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Thank you for the call.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.02866409346461296},{"text":"Jared speaking.","start":1.36,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.023693549446761608},{"text":"Hello?","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":0.04104810580611229},{"text":"Yes.","start":20.945,"end":21.185,"sentiment":"neutral","sentiment_score":0.02791496366262436},{"text":"I'm okay.","start":21.185,"end":21.505,"sentiment":"neutral","sentiment_score":0.026024995371699333}],"sentiment":"neutral","sentiment_score":0.028152036081467356,"num_words":7,"start":0.0,"end":21.505},{"sentences":[{"text":"What were you asking?","start":21.505,"end":22.224998,"sentiment":"neutral","sentiment_score":0.00013462034985423088},{"text":"Sorry.","start":22.224998,"end":22.724998,"sentiment":"neutral","sentiment_score":-0.026829440146684647},{"text":"That's okay.","start":41.758934,"end":42.318935,"sentiment":"neutral","sentiment_score":0.11435193940997124},{"text":"That's okay.","start":42.318935,"end":42.798935,"sentiment":"neutral","sentiment_score":0.28958140313625336},{"text":"We're all good for our support.","start":42.798935,"end":43.998936,"sentiment":"positive","sentiment_score":0.5430065294106802}],"sentiment":"neutral","sentiment_score":0.26930766018728414,"num_words":15,"start":21.505,"end":43.998936},{"sentences":[{"text":"Thank you.","start":43.998936,"end":44.398937,"sentiment":"positive","sentiment_score":0.6673033535480499},{"text":"Thank you for the call.","start":44.398937,"end":45.618935,"sentiment":"positive","sentiment_score":0.7032508015632629}],"sentiment":"positive","sentiment_score":0.6929801021303449,"num_words":7,"start":43.998936,"end":45.618935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Jared speaking.\n\nChannel 0: Hi, Sarah. Good morning. This is Abby. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hi, sir. Yeah. I'm calling on behalf of Daniel from TechnoWand. We are based in Springfield, Brisbane. The reason can you hear me okay, sir?\n\nChannel 1: Yes. I'm okay. What were you asking? Sorry.\n\nChannel 0: Yeah. Daniel asked me to reach out to you because we're calling or speaking to different firms in Australia, basically, and we actually determined that hello? You're dealing with the same challenges in IT, IT support, or IT issues?\n\nChannel 1: That's okay. That's okay. We're all good for our support. Thank you. Thank you for the call.\n\nChannel 0: So far so good. Okay. Thank you, sir.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.02866409346461296},{"text":"Jared speaking.","start":1.36,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.023693549446761608}],"sentiment":"neutral","sentiment_score":0.02535039745271206,"channel":1,"num_words":3,"start":0.0,"end":2.1799998},{"sentences":[{"text":"Hi, Sarah.","start":3.4399998,"end":4.08,"sentiment":"neutral","sentiment_score":0.10660207644104958},{"text":"Good morning.","start":4.08,"end":4.74,"sentiment":"neutral","sentiment_score":0.2892121970653534},{"text":"This is Abby.","start":4.88,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.15672113498051962},{"text":"Hello?","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.046909645199775696}],"sentiment":"neutral","sentiment_score":0.16358769964426756,"channel":0,"num_words":8,"start":3.4399998,"end":8.1},{"sentences":[{"text":"Hello?","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":0.04104810580611229}],"sentiment":"neutral","sentiment_score":0.04104810580611229,"channel":1,"num_words":1,"start":8.639999,"end":9.139999},{"sentences":[{"text":"Hi, sir.","start":9.76,"end":10.32,"sentiment":"neutral","sentiment_score":0.06569381058216095},{"text":"Yeah.","start":10.32,"end":10.559999,"sentiment":"neutral","sentiment_score":0.05306382477283478},{"text":"I'm calling on behalf of Daniel from TechnoWand.","start":10.559999,"end":13.38,"sentiment":"neutral","sentiment_score":0.04272573348134756},{"text":"We are based in Springfield, Brisbane.","start":14.08,"end":15.934999,"sentiment":"neutral","sentiment_score":0.027467588273187477},{"text":"The reason can you hear me okay, sir?","start":16.955,"end":20.255,"sentiment":"neutral","sentiment_score":0.009721141308546066}],"sentiment":"neutral","sentiment_score":0.030753278955817222,"channel":0,"num_words":25,"start":9.76,"end":20.255},{"sentences":[{"text":"Yes.","start":20.945,"end":21.185,"sentiment":"neutral","sentiment_score":0.02791496366262436},{"text":"I'm okay.","start":21.185,"end":21.505,"sentiment":"neutral","sentiment_score":0.026024995371699333},{"text":"What were you asking?","start":21.505,"end":22.224998,"sentiment":"neutral","sentiment_score":0.00013462034985423088},{"text":"Sorry.","start":22.224998,"end":22.724998,"sentiment":"neutral","sentiment_score":-0.026829440146684647}],"sentiment":"neutral","sentiment_score":0.006709249457344413,"channel":1,"num_words":8,"start":20.945,"end":22.724998},{"sentences":[{"text":"Yeah.","start":23.035,"end":23.355,"sentiment":"neutral","sentiment_score":-0.00030625518411397934},{"text":"Daniel asked me to reach out to you because we're calling or speaking to different firms in Australia, basically, and we actually determined that hello?","start":23.355,"end":35.59,"sentiment":"neutral","sentiment_score":-0.0013670833501964808},{"text":"You're dealing with the same challenges in IT, IT support, or IT issues?","start":35.97,"end":41.93894,"sentiment":"neutral","sentiment_score":-0.02655367596218219}],"sentiment":"neutral","sentiment_score":-0.009735413498651141,"channel":0,"num_words":39,"start":23.035,"end":41.93894},{"sentences":[{"text":"That's okay.","start":41.758934,"end":42.318935,"sentiment":"neutral","sentiment_score":0.11435193940997124},{"text":"That's okay.","start":42.318935,"end":42.798935,"sentiment":"neutral","sentiment_score":0.28958140313625336},{"text":"We're all good for our support.","start":42.798935,"end":43.998936,"sentiment":"positive","sentiment_score":0.5430065294106802},{"text":"Thank you.","start":43.998936,"end":44.398937,"sentiment":"positive","sentiment_score":0.6673033535480499},{"text":"Thank you for the call.","start":44.398937,"end":45.618935,"sentiment":"positive","sentiment_score":0.7032508015632629}],"sentiment":"positive","sentiment_score":0.5245156809687614,"channel":1,"num_words":17,"start":41.758934,"end":45.618935},{"sentences":[{"text":"So far so good.","start":45.11894,"end":46.15894,"sentiment":"positive","sentiment_score":0.6957238912582397},{"text":"Okay.","start":46.15894,"end":46.39894,"sentiment":"positive","sentiment_score":0.3415682911872864},{"text":"Thank you, sir.","start":46.39894,"end":47.303936,"sentiment":"positive","sentiment_score":0.4429718355337779}],"sentiment":"positive","sentiment_score":0.5566724203526974,"channel":0,"num_words":8,"start":45.11894,"end":47.303936}]},"summary":{"result":"success","short":"Abby from TechnoWand is calling Sarah on behalf of Daniel, who is dealing with IT issues. They are trying to determine if Sarah is dealing with the same challenges as her. Abby thanks Sarah for the call and says they are all good for their support."},"intents":{"segments":[{"text":"Daniel asked me to reach out to you because we're calling or speaking to different firms in Australia, basically, and we actually determined that hello? You're dealing with the same challenges in IT, IT support, or IT issues? That's okay.","start_word":46,"end_word":85,"intents":[{"intent":"Reach out","confidence_score":0.046868112}]},{"text":"We're all good for our support. Thank you.","start_word":88,"end_word":95,"intents":[{"intent":"Address it support","confidence_score":0.21090284}]}]},"sentiments":{"segments":[{"text":"Hi. Jared speaking. Hi, Sarah. Good morning. This is Abby. Hello? Hello? Hi, sir. Yeah. I'm calling on behalf of Daniel from TechnoWand. We are based in Springfield, Brisbane. The reason can you hear me okay, sir? Yes. I'm okay. What were you asking? Sorry. Yeah. Daniel asked me to reach out to you because we're calling or speaking to different firms in Australia, basically, and we actually determined that hello? You're dealing with the same challenges in IT, IT support, or IT issues? That's okay. That's okay.","start_word":0,"end_word":87,"sentiment":"neutral","sentiment_score":0.03912161663174629},{"text":"We're all good for our support. Thank you. Thank you for the call. So far so good. Okay. Thank you, sir.","start_word":88,"end_word":108,"sentiment":"positive","sentiment_score":0.5737497806549072}],"average":{"sentiment":"neutral","sentiment_score":0.138363980961417}}}}