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Yeah. So no. There is no hidden fee there. If you sign up, under six month contract, the you just need to settle the delivery fee for the router, but the router is free. Mhmm. Mhmm. Mhmm. Yes. It's compatible with Uptick fiber upgrade connection, but there might be an issue that may come up for some reason because he experienced it with other customers as well before that his router is compatible, but the router is locked, so we cannot configure it. Maybe it's still connected with the previous provider, or the previous provider is the one who, like, provided the router as well, and we cannot establish a different provider with that router. Something like that. So, yeah, the so we decided to give him a router instead. Mhmm. So for if you sign up today, we'll activate the service within twenty four hours, then the route we can send the router probably tomorrow. So usually, the router takes three to five business days to arrive at the address. Mhmm. Mhmm. Yeah. We can check your own router and send you an email instruction on how to connect it. If ever, we'll be sending you the credentials that you're going to encode there at the router's interface. Then if it's successful, we can use the router instead of giving you the free one. Yeah. We have a technical team, but as long as the problem is regarding the network, We can provide you one. But if it's regarding your router, you're the one who is responsible for that. But we can call out a technician, but it has a service charge, if ever. Yeah. Mhmm. You are the one who is responsible. We can guide you over the phone. I can guide you over the phone for the if you need the assist assistance on setting it up. Yeah. But it's your responsible since it's your own router. Mhmm. Sorry? For the Yeah. Mhmm. You mean the equipment of Supa Network? Mhmm. Mhmm. Let me just check on your address so because we can see it here. Your address can I have your full address again, please? Mhmm. Mhmm. Mhmm. Okay. Let me have a look on it. Hang on. Okay. I see. I think you're referring to the new dwelling fee, like a new connect new connection fee. Yeah. Mhmm. Yeah. So, actually, upon checking your address, it has a new connection fee. Yeah, charge of $300, which, should be paid by the lot owner or the landlord. So, just to explain, the new development charge is a one time fee applied to certain new property developments. It's it help covers the cost of connecting new premises to the Internet connection. So if you are renting, please inform your landlord so they're aware of this charge. But if you are the property owner, then you will be the one responsible for paying it. You will NFC charge hasn't been paid yet, but please know that your account may be suspended if ever if the payment isn't made by the due date. So this is directly from Supa Network. We this is beyond our control. If ever you'll be signing up, they are the one who will contact you regarding this. Mhmm. Yeah. Mhmm. Yeah. Because he or she is the one responsible for this. Mhmm. Yeah. Sure. Just give us a callback then. You're welcome. Bye. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nYes. I'm good. Thanks for asking. How are you? Mhmm.\n\nMhmm. Your you want the 6 month contract? Yeah. So no. There is no hidden fee there.\n\nIf you sign up, under six month contract, the you just need to settle the delivery fee for the router, but the router is free. Mhmm. Mhmm. Mhmm. Yes.\n\nIt's compatible with Uptick fiber upgrade connection, but there might be an issue that may come up for some reason because he experienced it with other customers as well before that his router is compatible, but the router is locked, so we cannot configure it. Maybe it's still connected with the previous provider, or the previous provider is the one who, like, provided the router as well, and we cannot establish a different provider with that router. Something like that. So, yeah, the so we decided to give him a router instead. Mhmm.\n\nSo for if you sign up today, we'll activate the service within twenty four hours, then the route we can send the router probably tomorrow. So usually, the router takes three to five business days to arrive at the address. Mhmm. Mhmm. Yeah.\n\nWe can check your own router and send you an email instruction on how to connect it. If ever, we'll be sending you the credentials that you're going to encode there at the router's interface. Then if it's successful, we can use the router instead of giving you the free one. Yeah. We have a technical team, but as long as the problem is regarding the network, We can provide you one.\n\nBut if it's regarding your router, you're the one who is responsible for that. But we can call out a technician, but it has a service charge, if ever. Yeah. Mhmm. You are the one who is responsible.\n\nWe can guide you over the phone. I can guide you over the phone for the if you need the assist assistance on setting it up. Yeah. But it's your responsible since it's your own router. Mhmm.\n\nSorry? For the Yeah. Mhmm. You mean the equipment of Supa Network? Mhmm.\n\nMhmm. Let me just check on your address so because we can see it here. Your address can I have your full address again, please? Mhmm. Mhmm.\n\nMhmm. Okay. Let me have a look on it. Hang on. Okay.\n\nI see. I think you're referring to the new dwelling fee, like a new connect new connection fee. Yeah. Mhmm. Yeah.\n\nSo, actually, upon checking your address, it has a new connection fee. Yeah, charge of $300, which, should be paid by the lot owner or the landlord. So, just to explain, the new development charge is a one time fee applied to certain new property developments. It's it help covers the cost of connecting new premises to the Internet connection. So if you are renting, please inform your landlord so they're aware of this charge.\n\nBut if you are the property owner, then you will be the one responsible for paying it. You will NFC charge hasn't been paid yet, but please know that your account may be suspended if ever if the payment isn't made by the due date. So this is directly from Supa Network. We this is beyond our control. If ever you'll be signing up, they are the one who will contact you regarding this.\n\nMhmm. Yeah. Mhmm. Yeah. Because he or she is the one responsible for this.\n\nMhmm. Yeah. Sure. Just give us a callback then. You're welcome.\n\nBye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.12773162126541138},{"text":"Good afternoon.","start":2.1599998,"end":2.98,"sentiment":"positive","sentiment_score":0.35335320234298706},{"text":"This is Maureen from Airtel tech support.","start":3.04,"end":5.46,"sentiment":"neutral","sentiment_score":0.25944073285375324},{"text":"How can I assist you today?","start":6.08,"end":7.46,"sentiment":"neutral","sentiment_score":0.23384075115124384},{"text":"Mhmm.","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.06275474280118942}],"sentiment":"neutral","sentiment_score":0.24213661209625356,"num_words":17,"start":1.5999999,"end":8.1},{"sentences":[{"text":"Yes.","start":10.0,"end":10.32,"sentiment":"positive","sentiment_score":0.3506484031677246},{"text":"I'm good.","start":10.32,"end":10.8,"sentiment":"positive","sentiment_score":0.5588566958904266},{"text":"Thanks for 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it.","start":120.659996,"end":145.48001,"sentiment":"neutral","sentiment_score":-0.16094908192753793},{"text":"Maybe it's still connected with the previous provider, or the previous provider is the one who, like, provided the router as well, and we cannot establish a different provider with that router.","start":145.48001,"end":164.455,"sentiment":"neutral","sentiment_score":-0.15445519157219678},{"text":"Something like that.","start":165.04001,"end":166.1,"sentiment":"neutral","sentiment_score":-0.1514743467171987},{"text":"So, yeah, the so we decided to give him a router instead.","start":166.40001,"end":172.98001,"sentiment":"neutral","sentiment_score":-0.01171567818770806},{"text":"Mhmm.","start":178.8,"end":179.3,"sentiment":"neutral","sentiment_score":-0.05479783937335014}],"sentiment":"neutral","sentiment_score":-0.13801165413792416,"num_words":93,"start":120.659996,"end":179.3},{"sentences":[{"text":"So for if you sign up today, we'll activate the service within twenty four hours, then the route we can send the router probably tomorrow.","start":179.805,"end":191.185,"sentiment":"neutral","sentiment_score":0.10026123225688935},{"text":"So usually, the router takes three to five business days to arrive at the address.","start":191.93001,"end":197.71,"sentiment":"neutral","sentiment_score":0.08263449296355248},{"text":"Mhmm.","start":200.97,"end":201.47,"sentiment":"neutral","sentiment_score":0.06408408284187317},{"text":"Mhmm.","start":213.905,"end":214.405,"sentiment":"neutral","sentiment_score":0.04774106293916702},{"text":"Yeah.","start":231.68001,"end":232.18001,"sentiment":"neutral","sentiment_score":0.109614297747612}],"sentiment":"neutral","sentiment_score":0.09226715452102728,"num_words":43,"start":179.805,"end":232.18001},{"sentences":[{"text":"We can check your own router and send you an email instruction on how to connect it.","start":232.56,"end":238.47499,"sentiment":"neutral","sentiment_score":0.15163600357139811},{"text":"If ever, we'll be sending you the credentials that you're going to encode there at the router's interface.","start":238.69499,"end":245.435,"sentiment":"neutral","sentiment_score":0.1845196502076255},{"text":"Then if it's successful, we can use the router instead of giving you the free one.","start":246.53499,"end":252.44,"sentiment":"neutral","sentiment_score":0.23973446805030107},{"text":"Yeah.","start":267.025,"end":267.525,"sentiment":"neutral","sentiment_score":-0.03231702744960785},{"text":"We have a technical team, but as long as the problem is regarding the network, We can provide you one.","start":267.665,"end":277.74002,"sentiment":"neutral","sentiment_score":-0.05898215947672725}],"sentiment":"neutral","sentiment_score":0.11837440328155127,"num_words":72,"start":232.56,"end":277.74002},{"sentences":[{"text":"But if it's regarding your router, you're the one who is responsible for 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up.","start":312.36,"end":319.44498,"sentiment":"neutral","sentiment_score":0.015077561140060425},{"text":"Yeah.","start":319.82498,"end":320.145,"sentiment":"neutral","sentiment_score":-0.027198227122426033},{"text":"But it's your responsible since it's your own router.","start":320.145,"end":323.685,"sentiment":"neutral","sentiment_score":-0.11004938350783454},{"text":"Mhmm.","start":327.425,"end":327.925,"sentiment":"neutral","sentiment_score":0.08317285031080246}],"sentiment":"neutral","sentiment_score":-0.015639979744682442,"num_words":37,"start":310.44,"end":327.925},{"sentences":[{"text":"Sorry?","start":349.685,"end":350.185,"sentiment":"neutral","sentiment_score":-0.0817989706993103},{"text":"For the Yeah.","start":350.32498,"end":356.905,"sentiment":"neutral","sentiment_score":-0.047959498750666775},{"text":"Mhmm.","start":357.125,"end":357.625,"sentiment":"neutral","sentiment_score":-0.012255396693944933},{"text":"You mean the equipment of Supa Network?","start":362.23,"end":364.65,"sentiment":"neutral","sentiment_score":-0.006616430889282908},{"text":"Mhmm.","start":373.51,"end":373.76,"sentiment":"neutral","sentiment_score":-0.087978295981884}],"sentiment":"neutral","sentiment_score":-0.028632782757855378,"num_words":13,"start":349.685,"end":373.76},{"sentences":[{"text":"Mhmm.","start":373.76,"end":374.26,"sentiment":"neutral","sentiment_score":-0.0441293902695179},{"text":"Let me just check on your address so because we can see it here.","start":388.48,"end":392.34,"sentiment":"neutral","sentiment_score":0.0018342571066958563},{"text":"Your address can I have your full address again, please?","start":394.08,"end":397.22,"sentiment":"neutral","sentiment_score":0.009323941729962825},{"text":"Mhmm.","start":400.24,"end":400.74,"sentiment":"neutral","sentiment_score":0.0027251197025179863},{"text":"Mhmm.","start":402.4,"end":402.9,"sentiment":"neutral","sentiment_score":0.004789792932569981}],"sentiment":"neutral","sentiment_score":0.0030483162651459375,"num_words":27,"start":373.76,"end":402.9},{"sentences":[{"text":"Mhmm.","start":409.345,"end":409.845,"sentiment":"neutral","sentiment_score":0.0029883214738219976},{"text":"Okay.","start":410.14502,"end":410.625,"sentiment":"neutral","sentiment_score":0.010945489630103111},{"text":"Let me have a look on it.","start":410.625,"end":412.305,"sentiment":"neutral","sentiment_score":0.010789519441979272},{"text":"Hang on.","start":412.305,"end":412.965,"sentiment":"neutral","sentiment_score":0.004615097772330046},{"text":"Okay.","start":432.785,"end":433.105,"sentiment":"neutral","sentiment_score":-0.006266097538173199}],"sentiment":"neutral","sentiment_score":0.007702045433688909,"num_words":12,"start":409.345,"end":433.105},{"sentences":[{"text":"I see.","start":433.105,"end":433.745,"sentiment":"neutral","sentiment_score":-0.026163682341575623},{"text":"I think you're referring to the new dwelling fee, like a new connect new connection fee.","start":433.745,"end":442.405,"sentiment":"neutral","sentiment_score":-0.15913045685738325},{"text":"Yeah.","start":448.63,"end":449.13,"sentiment":"neutral","sentiment_score":-0.08618969470262527},{"text":"Mhmm.","start":449.35,"end":449.85,"sentiment":"neutral","sentiment_score":-0.0508357509970665},{"text":"Yeah.","start":452.31,"end":452.71002,"sentiment":"neutral","sentiment_score":-0.041861146688461304}],"sentiment":"neutral","sentiment_score":-0.13225244127568744,"num_words":21,"start":433.105,"end":452.71002},{"sentences":[{"text":"So, actually, upon checking your address, it has a new connection fee.","start":452.71002,"end":458.09,"sentiment":"neutral","sentiment_score":-0.0917530246078968},{"text":"Yeah, charge of $300, which, should be paid by the lot owner or the landlord.","start":458.525,"end":464.22498,"sentiment":"neutral","sentiment_score":-0.08260497897863388},{"text":"So, just to explain, the new development charge is a one time fee applied to certain new property developments.","start":464.685,"end":472.145,"sentiment":"neutral","sentiment_score":-0.049619018835456746},{"text":"It's it help covers the cost of connecting new premises to the Internet connection.","start":472.88998,"end":477.94998,"sentiment":"neutral","sentiment_score":-0.01088681532668748},{"text":"So if you are renting, please inform your landlord so they're aware of this charge.","start":478.41,"end":483.94998,"sentiment":"neutral","sentiment_score":-0.15111114978790283}],"sentiment":"neutral","sentiment_score":-0.07602606665653487,"num_words":75,"start":452.71002,"end":483.94998},{"sentences":[{"text":"But if you are the property owner, then you will be the one responsible for paying it.","start":484.57,"end":487.21,"sentiment":"neutral","sentiment_score":-0.17440113249947042},{"text":"You will NFC charge hasn't been paid yet, but please know that your account may be suspended if ever if the payment isn't made by the due date.","start":487.21,"end":505.29,"sentiment":"neutral","sentiment_score":-0.2770406710250037},{"text":"So this is directly from Supa Network.","start":505.83,"end":508.41,"sentiment":"neutral","sentiment_score":-0.2356741236788886},{"text":"We this is beyond our control.","start":509.51,"end":511.69,"sentiment":"negative","sentiment_score":-0.44410747786362964},{"text":"If ever you'll be signing up, they are the one who will contact you regarding 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welcome.","start":541.16,"end":541.89996,"sentiment":"positive","sentiment_score":0.7620779871940613}],"sentiment":"neutral","sentiment_score":0.2244680232093246,"num_words":11,"start":533.39996,"end":541.89996},{"sentences":[{"text":"Bye.","start":541.95996,"end":542.27997,"sentiment":"positive","sentiment_score":0.5371376276016235},{"text":"Have a great day.","start":542.27997,"end":543.33997,"sentiment":"positive","sentiment_score":0.7415357381105423}],"sentiment":"positive","sentiment_score":0.7006561160087585,"num_words":5,"start":541.95996,"end":543.33997}]}}]},{"alternatives":[{"transcript":"Hi. Hi. How are you? Good. Thank you. I went to your website. I want to to get an Internet for my house. And I jumped into your website, and I found that you can provide it. I was talking with your colleague as well, and she was saying that she is, like, the one which is $67 per month. So I have yeah. So I have got a question. So she was saying that she she is going to send an a a router too. However, she is going to try my router if it works good. And is there any any fee associated with it? Any hidden fee, like, then whatever? Yes. The six months. Okay. So okay. For example, if I join you, is there any way if you check my own router, if my own router is working, then I may not be able to to because I don't have a speed to get all the router. So Because I have got a t p lang counter. And that's compatible with USB, ma'am. Okay. How long will it take, for example, to the router to be delivered? Okay. So if I join today so as I told you before, I have got actually, not one, two routers. So one is already in the in the in the apartment, and I hope to have a brand new router because I need the installation. So if if it's connected to these any of these, so the I will have I don't I will not wait for another, like, four or five days more. And and one thing more. So do you have a technical team? Like, if if I face a problem, so is there anybody to help me? Okay. So you so if I sign up, for example, and I have allowed that, so you can't you can't oh, I am responsible. So you cannot activate it over there. Okay. And okay, that's good. And regarding the so the soap the sofa, that I understood that the I should pay the the that you may also charge me for the supercharge. Is it correct? Because because this premises under the super network. Right? S u p a. So will I be charged for that as well? No. Like so if I join you today and my Internet is activated, so, actually, one of my friend was saying that that they are going to charge you another $300 because you are using Super. Is that correct? 711 Slash 2 Hundred 20, Mill Road Drive, Phillip. I didn't know about One of my friend was saying that the the some company, they are charging that. Some company, they are not charging. So I was thinking to ask about it. Okay. I see. Okay. In this case, let me talk with my landlord first, and then I'll come back to you. Yeah. Okay. Let me talk with him, and I'll come back to you too. Awesome. Thank you. 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Hi. How are you? Good. Thank you.\n\nI went to your website. I want to to get an Internet for my house. And I jumped into your website, and I found that you can provide it. I was talking with your colleague as well, and she was saying that she is, like, the one which is $67 per month. So I have yeah.\n\nSo I have got a question. So she was saying that she she is going to send an a a router too. However, she is going to try my router if it works good. And is there any any fee associated with it? Any hidden fee, like, then whatever?\n\nYes. The six months. Okay. So okay. For example, if I join you, is there any way if you check my own router, if my own router is working, then I may not be able to to because I don't have a speed to get all the router.\n\nSo Because I have got a t p lang counter. And that's compatible with USB, ma'am. Okay. How long will it take, for example, to the router to be delivered? Okay.\n\nSo if I join today so as I told you before, I have got actually, not one, two routers. So one is already in the in the in the apartment, and I hope to have a brand new router because I need the installation. So if if it's connected to these any of these, so the I will have I don't I will not wait for another, like, four or five days more. And and one thing more. So do you have a technical team?\n\nLike, if if I face a problem, so is there anybody to help me? Okay. So you so if I sign up, for example, and I have allowed that, so you can't you can't oh, I am responsible. So you cannot activate it over there. Okay.\n\nAnd okay, that's good. And regarding the so the soap the sofa, that I understood that the I should pay the the that you may also charge me for the supercharge. Is it correct? Because because this premises under the super network. Right?\n\nS u p a. So will I be charged for that as well? No. Like so if I join you today and my Internet is activated, so, actually, one of my friend was saying that that they are going to charge you another $300 because you are using Super. Is that correct?\n\n711 Slash 2 Hundred 20, Mill Road Drive, Phillip. I didn't know about One of my friend was saying that the the some company, they are charging that. Some company, they are not charging. So I was thinking to ask about it. Okay.\n\nI see. Okay. In this case, let me talk with my landlord first, and then I'll come back to you. Yeah. Okay.\n\nLet me talk with him, and I'll come back to you too. Awesome. Thank you. 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delivered?","start":174.33,"end":178.03001,"sentiment":"neutral","sentiment_score":-0.07731423784907047},{"text":"Okay.","start":199.89,"end":200.39,"sentiment":"neutral","sentiment_score":0.08431152999401093}],"sentiment":"neutral","sentiment_score":-0.0208566527993929,"num_words":31,"start":109.445,"end":200.39},{"sentences":[{"text":"So if I join today so as I told you before, I have got actually, not one, two routers.","start":201.56999,"end":209.03,"sentiment":"neutral","sentiment_score":0.04355336049277531},{"text":"So one is already in the in the in the apartment, and I hope to have a brand new router because I need the installation.","start":210.20999,"end":219.06499,"sentiment":"neutral","sentiment_score":0.07633099310100079},{"text":"So if if it's connected to these any of these, so the I will have I don't I will not wait for another, like, four or five days more.","start":219.525,"end":234.65,"sentiment":"neutral","sentiment_score":0.02927104426660286},{"text":"And and one thing more.","start":253.535,"end":255.075,"sentiment":"neutral","sentiment_score":0.045167560875415805},{"text":"So do you have a technical team?","start":255.13501,"end":257.055,"sentiment":"neutral","sentiment_score":-0.010691347398928233}],"sentiment":"neutral","sentiment_score":0.043948792155339,"num_words":85,"start":201.56999,"end":257.055},{"sentences":[{"text":"Like, if if I face a problem, so is there anybody to help me?","start":257.055,"end":264.01,"sentiment":"neutral","sentiment_score":-0.032822130913180966},{"text":"Okay.","start":293.63998,"end":294.13998,"sentiment":"neutral","sentiment_score":-0.038217708468437195},{"text":"So you so if I sign up, for example, and I have allowed that, so you can't you can't oh, I am responsible.","start":295.24,"end":306.425,"sentiment":"neutral","sentiment_score":-0.08556962750204232},{"text":"So you cannot activate it over there.","start":306.425,"end":308.685,"sentiment":"neutral","sentiment_score":-0.1753809771367482},{"text":"Okay.","start":326.23,"end":326.73,"sentiment":"neutral","sentiment_score":0.05292566120624542}],"sentiment":"neutral","sentiment_score":-0.07914282940328121,"num_words":46,"start":257.055,"end":326.73},{"sentences":[{"text":"And okay, that's good.","start":327.19,"end":330.58502,"sentiment":"neutral","sentiment_score":0.2314988374710083},{"text":"And regarding the so the soap the sofa, that I understood that the I should pay the the that you may also charge me for the supercharge.","start":330.58502,"end":346.17,"sentiment":"neutral","sentiment_score":-0.10837827153779843},{"text":"Is it correct?","start":347.91,"end":348.81,"sentiment":"neutral","sentiment_score":-0.030837003762523334},{"text":"Because because this premises under the super network.","start":351.75,"end":355.27002,"sentiment":"neutral","sentiment_score":-0.08186095906421542},{"text":"Right?","start":355.27002,"end":355.59,"sentiment":"neutral","sentiment_score":-0.03436803072690964}],"sentiment":"neutral","sentiment_score":-0.06469731851545878,"num_words":43,"start":327.19,"end":355.59},{"sentences":[{"text":"S u p a.","start":355.59,"end":356.81,"sentiment":"neutral","sentiment_score":-0.02545628510415554},{"text":"So will I be charged for that as well?","start":357.965,"end":360.38498,"sentiment":"neutral","sentiment_score":-0.03276825634141763},{"text":"No.","start":365.72498,"end":366.125,"sentiment":"neutral","sentiment_score":-0.24478939175605777},{"text":"Like so if I join you today and my Internet is activated, so, actually, one of my friend was saying that that they are going to charge you another $300 because you are using Super.","start":366.125,"end":384.63,"sentiment":"neutral","sentiment_score":-0.1651693595307214},{"text":"Is that correct?","start":384.63,"end":385.425,"sentiment":"neutral","sentiment_score":-0.0470437320570151}],"sentiment":"neutral","sentiment_score":-0.12622283882676408,"num_words":52,"start":355.59,"end":385.425},{"sentences":[{"text":"711 Slash 2 Hundred 20, Mill Road Drive, Phillip.","start":398.06998,"end":407.84998,"sentiment":"neutral","sentiment_score":0.004568475841855009},{"text":"I didn't know about One of my friend was saying that the the some company, they are charging that.","start":438.905,"end":447.305,"sentiment":"neutral","sentiment_score":-0.24333307696016213},{"text":"Some company, they are not charging.","start":447.305,"end":449.005,"sentiment":"neutral","sentiment_score":-0.2546280051271121},{"text":"So I was thinking to ask about it.","start":449.305,"end":451.565,"sentiment":"neutral","sentiment_score":-0.06896752445027232},{"text":"Okay.","start":519.19,"end":519.69,"sentiment":"neutral","sentiment_score":-0.050058625638484955}],"sentiment":"neutral","sentiment_score":-0.15608788445743538,"num_words":43,"start":398.06998,"end":519.69},{"sentences":[{"text":"I see.","start":519.83,"end":520.57,"sentiment":"neutral","sentiment_score":-0.043652210384607315},{"text":"Okay.","start":522.29504,"end":522.775,"sentiment":"neutral","sentiment_score":-0.008755592629313469},{"text":"In this case, let me talk with my landlord first, and then I'll come back to you.","start":522.775,"end":527.275,"sentiment":"neutral","sentiment_score":-0.04185639031450538},{"text":"Yeah.","start":532.455,"end":532.955,"sentiment":"neutral","sentiment_score":0.006367400288581848},{"text":"Okay.","start":533.17505,"end":533.575,"sentiment":"neutral","sentiment_score":0.009392563253641129}],"sentiment":"neutral","sentiment_score":-0.035993576600131666,"num_words":22,"start":519.83,"end":533.575},{"sentences":[{"text":"Let me talk with him, and I'll come back to you too.","start":533.575,"end":536.155,"sentiment":"neutral","sentiment_score":0.02982167263204853},{"text":"Awesome.","start":539.44995,"end":539.94995,"sentiment":"positive","sentiment_score":0.8326780796051025},{"text":"Thank you.","start":540.01,"end":540.75,"sentiment":"positive","sentiment_score":0.849423885345459},{"text":"Bye for now.","start":543.61,"end":544.58997,"sentiment":"neutral","sentiment_score":0.18944333245356879}],"sentiment":"neutral","sentiment_score":0.1920953288467394,"num_words":18,"start":533.575,"end":544.58997}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist\n\nChannel 1: Hi.\n\nChannel 0: you today? Mhmm.\n\nChannel 1: Hi. How are you?\n\nChannel 0: Yes. I'm good. Thanks for asking. How are you?\n\nChannel 1: Good. Thank you. I went to your website. I want to to get an Internet for my house. And I jumped into your website,\n\nChannel 0: Mhmm.\n\nChannel 1: and I found that you can provide it. I was talking with your colleague as well, and she was saying that she is, like, the one which is $67 per month.\n\nChannel 0: Mhmm.\n\nChannel 1: So I have yeah. So I have got a question. So she was saying that she she is going to send an a a router too. However, she is going to try my router if it works good. And is there any any fee associated with it?\n\nAny hidden fee, like, then whatever?\n\nChannel 0: Your you want the 6 month contract?\n\nChannel 1: Yes. The six months.\n\nChannel 0: Yeah. So no. There is no hidden fee there. If you sign up, under six month contract, the you just need to settle the delivery fee for the router, but the router is free.\n\nChannel 1: Okay. So\n\nChannel 0: Mhmm.\n\nChannel 1: okay. For example, if I join you, is there any way if you check my own router, if my own router is working, then I may not be able to to because I don't have a speed to get all the router. So\n\nChannel 0: Mhmm.\n\nChannel 1: Because I have got a t p lang counter.\n\nChannel 0: Mhmm.\n\nChannel 1: And that's compatible with USB, ma'am.\n\nChannel 0: Yes. It's compatible with Uptick fiber upgrade connection, but there might be an issue that may come up for some reason because he experienced it with other customers as well before that his router is compatible, but the router is locked, so we cannot configure it. Maybe it's still connected with the previous provider, or the previous provider is the one who, like, provided the router as well, and we cannot establish a different provider with that router. Something like that. So,\n\nChannel 1: Okay.\n\nChannel 0: yeah, the so we decided to give him a router instead.\n\nChannel 1: How long will it take, for example, to the router to be delivered?\n\nChannel 0: Mhmm. So for if you sign up today, we'll activate the service within twenty four hours, then the route we can send the router probably tomorrow. So usually, the router takes three to five business days to arrive at the address.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So if I join today so as I told you before, I have got actually, not one, two routers. So one is already in the in the in the apartment, and I\n\nChannel 0: Mhmm.\n\nChannel 1: hope to have a brand new router because I need the installation. So if if it's connected to these any of these, so the I will have I don't I will not wait for another, like, four or five\n\nChannel 0: Yeah. We can check your own\n\nChannel 1: days more.\n\nChannel 0: router and send you an email instruction on how to connect it. If ever, we'll be sending you the credentials that you're going to encode there at the router's interface. Then if it's successful, we can use the router instead of giving you the free one.\n\nChannel 1: And and one thing more. So do you have a technical team? Like, if if I face a problem, so is there anybody to help me?\n\nChannel 0: Yeah. We have a technical team, but as long as the problem is regarding the network, We can provide you one. But if it's regarding your router, you're the one who is responsible for that. But we can call out a technician, but it has a service charge, if ever.\n\nChannel 1: Okay. So you so if I sign up, for example, and I have allowed that,\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: so\n\nChannel 0: You are the one\n\nChannel 1: you can't\n\nChannel 0: who is responsible.\n\nChannel 1: you can't oh, I am responsible. So you cannot activate it over there.\n\nChannel 0: We can guide you over the phone. I can guide you over the phone for the if you need the assist assistance on setting it up. Yeah. But it's your responsible since it's your own router.\n\nChannel 1: Okay. And\n\nChannel 0: Mhmm.\n\nChannel 1: okay, that's good. And regarding the so the soap the sofa, that I understood that the I should pay the the that you may also charge me for the supercharge. Is it correct?\n\nChannel 0: Sorry? For the\n\nChannel 1: Because because this premises under the super network. Right? S u p a.\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: So will I be charged for that as well?\n\nChannel 0: You mean the equipment of Supa Network?\n\nChannel 1: No. Like so if I join you today and my Internet is activated, so,\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: actually, one of my friend was saying that that they are going to charge you another $300 because you are using Super. Is that correct?\n\nChannel 0: Let me just check on your address so because we can see it here. Your address can I have your full address again, please?\n\nChannel 1: 711 Slash 2\n\nChannel 0: Mhmm.\n\nChannel 1: Hundred 20,\n\nChannel 0: Mhmm.\n\nChannel 1: Mill Road Drive, Phillip.\n\nChannel 0: Mhmm. Okay. Let me have a look on it. Hang on. Okay.\n\nI see. I think you're referring to the new dwelling fee,\n\nChannel 1: I didn't\n\nChannel 0: like\n\nChannel 1: know\n\nChannel 0: a new connect\n\nChannel 1: about\n\nChannel 0: new connection fee.\n\nChannel 1: One of my friend was saying that the the some company, they are charging that. Some company, they are not charging.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Mhmm.\n\nChannel 1: I was thinking to ask about it.\n\nChannel 0: Yeah. So, actually, upon checking your address, it has a new connection fee. Yeah, charge of $300, which, should be paid by the lot owner or the landlord. So, just to explain, the new development charge is a one time fee applied to certain new property developments. It's it help covers the cost of connecting new premises to the Internet connection.\n\nSo if you are renting, please inform your landlord so they're aware of this charge. But if you are the property owner, then you will be the one responsible for paying it. You will NFC charge hasn't been paid yet, but please know that your account may be suspended if ever if the payment isn't made by the due date. So this is directly from Supa Network. We this is beyond our control.\n\nIf ever you'll be signing up, they are the one who will contact you regarding this.\n\nChannel 1: Okay. I see.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Okay. In this case, let me talk with my landlord first, and then I'll come back\n\nChannel 0: Mhmm.\n\nChannel 1: to you.\n\nChannel 0: Yeah. Because he or she is the one responsible for this.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Let me talk with him, and I'll come back to you too.\n\nChannel 0: Yeah. Sure. Just give us a callback then.\n\nChannel 1: Awesome. Thank you.\n\nChannel 0: You're welcome. Bye. Have a great day.\n\nChannel 1: Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.12773162126541138},{"text":"Good afternoon.","start":2.1599998,"end":2.98,"sentiment":"positive","sentiment_score":0.35335320234298706},{"text":"This is Maureen from Airtel tech support.","start":3.04,"end":5.46,"sentiment":"neutral","sentiment_score":0.25944073285375324},{"text":"How can I assist","start":6.08,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.26021047681570053}],"sentiment":"neutral","sentiment_score":0.26366893308503286,"channel":0,"num_words":14,"start":1.5999999,"end":6.7999997},{"sentences":[{"text":"Hi.","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.21149781346321103}],"sentiment":"neutral","sentiment_score":0.21149781346321103,"channel":1,"num_words":1,"start":6.64,"end":7.14},{"sentences":[{"text":"you today?","start":6.7999997,"end":7.46,"sentiment":"neutral","sentiment_score":0.18110129982233047},{"text":"Mhmm.","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.06275474280118942}],"sentiment":"neutral","sentiment_score":0.14165244748195013,"channel":0,"num_words":3,"start":6.7999997,"end":8.1},{"sentences":[{"text":"Hi.","start":8.16,"end":8.48,"sentiment":"neutral","sentiment_score":0.1299404799938202},{"text":"How are you?","start":8.48,"end":9.3,"sentiment":"neutral","sentiment_score":0.16381670534610748}],"sentiment":"neutral","sentiment_score":0.15534764900803566,"channel":1,"num_words":4,"start":8.16,"end":9.3},{"sentences":[{"text":"Yes.","start":10.0,"end":10.32,"sentiment":"positive","sentiment_score":0.3506484031677246},{"text":"I'm good.","start":10.32,"end":10.8,"sentiment":"positive","sentiment_score":0.5588566958904266},{"text":"Thanks for asking.","start":10.8,"end":11.44,"sentiment":"positive","sentiment_score":0.6858476996421814},{"text":"How are you?","start":11.44,"end":12.015,"sentiment":"positive","sentiment_score":0.36152786016464233}],"sentiment":"positive","sentiment_score":0.5122764971521165,"channel":0,"num_words":9,"start":10.0,"end":12.015},{"sentences":[{"text":"Good.","start":12.635,"end":12.955,"sentiment":"positive","sentiment_score":0.535772442817688},{"text":"Thank you.","start":12.955,"end":13.355,"sentiment":"positive","sentiment_score":0.5916805863380432},{"text":"I went to your website.","start":13.355,"end":14.715,"sentiment":"neutral","sentiment_score":0.12575507164001465},{"text":"I want to to get an Internet for my house.","start":14.715,"end":19.775,"sentiment":"neutral","sentiment_score":0.13039558865129947},{"text":"And I jumped into your 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month.","start":29.77,"end":38.945,"sentiment":"neutral","sentiment_score":0.0019053691674185836}],"sentiment":"neutral","sentiment_score":0.028790866265133504,"channel":1,"num_words":31,"start":26.490002,"end":38.945},{"sentences":[{"text":"Mhmm.","start":39.510002,"end":39.945,"sentiment":"neutral","sentiment_score":-0.006609746254980564}],"sentiment":"neutral","sentiment_score":-0.006609746254980564,"channel":0,"num_words":1,"start":39.510002,"end":39.945},{"sentences":[{"text":"So I have yeah.","start":39.565,"end":41.585,"sentiment":"neutral","sentiment_score":-0.012790550477802753},{"text":"So I have got a question.","start":41.805,"end":43.185,"sentiment":"neutral","sentiment_score":-0.028234392094115417},{"text":"So she was saying that she she is going to send an a a router too.","start":46.445,"end":52.719997,"sentiment":"neutral","sentiment_score":-0.012461944133974612},{"text":"However, she is going to try my router if it works good.","start":52.859997,"end":56.879997,"sentiment":"neutral","sentiment_score":0.08049302455037832},{"text":"And is there any any fee associated with it?","start":57.579998,"end":61.82,"sentiment":"neutral","sentiment_score":-0.02318002428445551}],"sentiment":"neutral","sentiment_score":0.0071773705409562336,"channel":1,"num_words":47,"start":39.565,"end":61.82},{"sentences":[{"text":"Any hidden fee, like, then whatever?","start":61.82,"end":64.479996,"sentiment":"neutral","sentiment_score":-0.04730344129105409}],"sentiment":"neutral","sentiment_score":-0.04730344129105409,"channel":1,"num_words":6,"start":61.82,"end":64.479996},{"sentences":[{"text":"Your you want the 6 month contract?","start":67.775,"end":72.275,"sentiment":"neutral","sentiment_score":-0.019264785439840386}],"sentiment":"neutral","sentiment_score":-0.019264785439840386,"channel":0,"num_words":7,"start":67.775,"end":72.275},{"sentences":[{"text":"Yes.","start":73.585,"end":73.985,"sentiment":"neutral","sentiment_score":0.010249526239931583},{"text":"The six months.","start":73.985,"end":74.965,"sentiment":"neutral","sentiment_score":0.004103969782590866}],"sentiment":"neutral","sentiment_score":0.005640358896926045,"channel":1,"num_words":4,"start":73.585,"end":74.965},{"sentences":[{"text":"Yeah.","start":76.015,"end":76.515,"sentiment":"neutral","sentiment_score":0.046545036137104034},{"text":"So no.","start":76.815,"end":78.415,"sentiment":"neutral","sentiment_score":0.027913058176636696},{"text":"There is no hidden fee there.","start":78.415,"end":80.25,"sentiment":"neutral","sentiment_score":0.002373391141494115},{"text":"If you sign up, under six month contract, the you just need to settle the delivery fee for the router, but the router is free.","start":80.97,"end":92.03,"sentiment":"neutral","sentiment_score":0.04143746107816696}],"sentiment":"neutral","sentiment_score":0.033898471361574006,"channel":0,"num_words":34,"start":76.015,"end":92.03},{"sentences":[{"text":"Okay.","start":93.39,"end":93.89,"sentiment":"neutral","sentiment_score":0.019543416798114777},{"text":"So","start":94.350006,"end":94.51,"sentiment":"neutral","sentiment_score":0.00034525245428085327}],"sentiment":"neutral","sentiment_score":0.009944334626197815,"channel":1,"num_words":2,"start":93.39,"end":94.51},{"sentences":[{"text":"Mhmm.","start":94.41,"end":94.845,"sentiment":"neutral","sentiment_score":0.011554944328963757}],"sentiment":"neutral","sentiment_score":0.011554944328963757,"channel":0,"num_words":1,"start":94.41,"end":94.845},{"sentences":[{"text":"okay.","start":94.590004,"end":95.090004,"sentiment":"neutral","sentiment_score":0.015014281496405602},{"text":"For example, if I join you, is there any way if you check my own router, if my own router is working, then I may not be able to to because I don't have a speed to get all the router.","start":95.765,"end":109.225,"sentiment":"neutral","sentiment_score":-0.08087162927883428},{"text":"So","start":109.445,"end":109.945,"sentiment":"neutral","sentiment_score":-0.03465302288532257}],"sentiment":"neutral","sentiment_score":-0.07756687306560749,"channel":1,"num_words":43,"start":94.590004,"end":109.945},{"sentences":[{"text":"Mhmm.","start":110.82,"end":111.32,"sentiment":"neutral","sentiment_score":-0.011822404339909554}],"sentiment":"neutral","sentiment_score":-0.011822404339909554,"channel":0,"num_words":1,"start":110.82,"end":111.32},{"sentences":[{"text":"Because I have got a t p lang 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because he experienced it with other customers as well before that his router is compatible, but the router is locked, so we cannot configure it.","start":120.659996,"end":145.48001,"sentiment":"neutral","sentiment_score":-0.16094908192753793},{"text":"Maybe it's still connected with the previous provider, or the previous provider is the one who, like, provided the router as well, and we cannot establish a different provider with that router.","start":145.48001,"end":164.455,"sentiment":"neutral","sentiment_score":-0.15445519157219678},{"text":"Something like 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that the I should pay the the that you may also charge me for the supercharge.","start":330.58502,"end":346.17,"sentiment":"neutral","sentiment_score":-0.10837827153779843},{"text":"Is it correct?","start":347.91,"end":348.81,"sentiment":"neutral","sentiment_score":-0.030837003762523334}],"sentiment":"neutral","sentiment_score":-0.06577042123359261,"channel":1,"num_words":33,"start":329.625,"end":348.81},{"sentences":[{"text":"Sorry?","start":349.685,"end":350.185,"sentiment":"neutral","sentiment_score":-0.0817989706993103},{"text":"For the","start":350.32498,"end":351.145,"sentiment":"neutral","sentiment_score":-0.0645446702837944}],"sentiment":"neutral","sentiment_score":-0.07029610375563304,"channel":0,"num_words":3,"start":349.685,"end":351.145},{"sentences":[{"text":"Because because this premises under the super 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back","start":522.775,"end":526.615,"sentiment":"neutral","sentiment_score":-0.041794212100406486}],"sentiment":"neutral","sentiment_score":-0.039729298383463174,"channel":1,"num_words":16,"start":522.29504,"end":526.615},{"sentences":[{"text":"Mhmm.","start":526.375,"end":526.875,"sentiment":"neutral","sentiment_score":-0.017621178179979324}],"sentiment":"neutral","sentiment_score":-0.017621178179979324,"channel":0,"num_words":1,"start":526.375,"end":526.875},{"sentences":[{"text":"to you.","start":526.615,"end":527.275,"sentiment":"neutral","sentiment_score":-0.04232272692024708}],"sentiment":"neutral","sentiment_score":-0.04232272692024708,"channel":1,"num_words":2,"start":526.615,"end":527.275},{"sentences":[{"text":"Yeah.","start":527.575,"end":527.895,"sentiment":"neutral","sentiment_score":-0.04104255139827728},{"text":"Because he or she is the one responsible for 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too.","start":533.575,"end":536.155,"sentiment":"neutral","sentiment_score":0.02982167263204853}],"sentiment":"neutral","sentiment_score":0.02982167263204853,"channel":1,"num_words":12,"start":533.575,"end":536.155},{"sentences":[{"text":"Yeah.","start":536.68,"end":537.07996,"sentiment":"neutral","sentiment_score":0.04416181147098541},{"text":"Sure.","start":537.07996,"end":537.48,"sentiment":"neutral","sentiment_score":0.0016841761535033584},{"text":"Just give us a callback then.","start":537.48,"end":539.01996,"sentiment":"neutral","sentiment_score":0.14746057614684105}],"sentiment":"neutral","sentiment_score":0.11632618056319188,"channel":0,"num_words":8,"start":536.68,"end":539.01996},{"sentences":[{"text":"Awesome.","start":539.44995,"end":539.94995,"sentiment":"positive","sentiment_score":0.8326780796051025},{"text":"Thank you.","start":540.01,"end":540.75,"sentiment":"positive","sentiment_score":0.849423885345459}],"sentiment":"positive","sentiment_score":0.8438419500986735,"channel":1,"num_words":3,"start":539.44995,"end":540.75},{"sentences":[{"text":"You're welcome.","start":541.16,"end":541.89996,"sentiment":"positive","sentiment_score":0.7620779871940613},{"text":"Bye.","start":541.95996,"end":542.27997,"sentiment":"positive","sentiment_score":0.5371376276016235},{"text":"Have a great day.","start":542.27997,"end":543.33997,"sentiment":"positive","sentiment_score":0.7415357381105423}],"sentiment":"positive","sentiment_score":0.7182052220617022,"channel":0,"num_words":7,"start":541.16,"end":543.33997},{"sentences":[{"text":"Bye for now.","start":543.61,"end":544.58997,"sentiment":"neutral","sentiment_score":0.18944333245356879}],"sentiment":"neutral","sentiment_score":0.18944333245356879,"channel":1,"num_words":3,"start":543.61,"end":544.58997}]},"summary":{"result":"success","short":"A customer called Airtel tech support to inquire about getting an internet for their house. The representative informed the customer that there is no hidden fee and that they can use their own router instead of the free router. The customer also asked about a new connection fee and the representative explained that it is a one-time fee applied to certain new property developments. The representative also advised the customer to inform their landlord and to call back if they need further assistance."},"intents":{"segments":[{"text":"I want to to get an Internet for my house. And I jumped into your website, Mhmm. and I found that you can provide it. I was talking with your colleague as well, and she was saying that she is, like, the one which is $67 per month. Mhmm.","start_word":39,"end_word":87,"intents":[{"intent":"Get internet","confidence_score":0.046655666}]},{"text":"And is there any any fee associated with it?","start_word":126,"end_word":134,"intents":[{"intent":"Ask for fee","confidence_score":0.0111067295}]},{"text":"For example, if I join you, is there any way if you check my own router, if my own router is working, then I may not be able to to because I don't have a speed to get all the router. So Mhmm.","start_word":190,"end_word":232,"intents":[{"intent":"Check router compatibility","confidence_score":0.5512419}]},{"text":"Yes.","start_word":249,"end_word":249,"intents":[{"intent":"Confirm router connectivity","confidence_score":0.0033607308}]},{"text":"So will I be charged for that as well? You mean the equipment of Supa Network? No. Like so if I join you today and my Internet is activated, so, Mhmm. Mhmm. actually, one of my friend was saying that that they are going to charge you another $300 because you are using Super. Is that correct?","start_word":731,"end_word":787,"intents":[{"intent":"Ask about cost","confidence_score":0.000036050566}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.12773162126541138},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3402559459209442},{"text":"This is Maureen from Airtel tech support. How can I assist Hi. you today? Mhmm. Hi. How are you?","start_word":3,"end_word":21,"sentiment":"neutral","sentiment_score":0.20189009606838224},{"text":"Yes. I'm good. Thanks for asking. How are you? Good. Thank you.","start_word":22,"end_word":33,"sentiment":"positive","sentiment_score":0.523196816444397},{"text":"I went to your website. I want to to get an Internet for my house. And I jumped into your website, Mhmm. and I found that you can provide it. I was talking with your colleague as well, and she was saying that she is, like, the one which is $67 per month. Mhmm. So I have yeah. So I have got a question. So she was saying that she she is going to send an a a router too. However, she is going to try my router if it works good. And is there any any fee associated with it? Any hidden fee, like, then whatever? Your you want the 6 month contract? Yes. The six months. Yeah. So no. There is no hidden fee there. If you sign up, under six month contract, the you just need to settle the delivery fee for the router, but the router is free. Okay. So Mhmm. okay. For example, if I join you, is there any way if you check my own router, if my own router is working, then I may not be able to to because I don't have a speed to get all the router. So Mhmm. Because I have got a t p lang counter. Mhmm. And that's compatible with USB, ma'am. Yes. It's compatible with Uptick fiber upgrade connection, but there might be an issue that may come up for some reason because he experienced it with other customers as well before that his router is compatible, but the router is locked, so we cannot configure it. Maybe it's still connected with the previous provider, or the previous provider is the one who, like, provided the router as well, and we cannot establish a different provider with that router. Something like that. So, Okay. yeah, the so we decided to give him a router instead. How long will it take, for example, to the router to be delivered? Mhmm. So for if you sign up today, we'll activate the service within twenty four hours, then the route we can send the router probably tomorrow. So usually, the router takes three to five business days to arrive at the address. Okay. Mhmm. So if I join today so as I told you before, I have got actually, not one, two routers. So one is already in the in the in the apartment, and I Mhmm. hope to have a brand new router because I need the installation. So if if it's connected to these any of these, so the I will have I don't I will not wait for another, like, four or five Yeah. We can check your own days more. router and send you an email instruction on how to connect it. If ever, we'll be sending you the credentials that you're going to encode there at the router's interface. Then if it's successful, we can use the router instead of giving you the free one. And and one thing more. So do you have a technical team? Like, if if I face a problem, so is there anybody to help me? Yeah. We have a technical team, but as long as the problem is regarding the network, We can provide you one. But if it's regarding your router, you're the one who is responsible for that. But we can call out a technician, but it has a service charge, if ever. Okay. So you so if I sign up, for example, and I have allowed that, Yeah. Mhmm. so You are the one you can't who is responsible. you can't oh, I am responsible. So you cannot activate it over there. We can guide you over the phone. I can guide you over the phone for the if you need the assist assistance on setting it up. Yeah. But it's your responsible since it's your own router. Okay. And Mhmm. okay, that's good. And regarding the so the soap the sofa, that I understood that the I should pay the the that you may also charge me for the supercharge. Is it correct? Sorry? For the Because because this premises under the super network. Right? S u p a. Yeah. Mhmm. So will I be charged for that as well? You mean the equipment of Supa Network? No. Like so if I join you today and my Internet is activated, so, Mhmm. Mhmm. actually, one of my friend was saying that that they are going to charge you another $300 because you are using Super. Is that correct? Let me just check on your address so because we can see it here. Your address can I have your full address again, please? 711 Slash 2 Mhmm. Hundred 20, Mhmm. Mill Road Drive, Phillip. Mhmm. Okay. Let me have a look on it. Hang on. Okay. I see. I think you're referring to the new dwelling fee, I didn't like know a new connect new about connection fee. One of my friend was saying that the the some company, they are charging that. Some company, they are not charging. Yeah. So Mhmm. I was thinking to ask about it. Yeah. So, actually, upon checking your address, it has a new connection fee. Yeah, charge of $300, which, should be paid by the lot owner or the landlord. So, just to explain, the new development charge is a one time fee applied to certain new property developments. It's it help covers the cost of connecting new premises to the Internet connection. So if you are renting, please inform your landlord so they're aware of this charge. But if you are the property owner, then you will be the one responsible for paying it. You will NFC charge hasn't been paid yet, but please know that your account may be suspended if ever if the payment isn't made by the due date. So this is directly from Supa Network.","start_word":34,"end_word":1015,"sentiment":"neutral","sentiment_score":-0.03962588744416317},{"text":"We this is beyond our control.","start_word":1016,"end_word":1021,"sentiment":"negative","sentiment_score":-0.44408902525901794},{"text":"If ever you'll be signing up, they are the one who will contact you regarding this. Okay. I see. Mhmm. Yeah. Okay. In this case, let me talk with my landlord first, and then I'll come Mhmm. back to you. Yeah. Because he or she is the one responsible for this. Yeah. Okay. Mhmm. Let me talk with him, and I'll come back to you too. Yeah. Sure. Just give us a callback then.","start_word":1022,"end_word":1095,"sentiment":"neutral","sentiment_score":-0.039347861868304176},{"text":"Awesome. Thank you. You're welcome. Bye. Have a great day. Bye for now.","start_word":1096,"end_word":1108,"sentiment":"positive","sentiment_score":0.6572659015655518}],"average":{"sentiment":"neutral","sentiment_score":-0.017328018542157105}}}}