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Nadine. My name is Mary, and I'm calling from Airtel. I'm just ringing up regarding setting up your direct debit. We give you instructions. However, we're seeing here that the direct debit is not yet set up.\n\nSo I'm just ringing up just in any case you need further assistance adding it. If you receive this message and still need assistance, please don't hesitate to call us, and we'll be more than happy to assist. Thank you so much, and have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi, Nadine.","start":12.695,"end":13.335,"sentiment":"neutral","sentiment_score":0.08168787881731987},{"text":"My name is Mary, and I'm calling from Airtel.","start":13.335,"end":15.655,"sentiment":"neutral","sentiment_score":0.05777817633416918},{"text":"I'm just ringing up regarding setting up your direct debit.","start":15.655,"end":19.914999,"sentiment":"neutral","sentiment_score":0.042372377775609496},{"text":"We give you instructions.","start":20.615,"end":21.994999,"sentiment":"neutral","sentiment_score":0.01932239974848926},{"text":"However, we're seeing here that the direct debit is not yet set up.","start":22.134998,"end":26.375,"sentiment":"neutral","sentiment_score":-0.10731047922028945}],"sentiment":"neutral","sentiment_score":-0.005543250222935488,"num_words":38,"start":12.695,"end":26.375},{"sentences":[{"text":"So I'm just ringing up just in any case you need further assistance adding it.","start":26.375,"end":30.92,"sentiment":"neutral","sentiment_score":0.04684316000590722},{"text":"If you receive this message and still need assistance, please don't hesitate to call us, and we'll be more than happy to assist.","start":31.3,"end":37.0,"sentiment":"neutral","sentiment_score":0.2152661609908809},{"text":"Thank you so much, and have a great day.","start":37.14,"end":38.9,"sentiment":"positive","sentiment_score":0.742742915948232},{"text":"Goodbye.","start":38.9,"end":39.4,"sentiment":"neutral","sentiment_score":0.15646640956401825}],"sentiment":"neutral","sentiment_score":0.26031086991618696,"num_words":48,"start":26.375,"end":39.4}]}}]},{"alternatives":[{"transcript":"You have reached mailbox number 0421027547.","confidence":1.0,"words":[{"word":"you","start":0.24,"end":0.48,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.008992313407361507},{"word":"have","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.008667448535561562},{"word":"reached","start":0.71999997,"end":1.22,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.008493512868881226},{"word":"mailbox","start":1.52,"end":2.0,"confidence":0.97265625,"punctuated_word":"mailbox","sentiment":"neutral","sentiment_score":0.006598798558115959},{"word":"number","start":2.0,"end":2.5,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.0087724095210433},{"word":"0421027547","start":2.8799999,"end":10.5,"confidence":0.98608303,"punctuated_word":"0421027547.","sentiment":"neutral","sentiment_score":0.011392095126211643}],"paragraphs":{"transcript":"\nYou have reached mailbox number 0421027547.","paragraphs":[{"sentences":[{"text":"You have reached mailbox number 0421027547.","start":0.24,"end":10.5,"sentiment":"neutral","sentiment_score":0.0088194296695292}],"sentiment":"neutral","sentiment_score":0.0088194296695292,"num_words":6,"start":0.24,"end":10.5}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached mailbox number 0421027547.\n\nChannel 0: Hi, Nadine. My name is Mary, and I'm calling from Airtel. I'm just ringing up regarding setting up your direct debit. We give you instructions. However, we're seeing here that the direct debit is not yet set up.\n\nSo I'm just ringing up just in any case you need further assistance adding it. If you receive this message and still need assistance, please don't hesitate to call us, and we'll be more than happy to assist. Thank you so much, and have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"You have reached mailbox number 0421027547.","start":0.24,"end":10.5,"sentiment":"neutral","sentiment_score":0.0088194296695292}],"sentiment":"neutral","sentiment_score":0.0088194296695292,"channel":1,"num_words":6,"start":0.24,"end":10.5},{"sentences":[{"text":"Hi, Nadine.","start":12.695,"end":13.335,"sentiment":"neutral","sentiment_score":0.08168787881731987},{"text":"My name is Mary, and I'm calling from Airtel.","start":13.335,"end":15.655,"sentiment":"neutral","sentiment_score":0.05777817633416918},{"text":"I'm just ringing up regarding setting up your direct debit.","start":15.655,"end":19.914999,"sentiment":"neutral","sentiment_score":0.042372377775609496},{"text":"We give you instructions.","start":20.615,"end":21.994999,"sentiment":"neutral","sentiment_score":0.01932239974848926},{"text":"However, we're seeing here that the direct debit is not yet set up.","start":22.134998,"end":26.375,"sentiment":"neutral","sentiment_score":-0.10731047922028945}],"sentiment":"neutral","sentiment_score":-0.005543250222935488,"channel":0,"num_words":38,"start":12.695,"end":26.375},{"sentences":[{"text":"So I'm just ringing up just in any case you need further assistance adding it.","start":26.375,"end":30.92,"sentiment":"neutral","sentiment_score":0.04684316000590722},{"text":"If you receive this message and still need assistance, please don't hesitate to call us, and we'll be more than happy to assist.","start":31.3,"end":37.0,"sentiment":"neutral","sentiment_score":0.2152661609908809},{"text":"Thank you so much, and have a great day.","start":37.14,"end":38.9,"sentiment":"positive","sentiment_score":0.742742915948232},{"text":"Goodbye.","start":38.9,"end":39.4,"sentiment":"neutral","sentiment_score":0.15646640956401825}],"sentiment":"neutral","sentiment_score":0.26031086991618696,"channel":0,"num_words":48,"start":26.375,"end":39.4}]},"summary":{"result":"success","short":"Mary from Airtel calls Nadine to inform her that her direct debit is not set up yet and she is offering assistance. She tells Nadine to call if she needs further assistance and assures her that they will be more than happy to assist her."},"intents":{"segments":[{"text":"I'm just ringing up regarding setting up your direct debit. We give you instructions.","start_word":17,"end_word":30,"intents":[{"intent":"Set up direct debit","confidence_score":0.22345771}]}]},"sentiments":{"segments":[{"text":"You have reached mailbox number 0421027547. Hi, Nadine. My name is Mary, and I'm calling from Airtel. I'm just ringing up regarding setting up your direct debit. We give you instructions. However, we're seeing here that the direct debit is not yet set up. So I'm just ringing up just in any case you need further assistance adding it. If you receive this message and still need assistance, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":0,"end_word":81,"sentiment":"neutral","sentiment_score":0.06834939122200012},{"text":"Thank you so much, and have a great day.","start_word":82,"end_word":90,"sentiment":"positive","sentiment_score":0.7421296834945679},{"text":"Goodbye.","start_word":91,"end_word":91,"sentiment":"neutral","sentiment_score":0.1959407925605774}],"average":{"sentiment":"neutral","sentiment_score":0.1329789125829711}}}}