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Hi, Louisa. My name is Alex. How are you going? I'm good.\n\nThank you. Louisa, this is, honestly, this is a bit of a cold call, to be honest. I have was hoping to see if Jake Hart, the manager of Capital Works and building program, would is available and be interested in speaking to me. I I'm I've just started a small business for flood modeling, and I've done a little bit of work with council. And I just wanted to introduce myself, and I guess I also wanted to make sure that he was aware that it's it is a bit of a cold call y vibe as well.\n\nSo if he's, obviously, he can not take the call. But, yeah, I guess, I just was hoping to see if he was available and and if I could speak to him. Okay. Okay. I know.\n\nYeah. Yes. Yes. Okay. No worries.\n\nOkay. Perfect. Info. Yep. At bringbank dot com.\n\nYep. Easy. Okay. Perfect. Brilliant.\n\nI'll do that. Thanks very much. Yes. 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Your call may be recorded for quality and training purposes. Please remember, no matter what the situation, violence and aggression towards staff at Brimbank City Council is never okay and will not be tolerated. Kindly stay on the line, and we'll be with you shortly. If you would like to book a hard waste collection, press 1. For all other inquiries, please hold for a customer service officer. The Brimbank City Council. This is Louisa. Good day, Alex. How are you? Yeah. Look. With with they don't actually sort of take cold calls, unfortunately. We've been told that if you want to try and promote your products, you need to actually either email and attention it to Jay Cart, and it will go through to him. And if he's interested, he'll make contact. And, also, if you have a product that you wanna try and, you know, introduce, it it's a good idea to also register in the tender portal because yeah. So if you see things that relate to your business, then you can put in a tender because a lot of the things through cancels go through they're through a tender process. Yes. So yeah. The email address is info@Brimbank.Vic.gov.au. And you can it's info at Brimbank dot vic dot gov dot a u, and attention to Jack Hart, manager of Capital Works and Building Program. Yeah. Okay. You're welcome. Bye. 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to Brimbank City Council. Your call may be recorded for quality and training purposes. Please remember, no matter what the situation, violence and aggression towards staff at Brimbank City Council is never okay and will not be tolerated. Kindly stay on the line, and we'll be with you shortly. If you would like to book a hard waste collection, press 1.\n\nFor all other inquiries, please hold for a customer service officer. The Brimbank City Council. This is Louisa. Good day, Alex. How are you?\n\nYeah. Look. With with they don't actually sort of take cold calls, unfortunately. We've been told that if you want to try and promote your products, you need to actually either email and attention it to Jay Cart, and it will go through to him. And if he's interested, he'll make contact.\n\nAnd, also, if you have a product that you wanna try and, you know, introduce, it it's a good idea to also register in the tender portal because yeah. So if you see things that relate to your business, then you can put in a tender because a lot of the things through cancels go through they're through a tender process. Yes. So yeah. The email address is info@Brimbank.Vic.gov.au.\n\nAnd you can it's info at Brimbank dot vic dot gov dot a u, and attention to Jack Hart, manager of Capital Works and Building Program. Yeah. Okay. You're welcome. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Welcome to Brimbank City Council.","start":1.12,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.22386369705200196},{"text":"Your call may be recorded for quality and training purposes.","start":4.0,"end":7.14,"sentiment":"neutral","sentiment_score":0.026077882386744022},{"text":"Please remember, no matter what the situation, violence and aggression towards staff at Brimbank City Council is never okay and will not be tolerated.","start":7.8399997,"end":17.404999,"sentiment":"negative","sentiment_score":-0.527677008882165},{"text":"Kindly stay on the line, and we'll be with you shortly.","start":18.025,"end":21.005,"sentiment":"neutral","sentiment_score":0.07616486874493686},{"text":"If you would like to book a hard waste collection, press 1.","start":24.665,"end":28.125,"sentiment":"neutral","sentiment_score":0.015550880848119656}],"sentiment":"neutral","sentiment_score":-0.1654794641560124,"num_words":62,"start":1.12,"end":28.125},{"sentences":[{"text":"For all other inquiries, please hold for a customer service officer.","start":28.4,"end":32.02,"sentiment":"neutral","sentiment_score":0.01601265049116178},{"text":"The Brimbank City Council.","start":42.085,"end":43.525,"sentiment":"neutral","sentiment_score":0.04630329366773367},{"text":"This is Louisa.","start":43.525,"end":44.505,"sentiment":"neutral","sentiment_score":0.04674525186419487},{"text":"Good day, Alex.","start":48.405,"end":49.364998,"sentiment":"positive","sentiment_score":0.44894861181577045},{"text":"How are you?","start":49.364998,"end":50.184998,"sentiment":"neutral","sentiment_score":0.2941460808118184}],"sentiment":"neutral","sentiment_score":0.11378634014787774,"num_words":24,"start":28.4,"end":50.184998},{"sentences":[{"text":"Yeah.","start":92.81,"end":93.29,"sentiment":"neutral","sentiment_score":-0.008424858562648296},{"text":"Look.","start":93.29,"end":93.61,"sentiment":"neutral","sentiment_score":-0.027905583381652832},{"text":"With with they don't actually sort of take cold calls, unfortunately.","start":93.61,"end":97.87,"sentiment":"neutral","sentiment_score":-0.2245011329650879},{"text":"We've been told that if you want to try and promote your products, you need to actually either email and attention it to Jay Cart, and it will go through to him.","start":99.015,"end":110.455,"sentiment":"neutral","sentiment_score":0.03685626517108176},{"text":"And if he's interested, he'll make contact.","start":110.455,"end":112.635,"sentiment":"neutral","sentiment_score":0.1753204848085131}],"sentiment":"neutral","sentiment_score":-0.0019076735658857685,"num_words":52,"start":92.81,"end":112.635},{"sentences":[{"text":"And, also, if you have a product that you wanna try and, you know, introduce, it it's a good idea to also register in the tender portal because yeah.","start":113.09,"end":129.875,"sentiment":"neutral","sentiment_score":0.186999273968154},{"text":"So if you see things that relate to your business, then you can put in a tender because a lot of the things through cancels go through they're through a tender process.","start":129.875,"end":140.135,"sentiment":"neutral","sentiment_score":0.019578058156184852},{"text":"Yes.","start":142.29,"end":142.61,"sentiment":"neutral","sentiment_score":0.06246846169233322},{"text":"So yeah.","start":142.61,"end":143.83,"sentiment":"neutral","sentiment_score":0.09131840243935585},{"text":"The email address is info@Brimbank.Vic.gov.au.","start":145.17,"end":150.39,"sentiment":"neutral","sentiment_score":0.0756331205368042}],"sentiment":"neutral","sentiment_score":0.09670648804825285,"num_words":69,"start":113.09,"end":150.39},{"sentences":[{"text":"And you can it's info at Brimbank dot vic dot gov dot a u, and attention to Jack Hart, manager of Capital Works and Building Program.","start":151.48999,"end":164.365,"sentiment":"neutral","sentiment_score":0.09903135465887877},{"text":"Yeah.","start":167.15294,"end":167.63295,"sentiment":"positive","sentiment_score":0.4330449104309082},{"text":"Okay.","start":167.63295,"end":168.13295,"sentiment":"positive","sentiment_score":0.4110978245735169},{"text":"You're welcome.","start":170.67294,"end":171.39294,"sentiment":"positive","sentiment_score":0.807958573102951},{"text":"Bye.","start":171.39294,"end":171.89294,"sentiment":"positive","sentiment_score":0.494671642780304}],"sentiment":"neutral","sentiment_score":0.17837247564907996,"num_words":31,"start":151.48999,"end":171.89294},{"sentences":[{"text":"Bye.","start":173.71294,"end":174.21294,"sentiment":"neutral","sentiment_score":-0.09408628940582275}],"sentiment":"neutral","sentiment_score":-0.09408628940582275,"num_words":1,"start":173.71294,"end":174.21294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Brimbank City Council. Your call may be recorded for quality and training purposes. Please remember, no matter what the situation, violence\n\nChannel 0: Three.\n\nChannel 1: and aggression towards staff at Brimbank City Council is never okay and will not be tolerated. Kindly stay on the line, and we'll be with you shortly. If you would like to book a hard waste collection, press 1. For all other inquiries, please hold for a customer service officer. The Brimbank City Council.\n\nThis is Louisa.\n\nChannel 0: Hi, Louisa. My name is Alex. How are you going?\n\nChannel 1: Good day, Alex. How are you?\n\nChannel 0: I'm good. Thank you. Louisa, this is, honestly, this is a bit of a cold call, to be honest. I have was hoping to see if Jake Hart, the manager of Capital Works and building program, would is available and be interested in speaking to me. I I'm I've just started a small business for flood modeling, and I've done a little bit of work with council.\n\nAnd I just wanted to introduce myself, and I guess I also wanted to make sure that he was aware that it's it is a bit of a cold call y vibe as well. So if he's, obviously, he can not take the call. But, yeah, I guess, I just was hoping to see if he was available and and if I could speak to him.\n\nChannel 1: Yeah. Look. With with they don't actually sort of take cold calls, unfortunately.\n\nChannel 0: Okay.\n\nChannel 1: We've been told that if you want to try and promote your products, you need to actually either email and attention it to Jay Cart, and it will go through\n\nChannel 0: Okay.\n\nChannel 1: to him. And if he's interested, he'll make contact. And, also, if you have a product that you wanna try and, you know, introduce, it it's a good idea to also register in the tender portal\n\nChannel 0: I know.\n\nChannel 1: because\n\nChannel 0: Yeah.\n\nChannel 1: yeah. So if you see things that relate to your business, then you can put in a tender because a lot of the things through cancels go through they're through a tender process.\n\nChannel 0: Yes. Yes.\n\nChannel 1: Yes.\n\nChannel 0: Okay.\n\nChannel 1: So\n\nChannel 0: No worries.\n\nChannel 1: yeah. The email address is info@Brimbank.Vic.gov.au.\n\nChannel 0: Okay.\n\nChannel 1: And\n\nChannel 0: Perfect.\n\nChannel 1: you can\n\nChannel 0: Info. Yep.\n\nChannel 1: it's info at\n\nChannel 0: At bringbank\n\nChannel 1: Brimbank\n\nChannel 0: dot com. Yep. Easy.\n\nChannel 1: dot vic dot gov dot a u, and attention to Jack Hart, manager of Capital Works and Building Program.\n\nChannel 0: Okay. Perfect.\n\nChannel 1: Yeah.\n\nChannel 0: Brilliant.\n\nChannel 1: Okay.\n\nChannel 0: I'll do that. Thanks very much.\n\nChannel 1: You're welcome. Bye.\n\nChannel 0: Yes. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Brimbank City Council.","start":1.12,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.22386369705200196},{"text":"Your call may be recorded for quality and training purposes.","start":4.0,"end":7.14,"sentiment":"neutral","sentiment_score":0.026077882386744022},{"text":"Please remember, no matter what the situation, violence","start":7.8399997,"end":11.54,"sentiment":"neutral","sentiment_score":-0.28571791015565395}],"sentiment":"neutral","sentiment_score":-0.0393759118312079,"channel":1,"num_words":23,"start":1.12,"end":11.54},{"sentences":[{"text":"Three.","start":11.12,"end":11.62,"sentiment":"negative","sentiment_score":-0.4008557200431824}],"sentiment":"negative","sentiment_score":-0.4008557200431824,"channel":0,"num_words":1,"start":11.12,"end":11.62},{"sentences":[{"text":"and aggression towards staff at Brimbank City Council is never okay and will not be 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Alex explains that he is starting a small business for flood modeling and wants to introduce himself to Hart. He also suggests registering in the tender portal and provides Hart with an email address and instructions for the call."},"intents":{"segments":[{"text":"Kindly stay on the line, and we'll be with you shortly. If you would like to book a hard waste collection, press 1. For all other inquiries, please hold for a customer service officer. The Brimbank City Council.","start_word":40,"end_word":77,"intents":[{"intent":"Offer assistance","confidence_score":0.0030460458}]},{"text":"My name is Alex. How are you going? Good day, Alex.","start_word":83,"end_word":93,"intents":[{"intent":"Introduce self","confidence_score":0.5909887},{"intent":"Introduce oneself","confidence_score":0.029656196}]},{"text":"I'm good. Thank you.","start_word":97,"end_word":100,"intents":[{"intent":"Confirm understanding","confidence_score":0.07687268}]},{"text":"I have was hoping to see if Jake Hart, the manager of Capital Works and building program, would is available and be interested in speaking to me.","start_word":116,"end_word":142,"intents":[{"intent":"Inquire about availability","confidence_score":0.058917247}]},{"text":"We've been told that if you want to try and promote your products, you need to actually either email and attention it to Jay Cart, and it will go through Okay.","start_word":244,"end_word":274,"intents":[{"intent":"Email jay cart","confidence_score":0.16191363}]},{"text":"We've been told that if you want to try and promote your products, you need to actually either email and attention it to Jay Cart, and it will go through Okay. to him.","start_word":244,"end_word":276,"intents":[{"intent":"Speak to jay cart","confidence_score":0.014285742}]},{"text":"And if he's interested, he'll make contact.","start_word":277,"end_word":283,"intents":[{"intent":"Contact jay cart","confidence_score":0.033002675}]},{"text":"And, also, if you have a product that you wanna try and, you know, introduce, it it's a good idea to also register in the tender portal I know. because Yeah. yeah.","start_word":284,"end_word":315,"intents":[{"intent":"Register in tender portal","confidence_score":0.87479377},{"intent":"Register in tender portal","confidence_score":0.027820043}]}]},"sentiments":{"segments":[{"text":"Welcome to Brimbank City Council. Your call may be recorded for quality and training purposes. Please remember, no matter what the situation, violence Three.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":-0.05075766146183014},{"text":"and aggression towards staff at Brimbank City Council is never okay and will not be tolerated.","start_word":24,"end_word":39,"sentiment":"negative","sentiment_score":-0.6380481123924255},{"text":"Kindly stay on the line, and we'll be with you shortly. If you would like to book a hard waste collection, press 1. For all other inquiries, please hold for a customer service officer. The Brimbank City Council. This is Louisa. Hi, Louisa. My name is Alex. How are you going?","start_word":40,"end_word":90,"sentiment":"neutral","sentiment_score":0.07271043956279755},{"text":"Good day, Alex.","start_word":91,"end_word":93,"sentiment":"positive","sentiment_score":0.43731147050857544},{"text":"How are you?","start_word":94,"end_word":96,"sentiment":"neutral","sentiment_score":0.2914046049118042},{"text":"I'm good. Thank you.","start_word":97,"end_word":100,"sentiment":"positive","sentiment_score":0.4943761229515076},{"text":"Louisa, this is, honestly, this is a bit of a cold call, to be honest. I have was hoping to see if Jake Hart, the manager of Capital Works and building program, would is available and be interested in speaking to me. I I'm I've just started a small business for flood modeling, and I've done a little bit of work with council. And I just wanted to introduce myself, and I guess I also wanted to make sure that he was aware that it's it is a bit of a cold call y vibe as well.","start_word":101,"end_word":197,"sentiment":"neutral","sentiment_score":-0.08380763977766037},{"text":"So if he's, obviously, he can not take the call.","start_word":198,"end_word":207,"sentiment":"negative","sentiment_score":-0.37847763299942017},{"text":"But, yeah, I guess, I just was hoping to see if he was available and and if I could speak to him. Yeah. Look. With with they don't actually sort of take cold calls, unfortunately. Okay. We've been told that if you want to try and promote your products, you need to actually either email and attention it to Jay Cart, and it will go through Okay. to him. And if he's interested, he'll make contact. And, also, if you have a product that you wanna try and, you know, introduce, it it's a good idea to also register in the tender portal I know. because Yeah. yeah. So if you see things that relate to your business, then you can put in a tender because a lot of the things through cancels go through they're through a tender process. Yes. Yes. Yes. Okay. So No worries. yeah. The email address is info@Brimbank.Vic.gov.au. Okay. And Perfect. you can Info. Yep. it's info at At bringbank Brimbank dot com. Yep. Easy. dot vic dot gov dot a u, and attention to Jack Hart, manager of Capital Works and Building Program. Okay.","start_word":208,"end_word":397,"sentiment":"neutral","sentiment_score":0.06786100566387177},{"text":"Perfect. Yeah. Brilliant. Okay.","start_word":398,"end_word":401,"sentiment":"positive","sentiment_score":0.4930567145347595},{"text":"I'll do that.","start_word":402,"end_word":404,"sentiment":"neutral","sentiment_score":0.32979944348335266},{"text":"Thanks very much. You're welcome. Bye. Yes.","start_word":405,"end_word":411,"sentiment":"positive","sentiment_score":0.7038480043411255},{"text":"Bye. Bye.","start_word":412,"end_word":413,"sentiment":"neutral","sentiment_score":0.213662788271904}],"average":{"sentiment":"neutral","sentiment_score":0.02842447632237485}}}}