start":32.13,"end":32.37,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.3190436363220215},{"word":"airtel","start":32.37,"end":32.690002,"confidence":0.9838867,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.1641806960105896},{"word":"india","start":32.690002,"end":33.190002,"confidence":0.98168945,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.24597036838531497},{"word":"unfortunately","start":33.65,"end":34.13,"confidence":0.9995117,"punctuated_word":"Unfortunately,","sentiment":"neutral","sentiment_score":-0.29488736391067505},{"word":"we're","start":34.13,"end":34.29,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.30037957429885864},{"word":"not","start":34.29,"end":34.53,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.30362868309020996},{"word":"the","start":34.53,"end":34.61,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3086322247982025},{"word":"same","start":34.61,"end":34.85,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.33008894324302673},{"word":"company","start":34.85,"end":35.25,"confidence":0.9995117,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.3254581689834595},{"word":"i","start":35.25,"end":35.41,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2245662957429886},{"word":"only","start":35.41,"end":35.65,"confidence":0.9921875,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.1708826720714569},{"word":"found","start":35.65,"end":35.89,"confidence":1.0,"punctuated_word":"found","sentiment":"neutral","sentiment_score":-0.17226047813892365},{"word":"out","start":35.89,"end":36.39,"confidence":0.9921875,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.19011344015598297},{"word":"a","start":36.45,"end":36.61,"confidence":0.9135742,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.19262349605560303},{"word":"while","start":36.61,"end":36.77,"confidence":0.99902344,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.18413761258125305},{"word":"ago","start":36.77,"end":37.010002,"confidence":1.0,"punctuated_word":"ago","sentiment":"neutral","sentiment_score":-0.1670297235250473},{"word":"we","start":37.010002,"end":37.170002,"confidence":0.5708008,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.20065513253211975},{"word":"have","start":37.170002,"end":37.41,"confidence":0.9838867,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1832437515258789},{"word":"the","start":37.41,"end":37.49,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.194307342171669},{"word":"same","start":37.49,"end":37.73,"confidence":0.99902344,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.16310563683509827},{"word":"name","start":37.73,"end":37.97,"confidence":0.8039551,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.26652592420578003},{"word":"but","start":37.97,"end":38.21,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.15212590992450714},{"word":"different","start":38.21,"end":38.61,"confidence":0.9614258,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.17615950107574463},{"word":"company","start":38.61,"end":39.11,"confidence":1.0,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.23783108592033383},{"word":"thank","start":42.37,"end":42.61,"confidence":0.9428711,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2206625938415527},{"word":"you","start":42.61,"end":42.77,"confidence":0.92626953,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.20908746123313904},{"word":"bye","start":42.77,"end":43.27,"confidence":0.99560547,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.0997721329331398}],"paragraphs":{"transcript":"\nGood afternoon, Mitchell. Good. How are you, sir? What's the mobile number? Yeah.\n\nWell, we don't we don't do any numbers, unfortunately, here in Australia. You ran up the wrong company. You'll need to get in contact with Airtel India. Unfortunately, we're not the same company. I only found out a while ago we have the same name, but different company.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Mitchell.","start":0.24,"end":1.54,"sentiment":"neutral","sentiment_score":0.2924117147922516},{"text":"Good.","start":4.56,"end":4.88,"sentiment":"positive","sentiment_score":0.46434539556503296},{"text":"How are you, sir?","start":4.88,"end":5.8599997,"sentiment":"positive","sentiment_score":0.3456173911690712},{"text":"What's the mobile number?","start":21.215,"end":22.515,"sentiment":"neutral","sentiment_score":-0.013097784481942654},{"text":"Yeah.","start":25.294998,"end":25.615,"sentiment":"neutral","sentiment_score":-0.019827950745821}],"sentiment":"neutral","sentiment_score":0.20398700122649854,"num_words":13,"start":0.24,"end":25.615},{"sentences":[{"text":"Well, we don't we don't do any numbers, unfortunately, here in Australia.","start":25.615,"end":29.055,"sentiment":"neutral","sentiment_score":-0.29232239971558255},{"text":"You ran up the wrong company.","start":29.055,"end":30.435,"sentiment":"negative","sentiment_score":-0.5164993604024252},{"text":"You'll need to get in contact with Airtel India.","start":30.69,"end":33.190002,"sentiment":"neutral","sentiment_score":-0.2789134714338515},{"text":"Unfortunately, we're not the same company.","start":33.65,"end":35.25,"sentiment":"neutral","sentiment_score":-0.3105124930540721},{"text":"I only found out a while ago we have the same name, but different company.","start":35.25,"end":39.11,"sentiment":"neutral","sentiment_score":-0.19170453349749247}],"sentiment":"neutral","sentiment_score":-0.28866102422277135,"num_words":48,"start":25.615,"end":39.11},{"sentences":[{"text":"Thank you.","start":42.37,"end":42.77,"sentiment":"neutral","sentiment_score":0.2148750275373459},{"text":"Bye.","start":42.77,"end":43.27,"sentiment":"neutral","sentiment_score":0.0997721329331398}],"sentiment":"neutral","sentiment_score":0.17650739600261053,"num_words":3,"start":42.37,"end":43.27}]}}]},{"alternatives":[{"transcript":"Hi, mate. Good afternoon. How are you? Yeah. I'm doing good. So I just reached out my Airtel account, but I see that, like, still it has not been active. I could not able to receive the messages in my mobile. So just wanted to double check with that. Yeah. It's a Indian number 9 1 Thank you.","confidence":0.9941406,"words":[{"word":"hi","start":2.8,"end":3.04,"confidence":0.9472656,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.3191886246204376},{"word":"mate","start":3.04,"end":3.1999998,"confidence":0.6887207,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.37309274077415466},{"word":"good","start":3.1999998,"end":3.36,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.509264349937439},{"word":"afternoon","start":3.36,"end":3.6799998,"confidence":0.99658203,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4092564284801483},{"word":"how","start":3.6799998,"end":3.84,"confidence":0.9980469,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.471060574054718},{"word":"are","start":3.84,"end":4.0,"confidence":0.99902344,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.3532700836658478},{"word":"you","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.33445459604263306},{"word":"yeah","start":6.48,"end":6.7999997,"confidence":0.86621094,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.3504994511604309},{"word":"i'm","start":6.7999997,"end":6.8799996,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4746149182319641},{"word":"doing","start":6.8799996,"end":7.2,"confidence":0.99902344,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.5059342980384827},{"word":"good","start":7.2,"end":7.6,"confidence":0.99853516,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5140781998634338},{"word":"so","start":7.6,"end":7.9199996,"confidence":0.70214844,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.011842012405395508},{"word":"i","start":7.9199996,"end":8.0,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.027651917189359665},{"word":"just","start":8.0,"end":8.32,"confidence":0.98535156,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0010548606514930723},{"word":"reached","start":8.32,"end":8.559999,"confidence":0.515625,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.016338255256414413},{"word":"out","start":8.559999,"end":8.72,"confidence":0.8251953,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.012480394914746284},{"word":"my","start":8.72,"end":8.96,"confidence":0.5620117,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.0349363349378109},{"word":"airtel","start":8.96,"end":9.36,"confidence":0.6982422,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.03845285251736641},{"word":"account","start":9.36,"end":9.86,"confidence":0.9538574,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.0025469698011875153},{"word":"but","start":10.16,"end":10.66,"confidence":0.7675781,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.03438569977879524},{"word":"i","start":10.88,"end":11.12,"confidence":0.93359375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1494981050491333},{"word":"see","start":11.12,"end":11.36,"confidence":0.98291016,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.11968675255775452},{"word":"that","start":11.36,"end":11.599999,"confidence":0.9753418,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.189777672290802},{"word":"like","start":11.599999,"end":11.84,"confidence":0.9975586,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1716085523366928},{"word":"still","start":11.84,"end":12.08,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.1774191856384277},{"word":"it","start":12.08,"end":12.24,"confidence":0.72802734,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.23776628077030185},{"word":"has","start":12.24,"end":12.4,"confidence":0.59765625,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.324791818857193},{"word":"not","start":12.4,"end":12.639999,"confidence":0.9941406,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2592083811759949},{"word":"been","start":12.639999,"end":12.88,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.23626373708248136},{"word":"active","start":12.88,"end":13.38,"confidence":0.9980469,"punctuated_word":"active.","sentiment":"neutral","sentiment_score":-0.20683403313159943},{"word":"i","start":14.525001,"end":14.685,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3041018545627594},{"word":"could","start":14.685,"end":14.765,"confidence":0.9980469,"punctuated_word":"could","sentiment":"negative","sentiment_score":-0.34022900462150574},{"word":"not","start":14.765,"end":15.005,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.27704232931137085},{"word":"able","start":15.005,"end":15.245001,"confidence":0.8959961,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.2251977175474167},{"word":"to","start":15.245001,"end":15.405001,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.24446971714496613},{"word":"receive","start":15.405001,"end":15.725,"confidence":0.99902344,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.32262563705444336},{"word":"the","start":15.725,"end":16.225,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2598550021648407},{"word":"messages","start":16.845001,"end":17.345001,"confidence":0.98095703,"punctuated_word":"messages","sentiment":"neutral","sentiment_score":-0.27049508690834045},{"word":"in","start":17.405,"end":17.645,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2466648519039154},{"word":"my","start":17.645,"end":17.885,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.24401339888572693},{"word":"mobile","start":17.885,"end":18.385,"confidence":0.74438477,"punctuated_word":"mobile.","sentiment":"neutral","sentiment_score":-0.27866584062576294},{"word":"so","start":18.605,"end":18.845001,"confidence":0.94189453,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.17451424896717072},{"word":"just","start":18.845001,"end":19.085,"confidence":0.60498047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.11990314722061156},{"word":"wanted","start":19.085,"end":19.405,"confidence":0.99609375,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.12564413249492645},{"word":"to","start":19.405,"end":19.565,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14590640366077423},{"word":"double","start":19.565,"end":19.805,"confidence":1.0,"punctuated_word":"double","sentiment":"neutral","sentiment_score":-0.10662272572517396},{"word":"check","start":19.805,"end":20.125,"confidence":0.9980469,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.11597657203674316},{"word":"with","start":20.125,"end":20.365,"confidence":0.5991211,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.18010041117668152},{"word":"that","start":20.365,"end":20.605,"confidence":0.65063477,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.16802285611629486},{"word":"yeah","start":20.605,"end":21.105,"confidence":0.9230957,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01586283929646015},{"word":"it's","start":23.645,"end":23.885,"confidence":0.9182129,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.008636081591248512},{"word":"a","start":23.885,"end":23.965,"confidence":0.5371094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.008910702541470528},{"word":"indian","start":23.965,"end":24.365,"confidence":0.9970703,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.013476453721523283},{"word":"number","start":24.365,"end":24.845001,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.016628112643957138},{"word":"9","start":24.845001,"end":25.485,"confidence":0.8322754,"punctuated_word":"9","sentiment":"neutral","sentiment_score":-0.01521745789796114},{"word":"1","start":25.485,"end":25.77,"confidence":0.99902344,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.042403701692819595},{"word":"thank","start":41.54294,"end":41.702938,"confidence":0.6088867,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.13588477671146393},{"word":"you","start":41.702938,"end":42.202938,"confidence":0.9946289,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.07905994355678558}],"paragraphs":{"transcript":"\nHi, mate. Good afternoon. How are you? Yeah. I'm doing good.\n\nSo I just reached out my Airtel account, but I see that, like, still it has not been active. I could not able to receive the messages in my mobile. So just wanted to double check with that. Yeah. It's a Indian number 9 1 Thank you.","paragraphs":[{"sentences":[{"text":"Hi, mate.","start":2.8,"end":3.1999998,"sentiment":"positive","sentiment_score":0.34614068269729614},{"text":"Good afternoon.","start":3.1999998,"end":3.6799998,"sentiment":"positive","sentiment_score":0.45926038920879364},{"text":"How are you?","start":3.6799998,"end":4.5,"sentiment":"positive","sentiment_score":0.3862617512543996},{"text":"Yeah.","start":6.48,"end":6.7999997,"sentiment":"positive","sentiment_score":0.3504994511604309},{"text":"I'm doing good.","start":6.7999997,"end":7.6,"sentiment":"positive","sentiment_score":0.4982091387112935}],"sentiment":"positive","sentiment_score":0.4195194786245173,"num_words":11,"start":2.8,"end":7.6},{"sentences":[{"text":"So I just reached out my Airtel account, but I see that, like, still it has not been active.","start":7.6,"end":13.38,"sentiment":"neutral","sentiment_score":-0.1152094536902089},{"text":"I could not able to receive the messages in my mobile.","start":14.525001,"end":18.385,"sentiment":"neutral","sentiment_score":-0.27394185824827716},{"text":"So just wanted to double check with that.","start":18.605,"end":20.605,"sentiment":"neutral","sentiment_score":-0.14208631217479706},{"text":"Yeah.","start":20.605,"end":21.105,"sentiment":"neutral","sentiment_score":-0.01586283929646015},{"text":"It's a Indian number 9 1 Thank you.","start":23.645,"end":42.202938,"sentiment":"neutral","sentiment_score":0.013709026272408664}],"sentiment":"neutral","sentiment_score":-0.1328770465395869,"num_words":47,"start":7.6,"end":42.202938}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Mitchell.\n\nChannel 1: Hi, mate. Good afternoon. How are you?\n\nChannel 0: Good. How are you, sir?\n\nChannel 1: Yeah. I'm doing good. So I just reached out my Airtel account, but I see that, like, still it has not been active. I could not able to receive the messages in my mobile. So just wanted to double check with that.\n\nYeah.\n\nChannel 0: What's the mobile number?\n\nChannel 1: It's a Indian number 9\n\nChannel 0: Yeah.\n\nChannel 1: 1\n\nChannel 0: Well, we don't we don't do any numbers, unfortunately, here in Australia. You ran up the wrong company. You'll need to get in contact with Airtel India. Unfortunately, we're not the same company. I only found out a while ago we have the same name, but different company.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Mitchell.","start":0.24,"end":1.54,"sentiment":"neutral","sentiment_score":0.2924117147922516}],"sentiment":"neutral","sentiment_score":0.2924117147922516,"channel":0,"num_words":3,"start":0.24,"end":1.54},{"sentences":[{"text":"Hi, mate.","start":2.8,"end":3.1999998,"sentiment":"positive","sentiment_score":0.34614068269729614},{"text":"Good afternoon.","start":3.1999998,"end":3.6799998,"sentiment":"positive","sentiment_score":0.45926038920879364},{"text":"How are you?","start":3.6799998,"end":4.5,"sentiment":"positive","sentiment_score":0.3862617512543996}],"sentiment":"positive","sentiment_score":0.39565534251076834,"channel":1,"num_words":7,"start":2.8,"end":4.5},{"sentences":[{"text":"Good.","start":4.56,"end":4.88,"sentiment":"positive","sentiment_score":0.46434539556503296},{"text":"How are you, sir?","start":4.88,"end":5.8599997,"sentiment":"positive","sentiment_score":0.3456173911690712}],"sentiment":"positive","sentiment_score":0.36936299204826356,"channel":0,"num_words":5,"start":4.56,"end":5.8599997},{"sentences":[{"text":"Yeah.","start":6.48,"end":6.7999997,"sentiment":"positive","sentiment_score":0.3504994511604309},{"text":"I'm doing good.","start":6.7999997,"end":7.6,"sentiment":"positive","sentiment_score":0.4982091387112935},{"text":"So I just reached out my Airtel account, but I see that, like, still it has not been active.","start":7.6,"end":13.38,"sentiment":"neutral","sentiment_score":-0.1152094536902089},{"text":"I could not able to receive the messages in my mobile.","start":14.525001,"end":18.385,"sentiment":"neutral","sentiment_score":-0.27394185824827716},{"text":"So just wanted to double check with that.","start":18.605,"end":20.605,"sentiment":"neutral","sentiment_score":-0.14208631217479706}],"sentiment":"neutral","sentiment_score":-0.1069977069273591,"channel":1,"num_words":42,"start":6.48,"end":20.605},{"sentences":[{"text":"Yeah.","start":20.605,"end":21.105,"sentiment":"neutral","sentiment_score":-0.01586283929646015}],"sentiment":"neutral","sentiment_score":-0.01586283929646015,"channel":1,"num_words":1,"start":20.605,"end":21.105},{"sentences":[{"text":"What's the mobile number?","start":21.215,"end":22.515,"sentiment":"neutral","sentiment_score":-0.013097784481942654}],"sentiment":"neutral","sentiment_score":-0.013097784481942654,"channel":0,"num_words":4,"start":21.215,"end":22.515},{"sentences":[{"text":"It's a Indian number 9","start":23.645,"end":25.485,"sentiment":"neutral","sentiment_score":-0.012573761679232121}],"sentiment":"neutral","sentiment_score":-0.012573761679232121,"channel":1,"num_words":5,"start":23.645,"end":25.485},{"sentences":[{"text":"Yeah.","start":25.294998,"end":25.615,"sentiment":"neutral","sentiment_score":-0.019827950745821}],"sentiment":"neutral","sentiment_score":-0.019827950745821,"channel":0,"num_words":1,"start":25.294998,"end":25.615},{"sentences":[{"text":"1","start":25.485,"end":25.77,"sentiment":"neutral","sentiment_score":-0.042403701692819595}],"sentiment":"neutral","sentiment_score":-0.042403701692819595,"channel":1,"num_words":1,"start":25.485,"end":25.77},{"sentences":[{"text":"Well, we don't we don't do any numbers, unfortunately, here in Australia.","start":25.615,"end":29.055,"sentiment":"neutral","sentiment_score":-0.29232239971558255},{"text":"You ran up the wrong company.","start":29.055,"end":30.435,"sentiment":"negative","sentiment_score":-0.5164993604024252},{"text":"You'll need to get in contact with Airtel India.","start":30.69,"end":33.190002,"sentiment":"neutral","sentiment_score":-0.2789134714338515},{"text":"Unfortunately, we're not the same company.","start":33.65,"end":35.25,"sentiment":"neutral","sentiment_score":-0.3105124930540721},{"text":"I only found out a while ago we have the same name, but different company.","start":35.25,"end":39.11,"sentiment":"neutral","sentiment_score":-0.19170453349749247}],"sentiment":"neutral","sentiment_score":-0.28866102422277135,"channel":0,"num_words":48,"start":25.615,"end":39.11},{"sentences":[{"text":"Thank you.","start":41.54294,"end":42.202938,"sentiment":"neutral","sentiment_score":0.10747236013412476}],"sentiment":"neutral","sentiment_score":0.10747236013412476,"channel":1,"num_words":2,"start":41.54294,"end":42.202938},{"sentences":[{"text":"Thank you.","start":42.37,"end":42.77,"sentiment":"neutral","sentiment_score":0.2148750275373459},{"text":"Bye.","start":42.77,"end":43.27,"sentiment":"neutral","sentiment_score":0.0997721329331398}],"sentiment":"neutral","sentiment_score":0.17650739600261053,"channel":0,"num_words":3,"start":42.37,"end":43.27}]},"summary":{"result":"success","short":"The customer contacts Mitchell to inquire about his Airtel account, which he has not been active in. The agent informs him that they do not offer phone service in Australia and suggests he contact Airtel India. The customer thanks the agent and ends the call."},"intents":{"segments":[{"text":"So I just reached out my Airtel account, but I see that, like, still it has not been active. I could not able to receive the messages in my mobile. So just wanted to double check with that. Yeah.","start_word":19,"end_word":57,"intents":[{"intent":"Check account status","confidence_score":0.27775756},{"intent":"Resolve messaging issue","confidence_score":0.0001379333}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Mitchell.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.2872067987918854},{"text":"Hi, mate. Good afternoon. How are you? Good. How are you, sir? Yeah. I'm doing good.","start_word":3,"end_word":18,"sentiment":"positive","sentiment_score":0.39959412813186646},{"text":"So I just reached out my Airtel account, but I see that, like, still it has not been active. I could not able to receive the messages in my mobile. So just wanted to double check with that. Yeah. What's the mobile number? It's a Indian number 9 Yeah. 1 Well, we don't we don't do any numbers, unfortunately, here in Australia.","start_word":19,"end_word":80,"sentiment":"neutral","sentiment_score":-0.15868978202342987},{"text":"You ran up the wrong company.","start_word":81,"end_word":86,"sentiment":"negative","sentiment_score":-0.513891875743866},{"text":"You'll need to get in contact with Airtel India. Unfortunately, we're not the same company. I only found out a while ago we have the same name, but different company. Thank you. Thank you. Bye.","start_word":87,"end_word":121,"sentiment":"neutral","sentiment_score":-0.1762082874774933}],"average":{"sentiment":"neutral","sentiment_score":-0.07361985330527786}}}}