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assistance.","start":38.70894,"end":41.608936,"sentiment":"neutral","sentiment_score":0.13146627321839333}],"sentiment":"neutral","sentiment_score":0.1348530383159717,"channel":0,"num_words":12,"start":38.06894,"end":41.608936},{"sentences":[{"text":"No problem.","start":41.70894,"end":42.348938,"sentiment":"positive","sentiment_score":0.33528168499469757},{"text":"Thank you so much.","start":42.348938,"end":43.328938,"sentiment":"positive","sentiment_score":0.6381461173295975}],"sentiment":"positive","sentiment_score":0.5371913065512975,"channel":1,"num_words":6,"start":41.70894,"end":43.328938},{"sentences":[{"text":"You're welcome.","start":43.828938,"end":44.54894,"sentiment":"positive","sentiment_score":0.5813509523868561},{"text":"Bye.","start":44.54894,"end":44.788937,"sentiment":"positive","sentiment_score":0.5238301753997803},{"text":"Have a great day.","start":44.788937,"end":45.768936,"sentiment":"positive","sentiment_score":0.6619381830096245}],"sentiment":"positive","sentiment_score":0.6191835446017129,"channel":0,"num_words":7,"start":43.828938,"end":45.768936}]},"summary":{"result":"success","short":"The customer, Maureen, is speaking with an agent, Jetstar, about proceeding with VoIP handsets. She has already spoken to someone from the company and is waiting for the picture and more documentation to be sent within one hour. The agent tells her to call back if she needs further assistance and the call ends with pleasantries."},"intents":{"segments":[{"text":"Just give us a callback if you need other assistance. No problem.","start_word":109,"end_word":120,"intents":[{"intent":"Request callback","confidence_score":0.15356183}]}]},"sentiments":{"segments":[{"text":"Yes. Jetstar. Yes? Yes. This is Maureen again. Sorry. I did not get what you mean earlier. So we're now going to proceed with the VoIP now with the handset. No. No. We we yeah. Yeah. We are proceeding with that. I already spoken to some one of the guys from you guys. Yeah. Is it So a male he representative? told yeah. Yeah. So yes. So he told me he gonna send me the picture, and then he gonna send me the more documentation in next one hour. Okay? Thank you. Okay. Yes, So please. you're already in touch with him? Yes. All done.","start_word":0,"end_word":104,"sentiment":"neutral","sentiment_score":0.02681510709226131},{"text":"Thank you.","start_word":105,"end_word":106,"sentiment":"positive","sentiment_score":0.3722186088562012},{"text":"Okay. Okay. Just give us a callback if you need other assistance.","start_word":107,"end_word":118,"sentiment":"neutral","sentiment_score":0.1374577134847641},{"text":"No problem. Thank you so much. You're welcome. Bye. Have a great day.","start_word":119,"end_word":131,"sentiment":"positive","sentiment_score":0.5897288918495178}],"average":{"sentiment":"neutral","sentiment_score":0.10708531737327576}}}}