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Okay. 1963, and 10 McCarthur Street, Morey, New South Wales 2488. Okay, mate. Have a good day. I'm good, Dana. I'm sorry about that. I hit the wrong button, mate. No. That's fine. I'm I'm sorry about that. Oh, I'm just plugging along with the damn bloody aspirin test setup. I don't I just I'm fighting it hard, but it's just hanging on and hanging on. It doesn't want to disappear. I'm I'm alright. I'm alright. I'm I'm good. Oh, it's on on on the way up. K. No. It's all good. Yeah. No. That's fine. Yep. Yeah, mate. Yeah. No. That's Yep. No. No. I'm back to work four hours a day, four days a week. No. No. That's gonna be down the track a little bit. I'm I'm back on the 95% PRI if I can get them to organize it properly. Yeah. So back to the 95% pay from here on in. So, yeah, that's a little bit more stable than what what I've had. So yeah. So we'd we'd probably if if you wanna get started on that setup the same as Carrie, we we can start as soon as you wanna get going because I shouldn't I shouldn't drop anymore. And I had been looking I did ask about a review. It's been two years in the making with things that have been happening. But, hopefully, there should be a bit of a rise in coming there somewhere somewhere down the track as soon as I can find out. Well, if I if if I wait, that could be another twelve months before I get back to, like I'm not it won't be twelve months, but it'll be a fair way down the track because this is my second month on this setup. And then after that, we'll start building the hours up, but I'm not sure how much they're gonna let me go up each time. So I'm I'm hoping for two hours added on every every month that I go back. So, hopefully, within two or three, say, even four months, I will be back full time. But it's just a matter of getting the hours up for the four days and then adding the extra day when when I can. So I don't exactly know what the plan is there. So well, it yeah. That's right. Well, that's that's what I was thinking of because if I leave it too much longer, I'm I'm not gonna do any good. I'll I'll I'll lose out. You know? Just hang on, mate. I've got that paperwork. They've been all over the place paying me with this PRN. I just I can't follow it. And I'm trying to get them to sit down and have a talk to me, but I can't get anyone to sit down. And with plus, we've we've just had big changes at the council. They've moved areas around and all this sort of stuff. So it's a I don't think a lot of them know where they are. Anyway, let's have a look here. Okay. So the last week's pay, which is really bugging me in the one before, doesn't it? I should I should buy rights be on I should buy rights be on the 95% PR, which is a hundred and thirty four forty less. What do we got here? Let me have a look at some figures. That might be what that might be the way to go because you you can see exactly, you know, what you're looking at. I can read most of this, but I'm just looking for the for the gross. Year to date gross is $8,005.71. That's year to date gross. So what other figure would you need? Oh, sorry. Hang on here. We've got we've got we've got grace for this pay. It's $1,320.50. Sorry? $1,300. $1,320.50. Sorry. My my throat's a bit rough at the moment. Yep. Yeah. Yeah. That that should be the average that I should be getting from now on anyway once I sort it out. Okay. It's no sense sending you all these other sheets in between because that's that's back around twenty first to the July 27 last year, that payslip. But nothing nothing has changed, but I'm back on the 95, which should be that same that same as what's same as what's on that payslip. It should be the same as what I'm getting now. Should be. Alright. So I'll put that up there. I'll scan that and send it to you. Yep. What else do you need? Yeah, mate. I've I've been up to a 100. That's still coming out. Yep. Nothing nothing's changed. It's just that I'm losing money. Yep. Yeah. Just on light duties. Yeah. I'm on light duty. So, virtually, the the certificate of capacity that they've got from the the doctor and the physio, they looked at they my boss looked at that, and she said, jeez, they're getting a bit with it. And I said, what do you mean? She said, well, they're letting me do a lot. I said, well, that's that's what we organized. And I thought, you know, well, that's what I think I can handle. And virtually, the capacity said virtually work to capacity. So we'll do what I can do, and then if it starts to upset me, I can pull up and have a break. You know what I mean? But they said, not not not. We won't be doing that. We're gonna make it a lot harder, a lot stricter. So virtually, I can't do anything other than paperwork. They they just worried because it's because it's my back. Yeah. They just don't they don't wanna take the risk of of doing anything and and hurting it, which I get, but it's just a frustrating because with where we work, which I'm supposed to have two blokes underneath me, but I'm really only got one at the moment because the other blokes, not one of them is hurting himself. And the bloke they put in his place, he's not very reliable. So it's really back to one bloke doing all the work, and it's pretty bloody hard. But that's not your issue, but it's just, you know, one of those things. But Yeah. Alright. I don't know. I think I don't know whether it's just you. I think there's something going on with the whole system everywhere because there's been some odd things going on with our computer. Now micro Microsoft 10 or something is they finished they they don't there's no support for that anymore. So I've just noticed within the last couple of months since that's they've started sending an email saying there's no support for that anymore. The bloke that looks after our computer, he he does virtually something with Microsoft, and he updates it when he thinks that deems necessary to get things going again. But I haven't spoken to him about it yet, but I've just noticed lately that some funny things are starting to happen, and I'm thinking that's Microsoft playing around with it to make me update. You know what I mean? And then that's that's all I can put it down to. It's probably not right, but that's definitely how it sort of seems to me. You know? We we want we want you to go to the next one virtually is what they're saying. So we're gonna Too much control. Yeah. They got too much control. They ain't too much. Yep. I'd say that'd be pretty close. Yeah. What whatever I don't have to you've been speaking with Carrie, so if there's any change on her side, it'll be the same to me. So yeah. Yeah. Yeah. So the virtually, it's the same. Yeah. I think that's I think that's dropping on a few bit. I don't think I can get that on here. Hang on. Let me just have a quick look. No. I haven't got anything on there that I can thanks. So. I just because I'm I'm sure it's beyond the just over 50. Somewhere around there anyway. So I think I'm pretty sure it is. Yeah. That that'd be pretty close with Dragon. Yeah. Nothing much nothing much has changed, mate. No. Well, I suppose we leave it the same. It it might it might be it probably would have dropped, but, I mean, I don't know how much. Yeah. Yeah. Exactly. Yeah. I think that's pretty close because Carrie was yeah. Carrie's just talking about what she's got for the kitchen and that. So I'm pretty sure it's still around it's around that or up to 20 or something, but we've just, yeah, we've just spent a little so probably 18,000 would be pretty right. Yeah. Yep. Yep. Nick, Carrie works for solicitor. Yep. We've got all all got all that done. Well, yeah. Well, that's it. Well, Carrie working there. It's just something that we've sort of, you know, made sure that we've got done and trying to do it the easiest and best way possible. So Well, I've been saying 65 that I'd like to retire, but I'm thinking it might be into into the 6060 because my year comes up in March at work. And virtually, I I would stay working until oh, what is it? '65. I've only got well, this year, I'm 63. So two years two years to go as such. So I'm I'm thinking probably three years because, yeah, finish at, like, my year starts in in March, the March 7. So I wouldn't I wouldn't I wouldn't retire until the August for the tax tax benefits there. You know what I mean? So I'd I'd sort of hang on until the August of that year if I if I if I had a choice and just sort of make it break it down a little bit that way. So yeah. 60 six, you know, or something like something like that. Yep. Yep. Yeah. Yep. Oh, yeah. Yes. Yes. Yes. Yep. Yes. Yes. That wouldn't worry me. That wouldn't worry me because I I know I know that I'm doing a lot better with you guys in than the long run than where I was. So just being that bit more careful would make sense, you know, like what you're saying. So it's it's not gonna worry me to drop down a little bit with the risk with the risk part of it at all. It's not, you know, it's not a concern for me. So I'd I'd rather be just that, yeah, just that bit safer. And and, I mean, I know nothing. Nothing's a 100% safe. But, yeah, I just if we drop it down a bit I don't know what you I know you can't say too much, but you were saying what what 20% or something or Yeah. Yes. Something happens. Yeah. Yep. Yeah. Yep. I'm I'm quite happy. I'm quite happy to do that. Yeah. So yep. Mhmm. Yeah. Yeah. That's fine. Yep. Yep. Yeah. No. That'd be fine. Yeah. That sounds good. Yeah. Yeah. No. It sounds good. Yes. Yeah. That's alright. Mhmm. Yep. Yep. Yep. Yep. In the twelve months. That's alright. I'm happy with that. Yeah. No. I got yeah. My word. No. That's good. Yep. Yep. Not a problem. Yep. $3.20 4,000. I'm sorry? $324,000 408. Right. Okay. So it's balance. Yeah. Okay. Great. Pick the piece of paper. I can't bloody write them. So that one's 20 six and 20 yeah. Okay. Yep. Yep. Beautiful. That is that is good. Yep. Yep. That's fantastic. Yep. That that doesn't need to change, does it? Because that's is that it's index in it or something. You know? Yeah. Yeah. Yep. So we're looking at if I died 03/27 and then plus the super, which is $3.24. Is that correct? So those two together, 600 and 40, 600 and 50. Look. I'm not yeah. I'm not trying to be rude to carry or anything, but if she'd be she'd be happy with $50. You know? Like no. I think so so yeah. Yeah. I I get it. I get it. Yeah. That's a hard one. Well, I'm I'm I'm yeah. I'm I'm I'm sort of of the opinion. I'd I'd rather pay a bit more now if she's gonna be covered for a little bit more just so that she doesn't have to worry, obviously. But still, if we get if we could get back to around 500,000 or 550 even or something like that, that's still pretty good. That's that's still pretty good sort of a windfall, isn't that sort of thing? So do do you think that do you think that would would make that much difference? Just that amount? Or Somewhere around there. Yeah. Because the the money I saved there can then go back can go then go back into my super, can't it? So either way, she's not she's not gonna miss out. Yeah. Yep. Mhmm. Yes. Yep. Yep. Okay. Alright. Yep. Alright. Not a problem. Yeah. Yeah. Gotcha. That's right. I'm over. Yeah. Yep. Yep. Yeah. That might be worth yeah. Might be worth looking at. Yep. Yep. Yeah. Yeah. Yep. Yep. Yeah. Yeah. Well yeah. I I I I wanna leave her, you know, like, financially safe, if you know what I mean. Or she she's saying, well, you gotta look after yourself, mate. She's not anyway. Yes. It's it's fine. It's the thing it's something you need to know. Exactly. Yeah. Well yeah. Well, it's probably better off not to even put it in the will, but put it make sure that people know. Put it in some sort of paperwork, but make sure that people know so that he's got an envelope. When he passes away, God forbid, you open up that envelope, and it tells you everything he wants you to do for him. Alright? So that that that tells you because a lot of times sometimes people do go and they read the rule first or whatever, but it's it's it's a how do you say? It's a time consuming thing sort of thing, and you've got to organize it, and you've gotta get in there. Whereas if you've got the envelope at home, you know it's there and you're filing and you just go, right, yo, you know, Fred's gone sort of thing or whatever. I've gotta open this envelope and see what he wanted. Because a lot of times, what what I've seen, like working at the cemetery, I hear a lot of stories, but from what I've seen is that some of the families don't read the will until after the funeral. By then, it's too late if they wanted to be cremated and they've buried them or if they wanted to be buried, but they've cremated them. You know what I mean? But it's for ease of things and whatever. But the you know, I'm terrified of fires, you know, or something like this. It's just silly stuff, but it is important an an important area to worry about. And and I just I just think you're better off to have an envelope, you know, upon my passing, you open that up. And everyone knows where it is, but also talk to everyone and saying, this is what he wants. This is what he's written down. This is what what he's told me. You don't you know, you just say, this is what he wanted. And, you know, you're gonna you're gonna be in control anyway, mate. So, yeah, that that's the sort of thing that, you know, we just see that a lot. And I just think the wheel is a good thing, but for that particular item, I just think you're better off to have have that information separate. That's it. I'm oh, man. Yeah. Yes. Yes. That's right. And and you'll do exactly what he says, and the family can say, well, he wouldn't have wanted that. And you say, look. I'm sorry. This is what he wanted. You know? This is what he's he's got it written down here. This is what he wanted. So anyway but, I mean, that's that's that's beside the point, but it's it's funny. I've always been a a bone person, archaeologist, and that sort of stuff, but the more I've worked at the cemetery, the more I'm sort of heading towards ashes. The ease ease of everything, it's so much easier sort of thing. Hard hard in the beginning, but it's so much easier for for getting everything done to deal with. You know? So not not that we should be talking about this, but just because you mentioned it. Yes. I mean, no. We've got all that we've got all that in place. Well, we're just probably, it's just we're just slowly doing the house a bit a bit. And and that's look. I don't have any great plans. I I wouldn't mind a little bit of travel. I I don't wanna see the whole of Australia. I just wanna see bits and pieces. I don't I don't wanna virtually not specifically wanting to travel overseas. There's nowhere I wanna go. There's a lot of places I'd love to see, but nowhere nowhere that I feel comfortable with at the moment. But, you know, like, other than that, it's just more or less make make home comfortable and and whatever and and make it better for whoever's gonna take it on down the track sort of thing. So it'll go to the girls, but what they do with it's up to them. But, yeah, just sort of look after the house and and get it more up to a a better standard, if you know what I mean. Yep. No. No. Sounds good. Yep. Sounds good. Yep. Yeah. Yeah. That's alright. Yeah. For sure. So so with that with that, you're talking about changing over to what Carrie's doing. Yeah. Yeah. No. That's fine. Yep. Yeah. Yeah. Because I because I yeah. I'd like to get the and talk to this pay mob and find out what's going on and get everything settled so that we've got a standard thing to look at. You know what I mean? So yeah. Alright. Well, I've got that. Yeah. No. That's alright. Yep. I've got that come through there now, so I'll organize and sign that. All good. Yep. No. No. No. No. It's alright. No. I've got that. Yep. Yep. Yep. No worries. Beautiful. Thank you so much. Beautiful. Thank you, Dana. No worries. Yep. Yep. Not a problem. Thank you so much. I appreciate your time. Hold on. Won't take long. I don't. I'm strong. Alright, mate. No worries. Okay. See you. 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I just missed a call from Dana, mate. I punched the wrong button on my machine. It's it's Colin Andrews, mate. Okay. Thank you.\n\nYep. Yep. Yep. Okay. 1963, and 10 McCarthur Street, Morey, New South Wales 2488.\n\nOkay, mate. Have a good day. I'm good, Dana. I'm sorry about that. I hit the wrong button, mate.\n\nNo. That's fine. I'm I'm sorry about that. Oh, I'm just plugging along with the damn bloody aspirin test setup. I don't I just I'm fighting it hard, but it's just hanging on and hanging on.\n\nIt doesn't want to disappear. I'm I'm alright. I'm alright. I'm I'm good. Oh, it's on on on the way up.\n\nK. No. It's all good. Yeah. No.\n\nThat's fine. Yep. Yeah, mate. Yeah. No.\n\nThat's Yep. No. No. I'm back to work four hours a day, four days a week. No.\n\nNo. That's gonna be down the track a little bit. I'm I'm back on the 95% PRI if I can get them to organize it properly. Yeah. So back to the 95% pay from here on in.\n\nSo, yeah, that's a little bit more stable than what what I've had. So yeah. So we'd we'd probably if if you wanna get started on that setup the same as Carrie, we we can start as soon as you wanna get going because I shouldn't I shouldn't drop anymore. And I had been looking I did ask about a review. It's been two years in the making with things that have been happening.\n\nBut, hopefully, there should be a bit of a rise in coming there somewhere somewhere down the track as soon as I can find out. Well, if I if if I wait, that could be another twelve months before I get back to, like I'm not it won't be twelve months, but it'll be a fair way down the track because this is my second month on this setup. And then after that, we'll start building the hours up, but I'm not sure how much they're gonna let me go up each time. So I'm I'm hoping for two hours added on every every month that I go back. So, hopefully, within two or three, say, even four months, I will be back full time.\n\nBut it's just a matter of getting the hours up for the four days and then adding the extra day when when I can. So I don't exactly know what the plan is there. So well, it yeah. That's right. Well, that's that's what I was thinking of because if I leave it too much longer, I'm I'm not gonna do any good.\n\nI'll I'll I'll lose out. You know? Just hang on, mate. I've got that paperwork. They've been all over the place paying me with this PRN.\n\nI just I can't follow it. And I'm trying to get them to sit down and have a talk to me, but I can't get anyone to sit down. And with plus, we've we've just had big changes at the council. They've moved areas around and all this sort of stuff. So it's a I don't think a lot of them know where they are.\n\nAnyway, let's have a look here. Okay. So the last week's pay, which is really bugging me in the one before, doesn't it? I should I should buy rights be on I should buy rights be on the 95% PR, which is a hundred and thirty four forty less. What do we got here?\n\nLet me have a look at some figures. That might be what that might be the way to go because you you can see exactly, you know, what you're looking at. I can read most of this, but I'm just looking for the for the gross. Year to date gross is $8,005.71. That's year to date gross.\n\nSo what other figure would you need? Oh, sorry. Hang on here. We've got we've got we've got grace for this pay. It's $1,320.50.\n\nSorry? $1,300. $1,320.50. Sorry. My my throat's a bit rough at the moment.\n\nYep. Yeah. Yeah. That that should be the average that I should be getting from now on anyway once I sort it out. Okay.\n\nIt's no sense sending you all these other sheets in between because that's that's back around twenty first to the July 27 last year, that payslip. But nothing nothing has changed, but I'm back on the 95, which should be that same that same as what's same as what's on that payslip. It should be the same as what I'm getting now. Should be. Alright.\n\nSo I'll put that up there. I'll scan that and send it to you. Yep. What else do you need? Yeah, mate.\n\nI've I've been up to a 100. That's still coming out. Yep. Nothing nothing's changed. It's just that I'm losing money.\n\nYep. Yeah. Just on light duties. Yeah. I'm on light duty.\n\nSo, virtually, the the certificate of capacity that they've got from the the doctor and the physio, they looked at they my boss looked at that, and she said, jeez, they're getting a bit with it. And I said, what do you mean? She said, well, they're letting me do a lot. I said, well, that's that's what we organized. And I thought, you know, well, that's what I think I can handle.\n\nAnd virtually, the capacity said virtually work to capacity. So we'll do what I can do, and then if it starts to upset me, I can pull up and have a break. You know what I mean? But they said, not not not. We won't be doing that.\n\nWe're gonna make it a lot harder, a lot stricter. So virtually, I can't do anything other than paperwork. They they just worried because it's because it's my back. Yeah. They just don't they don't wanna take the risk of of doing anything and and hurting it, which I get, but it's just a frustrating because with where we work, which I'm supposed to have two blokes underneath me, but I'm really only got one at the moment because the other blokes, not one of them is hurting himself.\n\nAnd the bloke they put in his place, he's not very reliable. So it's really back to one bloke doing all the work, and it's pretty bloody hard. But that's not your issue, but it's just, you know, one of those things. But Yeah. Alright.\n\nI don't know. I think I don't know whether it's just you. I think there's something going on with the whole system everywhere because there's been some odd things going on with our computer. Now micro Microsoft 10 or something is they finished they they don't there's no support for that anymore. So I've just noticed within the last couple of months since that's they've started sending an email saying there's no support for that anymore.\n\nThe bloke that looks after our computer, he he does virtually something with Microsoft, and he updates it when he thinks that deems necessary to get things going again. But I haven't spoken to him about it yet, but I've just noticed lately that some funny things are starting to happen, and I'm thinking that's Microsoft playing around with it to make me update. You know what I mean? And then that's that's all I can put it down to. It's probably not right, but that's definitely how it sort of seems to me.\n\nYou know? We we want we want you to go to the next one virtually is what they're saying. So we're gonna Too much control. Yeah. They got too much control.\n\nThey ain't too much. Yep. I'd say that'd be pretty close. Yeah. What whatever I don't have to you've been speaking with Carrie, so if there's any change on her side, it'll be the same to me.\n\nSo yeah. Yeah. Yeah. So the virtually, it's the same. Yeah.\n\nI think that's I think that's dropping on a few bit. I don't think I can get that on here. Hang on. Let me just have a quick look. No.\n\nI haven't got anything on there that I can thanks. So. I just because I'm I'm sure it's beyond the just over 50. Somewhere around there anyway. So I think I'm pretty sure it is.\n\nYeah. That that'd be pretty close with Dragon. Yeah. Nothing much nothing much has changed, mate. No.\n\nWell, I suppose we leave it the same. It it might it might be it probably would have dropped, but, I mean, I don't know how much. Yeah. Yeah. Exactly.\n\nYeah. I think that's pretty close because Carrie was yeah. Carrie's just talking about what she's got for the kitchen and that. So I'm pretty sure it's still around it's around that or up to 20 or something, but we've just, yeah, we've just spent a little so probably 18,000 would be pretty right. Yeah.\n\nYep. Yep. Nick, Carrie works for solicitor. Yep. We've got all all got all that done.\n\nWell, yeah. Well, that's it. Well, Carrie working there. It's just something that we've sort of, you know, made sure that we've got done and trying to do it the easiest and best way possible. So Well, I've been saying 65 that I'd like to retire, but I'm thinking it might be into into the 6060 because my year comes up in March at work.\n\nAnd virtually, I I would stay working until oh, what is it? '65. I've only got well, this year, I'm 63. So two years two years to go as such. So I'm I'm thinking probably three years because, yeah, finish at, like, my year starts in in March, the March 7.\n\nSo I wouldn't I wouldn't I wouldn't retire until the August for the tax tax benefits there. You know what I mean? So I'd I'd sort of hang on until the August of that year if I if I if I had a choice and just sort of make it break it down a little bit that way. So yeah. 60 six, you know, or something like something like that.\n\nYep. Yep. Yeah. Yep. Oh, yeah.\n\nYes. Yes. Yes. Yep. Yes.\n\nYes. That wouldn't worry me. That wouldn't worry me because I I know I know that I'm doing a lot better with you guys in than the long run than where I was. So just being that bit more careful would make sense, you know, like what you're saying. So it's it's not gonna worry me to drop down a little bit with the risk with the risk part of it at all.\n\nIt's not, you know, it's not a concern for me. So I'd I'd rather be just that, yeah, just that bit safer. And and, I mean, I know nothing. Nothing's a 100% safe. But, yeah, I just if we drop it down a bit I don't know what you I know you can't say too much, but you were saying what what 20% or something or Yeah.\n\nYes. Something happens. Yeah. Yep. Yeah.\n\nYep. I'm I'm quite happy. I'm quite happy to do that. Yeah. So yep.\n\nMhmm. Yeah. Yeah. That's fine. Yep.\n\nYep. Yeah. No. That'd be fine. Yeah.\n\nThat sounds good. Yeah. Yeah. No. It sounds good.\n\nYes. Yeah. That's alright. Mhmm. Yep.\n\nYep. Yep. Yep. In the twelve months. That's alright.\n\nI'm happy with that. Yeah. No. I got yeah. My word.\n\nNo. That's good. Yep. Yep. Not a problem.\n\nYep. $3.20 4,000. I'm sorry? $324,000 408. Right.\n\nOkay. So it's balance. Yeah. Okay. Great.\n\nPick the piece of paper. I can't bloody write them. So that one's 20 six and 20 yeah. Okay. Yep.\n\nYep. Beautiful. That is that is good. Yep. Yep.\n\nThat's fantastic. Yep. That that doesn't need to change, does it? Because that's is that it's index in it or something. You know?\n\nYeah. Yeah. Yep. So we're looking at if I died 03/27 and then plus the super, which is $3.24. Is that correct?\n\nSo those two together, 600 and 40, 600 and 50. Look. I'm not yeah. I'm not trying to be rude to carry or anything, but if she'd be she'd be happy with $50. You know?\n\nLike no. I think so so yeah. Yeah. I I get it. I get it.\n\nYeah. That's a hard one. Well, I'm I'm I'm yeah. I'm I'm I'm sort of of the opinion. I'd I'd rather pay a bit more now if she's gonna be covered for a little bit more just so that she doesn't have to worry, obviously.\n\nBut still, if we get if we could get back to around 500,000 or 550 even or something like that, that's still pretty good. That's that's still pretty good sort of a windfall, isn't that sort of thing? So do do you think that do you think that would would make that much difference? Just that amount? Or Somewhere around there.\n\nYeah. Because the the money I saved there can then go back can go then go back into my super, can't it? So either way, she's not she's not gonna miss out. Yeah. Yep.\n\nMhmm. Yes. Yep. Yep. Okay.\n\nAlright. Yep. Alright. Not a problem. Yeah.\n\nYeah. Gotcha. That's right. I'm over. Yeah.\n\nYep. Yep. Yeah. That might be worth yeah. Might be worth looking at.\n\nYep. Yep. Yeah. Yeah. Yep.\n\nYep. Yeah. Yeah. Well yeah. I I I I wanna leave her, you know, like, financially safe, if you know what I mean.\n\nOr she she's saying, well, you gotta look after yourself, mate. She's not anyway. Yes. It's it's fine. It's the thing it's something you need to know.\n\nExactly. Yeah. Well yeah. Well, it's probably better off not to even put it in the will, but put it make sure that people know. Put it in some sort of paperwork, but make sure that people know so that he's got an envelope.\n\nWhen he passes away, God forbid, you open up that envelope, and it tells you everything he wants you to do for him. Alright? So that that that tells you because a lot of times sometimes people do go and they read the rule first or whatever, but it's it's it's a how do you say? It's a time consuming thing sort of thing, and you've got to organize it, and you've gotta get in there. Whereas if you've got the envelope at home, you know it's there and you're filing and you just go, right, yo, you know, Fred's gone sort of thing or whatever.\n\nI've gotta open this envelope and see what he wanted. Because a lot of times, what what I've seen, like working at the cemetery, I hear a lot of stories, but from what I've seen is that some of the families don't read the will until after the funeral. By then, it's too late if they wanted to be cremated and they've buried them or if they wanted to be buried, but they've cremated them. You know what I mean? But it's for ease of things and whatever.\n\nBut the you know, I'm terrified of fires, you know, or something like this. It's just silly stuff, but it is important an an important area to worry about. And and I just I just think you're better off to have an envelope, you know, upon my passing, you open that up. And everyone knows where it is, but also talk to everyone and saying, this is what he wants. This is what he's written down.\n\nThis is what what he's told me. You don't you know, you just say, this is what he wanted. And, you know, you're gonna you're gonna be in control anyway, mate. So, yeah, that that's the sort of thing that, you know, we just see that a lot. And I just think the wheel is a good thing, but for that particular item, I just think you're better off to have have that information separate.\n\nThat's it. I'm oh, man. Yeah. Yes. Yes.\n\nThat's right. And and you'll do exactly what he says, and the family can say, well, he wouldn't have wanted that. And you say, look. I'm sorry. This is what he wanted.\n\nYou know? This is what he's he's got it written down here. This is what he wanted. So anyway but, I mean, that's that's that's beside the point, but it's it's funny. I've always been a a bone person, archaeologist, and that sort of stuff, but the more I've worked at the cemetery, the more I'm sort of heading towards ashes.\n\nThe ease ease of everything, it's so much easier sort of thing. Hard hard in the beginning, but it's so much easier for for getting everything done to deal with. You know? So not not that we should be talking about this, but just because you mentioned it. Yes.\n\nI mean, no. We've got all that we've got all that in place. Well, we're just probably, it's just we're just slowly doing the house a bit a bit. And and that's look. I don't have any great plans.\n\nI I wouldn't mind a little bit of travel. I I don't wanna see the whole of Australia. I just wanna see bits and pieces. I don't I don't wanna virtually not specifically wanting to travel overseas. There's nowhere I wanna go.\n\nThere's a lot of places I'd love to see, but nowhere nowhere that I feel comfortable with at the moment. But, you know, like, other than that, it's just more or less make make home comfortable and and whatever and and make it better for whoever's gonna take it on down the track sort of thing. So it'll go to the girls, but what they do with it's up to them. But, yeah, just sort of look after the house and and get it more up to a a better standard, if you know what I mean. Yep.\n\nNo. No. Sounds good. Yep. Sounds good.\n\nYep. Yeah. Yeah. That's alright. Yeah.\n\nFor sure. So so with that with that, you're talking about changing over to what Carrie's doing. Yeah. Yeah. No.\n\nThat's fine. Yep. Yeah. Yeah. Because I because I yeah.\n\nI'd like to get the and talk to this pay mob and find out what's going on and get everything settled so that we've got a standard thing to look at. You know what I mean? So yeah. Alright. Well, I've got that.\n\nYeah. No. That's alright. Yep. I've got that come through there now, so I'll organize and sign that.\n\nAll good. Yep. No. No. No.\n\nNo. It's alright. No. I've got that. Yep.\n\nYep. Yep. No worries. Beautiful. Thank you so much.\n\nBeautiful. Thank you, Dana. No worries. Yep. Yep.\n\nNot a problem. Thank you so much. I appreciate your time. Hold on. Won't take long.\n\nI don't. I'm strong. Alright, mate. No worries. Okay.\n\nSee you. Thank you.","paragraphs":[{"sentences":[{"text":"Samantha, I just missed a call from Dana, mate.","start":5.2799997,"end":7.6,"sentiment":"neutral","sentiment_score":-0.11167938158743912},{"text":"I punched the wrong button on my machine.","start":7.6,"end":9.54,"sentiment":"neutral","sentiment_score":-0.21488548628985882},{"text":"It's it's Colin Andrews, mate.","start":12.32,"end":19.375,"sentiment":"neutral","sentiment_score":0.03277531303465366},{"text":"Okay.","start":19.435,"end":19.755001,"sentiment":"neutral","sentiment_score":0.2451363503932953},{"text":"Thank you.","start":19.755001,"end":20.494999,"sentiment":"positive","sentiment_score":0.42297303676605225}],"sentiment":"neutral","sentiment_score":-0.05876957342028618,"num_words":25,"start":5.2799997,"end":20.494999},{"sentences":[{"text":"Yep.","start":23.595001,"end":23.915,"sentiment":"neutral","sentiment_score":0.08342605829238892},{"text":"Yep.","start":23.915,"end":24.415,"sentiment":"neutral","sentiment_score":0.0684814602136612},{"text":"Yep.","start":24.875,"end":25.375,"sentiment":"neutral","sentiment_score":0.07839690148830414},{"text":"Okay.","start":30.699999,"end":31.099998,"sentiment":"neutral","sentiment_score":0.02884036861360073},{"text":"1963, and 10 McCarthur Street, Morey, New South Wales 2488.","start":31.099998,"end":38.079998,"sentiment":"neutral","sentiment_score":0.029570821672677994}],"sentiment":"neutral","sentiment_score":0.03963235752390964,"num_words":14,"start":23.595001,"end":38.079998},{"sentences":[{"text":"Okay, mate.","start":42.075,"end":42.555,"sentiment":"positive","sentiment_score":0.38608318567276},{"text":"Have a good day.","start":42.555,"end":43.535,"sentiment":"positive","sentiment_score":0.5560038089752197},{"text":"I'm good, Dana.","start":63.13,"end":63.93,"sentiment":"neutral","sentiment_score":0.1893080323934555},{"text":"I'm sorry about that.","start":63.93,"end":64.65,"sentiment":"neutral","sentiment_score":-0.19227706640958786},{"text":"I hit the wrong button, mate.","start":64.65,"end":65.985,"sentiment":"neutral","sentiment_score":-0.2330883244673411}],"sentiment":"neutral","sentiment_score":0.07349828905180882,"num_words":19,"start":42.075,"end":65.985},{"sentences":[{"text":"No.","start":78.865,"end":79.025,"sentiment":"neutral","sentiment_score":-0.0946803092956543},{"text":"That's fine.","start":79.025,"end":79.665,"sentiment":"neutral","sentiment_score":-0.06494330242276192},{"text":"I'm I'm sorry about that.","start":79.665,"end":80.85,"sentiment":"neutral","sentiment_score":-0.07415324747562409},{"text":"Oh, I'm just plugging along with the damn bloody aspirin test setup.","start":85.729996,"end":91.17,"sentiment":"neutral","sentiment_score":-0.06895203640063603},{"text":"I don't I just I'm fighting it hard, but it's just hanging on and hanging on.","start":91.17,"end":96.16499,"sentiment":"neutral","sentiment_score":-0.15068663889542222}],"sentiment":"neutral","sentiment_score":-0.10649288362926906,"num_words":36,"start":78.865,"end":96.16499},{"sentences":[{"text":"It doesn't want to disappear.","start":96.16499,"end":97.384995,"sentiment":"neutral","sentiment_score":-0.21077106297016143},{"text":"I'm I'm alright.","start":98.16499,"end":99.045,"sentiment":"neutral","sentiment_score":-0.050117762138446174},{"text":"I'm alright.","start":99.045,"end":99.604996,"sentiment":"neutral","sentiment_score":-0.010145183652639389},{"text":"I'm I'm good.","start":99.604996,"end":100.505,"sentiment":"neutral","sentiment_score":0.15289430816968283},{"text":"Oh, it's on on on the way up.","start":108.075,"end":110.27,"sentiment":"neutral","sentiment_score":0.25503433868288994}],"sentiment":"neutral","sentiment_score":0.06068850787622588,"num_words":21,"start":96.16499,"end":110.27},{"sentences":[{"text":"K.","start":111.45,"end":111.93,"sentiment":"neutral","sentiment_score":0.2915787100791931},{"text":"No.","start":111.93,"end":112.09,"sentiment":"neutral","sentiment_score":0.2264324426651001},{"text":"It's all good.","start":112.09,"end":112.909996,"sentiment":"positive","sentiment_score":0.4695982833703359},{"text":"Yeah.","start":119.53,"end":119.689995,"sentiment":"neutral","sentiment_score":0.0547109991312027},{"text":"No.","start":119.689995,"end":119.93,"sentiment":"neutral","sentiment_score":0.038779117166996}],"sentiment":"neutral","sentiment_score":0.2886137313076428,"num_words":7,"start":111.45,"end":119.93},{"sentences":[{"text":"That's fine.","start":119.93,"end":120.49,"sentiment":"neutral","sentiment_score":0.13995316624641418},{"text":"Yep.","start":120.49,"end":120.99,"sentiment":"neutral","sentiment_score":0.1842834949493408},{"text":"Yeah, mate.","start":132.755,"end":133.395,"sentiment":"neutral","sentiment_score":0.05069086700677872},{"text":"Yeah.","start":133.395,"end":133.555,"sentiment":"neutral","sentiment_score":0.022197332233190536},{"text":"No.","start":133.555,"end":133.715,"sentiment":"neutral","sentiment_score":-0.02252059057354927}],"sentiment":"neutral","sentiment_score":0.0807497575879097,"num_words":7,"start":119.93,"end":133.715},{"sentences":[{"text":"That's Yep.","start":133.715,"end":137.16,"sentiment":"neutral","sentiment_score":0.018880450166761875},{"text":"No.","start":142.52,"end":142.6,"sentiment":"neutral","sentiment_score":-0.0870569497346878},{"text":"No.","start":142.6,"end":142.68001,"sentiment":"neutral","sentiment_score":-0.09530366957187653},{"text":"I'm back to work four hours a day, four days a week.","start":142.68001,"end":146.14,"sentiment":"neutral","sentiment_score":-0.05139655852690339},{"text":"No.","start":148.84,"end":149.0,"sentiment":"neutral","sentiment_score":-0.15301701426506042}],"sentiment":"neutral","sentiment_score":-0.05378679032711422,"num_words":17,"start":133.715,"end":149.0},{"sentences":[{"text":"No.","start":149.0,"end":149.16,"sentiment":"neutral","sentiment_score":-0.178794264793396},{"text":"That's gonna be down the track a little bit.","start":149.16,"end":151.305,"sentiment":"neutral","sentiment_score":-0.1997308764192793},{"text":"I'm I'm back on the 95% PRI if I can get them to organize it properly.","start":152.185,"end":157.165,"sentiment":"neutral","sentiment_score":0.06007967045297846},{"text":"Yeah.","start":158.665,"end":158.905,"sentiment":"neutral","sentiment_score":0.0808190107345581},{"text":"So back to the 95% pay from here on in.","start":158.905,"end":162.685,"sentiment":"neutral","sentiment_score":0.10062373876571655}],"sentiment":"neutral","sentiment_score":0.0019448371100667357,"num_words":37,"start":149.0,"end":162.685},{"sentences":[{"text":"So, yeah, that's a little bit more stable than what what I've had.","start":164.42499,"end":168.06,"sentiment":"neutral","sentiment_score":0.13019778751409972},{"text":"So yeah.","start":168.06,"end":170.22,"sentiment":"neutral","sentiment_score":0.11917655542492867},{"text":"So we'd we'd probably if if you wanna get started on that setup the same as Carrie, we we can start as soon as you wanna get going because I shouldn't I shouldn't drop anymore.","start":170.22,"end":180.62,"sentiment":"neutral","sentiment_score":0.0631610920386655},{"text":"And I had been looking I did ask about a review.","start":180.62,"end":184.265,"sentiment":"neutral","sentiment_score":-0.0283103652975776},{"text":"It's been two years in the making with things that have been happening.","start":185.765,"end":188.725,"sentiment":"neutral","sentiment_score":-0.02945591523670233}],"sentiment":"neutral","sentiment_score":0.04658407639913462,"num_words":74,"start":164.42499,"end":188.725},{"sentences":[{"text":"But, hopefully, there should be a bit of a rise in coming there somewhere somewhere down the track as soon as I can find out.","start":188.725,"end":196.105,"sentiment":"neutral","sentiment_score":0.011147455647587776},{"text":"Well, if I if if I wait, that could be another twelve months before I get back to, like I'm not it won't be twelve months, but it'll be a fair way down the track because this is my second month on this setup.","start":206.70001,"end":220.155,"sentiment":"neutral","sentiment_score":0.01087967719649896},{"text":"And then after that, we'll start building the hours up, but I'm not sure how much they're gonna let me go up each time.","start":220.455,"end":226.93001,"sentiment":"neutral","sentiment_score":-0.01800972013734281},{"text":"So I'm I'm hoping for two hours added on every every month that I go back.","start":227.63,"end":232.75,"sentiment":"neutral","sentiment_score":0.00873033748939633},{"text":"So, hopefully, within two or three, say, even four months, I will be back full time.","start":232.75,"end":238.625,"sentiment":"neutral","sentiment_score":0.15631130570545793}],"sentiment":"neutral","sentiment_score":0.023726601565256716,"num_words":125,"start":188.725,"end":238.625},{"sentences":[{"text":"But it's just a matter of getting the hours up for the four days and then adding the extra day when when I can.","start":240.445,"end":246.205,"sentiment":"neutral","sentiment_score":0.09515107003971934},{"text":"So I don't exactly know what the plan is there.","start":246.205,"end":250.60501,"sentiment":"neutral","sentiment_score":-0.10463269241154194},{"text":"So well, it yeah.","start":250.60501,"end":262.63,"sentiment":"neutral","sentiment_score":0.011085990816354752},{"text":"That's right.","start":263.41,"end":264.22998,"sentiment":"neutral","sentiment_score":0.023308314383029938},{"text":"Well, that's that's what I was thinking of because if I leave it too much longer, I'm I'm not gonna do any good.","start":264.335,"end":269.155,"sentiment":"negative","sentiment_score":-0.40236731683430466}],"sentiment":"neutral","sentiment_score":-0.12581252283047115,"num_words":63,"start":240.445,"end":269.155},{"sentences":[{"text":"I'll I'll I'll lose out.","start":269.45502,"end":270.89502,"sentiment":"negative","sentiment_score":-0.37511501312255857},{"text":"You know?","start":270.89502,"end":271.555,"sentiment":"neutral","sentiment_score":-0.1996886432170868},{"text":"Just hang on, mate.","start":280.38,"end":281.26,"sentiment":"neutral","sentiment_score":-0.1619956698268652},{"text":"I've got that paperwork.","start":281.26,"end":282.24002,"sentiment":"neutral","sentiment_score":-0.1906159520149231},{"text":"They've been all over the place paying me with this PRN.","start":287.74002,"end":290.56,"sentiment":"negative","sentiment_score":-0.45475333387201483}],"sentiment":"negative","sentiment_score":-0.33414175046178013,"num_words":26,"start":269.45502,"end":290.56},{"sentences":[{"text":"I just I can't follow it.","start":291.275,"end":292.63498,"sentiment":"negative","sentiment_score":-0.44190944234530133},{"text":"And I'm trying to get them to sit down and have a talk to me, but I can't get anyone to sit down.","start":292.63498,"end":297.375,"sentiment":"neutral","sentiment_score":-0.09589540334823339},{"text":"And with plus, we've we've just had big changes at the council.","start":298.155,"end":303.03497,"sentiment":"neutral","sentiment_score":-0.14903835145135721},{"text":"They've moved areas around and all this sort of stuff.","start":303.03497,"end":305.91498,"sentiment":"neutral","sentiment_score":-0.13199407383799552},{"text":"So it's a I don't think a lot of them know where they are.","start":305.91498,"end":311.16998,"sentiment":"neutral","sentiment_score":-0.15891719024096215}],"sentiment":"neutral","sentiment_score":-0.15677373154232135,"num_words":65,"start":291.275,"end":311.16998},{"sentences":[{"text":"Anyway, let's have a look here.","start":314.43,"end":316.28998,"sentiment":"neutral","sentiment_score":0.005859338523199161},{"text":"Okay.","start":319.275,"end":319.515,"sentiment":"neutral","sentiment_score":-0.0007450077682733536},{"text":"So the last week's pay, which is really bugging me in the one before, doesn't it?","start":319.515,"end":329.295,"sentiment":"neutral","sentiment_score":-0.1365069398889318},{"text":"I should I should buy rights be on I should buy rights be on the 95% PR, which is a hundred and thirty four forty less.","start":330.395,"end":343.82,"sentiment":"neutral","sentiment_score":-0.040420364445218675},{"text":"What do we got here?","start":344.84,"end":345.72,"sentiment":"neutral","sentiment_score":-0.005794955417513847}],"sentiment":"neutral","sentiment_score":-0.05980748643546745,"num_words":54,"start":314.43,"end":345.72},{"sentences":[{"text":"Let me have a look at some figures.","start":345.72,"end":347.18,"sentiment":"neutral","sentiment_score":0.011439834255725145},{"text":"That might be what that might be the way to go because you you can see exactly, you know, what you're looking at.","start":350.545,"end":359.7,"sentiment":"neutral","sentiment_score":0.05449596727671831},{"text":"I can read most of this, but I'm just looking for the for the gross.","start":361.38,"end":365.94,"sentiment":"neutral","sentiment_score":0.039382703974843024},{"text":"Year to date gross is $8,005.71.","start":365.94,"end":374.225,"sentiment":"neutral","sentiment_score":0.028861034971972305},{"text":"That's year to date gross.","start":375.96503,"end":377.505,"sentiment":"neutral","sentiment_score":0.03007177300751209}],"sentiment":"neutral","sentiment_score":0.03963493957723442,"num_words":57,"start":345.72,"end":377.505},{"sentences":[{"text":"So what other figure would you need?","start":378.68503,"end":380.46503,"sentiment":"neutral","sentiment_score":0.01790602451988629},{"text":"Oh, sorry.","start":381.96503,"end":382.445,"sentiment":"neutral","sentiment_score":0.00563060911372304},{"text":"Hang on here.","start":382.445,"end":383.165,"sentiment":"neutral","sentiment_score":-0.007939804655810198},{"text":"We've got we've got we've got grace for this pay.","start":383.165,"end":385.98502,"sentiment":"neutral","sentiment_score":0.14872487187385558},{"text":"It's $1,320.50.","start":386.32,"end":389.14,"sentiment":"neutral","sentiment_score":0.08716174773871899}],"sentiment":"neutral","sentiment_score":0.07393150792146723,"num_words":24,"start":378.68503,"end":389.14},{"sentences":[{"text":"Sorry?","start":398.48,"end":398.98,"sentiment":"neutral","sentiment_score":-0.0019130818545818329},{"text":"$1,300.","start":404.765,"end":406.625,"sentiment":"neutral","sentiment_score":0.01218078751116991},{"text":"$1,320.50.","start":407.08502,"end":409.98502,"sentiment":"neutral","sentiment_score":0.07444967329502106},{"text":"Sorry.","start":410.685,"end":411.08502,"sentiment":"neutral","sentiment_score":0.02855725586414337},{"text":"My my throat's a bit rough at the moment.","start":411.08502,"end":413.58502,"sentiment":"neutral","sentiment_score":-0.26204713847902084}],"sentiment":"neutral","sentiment_score":-0.17270381626887962,"num_words":13,"start":398.48,"end":413.58502},{"sentences":[{"text":"Yep.","start":418.62997,"end":419.12997,"sentiment":"neutral","sentiment_score":0.16285628080368042},{"text":"Yeah.","start":428.55,"end":429.05,"sentiment":"neutral","sentiment_score":0.0995258092880249},{"text":"Yeah.","start":431.375,"end":431.875,"sentiment":"neutral","sentiment_score":0.07934712618589401},{"text":"That that should be the average that I should be getting from now on anyway once I sort it out.","start":432.01498,"end":438.19498,"sentiment":"neutral","sentiment_score":0.17360783964395524},{"text":"Okay.","start":438.815,"end":439.29498,"sentiment":"neutral","sentiment_score":0.01534166932106018}],"sentiment":"neutral","sentiment_score":0.15955115326990685,"num_words":24,"start":418.62997,"end":439.29498},{"sentences":[{"text":"It's no sense sending you all these other sheets in between because that's that's back around twenty first to the July 27 last year, that payslip.","start":439.29498,"end":450.78998,"sentiment":"neutral","sentiment_score":-0.20560723629135352},{"text":"But nothing nothing has changed, but I'm back on the 95, which should be that same that same as what's same as what's on that payslip.","start":451.72998,"end":460.555,"sentiment":"neutral","sentiment_score":-0.010169981620632686},{"text":"It should be the same as what I'm getting now.","start":460.555,"end":462.695,"sentiment":"neutral","sentiment_score":0.005148071050643921},{"text":"Should be.","start":464.67502,"end":465.415,"sentiment":"neutral","sentiment_score":0.2593582645058632},{"text":"Alright.","start":466.67502,"end":466.995,"sentiment":"neutral","sentiment_score":0.21793852746486664}],"sentiment":"neutral","sentiment_score":-0.07418572151890168,"num_words":65,"start":439.29498,"end":466.995},{"sentences":[{"text":"So I'll put that up there.","start":466.995,"end":468.035,"sentiment":"neutral","sentiment_score":0.16960349678993225},{"text":"I'll scan that and send it to you.","start":468.035,"end":469.635,"sentiment":"neutral","sentiment_score":0.14020766597241163},{"text":"Yep.","start":469.635,"end":470.135,"sentiment":"neutral","sentiment_score":0.1879814863204956},{"text":"What else do you need?","start":470.86002,"end":478.97,"sentiment":"neutral","sentiment_score":0.1514638453722},{"text":"Yeah, mate.","start":490.215,"end":490.775,"sentiment":"neutral","sentiment_score":-0.04691126383841038}],"sentiment":"neutral","sentiment_score":0.1359436588192528,"num_words":22,"start":466.995,"end":490.775},{"sentences":[{"text":"I've I've been up to a 100.","start":490.775,"end":492.555,"sentiment":"neutral","sentiment_score":-0.07318082797740187},{"text":"That's still coming out.","start":493.01498,"end":494.29498,"sentiment":"neutral","sentiment_score":-0.11368596740067005},{"text":"Yep.","start":494.29498,"end":494.79498,"sentiment":"neutral","sentiment_score":-0.03405196964740753},{"text":"Nothing nothing's changed.","start":495.01498,"end":496.215,"sentiment":"neutral","sentiment_score":-0.20361564556757608},{"text":"It's just that I'm losing money.","start":496.215,"end":497.835,"sentiment":"neutral","sentiment_score":-0.2915716345111529}],"sentiment":"neutral","sentiment_score":-0.16006373232674032,"num_words":21,"start":490.775,"end":497.835},{"sentences":[{"text":"Yep.","start":516.195,"end":516.695,"sentiment":"neutral","sentiment_score":0.08613966405391693},{"text":"Yeah.","start":520.675,"end":521.175,"sentiment":"neutral","sentiment_score":0.02684849314391613},{"text":"Just on light duties.","start":526.995,"end":528.455,"sentiment":"neutral","sentiment_score":-0.02290786150842905},{"text":"Yeah.","start":528.94,"end":529.33997,"sentiment":"neutral","sentiment_score":0.021298205479979515},{"text":"I'm on light duty.","start":529.33997,"end":530.45996,"sentiment":"neutral","sentiment_score":-0.002570199081674218}],"sentiment":"neutral","sentiment_score":0.0029431018470363183,"num_words":11,"start":516.195,"end":530.45996},{"sentences":[{"text":"So, virtually, the the certificate of capacity that they've got from the the doctor and the physio, they looked at they my boss looked at that, and she said, jeez, they're getting a bit with it.","start":530.45996,"end":543.225,"sentiment":"neutral","sentiment_score":-0.01491327133650581},{"text":"And I said, what do you mean?","start":543.225,"end":544.105,"sentiment":"neutral","sentiment_score":-0.027516363454716548},{"text":"She said, well, they're letting me do a lot.","start":544.105,"end":545.385,"sentiment":"neutral","sentiment_score":0.002731052020357715},{"text":"I said, well, that's that's what we organized.","start":545.385,"end":547.645,"sentiment":"neutral","sentiment_score":0.01491832674946636},{"text":"And I thought, you know, well, that's what I think I can handle.","start":547.785,"end":550.665,"sentiment":"neutral","sentiment_score":0.015763346678935565}],"sentiment":"neutral","sentiment_score":-0.005214283880713867,"num_words":73,"start":530.45996,"end":550.665},{"sentences":[{"text":"And virtually, the capacity said virtually work to capacity.","start":550.665,"end":555.645,"sentiment":"neutral","sentiment_score":0.012085495102736685},{"text":"So we'll do what I can do, and then if it starts to upset me, I can pull up and have a break.","start":555.785,"end":561.64996,"sentiment":"neutral","sentiment_score":-0.03912054010383461},{"text":"You know what I mean?","start":561.64996,"end":562.70996,"sentiment":"neutral","sentiment_score":-0.027726835384964944},{"text":"But they said, not not not.","start":563.17,"end":564.37,"sentiment":"neutral","sentiment_score":-0.1264214813709259},{"text":"We won't be doing that.","start":564.37,"end":565.32996,"sentiment":"neutral","sentiment_score":-0.2440209597349167}],"sentiment":"neutral","sentiment_score":-0.06058897563101103,"num_words":48,"start":550.665,"end":565.32996},{"sentences":[{"text":"We're gonna make it a lot harder, a lot stricter.","start":565.32996,"end":567.91,"sentiment":"neutral","sentiment_score":-0.2573345139622688},{"text":"So virtually, I can't do anything other than paperwork.","start":568.44995,"end":572.025,"sentiment":"neutral","sentiment_score":-0.1056027031607098},{"text":"They they just worried because it's because it's my back.","start":574.245,"end":577.205,"sentiment":"neutral","sentiment_score":-0.1390311598777771},{"text":"Yeah.","start":577.205,"end":577.445,"sentiment":"neutral","sentiment_score":-0.09315536916255952},{"text":"They just don't they don't wanna take the risk of of doing anything and and hurting it, which I get, but it's just a frustrating because with where we work, which I'm supposed to have two blokes underneath me, but I'm really only got one at the moment because the other blokes, not one of them is hurting himself.","start":577.445,"end":596.51,"sentiment":"neutral","sentiment_score":-0.2623772086986041}],"sentiment":"neutral","sentiment_score":-0.23019653650816907,"num_words":89,"start":565.32996,"end":596.51},{"sentences":[{"text":"And the bloke they put in his place, he's not very reliable.","start":596.51,"end":599.93506,"sentiment":"negative","sentiment_score":-0.4034653529524803},{"text":"So it's really back to one bloke doing all the work, and it's pretty bloody hard.","start":600.155,"end":604.79504,"sentiment":"negative","sentiment_score":-0.345357489772141},{"text":"But that's not your issue, but it's just, you know, one of those things.","start":604.79504,"end":609.43506,"sentiment":"neutral","sentiment_score":-0.07564627192914486},{"text":"But Yeah.","start":609.43506,"end":632.065,"sentiment":"neutral","sentiment_score":0.0015459833666682241},{"text":"Alright.","start":632.065,"end":632.565,"sentiment":"neutral","sentiment_score":0.010240942239761353}],"sentiment":"neutral","sentiment_score":-0.25362264377375443,"num_words":45,"start":596.51,"end":632.565},{"sentences":[{"text":"I don't know.","start":638.74,"end":639.46,"sentiment":"negative","sentiment_score":-0.3996528188387553},{"text":"I think I don't know whether it's just you.","start":639.46,"end":641.46,"sentiment":"neutral","sentiment_score":-0.30739506747987533},{"text":"I think there's something going on with the whole system everywhere because there's been some odd things going on with our computer.","start":641.46,"end":647.64,"sentiment":"neutral","sentiment_score":-0.32154378159479663},{"text":"Now micro Microsoft 10 or something is they finished they they don't there's no support for that anymore.","start":648.02,"end":654.775,"sentiment":"neutral","sentiment_score":-0.2116548837059074},{"text":"So I've just noticed within the last couple of months since that's they've started sending an email saying there's no support for that anymore.","start":655.395,"end":663.575,"sentiment":"neutral","sentiment_score":-0.2907490475724141}],"sentiment":"neutral","sentiment_score":-0.2872005566758545,"num_words":76,"start":638.74,"end":663.575},{"sentences":[{"text":"The bloke that looks after our computer, he he does virtually something with Microsoft, and he updates it when he thinks that deems necessary to get things going again.","start":665.10004,"end":677.44,"sentiment":"neutral","sentiment_score":-0.11768300420251386},{"text":"But I haven't spoken to him about it yet, but I've just noticed lately that some funny things are starting to happen, and I'm thinking that's Microsoft playing around with it to make me update.","start":678.305,"end":689.605,"sentiment":"neutral","sentiment_score":-0.17097521019833428},{"text":"You know what I mean?","start":690.385,"end":691.425,"sentiment":"neutral","sentiment_score":-0.04259342961013317},{"text":"And then that's that's all I can put it down to.","start":691.425,"end":693.55,"sentiment":"neutral","sentiment_score":-0.04940908232873136},{"text":"It's probably not right, but that's definitely how it sort of seems to me.","start":693.55,"end":698.05,"sentiment":"neutral","sentiment_score":-0.17532769590616226}],"sentiment":"neutral","sentiment_score":-0.13412759867199558,"num_words":94,"start":665.10004,"end":698.05},{"sentences":[{"text":"You know?","start":698.83,"end":699.57,"sentiment":"neutral","sentiment_score":-0.053162720054388046},{"text":"We we want we want you to go to the next one virtually is what they're saying.","start":699.63,"end":703.23,"sentiment":"neutral","sentiment_score":-0.027932846809134763},{"text":"So we're gonna Too much control.","start":703.23,"end":706.54504,"sentiment":"neutral","sentiment_score":-0.16985911565522352},{"text":"Yeah.","start":707.405,"end":707.72504,"sentiment":"neutral","sentiment_score":-0.07353800535202026},{"text":"They got too much control.","start":707.72504,"end":709.005,"sentiment":"neutral","sentiment_score":-0.21366665363311768}],"sentiment":"neutral","sentiment_score":-0.0884583807520328,"num_words":31,"start":698.83,"end":709.005},{"sentences":[{"text":"They ain't too much.","start":709.005,"end":710.065,"sentiment":"neutral","sentiment_score":-0.32724297791719437},{"text":"Yep.","start":715.565,"end":716.065,"sentiment":"neutral","sentiment_score":-0.053359128534793854},{"text":"I'd say that'd be pretty close.","start":724.28,"end":725.80005,"sentiment":"neutral","sentiment_score":-0.0805625927944978},{"text":"Yeah.","start":725.80005,"end":726.30005,"sentiment":"neutral","sentiment_score":0.055834218859672546},{"text":"What whatever I don't have to you've been speaking with Carrie, so if there's any change on her side, it'll be the same to me.","start":726.76,"end":734.495,"sentiment":"neutral","sentiment_score":0.07428856313228607}],"sentiment":"neutral","sentiment_score":0.001820045951250437,"num_words":37,"start":709.005,"end":734.495},{"sentences":[{"text":"So yeah.","start":734.495,"end":738.335,"sentiment":"neutral","sentiment_score":0.14803523570299149},{"text":"Yeah.","start":738.335,"end":738.735,"sentiment":"neutral","sentiment_score":0.14538629353046417},{"text":"Yeah.","start":738.735,"end":739.055,"sentiment":"neutral","sentiment_score":0.091423362493515},{"text":"So the virtually, it's the same.","start":739.055,"end":740.815,"sentiment":"neutral","sentiment_score":0.08214661354819934},{"text":"Yeah.","start":740.815,"end":741.315,"sentiment":"neutral","sentiment_score":0.07170546054840088}],"sentiment":"neutral","sentiment_score":0.09976956993341446,"num_words":11,"start":734.495,"end":741.315},{"sentences":[{"text":"I think that's I think that's dropping on a few bit.","start":750.11005,"end":754.45,"sentiment":"neutral","sentiment_score":-0.24842469665137204},{"text":"I don't think I can get that on here.","start":755.63,"end":757.305,"sentiment":"neutral","sentiment_score":-0.20972538656658596},{"text":"Hang on.","start":757.305,"end":757.965,"sentiment":"neutral","sentiment_score":-0.029676785692572594},{"text":"Let me just have a quick look.","start":760.185,"end":761.805,"sentiment":"neutral","sentiment_score":0.07564371265470982},{"text":"No.","start":780.2,"end":780.52,"sentiment":"neutral","sentiment_score":-0.09588906913995744}],"sentiment":"neutral","sentiment_score":-0.14153122647355001,"num_words":30,"start":750.11005,"end":780.52},{"sentences":[{"text":"I haven't got anything on there that I can thanks.","start":780.52,"end":783.9,"sentiment":"neutral","sentiment_score":-0.06516075655817985},{"text":"So.","start":786.39496,"end":786.63495,"sentiment":"neutral","sentiment_score":0.016307733952999115},{"text":"I just because I'm I'm sure it's beyond the just over 50.","start":786.63495,"end":792.495,"sentiment":"neutral","sentiment_score":0.00930699275340885},{"text":"Somewhere around there anyway.","start":794.63495,"end":796.235,"sentiment":"neutral","sentiment_score":0.027141956379637122},{"text":"So I think I'm pretty sure it is.","start":796.235,"end":798.66,"sentiment":"neutral","sentiment_score":0.1343950079753995}],"sentiment":"neutral","sentiment_score":0.018860342020967178,"num_words":35,"start":780.52,"end":798.66},{"sentences":[{"text":"Yeah.","start":802.81995,"end":803.13995,"sentiment":"neutral","sentiment_score":0.04328998923301697},{"text":"That that'd be pretty close with Dragon.","start":803.13995,"end":804.92,"sentiment":"neutral","sentiment_score":0.059265121817588806},{"text":"Yeah.","start":815.875,"end":816.375,"sentiment":"neutral","sentiment_score":0.03188151866197586},{"text":"Nothing much nothing much has changed, mate.","start":816.59503,"end":819.875,"sentiment":"neutral","sentiment_score":-0.050643489829131534},{"text":"No.","start":819.875,"end":820.375,"sentiment":"neutral","sentiment_score":-0.07495027780532837}],"sentiment":"neutral","sentiment_score":0.0035630972946391385,"num_words":17,"start":802.81995,"end":820.375},{"sentences":[{"text":"Well, I suppose we leave it the same.","start":829.17,"end":831.19,"sentiment":"neutral","sentiment_score":-0.009035185677930713},{"text":"It it might it might be it probably would have dropped, but, I mean, I don't know how much.","start":832.37,"end":837.02997,"sentiment":"neutral","sentiment_score":-0.09250738707027938},{"text":"Yeah.","start":847.915,"end":848.415,"sentiment":"neutral","sentiment_score":-0.014760557562112808},{"text":"Yeah.","start":849.275,"end":849.435,"sentiment":"neutral","sentiment_score":0.058693185448646545},{"text":"Exactly.","start":849.435,"end":849.935,"sentiment":"neutral","sentiment_score":0.08583929389715195}],"sentiment":"neutral","sentiment_score":-0.05667166393250227,"num_words":30,"start":829.17,"end":849.935},{"sentences":[{"text":"Yeah.","start":850.075,"end":850.575,"sentiment":"neutral","sentiment_score":0.08830899000167847},{"text":"I think that's pretty close because Carrie was yeah.","start":860.23,"end":863.75,"sentiment":"neutral","sentiment_score":0.05100184389286571},{"text":"Carrie's just talking about what she's got for the kitchen and that.","start":863.75,"end":866.47,"sentiment":"neutral","sentiment_score":0.059841182393332325},{"text":"So I'm pretty sure it's still around it's around that or up to 20 or something, but we've just, yeah, we've just spent a little so probably 18,000 would be pretty right.","start":866.47,"end":875.515,"sentiment":"neutral","sentiment_score":0.021972527210891712},{"text":"Yeah.","start":876.935,"end":877.435,"sentiment":"positive","sentiment_score":0.5241134762763977}],"sentiment":"neutral","sentiment_score":0.045320984014225275,"num_words":55,"start":850.075,"end":877.435},{"sentences":[{"text":"Yep.","start":892.79004,"end":893.29004,"sentiment":"neutral","sentiment_score":-0.010722383856773376},{"text":"Yep.","start":893.43005,"end":893.93005,"sentiment":"neutral","sentiment_score":0.018693584948778152},{"text":"Nick, Carrie works for solicitor.","start":894.07,"end":895.45,"sentiment":"neutral","sentiment_score":0.05302454456686974},{"text":"Yep.","start":896.765,"end":897.085,"sentiment":"neutral","sentiment_score":0.05421561747789383},{"text":"We've got all all got all that done.","start":897.085,"end":899.025,"sentiment":"neutral","sentiment_score":0.14048643317073584}],"sentiment":"neutral","sentiment_score":0.09070006292313337,"num_words":16,"start":892.79004,"end":899.025},{"sentences":[{"text":"Well, yeah.","start":908.605,"end":909.565,"sentiment":"neutral","sentiment_score":0.02932657301425934},{"text":"Well, that's it.","start":909.565,"end":910.205,"sentiment":"neutral","sentiment_score":0.026653824994961422},{"text":"Well, Carrie working there.","start":910.205,"end":911.325,"sentiment":"neutral","sentiment_score":0.06573224812746048},{"text":"It's just something that we've sort of, you know, made sure that we've got done and trying to do it the easiest and best way possible.","start":911.325,"end":918.13,"sentiment":"neutral","sentiment_score":0.12163924196591744},{"text":"So Well, I've been saying 65 that I'd like to retire, but I'm thinking it might be into into the 6060 because my year comes up in March at work.","start":918.19,"end":951.92004,"sentiment":"neutral","sentiment_score":0.013660246009627978}],"sentiment":"neutral","sentiment_score":0.06113801976809135,"num_words":65,"start":908.605,"end":951.92004},{"sentences":[{"text":"And virtually, I I would stay working until oh, what is it?","start":955.10004,"end":960.97504,"sentiment":"neutral","sentiment_score":-0.011446401399249831},{"text":"'65.","start":960.97504,"end":961.695,"sentiment":"neutral","sentiment_score":-0.010153508745133877},{"text":"I've only got well, this year, I'm 63.","start":961.695,"end":963.935,"sentiment":"neutral","sentiment_score":-0.015886370340012945},{"text":"So two years two years to go as such.","start":963.935,"end":968.91,"sentiment":"neutral","sentiment_score":0.006264635879132483},{"text":"So I'm I'm thinking probably three years because, yeah, finish at, like, my year starts in in March, the March 7.","start":969.87,"end":982.82996,"sentiment":"neutral","sentiment_score":0.006861153191753796}],"sentiment":"neutral","sentiment_score":-0.0014536342807296738,"num_words":51,"start":955.10004,"end":982.82996},{"sentences":[{"text":"So I wouldn't I wouldn't I wouldn't retire until the August for the tax tax benefits there.","start":982.82996,"end":992.445,"sentiment":"neutral","sentiment_score":-0.007983892060378018},{"text":"You know what I mean?","start":992.445,"end":993.325,"sentiment":"neutral","sentiment_score":-0.016329752653837203},{"text":"So I'd I'd sort of hang on until the August of that year if I if I if I had a choice and just sort of make it break it down a little bit that way.","start":993.325,"end":1005.25,"sentiment":"neutral","sentiment_score":0.021693516988307238},{"text":"So yeah.","start":1005.25,"end":1014.495,"sentiment":"neutral","sentiment_score":0.08232876658439636},{"text":"60 six, you know, or something like something like 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me.","start":1115.0701,"end":1117.39,"sentiment":"neutral","sentiment_score":0.277206714451313},{"text":"So I'd I'd rather be just that, yeah, just that bit safer.","start":1117.39,"end":1121.715,"sentiment":"neutral","sentiment_score":0.2611928793291251},{"text":"And and, I mean, I know nothing.","start":1121.715,"end":1124.115,"sentiment":"neutral","sentiment_score":0.21812583293233598},{"text":"Nothing's a 100% safe.","start":1124.115,"end":1125.715,"sentiment":"neutral","sentiment_score":0.24998477846384048},{"text":"But, yeah, I just if we drop it down a bit I don't know what you I know you can't say too much, but you were saying what what 20% or something or 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there.","start":1850.5901,"end":1854.67,"sentiment":"neutral","sentiment_score":-0.06650293283164502},{"text":"Whereas if you've got the envelope at home, you know it's there and you're filing and you just go, right, yo, you know, Fred's gone sort of thing or whatever.","start":1854.67,"end":1863.855,"sentiment":"neutral","sentiment_score":-0.02075681067459906}],"sentiment":"neutral","sentiment_score":0.03055460614762884,"num_words":106,"start":1829.0549,"end":1863.855},{"sentences":[{"text":"I've gotta open this envelope and see what he wanted.","start":1864.315,"end":1866.735,"sentiment":"neutral","sentiment_score":0.0427233318798244},{"text":"Because a lot of times, what what I've seen, like working at the cemetery, I hear a lot of stories, but from what I've seen is that some of the families don't read the will until after the funeral.","start":1866.875,"end":1881.34,"sentiment":"neutral","sentiment_score":-0.08154251865851574},{"text":"By then, it's too late if they wanted to be cremated and they've buried them or if they wanted to be buried, but they've cremated them.","start":1881.96,"end":1889.435,"sentiment":"neutral","sentiment_score":-0.11552580804205857},{"text":"You know what I mean?","start":1889.735,"end":1890.795,"sentiment":"neutral","sentiment_score":-0.04427198953926563},{"text":"But it's for ease of things and whatever.","start":1890.855,"end":1893.115,"sentiment":"neutral","sentiment_score":-0.010422212304547429}],"sentiment":"neutral","sentiment_score":-0.06887879050125113,"num_words":88,"start":1864.315,"end":1893.115},{"sentences":[{"text":"But the you know, I'm terrified of fires, you know, or something like this.","start":1893.5751,"end":1897.3351,"sentiment":"neutral","sentiment_score":-0.21776669366019114},{"text":"It's just silly stuff, but it is important an an important area to worry about.","start":1897.3351,"end":1903.03,"sentiment":"neutral","sentiment_score":-0.1428758094708125},{"text":"And and I just I just think you're better off to have an envelope, you know, upon my passing, you open that up.","start":1903.41,"end":1909.99,"sentiment":"neutral","sentiment_score":-0.03727428744668546},{"text":"And everyone knows where it is, but also talk to everyone and saying, this is what he wants.","start":1910.69,"end":1916.365,"sentiment":"neutral","sentiment_score":0.061115296143624515},{"text":"This is what he's written down.","start":1918.585,"end":1920.505,"sentiment":"neutral","sentiment_score":0.17371394236882529}],"sentiment":"neutral","sentiment_score":-0.051405532628689944,"num_words":76,"start":1893.5751,"end":1920.505},{"sentences":[{"text":"This is what what he's told me.","start":1920.505,"end":1922.605,"sentiment":"neutral","sentiment_score":0.10364967371736254},{"text":"You don't you know, you just say, this is what he wanted.","start":1922.745,"end":1925.065,"sentiment":"neutral","sentiment_score":0.08929624268785119},{"text":"And, you know, you're gonna you're gonna be in control anyway, mate.","start":1925.065,"end":1928.345,"sentiment":"neutral","sentiment_score":0.25856644411881763},{"text":"So, yeah, that that's the sort of thing that, you know, we just see that a lot.","start":1928.345,"end":1932.27,"sentiment":"neutral","sentiment_score":0.09261646801057984},{"text":"And I just think the wheel is a good thing, but for that particular item, I just think you're better off to have have that information separate.","start":1932.27,"end":1941.17,"sentiment":"neutral","sentiment_score":-0.07961299477352037}],"sentiment":"neutral","sentiment_score":0.05766438739995162,"num_words":75,"start":1920.505,"end":1941.17},{"sentences":[{"text":"That's it.","start":1946.6549,"end":1947.3949,"sentiment":"neutral","sentiment_score":-0.0038716259878128767},{"text":"I'm oh, man.","start":1947.4548,"end":1949.7949,"sentiment":"neutral","sentiment_score":-0.028450015000998974},{"text":"Yeah.","start":1950.0149,"end":1950.5149,"sentiment":"neutral","sentiment_score":-0.00243406742811203},{"text":"Yes.","start":1951.455,"end":1951.955,"sentiment":"neutral","sentiment_score":0.01367831975221634},{"text":"Yes.","start":1955.07,"end":1955.57,"sentiment":"neutral","sentiment_score":0.01284712366759777}],"sentiment":"neutral","sentiment_score":-0.008625240123365074,"num_words":8,"start":1946.6549,"end":1955.57},{"sentences":[{"text":"That's right.","start":1957.47,"end":1958.13,"sentiment":"neutral","sentiment_score":-0.30299045145511627},{"text":"And and you'll do exactly what he says, and the family can say, well, he wouldn't have wanted that.","start":1959.3099,"end":1964.83,"sentiment":"neutral","sentiment_score":-0.09623710801334757},{"text":"And you say, look.","start":1964.83,"end":1965.47,"sentiment":"neutral","sentiment_score":-0.07079711742699146},{"text":"I'm sorry.","start":1965.47,"end":1965.95,"sentiment":"neutral","sentiment_score":-0.16563916951417923},{"text":"This is what he wanted.","start":1965.95,"end":1967.09,"sentiment":"neutral","sentiment_score":-0.11722380667924881}],"sentiment":"neutral","sentiment_score":-0.11359599366551265,"num_words":32,"start":1957.47,"end":1967.09},{"sentences":[{"text":"You know?","start":1967.71,"end":1968.11,"sentiment":"neutral","sentiment_score":0.0037132324650883675},{"text":"This is what he's he's got it written down here.","start":1968.11,"end":1969.95,"sentiment":"neutral","sentiment_score":0.02235300503671169},{"text":"This is what he wanted.","start":1969.95,"end":1970.925,"sentiment":"neutral","sentiment_score":0.037498362734913825},{"text":"So anyway but, I mean, that's that's that's beside the point, but it's it's funny.","start":1971.885,"end":1976.2251,"sentiment":"neutral","sentiment_score":-0.008294018389036258},{"text":"I've always been a a bone person, archaeologist, and that sort of stuff, but the more I've worked at the cemetery, the more I'm sort of heading towards ashes.","start":1977.0851,"end":1987.56,"sentiment":"neutral","sentiment_score":-0.006547141236108567}],"sentiment":"neutral","sentiment_score":0.0017077206112978767,"num_words":61,"start":1967.71,"end":1987.56},{"sentences":[{"text":"The ease ease of everything, it's so much easier sort of thing.","start":1988.34,"end":1993.0801,"sentiment":"neutral","sentiment_score":0.2480053280790647},{"text":"Hard hard in the beginning, but it's so much easier for for getting everything done to deal with.","start":1993.86,"end":2001.38,"sentiment":"neutral","sentiment_score":0.12941798376333383},{"text":"You know?","start":2001.38,"end":2001.86,"sentiment":"neutral","sentiment_score":-0.0051061208359897145},{"text":"So not not that we should be talking about this, but just because you mentioned it.","start":2001.86,"end":2007.295,"sentiment":"neutral","sentiment_score":-0.017309306655079126},{"text":"Yes.","start":2015.97,"end":2016.21,"sentiment":"neutral","sentiment_score":0.23438556492328644}],"sentiment":"neutral","sentiment_score":0.10720024615222094,"num_words":49,"start":1988.34,"end":2016.21},{"sentences":[{"text":"I mean, no.","start":2016.21,"end":2016.77,"sentiment":"neutral","sentiment_score":0.23834420243899027},{"text":"We've got all that we've got all that in place.","start":2016.77,"end":2018.95,"sentiment":"positive","sentiment_score":0.44360082745552065},{"text":"Well, we're just probably, it's just we're just slowly doing the house a bit a bit.","start":2032.7251,"end":2037.865,"sentiment":"neutral","sentiment_score":-0.031293540669139475},{"text":"And and that's look.","start":2040.9651,"end":2042.57,"sentiment":"neutral","sentiment_score":-0.013353276532143354},{"text":"I don't have any great plans.","start":2043.0299,"end":2044.7899,"sentiment":"neutral","sentiment_score":-0.20764718453089395}],"sentiment":"neutral","sentiment_score":0.08592430815005149,"num_words":39,"start":2016.21,"end":2044.7899},{"sentences":[{"text":"I I wouldn't mind a little bit of travel.","start":2044.7899,"end":2047.13,"sentiment":"neutral","sentiment_score":-0.11825945393906699},{"text":"I I don't wanna see the whole of Australia.","start":2048.31,"end":2050.47,"sentiment":"neutral","sentiment_score":-0.08289720366398494},{"text":"I just wanna see bits and pieces.","start":2050.47,"end":2052.25,"sentiment":"neutral","sentiment_score":-0.031775414677602906},{"text":"I don't I don't wanna virtually not specifically wanting to travel overseas.","start":2053.43,"end":2058.4548,"sentiment":"neutral","sentiment_score":-0.09939343606432278},{"text":"There's nowhere I wanna go.","start":2058.515,"end":2059.635,"sentiment":"neutral","sentiment_score":-0.09609023556113243}],"sentiment":"neutral","sentiment_score":-0.08823833885114818,"num_words":42,"start":2044.7899,"end":2059.635},{"sentences":[{"text":"There's a lot of places I'd love to see, but nowhere nowhere that I feel comfortable with at the moment.","start":2059.635,"end":2064.4548,"sentiment":"neutral","sentiment_score":-0.0457857271656394},{"text":"But, you know, like, other than that, it's just more or less make make home comfortable and and whatever and and make it better for whoever's gonna take it on down the track sort of thing.","start":2065.355,"end":2077.7998,"sentiment":"neutral","sentiment_score":0.02264377679158416},{"text":"So it'll go to the girls, but what they do with it's up to them.","start":2077.7998,"end":2080.8398,"sentiment":"neutral","sentiment_score":0.045200254892309506},{"text":"But, yeah, just sort of look after the house and and get it more up to a a better standard, if you know what I mean.","start":2080.8398,"end":2089.235,"sentiment":"neutral","sentiment_score":0.04528198681341914},{"text":"Yep.","start":2102.6,"end":2103.1,"sentiment":"neutral","sentiment_score":0.16803382337093353}],"sentiment":"neutral","sentiment_score":0.01962072168457873,"num_words":98,"start":2059.635,"end":2103.1},{"sentences":[{"text":"No.","start":2129.6501,"end":2129.8901,"sentiment":"neutral","sentiment_score":-0.051348038017749786},{"text":"No.","start":2129.8901,"end":2130.21,"sentiment":"neutral","sentiment_score":-0.021759526804089543},{"text":"Sounds good.","start":2130.21,"end":2131.03,"sentiment":"neutral","sentiment_score":0.16044734418392181},{"text":"Yep.","start":2131.49,"end":2131.97,"sentiment":"neutral","sentiment_score":0.1861524283885956},{"text":"Sounds 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sure.","start":2143.425,"end":2144.0652,"sentiment":"neutral","sentiment_score":0.12779039330780506},{"text":"So so with that with that, you're talking about changing over to what Carrie's doing.","start":2144.0652,"end":2148.8052,"sentiment":"neutral","sentiment_score":0.11066468010346095},{"text":"Yeah.","start":2150.145,"end":2150.645,"sentiment":"neutral","sentiment_score":0.030885938555002213},{"text":"Yeah.","start":2151.0251,"end":2151.425,"sentiment":"neutral","sentiment_score":0.01314440369606018},{"text":"No.","start":2151.425,"end":2151.665,"sentiment":"neutral","sentiment_score":-0.004122266545891762}],"sentiment":"neutral","sentiment_score":0.09777295319363474,"num_words":20,"start":2143.425,"end":2151.665},{"sentences":[{"text":"That's fine.","start":2151.665,"end":2152.405,"sentiment":"neutral","sentiment_score":0.024201923981308937},{"text":"Yep.","start":2155.745,"end":2156.04,"sentiment":"neutral","sentiment_score":0.02049254439771175},{"text":"Yeah.","start":2156.2,"end":2156.7,"sentiment":"neutral","sentiment_score":0.010106846690177916},{"text":"Yeah.","start":2157.72,"end":2158.22,"sentiment":"neutral","sentiment_score":0.0047555239871144295},{"text":"Because I because I yeah.","start":2158.4133,"end":2160.68,"sentiment":"neutral","sentiment_score":0.013104970194399356}],"sentiment":"neutral","sentiment_score":0.014928361400961876,"num_words":10,"start":2151.665,"end":2160.68},{"sentences":[{"text":"I'd like to get the and talk to this pay mob and find out what's going on and get everything settled so that we've got a standard thing to look at.","start":2160.68,"end":2168.12,"sentiment":"neutral","sentiment_score":0.03310493776394475},{"text":"You know what I mean?","start":2168.12,"end":2168.92,"sentiment":"neutral","sentiment_score":0.023969263583421708},{"text":"So yeah.","start":2168.92,"end":2171.025,"sentiment":"neutral","sentiment_score":0.0931718647480011},{"text":"Alright.","start":2173.025,"end":2173.4248,"sentiment":"neutral","sentiment_score":0.07262235879898071},{"text":"Well, I've got that.","start":2173.4248,"end":2174.4849,"sentiment":"neutral","sentiment_score":0.0353478342294693}],"sentiment":"neutral","sentiment_score":0.03596411194912223,"num_words":43,"start":2160.68,"end":2174.4849},{"sentences":[{"text":"Yeah.","start":2175.9048,"end":2176.2249,"sentiment":"neutral","sentiment_score":0.012439322657883167},{"text":"No.","start":2176.2249,"end":2176.385,"sentiment":"neutral","sentiment_score":0.0035775667056441307},{"text":"That's alright.","start":2176.385,"end":2177.125,"sentiment":"neutral","sentiment_score":0.0669330283999443},{"text":"Yep.","start":2178.545,"end":2178.865,"sentiment":"neutral","sentiment_score":0.08510082960128784},{"text":"I've got that come through there now, so I'll organize and sign that.","start":2178.865,"end":2182.4048,"sentiment":"neutral","sentiment_score":0.11517166231687252}],"sentiment":"neutral","sentiment_score":0.09623418810466926,"num_words":18,"start":2175.9048,"end":2182.4048},{"sentences":[{"text":"All good.","start":2183.585,"end":2183.97,"sentiment":"positive","sentiment_score":0.3751891106367111},{"text":"Yep.","start":2190.21,"end":2190.69,"sentiment":"neutral","sentiment_score":-0.014490215107798576},{"text":"No.","start":2190.69,"end":2190.93,"sentiment":"neutral","sentiment_score":-0.0679783970117569},{"text":"No.","start":2190.93,"end":2191.09,"sentiment":"neutral","sentiment_score":-0.07219240069389343},{"text":"No.","start":2191.09,"end":2191.33,"sentiment":"neutral","sentiment_score":-0.08541480451822281}],"sentiment":"neutral","sentiment_score":0.08505040065695842,"num_words":6,"start":2183.585,"end":2191.33},{"sentences":[{"text":"No.","start":2191.33,"end":2191.49,"sentiment":"neutral","sentiment_score":-0.09203778207302094},{"text":"It's alright.","start":2191.49,"end":2192.23,"sentiment":"neutral","sentiment_score":-0.036260283552110195},{"text":"No.","start":2192.53,"end":2192.77,"sentiment":"neutral","sentiment_score":-0.03692623972892761},{"text":"I've got that.","start":2192.77,"end":2193.75,"sentiment":"neutral","sentiment_score":0.059697989374399185},{"text":"Yep.","start":2201.635,"end":2202.135,"sentiment":"neutral","sentiment_score":0.05640573054552078}],"sentiment":"neutral","sentiment_score":0.004251888720318677,"num_words":8,"start":2191.33,"end":2202.135},{"sentences":[{"text":"Yep.","start":2220.05,"end":2220.53,"sentiment":"neutral","sentiment_score":0.07091997563838959},{"text":"Yep.","start":2220.53,"end":2220.9302,"sentiment":"neutral","sentiment_score":0.09343196451663972},{"text":"No worries.","start":2220.9302,"end":2221.6501,"sentiment":"neutral","sentiment_score":0.24532558768987656},{"text":"Beautiful.","start":2221.6501,"end":2222.1501,"sentiment":"positive","sentiment_score":0.6077135801315308},{"text":"Thank you so much.","start":2222.37,"end":2223.345,"sentiment":"positive","sentiment_score":0.6616981625556946}],"sentiment":"positive","sentiment_score":0.43438992732101017,"num_words":9,"start":2220.05,"end":2223.345},{"sentences":[{"text":"Beautiful.","start":2235.665,"end":2236.145,"sentiment":"positive","sentiment_score":0.731486439704895},{"text":"Thank you, Dana.","start":2236.145,"end":2237.125,"sentiment":"positive","sentiment_score":0.7778888543446859},{"text":"No worries.","start":2241.07,"end":2241.81,"sentiment":"neutral","sentiment_score":0.11444951221346855},{"text":"Yep.","start":2244.75,"end":2245.25,"sentiment":"neutral","sentiment_score":0.08253635466098785},{"text":"Yep.","start":2245.95,"end":2246.45,"sentiment":"neutral","sentiment_score":0.10733494162559508}],"sentiment":"positive","sentiment_score":0.4354904154315591,"num_words":8,"start":2235.665,"end":2246.45},{"sentences":[{"text":"Not a problem.","start":2246.51,"end":2247.15,"sentiment":"positive","sentiment_score":0.3466906448205312},{"text":"Thank you so much.","start":2247.15,"end":2247.95,"sentiment":"positive","sentiment_score":0.7146490812301636},{"text":"I appreciate your time.","start":2247.95,"end":2249.17,"sentiment":"positive","sentiment_score":0.7213403135538101},{"text":"Hold on.","start":2254.895,"end":2255.375,"sentiment":"neutral","sentiment_score":0.21832393109798431},{"text":"Won't take long.","start":2255.375,"end":2256.435,"sentiment":"neutral","sentiment_score":0.11048953731854756}],"sentiment":"positive","sentiment_score":0.47200912423431873,"num_words":16,"start":2246.51,"end":2256.435},{"sentences":[{"text":"I don't.","start":2256.575,"end":2256.975,"sentiment":"neutral","sentiment_score":-0.053176156245172024},{"text":"I'm strong.","start":2256.975,"end":2257.635,"sentiment":"neutral","sentiment_score":0.20854990184307098},{"text":"Alright, mate.","start":2259.5352,"end":2260.5151,"sentiment":"neutral","sentiment_score":0.21079569309949875},{"text":"No worries.","start":2261.2952,"end":2262.0352,"sentiment":"neutral","sentiment_score":0.08311783894896507},{"text":"Okay.","start":2262.575,"end":2263.075,"sentiment":"neutral","sentiment_score":0.08452904969453812}],"sentiment":"neutral","sentiment_score":0.10923373388747375,"num_words":9,"start":2256.575,"end":2263.075},{"sentences":[{"text":"See you.","start":2263.215,"end":2263.855,"sentiment":"neutral","sentiment_score":0.2230108380317688},{"text":"Thank you.","start":2263.855,"end":2264.595,"sentiment":"neutral","sentiment_score":0.13855983689427376}],"sentiment":"neutral","sentiment_score":0.18078533746302128,"num_words":4,"start":2263.215,"end":2264.595}]}}]},{"alternatives":[{"transcript":"Good afternoon. Oakview Financial. This is Samantha. Oh, that's okay. Who was I speaking with? Colin. Yep. Not a problem, Colin. I've got the thumbs up from Dana. I'll transfer you through her now. Well, actually, I'll just have to complete security first before I do transfer you through, Colin. So I just need to confirm your date of birth and residential address, and then I can transfer transfer you through. Yep. Yep. Perfect. Thanks for that call. I'll transfer you through today and now. Just one moment. You as well. Thanks. Bye. Welcome to Oakview Financial. At Oakview Financial, we use an innovative model of trust and long term holistic Good afternoon, Colin. This is Zaina. How are you? No. That's absolutely okay. I thought that's what might have happened. It sort of had a weird, like, beeping noise to me, and I thought, I'll give it a second. And I yelled at the guy. I was like, hey. If Colin calls back, it's all good. They were like, yep. Coming now. How no. That's absolutely okay. How are you feeling? How's everything going? Oh, wow. Yeah. Oh, I'm so sorry. Yeah. Oh, that's good. Yeah. Carrie mentioned that you'd had to go to hospital not longer. I'm very sorry to hear that. I'm glad everything's okay. Yeah. Oh, good. Good. Well, hopefully, a strong recovery. Look. I did have you booked here for a bit of a catch up and do an annual review with you today. Is now gonna be okay? Yep. Beautiful. Well, just to sort of go through things, I do normally send you an email just with a couple of documents attached. If you like, we can just go through, do a bit of an update, and I can send the email to you afterwards where you've got that way you've got some time to kinda go through it all to make it easier on yourself there. Having a at the moment, are you off work still at the moment? How's everything going otherwise? Okay. So not back full time yet? Okay. Yep. Yep. Yeah. Perfect. Yeah. Yep. Yep. Yep. Okay. Okay. Yeah. Perfect. Perfect. So you're back to 95% of your normal full time pay. Did you want me to wait till you go back on a 100%, or did you wanna sort of start the maybe the transition sort of thing now? Okay. Yeah. Yep. Yep. Yep. Yep. Okay. No. That's fine. Yep. Mhmm. Okay. Yeah. Yep. No. That's okay. Yeah. No. That's okay. Are you comfortable looking at the the trends at your time and strategy now or maybe looking at increase I mean, realistically, we can work on the pay that you have at the moment, and then we can always reevaluate it down the track and sort of update it. Yeah. Yep. No. I understand. Yeah. That's okay. Not a problem at all. Do you know what your income is at the moment? What your gross and or take home pay might look like currently? That's okay. No. Do you just have a payslip? Do you wanna just send me the payslip, and I can sort of try and work it out for you? Yes? Might save you some some energy there as well. Yeah. Yep. Yeah. That's okay. Yep. I would probably be look yes. Yep. Perfect. $30,150 dollars. 50 and 30¢, you said. You said a 100 sorry. $1,350.13? Beautiful. All good. That's okay. No. That's absolutely fine, Colin. It's not a problem at all. What I'll do is I'll get you to send that through to me. I can send you an email after the call. If you shoot it through, I can have a really good look at it for you. We'll make sure it's gonna work. We'll base it on the income that you've got coming in regularly now, and then we can kind of work out the figures from that for you. Okay? Yep. Okay. Yes. Yep. Perfect. No problem at all. Yep. That's okay. I will work with that and all. Perfect. Thank you so much for that. Yeah. No. It's okay. So that's all good. Your I just had to make a look. You were doing a little bit of sorry. I'm just trying to remember. Are you were you doing a bit of sales you were you were sales sucking a $100 per week. Are you still is that still coming out? Uh-huh. Still coming out. Perfect. Yep. Yeah. That's okay. That's all good. We will try and see if we can fix it up for you. K? All good. And just sort of looking at your role and everything, you said you're back to work four hours per day for four days, and you mentioned you should sort of be picking up hours gradually moving forward there as well. Is there any changes to what you do for work? Like, have they put you on lighter duties? Are you more admin or anything? Yep. Okay. Yep. Yeah. Mhmm. Yeah. Okay. Wow. Yeah. Wow. Four hours of paperwork, four days a week. Yes. Yeah. Yeah. Yep. Yeah. No. That's okay. Yeah. No. Not a problem at all. That's all good. Perfect. And I know just this sort of assets and liabilities, having a look at what we had here. Sorry. I'm just going through and reconfirming what I've got. My computer's a little bit slow this afternoon. Gotta love technology when it wants to go and work. Every time I change screens, it freezes on me, which is a little bit annoying. Yeah. Yeah. Yeah. Yep. Yep. Yep. Yeah. Yeah. No. Absolutely. I do I do agree. Absolutely. We're gonna make it go slow so you have to. Absolutely. Just looking at your assets and liabilities I have here, your main primary residence, we had an increased value on that of about 450,000. Is that the kind of value you put on your house at the moment? Yep. Perfect. Yeah. Yep. That's kind of where I'm pulling all of it from. It's all good. And and yep. Yep. That's cool. And we had the loan, loan on the property there. You had about 60,000 owing on the mortgage still. Is that still fairly accurate? That's okay. That's okay. We can leave it at 60 thousand. That's not a problem at all. Yep. That's okay. Yep. That's alright. Yep. Do you want me to just put it down and say 55 at the moment just as an estimate? Yep. Perfect. Not a problem at all. There we go. Beautiful. 55. Lovely. I've got contents there. We've got the same value of about 40,000. I'd probably say it's about the same. Yep. That's okay. Nissan X Trail, we had about 27,000, value on that one. Yep. Perfect. Yeah. That's okay. Cars can drop in value at all sorts of rates, and sometimes they increase in value depending on, you know, who's buying and what they're after and what's going on in the market there. Yeah. I've also got your savings. We did have it noted about 18,000 in savings. Do you know if that's still fairly the right accurate amount? Yep. Yep. Okay. Okay. Accurate. Yeah. Perfect. Excellent. Lovely. And just updating the estate planning side of things. I'm sorry. I'm just double checking in my last fact find here. I don't have it noted whether you guys have ever drawn up a will at all. Have you ever spoken to a solicitor that had a will and everything drawn up? Yep. Yep. Perfect. Yeah. Beautiful. It's really important to have all updated. You wouldn't believe the amount of times I get the word no. Is it important? Yes. It is. It's very important, actually. Yeah. Absolutely. Most definitely. Now thinking forward about our because we're updating the advice and everything there as well. So thinking about goals wise, what age are you sorta hoping that you would like to be able to fully retire and start working and enjoy those years? Yep. Mhmm. Mhmm. Mhmm. Yep. Yes. Yeah. Makes sense. Yep. Yep. Yep. Most definitely. So we're thinking when you turn 66. So that'll be August when you turn 60 six. Yep. Yep. That's okay. That's not a problem at all. And, look, if that goal changes, that's absolutely okay. It's not a problem. We can always alter things for you. Okay? Perfect. Now one of the things I wanna sorta look at as well is looking at the sort of risk that you are taking because you are getting closer to accessing super. You sort of got that three year time horizon now. So at the moment, you are in a growth portfolio, which means you are taking a bit more risk in the market. I think we did sort of talk about this last year. You are about 80% invested in growth assets, so that means that you've got more of those Australian shares, international shares, listed properties, and some commodities, which works both ways, and then sort of 20% defensive lower risk areas. So as you are getting closer, by staying in that kind of environment, you do risk a bit of a big dip just as you're wanting to maybe retire. And because you have had your surgery on your back and you have had some health concerns, there may be a point where you might need to take some money a bit earlier. So it would probably be good to start maybe reducing that risk level a little bit now. If you did, say, see a bit of a dip in your portfolio in the next sort of one to two years, how might that sort of feel? If you if it fell by 20%, how do you think it might be feeling? It wouldn't? Yes. Yes. Yep. Yep. That's okay. Yeah. No. That's okay. You're fine. Yeah. Yeah. So and and, look, what what we're sort of looking at is sort of aiming we we don't wanna see these sorts of dips happen, but we do know they we do know they will happen. They've happened to the GFC. They happen again in COVID. We've they've happened all the time every couple of years. We expect something quite major. What I sort of try to, yeah, what I sort of try to look at is because part of our job is to mitigate risk as much as we possibly can, it is to be as you are getting closer and closer to accessing your sleep that we start to maybe reduce the risk level a little bit there, put more defensive investments up to help smooth out those market fluctuations a little bit. So at the time you're about to turn 66, when you're thinking, hey. I'd really like to retire now, that we're not gonna stay you know, you know, your portfolio is not gonna go through a really big sort of between 20 to 40 or 50% drop. So you're cementing losses to draw out funds. That was probably one of the biggest things that happened in the GFC was a lot of people were retiring, and they retired on really great balances initially, but then the GFC hit. And they were cementing losses and took money out, and that's definitely put a little bit of scare out there. So it is really important that we review the risk level and maybe start to reduce it back a bit. And we could sort of start by just bringing it back a little bit. So, I mean, six you've still got, you know, what, that three, yeah, that three ideas at the moment. I could just bring you back by 10%. We look at more of a balanced growth portfolio. But instead of having, like, an actively managed portfolio where we're taking more risk and expecting investment managers to take more risk to outperform the market, we could look at something more of a passive portfolio for you. So we just reduce those growth investments by 10%. We look at something more passive, which is meant to participate in the market and track certain indexes, which can be a bit more low cost as well and can tend to perform better than active management styles. Do you want me to look at something like that for you? Yep. Yep. Beautiful. Fantastic. Well, I'll definitely look at that. It'll be the balanced growth sort of environment. So you'll see roughly 70% still in those growth investments, and then we still have about 30% in defensive areas, like cash, bonds, fixed interest. We still want income for compounding. And we always like to have a little bit of, like, gold and or silver in our portfolios. It's good to have some commodities. They work both ways. They're growth for you, but they also can be quite defensive in nature when they need to be as well. Does that all make sense? Yep. Beautiful. Beautiful. Well, I'll look at doing that for you. That's absolutely perfect. I've got most of the things I do sort of need here for you. Just want to go through and give you a bit of an update on your super as well because it's important to I'll send this DocuSign through to you now as well. So when you do get to your emails, it is there for you. My computer's having a minute, so it might send shortly. But when after the call, it'll be in your email for you. Sorry, Colin. At the moment, having a look at your your portfolio, everything has generally done quite well. Over the course of the last twelve months, you are up by 6.06%. In a growth portfolio, we're generally aiming for about seven to 9%. You're taking a bit more risk. You wanna get greater returns there. It is a little bit underperformed from where we would like to see it with that kind of portfolio, and it's basically because of the Bannalong in there. So you've got the Bannalong Australian Equities in there. Unfortunately, that active manager has had some trouble in the last few months there. One of their underlying investments that they'd invested in has not performed well. Some news came out to the market where they were being a bit dishonest, and it meant that Stan Along had to go back and review that one. So I did wanna, as part of the review, let you know we are gonna remove that from your portfolio. But all in all, a 6% return is still quite good. And when you look at that as a dollar figure, the earnings plus the growth is over $23,040. So it's still done quite well in the twelve months. Yeah. So it has still worked. It has still performed just not to the level with, like, yeah. Yep. We wanna keep that going. Beautiful. So I'll update the investments there as well as we'll keep that PTR strategy for you. Okay? Per perfect. Perfect. What else? I've got your updated balance. So as of the February 25, which is yesterday, the balance in your super account was 32440888, which is fantastic. And you've also got three three hundred and twenty four thousand four hundred and eight. Yeah. I'll let you know what it was last year just so you can compare as well. $20.20 last review was there. That's okay. I've got this will be in the in the review documents for you. I will make sure that that's in there so you can see it as well. But last review we had was 2023 for the balance there, and that's when we still had two funds. So 2335539119547. Perfect. So last review, you had 253,101, and then we've increased from there to 324. So that's a good increase all in all. That's contributions and your growth. Yeah. Yep. Beautiful. We've also got your life insurance and your TPD cover there. So you've got your life cover. Some insured it doesn't it doesn't have to. It is. It does continue to increase. I am a little bit worried about the amount you are paying for that. So the current amount you've paid for this for this year is 10 thousand $443 and 72¢. So it is quite high. Thinking about the life and the TPD cover that you do have, I'll start with the life cover first. But if you were to pass away, the benefit, I believe, is to be paid all out to Carrie. And if you pass away, your super is also paid out. So if we look at the two together, the benefit is 327,302 plus your current super balance essentially means that she receives 651,710. If you were to pass away, do you think that is the amount you would like to have covered, or do you think with your life cover, we could reduce that back a little bit to maybe cover the mortgage or even just bring it back to maybe a a little bit less? And as your super balance is increasing, that could provide greater benefit. Or do you wanna keep it as it is? It's completely fine if you want to. Mhmm. Yep. Yep. Yep. Yeah. So that's $6.51 when I add them together for you. No. Yeah. Yeah. I mean, the amount of cover is fine if you wanna keep it. I'm just worried about the amount you are paying for it because you yeah. The insurances did cost about 10 thousand 400 this year. So yeah. Do you wanna have a bit of a chat to her and find out, you know, what what the comfort level is, what you guys would want, or what she might need? Yeah. Yep. Yep. Yeah. Yep. Between Super Balance and life insurance. Yep. Yep. Yeah. Yep. Would you like me to get I can have a look for you. I can obtain a quote for you to reduce the life cover back so that the life cover and your super balance equals about 500,000 or $5.50 for you. I can do the $5.50. Yep. And I could do the 500 as well. I can do both quotes, and we can look at the total. Yeah. Absolutely. Yeah. Perfect. No. Definitely not. Definitely not. I can obtain the two quotes there for you. Once I've got them through, I'll email them to you, and then you can have a look at them and let me know what you wanna do moving forward. You do wanna incorporate a reduction of the insurances or whether you wanna keep them as is. If we do keep them, I will need to factor that into the advice. So it means we'll leave more money in the accumulation side, but that is okay. You also have a larger balance, so it's not it shouldn't be too bad. Okay? Beautiful. The other thing you do have there is the TPD component. Now TBD is a bit of a funny one. TBD pays out a lump sum benefit or an income stream if in the event you were to become totally permanently disabled. You've got the same level of cover there, but TBD is taxed if you do to claim on it and you're under 60. The benefit is it doesn't matter for you because you're over 60. So you would receive your benefit completely tax free. Did you want me to do do the same thing to the TBD benefit just to show you the difference in the cost, and then you can let me know what you wanna do. Yep. Yep. That's okay. I mean, if you decide you wanna keep them exactly the same, that's completely fine. But it might just be worth having a conversation with Carrie and going, hey. Look. This is what we've got. This is what it is. What do you need? What do you actually think is appropriate for you if if I passed away? So yeah. Absolutely. Definitely. I'm exactly the same. Yep. It's funny because my husband's from from down south near Young, and I actually had to ask him the question on the weekend. We were looking at our wheels and updating things, and I actually had to ask him. He was like, hey. Your family's not home here. Like, what happens if you pass away? Do you want me to bury you here? Do you want to be cremated? Do you wanna go back with your family? Like, what do you want? Correct. And I want it in the will for him as well because I don't you know, if anything happened, his family could come up and go, hey. Well, he's gotta come home. And if it's not in the will, it's not, you know, there. So Yes. Yeah. Absolutely. Yes. Yes. Yep. Absolutely. Yeah. Yes. Yeah. Yeah. Yep. Mhmm. Yeah. Yep. Yep. Yeah. Yes. Yes. Absolutely. Most definitely. Yeah. Yeah. Absolutely. Yeah. I just yeah. Have something separate. Yeah. Yep. It is a conversation that he is having with his family at the moment as well as we're kind of updating everything. Just to say they're aware of what his wishes are because I figured, like, it's gotta come from you. Your family needs to understand that I love his family. We get on so well, but these sorts of things bring out the worst of people. So yeah. Yeah. Correct. Yeah. Correct. Yeah. Definitely. Yep. Yes. Yep. Yep. Absolutely. Yeah. No. Definitely. Yep. Yeah. No. That's okay. Yeah. No. That's okay. It's all good. It's all good. This is what I talk about all day long every day. Perfect. Beautiful. That's fantastic. Now any other goals that you guys might have over the next couple of years that you might be working towards? It can be anything at all. Yep. Yep. Yep. Yep. Yep. Yep. Yeah. Yep. Yep. Yeah. Yeah. Yeah. No. Absolutely. No. Perfect. That sounds amazing. Thank you for updating all of those details. So with the piece of advice, I'll send you an email after if you can send me a copy of your page so that I can work on those numbers for you. I will get some quotes organized for the reduction of the insurances just so you can have a look and let me know what you wanna do. It does not matter. You choose what you're comfortable with. And I will do up the the transit retirement strategy for you. We'll put it in a new advice document, and I'll look at your portfolio, reduce some of that risk, and move you into something a little bit more passively managed for you. Okay? Does that sound right? Have I missed anything? Beautiful. Beautiful. Anything additional. We'll just keep the advice or the scope to that for the time being if you're comfortable with that, and then we can always look at extra advice down the track. Is that okay for the moment? Or yep. Yep. Perfect. Yep. Correct. Yep. So with this piece of advice, we'll focus on the super, the transit retirement, the insurance as well that we're keeping or reducing whatever you decide. Yeah. Yep. Yeah. Yeah. Yes. Yeah. No. Perfect. I'll get working on all that research for you. It does take a couple of weeks to get it sorted, but as soon as I've got it ready to go, I'll let you know. Okay? Oh, thank you so much. Yeah. Sorry. It just it told me it sent about four seconds ago, so I wasn't sure. Sorry about that. Oh, perfect. So on that one there, you'll see you've got your ongoing service details there. We do have the financial services guide attached there for you. In case you wanna go through, have a bit more look, we do update it on a regular basis. We've also got a loss super search in there for you in the opt in form for the tax file consent and then the ongoing agreement for the next twelve months there as well, which for yourselves, you both should be on 1.1 because we have you both on there as clients. Okay. Perfect. All good. It's my pleasure. Thank you. I'll let you go so you can rest your voice up. If there's anything else I need in the meantime, I'll let you know, and I'll get cracking on this research and get those quotes sorted for you there, Colin. Okay? Beautiful. My pleasure. Thank you for calling me back and taking my call. If there's anything else you need in the meantime or Carrie needs, you both know where I am, and you can call me anytime. Okay? Perfect. Oh, not a problem at all. Always here for you guys. You have a lovely afternoon. I hope you feel better soon. That's good. You got this. Thanks so much. See you later, Colin. 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afternoon. Oakview Financial. This is Samantha. Oh, that's okay. Who was I speaking with?\n\nColin. Yep. Not a problem, Colin. I've got the thumbs up from Dana. I'll transfer you through her now.\n\nWell, actually, I'll just have to complete security first before I do transfer you through, Colin. So I just need to confirm your date of birth and residential address, and then I can transfer transfer you through. Yep. Yep. Perfect.\n\nThanks for that call. I'll transfer you through today and now. Just one moment. You as well. Thanks.\n\nBye. Welcome to Oakview Financial. At Oakview Financial, we use an innovative model of trust and long term holistic Good afternoon, Colin. This is Zaina. How are you?\n\nNo. That's absolutely okay. I thought that's what might have happened. It sort of had a weird, like, beeping noise to me, and I thought, I'll give it a second. And I yelled at the guy.\n\nI was like, hey. If Colin calls back, it's all good. They were like, yep. Coming now. How no.\n\nThat's absolutely okay. How are you feeling? How's everything going? Oh, wow. Yeah.\n\nOh, I'm so sorry. Yeah. Oh, that's good. Yeah. Carrie mentioned that you'd had to go to hospital not longer.\n\nI'm very sorry to hear that. I'm glad everything's okay. Yeah. Oh, good. Good.\n\nWell, hopefully, a strong recovery. Look. I did have you booked here for a bit of a catch up and do an annual review with you today. Is now gonna be okay? Yep.\n\nBeautiful. Well, just to sort of go through things, I do normally send you an email just with a couple of documents attached. If you like, we can just go through, do a bit of an update, and I can send the email to you afterwards where you've got that way you've got some time to kinda go through it all to make it easier on yourself there. Having a at the moment, are you off work still at the moment? How's everything going otherwise?\n\nOkay. So not back full time yet? Okay. Yep. Yep.\n\nYeah. Perfect. Yeah. Yep. Yep.\n\nYep. Okay. Okay. Yeah. Perfect.\n\nPerfect. So you're back to 95% of your normal full time pay. Did you want me to wait till you go back on a 100%, or did you wanna sort of start the maybe the transition sort of thing now? Okay. Yeah.\n\nYep. Yep. Yep. Yep. Okay.\n\nNo. That's fine. Yep. Mhmm. Okay.\n\nYeah. Yep. No. That's okay. Yeah.\n\nNo. That's okay. Are you comfortable looking at the the trends at your time and strategy now or maybe looking at increase I mean, realistically, we can work on the pay that you have at the moment, and then we can always reevaluate it down the track and sort of update it. Yeah. Yep.\n\nNo. I understand. Yeah. That's okay. Not a problem at all.\n\nDo you know what your income is at the moment? What your gross and or take home pay might look like currently? That's okay. No. Do you just have a payslip?\n\nDo you wanna just send me the payslip, and I can sort of try and work it out for you? Yes? Might save you some some energy there as well. Yeah. Yep.\n\nYeah. That's okay. Yep. I would probably be look yes. Yep.\n\nPerfect. $30,150 dollars. 50 and 30¢, you said. You said a 100 sorry. $1,350.13?\n\nBeautiful. All good. That's okay. No. That's absolutely fine, Colin.\n\nIt's not a problem at all. What I'll do is I'll get you to send that through to me. I can send you an email after the call. If you shoot it through, I can have a really good look at it for you. We'll make sure it's gonna work.\n\nWe'll base it on the income that you've got coming in regularly now, and then we can kind of work out the figures from that for you. Okay? Yep. Okay. Yes.\n\nYep. Perfect. No problem at all. Yep. That's okay.\n\nI will work with that and all. Perfect. Thank you so much for that. Yeah. No.\n\nIt's okay. So that's all good. Your I just had to make a look. You were doing a little bit of sorry. I'm just trying to remember.\n\nAre you were you doing a bit of sales you were you were sales sucking a $100 per week. Are you still is that still coming out? Uh-huh. Still coming out. Perfect.\n\nYep. Yeah. That's okay. That's all good. We will try and see if we can fix it up for you.\n\nK? All good. And just sort of looking at your role and everything, you said you're back to work four hours per day for four days, and you mentioned you should sort of be picking up hours gradually moving forward there as well. Is there any changes to what you do for work? Like, have they put you on lighter duties?\n\nAre you more admin or anything? Yep. Okay. Yep. Yeah.\n\nMhmm. Yeah. Okay. Wow. Yeah.\n\nWow. Four hours of paperwork, four days a week. Yes. Yeah. Yeah.\n\nYep. Yeah. No. That's okay. Yeah.\n\nNo. Not a problem at all. That's all good. Perfect. And I know just this sort of assets and liabilities, having a look at what we had here.\n\nSorry. I'm just going through and reconfirming what I've got. My computer's a little bit slow this afternoon. Gotta love technology when it wants to go and work. Every time I change screens, it freezes on me, which is a little bit annoying.\n\nYeah. Yeah. Yeah. Yep. Yep.\n\nYep. Yeah. Yeah. No. Absolutely.\n\nI do I do agree. Absolutely. We're gonna make it go slow so you have to. Absolutely. Just looking at your assets and liabilities I have here, your main primary residence, we had an increased value on that of about 450,000.\n\nIs that the kind of value you put on your house at the moment? Yep. Perfect. Yeah. Yep.\n\nThat's kind of where I'm pulling all of it from. It's all good. And and yep. Yep. That's cool.\n\nAnd we had the loan, loan on the property there. You had about 60,000 owing on the mortgage still. Is that still fairly accurate? That's okay. That's okay.\n\nWe can leave it at 60 thousand. That's not a problem at all. Yep. That's okay. Yep.\n\nThat's alright. Yep. Do you want me to just put it down and say 55 at the moment just as an estimate? Yep. Perfect.\n\nNot a problem at all. There we go. Beautiful. 55. Lovely.\n\nI've got contents there. We've got the same value of about 40,000. I'd probably say it's about the same. Yep. That's okay.\n\nNissan X Trail, we had about 27,000, value on that one. Yep. Perfect. Yeah. That's okay.\n\nCars can drop in value at all sorts of rates, and sometimes they increase in value depending on, you know, who's buying and what they're after and what's going on in the market there. Yeah. I've also got your savings. We did have it noted about 18,000 in savings. Do you know if that's still fairly the right accurate amount?\n\nYep. Yep. Okay. Okay. Accurate.\n\nYeah. Perfect. Excellent. Lovely. And just updating the estate planning side of things.\n\nI'm sorry. I'm just double checking in my last fact find here. I don't have it noted whether you guys have ever drawn up a will at all. Have you ever spoken to a solicitor that had a will and everything drawn up? Yep.\n\nYep. Perfect. Yeah. Beautiful. It's really important to have all updated.\n\nYou wouldn't believe the amount of times I get the word no. Is it important? Yes. It is. It's very important, actually.\n\nYeah. Absolutely. Most definitely. Now thinking forward about our because we're updating the advice and everything there as well. So thinking about goals wise, what age are you sorta hoping that you would like to be able to fully retire and start working and enjoy those years?\n\nYep. Mhmm. Mhmm. Mhmm. Yep.\n\nYes. Yeah. Makes sense. Yep. Yep.\n\nYep. Most definitely. So we're thinking when you turn 66. So that'll be August when you turn 60 six. Yep.\n\nYep. That's okay. That's not a problem at all. And, look, if that goal changes, that's absolutely okay. It's not a problem.\n\nWe can always alter things for you. Okay? Perfect. Now one of the things I wanna sorta look at as well is looking at the sort of risk that you are taking because you are getting closer to accessing super. You sort of got that three year time horizon now.\n\nSo at the moment, you are in a growth portfolio, which means you are taking a bit more risk in the market. I think we did sort of talk about this last year. You are about 80% invested in growth assets, so that means that you've got more of those Australian shares, international shares, listed properties, and some commodities, which works both ways, and then sort of 20% defensive lower risk areas. So as you are getting closer, by staying in that kind of environment, you do risk a bit of a big dip just as you're wanting to maybe retire. And because you have had your surgery on your back and you have had some health concerns, there may be a point where you might need to take some money a bit earlier.\n\nSo it would probably be good to start maybe reducing that risk level a little bit now. If you did, say, see a bit of a dip in your portfolio in the next sort of one to two years, how might that sort of feel? If you if it fell by 20%, how do you think it might be feeling? It wouldn't? Yes.\n\nYes. Yep. Yep. That's okay. Yeah.\n\nNo. That's okay. You're fine. Yeah. Yeah.\n\nSo and and, look, what what we're sort of looking at is sort of aiming we we don't wanna see these sorts of dips happen, but we do know they we do know they will happen. They've happened to the GFC. They happen again in COVID. We've they've happened all the time every couple of years. We expect something quite major.\n\nWhat I sort of try to, yeah, what I sort of try to look at is because part of our job is to mitigate risk as much as we possibly can, it is to be as you are getting closer and closer to accessing your sleep that we start to maybe reduce the risk level a little bit there, put more defensive investments up to help smooth out those market fluctuations a little bit. So at the time you're about to turn 66, when you're thinking, hey. I'd really like to retire now, that we're not gonna stay you know, you know, your portfolio is not gonna go through a really big sort of between 20 to 40 or 50% drop. So you're cementing losses to draw out funds. That was probably one of the biggest things that happened in the GFC was a lot of people were retiring, and they retired on really great balances initially, but then the GFC hit.\n\nAnd they were cementing losses and took money out, and that's definitely put a little bit of scare out there. So it is really important that we review the risk level and maybe start to reduce it back a bit. And we could sort of start by just bringing it back a little bit. So, I mean, six you've still got, you know, what, that three, yeah, that three ideas at the moment. I could just bring you back by 10%.\n\nWe look at more of a balanced growth portfolio. But instead of having, like, an actively managed portfolio where we're taking more risk and expecting investment managers to take more risk to outperform the market, we could look at something more of a passive portfolio for you. So we just reduce those growth investments by 10%. We look at something more passive, which is meant to participate in the market and track certain indexes, which can be a bit more low cost as well and can tend to perform better than active management styles. Do you want me to look at something like that for you?\n\nYep. Yep. Beautiful. Fantastic. Well, I'll definitely look at that.\n\nIt'll be the balanced growth sort of environment. So you'll see roughly 70% still in those growth investments, and then we still have about 30% in defensive areas, like cash, bonds, fixed interest. We still want income for compounding. And we always like to have a little bit of, like, gold and or silver in our portfolios. It's good to have some commodities.\n\nThey work both ways. They're growth for you, but they also can be quite defensive in nature when they need to be as well. Does that all make sense? Yep. Beautiful.\n\nBeautiful. Well, I'll look at doing that for you. That's absolutely perfect. I've got most of the things I do sort of need here for you. Just want to go through and give you a bit of an update on your super as well because it's important to I'll send this DocuSign through to you now as well.\n\nSo when you do get to your emails, it is there for you. My computer's having a minute, so it might send shortly. But when after the call, it'll be in your email for you. Sorry, Colin. At the moment, having a look at your your portfolio, everything has generally done quite well.\n\nOver the course of the last twelve months, you are up by 6.06%. In a growth portfolio, we're generally aiming for about seven to 9%. You're taking a bit more risk. You wanna get greater returns there. It is a little bit underperformed from where we would like to see it with that kind of portfolio, and it's basically because of the Bannalong in there.\n\nSo you've got the Bannalong Australian Equities in there. Unfortunately, that active manager has had some trouble in the last few months there. One of their underlying investments that they'd invested in has not performed well. Some news came out to the market where they were being a bit dishonest, and it meant that Stan Along had to go back and review that one. So I did wanna, as part of the review, let you know we are gonna remove that from your portfolio.\n\nBut all in all, a 6% return is still quite good. And when you look at that as a dollar figure, the earnings plus the growth is over $23,040. So it's still done quite well in the twelve months. Yeah. So it has still worked.\n\nIt has still performed just not to the level with, like, yeah. Yep. We wanna keep that going. Beautiful. So I'll update the investments there as well as we'll keep that PTR strategy for you.\n\nOkay? Per perfect. Perfect. What else? I've got your updated balance.\n\nSo as of the February 25, which is yesterday, the balance in your super account was 32440888, which is fantastic. And you've also got three three hundred and twenty four thousand four hundred and eight. Yeah. I'll let you know what it was last year just so you can compare as well. $20.20 last review was there.\n\nThat's okay. I've got this will be in the in the review documents for you. I will make sure that that's in there so you can see it as well. But last review we had was 2023 for the balance there, and that's when we still had two funds. So 2335539119547.\n\nPerfect. So last review, you had 253,101, and then we've increased from there to 324. So that's a good increase all in all. That's contributions and your growth. Yeah.\n\nYep. Beautiful. We've also got your life insurance and your TPD cover there. So you've got your life cover. Some insured it doesn't it doesn't have to.\n\nIt is. It does continue to increase. I am a little bit worried about the amount you are paying for that. So the current amount you've paid for this for this year is 10 thousand $443 and 72¢. So it is quite high.\n\nThinking about the life and the TPD cover that you do have, I'll start with the life cover first. But if you were to pass away, the benefit, I believe, is to be paid all out to Carrie. And if you pass away, your super is also paid out. So if we look at the two together, the benefit is 327,302 plus your current super balance essentially means that she receives 651,710. If you were to pass away, do you think that is the amount you would like to have covered, or do you think with your life cover, we could reduce that back a little bit to maybe cover the mortgage or even just bring it back to maybe a a little bit less?\n\nAnd as your super balance is increasing, that could provide greater benefit. Or do you wanna keep it as it is? It's completely fine if you want to. Mhmm. Yep.\n\nYep. Yep. Yeah. So that's $6.51 when I add them together for you. No.\n\nYeah. Yeah. I mean, the amount of cover is fine if you wanna keep it. I'm just worried about the amount you are paying for it because you yeah. The insurances did cost about 10 thousand 400 this year.\n\nSo yeah. Do you wanna have a bit of a chat to her and find out, you know, what what the comfort level is, what you guys would want, or what she might need? Yeah. Yep. Yep.\n\nYeah. Yep. Between Super Balance and life insurance. Yep. Yep.\n\nYeah. Yep. Would you like me to get I can have a look for you. I can obtain a quote for you to reduce the life cover back so that the life cover and your super balance equals about 500,000 or $5.50 for you. I can do the $5.50.\n\nYep. And I could do the 500 as well. I can do both quotes, and we can look at the total. Yeah. Absolutely.\n\nYeah. Perfect. No. Definitely not. Definitely not.\n\nI can obtain the two quotes there for you. Once I've got them through, I'll email them to you, and then you can have a look at them and let me know what you wanna do moving forward. You do wanna incorporate a reduction of the insurances or whether you wanna keep them as is. If we do keep them, I will need to factor that into the advice. So it means we'll leave more money in the accumulation side, but that is okay.\n\nYou also have a larger balance, so it's not it shouldn't be too bad. Okay? Beautiful. The other thing you do have there is the TPD component. Now TBD is a bit of a funny one.\n\nTBD pays out a lump sum benefit or an income stream if in the event you were to become totally permanently disabled. You've got the same level of cover there, but TBD is taxed if you do to claim on it and you're under 60. The benefit is it doesn't matter for you because you're over 60. So you would receive your benefit completely tax free. Did you want me to do do the same thing to the TBD benefit just to show you the difference in the cost, and then you can let me know what you wanna do.\n\nYep. Yep. That's okay. I mean, if you decide you wanna keep them exactly the same, that's completely fine. But it might just be worth having a conversation with Carrie and going, hey.\n\nLook. This is what we've got. This is what it is. What do you need? What do you actually think is appropriate for you if if I passed away?\n\nSo yeah. Absolutely. Definitely. I'm exactly the same. Yep.\n\nIt's funny because my husband's from from down south near Young, and I actually had to ask him the question on the weekend. We were looking at our wheels and updating things, and I actually had to ask him. He was like, hey. Your family's not home here. Like, what happens if you pass away?\n\nDo you want me to bury you here? Do you want to be cremated? Do you wanna go back with your family? Like, what do you want? Correct.\n\nAnd I want it in the will for him as well because I don't you know, if anything happened, his family could come up and go, hey. Well, he's gotta come home. And if it's not in the will, it's not, you know, there. So Yes. Yeah.\n\nAbsolutely. Yes. Yes. Yep. Absolutely.\n\nYeah. Yes. Yeah. Yeah. Yep.\n\nMhmm. Yeah. Yep. Yep. Yeah.\n\nYes. Yes. Absolutely. Most definitely. Yeah.\n\nYeah. Absolutely. Yeah. I just yeah. Have something separate.\n\nYeah. Yep. It is a conversation that he is having with his family at the moment as well as we're kind of updating everything. Just to say they're aware of what his wishes are because I figured, like, it's gotta come from you. Your family needs to understand that I love his family.\n\nWe get on so well, but these sorts of things bring out the worst of people. So yeah. Yeah. Correct. Yeah.\n\nCorrect. Yeah. Definitely. Yep. Yes.\n\nYep. Yep. Absolutely. Yeah. No.\n\nDefinitely. Yep. Yeah. No. That's okay.\n\nYeah. No. That's okay. It's all good. It's all good.\n\nThis is what I talk about all day long every day. Perfect. Beautiful. That's fantastic. Now any other goals that you guys might have over the next couple of years that you might be working towards?\n\nIt can be anything at all. Yep. Yep. Yep. Yep.\n\nYep. Yep. Yeah. Yep. Yep.\n\nYeah. Yeah. Yeah. No. Absolutely.\n\nNo. Perfect. That sounds amazing. Thank you for updating all of those details. So with the piece of advice, I'll send you an email after if you can send me a copy of your page so that I can work on those numbers for you.\n\nI will get some quotes organized for the reduction of the insurances just so you can have a look and let me know what you wanna do. It does not matter. You choose what you're comfortable with. And I will do up the the transit retirement strategy for you. We'll put it in a new advice document, and I'll look at your portfolio, reduce some of that risk, and move you into something a little bit more passively managed for you.\n\nOkay? Does that sound right? Have I missed anything? Beautiful. Beautiful.\n\nAnything additional. We'll just keep the advice or the scope to that for the time being if you're comfortable with that, and then we can always look at extra advice down the track. Is that okay for the moment? Or yep. Yep.\n\nPerfect. Yep. Correct. Yep. So with this piece of advice, we'll focus on the super, the transit retirement, the insurance as well that we're keeping or reducing whatever you decide.\n\nYeah. Yep. Yeah. Yeah. Yes.\n\nYeah. No. Perfect. I'll get working on all that research for you. It does take a couple of weeks to get it sorted, but as soon as I've got it ready to go, I'll let you know.\n\nOkay? Oh, thank you so much. Yeah. Sorry. It just it told me it sent about four seconds ago, so I wasn't sure.\n\nSorry about that. Oh, perfect. So on that one there, you'll see you've got your ongoing service details there. We do have the financial services guide attached there for you. In case you wanna go through, have a bit more look, we do update it on a regular basis.\n\nWe've also got a loss super search in there for you in the opt in form for the tax file consent and then the ongoing agreement for the next twelve months there as well, which for yourselves, you both should be on 1.1 because we have you both on there as clients. Okay. Perfect. All good. It's my pleasure.\n\nThank you. I'll let you go so you can rest your voice up. If there's anything else I need in the meantime, I'll let you know, and I'll get cracking on this research and get those quotes sorted for you there, Colin. Okay? Beautiful.\n\nMy pleasure. Thank you for calling me back and taking my call. If there's anything else you need in the meantime or Carrie needs, you both know where I am, and you can call me anytime. Okay? Perfect.\n\nOh, not a problem at all. Always here for you guys. You have a lovely afternoon. I hope you feel better soon. That's good.\n\nYou got this. Thanks so much. See you later, Colin. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.4399999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.16701751202344894},{"text":"Oakview Financial.","start":2.3999999,"end":3.36,"sentiment":"neutral","sentiment_score":0.09707511961460114},{"text":"This is Samantha.","start":3.36,"end":4.26,"sentiment":"neutral","sentiment_score":0.06434691573182742},{"text":"Oh, that's okay.","start":9.84,"end":10.96,"sentiment":"neutral","sentiment_score":-0.04137734820445379},{"text":"Who was I speaking with?","start":10.96,"end":12.42,"sentiment":"neutral","sentiment_score":-0.011824468988925219}],"sentiment":"neutral","sentiment_score":0.035864774727573,"num_words":15,"start":1.4399999,"end":12.42},{"sentences":[{"text":"Colin.","start":14.275001,"end":14.675,"sentiment":"neutral","sentiment_score":0.01290627010166645},{"text":"Yep.","start":14.675,"end":14.995001,"sentiment":"neutral","sentiment_score":0.05923418328166008},{"text":"Not a problem, Colin.","start":14.995001,"end":16.035,"sentiment":"neutral","sentiment_score":0.20156903937458992},{"text":"I've got the thumbs up from Dana.","start":16.035,"end":17.475,"sentiment":"neutral","sentiment_score":0.23981943087918417},{"text":"I'll transfer you through her now.","start":17.475,"end":19.095001,"sentiment":"neutral","sentiment_score":0.16586346675952277}],"sentiment":"neutral","sentiment_score":0.18696491724174275,"num_words":19,"start":14.275001,"end":19.095001},{"sentences":[{"text":"Well, actually, I'll just have to complete security first before I do transfer you through, Colin.","start":20.595001,"end":24.675,"sentiment":"neutral","sentiment_score":0.08668562490493059},{"text":"So I just need to confirm your date of birth and residential address, and then I can transfer transfer you through.","start":24.675,"end":30.33,"sentiment":"neutral","sentiment_score":0.08563298341773805},{"text":"Yep.","start":33.75,"end":34.25,"sentiment":"neutral","sentiment_score":0.024278249591588977},{"text":"Yep.","start":36.309998,"end":36.809998,"sentiment":"neutral","sentiment_score":0.02722027897834778},{"text":"Perfect.","start":38.15,"end":38.55,"sentiment":"positive","sentiment_score":0.5289710760116577}],"sentiment":"neutral","sentiment_score":0.09414330637082458,"num_words":40,"start":20.595001,"end":38.55},{"sentences":[{"text":"Thanks for that call.","start":38.55,"end":39.35,"sentiment":"positive","sentiment_score":0.6469772607088089},{"text":"I'll transfer you through today and now.","start":39.35,"end":40.79,"sentiment":"neutral","sentiment_score":0.31911504694393705},{"text":"Just one moment.","start":40.79,"end":41.565,"sentiment":"neutral","sentiment_score":0.2495731661717097},{"text":"You as well.","start":43.644997,"end":44.364998,"sentiment":"positive","sentiment_score":0.40346373120943707},{"text":"Thanks.","start":44.364998,"end":44.765,"sentiment":"positive","sentiment_score":0.3891757428646088}],"sentiment":"positive","sentiment_score":0.398333378136158,"num_words":18,"start":38.55,"end":44.765},{"sentences":[{"text":"Bye.","start":44.765,"end":45.265,"sentiment":"neutral","sentiment_score":0.2235431671142578},{"text":"Welcome to Oakview Financial.","start":51.565,"end":53.425,"sentiment":"neutral","sentiment_score":0.24770532920956612},{"text":"At Oakview Financial, we use an innovative model of trust and long term holistic Good afternoon, Colin.","start":53.964996,"end":61.25,"sentiment":"neutral","sentiment_score":0.3226509006584392},{"text":"This is Zaina.","start":61.25,"end":61.97,"sentiment":"neutral","sentiment_score":0.28538350264231366},{"text":"How are you?","start":61.97,"end":62.870003,"sentiment":"neutral","sentiment_score":0.18779519697030386}],"sentiment":"neutral","sentiment_score":0.28996306764228,"num_words":28,"start":44.765,"end":62.870003},{"sentences":[{"text":"No.","start":65.25,"end":65.75,"sentiment":"neutral","sentiment_score":-0.29957491159439087},{"text":"That's absolutely okay.","start":65.81,"end":67.17,"sentiment":"neutral","sentiment_score":-0.2325490564107895},{"text":"I thought that's what might have happened.","start":67.17,"end":68.61,"sentiment":"neutral","sentiment_score":-0.3094583068575178},{"text":"It sort of had a weird, like, beeping noise to me, and I thought, I'll give it a second.","start":68.61,"end":72.455,"sentiment":"neutral","sentiment_score":-0.25474278393544647},{"text":"And I yelled at the guy.","start":72.455,"end":73.335,"sentiment":"neutral","sentiment_score":-0.20589706798394522}],"sentiment":"neutral","sentiment_score":-0.2566368203196261,"num_words":36,"start":65.25,"end":73.335},{"sentences":[{"text":"I was like, hey.","start":73.335,"end":74.215004,"sentiment":"neutral","sentiment_score":-0.09038060158491135},{"text":"If Colin calls back, it's all good.","start":74.215004,"end":76.215004,"sentiment":"neutral","sentiment_score":-0.0076326428180826566},{"text":"They were like, yep.","start":76.215004,"end":77.015,"sentiment":"neutral","sentiment_score":-0.0792666394263506},{"text":"Coming now.","start":77.015,"end":77.835,"sentiment":"neutral","sentiment_score":-0.05425223894417286},{"text":"How no.","start":80.135,"end":81.335,"sentiment":"neutral","sentiment_score":-0.055144721642136574}],"sentiment":"neutral","sentiment_score":-0.050042704470749745,"num_words":19,"start":73.335,"end":81.335},{"sentences":[{"text":"That's absolutely okay.","start":81.335,"end":82.615,"sentiment":"neutral","sentiment_score":0.1155177503824234},{"text":"How are you feeling?","start":82.615,"end":83.735,"sentiment":"neutral","sentiment_score":0.15290437266230583},{"text":"How's everything going?","start":83.735,"end":84.955,"sentiment":"neutral","sentiment_score":0.09265018999576569},{"text":"Oh, wow.","start":92.28,"end":92.86,"sentiment":"neutral","sentiment_score":-0.08771064132452011},{"text":"Yeah.","start":94.68,"end":95.18,"sentiment":"neutral","sentiment_score":-0.10216249525547028}],"sentiment":"neutral","sentiment_score":0.07373365645225231,"num_words":13,"start":81.335,"end":95.18},{"sentences":[{"text":"Oh, I'm so sorry.","start":97.96,"end":99.565,"sentiment":"neutral","sentiment_score":-0.05833798740059137},{"text":"Yeah.","start":99.565,"end":100.065,"sentiment":"neutral","sentiment_score":0.07567958533763885},{"text":"Oh, that's good.","start":100.845,"end":101.565,"sentiment":"neutral","sentiment_score":0.25525158147017163},{"text":"Yeah.","start":101.565,"end":101.805,"sentiment":"neutral","sentiment_score":-0.05137888342142105},{"text":"Carrie mentioned that you'd had to go to hospital not longer.","start":101.805,"end":104.845,"sentiment":"neutral","sentiment_score":-0.19364639845761386}],"sentiment":"neutral","sentiment_score":-0.07867034431546926,"num_words":20,"start":97.96,"end":104.845},{"sentences":[{"text":"I'm very sorry to hear that.","start":104.845,"end":105.965004,"sentiment":"negative","sentiment_score":-0.45577795803546906},{"text":"I'm glad everything's okay.","start":105.965004,"end":107.345,"sentiment":"neutral","sentiment_score":0.2745022438466549},{"text":"Yeah.","start":110.365005,"end":110.845,"sentiment":"neutral","sentiment_score":0.21530327200889587},{"text":"Oh, 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annoying.","start":634.10504,"end":638.125,"sentiment":"negative","sentiment_score":-0.5612375855445861}],"sentiment":"neutral","sentiment_score":-0.2190828775597173,"num_words":43,"start":621.89996,"end":638.125},{"sentences":[{"text":"Yeah.","start":648.34503,"end":648.78,"sentiment":"neutral","sentiment_score":-0.11530634760856628},{"text":"Yeah.","start":664.22003,"end":664.695,"sentiment":"neutral","sentiment_score":-0.13245800137519836},{"text":"Yeah.","start":677.735,"end":678.235,"sentiment":"neutral","sentiment_score":-0.07307176291942596},{"text":"Yep.","start":687.64,"end":688.14,"sentiment":"neutral","sentiment_score":-0.18693022429943085},{"text":"Yep.","start":690.2,"end":690.7,"sentiment":"neutral","sentiment_score":-0.03165686875581741}],"sentiment":"neutral","sentiment_score":-0.10788464099168778,"num_words":5,"start":648.34503,"end":690.7},{"sentences":[{"text":"Yep.","start":691.21497,"end":691.71497,"sentiment":"neutral","sentiment_score":-0.017653588205575943},{"text":"Yeah.","start":694.735,"end":695.235,"sentiment":"neutral","sentiment_score":-0.1056033819913864},{"text":"Yeah.","start":698.255,"end":698.735,"sentiment":"neutral","sentiment_score":-0.06012607365846634},{"text":"No.","start":698.735,"end":699.055,"sentiment":"neutral","sentiment_score":-0.10010498762130736},{"text":"Absolutely.","start":699.055,"end":699.555,"sentiment":"neutral","sentiment_score":-0.0325634628534317}],"sentiment":"neutral","sentiment_score":-0.06321029886603355,"num_words":5,"start":691.21497,"end":699.555},{"sentences":[{"text":"I do I do agree.","start":699.935,"end":701.71497,"sentiment":"neutral","sentiment_score":-0.01869431361556053},{"text":"Absolutely.","start":704.095,"end":704.595,"sentiment":"neutral","sentiment_score":-0.04053588956594467},{"text":"We're gonna make it go slow so you have to.","start":704.815,"end":707.08,"sentiment":"neutral","sentiment_score":-0.1329064391553402},{"text":"Absolutely.","start":708.18,"end":708.68,"sentiment":"neutral","sentiment_score":-0.14433424174785614},{"text":"Just looking at your assets and liabilities I have here, your main primary residence, we had an increased value on that of about 450,000.","start":712.1,"end":720.12,"sentiment":"neutral","sentiment_score":-0.083633943926543}],"sentiment":"neutral","sentiment_score":-0.08816148158980579,"num_words":41,"start":699.935,"end":720.12},{"sentences":[{"text":"Is that the kind of value you put on your house at the 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okay.","start":758.28503,"end":759.025,"sentiment":"neutral","sentiment_score":0.10246840491890907},{"text":"That's okay.","start":784.715,"end":785.435,"sentiment":"neutral","sentiment_score":0.08264337107539177}],"sentiment":"neutral","sentiment_score":0.11897416439439569,"num_words":28,"start":742.21,"end":785.435},{"sentences":[{"text":"We can leave it at 60 thousand.","start":785.435,"end":787.11505,"sentiment":"neutral","sentiment_score":0.02518592482166631},{"text":"That's not a problem at all.","start":787.11505,"end":788.4,"sentiment":"neutral","sentiment_score":0.1547773281733195},{"text":"Yep.","start":794.4,"end":794.80005,"sentiment":"neutral","sentiment_score":0.04267653077840805},{"text":"That's 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okay.","start":837.805,"end":838.705,"sentiment":"neutral","sentiment_score":-0.031807747669517994}],"sentiment":"neutral","sentiment_score":-0.013611831818707287,"num_words":16,"start":822.63,"end":838.705},{"sentences":[{"text":"Cars can drop in value at all sorts of rates, and sometimes they increase in value depending on, you know, who's buying and what they're after and what's going on in the market there.","start":839.565,"end":848.52,"sentiment":"neutral","sentiment_score":-0.07777815706589643},{"text":"Yeah.","start":848.92004,"end":849.42004,"sentiment":"neutral","sentiment_score":0.0415819026529789},{"text":"I've also got your savings.","start":850.92004,"end":852.7,"sentiment":"neutral","sentiment_score":0.09218673855066299},{"text":"We did have it noted about 18,000 in savings.","start":852.76,"end":855.66003,"sentiment":"neutral","sentiment_score":0.0673507009115484},{"text":"Do you know if that's still fairly the right accurate 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just updating the estate planning side of things.","start":877.6971,"end":880.6026,"sentiment":"positive","sentiment_score":0.3441888325744205}],"sentiment":"positive","sentiment_score":0.4335574989135449,"num_words":13,"start":876.4057,"end":880.6026},{"sentences":[{"text":"I'm sorry.","start":880.6026,"end":881.2483,"sentiment":"neutral","sentiment_score":-0.0047494592145085335},{"text":"I'm just double checking in my last fact find here.","start":881.2483,"end":884.47675,"sentiment":"neutral","sentiment_score":-0.026087197475135326},{"text":"I don't have it noted whether you guys have ever drawn up a will at all.","start":884.47675,"end":889.6422,"sentiment":"neutral","sentiment_score":-0.025730882305651903},{"text":"Have you ever spoken to a solicitor that had a will and everything drawn 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if it fell by 20%, how do you think it might be feeling?","start":1088.005,"end":1091.145,"sentiment":"neutral","sentiment_score":0.029387971758842467},{"text":"It wouldn't?","start":1093.045,"end":1093.785,"sentiment":"neutral","sentiment_score":0.17666488140821457},{"text":"Yes.","start":1103.5701,"end":1104.0701,"sentiment":"neutral","sentiment_score":0.06807132065296173}],"sentiment":"neutral","sentiment_score":-0.0018240512895678718,"num_words":63,"start":1076.1,"end":1104.0701},{"sentences":[{"text":"Yes.","start":1108.61,"end":1109.11,"sentiment":"neutral","sentiment_score":0.25342005491256714},{"text":"Yep.","start":1115.7649,"end":1116.2649,"sentiment":"neutral","sentiment_score":0.32895177602767944},{"text":"Yep.","start":1118.1649,"end":1118.6449,"sentiment":"neutral","sentiment_score":0.20502452552318573},{"text":"That's okay.","start":1118.6449,"end":1119.3849,"sentiment":"neutral","sentiment_score":0.16600098460912704},{"text":"Yeah.","start":1126.4401,"end":1126.9401,"sentiment":"neutral","sentiment_score":0.005718916654586792}],"sentiment":"neutral","sentiment_score":0.18751954038937887,"num_words":6,"start":1108.61,"end":1126.9401},{"sentences":[{"text":"No.","start":1131.0801,"end":1131.48,"sentiment":"neutral","sentiment_score":-0.12486931681632996},{"text":"That's okay.","start":1131.48,"end":1132.12,"sentiment":"neutral","sentiment_score":0.05032404023222626},{"text":"You're fine.","start":1132.12,"end":1132.86,"sentiment":"neutral","sentiment_score":0.1861821413040161},{"text":"Yeah.","start":1133.24,"end":1133.74,"sentiment":"neutral","sentiment_score":-0.0004565287381410599},{"text":"Yeah.","start":1136.855,"end":1137.355,"sentiment":"neutral","sentiment_score":-0.016394291073083878}],"sentiment":"neutral","sentiment_score":0.047327460920704265,"num_words":7,"start":1131.0801,"end":1137.355},{"sentences":[{"text":"So and and, look, what what we're sort of looking at is sort of aiming we we don't wanna see these sorts of dips happen, but we do know they we do know they will happen.","start":1137.415,"end":1144.6951,"sentiment":"neutral","sentiment_score":-0.07057576905936003},{"text":"They've happened to the GFC.","start":1144.6951,"end":1145.915,"sentiment":"neutral","sentiment_score":-0.0769830048084259},{"text":"They happen again in COVID.","start":1145.975,"end":1147.175,"sentiment":"neutral","sentiment_score":-0.06094919517636299},{"text":"We've they've happened all the time every couple of years.","start":1147.175,"end":1149.3351,"sentiment":"neutral","sentiment_score":-0.050151124410331246},{"text":"We expect something quite major.","start":1149.3351,"end":1151.115,"sentiment":"neutral","sentiment_score":-0.10353357195854188}],"sentiment":"neutral","sentiment_score":-0.0696650457369988,"num_words":61,"start":1137.415,"end":1151.115},{"sentences":[{"text":"What I sort of try to, yeah, what I sort of try to look at is because part of our job is to mitigate risk as much as we possibly can, it is to be as you are getting closer and closer to accessing your sleep that we start to maybe reduce the risk level a little bit there, put more defensive investments up to help smooth out those market fluctuations a little bit.","start":1151.61,"end":1171.505,"sentiment":"neutral","sentiment_score":0.0306733138859272},{"text":"So at the time you're about to turn 66, when you're thinking, hey.","start":1171.505,"end":1175.505,"sentiment":"neutral","sentiment_score":-0.09605547757102893},{"text":"I'd really like to retire now, that we're not gonna stay you know, you know, your portfolio is not gonna go through a really big sort of between 20 to 40 or 50% drop.","start":1175.505,"end":1184.78,"sentiment":"neutral","sentiment_score":-0.19969685989267685},{"text":"So you're cementing losses to draw out funds.","start":1184.78,"end":1187.68,"sentiment":"negative","sentiment_score":-0.33922257274389267},{"text":"That was probably one of the biggest things that happened in the GFC was a lot of people were retiring, and they retired on really great balances initially, but then the GFC hit.","start":1188.06,"end":1197.495,"sentiment":"neutral","sentiment_score":-0.2621780959042636}],"sentiment":"neutral","sentiment_score":-0.10576695656794825,"num_words":162,"start":1151.61,"end":1197.495},{"sentences":[{"text":"And they were cementing losses and took money out, and that's definitely put a little bit of scare out there.","start":1197.495,"end":1202.295,"sentiment":"negative","sentiment_score":-0.5234121583402157},{"text":"So it is really important that we review the risk level and maybe start to reduce it back a bit.","start":1202.295,"end":1207.0951,"sentiment":"neutral","sentiment_score":-0.09622277468442916},{"text":"And we could sort of start by just bringing it back a little bit.","start":1207.0951,"end":1210.1,"sentiment":"neutral","sentiment_score":-0.044470890292099545},{"text":"So, I mean, six you've still got, you know, what, that three, yeah, that three ideas at the moment.","start":1210.1,"end":1218.0399,"sentiment":"neutral","sentiment_score":0.2090244020678495},{"text":"I could just bring you back by 10%.","start":1218.74,"end":1220.8999,"sentiment":"neutral","sentiment_score":0.1795873213559389}],"sentiment":"neutral","sentiment_score":-0.09391517178327949,"num_words":81,"start":1197.495,"end":1220.8999},{"sentences":[{"text":"We look at more of a balanced growth portfolio.","start":1220.8999,"end":1223.1599,"sentiment":"neutral","sentiment_score":0.09447651190890206},{"text":"But instead of having, like, an actively managed portfolio where we're taking more risk and expecting investment managers to take more risk to outperform the market, we could look at something more of a passive portfolio for you.","start":1224.225,"end":1236.465,"sentiment":"neutral","sentiment_score":0.01892812932400327},{"text":"So we just reduce those growth investments by 10%.","start":1236.465,"end":1239.9199,"sentiment":"neutral","sentiment_score":0.028509753859705396},{"text":"We look at something more passive, which is meant to participate in the market and track certain indexes, which can be a bit more low cost as well and can tend to perform better than active management styles.","start":1239.9199,"end":1251.335,"sentiment":"neutral","sentiment_score":0.08670117196283843},{"text":"Do you want me to look at something like that for you?","start":1251.395,"end":1253.655,"sentiment":"neutral","sentiment_score":0.013946847679714361}],"sentiment":"neutral","sentiment_score":0.04988822653749079,"num_words":106,"start":1220.8999,"end":1253.655},{"sentences":[{"text":"Yep.","start":1254.275,"end":1254.6749,"sentiment":"neutral","sentiment_score":0.05209457874298096},{"text":"Yep.","start":1254.6749,"end":1255.1749,"sentiment":"neutral","sentiment_score":0.13637922704219818},{"text":"Beautiful.","start":1255.235,"end":1255.735,"sentiment":"positive","sentiment_score":0.5737353563308716},{"text":"Fantastic.","start":1256.115,"end":1256.615,"sentiment":"positive","sentiment_score":0.5902082324028015},{"text":"Well, I'll definitely look at that.","start":1256.9149,"end":1258.115,"sentiment":"neutral","sentiment_score":0.2568201074997584}],"sentiment":"neutral","sentiment_score":0.28933380395174024,"num_words":10,"start":1254.275,"end":1258.115},{"sentences":[{"text":"It'll be the balanced growth sort of environment.","start":1258.115,"end":1260.375,"sentiment":"neutral","sentiment_score":0.23160319402813911},{"text":"So you'll see roughly 70% still in those growth investments, and then we still have about 30% in defensive areas, like cash, bonds, fixed interest.","start":1261.235,"end":1270.71,"sentiment":"neutral","sentiment_score":0.15070785582065582},{"text":"We still want income for compounding.","start":1270.71,"end":1272.49,"sentiment":"neutral","sentiment_score":0.1652472416559855},{"text":"And we always like to have a little bit of, like, gold and or silver in our portfolios.","start":1273.35,"end":1277.05,"sentiment":"neutral","sentiment_score":0.15655582563744652},{"text":"It's good to have some commodities.","start":1277.19,"end":1278.57,"sentiment":"neutral","sentiment_score":0.1611149770518144}],"sentiment":"neutral","sentiment_score":0.16502698605495786,"num_words":63,"start":1258.115,"end":1278.57},{"sentences":[{"text":"They work both ways.","start":1278.79,"end":1280.365,"sentiment":"neutral","sentiment_score":0.12308931909501553},{"text":"They're growth for you, but they also can be quite defensive in nature when they need to be as well.","start":1280.365,"end":1284.925,"sentiment":"neutral","sentiment_score":0.11178880482912064},{"text":"Does that all make sense?","start":1284.925,"end":1286.145,"sentiment":"neutral","sentiment_score":0.07701527178287507},{"text":"Yep.","start":1287.405,"end":1287.905,"sentiment":"neutral","sentiment_score":0.1523871868848801},{"text":"Beautiful.","start":1288.365,"end":1288.865,"sentiment":"positive","sentiment_score":0.5384433269500732}],"sentiment":"neutral","sentiment_score":0.1227109756681227,"num_words":31,"start":1278.79,"end":1288.865},{"sentences":[{"text":"Beautiful.","start":1289.165,"end":1289.665,"sentiment":"positive","sentiment_score":0.5247403979301453},{"text":"Well, I'll look at doing that for you.","start":1289.805,"end":1291.485,"sentiment":"positive","sentiment_score":0.3554622083902359},{"text":"That's absolutely perfect.","start":1291.485,"end":1292.785,"sentiment":"positive","sentiment_score":0.7295427918434143},{"text":"I've got most of the things I do sort of need here for you.","start":1293.72,"end":1296.6,"sentiment":"positive","sentiment_score":0.3673942025218691},{"text":"Just want to go through and give you a bit of an update on your super as well because it's important to I'll send this DocuSign through to you now as well.","start":1296.6,"end":1305.24,"sentiment":"neutral","sentiment_score":0.21413523331284523}],"sentiment":"neutral","sentiment_score":0.302636426584474,"num_words":58,"start":1289.165,"end":1305.24},{"sentences":[{"text":"So when you do get to your emails, it is there for you.","start":1305.24,"end":1308.7,"sentiment":"neutral","sentiment_score":0.05390093074395107},{"text":"My computer's having a minute, so it might send shortly.","start":1309.815,"end":1312.855,"sentiment":"neutral","sentiment_score":0.028950567077845334},{"text":"But when after the call, it'll be in your email for you.","start":1312.855,"end":1315.415,"sentiment":"neutral","sentiment_score":0.017567399656400084},{"text":"Sorry, Colin.","start":1315.415,"end":1316.235,"sentiment":"neutral","sentiment_score":0.026028461288660765},{"text":"At the moment, having a look at your your portfolio, everything has generally done quite well.","start":1317.735,"end":1322.375,"sentiment":"neutral","sentiment_score":0.3121745362877846}],"sentiment":"neutral","sentiment_score":0.11788445414166968,"num_words":53,"start":1305.24,"end":1322.375},{"sentences":[{"text":"Over the course of the last twelve months, you are up by 6.06%.","start":1322.375,"end":1326.87,"sentiment":"neutral","sentiment_score":0.3015019160050612},{"text":"In a growth portfolio, we're generally aiming for about seven to 9%.","start":1327.49,"end":1331.51,"sentiment":"neutral","sentiment_score":0.11618199478834867},{"text":"You're taking a bit more risk.","start":1331.57,"end":1332.77,"sentiment":"neutral","sentiment_score":-0.05396985821425915},{"text":"You wanna get greater returns there.","start":1332.77,"end":1334.87,"sentiment":"neutral","sentiment_score":0.07481199502944946},{"text":"It is a little bit underperformed from where we would like to see it with that kind of portfolio, and it's basically because of the Bannalong in there.","start":1335.515,"end":1342.7151,"sentiment":"neutral","sentiment_score":-0.1391694189016042}],"sentiment":"neutral","sentiment_score":0.023723352879572373,"num_words":65,"start":1322.375,"end":1342.7151},{"sentences":[{"text":"So you've got the Bannalong Australian Equities in there.","start":1342.7151,"end":1345.435,"sentiment":"neutral","sentiment_score":-0.007045385324292713},{"text":"Unfortunately, that active manager has had some trouble in the last few months there.","start":1345.435,"end":1349.64,"sentiment":"negative","sentiment_score":-0.4331603582416262},{"text":"One of their underlying investments that they'd invested in has not performed well.","start":1349.72,"end":1353.8201,"sentiment":"negative","sentiment_score":-0.4493964910507202},{"text":"Some news came out to the market where they were being a bit dishonest, and it meant that Stan Along had to go back and review that one.","start":1354.28,"end":1359.96,"sentiment":"neutral","sentiment_score":-0.28399527724832296},{"text":"So I did wanna, as part of the review, let you know we are gonna remove that from your portfolio.","start":1359.96,"end":1364.975,"sentiment":"neutral","sentiment_score":-0.05921937013044953}],"sentiment":"neutral","sentiment_score":-0.2512626551490809,"num_words":84,"start":1342.7151,"end":1364.975},{"sentences":[{"text":"But all in all, a 6% return is still quite good.","start":1365.755,"end":1369.055,"sentiment":"neutral","sentiment_score":0.13503119992938908},{"text":"And when you look at that as a dollar figure, the earnings plus the growth is over $23,040.","start":1370.315,"end":1377.215,"sentiment":"neutral","sentiment_score":0.05491864546719524},{"text":"So it's still done quite well in the twelve months.","start":1377.275,"end":1380.68,"sentiment":"neutral","sentiment_score":-0.0005945494398474693},{"text":"Yeah.","start":1380.74,"end":1381.24,"sentiment":"neutral","sentiment_score":0.039235688745975494},{"text":"So it has still worked.","start":1381.38,"end":1382.98,"sentiment":"neutral","sentiment_score":0.06661121398210526}],"sentiment":"neutral","sentiment_score":0.06311611293090715,"num_words":45,"start":1365.755,"end":1382.98},{"sentences":[{"text":"It has still performed just not to the level with, like, yeah.","start":1382.98,"end":1386.52,"sentiment":"neutral","sentiment_score":-0.20306009147316217},{"text":"Yep.","start":1386.5801,"end":1386.8201,"sentiment":"neutral","sentiment_score":-0.04298420250415802},{"text":"We wanna keep that going.","start":1386.8201,"end":1388.28,"sentiment":"neutral","sentiment_score":-0.09121606536209584},{"text":"Beautiful.","start":1391.0249,"end":1391.505,"sentiment":"neutral","sentiment_score":0.16374102234840393},{"text":"So I'll update the investments there as well as we'll keep that PTR strategy for you.","start":1391.505,"end":1396.065,"sentiment":"neutral","sentiment_score":0.10114658204838634}],"sentiment":"neutral","sentiment_score":-0.03296283691057137,"num_words":35,"start":1382.98,"end":1396.065},{"sentences":[{"text":"Okay?","start":1396.065,"end":1396.565,"sentiment":"neutral","sentiment_score":0.05193339288234711},{"text":"Per perfect.","start":1397.9049,"end":1399.4249,"sentiment":"neutral","sentiment_score":0.22779123298823833},{"text":"Perfect.","start":1399.4249,"end":1399.9249,"sentiment":"positive","sentiment_score":0.3809448778629303},{"text":"What else?","start":1401.105,"end":1401.845,"sentiment":"neutral","sentiment_score":0.19298638403415677},{"text":"I've got your updated balance.","start":1401.9049,"end":1403.7649,"sentiment":"neutral","sentiment_score":0.28610665798187257}],"sentiment":"neutral","sentiment_score":0.24590607224540276,"num_words":11,"start":1396.065,"end":1403.7649},{"sentences":[{"text":"So as of the February 25, which is yesterday, the balance in your super account was 32440888, which is fantastic.","start":1404.36,"end":1415.82,"sentiment":"positive","sentiment_score":0.3887296482920647},{"text":"And you've also got three three hundred and twenty four thousand four hundred and eight.","start":1416.855,"end":1423.195,"sentiment":"neutral","sentiment_score":0.0191265683931609},{"text":"Yeah.","start":1425.495,"end":1425.995,"sentiment":"neutral","sentiment_score":0.01898730918765068},{"text":"I'll let you know what it was last year just so you can compare as well.","start":1429.89,"end":1434.15,"sentiment":"neutral","sentiment_score":0.25864067301154137},{"text":"$20.20 last review was there.","start":1434.6901,"end":1438.23,"sentiment":"neutral","sentiment_score":-0.00024170763790607453}],"sentiment":"neutral","sentiment_score":0.21434247422669278,"num_words":57,"start":1404.36,"end":1438.23},{"sentences":[{"text":"That's okay.","start":1440.53,"end":1441.25,"sentiment":"neutral","sentiment_score":0.021927309222519398},{"text":"I've got this will be in the in the review documents for you.","start":1441.25,"end":1445.345,"sentiment":"neutral","sentiment_score":0.08725295273157266},{"text":"I will make sure that that's in there so you can see it as well.","start":1445.345,"end":1448.245,"sentiment":"neutral","sentiment_score":0.09078688075145086},{"text":"But last review we had was 2023 for the balance there, and that's when we still had two funds.","start":1448.7051,"end":1458.85,"sentiment":"neutral","sentiment_score":0.008572414174283805},{"text":"So 2335539119547.","start":1458.85,"end":1463.67,"sentiment":"neutral","sentiment_score":0.02870849519968033}],"sentiment":"neutral","sentiment_score":0.05412233480270587,"num_words":51,"start":1440.53,"end":1463.67},{"sentences":[{"text":"Perfect.","start":1464.53,"end":1465.01,"sentiment":"positive","sentiment_score":0.4565176963806152},{"text":"So last review, you had 253,101, and then we've increased from there to 324.","start":1465.01,"end":1475.1849,"sentiment":"neutral","sentiment_score":0.11253828555345535},{"text":"So that's a good increase all in all.","start":1475.1849,"end":1477.1849,"sentiment":"positive","sentiment_score":0.6720310747623444},{"text":"That's contributions and your growth.","start":1477.1849,"end":1479.745,"sentiment":"positive","sentiment_score":0.534840750694275},{"text":"Yeah.","start":1479.745,"end":1480.245,"sentiment":"neutral","sentiment_score":0.22356200218200684}],"sentiment":"positive","sentiment_score":0.3553816568234871,"num_words":29,"start":1464.53,"end":1480.245},{"sentences":[{"text":"Yep.","start":1480.3049,"end":1480.8049,"sentiment":"neutral","sentiment_score":0.14588730037212372},{"text":"Beautiful.","start":1481.745,"end":1482.245,"sentiment":"positive","sentiment_score":0.7520185112953186},{"text":"We've also got your life insurance and your TPD cover there.","start":1483.37,"end":1486.41,"sentiment":"neutral","sentiment_score":0.31427535956556146},{"text":"So you've got your life cover.","start":1486.41,"end":1487.87,"sentiment":"neutral","sentiment_score":0.1904356280962626},{"text":"Some insured it doesn't it doesn't have to.","start":1488.49,"end":1493.63,"sentiment":"neutral","sentiment_score":0.017652027308940887}],"sentiment":"neutral","sentiment_score":0.20884313903473042,"num_words":27,"start":1480.3049,"end":1493.63},{"sentences":[{"text":"It is.","start":1494.3301,"end":1494.7301,"sentiment":"neutral","sentiment_score":0.037937941029667854},{"text":"It does continue to increase.","start":1494.7301,"end":1496.3501,"sentiment":"neutral","sentiment_score":0.011460870504379272},{"text":"I am a little bit worried about the amount you are paying for that.","start":1497.075,"end":1499.715,"sentiment":"neutral","sentiment_score":-0.12884086769606387},{"text":"So the current amount you've paid for this for this year is 10 thousand $443 and 72¢.","start":1499.715,"end":1506.455,"sentiment":"neutral","sentiment_score":-0.0027869838231708854},{"text":"So it is quite high.","start":1506.515,"end":1509.4149,"sentiment":"neutral","sentiment_score":-0.012175370007753372}],"sentiment":"neutral","sentiment_score":-0.04228715486602769,"num_words":43,"start":1494.3301,"end":1509.4149},{"sentences":[{"text":"Thinking about the life and the TPD cover that you do have, I'll start with the life cover first.","start":1510.03,"end":1515.47,"sentiment":"neutral","sentiment_score":0.02603166756269179},{"text":"But if you were to pass away, the benefit, I believe, is to be paid all out to Carrie.","start":1515.47,"end":1520.53,"sentiment":"neutral","sentiment_score":0.005997609543172936},{"text":"And if you pass away, your super is also paid out.","start":1521.63,"end":1524.375,"sentiment":"neutral","sentiment_score":0.09413182633844289},{"text":"So if we look at the two together, the benefit is 327,302 plus your current super balance essentially means that she receives 651,710.","start":1524.375,"end":1537.275,"sentiment":"neutral","sentiment_score":0.0753644471583159},{"text":"If you were to pass away, do you think that is the amount you would like to have covered, or do you think with your life cover, we could reduce that back a little bit to maybe cover the mortgage or even just bring it back to maybe a a little bit less?","start":1538.13,"end":1553.35,"sentiment":"neutral","sentiment_score":-0.0331547294022902}],"sentiment":"neutral","sentiment_score":0.012961503848433495,"num_words":125,"start":1510.03,"end":1553.35},{"sentences":[{"text":"And as your super balance is increasing, that could provide greater benefit.","start":1553.6849,"end":1557.625,"sentiment":"neutral","sentiment_score":0.26799458265304565},{"text":"Or do you wanna keep it as it is?","start":1558.325,"end":1559.845,"sentiment":"neutral","sentiment_score":0.03616820772488912},{"text":"It's completely fine if you want to.","start":1559.845,"end":1561.705,"sentiment":"positive","sentiment_score":0.3636374707732882},{"text":"Mhmm.","start":1567.9249,"end":1568.4249,"sentiment":"neutral","sentiment_score":0.01981637440621853},{"text":"Yep.","start":1571.69,"end":1572.19,"sentiment":"neutral","sentiment_score":0.08868809789419174}],"sentiment":"neutral","sentiment_score":0.2065138543024659,"num_words":30,"start":1553.6849,"end":1572.19},{"sentences":[{"text":"Yep.","start":1574.01,"end":1574.51,"sentiment":"neutral","sentiment_score":0.06400278955698013},{"text":"Yep.","start":1576.57,"end":1577.07,"sentiment":"neutral","sentiment_score":0.05144145339727402},{"text":"Yeah.","start":1579.05,"end":1579.29,"sentiment":"neutral","sentiment_score":0.07255934178829193},{"text":"So that's $6.51 when I add them together for you.","start":1579.29,"end":1582.35,"sentiment":"neutral","sentiment_score":0.10131649449467658},{"text":"No.","start":1591.115,"end":1591.615,"sentiment":"neutral","sentiment_score":-0.15685734152793884}],"sentiment":"neutral","sentiment_score":0.07459365629724093,"num_words":14,"start":1574.01,"end":1591.615},{"sentences":[{"text":"Yeah.","start":1595.755,"end":1596.255,"sentiment":"neutral","sentiment_score":0.005756257101893425},{"text":"Yeah.","start":1596.5549,"end":1597.0549,"sentiment":"neutral","sentiment_score":0.018975045531988144},{"text":"I mean, the amount of cover is fine if you wanna keep it.","start":1597.6799,"end":1599.6799,"sentiment":"neutral","sentiment_score":0.035507456900981754},{"text":"I'm just worried about the amount you are paying for it because you yeah.","start":1599.6799,"end":1603.12,"sentiment":"neutral","sentiment_score":-0.10100252074854714},{"text":"The insurances did cost about 10 thousand 400 this year.","start":1603.12,"end":1606.63,"sentiment":"neutral","sentiment_score":-0.07265160791575909}],"sentiment":"neutral","sentiment_score":-0.04241597762283606,"num_words":39,"start":1595.755,"end":1606.63},{"sentences":[{"text":"So yeah.","start":1606.63,"end":1609.5399,"sentiment":"neutral","sentiment_score":-0.0020132558420300484},{"text":"Do you wanna have a bit of a chat to her and find out, you know, what what the comfort level is, what you guys would want, or what she might need?","start":1614.555,"end":1622.415,"sentiment":"neutral","sentiment_score":-0.07392511353828013},{"text":"Yeah.","start":1624.3151,"end":1624.74,"sentiment":"neutral","sentiment_score":0.031151380389928814},{"text":"Yep.","start":1629.86,"end":1630.36,"sentiment":"neutral","sentiment_score":0.1133594959974289},{"text":"Yep.","start":1633.22,"end":1633.72,"sentiment":"neutral","sentiment_score":0.13213078677654266}],"sentiment":"neutral","sentiment_score":-0.05656725626338173,"num_words":37,"start":1606.63,"end":1633.72},{"sentences":[{"text":"Yeah.","start":1635.54,"end":1636.04,"sentiment":"neutral","sentiment_score":0.13771724700927734},{"text":"Yep.","start":1645.4349,"end":1645.9349,"sentiment":"neutral","sentiment_score":0.10995836555957794},{"text":"Between Super Balance and life 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all.","start":2030.4451,"end":2032.0651,"sentiment":"neutral","sentiment_score":0.11406971886754036},{"text":"Yep.","start":2038.3,"end":2038.8,"sentiment":"neutral","sentiment_score":-0.000189037382369861},{"text":"Yep.","start":2047.66,"end":2048.1602,"sentiment":"neutral","sentiment_score":-0.0355692058801651},{"text":"Yep.","start":2052.775,"end":2053.275,"sentiment":"neutral","sentiment_score":-0.017804013565182686},{"text":"Yep.","start":2062.535,"end":2062.89,"sentiment":"neutral","sentiment_score":-0.07461404800415039}],"sentiment":"neutral","sentiment_score":0.05562420083733741,"num_words":10,"start":2030.4451,"end":2062.89},{"sentences":[{"text":"Yep.","start":2064.25,"end":2064.75,"sentiment":"neutral","sentiment_score":0.0092229088768363},{"text":"Yep.","start":2072.41,"end":2072.91,"sentiment":"neutral","sentiment_score":0.018076272681355476},{"text":"Yeah.","start":2077.8499,"end":2078.3499,"sentiment":"neutral","sentiment_score":0.04009455814957619},{"text":"Yep.","start":2078.835,"end":2079.335,"sentiment":"neutral","sentiment_score":0.055182378739118576},{"text":"Yep.","start":2079.955,"end":2080.455,"sentiment":"neutral","sentiment_score":0.03610246628522873}],"sentiment":"neutral","sentiment_score":0.031735716946423055,"num_words":5,"start":2064.25,"end":2080.455},{"sentences":[{"text":"Yeah.","start":2081.4749,"end":2081.9749,"sentiment":"neutral","sentiment_score":0.04133826494216919},{"text":"Yeah.","start":2088.675,"end":2089.175,"sentiment":"neutral","sentiment_score":-0.007106098346412182},{"text":"Yeah.","start":2089.395,"end":2089.875,"sentiment":"neutral","sentiment_score":-0.003376052714884281},{"text":"No.","start":2089.875,"end":2090.115,"sentiment":"neutral","sentiment_score":-0.06677377223968506},{"text":"Absolutely.","start":2090.115,"end":2090.615,"sentiment":"neutral","sentiment_score":-0.01127372682094574}],"sentiment":"neutral","sentiment_score":-0.009438277035951615,"num_words":5,"start":2081.4749,"end":2090.615},{"sentences":[{"text":"No.","start":2091.25,"end":2091.49,"sentiment":"neutral","sentiment_score":-0.002424366772174835},{"text":"Perfect.","start":2091.49,"end":2091.97,"sentiment":"neutral","sentiment_score":0.26890408992767334},{"text":"That sounds amazing.","start":2091.97,"end":2093.11,"sentiment":"positive","sentiment_score":0.5772543549537659},{"text":"Thank you for updating all of those details.","start":2093.25,"end":2095.35,"sentiment":"positive","sentiment_score":0.5511332899332047},{"text":"So with the piece of advice, I'll send you an email after if you can send me a copy of your page so that I can work on those numbers for you.","start":2095.8901,"end":2102.1501,"sentiment":"neutral","sentiment_score":0.25297454884275794}],"sentiment":"neutral","sentiment_score":0.3222776593433486,"num_words":45,"start":2091.25,"end":2102.1501},{"sentences":[{"text":"I will get some quotes organized for the reduction of the insurances just so you can have a look and let me know what you wanna do.","start":2102.85,"end":2109.395,"sentiment":"neutral","sentiment_score":0.23396092211758648},{"text":"It does not matter.","start":2109.395,"end":2110.3552,"sentiment":"neutral","sentiment_score":0.1684258133172989},{"text":"You choose what you're comfortable with.","start":2110.3552,"end":2112.455,"sentiment":"neutral","sentiment_score":0.19465981920560202},{"text":"And I will do up the the transit retirement strategy for you.","start":2114.195,"end":2118.5151,"sentiment":"neutral","sentiment_score":0.19979253038764},{"text":"We'll put it in a new advice document, and I'll look at your portfolio, reduce some of that risk, and move you into something a little bit more passively managed for you.","start":2118.5151,"end":2127.56,"sentiment":"neutral","sentiment_score":0.18610909022390842}],"sentiment":"neutral","sentiment_score":0.20384701626536286,"num_words":81,"start":2102.85,"end":2127.56},{"sentences":[{"text":"Okay?","start":2127.56,"end":2127.96,"sentiment":"neutral","sentiment_score":0.0948951244354248},{"text":"Does that sound right?","start":2127.96,"end":2128.9202,"sentiment":"neutral","sentiment_score":0.09388985857367516},{"text":"Have I missed anything?","start":2128.9202,"end":2129.98,"sentiment":"neutral","sentiment_score":-0.012666662223637104},{"text":"Beautiful.","start":2131.56,"end":2132.06,"sentiment":"positive","sentiment_score":0.46315157413482666},{"text":"Beautiful.","start":2132.2,"end":2132.7,"sentiment":"positive","sentiment_score":0.4746951758861542}],"sentiment":"neutral","sentiment_score":0.12342133271423253,"num_words":11,"start":2127.56,"end":2132.7},{"sentences":[{"text":"Anything additional.","start":2133.2751,"end":2134.155,"sentiment":"neutral","sentiment_score":0.11020248383283615},{"text":"We'll just keep the advice or the scope to that for the time being if you're comfortable with that, and then we can always look at extra advice down the track.","start":2134.155,"end":2140.235,"sentiment":"neutral","sentiment_score":0.13513054290125448},{"text":"Is that okay for the moment?","start":2140.235,"end":2141.995,"sentiment":"neutral","sentiment_score":0.034769654273986816},{"text":"Or yep.","start":2141.995,"end":2143.2952,"sentiment":"neutral","sentiment_score":0.04969135019928217},{"text":"Yep.","start":2143.595,"end":2143.995,"sentiment":"neutral","sentiment_score":0.08628162741661072}],"sentiment":"neutral","sentiment_score":0.1143746202634204,"num_words":42,"start":2133.2751,"end":2143.995},{"sentences":[{"text":"Perfect.","start":2143.995,"end":2144.495,"sentiment":"positive","sentiment_score":0.48853451013565063},{"text":"Yep.","start":2149.2002,"end":2149.52,"sentiment":"neutral","sentiment_score":0.05897262319922447},{"text":"Correct.","start":2149.52,"end":2150.0,"sentiment":"neutral","sentiment_score":0.08468993008136749},{"text":"Yep.","start":2150.0,"end":2150.32,"sentiment":"neutral","sentiment_score":0.04529266804456711},{"text":"So with this piece of advice, we'll focus on the super, the transit retirement, the insurance as well that we're keeping or reducing whatever you decide.","start":2150.32,"end":2159.3,"sentiment":"neutral","sentiment_score":0.015749081503599882}],"sentiment":"neutral","sentiment_score":0.03623219501848022,"num_words":30,"start":2143.995,"end":2159.3},{"sentences":[{"text":"Yeah.","start":2160.2402,"end":2160.7202,"sentiment":"neutral","sentiment_score":0.016507435590028763},{"text":"Yep.","start":2160.7202,"end":2161.095,"sentiment":"neutral","sentiment_score":0.027961984276771545},{"text":"Yeah.","start":2165.335,"end":2165.655,"sentiment":"neutral","sentiment_score":0.017856117337942123},{"text":"Yeah.","start":2165.655,"end":2166.155,"sentiment":"neutral","sentiment_score":0.034788984805345535},{"text":"Yes.","start":2168.775,"end":2169.275,"sentiment":"neutral","sentiment_score":0.04300867021083832}],"sentiment":"neutral","sentiment_score":0.028024638444185256,"num_words":5,"start":2160.2402,"end":2169.275},{"sentences":[{"text":"Yeah.","start":2169.575,"end":2170.075,"sentiment":"neutral","sentiment_score":0.03217053785920143},{"text":"No.","start":2170.135,"end":2170.375,"sentiment":"neutral","sentiment_score":0.03577374666929245},{"text":"Perfect.","start":2170.375,"end":2170.775,"sentiment":"neutral","sentiment_score":0.22633890807628632},{"text":"I'll get working on all that research for you.","start":2170.775,"end":2173.175,"sentiment":"neutral","sentiment_score":0.13787207421329287},{"text":"It does take a couple of weeks to get it sorted, but as soon as I've got it ready to go, I'll let you know.","start":2173.175,"end":2178.1501,"sentiment":"neutral","sentiment_score":0.05374722577631474}],"sentiment":"neutral","sentiment_score":0.07780574337654822,"num_words":37,"start":2169.575,"end":2178.1501},{"sentences":[{"text":"Okay?","start":2178.1501,"end":2178.6501,"sentiment":"neutral","sentiment_score":0.06591418385505676},{"text":"Oh, thank you so much.","start":2182.6301,"end":2183.75,"sentiment":"positive","sentiment_score":0.4169522762298584},{"text":"Yeah.","start":2183.75,"end":2184.07,"sentiment":"neutral","sentiment_score":0.04163701459765434},{"text":"Sorry.","start":2184.07,"end":2184.31,"sentiment":"neutral","sentiment_score":-0.03108110837638378},{"text":"It just it told me it sent about four seconds ago, so I wasn't sure.","start":2184.31,"end":2188.97,"sentiment":"neutral","sentiment_score":-0.07349948436021805}],"sentiment":"neutral","sentiment_score":0.046032139383580375,"num_words":23,"start":2178.1501,"end":2188.97},{"sentences":[{"text":"Sorry about that.","start":2189.51,"end":2190.57,"sentiment":"neutral","sentiment_score":-0.1348544806241989},{"text":"Oh, perfect.","start":2192.775,"end":2193.335,"sentiment":"neutral","sentiment_score":0.0927076917141676},{"text":"So on that one there, you'll see you've got your ongoing service details there.","start":2193.335,"end":2197.575,"sentiment":"neutral","sentiment_score":0.08533523444618497},{"text":"We do have the financial services guide attached there for you.","start":2197.575,"end":2200.695,"sentiment":"neutral","sentiment_score":0.10598139972849326},{"text":"In case you wanna go through, have a bit more look, we do update it on a regular basis.","start":2200.695,"end":2204.875,"sentiment":"neutral","sentiment_score":0.08284319721554455}],"sentiment":"neutral","sentiment_score":0.07582370138594083,"num_words":49,"start":2189.51,"end":2204.875},{"sentences":[{"text":"We've also got a loss super search in there for you in the opt in form for the tax file consent and then the ongoing agreement for the next twelve months there as well, which for yourselves, you both should be on 1.1 because we have you both on there as clients.","start":2205.57,"end":2219.615,"sentiment":"neutral","sentiment_score":0.0784604585228058},{"text":"Okay.","start":2219.675,"end":2220.175,"sentiment":"neutral","sentiment_score":0.07674090564250946},{"text":"Perfect.","start":2221.915,"end":2222.415,"sentiment":"positive","sentiment_score":0.6447099447250366},{"text":"All good.","start":2222.955,"end":2223.615,"sentiment":"positive","sentiment_score":0.6507554054260254},{"text":"It's my pleasure.","start":2223.675,"end":2224.895,"sentiment":"positive","sentiment_score":0.6667370597521464}],"sentiment":"neutral","sentiment_score":0.13734096074003285,"num_words":59,"start":2205.57,"end":2224.895},{"sentences":[{"text":"Thank you.","start":2225.355,"end":2225.835,"sentiment":"positive","sentiment_score":0.3900878578424454},{"text":"I'll let you go so you can rest your voice up.","start":2225.835,"end":2227.835,"sentiment":"neutral","sentiment_score":0.182255973870104},{"text":"If there's anything else I need in the meantime, I'll let you know, and I'll get cracking on this research and get those quotes sorted for you there, Colin.","start":2227.835,"end":2235.11,"sentiment":"neutral","sentiment_score":0.21510217428721232},{"text":"Okay?","start":2235.11,"end":2235.61,"sentiment":"neutral","sentiment_score":0.14988642930984497},{"text":"Beautiful.","start":2236.79,"end":2237.29,"sentiment":"positive","sentiment_score":0.7783979773521423}],"sentiment":"neutral","sentiment_score":0.22616452021016317,"num_words":44,"start":2225.355,"end":2237.29},{"sentences":[{"text":"My pleasure.","start":2237.51,"end":2238.23,"sentiment":"positive","sentiment_score":0.7547550797462463},{"text":"Thank you for calling me back and taking my call.","start":2238.23,"end":2240.23,"sentiment":"positive","sentiment_score":0.7111061871051788},{"text":"If there's anything else you need in the meantime or Carrie needs, you both know where I am, and you can call me anytime.","start":2240.23,"end":2245.21,"sentiment":"neutral","sentiment_score":0.18136851474021873},{"text":"Okay?","start":2245.35,"end":2245.85,"sentiment":"neutral","sentiment_score":0.0800226628780365},{"text":"Perfect.","start":2247.83,"end":2248.33,"sentiment":"positive","sentiment_score":0.7570618391036987}],"sentiment":"positive","sentiment_score":0.36343423384977014,"num_words":38,"start":2237.51,"end":2248.33},{"sentences":[{"text":"Oh, not a problem at all.","start":2249.305,"end":2250.585,"sentiment":"positive","sentiment_score":0.45382293065388996},{"text":"Always here for you guys.","start":2250.585,"end":2251.705,"sentiment":"positive","sentiment_score":0.6005998849868774},{"text":"You have a lovely afternoon.","start":2251.705,"end":2252.905,"sentiment":"positive","sentiment_score":0.7647409081459046},{"text":"I hope you feel better soon.","start":2252.905,"end":2254.445,"sentiment":"positive","sentiment_score":0.6419793466726939},{"text":"That's good.","start":2258.171,"end":2259.0708,"sentiment":"positive","sentiment_score":0.5605299472808838}],"sentiment":"positive","sentiment_score":0.6051073968410492,"num_words":24,"start":2249.305,"end":2259.0708},{"sentences":[{"text":"You got this.","start":2259.7708,"end":2260.8308,"sentiment":"neutral","sentiment_score":0.24270221094290415},{"text":"Thanks so much.","start":2260.971,"end":2262.0308,"sentiment":"neutral","sentiment_score":0.17789168655872345},{"text":"See you later, Colin.","start":2262.411,"end":2263.6309,"sentiment":"neutral","sentiment_score":0.12635616585612297},{"text":"Bye.","start":2264.0908,"end":2264.5908,"sentiment":"neutral","sentiment_score":0.330919086933136}],"sentiment":"neutral","sentiment_score":0.1907386766238646,"num_words":11,"start":2259.7708,"end":2264.5908}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. Oakview Financial. This is Samantha.\n\nChannel 0: Samantha, I just missed a call from Dana, mate. I punched the wrong button on my machine.\n\nChannel 1: Oh, that's okay. Who was I speaking with?\n\nChannel 0: It's it's Colin Andrews,\n\nChannel 1: Colin. Yep. Not a problem, Colin. I've got the thumbs up from Dana. I'll transfer you through her now.\n\nChannel 0: mate. Okay. Thank you.\n\nChannel 1: Well, actually, I'll just have to complete security first before I do\n\nChannel 0: Yep.\n\nChannel 1: transfer\n\nChannel 0: Yep.\n\nChannel 1: you through, Colin. So I\n\nChannel 0: Yep.\n\nChannel 1: just need to confirm your date of birth and residential address, and then I can transfer transfer you through.\n\nChannel 0: Okay. 1963, and\n\nChannel 1: Yep.\n\nChannel 0: 10 McCarthur Street, Morey, New South\n\nChannel 1: Yep.\n\nChannel 0: Wales 2488.\n\nChannel 1: Perfect. Thanks for that call. I'll transfer you through today and now. Just one moment.\n\nChannel 0: Okay, mate. Have a good day.\n\nChannel 1: You as well. Thanks. Bye. Welcome to Oakview Financial. At Oakview Financial, we use an innovative model of trust and long term holistic Good afternoon, Colin.\n\nThis is Zaina. How are you?\n\nChannel 0: I'm good, Dana. I'm sorry about that. I hit the wrong button,\n\nChannel 1: No.\n\nChannel 0: mate.\n\nChannel 1: That's absolutely okay. I thought that's what might have happened. It sort of had a weird, like, beeping noise to me, and I thought, I'll give it a second. And I yelled at the guy. I was like, hey.\n\nIf Colin calls back, it's all good. They were like, yep. Coming now.\n\nChannel 0: No. That's fine. I'm I'm sorry\n\nChannel 1: How\n\nChannel 0: about that.\n\nChannel 1: no. That's absolutely okay. How are you feeling? How's everything going?\n\nChannel 0: Oh, I'm just plugging along with the damn bloody aspirin test setup. I don't\n\nChannel 1: Oh, wow.\n\nChannel 0: I just I'm fighting it hard, but it's just\n\nChannel 1: Yeah.\n\nChannel 0: hanging on and hanging on. It doesn't want to disappear.\n\nChannel 1: Oh,\n\nChannel 0: I'm\n\nChannel 1: I'm so\n\nChannel 0: I'm alright. I'm\n\nChannel 1: sorry.\n\nChannel 0: alright.\n\nChannel 1: Yeah.\n\nChannel 0: I'm I'm good.\n\nChannel 1: Oh, that's good. Yeah. Carrie mentioned that you'd had to go to hospital not longer. I'm very sorry to hear that. I'm glad everything's okay.\n\nChannel 0: Oh, it's on on on the way up.\n\nChannel 1: Yeah. Oh, good.\n\nChannel 0: K.\n\nChannel 1: Good. Well,\n\nChannel 0: No. It's all\n\nChannel 1: hopefully,\n\nChannel 0: good.\n\nChannel 1: a strong recovery. Look. I did have you booked here for a bit of a catch up and do an annual review with you today. Is now gonna be okay?\n\nChannel 0: Yeah. No. That's fine. Yep.\n\nChannel 1: Yep. Beautiful. Well, just to sort of go through things, I do normally send you an email just with a couple of documents attached. If you like, we can just go through, do a bit of an update, and I can send the email to you afterwards where you've got that way you've got\n\nChannel 0: Yeah,\n\nChannel 1: some\n\nChannel 0: mate.\n\nChannel 1: time to\n\nChannel 0: Yeah. No.\n\nChannel 1: kinda\n\nChannel 0: That's\n\nChannel 1: go through it all to make it easier on yourself there.\n\nChannel 0: Yep.\n\nChannel 1: Having a at the moment, are you off work still at the moment? How's everything going otherwise?\n\nChannel 0: No. No. I'm back to work four hours a day, four days a week.\n\nChannel 1: Okay. So not back full time yet?\n\nChannel 0: No. No. That's gonna be down the track a little bit.\n\nChannel 1: Okay.\n\nChannel 0: I'm I'm back on the 95% PRI if I can get them to organize it properly.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. So back to\n\nChannel 1: Yep.\n\nChannel 0: the 95% pay from here on in. So, yeah, that's a little bit more stable than what what I've had. So\n\nChannel 1: Yeah. Perfect.\n\nChannel 0: yeah. So we'd we'd probably if if you wanna get started on that setup the same as Carrie,\n\nChannel 1: Yeah.\n\nChannel 0: we we can start as soon as you wanna get going because\n\nChannel 1: Yep.\n\nChannel 0: I shouldn't I shouldn't drop anymore. And I had been looking I did ask about a review.\n\nChannel 1: Yep.\n\nChannel 0: It's been two years in the making with things that have been happening. But,\n\nChannel 1: Yep.\n\nChannel 0: hopefully, there should be a bit of a rise in coming there somewhere somewhere down the\n\nChannel 1: Okay.\n\nChannel 0: track as soon as I can\n\nChannel 1: Okay.\n\nChannel 0: find out.\n\nChannel 1: Yeah. Perfect. Perfect. So you're back to 95% of your normal full time pay. Did you want me to wait till you go back on a 100%, or did you wanna sort of start the maybe\n\nChannel 0: Well,\n\nChannel 1: the transition\n\nChannel 0: if I if\n\nChannel 1: sort of thing\n\nChannel 0: if\n\nChannel 1: now?\n\nChannel 0: I wait, that could be another twelve months\n\nChannel 1: Okay.\n\nChannel 0: before I get\n\nChannel 1: Yeah.\n\nChannel 0: back to, like I'm not it won't be twelve months, but it'll be a fair\n\nChannel 1: Yep.\n\nChannel 0: way down the track because\n\nChannel 1: Yep.\n\nChannel 0: this is my second month on this setup. And then\n\nChannel 1: Yep.\n\nChannel 0: after that, we'll start building the hours up, but I'm not sure\n\nChannel 1: Yep.\n\nChannel 0: how much they're gonna let me go up each time.\n\nChannel 1: Okay.\n\nChannel 0: So I'm\n\nChannel 1: No. That's\n\nChannel 0: I'm hoping\n\nChannel 1: fine.\n\nChannel 0: for two hours added on every every month that I go back. So, hopefully,\n\nChannel 1: Yep.\n\nChannel 0: within two or three, say, even four months, I\n\nChannel 1: Mhmm.\n\nChannel 0: will be back full time.\n\nChannel 1: Okay.\n\nChannel 0: But it's just a matter of getting the hours up for the four days and then adding the extra day when when I can. So\n\nChannel 1: Yeah. Yep.\n\nChannel 0: I don't exactly\n\nChannel 1: No. That's\n\nChannel 0: know what\n\nChannel 1: okay.\n\nChannel 0: the plan is there. So\n\nChannel 1: Yeah. No. That's okay. Are you comfortable looking at the the trends at your time and strategy now or maybe looking at increase\n\nChannel 0: well, it\n\nChannel 1: I mean, realistically, we can work on the pay that you have at the moment, and then we can always\n\nChannel 0: yeah.\n\nChannel 1: reevaluate it down\n\nChannel 0: That's\n\nChannel 1: the track\n\nChannel 0: right.\n\nChannel 1: and sort of update\n\nChannel 0: Well, that's\n\nChannel 1: it.\n\nChannel 0: that's\n\nChannel 1: Yeah.\n\nChannel 0: what I was thinking of because if I leave\n\nChannel 1: Yep.\n\nChannel 0: it too much longer, I'm I'm not gonna do any good. I'll I'll\n\nChannel 1: No. I\n\nChannel 0: I'll\n\nChannel 1: understand.\n\nChannel 0: lose out. You know?\n\nChannel 1: Yeah. That's okay. Not a problem at all. Do you know what your income is at the moment? What your gross and or take home pay might look like currently?\n\nChannel 0: Just hang on, mate. I've got that paperwork.\n\nChannel 1: That's okay.\n\nChannel 0: They've been all over the place paying me with this PRN. I just I can't follow it. And I'm trying to get them to sit down and have a talk to me, but I can't get anyone to sit down.\n\nChannel 1: No.\n\nChannel 0: And with plus, we've we've just had big changes at the council. They've moved areas around and all this sort of stuff. So it's a I don't think a lot of them know where they are. Anyway, let's have a look here. Okay.\n\nSo the last week's pay, which is really bugging me in the one before, doesn't it? I should I should buy rights be on I should buy rights be on the 95% PR, which is a hundred and thirty four forty less. What do we got here? Let me have a look at some figures.\n\nChannel 1: Do you just have a payslip? Do you wanna just send me the payslip, and I can sort of try and\n\nChannel 0: That\n\nChannel 1: work it\n\nChannel 0: might\n\nChannel 1: out\n\nChannel 0: be\n\nChannel 1: for\n\nChannel 0: what\n\nChannel 1: you?\n\nChannel 0: that might be\n\nChannel 1: Yes?\n\nChannel 0: the way to go\n\nChannel 1: Might save you some some energy there as well. Yeah.\n\nChannel 0: because you you can see exactly, you know, what you're looking\n\nChannel 1: Yep.\n\nChannel 0: at.\n\nChannel 1: Yeah. That's\n\nChannel 0: I\n\nChannel 1: okay.\n\nChannel 0: can read most of this, but I'm just looking for the for the gross. Year to date gross\n\nChannel 1: Yep.\n\nChannel 0: is $8,005.71. That's year to date gross. So what other figure would you need?\n\nChannel 1: I\n\nChannel 0: Oh,\n\nChannel 1: would\n\nChannel 0: sorry.\n\nChannel 1: probably\n\nChannel 0: Hang\n\nChannel 1: be\n\nChannel 0: on\n\nChannel 1: look\n\nChannel 0: here.\n\nChannel 1: yes.\n\nChannel 0: We've got we've got we've got grace for this pay. It's\n\nChannel 1: Yep.\n\nChannel 0: $1,320.50.\n\nChannel 1: Perfect. $30,150 dollars. 50 and 30¢, you said.\n\nChannel 0: Sorry?\n\nChannel 1: You said a 100 sorry. $1,350.13?\n\nChannel 0: $1,300. $1,320.50.\n\nChannel 1: Beautiful.\n\nChannel 0: Sorry.\n\nChannel 1: All\n\nChannel 0: My\n\nChannel 1: good.\n\nChannel 0: my throat's\n\nChannel 1: That's\n\nChannel 0: a\n\nChannel 1: okay.\n\nChannel 0: bit rough at the moment.\n\nChannel 1: No. That's absolutely fine, Colin. It's not a problem at all. What I'll do is I'll get you to send that through to me. I can send you\n\nChannel 0: Yep.\n\nChannel 1: an email after the call. If you shoot it through, I can have a really good look at it for you. We'll make sure it's gonna work. We'll base it on the income that you've got coming in regularly now,\n\nChannel 0: Yeah.\n\nChannel 1: and then we can kind of work out the figures from that for you.\n\nChannel 0: Yeah.\n\nChannel 1: Okay?\n\nChannel 0: That\n\nChannel 1: Yep.\n\nChannel 0: that should be the average that I should be getting from now on anyway once I sort it out.\n\nChannel 1: Okay.\n\nChannel 0: Okay. It's no sense sending you all these other sheets in between because that's that's back around twenty first to the July 27 last year, that payslip.\n\nChannel 1: Yes.\n\nChannel 0: But nothing nothing has changed, but I'm back on the 95, which should be that same that same as what's same as what's on that payslip. It should be the same as what I'm getting now.\n\nChannel 1: Yep. Perfect. No\n\nChannel 0: Should\n\nChannel 1: problem\n\nChannel 0: be.\n\nChannel 1: at all. Yep. That's okay.\n\nChannel 0: Alright.\n\nChannel 1: I\n\nChannel 0: So\n\nChannel 1: will\n\nChannel 0: I'll\n\nChannel 1: work\n\nChannel 0: put\n\nChannel 1: with\n\nChannel 0: that\n\nChannel 1: that\n\nChannel 0: up there.\n\nChannel 1: and all.\n\nChannel 0: I'll scan that and send it to you. Yep.\n\nChannel 1: Perfect. Thank\n\nChannel 0: What\n\nChannel 1: you so much for that.\n\nChannel 0: else\n\nChannel 1: Yeah. No. It's okay.\n\nChannel 0: do\n\nChannel 1: So that's all good. Your I just had to make\n\nChannel 0: you\n\nChannel 1: a\n\nChannel 0: need?\n\nChannel 1: look. You were doing a little bit of sorry. I'm just trying to remember. Are you were you doing a bit of sales you were you were sales sucking a $100 per week. Are you still\n\nChannel 0: Yeah, mate.\n\nChannel 1: is\n\nChannel 0: I've\n\nChannel 1: that\n\nChannel 0: I've\n\nChannel 1: still\n\nChannel 0: been\n\nChannel 1: coming\n\nChannel 0: up\n\nChannel 1: out?\n\nChannel 0: to a 100.\n\nChannel 1: Uh-huh.\n\nChannel 0: That's still coming out. Yep.\n\nChannel 1: Still coming\n\nChannel 0: Nothing\n\nChannel 1: out.\n\nChannel 0: nothing's\n\nChannel 1: Perfect.\n\nChannel 0: changed. It's just that I'm losing\n\nChannel 1: Yep.\n\nChannel 0: money.\n\nChannel 1: Yeah. That's okay. That's all good. We will try and see if we can fix it up for you. K?\n\nAll good. And just sort of looking at your role and everything, you said you're back to work four hours per day for four days, and you mentioned\n\nChannel 0: Yep.\n\nChannel 1: you should sort of be picking up hours gradually moving forward there as well.\n\nChannel 0: Yeah.\n\nChannel 1: Is there any changes to what you do for work? Like, have they put you on lighter duties? Are\n\nChannel 0: Just\n\nChannel 1: you more admin\n\nChannel 0: on light\n\nChannel 1: or anything?\n\nChannel 0: duties. Yeah.\n\nChannel 1: Yep.\n\nChannel 0: I'm on\n\nChannel 1: Okay.\n\nChannel 0: light duty. So, virtually, the the certificate of capacity that they've got from the the doctor and the physio,\n\nChannel 1: Yep.\n\nChannel 0: they looked at they my boss looked at that, and she said, jeez, they're getting a bit with it. And I said, what do you mean? She said, well, they're letting me do a lot. I said, well, that's that's what we organized. And\n\nChannel 1: Yeah.\n\nChannel 0: I thought, you know, well, that's what I think I can handle. And virtually, the capacity said virtually work to capacity. So we'll do what I can do, and then if it starts to upset me, I can pull up and have a break. You know what I mean?\n\nChannel 1: Mhmm. Yeah.\n\nChannel 0: But they said, not not not. We won't be doing that. We're gonna make it a lot harder, a lot stricter. So virtually, I can't do anything\n\nChannel 1: Okay.\n\nChannel 0: other than paperwork.\n\nChannel 1: Wow. Yeah. Wow.\n\nChannel 0: They\n\nChannel 1: Four\n\nChannel 0: they\n\nChannel 1: hours\n\nChannel 0: just worried\n\nChannel 1: of paperwork,\n\nChannel 0: because\n\nChannel 1: four\n\nChannel 0: it's\n\nChannel 1: days a week.\n\nChannel 0: because it's my back. Yeah. They just don't\n\nChannel 1: Yes.\n\nChannel 0: they don't wanna take the risk of of doing anything and and\n\nChannel 1: Yeah.\n\nChannel 0: hurting it, which I get, but it's just a frustrating because with where we work, which I'm supposed to have two blokes underneath me, but I'm really only got one at the moment because the other blokes,\n\nChannel 1: Yeah.\n\nChannel 0: not one of them is hurting himself. And the bloke they put in his place, he's not very reliable. So\n\nChannel 1: Yep.\n\nChannel 0: it's really back to one bloke doing all the work, and it's pretty bloody hard. But\n\nChannel 1: Yeah.\n\nChannel 0: that's not your issue, but it's just, you\n\nChannel 1: No.\n\nChannel 0: know,\n\nChannel 1: That's\n\nChannel 0: one of\n\nChannel 1: okay.\n\nChannel 0: those things. But\n\nChannel 1: Yeah. No. Not a problem at all. That's all good. Perfect.\n\nAnd I know just this sort of assets and liabilities, having a look at what we had here. Sorry. I'm just going through and reconfirming what I've got. My computer's a little bit slow this afternoon. Gotta love technology when it wants to go and work.\n\nChannel 0: Yeah. Alright.\n\nChannel 1: Every time I change screens, it freezes on me, which is a little bit annoying.\n\nChannel 0: I don't know. I think I don't know whether it's just you. I think there's something going on with the whole system everywhere because there's been some odd things going on with our computer. Now\n\nChannel 1: Yeah.\n\nChannel 0: micro Microsoft 10 or something is they finished they they don't there's no support for that anymore. So I've just noticed within the last couple of months since that's they've started sending an email saying there's no support for that anymore.\n\nChannel 1: Yeah.\n\nChannel 0: The bloke that looks after our computer, he he does virtually something with Microsoft, and he updates it when he thinks that deems necessary to get things going again.\n\nChannel 1: Yeah.\n\nChannel 0: But I haven't spoken to him about it yet, but I've just noticed lately that some funny things are starting to happen, and I'm thinking that's Microsoft playing\n\nChannel 1: Yep.\n\nChannel 0: around with it to make me update.\n\nChannel 1: Yep.\n\nChannel 0: You know what I mean?\n\nChannel 1: Yep.\n\nChannel 0: And then that's that's all I can put it down to. It's probably not\n\nChannel 1: Yeah.\n\nChannel 0: right, but that's definitely how it sort of seems to me.\n\nChannel 1: Yeah. No.\n\nChannel 0: You\n\nChannel 1: Absolutely.\n\nChannel 0: know? We\n\nChannel 1: I\n\nChannel 0: we\n\nChannel 1: do\n\nChannel 0: want\n\nChannel 1: I\n\nChannel 0: we want you to\n\nChannel 1: do\n\nChannel 0: go\n\nChannel 1: agree.\n\nChannel 0: to the next one virtually is what they're saying. So we're gonna\n\nChannel 1: Absolutely. We're gonna make it go\n\nChannel 0: Too much\n\nChannel 1: slow\n\nChannel 0: control.\n\nChannel 1: so you have to.\n\nChannel 0: Yeah. They got too\n\nChannel 1: Absolutely.\n\nChannel 0: much control. They ain't too much.\n\nChannel 1: Just looking at your assets and liabilities I have here, your main primary\n\nChannel 0: Yep.\n\nChannel 1: residence, we had an increased value on that of about 450,000. Is that the kind of value you put on your house at the moment?\n\nChannel 0: I'd say that'd be pretty close. Yeah.\n\nChannel 1: Yep.\n\nChannel 0: What\n\nChannel 1: Perfect.\n\nChannel 0: whatever I don't have to you've been speaking with Carrie, so if there's any\n\nChannel 1: Yeah.\n\nChannel 0: change on her side, it'll be the same to me. So\n\nChannel 1: Yep. That's kind of where I'm pulling all of it from. It's all good.\n\nChannel 0: yeah. Yeah.\n\nChannel 1: And\n\nChannel 0: Yeah. So the\n\nChannel 1: and\n\nChannel 0: virtually, it's the same. Yeah.\n\nChannel 1: yep. Yep. That's cool. And we had the loan, loan on the property there. You had about 60,000 owing on the mortgage still.\n\nIs that still fairly accurate?\n\nChannel 0: I think that's I think that's dropping on a few bit. I don't think I can get that on here. Hang on.\n\nChannel 1: That's okay.\n\nChannel 0: Let me just have a quick look. No. I haven't got anything on there that I can thanks.\n\nChannel 1: That's okay. We can leave it at 60\n\nChannel 0: So. I\n\nChannel 1: thousand.\n\nChannel 0: just\n\nChannel 1: That's not a problem at all.\n\nChannel 0: because I'm I'm sure it's beyond the just over 50.\n\nChannel 1: Yep.\n\nChannel 0: Somewhere\n\nChannel 1: That's\n\nChannel 0: around\n\nChannel 1: okay.\n\nChannel 0: there anyway. So\n\nChannel 1: Yep.\n\nChannel 0: I think\n\nChannel 1: That's alright.\n\nChannel 0: I'm pretty sure it is.\n\nChannel 1: Yep. Do you want me to just put it down and say 55 at the moment just as an estimate?\n\nChannel 0: Yeah. That that'd be pretty close with Dragon.\n\nChannel 1: Yep. Perfect. Not a problem at all. There we go. Beautiful.\n\n55. Lovely. I've got contents there. We've got the same value of about 40,000.\n\nChannel 0: Yeah.\n\nChannel 1: I'd probably\n\nChannel 0: Nothing\n\nChannel 1: say it's\n\nChannel 0: much\n\nChannel 1: about the same. Yep.\n\nChannel 0: nothing much has changed, mate. No.\n\nChannel 1: That's okay. Nissan X Trail, we had about 27,000, value on that one.\n\nChannel 0: Well, I suppose we leave it the same.\n\nChannel 1: Yep.\n\nChannel 0: It it might it might\n\nChannel 1: Perfect.\n\nChannel 0: be it probably would have dropped, but, I mean, I don't know how much.\n\nChannel 1: Yeah. That's okay. Cars can drop in value at all sorts of rates, and sometimes they increase in value depending on, you know, who's buying and what they're after and what's going on in the market\n\nChannel 0: Yeah.\n\nChannel 1: there. Yeah.\n\nChannel 0: Yeah. Exactly. Yeah.\n\nChannel 1: I've also got your savings. We did have it noted about 18,000 in savings. Do you know if that's still fairly the right accurate amount?\n\nChannel 0: I think that's pretty close\n\nChannel 1: Yep.\n\nChannel 0: because Carrie was yeah. Carrie's just talking about what she's got for the kitchen and that. So I'm pretty\n\nChannel 1: Yep.\n\nChannel 0: sure it's still around it's around that or up to 20 or something, but we've\n\nChannel 1: Okay.\n\nChannel 0: just, yeah, we've just spent a little so probably 18,000 would be pretty right.\n\nChannel 1: Okay. Accurate. Yeah. Perfect.\n\nChannel 0: Yeah.\n\nChannel 1: Excellent. Lovely. And just updating the estate planning side of things. I'm sorry. I'm just double checking in my last fact find here.\n\nI don't have it noted whether you guys have ever drawn up a will at all. Have you ever spoken to a solicitor that had a will and everything drawn\n\nChannel 0: Yep.\n\nChannel 1: up? Yep.\n\nChannel 0: Yep.\n\nChannel 1: Yep.\n\nChannel 0: Nick, Carrie\n\nChannel 1: Perfect.\n\nChannel 0: works for solicitor.\n\nChannel 1: Yeah.\n\nChannel 0: Yep. We've got all all got all that done.\n\nChannel 1: Beautiful. It's really important to have all updated. You wouldn't believe the amount of times I get the word no. Is it important? Yes.\n\nIt is. It's very important, actually.\n\nChannel 0: Well, yeah. Well, that's it. Well, Carrie working there. It's just something that we've sort of, you know, made sure that we've got done and trying\n\nChannel 1: Yeah.\n\nChannel 0: to do it the easiest and best way possible. So\n\nChannel 1: Absolutely. Most definitely. Now thinking forward about our because we're updating the advice and everything there as well. So thinking about goals wise, what age are you sorta hoping that you would like to be able to fully retire and start working and enjoy those years?\n\nChannel 0: Well, I've been saying 65\n\nChannel 1: Yep.\n\nChannel 0: that I'd like to retire,\n\nChannel 1: Mhmm.\n\nChannel 0: but I'm thinking it might be into into the 6060 because my year comes up in March at work.\n\nChannel 1: Mhmm.\n\nChannel 0: And virtually, I I would stay working until oh, what is it? '65. I've only got well, this year, I'm 63. So two years two years to go as such.\n\nChannel 1: Mhmm.\n\nChannel 0: So I'm I'm thinking probably three years because, yeah, finish at, like, my year starts in in March,\n\nChannel 1: Yep.\n\nChannel 0: the March 7. So I wouldn't I wouldn't I wouldn't retire until the August for the tax tax benefits there. You know what I mean?\n\nChannel 1: Yes.\n\nChannel 0: So\n\nChannel 1: Yeah.\n\nChannel 0: I'd\n\nChannel 1: Makes\n\nChannel 0: I'd sort\n\nChannel 1: sense.\n\nChannel 0: of hang on until the August of that year if I if I if I had a choice\n\nChannel 1: Yep.\n\nChannel 0: and just sort of make it break it down a little bit that way. So\n\nChannel 1: Yep. Yep. Most definitely. So we're thinking when you turn 66. So that'll be August\n\nChannel 0: yeah.\n\nChannel 1: when\n\nChannel 0: 60\n\nChannel 1: you turn\n\nChannel 0: six,\n\nChannel 1: 60\n\nChannel 0: you know,\n\nChannel 1: six.\n\nChannel 0: or something\n\nChannel 1: Yep.\n\nChannel 0: like something like that.\n\nChannel 1: Yep. That's okay.\n\nChannel 0: Yep.\n\nChannel 1: That's not a problem at all. And, look, if that goal changes, that's absolutely okay. It's not a\n\nChannel 0: Yep.\n\nChannel 1: problem. We can always alter things for you. Okay?\n\nChannel 0: Yeah. Yep. Oh, yeah.\n\nChannel 1: Perfect. Now one of the things I wanna sorta look at as well is looking at the sort of risk that you are taking because you are getting closer to accessing super. You sort of got that three year time horizon now. So at\n\nChannel 0: Yes.\n\nChannel 1: the moment,\n\nChannel 0: Yes.\n\nChannel 1: you are in a growth portfolio, which means you are taking a bit more risk in the market. I think we did sort of talk about this last year.\n\nChannel 0: Yes.\n\nChannel 1: You are about 80% invested in growth assets, so that means that you've got more of those Australian shares, international shares, listed properties, and some commodities, which works both ways, and\n\nChannel 0: Yep.\n\nChannel 1: then sort of 20% defensive lower risk areas. So as you are getting closer, by staying in that kind of environment, you do risk a bit of a big dip just as you're wanting to maybe retire. And because you\n\nChannel 0: Yes.\n\nChannel 1: have had your surgery on your back and you have had some health concerns, there may be\n\nChannel 0: Yes.\n\nChannel 1: a point where you might need to take some money a bit earlier. So it would probably be good to start maybe reducing that risk level a little bit now. If you did, say, see a bit of a dip in your portfolio in the next sort of one to two years, how might that sort of feel? If you if it fell by 20%, how do you think it might be feeling?\n\nChannel 0: That wouldn't worry me.\n\nChannel 1: It wouldn't?\n\nChannel 0: That wouldn't worry me because I I know I know that I'm doing a lot better with you guys in than the long run than where I was. So\n\nChannel 1: Yes.\n\nChannel 0: just being that bit more careful would make sense, you know, like what you're saying.\n\nChannel 1: Yes.\n\nChannel 0: So it's it's not gonna worry me to drop down a little bit with the risk with the risk part of it at all. It's not, you\n\nChannel 1: Yep.\n\nChannel 0: know, it's not a concern for me. So\n\nChannel 1: Yep.\n\nChannel 0: I'd\n\nChannel 1: That's\n\nChannel 0: I'd\n\nChannel 1: okay.\n\nChannel 0: rather be just that, yeah, just that bit safer. And and, I mean, I know nothing. Nothing's a 100% safe. But, yeah, I just\n\nChannel 1: Yeah.\n\nChannel 0: if we drop it down a bit I don't know what you I know you can't say too much, but\n\nChannel 1: No. That's okay. You're fine. Yeah.\n\nChannel 0: you were saying what what 20% or something or\n\nChannel 1: Yeah. So and and, look, what what we're sort of looking at is sort of aiming we we don't wanna see these sorts of dips happen, but we do know they we do know they will happen. They've happened to the GFC. They happen again in COVID. We've\n\nChannel 0: Yeah.\n\nChannel 1: they've happened all the time every couple of years.\n\nChannel 0: Yes.\n\nChannel 1: We expect something quite major.\n\nChannel 0: Something\n\nChannel 1: What\n\nChannel 0: happens.\n\nChannel 1: I sort\n\nChannel 0: Yeah.\n\nChannel 1: of try to, yeah, what I sort of try to look at is because part of our job is to mitigate risk as much as we possibly can, it is to be as you are getting closer and closer to accessing your sleep that we start to maybe reduce the risk level a little bit there, put more defensive investments up to help smooth out those market fluctuations a little bit. So at the time you're about to turn 66, when you're thinking, hey. I'd really like to retire now, that we're not gonna stay you know, you know, your portfolio is not gonna go through a really big sort of between 20 to 40 or 50% drop. So you're cementing losses to draw out funds. That was probably one of the biggest things that happened in the GFC was a lot of people were retiring, and they retired on really great balances initially, but then the GFC hit.\n\nChannel 0: Yep.\n\nChannel 1: And they were cementing losses and took money out, and that's definitely put a little bit of scare out there. So it is really important that we review the risk level and maybe start to reduce it back a bit. And we could sort of start by just bringing it back a little bit. So,\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: Yep.\n\nChannel 1: mean, six you've still\n\nChannel 0: I'm\n\nChannel 1: got,\n\nChannel 0: I'm\n\nChannel 1: you\n\nChannel 0: quite\n\nChannel 1: know,\n\nChannel 0: happy.\n\nChannel 1: what, that\n\nChannel 0: I'm quite\n\nChannel 1: three,\n\nChannel 0: happy to do that. Yeah.\n\nChannel 1: yeah,\n\nChannel 0: So\n\nChannel 1: that three ideas at the moment. I\n\nChannel 0: yep.\n\nChannel 1: could just bring you back by 10%. We look at more of a balanced growth portfolio. But\n\nChannel 0: Mhmm.\n\nChannel 1: instead of having, like, an actively managed portfolio where we're taking more risk and expecting investment managers to take more risk to outperform the market, we could look at something more of a passive portfolio for you. So\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: we just\n\nChannel 0: That's\n\nChannel 1: reduce\n\nChannel 0: fine.\n\nChannel 1: those growth investments by 10%. We look at something more passive, which is meant to participate in the market and track certain indexes, which can be a bit more low cost as well and can\n\nChannel 0: Yep.\n\nChannel 1: tend to perform better than active management styles. Do you want\n\nChannel 0: Yep.\n\nChannel 1: me to look at something like that for\n\nChannel 0: Yeah.\n\nChannel 1: you?\n\nChannel 0: No. That'd be fine.\n\nChannel 1: Yep.\n\nChannel 0: Yeah.\n\nChannel 1: Yep.\n\nChannel 0: That sounds good.\n\nChannel 1: Beautiful. Fantastic. Well, I'll definitely look at that. It'll be the balanced growth sort of environment. So you'll see roughly 70% still in those growth investments, and then we still have about 30% in defensive areas, like cash, bonds, fixed interest.\n\nWe still want income for compounding. And we always like to have a little bit of, like, gold and or silver in our portfolios. It's good to have some\n\nChannel 0: Yeah.\n\nChannel 1: commodities. They work both ways. They're growth for you, but they also can be quite defensive in nature when they need to be as well. Does that all make sense?\n\nChannel 0: Yeah. No. It sounds\n\nChannel 1: Yep.\n\nChannel 0: good.\n\nChannel 1: Beautiful. Beautiful. Well, I'll look at doing that for you. That's absolutely perfect. I've got most of the things I do sort of need here for you.\n\nJust want to go through and give you a bit of an update on your super as well because it's\n\nChannel 0: Yes.\n\nChannel 1: important to I'll send this DocuSign through to you now as well. So when you do get to your emails, it is there for you. My computer's having a minute, so it might send shortly. But when after the call, it'll be in your email for you. Sorry,\n\nChannel 0: Yeah.\n\nChannel 1: Colin.\n\nChannel 0: That's alright.\n\nChannel 1: At the moment, having a look at your your portfolio, everything has generally done quite well. Over the course of the last twelve months, you are up by 6.06%. In a growth portfolio, we're generally aiming for about seven to 9%. You're taking a bit more risk. You wanna get greater returns there.\n\nIt is a little bit underperformed from where we would like to see it with that kind of portfolio, and it's basically because of the Bannalong in there. So you've got the Bannalong Australian Equities in there. Unfortunately, that active manager has had some trouble in the last few months there. One of their underlying investments that they'd invested in has not performed well. Some news came out to the market where they were being a bit dishonest, and it meant that\n\nChannel 0: Mhmm. Yep.\n\nChannel 1: Stan Along had to go back and review that one. So\n\nChannel 0: Yep.\n\nChannel 1: I did wanna,\n\nChannel 0: Yep.\n\nChannel 1: as part of the review, let you know we are gonna remove that from your portfolio. But\n\nChannel 0: Yep.\n\nChannel 1: all in all, a 6% return is still quite good. And when you look at that as a dollar figure, the earnings plus the growth is over $23,040. So it's\n\nChannel 0: In\n\nChannel 1: still\n\nChannel 0: the\n\nChannel 1: done\n\nChannel 0: twelve\n\nChannel 1: quite\n\nChannel 0: months.\n\nChannel 1: well in the twelve months. Yeah. So it has still worked. It has still\n\nChannel 0: That's\n\nChannel 1: performed\n\nChannel 0: alright.\n\nChannel 1: just\n\nChannel 0: I'm\n\nChannel 1: not\n\nChannel 0: happy\n\nChannel 1: to\n\nChannel 0: with\n\nChannel 1: the level\n\nChannel 0: that.\n\nChannel 1: with, like, yeah. Yep.\n\nChannel 0: Yeah.\n\nChannel 1: We wanna\n\nChannel 0: No.\n\nChannel 1: keep\n\nChannel 0: I got\n\nChannel 1: that going.\n\nChannel 0: yeah. My word.\n\nChannel 1: Beautiful.\n\nChannel 0: No. That's\n\nChannel 1: So I'll\n\nChannel 0: good.\n\nChannel 1: update the investments there as well as we'll keep that PTR strategy for you. Okay?\n\nChannel 0: Yep. Yep. Not a\n\nChannel 1: Per\n\nChannel 0: problem.\n\nChannel 1: perfect. Perfect. What else? I've got your updated balance. So as of the February 25, which is yesterday, the balance\n\nChannel 0: Yep.\n\nChannel 1: in your super account was 32440888, which is fantastic.\n\nChannel 0: $3.20\n\nChannel 1: And you've\n\nChannel 0: 4,000.\n\nChannel 1: also got\n\nChannel 0: I'm sorry? $324,000\n\nChannel 1: three three hundred and twenty four thousand four hundred and eight.\n\nChannel 0: 408.\n\nChannel 1: Yeah.\n\nChannel 0: Right. Okay. So it's balance. Yeah. Okay.\n\nChannel 1: I'll let you\n\nChannel 0: Great.\n\nChannel 1: know what it was last year just so you can compare as well. $20.20 last\n\nChannel 0: Pick\n\nChannel 1: review\n\nChannel 0: the piece of\n\nChannel 1: was\n\nChannel 0: paper.\n\nChannel 1: there.\n\nChannel 0: I can't bloody write them. So\n\nChannel 1: That's\n\nChannel 0: that one's\n\nChannel 1: okay.\n\nChannel 0: 20\n\nChannel 1: I've got\n\nChannel 0: six\n\nChannel 1: this will\n\nChannel 0: and\n\nChannel 1: be\n\nChannel 0: 20\n\nChannel 1: in the in the review documents for you. I will\n\nChannel 0: yeah.\n\nChannel 1: make sure\n\nChannel 0: Okay.\n\nChannel 1: that that's in there so you can see it as well.\n\nChannel 0: Yep.\n\nChannel 1: But last review we had was 2023 for the balance there, and that's when we still had two funds. So 2335539119547. Perfect. So last review, you had\n\nChannel 0: Yep.\n\nChannel 1: 253,101, and then we've increased from there to 324. So\n\nChannel 0: Beautiful.\n\nChannel 1: that's a good increase all in all. That's\n\nChannel 0: That\n\nChannel 1: contributions\n\nChannel 0: is that is good.\n\nChannel 1: and your growth. Yeah.\n\nChannel 0: Yep.\n\nChannel 1: Yep.\n\nChannel 0: Yep. That's\n\nChannel 1: Beautiful.\n\nChannel 0: fantastic.\n\nChannel 1: We've also got your life insurance and your TPD cover there. So you've got your life\n\nChannel 0: Yep.\n\nChannel 1: cover.\n\nChannel 0: That that\n\nChannel 1: Some\n\nChannel 0: doesn't\n\nChannel 1: insured\n\nChannel 0: need to change, does it? Because that's\n\nChannel 1: it doesn't\n\nChannel 0: is that it's\n\nChannel 1: it\n\nChannel 0: index\n\nChannel 1: doesn't\n\nChannel 0: in\n\nChannel 1: have to. It is. It\n\nChannel 0: it\n\nChannel 1: does continue to increase.\n\nChannel 0: or\n\nChannel 1: I am a little bit worried about the amount you are paying\n\nChannel 0: something.\n\nChannel 1: for that. So the current amount you've\n\nChannel 0: You\n\nChannel 1: paid for this for this year is 10\n\nChannel 0: know?\n\nChannel 1: thousand $443 and\n\nChannel 0: Yeah.\n\nChannel 1: 72¢. So it is quite high. Thinking about the life and the TPD cover that you do have, I'll start with the life cover first. But if you\n\nChannel 0: Yeah.\n\nChannel 1: were to pass away, the benefit, I believe, is to be paid all out to Carrie.\n\nChannel 0: Yep.\n\nChannel 1: And if you pass away, your super is also paid out. So if we look at the two together, the benefit is 327,302 plus your current super balance essentially means that she receives 651,710. If you were to pass away, do you think that is the amount you would like to have covered, or do you think with your life cover, we could reduce that back a little bit to maybe cover the mortgage or even just bring it back to maybe a a little bit less? And as your super balance is increasing, that could provide greater benefit. Or do you wanna keep it as it is?\n\nIt's completely fine if you want to.\n\nChannel 0: So we're looking at if I died 03/27\n\nChannel 1: Mhmm.\n\nChannel 0: and then plus the super, which is $3.24.\n\nChannel 1: Yep.\n\nChannel 0: Is that correct?\n\nChannel 1: Yep.\n\nChannel 0: So those two together, 600\n\nChannel 1: Yep.\n\nChannel 0: and 40, 600\n\nChannel 1: Yeah. So that's $6.51 when I add them together for you.\n\nChannel 0: and 50. Look. I'm not yeah. I'm not trying to be rude to carry or anything, but if\n\nChannel 1: No.\n\nChannel 0: she'd be she'd be happy with $50. You know? Like\n\nChannel 1: Yeah. Yeah. I mean, the amount of cover\n\nChannel 0: no. I think\n\nChannel 1: is fine if you wanna keep it. I'm just worried about the amount you are paying for it because you yeah. The\n\nChannel 0: so\n\nChannel 1: insurances\n\nChannel 0: so\n\nChannel 1: did cost about 10\n\nChannel 0: yeah.\n\nChannel 1: thousand 400 this year. So\n\nChannel 0: Yeah. I I get it. I get it.\n\nChannel 1: yeah.\n\nChannel 0: Yeah. That's a hard one.\n\nChannel 1: Do you wanna have a bit of a chat to her and find out, you know, what what the comfort level is, what you guys\n\nChannel 0: Well,\n\nChannel 1: would want, or\n\nChannel 0: I'm\n\nChannel 1: what\n\nChannel 0: I'm\n\nChannel 1: she\n\nChannel 0: I'm\n\nChannel 1: might need?\n\nChannel 0: yeah. I'm\n\nChannel 1: Yeah.\n\nChannel 0: I'm I'm sort of of the opinion. I'd I'd rather pay a bit more now\n\nChannel 1: Yep.\n\nChannel 0: if she's gonna be covered for a little bit more just\n\nChannel 1: Yep.\n\nChannel 0: so that she doesn't have to worry,\n\nChannel 1: Yeah.\n\nChannel 0: obviously. But still, if we get if we could get back to around 500,000 or 550 even\n\nChannel 1: Yep. Between\n\nChannel 0: or\n\nChannel 1: Super\n\nChannel 0: something\n\nChannel 1: Balance\n\nChannel 0: like that,\n\nChannel 1: and\n\nChannel 0: that's\n\nChannel 1: life\n\nChannel 0: still pretty\n\nChannel 1: insurance.\n\nChannel 0: good. That's that's still\n\nChannel 1: Yep.\n\nChannel 0: pretty good sort of a windfall,\n\nChannel 1: Yep.\n\nChannel 0: isn't that sort of thing?\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: Yep. Would you like\n\nChannel 0: do do\n\nChannel 1: me\n\nChannel 0: you\n\nChannel 1: to\n\nChannel 0: think\n\nChannel 1: get\n\nChannel 0: that do you think that would would make that much difference? Just that amount? Or\n\nChannel 1: I can have a look for you. I can obtain a quote for you to reduce the life cover back so that the life cover and your super balance equals about 500,000 or $5.50 for you. I can do the $5.50.\n\nChannel 0: Somewhere around there. Yeah.\n\nChannel 1: Yep. And I could do the 500 as well. I can do both quotes,\n\nChannel 0: Because\n\nChannel 1: and we\n\nChannel 0: the\n\nChannel 1: can\n\nChannel 0: the money\n\nChannel 1: look at\n\nChannel 0: I saved\n\nChannel 1: the total.\n\nChannel 0: there can then go back can go then go back into my super, can't\n\nChannel 1: Yeah. Absolutely.\n\nChannel 0: it?\n\nChannel 1: Yeah.\n\nChannel 0: So either\n\nChannel 1: Perfect.\n\nChannel 0: way, she's not she's not gonna miss out.\n\nChannel 1: No. Definitely not. Definitely\n\nChannel 0: Yeah.\n\nChannel 1: not. I can obtain the two quotes there for you. Once I've got them through, I'll email them to you,\n\nChannel 0: Yep.\n\nChannel 1: and then you can have a look at them and let me know what you wanna do moving forward. You do wanna incorporate a reduction of the insurances or whether you wanna\n\nChannel 0: Mhmm.\n\nChannel 1: keep them as is. If we do keep them, I will need to factor that into the advice. So it means we'll leave more\n\nChannel 0: Yes.\n\nChannel 1: money in the accumulation side, but that is okay.\n\nChannel 0: Yep.\n\nChannel 1: You also have a larger balance, so it's\n\nChannel 0: Yep.\n\nChannel 1: not\n\nChannel 0: Okay.\n\nChannel 1: it\n\nChannel 0: Alright.\n\nChannel 1: shouldn't\n\nChannel 0: Yep.\n\nChannel 1: be too bad. Okay?\n\nChannel 0: Alright. Not a\n\nChannel 1: Beautiful. The other thing you do have there is the TPD component.\n\nChannel 0: problem.\n\nChannel 1: Now TBD is a bit of a funny one. TBD pays out a lump sum benefit or an income stream if in the event you were to become totally permanently disabled. You've\n\nChannel 0: Yeah.\n\nChannel 1: got the same level of cover there, but TBD is taxed if you do to claim on it and you're under 60. The\n\nChannel 0: Yeah.\n\nChannel 1: benefit is it\n\nChannel 0: Gotcha.\n\nChannel 1: doesn't matter for you because you're over\n\nChannel 0: That's\n\nChannel 1: 60.\n\nChannel 0: right. I'm over. Yeah.\n\nChannel 1: So\n\nChannel 0: Yep.\n\nChannel 1: you would receive your benefit completely tax free. Did you want\n\nChannel 0: Yep.\n\nChannel 1: me to do do the same thing to the TBD benefit just to show you the difference in the cost, and then you can let me know what you wanna do.\n\nChannel 0: Yeah. That might be worth yeah. Might be\n\nChannel 1: Yep.\n\nChannel 0: worth\n\nChannel 1: Yep.\n\nChannel 0: looking at.\n\nChannel 1: That's okay. I mean, if you decide\n\nChannel 0: Yep.\n\nChannel 1: you wanna keep them exactly the same, that's completely fine. But it might just be worth having a conversation with Carrie and going,\n\nChannel 0: Yep.\n\nChannel 1: hey.\n\nChannel 0: Yeah.\n\nChannel 1: Look.\n\nChannel 0: Yeah.\n\nChannel 1: This\n\nChannel 0: Yep.\n\nChannel 1: is what we've got. This is what it is. What do you need? What do you actually think is appropriate\n\nChannel 0: Yep.\n\nChannel 1: for\n\nChannel 0: Yeah.\n\nChannel 1: you if\n\nChannel 0: Yeah. Well\n\nChannel 1: if I passed away? So\n\nChannel 0: yeah. I I\n\nChannel 1: yeah.\n\nChannel 0: I I wanna leave her, you know, like, financially safe, if you know what I mean.\n\nChannel 1: Absolutely.\n\nChannel 0: Or\n\nChannel 1: Definitely.\n\nChannel 0: she she's saying, well, you gotta look after yourself, mate.\n\nChannel 1: I'm\n\nChannel 0: She's\n\nChannel 1: exactly\n\nChannel 0: not\n\nChannel 1: the same. Yep. It's funny because my husband's from from down south near Young, and I actually had to ask him the question on the weekend. We were looking at our wheels and updating things, and I actually had to ask him. He was like, hey.\n\nYour family's not home here. Like, what happens if you\n\nChannel 0: anyway.\n\nChannel 1: pass away? Do you want me to\n\nChannel 0: Yes.\n\nChannel 1: bury you here? Do you want to be cremated? Do you wanna go back with your family? Like,\n\nChannel 0: It's\n\nChannel 1: what\n\nChannel 0: it's\n\nChannel 1: do you\n\nChannel 0: fine.\n\nChannel 1: want?\n\nChannel 0: It's the thing it's something you need to know. Exactly.\n\nChannel 1: Correct. And I want\n\nChannel 0: Yeah.\n\nChannel 1: it in the will for him as well because I don't you know, if anything happened, his family\n\nChannel 0: Well\n\nChannel 1: could come up and go, hey. Well, he's gotta come home. And if it's not in the will, it's not, you know,\n\nChannel 0: yeah. Well,\n\nChannel 1: there.\n\nChannel 0: it's\n\nChannel 1: So\n\nChannel 0: probably better off not to even put it in the will, but put it make sure that people know.\n\nChannel 1: Yes.\n\nChannel 0: Put it in some\n\nChannel 1: Yeah.\n\nChannel 0: sort of paperwork, but make sure that people know so that he's\n\nChannel 1: Absolutely.\n\nChannel 0: got an envelope. When he passes away, God forbid,\n\nChannel 1: Yes.\n\nChannel 0: you open up that envelope, and it tells you everything he wants you to do for him.\n\nChannel 1: Yes.\n\nChannel 0: Alright?\n\nChannel 1: Yep.\n\nChannel 0: So that that\n\nChannel 1: Absolutely.\n\nChannel 0: that tells you because a lot of times sometimes people do go and they read the rule first or whatever,\n\nChannel 1: Yeah.\n\nChannel 0: but it's it's it's a how do you say? It's a time consuming thing sort of thing, and you've got to organize\n\nChannel 1: Yes.\n\nChannel 0: it, and you've gotta get in there. Whereas if you've got the envelope at home, you know it's there and you're filing and you just go, right, yo, you know, Fred's gone sort of thing\n\nChannel 1: Yeah.\n\nChannel 0: or whatever. I've\n\nChannel 1: Yeah.\n\nChannel 0: gotta open this envelope and see what he wanted. Because\n\nChannel 1: Yep.\n\nChannel 0: a lot of times, what what I've seen,\n\nChannel 1: Mhmm.\n\nChannel 0: like working at the cemetery, I hear a lot of stories, but from what I've seen is that some of the families don't read the will until after the funeral. By\n\nChannel 1: Yeah.\n\nChannel 0: then, it's too late if they wanted to be cremated and they've buried them or if they\n\nChannel 1: Yep.\n\nChannel 0: wanted to be buried, but they've cremated them. You know what\n\nChannel 1: Yep.\n\nChannel 0: I mean? But it's for ease of things and whatever. But\n\nChannel 1: Yeah.\n\nChannel 0: the you know, I'm terrified of fires, you know, or something like this. It's just silly stuff, but it is important an an important area to worry about. And and I just I just think you're better off to have an envelope, you know, upon my passing, you open that up. And everyone knows where it is, but also talk to everyone and saying, this is\n\nChannel 1: Yes.\n\nChannel 0: what he wants.\n\nChannel 1: Yes. Absolutely. Most\n\nChannel 0: This\n\nChannel 1: definitely.\n\nChannel 0: is what he's written down. This is what what he's told me. You don't\n\nChannel 1: Yeah.\n\nChannel 0: you know, you just say, this is what he wanted. And,\n\nChannel 1: Yeah.\n\nChannel 0: you know, you're gonna\n\nChannel 1: Absolutely.\n\nChannel 0: you're gonna be in control anyway, mate. So, yeah,\n\nChannel 1: Yeah.\n\nChannel 0: that that's\n\nChannel 1: I\n\nChannel 0: the\n\nChannel 1: just\n\nChannel 0: sort of thing that, you know, we just see that a lot. And I\n\nChannel 1: yeah.\n\nChannel 0: just think the wheel is a good thing, but for that particular item, I just think you're better off to have have that information\n\nChannel 1: Have something separate.\n\nChannel 0: separate.\n\nChannel 1: Yeah. Yep. It is a conversation that he is having with his family at the moment as well as we're kind of updating\n\nChannel 0: That's it.\n\nChannel 1: everything.\n\nChannel 0: I'm\n\nChannel 1: Just to say they're aware\n\nChannel 0: oh,\n\nChannel 1: of\n\nChannel 0: man.\n\nChannel 1: what his wishes\n\nChannel 0: Yeah.\n\nChannel 1: are because I figured,\n\nChannel 0: Yes.\n\nChannel 1: like, it's gotta come from you. Your family needs to understand that I love his family.\n\nChannel 0: Yes.\n\nChannel 1: We get on so well, but these sorts of things bring out\n\nChannel 0: That's\n\nChannel 1: the worst\n\nChannel 0: right.\n\nChannel 1: of people. So yeah.\n\nChannel 0: And and you'll do exactly what he says,\n\nChannel 1: Yeah.\n\nChannel 0: and the family can say, well, he wouldn't have wanted that. And you say, look. I'm sorry. This is what he wanted.\n\nChannel 1: Correct. Yeah.\n\nChannel 0: You know? This is what he's he's got it written down here. This is what he wanted.\n\nChannel 1: Correct.\n\nChannel 0: So anyway\n\nChannel 1: Yeah.\n\nChannel 0: but,\n\nChannel 1: Definitely.\n\nChannel 0: I mean, that's that's that's beside the point, but it's it's funny. I've always been a a bone person,\n\nChannel 1: Yep.\n\nChannel 0: archaeologist, and that sort of stuff, but the more I've worked at the cemetery, the more I'm sort of heading towards ashes.\n\nChannel 1: Yes.\n\nChannel 0: The ease\n\nChannel 1: Yep.\n\nChannel 0: ease of everything, it's so much easier sort of thing.\n\nChannel 1: Yep.\n\nChannel 0: Hard hard in the beginning, but it's so much easier for for getting everything done\n\nChannel 1: Absolutely. Yeah.\n\nChannel 0: to deal\n\nChannel 1: No.\n\nChannel 0: with.\n\nChannel 1: Definitely.\n\nChannel 0: You know? So\n\nChannel 1: Yep. Yeah.\n\nChannel 0: not not\n\nChannel 1: No.\n\nChannel 0: that we should be talking about this, but just\n\nChannel 1: That's\n\nChannel 0: because you\n\nChannel 1: okay.\n\nChannel 0: mentioned it.\n\nChannel 1: Yeah. No. That's okay. It's all good. It's all good.\n\nThis is what I talk about all day long every day.\n\nChannel 0: Yes. I mean,\n\nChannel 1: Perfect.\n\nChannel 0: no. We've got all that we've got all that in place.\n\nChannel 1: Beautiful. That's fantastic. Now any other goals that you guys might have over the next couple of years that you might be working towards? It can be anything at all.\n\nChannel 0: Well, we're just probably, it's just we're just slowly doing the house a bit a bit.\n\nChannel 1: Yep.\n\nChannel 0: And and that's look. I don't have any great plans. I I wouldn't mind a little bit of travel.\n\nChannel 1: Yep.\n\nChannel 0: I I don't wanna see the whole of Australia. I just wanna see bits and pieces.\n\nChannel 1: Yep.\n\nChannel 0: I don't I don't wanna virtually not specifically wanting to travel overseas. There's nowhere I wanna go. There's a lot of places I'd love to see, but nowhere nowhere that\n\nChannel 1: Yep.\n\nChannel 0: I feel comfortable with at the moment.\n\nChannel 1: Yep.\n\nChannel 0: But, you know, like, other than that, it's just more or less make make home comfortable and and\n\nChannel 1: Yep.\n\nChannel 0: whatever and and make it better for whoever's gonna take it on down the track sort of thing. So\n\nChannel 1: Yeah.\n\nChannel 0: it'll go to the\n\nChannel 1: Yep.\n\nChannel 0: girls, but what they do with\n\nChannel 1: Yep.\n\nChannel 0: it's up to them. But,\n\nChannel 1: Yeah.\n\nChannel 0: yeah, just sort of look after the house and and get it more up to a a better standard, if you know what I\n\nChannel 1: Yeah.\n\nChannel 0: mean.\n\nChannel 1: Yeah. No. Absolutely. No. Perfect.\n\nThat sounds amazing. Thank you for updating all of those details. So with the piece of advice, I'll send you an email after if you can send me a copy of your page so that I can work on those numbers for you.\n\nChannel 0: Yep.\n\nChannel 1: I will get some quotes organized for the reduction of the insurances just so you can have a look and let me know what you wanna do. It does not matter. You choose what you're comfortable with. And I will do up the the transit retirement strategy for you. We'll put it in a new advice document, and I'll look at your portfolio, reduce some of that risk, and move you into something a little bit more passively managed for you.\n\nOkay? Does that sound right? Have I missed anything?\n\nChannel 0: No. No. Sounds good. Yep.\n\nChannel 1: Beautiful.\n\nChannel 0: Sounds\n\nChannel 1: Beautiful.\n\nChannel 0: good.\n\nChannel 1: Anything\n\nChannel 0: Yep.\n\nChannel 1: additional. We'll just keep the advice or the scope to that for the time being if you're comfortable with that, and then we can always look at extra advice down the track. Is that okay for the moment?\n\nChannel 0: Yeah.\n\nChannel 1: Or\n\nChannel 0: Yeah. That's alright.\n\nChannel 1: yep.\n\nChannel 0: Yeah. For\n\nChannel 1: Yep.\n\nChannel 0: sure.\n\nChannel 1: Perfect.\n\nChannel 0: So so with that with that, you're talking about changing over to what Carrie's doing.\n\nChannel 1: Yep. Correct. Yep.\n\nChannel 0: Yeah.\n\nChannel 1: So with\n\nChannel 0: Yeah.\n\nChannel 1: this piece\n\nChannel 0: No.\n\nChannel 1: of\n\nChannel 0: That's\n\nChannel 1: advice,\n\nChannel 0: fine.\n\nChannel 1: we'll focus on the super, the transit retirement, the\n\nChannel 0: Yep.\n\nChannel 1: insurance\n\nChannel 0: Yeah.\n\nChannel 1: as well that we're keeping or reducing\n\nChannel 0: Yeah.\n\nChannel 1: whatever\n\nChannel 0: Because\n\nChannel 1: you decide.\n\nChannel 0: I because\n\nChannel 1: Yeah.\n\nChannel 0: I yeah. I'd\n\nChannel 1: Yep.\n\nChannel 0: like to get the and talk to this pay mob and find out what's going on and get everything\n\nChannel 1: Yeah.\n\nChannel 0: settled\n\nChannel 1: Yeah.\n\nChannel 0: so that we've got a standard thing to look at. You know what I mean?\n\nChannel 1: Yes.\n\nChannel 0: So\n\nChannel 1: Yeah. No. Perfect.\n\nChannel 0: yeah.\n\nChannel 1: I'll get working on all that research for you.\n\nChannel 0: Alright.\n\nChannel 1: It does take\n\nChannel 0: Well,\n\nChannel 1: a couple\n\nChannel 0: I've got\n\nChannel 1: of\n\nChannel 0: that.\n\nChannel 1: weeks to get it sorted, but\n\nChannel 0: Yeah.\n\nChannel 1: as soon\n\nChannel 0: No.\n\nChannel 1: as\n\nChannel 0: That's\n\nChannel 1: I've got\n\nChannel 0: alright.\n\nChannel 1: it ready to go, I'll let you know. Okay?\n\nChannel 0: Yep. I've got that come through there now, so I'll organize and sign that.\n\nChannel 1: Oh, thank you so much.\n\nChannel 0: All good.\n\nChannel 1: Yeah. Sorry. It just it told me it sent about four seconds ago, so I wasn't sure. Sorry about that.\n\nChannel 0: Yep. No. No. No. No.\n\nIt's alright. No. I've\n\nChannel 1: Oh,\n\nChannel 0: got\n\nChannel 1: perfect.\n\nChannel 0: that.\n\nChannel 1: So on that one there, you'll see you've got your ongoing service details there. We do have the financial services guide attached there for you. In case you wanna go\n\nChannel 0: Yep.\n\nChannel 1: through, have a bit more look, we do update it on a regular basis. We've also got a loss super search in there for you in the opt in form for the tax file consent and then the ongoing agreement for the next twelve months there as well, which for yourselves, you both should be on 1.1 because we have you both on there as clients. Okay.\n\nChannel 0: Yep. Yep. No worries. Beautiful.\n\nChannel 1: Perfect.\n\nChannel 0: Thank you so\n\nChannel 1: All\n\nChannel 0: much.\n\nChannel 1: good. It's my pleasure. Thank you. I'll let you go so you can rest your voice up. If there's anything else I need in the meantime, I'll let you know, and I'll get cracking on this research and get those quotes sorted for you there, Colin.\n\nOkay?\n\nChannel 0: Beautiful. Thank you, Dana.\n\nChannel 1: Beautiful. My pleasure. Thank you for calling me back and taking my call. If there's anything else\n\nChannel 0: No\n\nChannel 1: you need\n\nChannel 0: worries.\n\nChannel 1: in the meantime or Carrie needs, you both know where I am, and you can call me anytime.\n\nChannel 0: Yep.\n\nChannel 1: Okay?\n\nChannel 0: Yep. Not a problem. Thank you so much.\n\nChannel 1: Perfect.\n\nChannel 0: I appreciate your time.\n\nChannel 1: Oh, not a problem at all. Always here for you guys. You have a lovely afternoon. I hope you feel better soon.\n\nChannel 0: Hold on. Won't take long. I don't. I'm strong.\n\nChannel 1: That's good.\n\nChannel 0: Alright,\n\nChannel 1: You got\n\nChannel 0: mate.\n\nChannel 1: this. Thanks\n\nChannel 0: No\n\nChannel 1: so much.\n\nChannel 0: worries.\n\nChannel 1: See\n\nChannel 0: Okay.\n\nChannel 1: you later, Colin.\n\nChannel 0: See you. Thank\n\nChannel 1: Bye.\n\nChannel 0: you.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.4399999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.16701751202344894},{"text":"Oakview Financial.","start":2.3999999,"end":3.36,"sentiment":"neutral","sentiment_score":0.09707511961460114},{"text":"This is Samantha.","start":3.36,"end":4.26,"sentiment":"neutral","sentiment_score":0.06434691573182742}],"sentiment":"neutral","sentiment_score":0.10303228721022606,"channel":1,"num_words":7,"start":1.4399999,"end":4.26},{"sentences":[{"text":"Samantha, I just missed a call from Dana, mate.","start":5.2799997,"end":7.6,"sentiment":"neutral","sentiment_score":-0.11167938158743912},{"text":"I punched the wrong button on my machine.","start":7.6,"end":9.54,"sentiment":"neutral","sentiment_score":-0.21488548628985882}],"sentiment":"neutral","sentiment_score":-0.16024696027093074,"channel":0,"num_words":17,"start":5.2799997,"end":9.54},{"sentences":[{"text":"Oh, that's okay.","start":9.84,"end":10.96,"sentiment":"neutral","sentiment_score":-0.04137734820445379},{"text":"Who was I speaking with?","start":10.96,"end":12.42,"sentiment":"neutral","sentiment_score":-0.011824468988925219}],"sentiment":"neutral","sentiment_score":-0.02290679869474843,"channel":1,"num_words":8,"start":9.84,"end":12.42},{"sentences":[{"text":"It's it's Colin Andrews,","start":12.32,"end":13.755,"sentiment":"neutral","sentiment_score":0.00768393324688077}],"sentiment":"neutral","sentiment_score":0.00768393324688077,"channel":0,"num_words":4,"start":12.32,"end":13.755},{"sentences":[{"text":"Colin.","start":14.275001,"end":14.675,"sentiment":"neutral","sentiment_score":0.01290627010166645},{"text":"Yep.","start":14.675,"end":14.995001,"sentiment":"neutral","sentiment_score":0.05923418328166008},{"text":"Not a problem, Colin.","start":14.995001,"end":16.035,"sentiment":"neutral","sentiment_score":0.20156903937458992},{"text":"I've got the thumbs up from 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They discuss his income and pay, and the possibility of updating his pay if he gets back to full-time pay. They also discuss his retirement plans, estate planning, and risk reduction. The agent provides information on his life insurance and retirement plans, and advises him to include the reduction of insurance and reduce his coverage. They also discuss family members' financial needs and the possibility of reducing coverage to a lower amount."},"intents":{"segments":[{"text":"I'll transfer you through her now. mate.","start_word":49,"end_word":55,"intents":[{"intent":"Transfer call","confidence_score":0.26332515}]},{"text":"a strong recovery. Look.","start_word":344,"end_word":347,"intents":[{"intent":"Check recovery status","confidence_score":0.0041871374}]},{"text":"So you're back to 95% of your normal full time pay. Did you want me to wait till you go back on a 100%, or did you wanna sort of start the maybe Well, the transition if I if sort of thing if now? 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If you were to pass away, do you think that is the amount you would like to have covered, or do you think with your life cover, we could reduce that back a little bit to maybe cover the mortgage or even just bring it back to maybe a a little bit less?","start_word":4772,"end_word":4847,"intents":[{"intent":"Negotiate policy","confidence_score":0.0010876033}]},{"text":"I can obtain a quote for you to reduce the life cover back so that the life cover and your super balance equals about 500,000 or $5.50 for you.","start_word":5164,"end_word":5192,"intents":[{"intent":"Request quote","confidence_score":0.09388085}]},{"text":"me to do do the same thing to the TBD benefit just to show you the difference in the cost, and then you can let me know what you wanna do. Yeah.","start_word":5476,"end_word":5507,"intents":[{"intent":"Confirm benefits","confidence_score":0.00024234831}]},{"text":"But it might just be worth having a conversation with Carrie and going, Yep. hey. 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Yes.","start_word":5731,"end_word":5796,"intents":[{"intent":"Inquire about mayoral future decision","confidence_score":1.1431363e-8},{"intent":"Confirm will","confidence_score":0.05441098}]},{"text":"it's So probably better off not to even put it in the will, but put it make sure that people know. Yes. Put it in some Yeah. sort of paperwork, but make sure that people know so that he's Absolutely.","start_word":5775,"end_word":5814,"intents":[{"intent":"Ensure family knows","confidence_score":0.00039368734}]},{"text":"you open up that envelope, and it tells you everything he wants you to do for him.","start_word":5826,"end_word":5842,"intents":[{"intent":"Open envelope","confidence_score":0.4550482}]},{"text":"you open up that envelope, and it tells you everything he wants you to do for him. Yes. Alright?","start_word":5826,"end_word":5844,"intents":[{"intent":"Organize envelope","confidence_score":0.03755869}]},{"text":"It's a time consuming thing sort of thing, and you've got to organize Yes.","start_word":5879,"end_word":5892,"intents":[{"intent":"Organize","confidence_score":0.029482258}]},{"text":"a lot of times, what what I've seen, Mhmm. like working at the cemetery, I hear a lot of stories, but from what I've seen is that some of the families don't read the will until after the funeral. By Yeah.","start_word":5944,"end_word":5984,"intents":[{"intent":"Recalling","confidence_score":0.000078974685}]},{"text":"And and I just I just think you're better off to have an envelope, you know, upon my passing, you open that up. And everyone knows where it is, but also talk to everyone and saying, this is Yes. what he wants. Yes.","start_word":6055,"end_word":6097,"intents":[{"intent":"Having envelope","confidence_score":0.034163117},{"intent":"Having envelope","confidence_score":0.046197694}]},{"text":"Absolutely.","start_word":6098,"end_word":6098,"intents":[{"intent":"Discussing","confidence_score":0.000006425798}]},{"text":"gonna be in control anyway, mate.","start_word":6135,"end_word":6140,"intents":[{"intent":"Being in control","confidence_score":0.17254584}]},{"text":"It is a conversation that he is having with his family at the moment as well as we're kind of updating That's it. everything.","start_word":6194,"end_word":6217,"intents":[{"intent":"Update information","confidence_score":0.11714439}]},{"text":"I don't have any great plans. I I wouldn't mind a little bit of travel. Yep.","start_word":6518,"end_word":6533,"intents":[{"intent":"Address financial concerns","confidence_score":0.0013980893}]},{"text":"So on that one there, you'll see you've got your ongoing service details there. We do have the financial services guide attached there for you. In case you wanna go Yep. through, have a bit more look, we do update it on a regular basis.","start_word":7073,"end_word":7117,"intents":[{"intent":"Update information","confidence_score":0.13261993}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Oakview Financial. This is Samantha. Samantha, I just missed a call from Dana, mate. I punched the wrong button on my machine. Oh, that's okay. Who was I speaking with? It's it's Colin Andrews, Colin. Yep. Not a problem, Colin. I've got the thumbs up from Dana. I'll transfer you through her now. mate. Okay.","start_word":0,"end_word":56,"sentiment":"neutral","sentiment_score":0.04055631160736084},{"text":"Thank you.","start_word":57,"end_word":58,"sentiment":"positive","sentiment_score":0.4079984426498413},{"text":"Well, actually, I'll just have to complete security first before I do Yep. transfer Yep. you through, Colin. So I Yep. just need to confirm your date of birth and residential address, and then I can transfer transfer you through. Okay. 1963, and Yep. 10 McCarthur Street, Morey, New South Yep. Wales 2488.","start_word":59,"end_word":111,"sentiment":"neutral","sentiment_score":0.0672103613615036},{"text":"Perfect. Thanks for that call. I'll transfer you through today and now.","start_word":112,"end_word":123,"sentiment":"positive","sentiment_score":0.45081326365470886},{"text":"Just one moment.","start_word":124,"end_word":126,"sentiment":"neutral","sentiment_score":0.25011441111564636},{"text":"Okay, mate. Have a good day. You as well. Thanks.","start_word":127,"end_word":136,"sentiment":"positive","sentiment_score":0.4510991275310517},{"text":"Bye. Welcome to Oakview Financial. At Oakview Financial, we use an innovative model of trust and long term holistic Good afternoon, Colin. This is Zaina. How are you? I'm good, Dana. I'm sorry about that. I hit the wrong button, No. mate. That's absolutely okay. I thought that's what might have happened. It sort of had a weird, like, beeping noise to me, and I thought, I'll give it a second. And I yelled at the guy. I was like, hey. If Colin calls back, it's all good. They were like, yep. Coming now. No. That's fine. I'm I'm sorry How about that. no. That's absolutely okay. How are you feeling? How's everything going? Oh, I'm just plugging along with the damn bloody aspirin test setup. I don't Oh, wow. I just I'm fighting it hard, but it's just Yeah. hanging on and hanging on. It doesn't want to disappear. Oh, I'm I'm so I'm alright. I'm sorry. alright. Yeah. I'm I'm good. Oh, that's good. Yeah. Carrie mentioned that you'd had to go to hospital not longer.","start_word":137,"end_word":314,"sentiment":"neutral","sentiment_score":-0.04679999249369911},{"text":"I'm very sorry to hear that.","start_word":315,"end_word":320,"sentiment":"negative","sentiment_score":-0.4567835032939911},{"text":"I'm glad everything's okay. Oh, it's on on on the way up. Yeah.","start_word":321,"end_word":333,"sentiment":"neutral","sentiment_score":0.24964098632335663},{"text":"Oh, good.","start_word":334,"end_word":335,"sentiment":"positive","sentiment_score":0.40550342202186584},{"text":"K.","start_word":336,"end_word":336,"sentiment":"neutral","sentiment_score":0.2915787100791931},{"text":"Good.","start_word":337,"end_word":337,"sentiment":"positive","sentiment_score":0.4388159215450287},{"text":"Well, No.","start_word":338,"end_word":339,"sentiment":"neutral","sentiment_score":0.26409319043159485},{"text":"It's all hopefully, good. a strong recovery.","start_word":340,"end_word":346,"sentiment":"positive","sentiment_score":0.4694066643714905},{"text":"Look. I did have you booked here for a bit of a catch up and do an annual review with you today. Is now gonna be okay? Yeah. No. That's fine. Yep. Yep.","start_word":347,"end_word":379,"sentiment":"neutral","sentiment_score":0.2151564657688141},{"text":"Beautiful.","start_word":380,"end_word":380,"sentiment":"positive","sentiment_score":0.5461077094078064},{"text":"Well, just to sort of go through things, I do normally send you an email just with a couple of documents attached. If you like, we can just go through, do a bit of an update, and I can send the email to you afterwards where you've got that way you've got Yeah, some mate. time to Yeah. No. kinda That's go through it all to make it easier on yourself there. Yep. Having a at the moment, are you off work still at the moment? How's everything going otherwise? No. No. I'm back to work four hours a day, four days a week. Okay. So not back full time yet? No. No. That's gonna be down the track a little bit. Okay. I'm I'm back on the 95% PRI if I can get them to organize it properly. Yep. Yeah. So back to Yep. the 95% pay from here on in. So, yeah, that's a little bit more stable than what what I've had. So Yeah. Perfect. yeah. So we'd we'd probably if if you wanna get started on that setup the same as Carrie, Yeah. we we can start as soon as you wanna get going because Yep. I shouldn't I shouldn't drop anymore. And I had been looking I did ask about a review. Yep. It's been two years in the making with things that have been happening. But, Yep. hopefully, there should be a bit of a rise in coming there somewhere somewhere down the Okay. track as soon as I can Okay. find out. Yeah.","start_word":381,"end_word":640,"sentiment":"neutral","sentiment_score":0.035451315343379974},{"text":"Perfect. Perfect.","start_word":641,"end_word":642,"sentiment":"positive","sentiment_score":0.3372530937194824},{"text":"So you're back to 95% of your normal full time pay. Did you want me to wait till you go back on a 100%, or did you wanna sort of start the maybe Well, the transition if I if sort of thing if now? I wait, that could be another twelve months Okay. before I get Yeah. back to, like I'm not it won't be twelve months, but it'll be a fair Yep. way down the track because Yep. this is my second month on this setup. And then Yep. after that, we'll start building the hours up, but I'm not sure Yep. how much they're gonna let me go up each time. Okay. So I'm No. That's I'm hoping fine. for two hours added on every every month that I go back. So, hopefully, Yep. within two or three, say, even four months, I Mhmm. will be back full time. Okay. But it's just a matter of getting the hours up for the four days and then adding the extra day when when I can. So Yeah. Yep. I don't exactly No. That's know what okay. the plan is there. So Yeah. No. That's okay. Are you comfortable looking at the the trends at your time and strategy now or maybe looking at increase well, it I mean, realistically, we can work on the pay that you have at the moment, and then we can always yeah. reevaluate it down That's the track right. and sort of update Well, that's it. that's Yeah.","start_word":643,"end_word":896,"sentiment":"neutral","sentiment_score":0.02218379452824593},{"text":"what I was thinking of because if I leave Yep. it too much longer, I'm I'm not gonna do any good.","start_word":897,"end_word":917,"sentiment":"negative","sentiment_score":-0.45981788635253906},{"text":"I'll I'll No.","start_word":918,"end_word":920,"sentiment":"neutral","sentiment_score":-0.28166985511779785},{"text":"I I'll understand. lose out.","start_word":921,"end_word":925,"sentiment":"negative","sentiment_score":-0.48217740654945374},{"text":"You know? Yeah. That's okay. Not a problem at all. Do you know what your income is at the moment? What your gross and or take home pay might look like currently? Just hang on, mate. I've got that paperwork. That's okay.","start_word":926,"end_word":967,"sentiment":"neutral","sentiment_score":-0.07684328407049179},{"text":"They've been all over the place paying me with this PRN. I just I can't follow it.","start_word":968,"end_word":984,"sentiment":"negative","sentiment_score":-0.46936869621276855},{"text":"And I'm trying to get them to sit down and have a talk to me, but I can't get anyone to sit down. No. And with plus, we've we've just had big changes at the council. They've moved areas around and all this sort of stuff. So it's a I don't think a lot of them know where they are. Anyway, let's have a look here. Okay. So the last week's pay, which is really bugging me in the one before, doesn't it? I should I should buy rights be on I should buy rights be on the 95% PR, which is a hundred and thirty four forty less. What do we got here? Let me have a look at some figures. Do you just have a payslip? Do you wanna just send me the payslip, and I can sort of try and That work it might out be for what you? that might be Yes? the way to go Might save you some some energy there as well. Yeah. because you you can see exactly, you know, what you're looking Yep. at. Yeah. That's I okay. can read most of this, but I'm just looking for the for the gross. Year to date gross Yep. is $8,005.71. That's year to date gross. So what other figure would you need? I Oh, would sorry. probably Hang be on look here. yes. We've got we've got we've got grace for this pay. It's Yep. $1,320.50. Perfect. $30,150 dollars. 50 and 30<unk>, you said. Sorry? You said a 100 sorry. $1,350.13? $1,300. $1,320.50. Beautiful. Sorry. All My good. my throat's That's a bit okay.","start_word":985,"end_word":1258,"sentiment":"neutral","sentiment_score":-0.015017785131931303},{"text":"rough at the moment.","start_word":1258,"end_word":1262,"sentiment":"negative","sentiment_score":-0.35571202635765076},{"text":"No. That's absolutely fine, Colin.","start_word":1262,"end_word":1267,"sentiment":"neutral","sentiment_score":0.17254488170146942},{"text":"It's not a problem at all.","start_word":1267,"end_word":1273,"sentiment":"positive","sentiment_score":0.3743029534816742},{"text":"What I'll do is I'll get you to send that through to me. I can send you Yep. an email after the call.","start_word":1273,"end_word":1296,"sentiment":"neutral","sentiment_score":0.1761624664068222},{"text":"If you shoot it through, I can have a really good look at it for you.","start_word":1296,"end_word":1312,"sentiment":"positive","sentiment_score":0.35236766934394836},{"text":"We'll make sure it's gonna work. We'll base it on the income that you've got coming in regularly now, Yeah. and then we can kind of work out the figures from that for you. Yeah. Okay? That Yep. that should be the average that I should be getting from now on anyway once I sort it out. Okay. Okay. It's no sense sending you all these other sheets in between because that's that's back around twenty first to the July 27 last year, that payslip. Yes. But nothing nothing has changed, but I'm back on the 95, which should be that same that same as what's same as what's on that payslip. It should be the same as what I'm getting now. Yep.","start_word":1312,"end_word":1433,"sentiment":"neutral","sentiment_score":0.022114859542763623},{"text":"Perfect.","start_word":1434,"end_word":1434,"sentiment":"positive","sentiment_score":0.42899465560913086},{"text":"No Should problem be. at all. Yep. That's okay. Alright. I So will I'll work put with that that up there. and all. I'll scan that and send it to you. Yep.","start_word":1435,"end_word":1466,"sentiment":"neutral","sentiment_score":0.18607476353645325},{"text":"Perfect. Thank What you so much for that.","start_word":1467,"end_word":1474,"sentiment":"positive","sentiment_score":0.5829993486404419},{"text":"else Yeah. No. It's okay. do So that's all good. Your I just had to make you a need? look. You were doing a little bit of sorry. I'm just trying to remember. Are you were you doing a bit of sales you were you were sales sucking a $100 per week. Are you Yeah, still mate. is I've that I've still been coming up to out? a 100. Uh-huh. That's still coming out. Yep. Still coming Nothing out. nothing's Perfect. changed. It's just that I'm losing Yep. money. Yeah. That's okay.","start_word":1475,"end_word":1566,"sentiment":"neutral","sentiment_score":-0.0702732652425766},{"text":"That's all good.","start_word":1567,"end_word":1569,"sentiment":"positive","sentiment_score":0.3439587950706482},{"text":"We will try and see if we can fix it up for you. K? All good. And just sort of looking at your role and everything, you said you're back to work four hours per day for four days, and you mentioned Yep. you should sort of be picking up hours gradually moving forward there as well. Yeah. Is there any changes to what you do for work? Like, have they put you on lighter duties? Are Just you more on admin light or duties. anything? Yeah. Yep. I'm on Okay. light duty. So, virtually, the the certificate of capacity that they've got from the the doctor and the physio, Yep. they looked at they my boss looked at that, and she said, jeez, they're getting a bit with it. And I said, what do you mean? She said, well, they're letting me do a lot. I said, well, that's that's what we organized. And Yeah. I thought, you know, well, that's what I think I can handle. And virtually, the capacity said virtually work to capacity. So we'll do what I can do, and then if it starts to upset me, I can pull up and have a break. You know what I mean? Mhmm. Yeah. But they said, not not not. We won't be doing that. We're gonna make it a lot harder, a lot stricter. So virtually, I can't do anything Okay. other than paperwork. Wow. Yeah. Wow. They Four they hours just worried of paperwork, because four it's days a week. because it's my back. Yeah. They just don't Yes. they don't wanna take the risk of of doing anything and and Yeah. hurting it, which I get, but it's just a frustrating because with where we work, which I'm supposed to have two blokes underneath me, but I'm really only got one at the moment because the other blokes, Yeah.","start_word":1570,"end_word":1884,"sentiment":"neutral","sentiment_score":-0.059928770044020245},{"text":"not one of them is hurting himself. And the bloke they put in his place, he's not very reliable.","start_word":1885,"end_word":1903,"sentiment":"negative","sentiment_score":-0.3982097804546356},{"text":"So Yep.","start_word":1904,"end_word":1905,"sentiment":"neutral","sentiment_score":-0.20678985118865967},{"text":"it's really back to one bloke doing all the work, and it's pretty bloody hard.","start_word":1906,"end_word":1920,"sentiment":"negative","sentiment_score":-0.3580887019634247},{"text":"But Yeah. that's not your issue, but it's just, you No. know, That's one of okay. those things. But Yeah. No. Not a problem at all.","start_word":1921,"end_word":1946,"sentiment":"neutral","sentiment_score":-0.015788055956363678},{"text":"That's all good. Perfect.","start_word":1947,"end_word":1950,"sentiment":"positive","sentiment_score":0.44341617822647095},{"text":"And I know just this sort of assets and liabilities, having a look at what we had here. Sorry. I'm just going through and reconfirming what I've got. My computer's a little bit slow this afternoon. Gotta love technology when it wants to go and work. Yeah. Alright.","start_word":1951,"end_word":1998,"sentiment":"neutral","sentiment_score":-0.0048416992649436},{"text":"Every time I change screens, it freezes on me, which is a little bit annoying. I don't know.","start_word":1999,"end_word":2016,"sentiment":"negative","sentiment_score":-0.5269266963005066},{"text":"I think I don't know whether it's just you. I think there's something going on with the whole system everywhere because there's been some odd things going on with our computer. Now Yeah. micro Microsoft 10 or something is they finished they they don't there's no support for that anymore. So I've just noticed within the last couple of months since that's they've started sending an email saying there's no support for that anymore. Yeah. The bloke that looks after our computer, he he does virtually something with Microsoft, and he updates it when he thinks that deems necessary to get things going again. Yeah. But I haven't spoken to him about it yet, but I've just noticed lately that some funny things are starting to happen, and I'm thinking that's Microsoft playing Yep. around with it to make me update. Yep. You know what I mean? Yep. And then that's that's all I can put it down to. It's probably not Yeah. right, but that's definitely how it sort of seems to me. Yeah. No. You Absolutely. know? We I we do want I we want you to do go agree. to the next one virtually is what they're saying. So we're gonna Absolutely. We're gonna make it go Too much slow control. so you have to. Yeah. They got too Absolutely. much control.","start_word":2017,"end_word":2241,"sentiment":"neutral","sentiment_score":-0.16690416634082794},{"text":"They ain't too much.","start_word":2242,"end_word":2245,"sentiment":"negative","sentiment_score":-0.33549588918685913},{"text":"Just looking at your assets and liabilities I have here, your main primary Yep. residence, we had an increased value on that of about 450,000. Is that the kind of value you put on your house at the moment? I'd say that'd be pretty close. Yeah. Yep. What Perfect. whatever I don't have to you've been speaking with Carrie, so if there's any Yeah. change on her side, it'll be the same to me. So Yep. That's kind of where I'm pulling all of it from.","start_word":2246,"end_word":2331,"sentiment":"neutral","sentiment_score":0.02062731236219406},{"text":"It's all good.","start_word":2332,"end_word":2334,"sentiment":"positive","sentiment_score":0.4108901917934418},{"text":"yeah. Yeah. And Yeah. So the and virtually, it's the same. Yeah. yep.","start_word":2335,"end_word":2347,"sentiment":"neutral","sentiment_score":0.08998490124940872},{"text":"Yep. That's cool.","start_word":2348,"end_word":2350,"sentiment":"positive","sentiment_score":0.5734779238700867},{"text":"And we had the loan, loan on the property there. You had about 60,000 owing on the mortgage still. Is that still fairly accurate? I think that's I think that's dropping on a few bit. I don't think I can get that on here. Hang on. That's okay. Let me just have a quick look. No. I haven't got anything on there that I can thanks. That's okay. We can leave it at 60 So. I thousand. just That's not a problem at all. because I'm I'm sure it's beyond the just over 50. Yep. Somewhere That's around okay. there anyway. So Yep. I think That's alright. I'm pretty sure it is. Yep. Do you want me to just put it down and say 55 at the moment just as an estimate? Yeah. That that'd be pretty close with Dragon. Yep.","start_word":2351,"end_word":2491,"sentiment":"neutral","sentiment_score":0.020553164184093475},{"text":"Perfect. Not a problem at all.","start_word":2492,"end_word":2497,"sentiment":"positive","sentiment_score":0.39061203598976135},{"text":"There we go.","start_word":2498,"end_word":2500,"sentiment":"neutral","sentiment_score":0.3024923801422119},{"text":"Beautiful. 55. Lovely.","start_word":2501,"end_word":2503,"sentiment":"positive","sentiment_score":0.4961256682872772},{"text":"I've got contents there. We've got the same value of about 40,000. Yeah. I'd probably Nothing say it's much about the same. Yep. nothing much has changed, mate. No. That's okay. Nissan X Trail, we had about 27,000, value on that one. Well, I suppose we leave it the same. Yep. It it might it might Perfect. be it probably would have dropped, but, I mean, I don't know how much. Yeah. That's okay. Cars can drop in value at all sorts of rates, and sometimes they increase in value depending on, you know, who's buying and what they're after and what's going on in the market Yeah. there. Yeah. Yeah. Exactly. Yeah. I've also got your savings. We did have it noted about 18,000 in savings. Do you know if that's still fairly the right accurate amount? I think that's pretty close Yep. because Carrie was yeah. Carrie's just talking about what she's got for the kitchen and that. So I'm pretty Yep. sure it's still around it's around that or up to 20 or something, but we've Okay. just, yeah, we've just spent a little so probably 18,000 would be pretty right. Okay. Accurate. Yeah.","start_word":2504,"end_word":2700,"sentiment":"neutral","sentiment_score":0.014920948148908347},{"text":"Perfect. Yeah. Excellent. Lovely. And just updating the estate planning side of things.","start_word":2701,"end_word":2713,"sentiment":"positive","sentiment_score":0.4909335374832154},{"text":"I'm sorry. I'm just double checking in my last fact find here. I don't have it noted whether you guys have ever drawn up a will at all. Have you ever spoken to a solicitor that had a will and everything drawn Yep. up? Yep. Yep. Yep. Nick, Carrie Perfect. works for solicitor. Yep. Yeah. We've got all all got all that done.","start_word":2714,"end_word":2776,"sentiment":"neutral","sentiment_score":0.019086482003331184},{"text":"Beautiful.","start_word":2777,"end_word":2777,"sentiment":"positive","sentiment_score":0.6176890134811401},{"text":"It's really important to have all updated. You wouldn't believe the amount of times I get the word no. Is it important? Yes. It is. It's very important, actually. Well, yeah. Well, that's it. Well, Carrie working there. It's just something that we've sort of, you know, made sure that we've got done and trying Yeah. to do it the easiest and best way possible.","start_word":2778,"end_word":2842,"sentiment":"neutral","sentiment_score":0.08501587063074112},{"text":"So Absolutely.","start_word":2843,"end_word":2844,"sentiment":"positive","sentiment_score":0.33727845549583435},{"text":"Most definitely. Now thinking forward about our because we're updating the advice and everything there as well. So thinking about goals wise, what age are you sorta hoping that you would like to be able to fully retire and start working and enjoy those years? Well, I've been saying 65 Yep. that I'd like to retire, Mhmm. but I'm thinking it might be into into the 6060 because my year comes up in March at work. Mhmm. And virtually, I I would stay working until oh, what is it? '65. I've only got well, this year, I'm 63. So two years two years to go as such. Mhmm. So I'm I'm thinking probably three years because, yeah, finish at, like, my year starts in in March, Yep. the March 7. So I wouldn't I wouldn't I wouldn't retire until the August for the tax tax benefits there. You know what I mean? Yes. So Yeah. I'd Makes I'd sort sense. of hang on until the August of that year if I if I if I had a choice Yep. and just sort of make it break it down a little bit that way. So Yep. Yep. Most definitely. So we're thinking when you turn 66. So that'll be August yeah. when 60 you turn six, 60 you know, six. or something Yep. like something like that. Yep.","start_word":2845,"end_word":3071,"sentiment":"neutral","sentiment_score":0.04279200860713547},{"text":"That's okay. Yep. That's not a problem at all. And, look, if that goal changes, that's absolutely okay.","start_word":3072,"end_word":3089,"sentiment":"positive","sentiment_score":0.4999062120914459},{"text":"It's not a Yep. problem. We can always alter things for you. Okay? Yeah. Yep.","start_word":3090,"end_word":3104,"sentiment":"neutral","sentiment_score":0.2639703154563904},{"text":"Oh, yeah. Perfect.","start_word":3105,"end_word":3107,"sentiment":"positive","sentiment_score":0.4832239747047424},{"text":"Now one of the things I wanna sorta look at as well is looking at the sort of risk that you are taking because you are getting closer to accessing super. You sort of got that three year time horizon now. So at Yes. the moment, Yes. you are in a growth portfolio, which means you are taking a bit more risk in the market. I think we did sort of talk about this last year. Yes. You are about 80% invested in growth assets, so that means that you've got more of those Australian shares, international shares, listed properties, and some commodities, which works both ways, and Yep. then sort of 20% defensive lower risk areas. So as you are getting closer, by staying in that kind of environment, you do risk a bit of a big dip just as you're wanting to maybe retire. And because you Yes. have had your surgery on your back and you have had some health concerns, there may be Yes. a point where you might need to take some money a bit earlier. So it would probably be good to start maybe reducing that risk level a little bit now. If you did, say, see a bit of a dip in your portfolio in the next sort of one to two years, how might that sort of feel? If you if it fell by 20%, how do you think it might be feeling? That wouldn't worry me. It wouldn't?","start_word":3108,"end_word":3354,"sentiment":"neutral","sentiment_score":0.01967105083167553},{"text":"That wouldn't worry me because I I know I know that I'm doing a lot better with you guys in than the long run than where I was.","start_word":3355,"end_word":3382,"sentiment":"positive","sentiment_score":0.3663887679576874},{"text":"So Yes. just being that bit more careful would make sense, you know, like what you're saying. Yes. So it's it's not gonna worry me to drop down a little bit with the risk with the risk part of it at all. It's not, you Yep. know, it's not a concern for me. So Yep. I'd That's I'd okay. rather be just that, yeah, just that bit safer. And and, I mean, I know nothing. Nothing's a 100% safe. But, yeah, I just Yeah. if we drop it down a bit I don't know what you I know you can't say too much, but No. That's okay. You're fine. Yeah. you were saying what what 20% or something or Yeah. So and and, look, what what we're sort of looking at is sort of aiming we we don't wanna see these sorts of dips happen, but we do know they we do know they will happen. They've happened to the GFC. They happen again in COVID. We've Yeah. they've happened all the time every couple of years. Yes. We expect something quite major. Something What happens. I sort Yeah. of try to, yeah, what I sort of try to look at is because part of our job is to mitigate risk as much as we possibly can, it is to be as you are getting closer and closer to accessing your sleep that we start to maybe reduce the risk level a little bit there, put more defensive investments up to help smooth out those market fluctuations a little bit. So at the time you're about to turn 66, when you're thinking, hey. I'd really like to retire now, that we're not gonna stay you know, you know, your portfolio is not gonna go through a really big sort of between 20 to 40 or 50% drop.","start_word":3383,"end_word":3689,"sentiment":"neutral","sentiment_score":0.02627251141307214},{"text":"So you're cementing losses to draw out funds.","start_word":3690,"end_word":3697,"sentiment":"negative","sentiment_score":-0.33448082208633423},{"text":"That was probably one of the biggest things that happened in the GFC was a lot of people were retiring, and they retired on really great balances initially, but then the GFC hit. Yep.","start_word":3698,"end_word":3731,"sentiment":"neutral","sentiment_score":-0.26015251874923706},{"text":"And they were cementing losses and took money out, and that's definitely put a little bit of scare out there.","start_word":3732,"end_word":3751,"sentiment":"negative","sentiment_score":-0.5305190086364746},{"text":"So it is really important that we review the risk level and maybe start to reduce it back a bit. And we could sort of start by just bringing it back a little bit. So, Yeah. I Yep. mean, six you've still I'm got, I'm you quite know, happy.","start_word":3752,"end_word":3800,"sentiment":"neutral","sentiment_score":0.06384341418743134},{"text":"what, that I'm quite three, happy to do that.","start_word":3801,"end_word":3809,"sentiment":"positive","sentiment_score":0.4320354461669922},{"text":"Yeah. yeah, So that three ideas at the moment. I yep. could just bring you back by 10%. We look at more of a balanced growth portfolio. But Mhmm. instead of having, like, an actively managed portfolio where we're taking more risk and expecting investment managers to take more risk to outperform the market, we could look at something more of a passive portfolio for you. So Yeah. Yeah. we just That's reduce fine. those growth investments by 10%. We look at something more passive, which is meant to participate in the market and track certain indexes, which can be a bit more low cost as well and can Yep. tend to perform better than active management styles. Do you want Yep. me to look at something like that for Yeah. you? No. That'd be fine. Yep. Yeah. Yep.","start_word":3810,"end_word":3948,"sentiment":"neutral","sentiment_score":0.06215167418122291},{"text":"That sounds good. Beautiful. Fantastic.","start_word":3949,"end_word":3953,"sentiment":"positive","sentiment_score":0.4811972677707672},{"text":"Well, I'll definitely look at that. It'll be the balanced growth sort of environment. So you'll see roughly 70% still in those growth investments, and then we still have about 30% in defensive areas, like cash, bonds, fixed interest. We still want income for compounding. And we always like to have a little bit of, like, gold and or silver in our portfolios. It's good to have Yeah. some commodities. They work both ways. They're growth for you, but they also can be quite defensive in nature when they need to be as well. Does that all make sense? Yeah. No. It sounds Yep. good.","start_word":3954,"end_word":4058,"sentiment":"neutral","sentiment_score":0.15519794821739197},{"text":"Beautiful. Beautiful. Well, I'll look at doing that for you. That's absolutely perfect. I've got most of the things I do sort of need here for you.","start_word":4059,"end_word":4085,"sentiment":"positive","sentiment_score":0.4374752938747406},{"text":"Just want to go through and give you a bit of an update on your super as well because it's Yes. important to I'll send this DocuSign through to you now as well. So when you do get to your emails, it is there for you. My computer's having a minute, so it might send shortly. But when after the call, it'll be in your email for you. Sorry, Yeah. Colin. That's alright. At the moment, having a look at your your portfolio, everything has generally done quite well. Over the course of the last twelve months, you are up by 6.06%. In a growth portfolio, we're generally aiming for about seven to 9%. You're taking a bit more risk. You wanna get greater returns there. It is a little bit underperformed from where we would like to see it with that kind of portfolio, and it's basically because of the Bannalong in there. So you've got the Bannalong Australian Equities in there.","start_word":4086,"end_word":4248,"sentiment":"neutral","sentiment_score":0.08922795087464748},{"text":"Unfortunately, that active manager has had some trouble in the last few months there. One of their underlying investments that they'd invested in has not performed well. Some news came out to the market where they were being a bit dishonest, and it meant that Mhmm.","start_word":4249,"end_word":4294,"sentiment":"negative","sentiment_score":-0.40374839305877686},{"text":"Yep. Stan Along had to go back and review that one. So Yep. I did wanna, Yep. as part of the review, let you know we are gonna remove that from your portfolio. But Yep. all in all, a 6% return is still quite good. And when you look at that as a dollar figure, the earnings plus the growth is over $23,040. So it's In still the done twelve quite months. well in the twelve months. Yeah. So it has still worked. It has still That's performed alright.","start_word":4295,"end_word":4383,"sentiment":"neutral","sentiment_score":0.004810463171452284},{"text":"just I'm not happy to with the level that.","start_word":4384,"end_word":4392,"sentiment":"negative","sentiment_score":-0.4347637593746186},{"text":"with, like, yeah. Yep. Yeah. We wanna No. keep I got that going. yeah. My word. Beautiful. No. That's So I'll good. update the investments there as well as we'll keep that PTR strategy for you. Okay? Yep. Yep. Not a Per problem.","start_word":4393,"end_word":4435,"sentiment":"neutral","sentiment_score":0.02909683622419834},{"text":"perfect. Perfect.","start_word":4436,"end_word":4437,"sentiment":"positive","sentiment_score":0.3925238847732544},{"text":"What else? I've got your updated balance. So as of the February 25, which is yesterday, the balance Yep.","start_word":4438,"end_word":4456,"sentiment":"neutral","sentiment_score":0.27584028244018555},{"text":"in your super account was 32440888, which is fantastic.","start_word":4457,"end_word":4465,"sentiment":"positive","sentiment_score":0.4930333495140076},{"text":"$3.20 And you've 4,000. also got I'm sorry? $324,000 three three hundred and twenty four thousand four hundred and eight. 408. Yeah. Right. Okay. So it's balance. Yeah. Okay. I'll let you Great. know what it was last year just so you can compare as well. $20.20 last Pick review the piece of was paper. there. I can't bloody write them. So That's that one's okay. 20 I've got six this will and be 20 in the in the review documents for you. I will yeah. make sure Okay. that that's in there so you can see it as well. Yep. But last review we had was 2023 for the balance there, and that's when we still had two funds. So 2335539119547.","start_word":4466,"end_word":4587,"sentiment":"neutral","sentiment_score":0.05060404441395744},{"text":"Perfect.","start_word":4588,"end_word":4588,"sentiment":"positive","sentiment_score":0.4565176963806152},{"text":"So last review, you had Yep. 253,101, and then we've increased from there to 324.","start_word":4589,"end_word":4603,"sentiment":"neutral","sentiment_score":0.10300592333078384},{"text":"So Beautiful. that's a good increase all in all. That's That contributions is that is good. and your growth.","start_word":4604,"end_word":4622,"sentiment":"positive","sentiment_score":0.6286653876304626},{"text":"Yeah. Yep. Yep. Yep.","start_word":4623,"end_word":4626,"sentiment":"neutral","sentiment_score":0.18246915936470032},{"text":"That's Beautiful. fantastic.","start_word":4627,"end_word":4629,"sentiment":"positive","sentiment_score":0.6888806819915771},{"text":"We've also got your life insurance and your TPD cover there. So you've got your life Yep. cover. That that Some doesn't insured need to change, does it? Because that's it doesn't is that it's it index doesn't in have to. It is. It it does continue to increase. or I am a little bit worried about the amount you are paying something. for that. So the current amount you've You paid for this for this year is 10 know? thousand $443 and Yeah. 72<unk>. So it is quite high. Thinking about the life and the TPD cover that you do have, I'll start with the life cover first. But if you Yeah. were to pass away, the benefit, I believe, is to be paid all out to Carrie. Yep. And if you pass away, your super is also paid out. So if we look at the two together, the benefit is 327,302 plus your current super balance essentially means that she receives 651,710. If you were to pass away, do you think that is the amount you would like to have covered, or do you think with your life cover, we could reduce that back a little bit to maybe cover the mortgage or even just bring it back to maybe a a little bit less? And as your super balance is increasing, that could provide greater benefit. Or do you wanna keep it as it is?","start_word":4630,"end_word":4867,"sentiment":"neutral","sentiment_score":0.040802563658031095},{"text":"It's completely fine if you want to.","start_word":4868,"end_word":4874,"sentiment":"positive","sentiment_score":0.3599072992801666},{"text":"So we're looking at if I died 03/27 Mhmm. and then plus the super, which is $3.24. Yep. Is that correct? Yep. So those two together, 600 Yep. and 40, 600 Yeah. So that's $6.51 when I add them together for you. and 50. Look. I'm not yeah. I'm not trying to be rude to carry or anything, but if No. she'd be she'd be happy with $50. You know? Like Yeah. Yeah. I mean, the amount of cover no. I think is fine if you wanna keep it. I'm just worried about the amount you are paying for it because you yeah. The so insurances so did cost about 10 yeah. thousand 400 this year. So Yeah. I I get it. I get it. yeah. Yeah. That's a hard one. Do you wanna have a bit of a chat to her and find out, you know, what what the comfort level is, what you guys Well, would want, or I'm what I'm she I'm might need? yeah. I'm Yeah. I'm I'm sort of of the opinion. I'd I'd rather pay a bit more now Yep. if she's gonna be covered for a little bit more just Yep. so that she doesn't have to worry, Yeah. obviously. But still, if we get if we could get back to around 500,000 or 550 even Yep. Between or Super something Balance like that, and that's life still pretty insurance.","start_word":4875,"end_word":5111,"sentiment":"neutral","sentiment_score":0.015274825505912304},{"text":"good.","start_word":5112,"end_word":5112,"sentiment":"positive","sentiment_score":0.45797842741012573},{"text":"That's that's still Yep.","start_word":5113,"end_word":5116,"sentiment":"neutral","sentiment_score":0.20340709388256073},{"text":"pretty good sort of a windfall, Yep.","start_word":5117,"end_word":5123,"sentiment":"positive","sentiment_score":0.6067418456077576},{"text":"isn't that sort of thing? Yeah. So Yep. Would you like do do me you to think get that do you think that would would make that much difference? Just that amount? Or I can have a look for you. I can obtain a quote for you to reduce the life cover back so that the life cover and your super balance equals about 500,000 or $5.50 for you. I can do the $5.50. Somewhere around there. Yeah. Yep. And I could do the 500 as well. I can do both quotes, Because and we the can the money look at I saved the total. there can then go back can go then go back into my super, can't Yeah. Absolutely. it? Yeah.","start_word":5124,"end_word":5246,"sentiment":"neutral","sentiment_score":0.060166988521814346},{"text":"So either Perfect. way, she's not she's not gonna miss out.","start_word":5247,"end_word":5257,"sentiment":"positive","sentiment_score":0.35414308309555054},{"text":"No. Definitely not. Definitely Yeah. not. I can obtain the two quotes there for you. Once I've got them through, I'll email them to you, Yep. and then you can have a look at them and let me know what you wanna do moving forward. You do wanna incorporate a reduction of the insurances or whether you wanna Mhmm. keep them as is. If we do keep them, I will need to factor that into the advice. So it means we'll leave more Yes. money in the accumulation side, but that is okay. Yep. You also have a larger balance, so it's Yep. not Okay. it Alright. shouldn't Yep. be too bad. Okay? Alright. Not a Beautiful. The other thing you do have there is the TPD component. problem. Now TBD is a bit of a funny one. TBD pays out a lump sum benefit or an income stream if in the event you were to become totally permanently disabled. You've Yeah. got the same level of cover there, but TBD is taxed if you do to claim on it and you're under 60. The Yeah. benefit is it Gotcha. doesn't matter for you because you're over That's right. 60. I'm over. Yeah. So Yep. you would receive your benefit completely tax free. Did you want Yep. me to do do the same thing to the TBD benefit just to show you the difference in the cost, and then you can let me know what you wanna do. Yeah. That might be worth yeah. Might be Yep. worth Yep. looking at.","start_word":5258,"end_word":5518,"sentiment":"neutral","sentiment_score":0.0721483027198534},{"text":"That's okay.","start_word":5519,"end_word":5520,"sentiment":"positive","sentiment_score":0.3946938216686249},{"text":"I mean, if you decide Yep.","start_word":5521,"end_word":5526,"sentiment":"neutral","sentiment_score":0.28799253702163696},{"text":"you wanna keep them exactly the same, that's completely fine.","start_word":5527,"end_word":5536,"sentiment":"positive","sentiment_score":0.3716828227043152},{"text":"But it might just be worth having a conversation with Carrie and going, Yep. hey. Yeah. Look. Yeah. This Yep. is what we've got. This is what it is. What do you need? What do you actually think is appropriate Yep. for Yeah. you if Yeah. Well if I passed away? So yeah. I I yeah. I I wanna leave her, you know, like, financially safe, if you know what I mean. Absolutely. Or Definitely. she she's saying, well, you gotta look after yourself, mate. I'm She's exactly not the same. Yep. It's funny because my husband's from from down south near Young, and I actually had to ask him the question on the weekend. We were looking at our wheels and updating things, and I actually had to ask him. He was like, hey. Your family's not home here. Like, what happens if you anyway. pass away? Do you want me to Yes. bury you here? Do you want to be cremated? Do you wanna go back with your family? Like, It's what it's do you fine. want? It's the thing it's something you need to know. Exactly. Correct. And I want Yeah. it in the will for him as well because I don't you know, if anything happened, his family Well could come up and go, hey. Well, he's gotta come home. And if it's not in the will, it's not, you know, yeah. Well, there. it's So probably better off not to even put it in the will, but put it make sure that people know. Yes. Put it in some Yeah. sort of paperwork, but make sure that people know so that he's Absolutely. got an envelope. When he passes away, God forbid, Yes. you open up that envelope, and it tells you everything he wants you to do for him. Yes. Alright? Yep. So that that Absolutely. that tells you because a lot of times sometimes people do go and they read the rule first or whatever, Yeah. but it's it's it's a how do you say? It's a time consuming thing sort of thing, and you've got to organize Yes. it, and you've gotta get in there. Whereas if you've got the envelope at home, you know it's there and you're filing and you just go, right, yo, you know, Fred's gone sort of thing Yeah. or whatever. I've Yeah. gotta open this envelope and see what he wanted. Because Yep. a lot of times, what what I've seen, Mhmm. like working at the cemetery, I hear a lot of stories, but from what I've seen is that some of the families don't read the will until after the funeral. By Yeah. then, it's too late if they wanted to be cremated and they've buried them or if they Yep. wanted to be buried, but they've cremated them. You know what Yep. I mean? But it's for ease of things and whatever. But Yeah. the you know, I'm terrified of fires, you know, or something like this. It's just silly stuff, but it is important an an important area to worry about. And and I just I just think you're better off to have an envelope, you know, upon my passing, you open that up. And everyone knows where it is, but also talk to everyone and saying, this is Yes. what he wants. Yes. Absolutely. Most This is definitely. what he's written down. This is what what he's told me. You don't Yeah. you know, you just say, this is what he wanted. And, Yeah. you know, you're gonna you're Absolutely.","start_word":5537,"end_word":6134,"sentiment":"neutral","sentiment_score":-0.01244939874739302},{"text":"gonna be in control anyway, mate.","start_word":6135,"end_word":6140,"sentiment":"positive","sentiment_score":0.3365330696105957},{"text":"So, yeah, Yeah. that that's I the just sort of thing that, you know, we just see that a lot. And I yeah. just think the wheel is a good thing, but for that particular item, I just think you're better off to have have that information Have something separate. separate. Yeah. Yep. It is a conversation that he is having with his family at the moment as well as we're kind of updating That's it. everything. I'm Just to say they're aware oh, of man. what his wishes Yeah. are because I figured, Yes. like, it's gotta come from you. Your family needs to understand that I love his family. Yes. We get on so well, but these sorts of things bring out That's the worst right. of people. So yeah. And and you'll do exactly what he says, Yeah. and the family can say, well, he wouldn't have wanted that. And you say, look. I'm sorry. This is what he wanted. Correct. Yeah. You know? This is what he's he's got it written down here. This is what he wanted. Correct. So anyway Yeah. but, Definitely. I mean, that's that's that's beside the point, but it's it's funny. I've always been a a bone person, Yep. archaeologist, and that sort of stuff, but the more I've worked at the cemetery, the more I'm sort of heading towards ashes. Yes. The ease Yep. ease of everything, it's so much easier sort of thing. Yep. Hard hard in the beginning, but it's so much easier for for getting everything done Absolutely. Yeah. to deal No. with. Definitely. You know? So Yep. Yeah. not not No. that we should be talking about this, but just That's because you okay. mentioned it. Yeah. No. That's okay.","start_word":6141,"end_word":6434,"sentiment":"neutral","sentiment_score":0.000032262727744928024},{"text":"It's all good. It's all good. This is what I talk about all day long every day.","start_word":6435,"end_word":6451,"sentiment":"positive","sentiment_score":0.4277481734752655},{"text":"Yes. I mean, Perfect. no.","start_word":6452,"end_word":6456,"sentiment":"neutral","sentiment_score":0.2910119593143463},{"text":"We've got all that we've got all that in place. Beautiful. That's fantastic.","start_word":6457,"end_word":6469,"sentiment":"positive","sentiment_score":0.5467250943183899},{"text":"Now any other goals that you guys might have over the next couple of years that you might be working towards? It can be anything at all. Well, we're just probably, it's just we're just slowly doing the house a bit a bit. Yep. And and that's look. I don't have any great plans. I I wouldn't mind a little bit of travel. Yep. I I don't wanna see the whole of Australia. I just wanna see bits and pieces. Yep. I don't I don't wanna virtually not specifically wanting to travel overseas. There's nowhere I wanna go. There's a lot of places I'd love to see, but nowhere nowhere that Yep. I feel comfortable with at the moment. Yep. But, you know, like, other than that, it's just more or less make make home comfortable and and Yep. whatever and and make it better for whoever's gonna take it on down the track sort of thing. So Yeah. it'll go to the Yep. girls, but what they do with Yep. it's up to them. But, Yeah. yeah, just sort of look after the house and and get it more up to a a better standard, if you know what I Yeah. mean. Yeah. No. Absolutely. No. Perfect.","start_word":6470,"end_word":6677,"sentiment":"neutral","sentiment_score":0.015186730664796554},{"text":"That sounds amazing. Thank you for updating all of those details.","start_word":6678,"end_word":6688,"sentiment":"positive","sentiment_score":0.5504938960075378},{"text":"So with the piece of advice, I'll send you an email after if you can send me a copy of your page so that I can work on those numbers for you. Yep. I will get some quotes organized for the reduction of the insurances just so you can have a look and let me know what you wanna do. It does not matter. You choose what you're comfortable with. And I will do up the the transit retirement strategy for you. We'll put it in a new advice document, and I'll look at your portfolio, reduce some of that risk, and move you into something a little bit more passively managed for you. Okay? Does that sound right? Have I missed anything? No. No. Sounds good. Yep.","start_word":6689,"end_word":6816,"sentiment":"neutral","sentiment_score":0.19385120272636416},{"text":"Beautiful. Sounds Beautiful. good.","start_word":6817,"end_word":6820,"sentiment":"positive","sentiment_score":0.4312726557254791},{"text":"Anything Yep. additional. We'll just keep the advice or the scope to that for the time being if you're comfortable with that, and then we can always look at extra advice down the track. Is that okay for the moment? Yeah. Or Yeah. That's alright. yep. Yeah. For Yep. sure.","start_word":6821,"end_word":6870,"sentiment":"neutral","sentiment_score":0.10999168515205383},{"text":"Perfect.","start_word":6871,"end_word":6871,"sentiment":"positive","sentiment_score":0.48853451013565063},{"text":"So so with that with that, you're talking about changing over to what Carrie's doing. Yep. Correct. Yep. Yeah. So with Yeah. this piece No. of That's advice, fine. we'll focus on the super, the transit retirement, the Yep. insurance Yeah. as well that we're keeping or reducing Yeah. whatever Because you decide. I because Yeah. I yeah. I'd Yep. like to get the and talk to this pay mob and find out what's going on and get everything Yeah. settled Yeah. so that we've got a standard thing to look at. You know what I mean? Yes. So Yeah. No. Perfect. yeah. I'll get working on all that research for you. Alright. It does take Well, a couple I've got of that. weeks to get it sorted, but Yeah. as soon No. as That's I've got alright. it ready to go, I'll let you know. Okay? Yep. I've got that come through there now, so I'll organize and sign that.","start_word":6872,"end_word":7032,"sentiment":"neutral","sentiment_score":0.05441853776574135},{"text":"Oh, thank you so much. All good.","start_word":7033,"end_word":7039,"sentiment":"positive","sentiment_score":0.3929978013038635},{"text":"Yeah. Sorry. It just it told me it sent about four seconds ago, so I wasn't sure. Sorry about that. Yep. No. No. No. No. It's alright. No. I've Oh, got perfect. that. So on that one there, you'll see you've got your ongoing service details there. We do have the financial services guide attached there for you. In case you wanna go Yep. through, have a bit more look, we do update it on a regular basis. We've also got a loss super search in there for you in the opt in form for the tax file consent and then the ongoing agreement for the next twelve months there as well, which for yourselves, you both should be on 1.1 because we have you both on there as clients. Okay. Yep. Yep. No worries.","start_word":7040,"end_word":7174,"sentiment":"neutral","sentiment_score":0.04803108796477318},{"text":"Beautiful. Perfect. Thank you so All much. good. It's my pleasure. Thank you.","start_word":7175,"end_word":7187,"sentiment":"positive","sentiment_score":0.6471999883651733},{"text":"I'll let you go so you can rest your voice up. If there's anything else I need in the meantime, I'll let you know, and I'll get cracking on this research and get those quotes sorted for you there, Colin. Okay?","start_word":7188,"end_word":7228,"sentiment":"neutral","sentiment_score":0.20175644755363464},{"text":"Beautiful. Thank you, Dana. Beautiful. My pleasure. Thank you for calling me back and taking my call.","start_word":7229,"end_word":7245,"sentiment":"positive","sentiment_score":0.7344774603843689},{"text":"If there's anything else No you need worries. in the meantime or Carrie needs, you both know where I am, and you can call me anytime. Yep. Okay? Yep.","start_word":7246,"end_word":7274,"sentiment":"neutral","sentiment_score":0.159487783908844},{"text":"Not a problem. Thank you so much. Perfect. I appreciate your time. Oh, not a problem at all. Always here for you guys. You have a lovely afternoon. I hope you feel better soon.","start_word":7275,"end_word":7308,"sentiment":"positive","sentiment_score":0.6083790063858032},{"text":"Hold on. Won't take long. I don't. I'm strong.","start_word":7309,"end_word":7317,"sentiment":"neutral","sentiment_score":0.11947353184223176},{"text":"That's good.","start_word":7318,"end_word":7319,"sentiment":"positive","sentiment_score":0.5665079355239868},{"text":"Alright, You got mate. this. Thanks No so much. worries. See Okay. you later, Colin. See you.","start_word":7320,"end_word":7336,"sentiment":"neutral","sentiment_score":0.17080582678318024},{"text":"Thank Bye.","start_word":7337,"end_word":7338,"sentiment":"positive","sentiment_score":0.3433201313018799},{"text":"you.","start_word":7339,"end_word":7339,"sentiment":"neutral","sentiment_score":0.2653730511665344}],"average":{"sentiment":"neutral","sentiment_score":0.03741854239926391}}}}