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What's the your first name, please? Woah. Woah. Woah. Too fast. What's the first letter? No. The first letter of your first name. Yeah. What's your first name? But I need the first letter if you can do them slowly because you're going too fast. Sorry. T for Tom, r a, is it? Oh, okay. Sorry. Yep. That's better. P for Peter. Yep. Sorry? Oh, Sam. Yep. It's Prakash. Yeah? Okay. One second. Hang on. Prakash Pudel? Okay. Have you made any changes to the service? Is it still at the same address, Unit 527335 Achtel Street? Sorry? Okay. Okay. Now have you made any changes to the router? Is that still there? It's the same router. Alright. Let me just see. Because if everything is the same, we should be able to get you activated straight away. Let me just check here with Super Networks. And how was your break, your holiday? You you feel better now? Where did you go for your holiday? Yes. That's who I'm speaking to. Yeah. You you went overseas. Yeah. How was that holiday? No. No. That's fair enough. As long as you had a you had a good holiday. Alright. So pay site contact number. Alright. Just give me five seconds. Reseller reference. So let's just double check. 5 Unit 527335 Anchor Tow Street, which is a new dwelling in Greenway. So that's in the capital city capital city of Australia, which is which is Canberra. Right? Alright. Let's see. So if the router's connected and you and you haven't made any changes, your service should be activated very quickly. No. It should be straight away. If if you got everything connected to the box so the Wi Fi is connected to the electricity and it's connected to the box on the wall and you haven't made any changes to the same Wi Fi, your service should come up straight away. If not, then you need to give this number a call. Actually, I'll give you a call with that number. So when you're home, you can call us, and then we'll we might have to just do a few things to get it up and running again. 452452560360360. Okay. You can can you hear the call coming through? Yeah. That that's me. Alright. It's not the service is not coming up. Hang on. Let me just double check again. No. It's not coming up. So we might need to just do a few things when you get home. So when you get home, just give me a call on that number I called you on. That's the after hours number. We'll get your services up and running. Not a problem. Okay. Yeah. Yeah. With your hands. Yep. Not a problem. Alright. Talk to you soon. Thank you. 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What service are we looking at? Okay. Yep. Hang on a sec.\n\nWere you with us before or you're still with us? Okay. What what's the first name? What's the your first name, please? Woah.\n\nWoah. Woah. Too fast. What's the first letter? No.\n\nThe first letter of your first name. Yeah. What's your first name? But I need the first letter if you can do them slowly because you're going too fast. Sorry.\n\nT for Tom, r a, is it? Oh, okay. Sorry. Yep. That's better.\n\nP for Peter. Yep. Sorry? Oh, Sam. Yep.\n\nIt's Prakash. Yeah? Okay. One second. Hang on.\n\nPrakash Pudel? Okay. Have you made any changes to the service? Is it still at the same address, Unit 527335 Achtel Street? Sorry?\n\nOkay. Okay. Now have you made any changes to the router? Is that still there? It's the same router.\n\nAlright. Let me just see. Because if everything is the same, we should be able to get you activated straight away. Let me just check here with Super Networks. And how was your break, your holiday?\n\nYou you feel better now? Where did you go for your holiday? Yes. That's who I'm speaking to. Yeah.\n\nYou you went overseas. Yeah. How was that holiday? No. No.\n\nThat's fair enough. As long as you had a you had a good holiday. Alright. So pay site contact number. Alright.\n\nJust give me five seconds. Reseller reference. So let's just double check. 5 Unit 527335 Anchor Tow Street, which is a new dwelling in Greenway. So that's in the capital city capital city of Australia, which is which is Canberra.\n\nRight? Alright. Let's see. So if the router's connected and you and you haven't made any changes, your service should be activated very quickly. No.\n\nIt should be straight away. If if you got everything connected to the box so the Wi Fi is connected to the electricity and it's connected to the box on the wall and you haven't made any changes to the same Wi Fi, your service should come up straight away. If not, then you need to give this number a call. Actually, I'll give you a call with that number. So when you're home, you can call us, and then we'll we might have to just do a few things to get it up and running again.\n\n452452560360360. Okay. You can can you hear the call coming through? Yeah. That that's me.\n\nAlright. It's not the service is not coming up. Hang on. Let me just double check again. No.\n\nIt's not coming up. So we might need to just do a few things when you get home. So when you get home, just give me a call on that number I called you on. That's the after hours number. We'll get your services up and running.\n\nNot a problem. Okay. Yeah. Yeah. With your hands.\n\nYep. Not a problem. Alright. Talk to you soon. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Airtel.","start":0.48,"end":1.6999999,"sentiment":"positive","sentiment_score":0.5146663586298624},{"text":"What service are we looking at?","start":18.455,"end":20.154999,"sentiment":"neutral","sentiment_score":0.03378998332967361},{"text":"Okay.","start":24.295,"end":24.695,"sentiment":"neutral","sentiment_score":0.050517939031124115},{"text":"Yep.","start":24.695,"end":25.015,"sentiment":"neutral","sentiment_score":0.06485097855329514},{"text":"Hang on a sec.","start":25.015,"end":25.994999,"sentiment":"neutral","sentiment_score":0.04071680177003145}],"sentiment":"neutral","sentiment_score":0.13499834003547828,"num_words":15,"start":0.48,"end":25.994999},{"sentences":[{"text":"Were you with us before or you're still with us?","start":27.769999,"end":31.39,"sentiment":"neutral","sentiment_score":0.0420408146455884},{"text":"Okay.","start":40.73,"end":41.23,"sentiment":"neutral","sentiment_score":0.08197113871574402},{"text":"What what's the first name?","start":42.434998,"end":43.975,"sentiment":"neutral","sentiment_score":0.006917284801602364},{"text":"What's the your first name, please?","start":46.274998,"end":48.214996,"sentiment":"neutral","sentiment_score":-0.013887781494607529},{"text":"Woah.","start":51.635,"end":51.875,"sentiment":"neutral","sentiment_score":0.003882311284542084}],"sentiment":"neutral","sentiment_score":0.01989223180419725,"num_words":23,"start":27.769999,"end":51.875},{"sentences":[{"text":"Woah.","start":51.875,"end":52.034996,"sentiment":"neutral","sentiment_score":-0.003051505424082279},{"text":"Woah.","start":52.034996,"end":52.274998,"sentiment":"neutral","sentiment_score":-0.062146641314029694},{"text":"Too fast.","start":52.274998,"end":52.995,"sentiment":"neutral","sentiment_score":-0.23262792825698853},{"text":"What's the first letter?","start":52.995,"end":54.135,"sentiment":"neutral","sentiment_score":-0.04400048032402992},{"text":"No.","start":57.29,"end":57.45,"sentiment":"neutral","sentiment_score":-0.07297608256340027}],"sentiment":"neutral","sentiment_score":-0.08660355634573433,"num_words":9,"start":51.875,"end":57.45},{"sentences":[{"text":"The first letter of your first name.","start":57.45,"end":58.73,"sentiment":"neutral","sentiment_score":-0.04978819510766438},{"text":"Yeah.","start":58.73,"end":59.23,"sentiment":"neutral","sentiment_score":-0.0484054870903492},{"text":"What's your first name?","start":62.97,"end":63.93,"sentiment":"neutral","sentiment_score":-0.09541066735982895},{"text":"But I need the first letter if you can do them slowly because you're going too fast.","start":63.93,"end":67.05,"sentiment":"neutral","sentiment_score":-0.1724549584528979},{"text":"Sorry.","start":67.05,"end":67.55,"sentiment":"neutral","sentiment_score":-0.06195172667503357}],"sentiment":"neutral","sentiment_score":-0.1257417180885871,"num_words":30,"start":57.45,"end":67.55},{"sentences":[{"text":"T for Tom, r a, is it?","start":73.075005,"end":75.575005,"sentiment":"neutral","sentiment_score":-0.011664006592971938},{"text":"Oh, okay.","start":85.39,"end":85.95,"sentiment":"neutral","sentiment_score":0.0019195489585399628},{"text":"Sorry.","start":85.95,"end":86.35,"sentiment":"neutral","sentiment_score":-0.005112741142511368},{"text":"Yep.","start":86.35,"end":86.85,"sentiment":"neutral","sentiment_score":0.027093172073364254},{"text":"That's better.","start":86.91,"end":87.63,"sentiment":"neutral","sentiment_score":0.05193464085459709}],"sentiment":"neutral","sentiment_score":0.0036954434158710334,"num_words":13,"start":73.075005,"end":87.63},{"sentences":[{"text":"P for Peter.","start":87.63,"end":88.53,"sentiment":"neutral","sentiment_score":0.00911584310233593},{"text":"Yep.","start":89.23,"end":89.73,"sentiment":"neutral","sentiment_score":0.016693618148565292},{"text":"Sorry?","start":97.815,"end":98.315,"sentiment":"neutral","sentiment_score":-0.004630334675312042},{"text":"Oh, Sam.","start":101.095,"end":101.575,"sentiment":"neutral","sentiment_score":0.01485982304438949},{"text":"Yep.","start":101.575,"end":102.075,"sentiment":"neutral","sentiment_score":0.023630714043974876}],"sentiment":"neutral","sentiment_score":0.011595146614126861,"num_words":8,"start":87.63,"end":102.075},{"sentences":[{"text":"It's Prakash.","start":104.775,"end":106.875,"sentiment":"neutral","sentiment_score":0.017165825236588717},{"text":"Yeah?","start":106.935,"end":107.435,"sentiment":"neutral","sentiment_score":0.019485916942358017},{"text":"Okay.","start":109.015,"end":109.335,"sentiment":"neutral","sentiment_score":0.0433090515434742},{"text":"One second.","start":109.335,"end":110.055,"sentiment":"neutral","sentiment_score":0.02409927360713482},{"text":"Hang on.","start":110.055,"end":110.795,"sentiment":"neutral","sentiment_score":0.029802491888403893}],"sentiment":"neutral","sentiment_score":0.025616268743760884,"num_words":8,"start":104.775,"end":110.795},{"sentences":[{"text":"Prakash Pudel?","start":117.9,"end":119.36,"sentiment":"neutral","sentiment_score":0.0384550616145134},{"text":"Okay.","start":121.82,"end":122.32,"sentiment":"neutral","sentiment_score":0.041764698922634125},{"text":"Have you made any changes to the service?","start":122.38,"end":124.54,"sentiment":"neutral","sentiment_score":0.02541734534315765},{"text":"Is it still at the same address, Unit 527335 Achtel Street?","start":124.54,"end":129.855,"sentiment":"neutral","sentiment_score":0.013287151909687302},{"text":"Sorry?","start":132.315,"end":132.815,"sentiment":"neutral","sentiment_score":0.002760819159448147}],"sentiment":"neutral","sentiment_score":0.020475351089692635,"num_words":23,"start":117.9,"end":132.815},{"sentences":[{"text":"Okay.","start":135.755,"end":136.255,"sentiment":"neutral","sentiment_score":0.03197413310408592},{"text":"Okay.","start":137.675,"end":138.155,"sentiment":"neutral","sentiment_score":0.03354344144463539},{"text":"Now have you made any changes to the router?","start":138.155,"end":140.155,"sentiment":"neutral","sentiment_score":0.02802948612305853},{"text":"Is that still there?","start":140.155,"end":141.215,"sentiment":"neutral","sentiment_score":0.017387661850079894},{"text":"It's the same router.","start":144.20999,"end":145.34999,"sentiment":"neutral","sentiment_score":0.044701420702040195}],"sentiment":"neutral","sentiment_score":0.02979680420340676,"num_words":19,"start":135.755,"end":145.34999},{"sentences":[{"text":"Alright.","start":145.40999,"end":145.73,"sentiment":"neutral","sentiment_score":0.19970791041851044},{"text":"Let me just see.","start":145.73,"end":146.87,"sentiment":"neutral","sentiment_score":0.23480093106627464},{"text":"Because if everything is the same, we should be able to get you activated straight away.","start":146.93,"end":150.62999,"sentiment":"positive","sentiment_score":0.37258483096957207},{"text":"Let me just check here with Super Networks.","start":152.20999,"end":155.03,"sentiment":"neutral","sentiment_score":0.2691900786012411},{"text":"And how was your break, your holiday?","start":156.645,"end":158.345,"sentiment":"neutral","sentiment_score":0.24293391832283565}],"sentiment":"neutral","sentiment_score":0.3042868607574039,"num_words":36,"start":145.40999,"end":158.345},{"sentences":[{"text":"You you feel better now?","start":162.005,"end":163.465,"sentiment":"positive","sentiment_score":0.391729736328125},{"text":"Where did you go for your holiday?","start":169.26,"end":170.8,"sentiment":"neutral","sentiment_score":0.0481559123311724},{"text":"Yes.","start":174.06,"end":174.56,"sentiment":"neutral","sentiment_score":0.026694264262914658},{"text":"That's who I'm speaking to.","start":174.78,"end":176.16,"sentiment":"neutral","sentiment_score":0.012930585816502572},{"text":"Yeah.","start":185.08499,"end":185.405,"sentiment":"neutral","sentiment_score":0.0010874615982174871}],"sentiment":"neutral","sentiment_score":0.1256934064685514,"num_words":19,"start":162.005,"end":185.405},{"sentences":[{"text":"You you went overseas.","start":185.405,"end":186.605,"sentiment":"neutral","sentiment_score":0.002069964539259672},{"text":"Yeah.","start":186.605,"end":186.765,"sentiment":"neutral","sentiment_score":0.02777167037129402},{"text":"How was that holiday?","start":186.765,"end":187.745,"sentiment":"neutral","sentiment_score":0.026679452043026686},{"text":"No.","start":204.43,"end":204.90999,"sentiment":"neutral","sentiment_score":-0.1286606788635254},{"text":"No.","start":204.90999,"end":205.15,"sentiment":"neutral","sentiment_score":-0.10613887757062912}],"sentiment":"neutral","sentiment_score":-0.008366383612155914,"num_words":11,"start":185.405,"end":205.15},{"sentences":[{"text":"That's fair enough.","start":205.15,"end":206.12999,"sentiment":"neutral","sentiment_score":0.007844449758219222},{"text":"As long as you had a you had a good holiday.","start":206.43,"end":209.01,"sentiment":"neutral","sentiment_score":0.1621636599302292},{"text":"Alright.","start":210.255,"end":210.755,"sentiment":"neutral","sentiment_score":0.15023426711559296},{"text":"So pay site contact number.","start":210.895,"end":215.475,"sentiment":"neutral","sentiment_score":0.09813575893640518},{"text":"Alright.","start":218.575,"end":218.895,"sentiment":"neutral","sentiment_score":0.08381561934947968}],"sentiment":"neutral","sentiment_score":0.12057439474544178,"num_words":21,"start":205.15,"end":218.895},{"sentences":[{"text":"Just give me five seconds.","start":218.895,"end":220.275,"sentiment":"neutral","sentiment_score":0.06738527417182923},{"text":"Reseller reference.","start":222.895,"end":224.595,"sentiment":"neutral","sentiment_score":0.0652618370950222},{"text":"So let's just double check.","start":238.925,"end":240.845,"sentiment":"neutral","sentiment_score":0.06631415486335754},{"text":"5 Unit 527335 Anchor Tow Street, which is a new dwelling in Greenway.","start":240.845,"end":250.465,"sentiment":"neutral","sentiment_score":0.06144767598463939},{"text":"So that's in the capital city capital city of Australia, which is which is Canberra.","start":250.525,"end":257.04,"sentiment":"neutral","sentiment_score":0.049562198420365654}],"sentiment":"neutral","sentiment_score":0.05853183958679438,"num_words":40,"start":218.895,"end":257.04},{"sentences":[{"text":"Right?","start":257.04,"end":257.54,"sentiment":"neutral","sentiment_score":0.06386148929595947},{"text":"Alright.","start":259.68,"end":260.18,"sentiment":"neutral","sentiment_score":0.2289913147687912},{"text":"Let's see.","start":260.32,"end":261.22,"sentiment":"neutral","sentiment_score":0.1905813217163086},{"text":"So if the router's connected and you and you haven't made any changes, your service should be activated very quickly.","start":270.125,"end":277.985,"sentiment":"neutral","sentiment_score":0.2629257909953594},{"text":"No.","start":281.76,"end":282.08,"sentiment":"neutral","sentiment_score":-0.035150665789842606}],"sentiment":"neutral","sentiment_score":0.23589522406458854,"num_words":25,"start":257.04,"end":282.08},{"sentences":[{"text":"It should be straight away.","start":282.08,"end":283.19998,"sentiment":"neutral","sentiment_score":0.048826733231544496},{"text":"If if you got everything connected to the box so the Wi Fi is connected to the electricity and it's connected to the box on the wall and you haven't made any changes to the same Wi Fi, your service should come up straight away.","start":283.19998,"end":299.795,"sentiment":"neutral","sentiment_score":0.06237115152180195},{"text":"If not, then you need to give this number a call.","start":300.415,"end":304.355,"sentiment":"neutral","sentiment_score":-0.0032666533846746793},{"text":"Actually, I'll give you a call with that number.","start":306.095,"end":308.195,"sentiment":"neutral","sentiment_score":0.054544351581070155},{"text":"So when you're home, you can call us, and then we'll we might have to just do a few things to get it up and running again.","start":308.91,"end":317.41,"sentiment":"neutral","sentiment_score":0.10091103806539818}],"sentiment":"neutral","sentiment_score":0.06423092257116259,"num_words":97,"start":282.08,"end":317.41},{"sentences":[{"text":"452452560360360.","start":317.47,"end":327.02502,"sentiment":"neutral","sentiment_score":0.016016922891139984},{"text":"Okay.","start":331.48502,"end":331.98502,"sentiment":"neutral","sentiment_score":0.02360451407730579},{"text":"You can can you hear the call coming through?","start":332.605,"end":334.625,"sentiment":"neutral","sentiment_score":0.006123481835756037},{"text":"Yeah.","start":340.19998,"end":340.36,"sentiment":"neutral","sentiment_score":-0.025888808071613312},{"text":"That that's me.","start":340.36,"end":341.5,"sentiment":"neutral","sentiment_score":-0.042202950765689216}],"sentiment":"neutral","sentiment_score":-0.0038509924585620565,"num_words":15,"start":317.47,"end":341.5},{"sentences":[{"text":"Alright.","start":341.56,"end":342.06,"sentiment":"neutral","sentiment_score":-0.016278721392154694},{"text":"It's not the service is not coming up.","start":342.12,"end":344.78,"sentiment":"neutral","sentiment_score":-0.14549001585692167},{"text":"Hang on.","start":345.0,"end":345.31998,"sentiment":"neutral","sentiment_score":-0.08439834788441658},{"text":"Let me just double check again.","start":345.31998,"end":346.78,"sentiment":"neutral","sentiment_score":-0.013223112560808659},{"text":"No.","start":348.68,"end":348.84,"sentiment":"neutral","sentiment_score":-0.09653504192829132}],"sentiment":"neutral","sentiment_score":-0.08471495896163914,"num_words":18,"start":341.56,"end":348.84},{"sentences":[{"text":"It's not coming up.","start":348.84,"end":349.72,"sentiment":"neutral","sentiment_score":-0.14147196523845196},{"text":"So we might need to just do a few things when you get home.","start":349.72,"end":353.645,"sentiment":"neutral","sentiment_score":-0.07036555877753667},{"text":"So when you get home, just give me a call on that number I called you on.","start":353.645,"end":356.865,"sentiment":"neutral","sentiment_score":0.03432274522150264},{"text":"That's the after hours number.","start":356.925,"end":358.285,"sentiment":"neutral","sentiment_score":0.09122947305440902},{"text":"We'll get your services up and running.","start":358.285,"end":359.965,"sentiment":"neutral","sentiment_score":0.1916910239628383}],"sentiment":"neutral","sentiment_score":0.017669479105066745,"num_words":47,"start":348.84,"end":359.965},{"sentences":[{"text":"Not a 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I'd like to continue with the service. I was a existing customer, and then, yeah, I had to take a break in between because I was overseas. How can I do that? EHL Wi Fi? Yeah. I was with you before. I have got everything, all the setups. I did come to you guys. But at the moment, I have disconnect the the Wi Fi, but I I'd like to rejoin it again. Sorry. My first name is Prakash, p r a k a s h. What do you mean the first name? Sorry. I didn't I didn't understand. Oh, p r a k a s h. Sorry. Just give me a second. I'll I'm I'm driving. Actually, let me it's just my phone. Okay. P for Peter. Yeah. R for rabbit, r for rabbit, a for apple, k for kangaroo, a for apple, s for snake, h for horse, s for Sam and h for horse. Yep. Correct. Yep. Yes. That's the right address. That is the right address. I'm still living there. Same. So that's good now? Are you speaking to me? Oh, okay. No. No. I'm I'm driving back from work. So, yeah, I was in a holiday in between. Oh, you mean overseas? Mhmm. Yeah. I actually, that wasn't a holiday. In fact, so for some family reason. Anyway, so let's consider that as a holiday, but I was here a week after, and then I had to go again. I had a, like, kind of a chaotic situation in between, but I need a Wi Fi now. Yeah. Yep. Kinda fit. Sure. Yes. How long it might take? Like, two to three hours? Two minutes? Yep. Yeah. Yeah. Alright. That's Uh-huh. Uh-huh. Yes. Yeah. What I I think I'm getting a call. Did you dial up? Yeah. Yep. No worries. That sounds good. I'll leave it in two minutes now. Ten, fifteen minutes. Yeah. Yeah. Yeah. No worries. Thanks, man. Thank you. Thanks. 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afternoon. I'd like to continue with the service. I was a existing customer, and then, yeah, I had to take a break in between because I was overseas. How can I do that? EHL Wi Fi?\n\nYeah. I was with you before. I have got everything, all the setups. I did come to you guys. But at the moment, I have disconnect the the Wi Fi, but I I'd like to rejoin it again.\n\nSorry. My first name is Prakash, p r a k a s h. What do you mean the first name? Sorry. I didn't I didn't understand.\n\nOh, p r a k a s h. Sorry. Just give me a second. I'll I'm I'm driving. Actually, let me it's just my phone.\n\nOkay. P for Peter. Yeah. R for rabbit, r for rabbit, a for apple, k for kangaroo, a for apple, s for snake, h for horse, s for Sam and h for horse. Yep.\n\nCorrect. Yep. Yes. That's the right address. That is the right address.\n\nI'm still living there. Same. So that's good now? Are you speaking to me? Oh, okay.\n\nNo. No. I'm I'm driving back from work. So, yeah, I was in a holiday in between. Oh, you mean overseas?\n\nMhmm. Yeah. I actually, that wasn't a holiday. In fact, so for some family reason. Anyway, so let's consider that as a holiday, but I was here a week after, and then I had to go again.\n\nI had a, like, kind of a chaotic situation in between, but I need a Wi Fi now. Yeah. Yep. Kinda fit. Sure.\n\nYes. How long it might take? Like, two to three hours? Two minutes? Yep.\n\nYeah. Yeah. Alright. That's Uh-huh. Uh-huh.\n\nYes. Yeah. What I I think I'm getting a call. Did you dial up? Yeah.\n\nYep. No worries. That sounds good. I'll leave it in two minutes now. Ten, fifteen minutes.\n\nYeah. Yeah. Yeah. No worries. Thanks, man.\n\nThank you. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":3.4399998,"end":4.18,"sentiment":"positive","sentiment_score":0.579390823841095},{"text":"I'd like to continue with the service.","start":4.96,"end":8.16,"sentiment":"positive","sentiment_score":0.38865163922309875},{"text":"I was a existing customer, and then, yeah, I had to take a break in between because I was overseas.","start":8.16,"end":15.094999,"sentiment":"neutral","sentiment_score":0.1113378245383501},{"text":"How can I do that?","start":16.515,"end":17.654999,"sentiment":"neutral","sentiment_score":0.1543297827243805},{"text":"EHL Wi Fi?","start":20.994999,"end":23.415,"sentiment":"neutral","sentiment_score":0.03102592999736468}],"sentiment":"neutral","sentiment_score":0.1884007112601319,"num_words":37,"start":3.4399998,"end":23.415},{"sentences":[{"text":"Yeah.","start":26.515,"end":27.015,"sentiment":"neutral","sentiment_score":0.04837461933493614},{"text":"I was with you before.","start":32.18,"end":33.379997,"sentiment":"neutral","sentiment_score":0.08595899790525437},{"text":"I have got everything, all the setups.","start":33.379997,"end":35.32,"sentiment":"neutral","sentiment_score":0.14322413397686823},{"text":"I did come to you guys.","start":35.78,"end":37.0,"sentiment":"neutral","sentiment_score":0.11577562366922696},{"text":"But at the moment, I have disconnect the the Wi Fi, but I I'd like to rejoin it again.","start":37.62,"end":42.165,"sentiment":"neutral","sentiment_score":0.032531947877846266}],"sentiment":"neutral","sentiment_score":0.07351313943141385,"num_words":38,"start":26.515,"end":42.165},{"sentences":[{"text":"Sorry.","start":45.105,"end":45.605,"sentiment":"neutral","sentiment_score":-0.027671821415424347},{"text":"My first name is Prakash, p r a k a s h.","start":48.625,"end":51.925003,"sentiment":"neutral","sentiment_score":0.004549241062098493},{"text":"What do you mean the first name?","start":55.5,"end":57.04,"sentiment":"neutral","sentiment_score":-0.02972578869334289},{"text":"Sorry.","start":60.46,"end":60.78,"sentiment":"neutral","sentiment_score":-0.14409023523330688},{"text":"I didn't I didn't understand.","start":60.78,"end":62.16,"sentiment":"neutral","sentiment_score":-0.23351398706436158}],"sentiment":"neutral","sentiment_score":-0.05741621615687528,"num_words":26,"start":45.105,"end":62.16},{"sentences":[{"text":"Oh, p r a k a s h.","start":68.62,"end":75.985,"sentiment":"neutral","sentiment_score":-0.01508637610822916},{"text":"Sorry.","start":75.985,"end":76.305,"sentiment":"neutral","sentiment_score":-0.06819698214530945},{"text":"Just give me a second.","start":76.305,"end":77.445,"sentiment":"neutral","sentiment_score":-0.07824536561965942},{"text":"I'll I'm I'm driving.","start":78.545,"end":80.245,"sentiment":"neutral","sentiment_score":-0.03904221300035715},{"text":"Actually, let me it's just my phone.","start":80.705,"end":83.425,"sentiment":"neutral","sentiment_score":-0.03619024796145303}],"sentiment":"neutral","sentiment_score":-0.039584616273641585,"num_words":25,"start":68.62,"end":83.425},{"sentences":[{"text":"Okay.","start":83.425,"end":83.925,"sentiment":"neutral","sentiment_score":0.0028954697772860527},{"text":"P for Peter.","start":84.065,"end":84.965004,"sentiment":"neutral","sentiment_score":-0.0013758630181352298},{"text":"Yeah.","start":86.99,"end":87.39,"sentiment":"neutral","sentiment_score":0.0847630500793457},{"text":"R for rabbit, r for rabbit, a for apple, k for kangaroo, a for apple, s for snake, h for horse, s for Sam and h for horse.","start":87.39,"end":103.875,"sentiment":"neutral","sentiment_score":0.008752416952380113},{"text":"Yep.","start":107.854996,"end":108.175,"sentiment":"neutral","sentiment_score":0.010016885586082935}],"sentiment":"neutral","sentiment_score":0.009959279148675063,"num_words":34,"start":83.425,"end":108.175},{"sentences":[{"text":"Correct.","start":108.175,"end":108.675,"sentiment":"neutral","sentiment_score":0.08441455662250519},{"text":"Yep.","start":112.39001,"end":112.89001,"sentiment":"neutral","sentiment_score":0.04057345911860466},{"text":"Yes.","start":120.07,"end":120.57,"sentiment":"neutral","sentiment_score":0.05141919106245041},{"text":"That's the right address.","start":130.425,"end":131.485,"sentiment":"neutral","sentiment_score":0.022678848123177886},{"text":"That is the right address.","start":134.265,"end":135.545,"sentiment":"neutral","sentiment_score":0.026850088872015475}],"sentiment":"neutral","sentiment_score":0.0334477536380291,"num_words":12,"start":108.175,"end":135.545},{"sentences":[{"text":"I'm still living there.","start":135.545,"end":136.845,"sentiment":"neutral","sentiment_score":0.030676618218421936},{"text":"Same.","start":142.55,"end":143.05,"sentiment":"neutral","sentiment_score":0.0387859120965004},{"text":"So that's good now?","start":159.975,"end":161.435,"sentiment":"positive","sentiment_score":0.44192688167095184},{"text":"Are you speaking to me?","start":172.59999,"end":173.9,"sentiment":"neutral","sentiment_score":0.011037166044116021},{"text":"Oh, okay.","start":175.15999,"end":175.87999,"sentiment":"neutral","sentiment_score":0.030108749866485596}],"sentiment":"neutral","sentiment_score":0.12778770260047168,"num_words":16,"start":135.545,"end":175.87999},{"sentences":[{"text":"No.","start":175.87999,"end":176.04,"sentiment":"neutral","sentiment_score":-0.09993331879377364},{"text":"No.","start":176.04,"end":176.2,"sentiment":"neutral","sentiment_score":-0.11596126854419708},{"text":"I'm I'm driving back from work.","start":176.2,"end":179.5,"sentiment":"neutral","sentiment_score":-0.06664782638351123},{"text":"So, yeah, I was in a holiday in between.","start":179.56,"end":181.57999,"sentiment":"neutral","sentiment_score":-0.044800730215178594},{"text":"Oh, you mean overseas?","start":182.28,"end":184.61499,"sentiment":"neutral","sentiment_score":-0.014297787565737963}],"sentiment":"neutral","sentiment_score":-0.051246631801837965,"num_words":21,"start":175.87999,"end":184.61499},{"sentences":[{"text":"Mhmm.","start":186.915,"end":187.075,"sentiment":"neutral","sentiment_score":0.02338952198624611},{"text":"Yeah.","start":187.075,"end":187.355,"sentiment":"neutral","sentiment_score":0.014829417690634727},{"text":"I actually, that wasn't a holiday.","start":187.355,"end":189.795,"sentiment":"neutral","sentiment_score":-0.0034800095794101558},{"text":"In fact, so for some family reason.","start":189.795,"end":191.875,"sentiment":"neutral","sentiment_score":0.008579760789871216},{"text":"Anyway, so let's consider that as a holiday, but I was here a week after, and then I had to go again.","start":191.875,"end":198.63,"sentiment":"neutral","sentiment_score":0.006272481923753565}],"sentiment":"neutral","sentiment_score":0.005821400271678293,"num_words":37,"start":186.915,"end":198.63},{"sentences":[{"text":"I had a, like, kind of a chaotic situation in between, but I need a Wi Fi now.","start":198.77,"end":203.99,"sentiment":"neutral","sentiment_score":-0.05529054068028927},{"text":"Yeah.","start":210.21,"end":210.71,"sentiment":"neutral","sentiment_score":0.13564248383045197},{"text":"Yep.","start":211.315,"end":211.635,"sentiment":"neutral","sentiment_score":0.10886166989803314},{"text":"Kinda fit.","start":211.635,"end":215.895,"sentiment":"neutral","sentiment_score":0.09653890877962112},{"text":"Sure.","start":220.83499,"end":221.33499,"sentiment":"neutral","sentiment_score":0.07835826277732849}],"sentiment":"neutral","sentiment_score":-0.02083867383391961,"num_words":23,"start":198.77,"end":221.33499},{"sentences":[{"text":"Yes.","start":258.05002,"end":258.55002,"sentiment":"neutral","sentiment_score":0.16323377192020416},{"text":"How long it might take?","start":279.565,"end":280.44498,"sentiment":"neutral","sentiment_score":0.009003007970750331},{"text":"Like, two to three hours?","start":280.44498,"end":281.61,"sentiment":"neutral","sentiment_score":-0.0030511604622006417},{"text":"Two minutes?","start":281.84998,"end":282.59,"sentiment":"neutral","sentiment_score":-0.018757903948426247},{"text":"Yep.","start":286.49,"end":286.99,"sentiment":"neutral","sentiment_score":0.06860601902008057}],"sentiment":"neutral","sentiment_score":0.016005944327584336,"num_words":14,"start":258.05002,"end":286.99},{"sentences":[{"text":"Yeah.","start":294.265,"end":294.765,"sentiment":"neutral","sentiment_score":0.016730867326259613},{"text":"Yeah.","start":297.465,"end":297.965,"sentiment":"neutral","sentiment_score":0.16243642568588257},{"text":"Alright.","start":300.345,"end":300.665,"sentiment":"neutral","sentiment_score":0.06920372694730759},{"text":"That's Uh-huh.","start":300.665,"end":305.405,"sentiment":"neutral","sentiment_score":0.016093441925477237},{"text":"Uh-huh.","start":308.665,"end":309.165,"sentiment":"neutral","sentiment_score":0.05008437857031822}],"sentiment":"neutral","sentiment_score":0.05510704706345374,"num_words":6,"start":294.265,"end":309.165},{"sentences":[{"text":"Yes.","start":311.65,"end":312.15,"sentiment":"neutral","sentiment_score":0.11852467060089111},{"text":"Yeah.","start":336.54498,"end":336.705,"sentiment":"neutral","sentiment_score":-0.0033649206161499023},{"text":"What I I think I'm getting a call.","start":336.705,"end":339.50497,"sentiment":"neutral","sentiment_score":-0.030477478867396712},{"text":"Did you dial up?","start":339.50497,"end":340.41,"sentiment":"neutral","sentiment_score":-0.03438182454556227},{"text":"Yeah.","start":345.29,"end":345.79,"sentiment":"neutral","sentiment_score":-0.027307230979204174}],"sentiment":"neutral","sentiment_score":-0.01956630734105905,"num_words":15,"start":311.65,"end":345.79},{"sentences":[{"text":"Yep.","start":357.34497,"end":357.84497,"sentiment":"neutral","sentiment_score":0.09472634643316268},{"text":"No worries.","start":361.26498,"end":361.745,"sentiment":"neutral","sentiment_score":0.22130003571510315},{"text":"That sounds good.","start":361.745,"end":362.72498,"sentiment":"positive","sentiment_score":0.346437931060791},{"text":"I'll leave it in two minutes now.","start":363.10498,"end":365.44498,"sentiment":"neutral","sentiment_score":0.1447302507502692},{"text":"Ten, fifteen minutes.","start":365.50497,"end":366.56497,"sentiment":"neutral","sentiment_score":0.0891713301340739}],"sentiment":"neutral","sentiment_score":0.1785791222937405,"num_words":16,"start":357.34497,"end":366.56497},{"sentences":[{"text":"Yeah.","start":367.66498,"end":368.16498,"sentiment":"neutral","sentiment_score":0.09043436497449876},{"text":"Yeah.","start":369.52893,"end":370.02893,"sentiment":"neutral","sentiment_score":0.14183929562568665},{"text":"Yeah.","start":370.48895,"end":370.72894,"sentiment":"neutral","sentiment_score":0.15994837880134585},{"text":"No worries.","start":370.72894,"end":371.28894,"sentiment":"neutral","sentiment_score":0.22821658849716187},{"text":"Thanks, man.","start":371.28894,"end":372.02893,"sentiment":"positive","sentiment_score":0.4024532437324524}],"sentiment":"neutral","sentiment_score":0.2362231005515371,"num_words":7,"start":367.66498,"end":372.02893},{"sentences":[{"text":"Thank you.","start":373.84894,"end":374.24893,"sentiment":"positive","sentiment_score":0.47930680215358734},{"text":"Thanks.","start":374.24893,"end":374.56894,"sentiment":"neutral","sentiment_score":0.19523774087429047},{"text":"Bye.","start":374.56894,"end":375.06894,"sentiment":"neutral","sentiment_score":-0.07197864353656769}],"sentiment":"neutral","sentiment_score":0.27046817541122437,"num_words":4,"start":373.84894,"end":375.06894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Airtel.\n\nChannel 1: Good afternoon. I'd like to continue with the service. I was a existing customer, and then, yeah, I had to take a break in between because I was overseas. How can I do that?\n\nChannel 0: What service are we looking at?\n\nChannel 1: EHL Wi Fi?\n\nChannel 0: Okay. Yep. Hang on a sec.\n\nChannel 1: Yeah.\n\nChannel 0: Were you with us before or you're still with us?\n\nChannel 1: I was with you before. I have got everything, all the setups. I did come to you guys. But at the moment, I have disconnect the the Wi Fi, but I I'd\n\nChannel 0: Okay.\n\nChannel 1: like to rejoin it again.\n\nChannel 0: What what's the first name?\n\nChannel 1: Sorry.\n\nChannel 0: What's the your first name, please?\n\nChannel 1: My first name is Prakash, p r a k a s h.\n\nChannel 0: Woah. Woah. Woah. Too fast. What's the first letter?\n\nChannel 1: What do you mean the first name?\n\nChannel 0: No. The first letter of your first name. Yeah.\n\nChannel 1: Sorry. I didn't I didn't understand.\n\nChannel 0: What's your first name? But I need the first letter if you can do them slowly because you're going too fast. Sorry.\n\nChannel 1: Oh, p r a k a\n\nChannel 0: T for Tom, r\n\nChannel 1: s\n\nChannel 0: a, is it?\n\nChannel 1: h. Sorry. Just give me a second. I'll I'm I'm driving. Actually, let me it's just my phone.\n\nOkay. P for Peter.\n\nChannel 0: Oh, okay. Sorry. Yep. That's\n\nChannel 1: Yeah.\n\nChannel 0: better.\n\nChannel 1: R\n\nChannel 0: P\n\nChannel 1: for\n\nChannel 0: for\n\nChannel 1: rabbit,\n\nChannel 0: Peter.\n\nChannel 1: r\n\nChannel 0: Yep.\n\nChannel 1: for rabbit, a for apple, k for kangaroo, a for apple, s for snake,\n\nChannel 0: Sorry?\n\nChannel 1: h for horse, s for Sam\n\nChannel 0: Oh, Sam. Yep.\n\nChannel 1: and h for horse.\n\nChannel 0: It's Prakash. Yeah?\n\nChannel 1: Yep. Correct.\n\nChannel 0: Okay. One second. Hang on.\n\nChannel 1: Yep.\n\nChannel 0: Prakash Pudel?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Have you made any changes to the service? Is it still at the same address, Unit 527335 Achtel Street?\n\nChannel 1: That's the right address.\n\nChannel 0: Sorry?\n\nChannel 1: That is the right address. I'm\n\nChannel 0: Okay.\n\nChannel 1: still living there.\n\nChannel 0: Okay. Now have you made any changes to the router? Is that still there?\n\nChannel 1: Same.\n\nChannel 0: It's the same router. Alright. Let me just see. Because if everything is the same, we should be able to get you activated straight away. Let me just check here with Super Networks.\n\nAnd how was your break, your holiday?\n\nChannel 1: So that's good now?\n\nChannel 0: You you feel better now? Where did you go for your holiday?\n\nChannel 1: Are you speaking to me?\n\nChannel 0: Yes. That's who\n\nChannel 1: Oh,\n\nChannel 0: I'm speaking\n\nChannel 1: okay.\n\nChannel 0: to.\n\nChannel 1: No. No. I'm I'm driving back from work. So, yeah, I was in a holiday in between. Oh, you mean overseas?\n\nChannel 0: Yeah. You you went overseas. Yeah. How was\n\nChannel 1: Mhmm.\n\nChannel 0: that\n\nChannel 1: Yeah.\n\nChannel 0: holiday?\n\nChannel 1: I actually, that wasn't a holiday. In fact, so for some family reason. Anyway, so let's consider that as a holiday, but I was here a week after, and then I had to go again. I had a, like, kind of a chaotic situation in between, but I need a Wi Fi now.\n\nChannel 0: No. No. That's fair enough. As long as you had a you had a good holiday.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. So\n\nChannel 1: Yep.\n\nChannel 0: pay\n\nChannel 1: Kinda\n\nChannel 0: site contact number.\n\nChannel 1: fit.\n\nChannel 0: Alright. Just give me five seconds.\n\nChannel 1: Sure.\n\nChannel 0: Reseller reference. So let's just double check. 5 Unit 527335 Anchor Tow Street, which is a new dwelling in Greenway. So that's in the capital city capital city of Australia, which is which is Canberra. Right?\n\nChannel 1: Yes.\n\nChannel 0: Alright. Let's see. So if the router's connected and you and you haven't made any changes, your service should be activated very quickly.\n\nChannel 1: How long it might take? Like, two to three hours?\n\nChannel 0: No.\n\nChannel 1: Two\n\nChannel 0: It\n\nChannel 1: minutes?\n\nChannel 0: should be straight away. If if you got everything connected to the box\n\nChannel 1: Yep.\n\nChannel 0: so the Wi Fi is connected to the electricity and it's connected to the box on the wall and you\n\nChannel 1: Yeah.\n\nChannel 0: haven't made any changes to the same Wi Fi,\n\nChannel 1: Yeah.\n\nChannel 0: your service should come up straight away.\n\nChannel 1: Alright.\n\nChannel 0: If not,\n\nChannel 1: That's\n\nChannel 0: then you need to give this number a call.\n\nChannel 1: Uh-huh.\n\nChannel 0: Actually, I'll give you a call with that number.\n\nChannel 1: Uh-huh.\n\nChannel 0: So when you're home, you can call us,\n\nChannel 1: Yes.\n\nChannel 0: and then we'll we might have to just do a few things to get it up and running again. 452452560360360. Okay. You can can you hear the call coming through?\n\nChannel 1: Yeah. What I I think I'm getting a call. Did you dial up?\n\nChannel 0: Yeah. That that's me. Alright. It's not the service is not coming up. Hang on.\n\nChannel 1: Yeah.\n\nChannel 0: Let me just double check again. No. It's not coming up. So we might need to just do a few things when you get home. So when you get home, just give me a call on that number I called you on.\n\nThat's the\n\nChannel 1: Yep.\n\nChannel 0: after hours number. We'll get your services up and running. Not a problem.\n\nChannel 1: No worries. That sounds good. I'll leave\n\nChannel 0: Okay.\n\nChannel 1: it in two minutes now. Ten, fifteen minutes.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: With your hands. Yep. Not a problem.\n\nChannel 1: Yeah. Yeah. No worries. Thanks, man.\n\nChannel 0: Alright. Talk to you soon. Thank you. Bye.\n\nChannel 1: Thank you. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Airtel.","start":0.48,"end":1.6999999,"sentiment":"positive","sentiment_score":0.5146663586298624}],"sentiment":"positive","sentiment_score":0.5146663586298624,"channel":0,"num_words":3,"start":0.48,"end":1.6999999},{"sentences":[{"text":"Good afternoon.","start":3.4399998,"end":4.18,"sentiment":"positive","sentiment_score":0.579390823841095},{"text":"I'd like to continue with the service.","start":4.96,"end":8.16,"sentiment":"positive","sentiment_score":0.38865163922309875},{"text":"I was a existing customer, and then, yeah, I had to take a break in between because I was overseas.","start":8.16,"end":15.094999,"sentiment":"neutral","sentiment_score":0.1113378245383501},{"text":"How can I do 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sec.","start":25.015,"end":25.994999,"sentiment":"neutral","sentiment_score":0.04071680177003145}],"sentiment":"neutral","sentiment_score":0.04637268744409084,"channel":0,"num_words":6,"start":24.295,"end":25.994999},{"sentences":[{"text":"Yeah.","start":26.515,"end":27.015,"sentiment":"neutral","sentiment_score":0.04837461933493614}],"sentiment":"neutral","sentiment_score":0.04837461933493614,"channel":1,"num_words":1,"start":26.515,"end":27.015},{"sentences":[{"text":"Were you with us before or you're still with us?","start":27.769999,"end":31.39,"sentiment":"neutral","sentiment_score":0.0420408146455884}],"sentiment":"neutral","sentiment_score":0.0420408146455884,"channel":0,"num_words":10,"start":27.769999,"end":31.39},{"sentences":[{"text":"I was with you before.","start":32.18,"end":33.379997,"sentiment":"neutral","sentiment_score":0.08595899790525437},{"text":"I have got everything, all the 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be able to get you activated straight away.","start":146.93,"end":150.62999,"sentiment":"positive","sentiment_score":0.37258483096957207},{"text":"Let me just check here with Super Networks.","start":152.20999,"end":155.03,"sentiment":"neutral","sentiment_score":0.2691900786012411}],"sentiment":"neutral","sentiment_score":0.2858362194489349,"channel":0,"num_words":33,"start":144.20999,"end":155.03},{"sentences":[{"text":"And how was your break, your holiday?","start":156.645,"end":158.345,"sentiment":"neutral","sentiment_score":0.24293391832283565}],"sentiment":"neutral","sentiment_score":0.24293391832283565,"channel":0,"num_words":7,"start":156.645,"end":158.345},{"sentences":[{"text":"So that's good now?","start":159.975,"end":161.435,"sentiment":"positive","sentiment_score":0.44192688167095184}],"sentiment":"positive","sentiment_score":0.44192688167095184,"channel":1,"num_words":4,"start":159.975,"end":161.435},{"sentences":[{"text":"You you feel better 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we might have to just do a few things to get it up and running again.","start":311.87,"end":317.41,"sentiment":"neutral","sentiment_score":0.1154703484161904},{"text":"452452560360360.","start":317.47,"end":327.02502,"sentiment":"neutral","sentiment_score":0.016016922891139984},{"text":"Okay.","start":331.48502,"end":331.98502,"sentiment":"neutral","sentiment_score":0.02360451407730579},{"text":"You can can you hear the call coming through?","start":332.605,"end":334.625,"sentiment":"neutral","sentiment_score":0.006123481835756037}],"sentiment":"neutral","sentiment_score":0.07628897977992892,"channel":0,"num_words":30,"start":311.87,"end":334.625},{"sentences":[{"text":"Yeah.","start":336.54498,"end":336.705,"sentiment":"neutral","sentiment_score":-0.0033649206161499023},{"text":"What I I think I'm getting a call.","start":336.705,"end":339.50497,"sentiment":"neutral","sentiment_score":-0.030477478867396712},{"text":"Did you dial 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They discuss their previous service and disconnect the Wi Fi. The representative, Sharon, confirms the customer's address and holiday details and assures them that their service should be activated soon. They also discuss the router and internet connection. The call ends with the representative offering to call the customer when they get home to arrange the service."},"intents":{"segments":[{"text":"I'd like to continue with the service. I was a existing customer, and then, yeah, I had to take a break in between because I was overseas. How can I do that?","start_word":5,"end_word":36,"intents":[{"intent":"Continue service","confidence_score":0.3328842}]},{"text":"But at the moment, I have disconnect the the Wi Fi, but I I'd Okay. like to rejoin it again.","start_word":81,"end_word":100,"intents":[{"intent":"Disconnect wi fi","confidence_score":0.07105216}]},{"text":"Have you made any changes to the service? Is it still at the same address, Unit 527335 Achtel Street?","start_word":272,"end_word":290,"intents":[{"intent":"Request service address change","confidence_score":0.0000017204763}]},{"text":"Where did you go for your holiday? Are you speaking to me?","start_word":370,"end_word":381,"intents":[{"intent":"Confirm holiday location","confidence_score":0.25023085}]},{"text":"Where did you go for your holiday? Are you speaking to me? Yes.","start_word":370,"end_word":382,"intents":[{"intent":"Check holiday itinerary","confidence_score":0.008458532}]},{"text":"pay Kinda site contact number. fit.","start_word":496,"end_word":501,"intents":[{"intent":"Provide site contact number","confidence_score":0.09983841}]},{"text":"5 Unit 527335 Anchor Tow Street, which is a new dwelling in Greenway. So that's in the capital city capital city of Australia, which is which is Canberra.","start_word":516,"end_word":543,"intents":[{"intent":"Provide local address","confidence_score":0.000040284864}]},{"text":"So if the router's connected and you and you haven't made any changes, your service should be activated very quickly. How long it might take?","start_word":549,"end_word":573,"intents":[{"intent":"Assist router activation and setup","confidence_score":0.0001925372}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Airtel. Good afternoon. I'd like to continue with the service.","start_word":0,"end_word":11,"sentiment":"positive","sentiment_score":0.4574902653694153},{"text":"I was a existing customer, and then, yeah, I had to take a break in between because I was overseas. How can I do that? What service are we looking at? EHL Wi Fi? Okay. Yep. Hang on a sec. Yeah. Were you with us before or you're still with us? I was with you before. I have got everything, all the setups. I did come to you guys. But at the moment, I have disconnect the the Wi Fi, but I I'd Okay. like to rejoin it again. What what's the first name? Sorry. What's the your first name, please? My first name is Prakash, p r a k a s h. Woah. Woah. Woah. Too fast. What's the first letter? What do you mean the first name? No. The first letter of your first name. Yeah. Sorry. I didn't I didn't understand. What's your first name? But I need the first letter if you can do them slowly because you're going too fast. Sorry. Oh, p r a k a T for Tom, r s a, is it? h. Sorry. Just give me a second. I'll I'm I'm driving. Actually, let me it's just my phone. Okay. P for Peter. Oh, okay. Sorry. Yep. That's Yeah. better. R P for for rabbit, Peter. r Yep. for rabbit, a for apple, k for kangaroo, a for apple, s for snake, Sorry? h for horse, s for Sam Oh, Sam. Yep. and h for horse. It's Prakash. Yeah? Yep. Correct. Okay. One second. Hang on. Yep. Prakash Pudel? Yes. Okay. Have you made any changes to the service? Is it still at the same address, Unit 527335 Achtel Street? That's the right address. Sorry? That is the right address. I'm Okay. still living there. Okay. Now have you made any changes to the router? Is that still there? Same. It's the same router. Alright. Let me just see.","start_word":12,"end_word":329,"sentiment":"neutral","sentiment_score":0.008030353159037471},{"text":"Because if everything is the same, we should be able to get you activated straight away.","start_word":330,"end_word":345,"sentiment":"positive","sentiment_score":0.3696842491626739},{"text":"Let me just check here with Super Networks. And how was your break, your holiday?","start_word":346,"end_word":360,"sentiment":"neutral","sentiment_score":0.2553967535495758},{"text":"So that's good now? You you feel better now?","start_word":361,"end_word":369,"sentiment":"positive","sentiment_score":0.4156501889228821},{"text":"Where did you go for your holiday? Are you speaking to me? Yes. That's who Oh, I'm speaking okay. to. No. No. I'm I'm driving back from work. So, yeah, I was in a holiday in between. Oh, you mean overseas? Yeah. You you went overseas. Yeah. How was Mhmm. that Yeah. holiday? I actually, that wasn't a holiday. In fact, so for some family reason. Anyway, so let's consider that as a holiday, but I was here a week after, and then I had to go again. I had a, like, kind of a chaotic situation in between, but I need a Wi Fi now. No. No. That's fair enough. As long as you had a you had a good holiday. Yeah. Alright. So Yep. pay Kinda site contact number. fit. Alright. Just give me five seconds. Sure. Reseller reference. So let's just double check. 5 Unit 527335 Anchor Tow Street, which is a new dwelling in Greenway. So that's in the capital city capital city of Australia, which is which is Canberra. Right? Yes. Alright. Let's see. So if the router's connected and you and you haven't made any changes, your service should be activated very quickly. How long it might take? Like, two to three hours? No. Two It minutes? should be straight away. If if you got everything connected to the box Yep. so the Wi Fi is connected to the electricity and it's connected to the box on the wall and you Yeah. haven't made any changes to the same Wi Fi, Yeah. your service should come up straight away. Alright. If not, That's then you need to give this number a call. Uh-huh. Actually, I'll give you a call with that number. Uh-huh. So when you're home, you can call us, Yes. and then we'll we might have to just do a few things to get it up and running again. 452452560360360. Okay. You can can you hear the call coming through? Yeah. What I I think I'm getting a call. Did you dial up? Yeah. That that's me. Alright. It's not the service is not coming up. Hang on. Yeah. Let me just double check again. No. It's not coming up. So we might need to just do a few things when you get home. So when you get home, just give me a call on that number I called you on. That's the Yep. after hours number. We'll get your services up and running. Not a problem. No worries.","start_word":370,"end_word":786,"sentiment":"neutral","sentiment_score":0.04050068409858848},{"text":"That sounds good.","start_word":787,"end_word":789,"sentiment":"positive","sentiment_score":0.33816057443618774},{"text":"I'll leave Okay. it in two minutes now. Ten, fifteen minutes. Yeah. Yeah. Yeah. With your hands. Yep. Not a problem. Yeah. Yeah. No worries.","start_word":790,"end_word":814,"sentiment":"neutral","sentiment_score":0.136750727891922},{"text":"Thanks, man.","start_word":815,"end_word":816,"sentiment":"positive","sentiment_score":0.4024532437324524},{"text":"Alright. Talk to you soon.","start_word":817,"end_word":821,"sentiment":"neutral","sentiment_score":0.3001980185508728},{"text":"Thank you. Bye. Thank you. Thanks.","start_word":822,"end_word":827,"sentiment":"positive","sentiment_score":0.4318848550319672},{"text":"Bye.","start_word":828,"end_word":828,"sentiment":"neutral","sentiment_score":0.11327245086431505}],"average":{"sentiment":"neutral","sentiment_score":0.056144612709930326}}}}